Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Success Operations shapes how Thumbtack’s Success organization runs. We design the strategies, programs, and processes that help pros and customers realize value quickly and predictably. Our team partners across Sales, Success, Service, Partnerships, Product, Data Science, and Finance to create clarity, alignment, and an operating rhythm that keeps the marketplace healthy.
We focus on building reliable processes, defining clear success metrics, generating insights that guide decisions, and driving the cross functional execution needed to improve marketplace outcomes. Our work ensures the Success organization operates consistently, scales effectively, and delivers meaningful impact for both sides of the marketplace.
We are looking for a Sr. Manager of Success Operations to own the strategy, tooling, and process that support our frontline teams across Manual Ops, Partnership Experiments, and the broader Experiments function that serves all of Success, plus the supply health model and levers that keep pro supply ready as more partners come online. You’ll lead a team of senior operations analysts and report to the Director of Success Operations. This role is about bringing structure to chaos: you're comfortable working in a highly entrepreneurial, highly ambiguous, highly versatile environment and building new processes from the ground up, rather than optimizing an already steady-state program. You'll decide where AI genuinely reduces manual load and where a human needs to stay in the loop. You will also shape team capabilities, leadership effectiveness, and talent decisions required to scale this work across Success.
Set the strategy, tooling, and outcome goals for the operations behind our biggest growth areas: launching and scaling new partner motions, keeping the supply of qualified pros ready, running the hands-on fulfillment that ensures jobs get matched and completed, and driving the test-and-learn engine that improves programs across Success.
Serve as the single Commercial Ops liaison to Partnerships, translating new partner commitments and growth spikes into staffed, tooled, supply-ready frontline execution.
Lead execution across Success, Partnerships, Product, Data Science, and Finance, resolving dependencies and adapting priorities as partner volume and supply needs change.
Oversee the supply health model, dashboard, and levers, directing where to acquire, reactivate, or adjust pricing and job-fit while giving leaders a clear view of coverage, gaps, and required actions.
Own headcount and capacity forecasting, business reviews, and executive narratives that translate fulfillment and supply signals into staffing plans and actionable directives.
Set the test-and-learn strategy for fulfillment approaches, go-to-market motions, AI-enabled workflows, and automation, determining when to pilot manually and when to invest in scalable solutions.
Lead and evolve a high-performing team of senior individual contributors, and/or operations analysts through strategic hiring, coaching, performance management, role clarity, and team-composition decisions.
7+ years in Customer Success Operations, Marketplace Operations, Revenue Operations, Business Operations, or similar roles, including experience managing senior individual contributors.
A background that blends strategic thinking with hands-on operations (for example strategy and operations, management consulting, or a GM or founder role), with a track record of breaking down ambiguous, high-complexity problems and turning them into clear, executable plans.
Experience in a two-sided marketplace, gig economy platform, or fast-moving consumer/SMB ecosystem, ideally one that was supply-constrained or required balancing supply and demand.
Track record of standing up a new operational motion under time pressure, shipping an imperfect version fast and iterating rather than waiting for a fully built system.
Quantitative fluency: comfortable enough with coverage ratios, propensity or probability-based models, or similar frameworks to direct someone building one and sanity-check their output yourself.
Hands-on experience shipping an AI-enabled workflow or automation in an operations context, including the judgment to know when automation isn't the right call.
Strong executive presence and a track record of changing senior stakeholders' minds with data rather than title or authority.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $190,400 - $246,400.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $171,700 - $222,200
For candidates living in all other US locations, the expected salary range for this role is currently $161,500 - $209,000
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE SUCCESS OPERATIONS TEAM\n\nSuccess Operations shapes how Thumbtack’s Success organization runs. We design the strategies, programs, and processes that help pros and customers realize value quickly and predictably. Our team partners across Sales, Success, Service, Partnerships, Product, Data Science, and Finance to create clarity, alignment, and an operating rhythm that keeps the marketplace healthy.\n\nWe focus on building reliable processes, defining clear success metrics, generating insights that guide decisions, and driving the cross functional execution needed to improve marketplace outcomes. Our work ensures the Success organization operates consistently, scales effectively, and delivers meaningful impact for both sides of the marketplace.\n\n \n\n\nABOUT THE ROLE\n\nWe are looking for a Sr. Manager of Success Operations to own the strategy, tooling, and process that support our frontline teams across Manual Ops, Partnership Experiments, and the broader Experiments function that serves all of Success, plus the supply health model and levers that keep pro supply ready as more partners come online. You’ll lead a team of senior operations analysts and report to the Director of Success Operations. This role is about bringing structure to chaos: you're comfortable working in a highly entrepreneurial, highly ambiguous, highly versatile environment and building new processes from the ground up, rather than optimizing an already steady-state program. You'll decide where AI genuinely reduces manual load and where a human needs to stay in the loop. You will also shape team capabilities, leadership effectiveness, and talent decisions required to scale this work across Success.\n\n\n \n\n\nWHAT YOU’LL DO\n\n - Set the strategy, tooling, and outcome goals for the operations behind our biggest growth areas: launching and scaling new partner motions, keeping the supply of qualified pros ready, running the hands-on fulfillment that ensures jobs get matched and completed, and driving the test-and-learn engine that improves programs across Success.\n\n - Serve as the single Commercial Ops liaison to Partnerships, translating new partner commitments and growth spikes into staffed, tooled, supply-ready frontline execution.\n\n - Lead execution across Success, Partnerships, Product, Data Science, and Finance, resolving dependencies and adapting priorities as partner volume and supply needs change.\n\n - Oversee the supply health model, dashboard, and levers, directing where to acquire, reactivate, or adjust pricing and job-fit while giving leaders a clear view of coverage, gaps, and required actions.\n\n - Own headcount and capacity forecasting, business reviews, and executive narratives that translate fulfillment and supply signals into staffing plans and actionable directives.\n\n - Set the test-and-learn strategy for fulfillment approaches, go-to-market motions, AI-enabled workflows, and automation, determining when to pilot manually and when to invest in scalable solutions.\n\n - Lead and evolve a high-performing team of senior individual contributors, and/or operations analysts through strategic hiring, coaching, performance management, role clarity, and team-composition decisions.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 7+ years in Customer Success Operations, Marketplace Operations, Revenue Operations, Business Operations, or similar roles, including experience managing senior individual contributors.\n\n - A background that blends strategic thinking with hands-on operations (for example strategy and operations, management consulting, or a GM or founder role), with a track record of breaking down ambiguous, high-complexity problems and turning them into clear, executable plans.\n\n - Experience in a two-sided marketplace, gig economy platform, or fast-moving consumer/SMB ecosystem, ideally one that was supply-constrained or required balancing supply and demand.\n\n - Track record of standing up a new operational motion under time pressure, shipping an imperfect version fast and iterating rather than waiting for a fully built system.\n\n - Quantitative fluency: comfortable enough with coverage ratios, propensity or probability-based models, or similar frameworks to direct someone building one and sanity-check their output yourself.\n\n - Hands-on experience shipping an AI-enabled workflow or automation in an operations context, including the judgment to know when automation isn't the right call.\n\n - Strong executive presence and a track record of changing senior stakeholders' minds with data rather than title or authority.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $190,400 - $246,400.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $171,700 - $222,200\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $161,500 - $209,000\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"7ddfc7e0-81c6-41a5-9b18-1d8e4470c3de","title":"Senior Software Engineer, Developer Experience","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-06-08T13:06:03.286+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/7ddfc7e0-81c6-41a5-9b18-1d8e4470c3de","applyUrl":"https://jobs.ashbyhq.com/thumbtack/7ddfc7e0-81c6-41a5-9b18-1d8e4470c3de/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Developer Experience (DevEx) team makes Thumbtack's ~250 engineers more productive. We own the AI-powered developer workflows, cloud development environments, and internal developer platform the whole engineering org builds on. We're small and senior: a four-person team in Productivity Engineering, alongside Mobile Infra, Frontend Infrastructure, and Design Systems Engineering. We partner closely with engineers across the company to find their pain points and ship solutions. You can read more about our engineering culture on the Thumbtack Engineering Blog.
We're building the infrastructure for an AI-native engineering organization, and every stream here is active work today: agentic developer tools like Claude Code, Codex, and Cursor, backed by a library of skills that encode Thumbtack-specific knowledge; a catalog of Model Context Protocol (MCP) servers that make our internal tools AI-accessible; and cloud development environments (CDEs) built for humans and agents alike. Alongside these, we're modernizing the Web and CLI tooling layers engineers reach for every day. A single improvement we ship can move dozens of teams forward.
Build the platforms behind agentic developer workflows: roll out the tools the org builds on (Claude Code, Codex, Cursor) and ship the skills, plugins, and MCP servers that run across them.
Design and build the product surfaces engineers and AI agents reach for daily: self-service workflows in our Backstage developer portal, our developer CLI, IDE integrations, and the framework engineers use to build and deploy their own agents.
Own and evolve our Cloud Development Environment (CDE) platform for both human developers and AI agents.
Improve the build systems, CI/CD pipelines, test infrastructure, and observability the whole org depends on.
Prototype and evaluate new AI developer tools as they land, and decide what to adopt, configure, and scale across the engineering org.
Demonstrated experience building developer infrastructure, DevEx, or platform tools that other engineers depend on, from CDE rollouts and internal CLIs to MCP servers and build/CI at 100+ engineer scale.
Strong systems thinking: you reason about build pipelines, CI/CD, dev environments, and test infrastructure as interconnected systems, not isolated tools.
A UX mindset applied to engineering systems: you think in personas, journeys, and end-to-end workflows, and design for the people and agents who use what you build.
Hands-on experience with agentic developer tools like Claude Code, Cursor, or Codex, and considered opinions about their limits, where they help, and how to scale their use.
Fluency in the languages our tooling is built in: Go and Python for CLIs, services, MCP servers, and Slackbots, plus TypeScript and React for the web UIs.
6+ years of industry experience in software engineering, including cross-team projects with measurable impact on engineering productivity.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00.
For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE DEVELOPER EXPERIENCE TEAM\n\nThe Developer Experience (DevEx) team makes Thumbtack's ~250 engineers more productive. We own the AI-powered developer workflows, cloud development environments, and internal developer platform the whole engineering org builds on. We're small and senior: a four-person team in Productivity Engineering, alongside Mobile Infra, Frontend Infrastructure, and Design Systems Engineering. We partner closely with engineers across the company to find their pain points and ship solutions. You can read more about our engineering culture on the Thumbtack Engineering Blog https://medium.com/thumbtack-engineering.\n\n \n\n\nTHE CHALLENGE\n\nWe're building the infrastructure for an AI-native engineering organization, and every stream here is active work today: agentic developer tools like Claude Code, Codex, and Cursor, backed by a library of skills that encode Thumbtack-specific knowledge; a catalog of Model Context Protocol (MCP) servers that make our internal tools AI-accessible; and cloud development environments (CDEs) built for humans and agents alike. Alongside these, we're modernizing the Web and CLI tooling layers engineers reach for every day. A single improvement we ship can move dozens of teams forward.\n\n \n\n\nWHAT YOU’LL DO\n\n - Build the platforms behind agentic developer workflows: roll out the tools the org builds on (Claude Code, Codex, Cursor) and ship the skills, plugins, and MCP servers that run across them.\n\n - Design and build the product surfaces engineers and AI agents reach for daily: self-service workflows in our Backstage developer portal, our developer CLI, IDE integrations, and the framework engineers use to build and deploy their own agents.\n\n - Own and evolve our Cloud Development Environment (CDE) platform for both human developers and AI agents.\n\n - Improve the build systems, CI/CD pipelines, test infrastructure, and observability the whole org depends on.\n\n - Prototype and evaluate new AI developer tools as they land, and decide what to adopt, configure, and scale across the engineering org.\n \n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Demonstrated experience building developer infrastructure, DevEx, or platform tools that other engineers depend on, from CDE rollouts and internal CLIs to MCP servers and build/CI at 100+ engineer scale.\n\n - Strong systems thinking: you reason about build pipelines, CI/CD, dev environments, and test infrastructure as interconnected systems, not isolated tools.\n\n - A UX mindset applied to engineering systems: you think in personas, journeys, and end-to-end workflows, and design for the people and agents who use what you build.\n\n - Hands-on experience with agentic developer tools like Claude Code, Cursor, or Codex, and considered opinions about their limits, where they help, and how to scale their use.\n\n - Fluency in the languages our tooling is built in: Go and Python for CLIs, services, MCP servers, and Slackbots, plus TypeScript and React for the web UIs.\n\n - 6+ years of industry experience in software engineering, including cross-team projects with measurable impact on engineering productivity.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"d2b3c9e1-01a6-4eee-9742-7ffda6cb4b27","title":"Senior Software Engineer, Developer Experience","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-06-03T18:21:54.256+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/d2b3c9e1-01a6-4eee-9742-7ffda6cb4b27","applyUrl":"https://jobs.ashbyhq.com/thumbtack/d2b3c9e1-01a6-4eee-9742-7ffda6cb4b27/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Developer Experience (DevEx) team makes Thumbtack's ~250 engineers more productive. We own the AI-powered developer workflows, cloud development environments, and internal developer platform the whole engineering org builds on. We're small and senior: a four-person team in Productivity Engineering, alongside Mobile Infra, Frontend Infrastructure, and Design Systems Engineering. We partner closely with engineers across the company to find their pain points and ship solutions. You can read more about our engineering culture on the Thumbtack Engineering Blog.
We're building the infrastructure for an AI-native engineering organization, and every stream here is active work today: agentic developer tools like Claude Code, Codex, and Cursor, backed by a library of skills that encode Thumbtack-specific knowledge; a catalog of Model Context Protocol (MCP) servers that make our internal tools AI-accessible; and cloud development environments (CDEs) built for humans and agents alike. Alongside these, we're modernizing the Web and CLI tooling layers engineers reach for every day. A single improvement we ship can move dozens of teams forward.
Build the platforms behind agentic developer workflows: roll out the tools the org builds on (Claude Code, Codex, Cursor) and ship the skills, plugins, and MCP servers that run across them.
Design and build the product surfaces engineers and AI agents reach for daily: self-service workflows in our Backstage developer portal, our developer CLI, IDE integrations, and the framework engineers use to build and deploy their own agents.
Own and evolve our Cloud Development Environment (CDE) platform for both human developers and AI agents.
Improve the build systems, CI/CD pipelines, test infrastructure, and observability the whole org depends on.
Prototype and evaluate new AI developer tools as they land, and decide what to adopt, configure, and scale across the engineering org.
Demonstrated experience building developer infrastructure, DevEx, or platform tools that other engineers depend on, from CDE rollouts and internal CLIs to MCP servers and build/CI at 100+ engineer scale.
Strong systems thinking: you reason about build pipelines, CI/CD, dev environments, and test infrastructure as interconnected systems, not isolated tools.
A UX mindset applied to engineering systems: you think in personas, journeys, and end-to-end workflows, and design for the people and agents who use what you build.
Hands-on experience with agentic developer tools like Claude Code, Cursor, or Codex, and considered opinions about their limits, where they help, and how to scale their use.
Fluency in the languages our tooling is built in: Go and Python for CLIs, services, MCP servers, and Slackbots, plus TypeScript and React for the web UIs.
6+ years of industry experience in software engineering, including cross-team projects with measurable impact on engineering productivity.
For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $180,200.00 - $233,200.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE DEVELOPER EXPERIENCE TEAM\n\nThe Developer Experience (DevEx) team makes Thumbtack's ~250 engineers more productive. We own the AI-powered developer workflows, cloud development environments, and internal developer platform the whole engineering org builds on. We're small and senior: a four-person team in Productivity Engineering, alongside Mobile Infra, Frontend Infrastructure, and Design Systems Engineering. We partner closely with engineers across the company to find their pain points and ship solutions. You can read more about our engineering culture on the Thumbtack Engineering Blog https://medium.com/thumbtack-engineering.\n\n \n\n\nTHE CHALLENGE\n\nWe're building the infrastructure for an AI-native engineering organization, and every stream here is active work today: agentic developer tools like Claude Code, Codex, and Cursor, backed by a library of skills that encode Thumbtack-specific knowledge; a catalog of Model Context Protocol (MCP) servers that make our internal tools AI-accessible; and cloud development environments (CDEs) built for humans and agents alike. Alongside these, we're modernizing the Web and CLI tooling layers engineers reach for every day. A single improvement we ship can move dozens of teams forward.\n\n \n\n\nWHAT YOU’LL DO\n\n - Build the platforms behind agentic developer workflows: roll out the tools the org builds on (Claude Code, Codex, Cursor) and ship the skills, plugins, and MCP servers that run across them.\n\n - Design and build the product surfaces engineers and AI agents reach for daily: self-service workflows in our Backstage developer portal, our developer CLI, IDE integrations, and the framework engineers use to build and deploy their own agents.\n\n - Own and evolve our Cloud Development Environment (CDE) platform for both human developers and AI agents.\n\n - Improve the build systems, CI/CD pipelines, test infrastructure, and observability the whole org depends on.\n\n - Prototype and evaluate new AI developer tools as they land, and decide what to adopt, configure, and scale across the engineering org.\n \n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Demonstrated experience building developer infrastructure, DevEx, or platform tools that other engineers depend on, from CDE rollouts and internal CLIs to MCP servers and build/CI at 100+ engineer scale.\n\n - Strong systems thinking: you reason about build pipelines, CI/CD, dev environments, and test infrastructure as interconnected systems, not isolated tools.\n\n - A UX mindset applied to engineering systems: you think in personas, journeys, and end-to-end workflows, and design for the people and agents who use what you build.\n\n - Hands-on experience with agentic developer tools like Claude Code, Cursor, or Codex, and considered opinions about their limits, where they help, and how to scale their use.\n\n - Fluency in the languages our tooling is built in: Go and Python for CLIs, services, MCP servers, and Slackbots, plus TypeScript and React for the web UIs.\n\n - 6+ years of industry experience in software engineering, including cross-team projects with measurable impact on engineering productivity.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $180,200.00 - $233,200.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nNote: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"fc9f96bc-bd4e-4883-95a8-91d25833fa35","title":"Software Engineer, AI/ML Infrastructure","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-03-11T18:49:01.835+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/fc9f96bc-bd4e-4883-95a8-91d25833fa35","applyUrl":"https://jobs.ashbyhq.com/thumbtack/fc9f96bc-bd4e-4883-95a8-91d25833fa35/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
At Thumbtack, our challenges span a wide range of areas, including search, recommendations, matchmaking, pricing, safety, content generation, fraud detection, and more. The ML Infrastructure team is responsible for centralizing, standardizing and evolving AI/ML infrastructure that enables these experiences. We empower product engineering teams by providing scalable, high-performance systems that drive AI innovation at scale. To read more about some of the engineering challenges at Thumbtack, visit our engineering blog.
As a Software Engineer on the ML Infrastructure team, you will work closely with product and platform engineering teams to build and evolve core AI platform capabilities. You will help design and improve systems that allow teams to develop, run, and scale GenAI-powered applications in production. Your work will directly support AI-driven experiences used by millions of customers and pros across the Thumbtack ecosystem.
Build and evolve core AI platform capabilities that enable teams to develop, run, and scale GenAI-powered applications across Thumbtack.
Contribute to the design, development, and deployment of scalable tools and infrastructure to support the efforts of our applied scientists, including traditional ML model training and serving systems, feature and data workflows, CI/CD, orchestration, deployment, and evaluation tooling.
Work hands on across the stack, from backend services and execution infrastructure to integrations with AI models and tooling.
Partner with senior engineers to evaluate next-generation AI infrastructure frameworks and tools that help product teams harness advances in AI.
Drive projects to completion with a strong focus on business impact and measurable outcomes.
Solve complex technical problems and stay up to date with advances in this rapidly evolving space.
1 to 3 years of professional software engineering experience.
Strong fundamentals in data structures, algorithms, and software design.
Proficiency in at least one major programming language, and the ability to work across multiple languages. Our primary stack includes Go and Python.
Experience working with relational or NoSQL databases such as Postgres or DynamoDB.
Demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output
Comfort operating in a fast-paced environment with a certain level of ambiguity, especially when learning and picking up new technologies when projects require it.
You operate with a bias to action, quickly learning what is needed and taking decisive steps to move work forward in ambiguous, fast-paced environments.
For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $123,300 - $159,500.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE MACHINE LEARNING INFRASTRUCTURE TEAM\n\nAt Thumbtack, our challenges span a wide range of areas, including search, recommendations, matchmaking, pricing, safety, content generation, fraud detection, and more. The ML Infrastructure team is responsible for centralizing, standardizing and evolving AI/ML infrastructure that enables these experiences. We empower product engineering teams by providing scalable, high-performance systems that drive AI innovation at scale. To read more about some of the engineering challenges at Thumbtack, visit our engineering blog https://www.thumbtack.com/engineering/.\n\n\nCHALLENGE\n\nAs a Software Engineer on the ML Infrastructure team, you will work closely with product and platform engineering teams to build and evolve core AI platform capabilities. You will help design and improve systems that allow teams to develop, run, and scale GenAI-powered applications in production. Your work will directly support AI-driven experiences used by millions of customers and pros across the Thumbtack ecosystem.\n\n\nWHAT YOU'LL DO \n\n - Build and evolve core AI platform capabilities that enable teams to develop, run, and scale GenAI-powered applications across Thumbtack.\n\n - Contribute to the design, development, and deployment of scalable tools and infrastructure to support the efforts of our applied scientists, including traditional ML model training and serving systems, feature and data workflows, CI/CD, orchestration, deployment, and evaluation tooling.\n\n - Work hands on across the stack, from backend services and execution infrastructure to integrations with AI models and tooling.\n\n - Partner with senior engineers to evaluate next-generation AI infrastructure frameworks and tools that help product teams harness advances in AI.\n\n - Drive projects to completion with a strong focus on business impact and measurable outcomes.\n\n - Solve complex technical problems and stay up to date with advances in this rapidly evolving space.\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 1 to 3 years of professional software engineering experience.\n\n - Strong fundamentals in data structures, algorithms, and software design.\n\n - Proficiency in at least one major programming language, and the ability to work across multiple languages. Our primary stack includes Go and Python.\n\n - Experience working with relational or NoSQL databases such as Postgres or DynamoDB.\n\n - Demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output\n\n - Comfort operating in a fast-paced environment with a certain level of ambiguity, especially when learning and picking up new technologies when projects require it.\n\n - You operate with a bias to action, quickly learning what is needed and taking decisive steps to move work forward in ambiguous, fast-paced environments.\n\n\nEXPECTED SALARY RANGE\n\n - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $123,300 - $159,500. \n \n \n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nNote: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"20b7b151-75bf-4265-995d-30c081e86b7d","title":"Product Manager, Pro Fulfillment","department":"Product Management","team":"Product Management","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-15T22:26:27.352+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/20b7b151-75bf-4265-995d-30c081e86b7d","applyUrl":"https://jobs.ashbyhq.com/thumbtack/20b7b151-75bf-4265-995d-30c081e86b7d/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Our team is small but mighty, partnering closely with Engineering, Design, and Analytics to craft a two-sided marketplace that successfully delivers business to our pros while helping millions of customers complete their home projects each year. We have cultivated an environment defined by radical ownership and a strong bias for action, empowering you to move fast, define your own strategy, and drive outcomes quickly. We are outcome-obsessed and strive to spend our time on high-leverage product thinking rather than bureaucracy, minimizing administrative overhead to focus on what truly moves the needle for our users.
We're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry.
Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.
Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.
Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.
A proven track record of launching impactful consumer mobile or web products that users love.
Exceptional user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences.
Excellent analytical thinking and problem-solving skills combined with strong business acumen.
Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment.
Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely.
Comfort with and strong discerning judgment of AI
For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $141,100.00 - $182,600.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE PRODUCT MANAGEMENT TEAM\n\nOur team is small but mighty, partnering closely with Engineering, Design, and Analytics to craft a two-sided marketplace that successfully delivers business to our pros while helping millions of customers complete their home projects each year. We have cultivated an environment defined by radical ownership and a strong bias for action, empowering you to move fast, define your own strategy, and drive outcomes quickly. We are outcome-obsessed and strive to spend our time on high-leverage product thinking rather than bureaucracy, minimizing administrative overhead to focus on what truly moves the needle for our users.\n\n \n\n\nABOUT THE ROLE\n\nWe're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry.\n\n \n\n\nWHAT YOU’LL DO\n\n - Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.\n\n - Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.\n\n - Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - A proven track record of launching impactful consumer mobile or web products that users love.\n\n - Exceptional user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences.\n\n - Excellent analytical thinking and problem-solving skills combined with strong business acumen.\n\n - Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment.\n\n - Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely.\n\n - Comfort with and strong discerning judgment of AI\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $141,100.00 - $182,600.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nNote: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"b605d91e-a684-49b7-a8cb-363785f5be84","title":"Product Manager, Pro Fulfillment","department":"Product Management","team":"Product Management","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-08-19T14:58:08.599+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/b605d91e-a684-49b7-a8cb-363785f5be84","applyUrl":"https://jobs.ashbyhq.com/thumbtack/b605d91e-a684-49b7-a8cb-363785f5be84/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Our team is small but mighty, partnering closely with Engineering, Design, and Analytics to craft a two-sided marketplace that successfully delivers business to our pros while helping millions of customers complete their home projects each year. We have cultivated an environment defined by radical ownership and a strong bias for action, empowering you to move fast, define your own strategy, and drive outcomes quickly. We are outcome-obsessed and strive to spend our time on high-leverage product thinking rather than bureaucracy, minimizing administrative overhead to focus on what truly moves the needle for our users.
We're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry.
Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.
Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.
Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.
A proven track record of launching impactful consumer mobile or web products that users love.
Exceptional user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences.
Excellent analytical thinking and problem-solving skills combined with strong business acumen.
Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment.
Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely.
Comfort with and strong discerning judgment of AI
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $166,600.00 - $215,600.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $149,600.00 - $193,600.00.
For candidates living in all other US locations, the expected salary range for this role is currently $142,000.00 - $183,700.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE PRODUCT MANAGEMENT TEAM\n\nOur team is small but mighty, partnering closely with Engineering, Design, and Analytics to craft a two-sided marketplace that successfully delivers business to our pros while helping millions of customers complete their home projects each year. We have cultivated an environment defined by radical ownership and a strong bias for action, empowering you to move fast, define your own strategy, and drive outcomes quickly. We are outcome-obsessed and strive to spend our time on high-leverage product thinking rather than bureaucracy, minimizing administrative overhead to focus on what truly moves the needle for our users.\n\n \n\n\nABOUT THE ROLE\n\nWe're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry.\n\n \n\n\nWHAT YOU’LL DO\n\n - Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.\n\n - Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.\n\n - Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - A proven track record of launching impactful consumer mobile or web products that users love.\n\n - Exceptional user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences.\n\n - Excellent analytical thinking and problem-solving skills combined with strong business acumen.\n\n - Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment.\n\n - Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely.\n\n - Comfort with and strong discerning judgment of AI\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $166,600.00 - $215,600.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $149,600.00 - $193,600.00.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $142,000.00 - $183,700.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"3efb1a7b-cfaf-475a-86a9-abff37581b4b","title":"Software Engineer, AI/ML Infrastructure (US-Based) ","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-05-14T16:12:17.678+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/3efb1a7b-cfaf-475a-86a9-abff37581b4b","applyUrl":"https://jobs.ashbyhq.com/thumbtack/3efb1a7b-cfaf-475a-86a9-abff37581b4b/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
At Thumbtack, our challenges span a wide range of areas, including search, recommendations, matchmaking, pricing, safety, content generation, fraud detection, and more. The ML Infrastructure team is responsible for centralizing, standardizing and evolving AI/ML infrastructure that enables these experiences. We empower product engineering teams by providing scalable, high-performance systems that drive AI innovation at scale. To read more about some of the engineering challenges at Thumbtack, visit our engineering blog.
As a Software Engineer on the ML Infrastructure team, you will work closely with product and platform engineering teams to build and evolve core AI platform capabilities. You will help design and improve systems that allow teams to develop, run, and scale GenAI-powered applications in production. Your work will directly support AI-driven experiences used by millions of customers and pros across the Thumbtack ecosystem.
Build and evolve core AI platform capabilities that enable teams to develop, run, and scale GenAI-powered applications across Thumbtack.
Contribute to the design, development, and deployment of scalable tools and infrastructure to support the efforts of our applied scientists, including traditional ML model training and serving systems, feature and data workflows, CI/CD, orchestration, deployment, and evaluation tooling.
Work hands on across the stack, from backend services and execution infrastructure to integrations with AI models and tooling.
Partner with senior engineers to evaluate next-generation AI infrastructure frameworks and tools that help product teams harness advances in AI.
Drive projects to completion with a strong focus on business impact and measurable outcomes.
Solve complex technical problems and stay up to date with advances in this rapidly evolving space.
1 to 3 years of professional software engineering experience.
Strong fundamentals in data structures, algorithms, and software design.
Proficiency in at least one major programming language, and the ability to work across multiple languages. Our primary stack includes Go and Python.
Experience working with relational or NoSQL databases such as Postgres or DynamoDB.
Demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output
Comfort operating in a fast-paced environment with a certain level of ambiguity, especially when learning and picking up new technologies when projects require it.
You operate with a bias to action, quickly learning what is needed and taking decisive steps to move work forward in ambiguous, fast-paced environments.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $145,400 - $188,100.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $130,900 - $169,400.
For candidates living in all other US locations, the expected salary range for this role is currently $123,300 - $159,500.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE MACHINE LEARNING INFRASTRUCTURE TEAM\n\nAt Thumbtack, our challenges span a wide range of areas, including search, recommendations, matchmaking, pricing, safety, content generation, fraud detection, and more. The ML Infrastructure team is responsible for centralizing, standardizing and evolving AI/ML infrastructure that enables these experiences. We empower product engineering teams by providing scalable, high-performance systems that drive AI innovation at scale. To read more about some of the engineering challenges at Thumbtack, visit our engineering blog https://www.thumbtack.com/engineering/.\n\n\n\n\nTHE CHALLENGE\n\nAs a Software Engineer on the ML Infrastructure team, you will work closely with product and platform engineering teams to build and evolve core AI platform capabilities. You will help design and improve systems that allow teams to develop, run, and scale GenAI-powered applications in production. Your work will directly support AI-driven experiences used by millions of customers and pros across the Thumbtack ecosystem.\n\n\n\n\nWHAT YOU’LL DO\n\n - Build and evolve core AI platform capabilities that enable teams to develop, run, and scale GenAI-powered applications across Thumbtack.\n\n - Contribute to the design, development, and deployment of scalable tools and infrastructure to support the efforts of our applied scientists, including traditional ML model training and serving systems, feature and data workflows, CI/CD, orchestration, deployment, and evaluation tooling.\n\n - Work hands on across the stack, from backend services and execution infrastructure to integrations with AI models and tooling.\n\n - Partner with senior engineers to evaluate next-generation AI infrastructure frameworks and tools that help product teams harness advances in AI.\n\n - Drive projects to completion with a strong focus on business impact and measurable outcomes.\n\n - Solve complex technical problems and stay up to date with advances in this rapidly evolving space.\n\n\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 1 to 3 years of professional software engineering experience.\n\n - Strong fundamentals in data structures, algorithms, and software design.\n\n - Proficiency in at least one major programming language, and the ability to work across multiple languages. Our primary stack includes Go and Python.\n\n - Experience working with relational or NoSQL databases such as Postgres or DynamoDB.\n\n - Demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output\n\n - Comfort operating in a fast-paced environment with a certain level of ambiguity, especially when learning and picking up new technologies when projects require it.\n\n - You operate with a bias to action, quickly learning what is needed and taking decisive steps to move work forward in ambiguous, fast-paced environments.\n\n\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $145,400 - $188,100.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $130,900 - $169,400.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $123,300 - $159,500.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"8bd503a6-e1e1-4c4a-80b4-96d1f276b6a4","title":"Applied Scientist, Pro Growth ","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-05-15T19:50:52.907+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/8bd503a6-e1e1-4c4a-80b4-96d1f276b6a4","applyUrl":"https://jobs.ashbyhq.com/thumbtack/8bd503a6-e1e1-4c4a-80b4-96d1f276b6a4/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We’re looking for applied scientists with deep expertise in machine learning, optimization, building data products, and/or statistical models. As part of a small product team you will have full ownership over your domain, so you should be a person who dreams big, then executes well.
At Thumbtack, the Applied Science team is responsible for a wide variety of problems spanning AI, machine learning, statistics, and computer science:
Improve customer and service provider matching. Matching and optimization algorithms are fundamental to Thumbtack’s product: we now service millions of matches per week. Identifying better matches between customers and service providers has an incredible impact on the experience of customers and professionals transacting on our platform.
Model complex relationships in the presence of many confounding factors. Predictive modeling problems are everywhere across our product. Our team works to scope, design and implement machine learning models to support Thumbtack’s product and marketing.
Characterize marketplace dynamics. Thumbtack’s marketplaces consist of thousands of active markets across our service categories and U.S. cities. Via exploratory data analysis and experimental design, our team works to understand trends and behaviors within these markets.
Build AI features. Use state-of-the-art approaches such as large language models (LLMs), reinforcement learning and agentic workflows to enhance customer / pro experience, increase acquisition and marketplace efficiency, and to automate and enhance internal processes.
Build a healthy marketplace. We evolve and manage the monetization mechanics of our marketplace, including defining the parameters that affect the prices we charge.
Thumbtack constantly works to balance supply and demand across thousands of local markets and hundreds of service categories. The Pro Growth pod is responsible for the science behind acquiring and activating the right pros, at the right time, in the right markets, to keep the marketplace healthy and growing. As an Applied Scientist on Pro Growth, you’ll build models and experiments that shape who joins Thumbtack, how they get activated, how we forecast supply needs by market and trade, and how we accelerate time-to-value for new pros. We leverage machine learning, causal inference, and optimization to strategically grow and shape our pro supply base. Our work directly contributes to meeting demand projections, unlocking strategic partnerships, and ultimately enhancing customer experience and platform growth by ensuring a robust and high-quality supply of pros.
You’ll work shoulder-to-shoulder with engineers, product managers, and other applied scientists on a portfolio that ranges from incrementality and market forecasting to LLM-powered onboarding agents. You’ll own end-to-end: from problem framing, through experiment design, through deploying models to production, through measuring business impact.
Initiate and drive applied science projects to completion, with a focus on the business impact of those projects on pro acquisition, activation, retention, and supply health.
Develop, deploy, and optimize machine learning models for supply-side problems, including: lead scoring and pro acquisition targeting, market-level supply forecasting, pro onboarding and activation, retention and churn prediction, and agentic onboarding workflows.
Design and execute well-powered marketplace experiments to measure model and product impact on supply and business metrics.
Analyze structured and unstructured data such as marketplace interactions, pro profiles, external supply signals, to identify trends, opportunities, and risks related to supply health.
Collaborate closely with engineering, product management, business development, and marketing teams to define problems, develop end-to-end solutions, and ensure successful implementation and monitoring of ML systems in production.
Maintain the right balance between speed of execution and scientific rigor when designing solutions for a fast-paced marketplace environment.
Contribute to evolving the team’s agentic-first ways of working, including LLM-powered tooling, eval coverage, and the use of AI agents in day-to-day applied science.
Master’s degree in a quantitative field (Computer Science, Machine Learning, Statistics, Operations Research, Economics, or related), or equivalent industry experience.
3+ years of industry experience as an applied scientist, data scientist, or ML engineer with ownership of production ML models.
Experience in applied science within a marketplace, supply chain, or growth domain.
Solid knowledge of machine learning techniques such as classification, regression, embedding-based approaches, and causal inference.
Familiarity with modern LLMs (OpenAI, Anthropic Claude, Gemini, AWS Bedrock) and experience with agentic AI development practices and tools.
Good knowledge of probability, statistics, and econometric methods, including experimental design, causal inference, and optimization.
Experience with large-scale distributed systems (Spark, Databricks, or similar).
Ability to effectively read, write, and debug code in programming languages such as Python and SQL.
Ability to break down complex problems rigorously and understand the tradeoffs necessary to deliver impactful projects.
Ability to communicate clearly and effectively to cross-functional partners of various technical levels.
Demonstrated ability to drive seamless execution end-to-end on at least one production ML project.
For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $161,500 - $209,000
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE APPLIED SCIENCE TEAM\n\nWe’re looking for applied scientists with deep expertise in machine learning, optimization, building data products, and/or statistical models. As part of a small product team you will have full ownership over your domain, so you should be a person who dreams big, then executes well.\n\nAt Thumbtack, the Applied Science team is responsible for a wide variety of problems spanning AI, machine learning, statistics, and computer science:\n\n - Improve customer and service provider matching. Matching and optimization algorithms are fundamental to Thumbtack’s product: we now service millions of matches per week. Identifying better matches between customers and service providers has an incredible impact on the experience of customers and professionals transacting on our platform.\n\n - Model complex relationships in the presence of many confounding factors. Predictive modeling problems are everywhere across our product. Our team works to scope, design and implement machine learning models to support Thumbtack’s product and marketing.\n\n - Characterize marketplace dynamics. Thumbtack’s marketplaces consist of thousands of active markets across our service categories and U.S. cities. Via exploratory data analysis and experimental design, our team works to understand trends and behaviors within these markets.\n\n - Build AI features. Use state-of-the-art approaches such as large language models (LLMs), reinforcement learning and agentic workflows to enhance customer / pro experience, increase acquisition and marketplace efficiency, and to automate and enhance internal processes.\n\n - Build a healthy marketplace. We evolve and manage the monetization mechanics of our marketplace, including defining the parameters that affect the prices we charge.\n\n\n\n\nTHE CHALLENGE\n\nThumbtack constantly works to balance supply and demand across thousands of local markets and hundreds of service categories. The Pro Growth pod is responsible for the science behind acquiring and activating the right pros, at the right time, in the right markets, to keep the marketplace healthy and growing. As an Applied Scientist on Pro Growth, you’ll build models and experiments that shape who joins Thumbtack, how they get activated, how we forecast supply needs by market and trade, and how we accelerate time-to-value for new pros. We leverage machine learning, causal inference, and optimization to strategically grow and shape our pro supply base. Our work directly contributes to meeting demand projections, unlocking strategic partnerships, and ultimately enhancing customer experience and platform growth by ensuring a robust and high-quality supply of pros.\n\nYou’ll work shoulder-to-shoulder with engineers, product managers, and other applied scientists on a portfolio that ranges from incrementality and market forecasting to LLM-powered onboarding agents. You’ll own end-to-end: from problem framing, through experiment design, through deploying models to production, through measuring business impact.\n\n\n\n\nWHAT YOU’LL DO\n\n - Initiate and drive applied science projects to completion, with a focus on the business impact of those projects on pro acquisition, activation, retention, and supply health.\n\n - Develop, deploy, and optimize machine learning models for supply-side problems, including: lead scoring and pro acquisition targeting, market-level supply forecasting, pro onboarding and activation, retention and churn prediction, and agentic onboarding workflows.\n\n - Design and execute well-powered marketplace experiments to measure model and product impact on supply and business metrics.\n\n - Analyze structured and unstructured data such as marketplace interactions, pro profiles, external supply signals, to identify trends, opportunities, and risks related to supply health.\n\n - Collaborate closely with engineering, product management, business development, and marketing teams to define problems, develop end-to-end solutions, and ensure successful implementation and monitoring of ML systems in production.\n\n - Maintain the right balance between speed of execution and scientific rigor when designing solutions for a fast-paced marketplace environment.\n\n - Contribute to evolving the team’s agentic-first ways of working, including LLM-powered tooling, eval coverage, and the use of AI agents in day-to-day applied science.\n\n\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Master’s degree in a quantitative field (Computer Science, Machine Learning, Statistics, Operations Research, Economics, or related), or equivalent industry experience.\n\n - 3+ years of industry experience as an applied scientist, data scientist, or ML engineer with ownership of production ML models.\n\n - Experience in applied science within a marketplace, supply chain, or growth domain.\n\n - Solid knowledge of machine learning techniques such as classification, regression, embedding-based approaches, and causal inference.\n\n - Familiarity with modern LLMs (OpenAI, Anthropic Claude, Gemini, AWS Bedrock) and experience with agentic AI development practices and tools.\n\n - Good knowledge of probability, statistics, and econometric methods, including experimental design, causal inference, and optimization.\n\n - Experience with large-scale distributed systems (Spark, Databricks, or similar).\n\n - Ability to effectively read, write, and debug code in programming languages such as Python and SQL.\n\n - Ability to break down complex problems rigorously and understand the tradeoffs necessary to deliver impactful projects.\n\n - Ability to communicate clearly and effectively to cross-functional partners of various technical levels.\n\n - Demonstrated ability to drive seamless execution end-to-end on at least one production ML project.\n\n\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $161,500 - $209,000 \n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nNote: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"7b436f4e-e209-4735-bda5-cd32d60fdb4d","title":"Senior Software Engineer, Site Reliability Engineering","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-06-05T21:11:46.880+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/7b436f4e-e209-4735-bda5-cd32d60fdb4d","applyUrl":"https://jobs.ashbyhq.com/thumbtack/7b436f4e-e209-4735-bda5-cd32d60fdb4d/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems.
The Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications.
Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services
Set the architectural direction of infrastructure and platform services while supporting the engineering organization
Design and implement tools and processes used for deployment, change, service, and infrastructure management
Troubleshoot and debug critical systems throughout the SDLC
Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization
Capacity planning and demand forecasting, anticipating performance bottlenecks
Participate in rotating on-call duties
Extensive fluency in AWS and Linux
Ability to effectively read, write, and debug code in programming languages like but not limited to: Python, Go, PHP, Javascript
Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP
Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact
5 years of experience managing infrastructure and systems
Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment
Ability to communicate clearly and effectively to cross functional partners of various technical levels
Passion for reducing toil and improving developer experience
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00
For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE SITE RELIABILITY ENGINEERING TEAM\n\nThumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems.\n\n \n\n\nTHE CHALLENGE\n\nThe Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications.\n\n \n\n\nWHAT YOU’LL DO\n\n - Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services\n\n - Set the architectural direction of infrastructure and platform services while supporting the engineering organization\n\n - Design and implement tools and processes used for deployment, change, service, and infrastructure management\n\n - Troubleshoot and debug critical systems throughout the SDLC\n\n - Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization\n\n - Capacity planning and demand forecasting, anticipating performance bottlenecks\n\n - Participate in rotating on-call duties\n \n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Extensive fluency in AWS and Linux\n\n - Ability to effectively read, write, and debug code in programming languages like but not limited to: Python, Go, PHP, Javascript\n\n - Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP\n\n - Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact\n\n - 5 years of experience managing infrastructure and systems\n\n - Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment\n\n - Ability to communicate clearly and effectively to cross functional partners of various technical levels\n\n - Passion for reducing toil and improving developer experience\n \n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"334815d3-52e3-407d-9279-691f0397d190","title":"Senior Software Engineer, Site Reliability Engineering","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-06-05T21:11:43.715+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/334815d3-52e3-407d-9279-691f0397d190","applyUrl":"https://jobs.ashbyhq.com/thumbtack/334815d3-52e3-407d-9279-691f0397d190/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems.
The Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications.
Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services
Set the architectural direction of infrastructure and platform services while supporting the engineering organization
Design and implement tools and processes used for deployment, change, service, and infrastructure management
Troubleshoot and debug critical systems throughout the SDLC
Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization
Capacity planning and demand forecasting, anticipating performance bottlenecks
Participate in rotating on-call duties
Extensive fluency in AWS and Linux
Ability to effectively read, write, and debug code in programming languages like but not limited to: Python, Go, PHP, Javascript
Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP
Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact
5 years of experience managing infrastructure and systems
Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment
Ability to communicate clearly and effectively to cross functional partners of various technical levels
Passion for reducing toil and improving developer experience
For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $180,200.00 - $233,200.00
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role
Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE SITE RELIABILITY ENGINEERING TEAM\n\nThumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems.\n\n \n\n\nTHE CHALLENGE\n\nThe Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications.\n\n \n\n\nWHAT YOU’LL DO\n\n - Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services\n\n - Set the architectural direction of infrastructure and platform services while supporting the engineering organization\n\n - Design and implement tools and processes used for deployment, change, service, and infrastructure management\n\n - Troubleshoot and debug critical systems throughout the SDLC\n\n - Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization\n\n - Capacity planning and demand forecasting, anticipating performance bottlenecks\n\n - Participate in rotating on-call duties\n \n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Extensive fluency in AWS and Linux\n\n - Ability to effectively read, write, and debug code in programming languages like but not limited to: Python, Go, PHP, Javascript\n\n - Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP\n\n - Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact\n\n - 5 years of experience managing infrastructure and systems\n\n - Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment\n\n - Ability to communicate clearly and effectively to cross functional partners of various technical levels\n\n - Passion for reducing toil and improving developer experience\n \n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $180,200.00 - $233,200.00\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role\n\nNote: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"dfa0f7e7-120c-40cc-91e5-43630e061c85","title":"HR Business Partner","department":"People","team":"People","employmentType":"FullTime","location":"Remote, Philippines","secondaryLocations":[],"publishedAt":"2026-07-29T05:39:16.741+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Manila","addressCountry":"Philippines","addressLocality":"Makati City"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/dfa0f7e7-120c-40cc-91e5-43630e061c85","applyUrl":"https://jobs.ashbyhq.com/thumbtack/dfa0f7e7-120c-40cc-91e5-43630e061c85/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The People Team's vision is to power the success of the business through the success of our people. Our HR Business Partners are business leaders first, HR leaders second. We hold ourselves to a high standard of understanding the objectives, culture, and talent capabilities of our clients. We quickly identify trends and solve problems in service of achieving Thumbtack’s goals, driving high-performing individuals and teams. While we always seek out tangible facts and data, we also believe just as strongly in the intangibles – judgment, EQ, the ability to listen, having an inclusive mindset by default. We strive to be trusted partners and coaches to people at all levels of the organization.
As our HRBP supporting the Commercial function — Sales, Customer Success, Service, Commercial Operations, Partnerships and Business Development — you'll partner directly with managers and employees across the full employee lifecycle. This role requires working North American business hours (PST Preferred).
You'll be part of a broader HRBP team spanning the US, Canada, and the Philippines, all working together to shape our company’s culture and Future of Work vision. Reporting to the Director, HR Business Partners, you'll bring sound judgment, strong communication, and a bias toward action to the client groups you support. We're looking for someone who's humble yet driven, ownership-oriented, and who can give and receive feedback with grace and authenticity. If that sounds like you, let’s talk!
Client Partnership: Partner with Commercial client groups — managers and employees across Sales, Customer Success, Service, Commercial Operations, Partnerships, and Business Development — as a trusted advisor across the full employee lifecycle: team effectiveness, manager coaching, org design, workforce planning and engagement survey action planning
Employee Relations: Support employee relations casework in the Philippines and US — PIP, policy violations, and conflict resolution — partnering with managers to document consistently and reduce legal risk; use sound judgment on when to escalate
Change Management: Support managers and teams through organizational change, helping drive clarity and alignment during transitions
Operational Excellence: Support execution of HR programs — performance cycles, calibrations, engagement survey insights — tailored to Thumbtack's needs
Data-Driven Decision Making: Analyze people data to identify trends and translate findings into recommendations for managers and leaders
Culture and Employee Advocacy: Champion Thumbtack's culture and values within your client groups, leading by example
Cross-Team Collaboration: Partner with Recruiting, DEI, OD, and Total Rewards to bring integrated People strategies to your client groups
6+ years of experience in HR business partnering
Ability to work North American business hours (PST Preferred)
Strong communication skills and the judgment to build trust and facilitate tough conversations
Experience supporting high-volume frontline or commercial teams (e.g. Sales, Success, Customer Service, Business Development, Commercial Ops) in fast-paced, dynamic environments
Strong knowledge of performance management (including formal documentation like PIPs and NTEs), employee relations, and change management
Comfort supporting employees across multiple geographies, including the Philippines
Data literate — comfortable analyzing people data and translating findings into recommendations.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE HRBP TEAM\n\nThe People Team's vision is to power the success of the business through the success of our people. Our HR Business Partners are business leaders first, HR leaders second. We hold ourselves to a high standard of understanding the objectives, culture, and talent capabilities of our clients. We quickly identify trends and solve problems in service of achieving Thumbtack’s goals, driving high-performing individuals and teams. While we always seek out tangible facts and data, we also believe just as strongly in the intangibles – judgment, EQ, the ability to listen, having an inclusive mindset by default. We strive to be trusted partners and coaches to people at all levels of the organization.\n\n\n\n\nABOUT THE ROLE\n\nAs our HRBP supporting the Commercial function — Sales, Customer Success, Service, Commercial Operations, Partnerships and Business Development — you'll partner directly with managers and employees across the full employee lifecycle. This role requires working North American business hours (PST Preferred).\n\nYou'll be part of a broader HRBP team spanning the US, Canada, and the Philippines, all working together to shape our company’s culture and Future of Work vision. Reporting to the Director, HR Business Partners, you'll bring sound judgment, strong communication, and a bias toward action to the client groups you support. We're looking for someone who's humble yet driven, ownership-oriented, and who can give and receive feedback with grace and authenticity. If that sounds like you, let’s talk!\n\n\n\n\nWHAT YOU’LL DO\n\n - Client Partnership: Partner with Commercial client groups — managers and employees across Sales, Customer Success, Service, Commercial Operations, Partnerships, and Business Development — as a trusted advisor across the full employee lifecycle: team effectiveness, manager coaching, org design, workforce planning and engagement survey action planning\n\n - Employee Relations: Support employee relations casework in the Philippines and US — PIP, policy violations, and conflict resolution — partnering with managers to document consistently and reduce legal risk; use sound judgment on when to escalate\n\n - Change Management: Support managers and teams through organizational change, helping drive clarity and alignment during transitions\n\n - Operational Excellence: Support execution of HR programs — performance cycles, calibrations, engagement survey insights — tailored to Thumbtack's needs\n\n - Data-Driven Decision Making: Analyze people data to identify trends and translate findings into recommendations for managers and leaders\n\n - Culture and Employee Advocacy: Champion Thumbtack's culture and values within your client groups, leading by example\n\n - Cross-Team Collaboration: Partner with Recruiting, DEI, OD, and Total Rewards to bring integrated People strategies to your client groups\n\n\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 6+ years of experience in HR business partnering\n\n - Ability to work North American business hours (PST Preferred)\n\n - Strong communication skills and the judgment to build trust and facilitate tough conversations\n\n - Experience supporting high-volume frontline or commercial teams (e.g. Sales, Success, Customer Service, Business Development, Commercial Ops) in fast-paced, dynamic environments\n\n - Strong knowledge of performance management (including formal documentation like PIPs and NTEs), employee relations, and change management\n\n - Comfort supporting employees across multiple geographies, including the Philippines\n\n - Data literate — comfortable analyzing people data and translating findings into recommendations.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"f4df4258-d7cb-45fb-a1d4-c1504e08ff14","title":"Account Executive","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Remote, Philippines","secondaryLocations":[],"publishedAt":"2026-07-23T05:36:56.931+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Manila","addressCountry":"Philippines","addressLocality":"Makati City"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/f4df4258-d7cb-45fb-a1d4-c1504e08ff14","applyUrl":"https://jobs.ashbyhq.com/thumbtack/f4df4258-d7cb-45fb-a1d4-c1504e08ff14/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Sales team directly impacts the growth of the company by acquiring high quality + high capacity new professionals who will provide an amazing experience for our customers. Our sales approach drives product comprehension, pro retention, and generates a much higher ROI for the pro vs. pros who self-serve signup. We are a growing sales organization, currently looking for highly motivated leaders who want to be a part of scaling our Sales org.
Account Executives will directly impact the company's overall growth by finding new pros, surfacing learnings from sales conversations, testing new data sources and sales processes, improving the quality and quantity of pros on Thumbtack, and driving revenue for the company.
Responsible for driving revenue by obtaining quota by creating and managing your pipeline.
Maintain accurate and current notes and records for all accounts in Salesforce.
Achieving 100% of your assigned monthly quota while creating and cultivating a future sales pipeline.
Help key stakeholders gain insight into their market, customers, and competitors which will allow them to make quicker and better data-driven decisions.
Become an expert in the Thumbtack product and clearly articulate why every business professional needs the product as part of their business plan.
You understand that your highest priority is closing sales & driving revenue; history of carrying a quota
Have a collaborative attitude to share techniques and success with the team
Experience in high-call volume sales
Must have 2+ years of sales experience
Prospecting and Pipeline Management experience
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE SALES TEAM\n\nThe Sales team directly impacts the growth of the company by acquiring high quality + high capacity new professionals who will provide an amazing experience for our customers. Our sales approach drives product comprehension, pro retention, and generates a much higher ROI for the pro vs. pros who self-serve signup. We are a growing sales organization, currently looking for highly motivated leaders who want to be a part of scaling our Sales org.\n\n\n\n\nABOUT THE ROLE\n\nAccount Executives will directly impact the company's overall growth by finding new pros, surfacing learnings from sales conversations, testing new data sources and sales processes, improving the quality and quantity of pros on Thumbtack, and driving revenue for the company.\n\n\n\n\nWHAT YOU’LL DO\n\n - Responsible for driving revenue by obtaining quota by creating and managing your pipeline.\n\n - Maintain accurate and current notes and records for all accounts in Salesforce.\n\n - Achieving 100% of your assigned monthly quota while creating and cultivating a future sales pipeline.\n\n - Help key stakeholders gain insight into their market, customers, and competitors which will allow them to make quicker and better data-driven decisions.\n\n - Become an expert in the Thumbtack product and clearly articulate why every business professional needs the product as part of their business plan.\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - You understand that your highest priority is closing sales & driving revenue; history of carrying a quota\n\n - Have a collaborative attitude to share techniques and success with the team\n\n - Experience in high-call volume sales \n\n - Must have 2+ years of sales experience \n\n - Prospecting and Pipeline Management experience\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"a8c9ee4d-d5b9-4209-87b7-3e5c7dfa6222","title":"Product Manager, Growth","department":"Product Management","team":"Product Management","employmentType":"FullTime","location":"United States","secondaryLocations":[],"publishedAt":"2026-08-07T16:20:17.629+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/thumbtack/a8c9ee4d-d5b9-4209-87b7-3e5c7dfa6222","applyUrl":"https://jobs.ashbyhq.com/thumbtack/a8c9ee4d-d5b9-4209-87b7-3e5c7dfa6222/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Our team is small but mighty, partnering closely with Engineering, Design, and Analytics to craft a two-sided marketplace that successfully delivers business to our pros while helping millions of customers complete their home projects each year. We have cultivated an environment defined by radical ownership and a strong bias for action, empowering you to move fast, define your own strategy, and drive outcomes quickly. We are outcome-obsessed and strive to spend our time on high-leverage product thinking rather than bureaucracy, minimizing administrative overhead to focus on what truly moves the needle for our users.
We're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry.
As a PM on the Growth team at Thumbtack you will be responsible for driving customer and pro lifetime value by creating product solutions for homeowners and home-service professionals to accomplish their goals with ease and confidence. You will be responsible for building new 0 to 1 product experiences as well as optimizing existing products to drive more user repeat and growth.
Lead a significant portion of our product experience and be accountable for business outcomes.
Conduct user research and lightweight tests to scope and prioritize product initiatives.
Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.
Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.
Partner with marketing, engineers, designers, data and applied scientists to ideate, prioritize and deliver great solutions for our customers and professionals.
Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects.
Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.
5+ years of product management experience with a proven track record of launching impactful consumer web or mobile products that users love.
Excellent user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences.
Excellent analytical thinking and problem-solving skills combined with strong business acumen.
Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment.
Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely.
Comfort with and strong discerning judgment of AI.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,600.00 - $259,600.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,200.00 - $233,200.00.
For candidates living in all other US locations, the expected salary range for this role is currently $170,900.00 - $221,100.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE PRODUCT MANAGEMENT TEAM\n\nOur team is small but mighty, partnering closely with Engineering, Design, and Analytics to craft a two-sided marketplace that successfully delivers business to our pros while helping millions of customers complete their home projects each year. We have cultivated an environment defined by radical ownership and a strong bias for action, empowering you to move fast, define your own strategy, and drive outcomes quickly. We are outcome-obsessed and strive to spend our time on high-leverage product thinking rather than bureaucracy, minimizing administrative overhead to focus on what truly moves the needle for our users.\n\n \n\n\nABOUT THE ROLE\n\nWe're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry.\n\nAs a PM on the Growth team at Thumbtack you will be responsible for driving customer and pro lifetime value by creating product solutions for homeowners and home-service professionals to accomplish their goals with ease and confidence. You will be responsible for building new 0 to 1 product experiences as well as optimizing existing products to drive more user repeat and growth.\n\n \n\n\nWHAT YOU’LL DO\n\n - Lead a significant portion of our product experience and be accountable for business outcomes.\n\n - Conduct user research and lightweight tests to scope and prioritize product initiatives.\n\n - Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.\n\n - Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.\n\n - Partner with marketing, engineers, designers, data and applied scientists to ideate, prioritize and deliver great solutions for our customers and professionals.\n\n - Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects.\n\n - Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 5+ years of product management experience with a proven track record of launching impactful consumer web or mobile products that users love.\n\n - Excellent user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences.\n\n - Excellent analytical thinking and problem-solving skills combined with strong business acumen.\n\n - Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment.\n\n - Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely.\n\n - Comfort with and strong discerning judgment of AI.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,600.00 - $259,600.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,200.00 - $233,200.00.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $170,900.00 - $221,100.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"128256fa-c145-446b-9b2e-168f66ef92c8","title":"Product Manager, Growth","department":"Product Management","team":"Product Management","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-15T22:17:14.286+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/128256fa-c145-446b-9b2e-168f66ef92c8","applyUrl":"https://jobs.ashbyhq.com/thumbtack/128256fa-c145-446b-9b2e-168f66ef92c8/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Our team is small but mighty, partnering closely with Engineering, Design, and Analytics to craft a two-sided marketplace that successfully delivers business to our pros while helping millions of customers complete their home projects each year. We have cultivated an environment defined by radical ownership and a strong bias for action, empowering you to move fast, define your own strategy, and drive outcomes quickly. We are outcome-obsessed and strive to spend our time on high-leverage product thinking rather than bureaucracy, minimizing administrative overhead to focus on what truly moves the needle for our users.
We're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry.
As a PM on the Growth team at Thumbtack you will be responsible for driving customer and pro lifetime value by creating product solutions for homeowners and home-service professionals to accomplish their goals with ease and confidence. You will be responsible for building new 0 to 1 product experiences as well as optimizing existing products to drive more user repeat and growth.
Lead a significant portion of our product experience and be accountable for business outcomes.
Conduct user research and lightweight tests to scope and prioritize product initiatives.
Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.
Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.
Partner with marketing, engineers, designers, data and applied scientists to ideate, prioritize and deliver great solutions for our customers and professionals.
Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects.
Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.
5+ years of product management experience with a proven track record of launching impactful consumer web or mobile products that users love.
Excellent user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences.
Excellent analytical thinking and problem-solving skills combined with strong business acumen.
Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment.
Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely.
Comfort with and strong discerning judgment of AI.
For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $164,100.00 - $212,300.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE PRODUCT MANAGEMENT TEAM\n\nOur team is small but mighty, partnering closely with Engineering, Design, and Analytics to craft a two-sided marketplace that successfully delivers business to our pros while helping millions of customers complete their home projects each year. We have cultivated an environment defined by radical ownership and a strong bias for action, empowering you to move fast, define your own strategy, and drive outcomes quickly. We are outcome-obsessed and strive to spend our time on high-leverage product thinking rather than bureaucracy, minimizing administrative overhead to focus on what truly moves the needle for our users.\n\n \n\n\nABOUT THE ROLE\n\nWe're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry.\n\nAs a PM on the Growth team at Thumbtack you will be responsible for driving customer and pro lifetime value by creating product solutions for homeowners and home-service professionals to accomplish their goals with ease and confidence. You will be responsible for building new 0 to 1 product experiences as well as optimizing existing products to drive more user repeat and growth.\n\n \n\n\nWHAT YOU’LL DO\n\n - Lead a significant portion of our product experience and be accountable for business outcomes.\n\n - Conduct user research and lightweight tests to scope and prioritize product initiatives.\n\n - Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.\n\n - Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.\n\n - Partner with marketing, engineers, designers, data and applied scientists to ideate, prioritize and deliver great solutions for our customers and professionals.\n\n - Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects.\n\n - Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 5+ years of product management experience with a proven track record of launching impactful consumer web or mobile products that users love.\n\n - Excellent user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences.\n\n - Excellent analytical thinking and problem-solving skills combined with strong business acumen.\n\n - Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment.\n\n - Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely.\n\n - Comfort with and strong discerning judgment of AI.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $164,100.00 - $212,300.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"41fd3b7d-b31e-4609-b935-ad5a568146dc","title":"Sales Team Manager","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Remote, Philippines","secondaryLocations":[],"publishedAt":"2026-07-03T06:21:38.136+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Manila","addressCountry":"Philippines","addressLocality":"Makati City"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/41fd3b7d-b31e-4609-b935-ad5a568146dc","applyUrl":"https://jobs.ashbyhq.com/thumbtack/41fd3b7d-b31e-4609-b935-ad5a568146dc/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
At our core, the Sales team is built to grow the company. We're focused on bringing in top-tier professionals who are prepared to offer an exceptional experience for our customers. What sets us apart is our consultative sales approach, which ensures our pros deeply understand our product and stay with us longer. We're a scaling sales organization on the lookout for dynamic leaders who are ready to build with us.
As our Sales Manager, you will recruit, train, and manage a team of Sales Development Representatives (SDRs) or Account Executives (AEs). You'll serve as a coach and strategist, empowering your team to hit key performance indicators (KPIs) and overcome sales obstacles by optimizing pitches and processes. The ideal candidate has strong sales expertise and understands that building trust and rapport with our pros is crucial for long-term relationships. In this pivotal role, you will directly influence the team's growth and company revenue by surfacing key insights from sales conversations, testing new data sources and processes, and improving the quality and quantity of pros on our platform.
Team Leadership: Cultivate a high-morale, high-performance sales culture by setting and achieving ambitious team goals.
Coaching & Development: Train and mentor all team members, from new hires to tenured staff, on sales strategies, scripting, and processes, particularly within a remote environment.
Process Improvement: Manage dynamic sales campaigns, optimize team productivity, and streamline the workflow and operations for SDRs or AEs.
Strategic Feedback: Provide direct feedback to Sales Leadership, Operations, and Enablement to improve workflow efficiency and identify key training opportunities.
Product Expertise: Become an expert in the product and clearly articulate its value to every professional.
Performance Management: Consistently monitor and document team performance.
An expert in solution-based selling, able to align prospect goals and pain points with product solutions.
A minimum of 3 years of sales experience, plus 2–3 years of direct people management experience leading a team of sales closers.
Proven ability to motivate and influence a team, fostering a positive and collaborative sales environment.
Expertise in creating scalable processes and Standard Operating Procedures (SOPs). Proficient with CRM and sales tools; Salesforce experience is a plus.
Excellent verbal and written communication skills, with the ability to articulate product benefits and features clearly and persuasively.
Highly organized, detail-oriented, and able to multitask effectively while remaining available and accessible to the team.
Prior B2B, marketing, or advertising sales experience.
Proficiency with Salesforce and Google Suite.
A tech-savvy individual who quickly adapts to new tools.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE SALES TEAM\n\nAt our core, the Sales team is built to grow the company. We're focused on bringing in top-tier professionals who are prepared to offer an exceptional experience for our customers. What sets us apart is our consultative sales approach, which ensures our pros deeply understand our product and stay with us longer. We're a scaling sales organization on the lookout for dynamic leaders who are ready to build with us.\n\n \n\n\nABOUT THE ROLE\n\nAs our Sales Manager, you will recruit, train, and manage a team of Sales Development Representatives (SDRs) or Account Executives (AEs). You'll serve as a coach and strategist, empowering your team to hit key performance indicators (KPIs) and overcome sales obstacles by optimizing pitches and processes. The ideal candidate has strong sales expertise and understands that building trust and rapport with our pros is crucial for long-term relationships. In this pivotal role, you will directly influence the team's growth and company revenue by surfacing key insights from sales conversations, testing new data sources and processes, and improving the quality and quantity of pros on our platform.\n\n \n\n\nWHAT YOU’LL DO\n\n - Team Leadership: Cultivate a high-morale, high-performance sales culture by setting and achieving ambitious team goals.\n\n - Coaching & Development: Train and mentor all team members, from new hires to tenured staff, on sales strategies, scripting, and processes, particularly within a remote environment.\n\n - Process Improvement: Manage dynamic sales campaigns, optimize team productivity, and streamline the workflow and operations for SDRs or AEs.\n\n - Strategic Feedback: Provide direct feedback to Sales Leadership, Operations, and Enablement to improve workflow efficiency and identify key training opportunities.\n\n - Product Expertise: Become an expert in the product and clearly articulate its value to every professional.\n\n - Performance Management: Consistently monitor and document team performance.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - An expert in solution-based selling, able to align prospect goals and pain points with product solutions.\n\n - A minimum of 3 years of sales experience, plus 2–3 years of direct people management experience leading a team of sales closers.\n\n - Proven ability to motivate and influence a team, fostering a positive and collaborative sales environment.\n\n - Expertise in creating scalable processes and Standard Operating Procedures (SOPs). Proficient with CRM and sales tools; Salesforce experience is a plus.\n\n - Excellent verbal and written communication skills, with the ability to articulate product benefits and features clearly and persuasively.\n\n - Highly organized, detail-oriented, and able to multitask effectively while remaining available and accessible to the team.\n\n - Prior B2B, marketing, or advertising sales experience.\n\n - Proficiency with Salesforce and Google Suite.\n\n - A tech-savvy individual who quickly adapts to new tools.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"13ddbea0-a15a-40ba-a889-8fccbde0a10d","title":"Senior Accounting Associate","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Remote, Philippines","secondaryLocations":[],"publishedAt":"2026-09-20T22:17:04.488+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Manila","addressCountry":"Philippines","addressLocality":"Makati City"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/13ddbea0-a15a-40ba-a889-8fccbde0a10d","applyUrl":"https://jobs.ashbyhq.com/thumbtack/13ddbea0-a15a-40ba-a889-8fccbde0a10d/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Accounting Team is involved in all aspects of the business ensuring we properly capture, account for, and record all the activities that occur as they occur. We keep the books and records for the Company, help to ensure Thumbtack has appropriate policies and procedures in place, and provide the business with the information in order to make critical decisions in support of Thumbtack’s success.
We're looking for a highly skilled Senior Accounting Associate to join our Accounting team. This is a unique opportunity for a motivated professional based in the Philippines to work remotely on a Pacific Time (PT) schedule. You'll be the primary point person for all accounts payable and employee reimbursement activities for Thumbtack globally, ensuring accuracy, timeliness, and compliance. This role is crucial to our financial operations and requires someone with a strong attention to detail and a proactive, problem-solving mindset.
Thumbtack is growing quickly, and so is our finance function. Our systems and processes will change — you should expect this role's scope to evolve, and be genuinely excited to learn new tools, take on adjacent areas, and help implement new systems as we scale.
Perform the full cycle of accounts payable, including receiving, processing, verifying, and reconciling invoices for Thumbtack’s US, Canada, and Philippines entities
Ensure timely and accurate processing of payments, adhering to company policies and deadlines.
Reconcile vendor statements and resolve any discrepancies or issues.
Collaborate with various departments to gather necessary approvals and documentation for invoice processing.
Own the employee expense report processing tool and process expense reports reviews, approvals, accruals and reconciliations
Aid in prepaid preparation and run monthly prepaid amortization in preparation for month end close
Assist in the month-end and year-end close processes, specifically related to bank matching, accounts payable accruals, and reconciliations in accordance with US GAAP.
Proactively identify and implement process improvements to enhance efficiency and accuracy in any of the areas in your work.
Support audit requests by providing relevant documentation and explanations.
Assist with and/or complete ad hoc projects as requested. Research and document issues, special projects, AP automation, etc.
Partner on finance systems changes - evaluating, testing, and implementing new tools or new functionality within existing ones (e.g., NetSuite, Coupa, Navan) — and take on new areas of ownership as the team's scope grows.
At least 5 years of solid experience as an Accountant, with focus on Accounts Payable.
Bachelor's degree in Accountancy, Finance, or a related field.
Strong understanding of and experience applying US GAAP principles and financial reporting.
Exceptional attention to detail and a high degree of accuracy.
Excellent communication and interpersonal skills.
Ability to work independently and manage time effectively to meet deadlines.
Critical thinking and the confidence to challenge the status quo
Adaptability and learning agility - comfortable with ambiguity and shifting priorities, quick to pick up new systems, and eager to take on new areas of ownership as the business grows
Must be able to work during Pacific Time (PT) hours (9 AM - 6 PM PT).
A CPA license is preferred but not required
Proficiency in accounting software (e.g., NetSuite, Coupa, GSuite, Navan) is a plus.
Experience with accounts payable in a shared service entity is preferred.
Experience with AI tools
Experience with system implementations
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE ACCOUNTING TEAM\n\nThe Accounting Team is involved in all aspects of the business ensuring we properly capture, account for, and record all the activities that occur as they occur. We keep the books and records for the Company, help to ensure Thumbtack has appropriate policies and procedures in place, and provide the business with the information in order to make critical decisions in support of Thumbtack’s success.\n\n\n\n\nABOUT THE ROLE\n\nWe're looking for a highly skilled Senior Accounting Associate to join our Accounting team. This is a unique opportunity for a motivated professional based in the Philippines to work remotely on a Pacific Time (PT) schedule. You'll be the primary point person for all accounts payable and employee reimbursement activities for Thumbtack globally, ensuring accuracy, timeliness, and compliance. This role is crucial to our financial operations and requires someone with a strong attention to detail and a proactive, problem-solving mindset.\n\nThumbtack is growing quickly, and so is our finance function. Our systems and processes will change — you should expect this role's scope to evolve, and be genuinely excited to learn new tools, take on adjacent areas, and help implement new systems as we scale.\n\n \n\n\nWHAT YOU’LL DO\n\n - Perform the full cycle of accounts payable, including receiving, processing, verifying, and reconciling invoices for Thumbtack’s US, Canada, and Philippines entities\n\n - Ensure timely and accurate processing of payments, adhering to company policies and deadlines.\n\n - Reconcile vendor statements and resolve any discrepancies or issues.\n\n - Collaborate with various departments to gather necessary approvals and documentation for invoice processing.\n\n - Own the employee expense report processing tool and process expense reports reviews, approvals, accruals and reconciliations\n\n - Aid in prepaid preparation and run monthly prepaid amortization in preparation for month end close\n\n - Assist in the month-end and year-end close processes, specifically related to bank matching, accounts payable accruals, and reconciliations in accordance with US GAAP.\n\n - Proactively identify and implement process improvements to enhance efficiency and accuracy in any of the areas in your work.\n\n - Support audit requests by providing relevant documentation and explanations.\n\n - Assist with and/or complete ad hoc projects as requested. Research and document issues, special projects, AP automation, etc.\n\n - Partner on finance systems changes - evaluating, testing, and implementing new tools or new functionality within existing ones (e.g., NetSuite, Coupa, Navan) — and take on new areas of ownership as the team's scope grows.\n\n\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - At least 5 years of solid experience as an Accountant, with focus on Accounts Payable.\n\n - Bachelor's degree in Accountancy, Finance, or a related field.\n\n - Strong understanding of and experience applying US GAAP principles and financial reporting.\n\n - Exceptional attention to detail and a high degree of accuracy.\n\n - Excellent communication and interpersonal skills.\n\n - Ability to work independently and manage time effectively to meet deadlines.\n\n - Critical thinking and the confidence to challenge the status quo\n\n - Adaptability and learning agility - comfortable with ambiguity and shifting priorities, quick to pick up new systems, and eager to take on new areas of ownership as the business grows\n\n - Must be able to work during Pacific Time (PT) hours (9 AM - 6 PM PT).\n\n - A CPA license is preferred but not required\n\n - Proficiency in accounting software (e.g., NetSuite, Coupa, GSuite, Navan) is a plus.\n\n - Experience with accounts payable in a shared service entity is preferred.\n\n - Experience with AI tools\n\n - Experience with system implementations\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"bce9ea92-b80c-4cc7-8eda-fd008ae34205","title":"Sr. HR Business Partner","department":"People","team":"People","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-10-06T14:23:13.059+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/bce9ea92-b80c-4cc7-8eda-fd008ae34205","applyUrl":"https://jobs.ashbyhq.com/thumbtack/bce9ea92-b80c-4cc7-8eda-fd008ae34205/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Our HR Business Partners are business leaders first, HR leaders second. We hold ourselves to a high standard of understanding the objectives, culture, and talent capabilities of our clients, and we quickly identify trends and solve problems in service of Thumbtack’s goals. While we value data and facts, we believe just as strongly in the intangibles — judgment, EQ, and an inclusive mindset by default. We strive to be trusted partners and coaches to people at every level of the organization.
We’re hiring an Sr. HRBP with a knack for operations and AI solutions building — someone who can spot high-impact opportunities to apply AI across HRBP workflows and help build those solutions. You’ll embed with the HRBP team to learn how the organization works, then partner closely with the team to turn the most valuable opportunities into products, such as an exit interview synthesizer or an engagement survey action planner that eliminates manual work. This role spans three pillars — client-facing HRBP support, AI and operations, and employee relations support — and reports to the Director of HR Business Partners.
Partner with client groups as a trusted advisor to managers and employees across the full employee lifecycle, from team effectiveness to engagement survey action planning
Flag legal and compliance risks in day-to-day people management, partnering with the global HRBP team on shared strategies and priorities
Build AI-powered HRBP workflows: map processes, structure HR policies and playbooks into AI-ready formats, and lead rollout, training, and success metrics for AI tools
Serve as the HRBP team’s COE connector, building templates, communications, and enablement materials, and support board prep, calibrations, and engagement survey insights
Cover employee relations work during team absences — PIP prep, investigations, policy violations, and conflict mediation — while helping managers document PIPs consistently
Build and own AI tools that automate HRBP work, iterating based on feedback and usage data
Own HRBP’s North America emergency response playbook and support quarterly exit project work
10+ years of experience in HR with HRBP experience, including examples of using AI or automation to improve your work — a template you built, a workflow you automated, or a process you reimagined
Comfort experimenting with AI tools and turning ideas into working solutions, with or without engineering support
Broad understanding of HR practices including performance, risk management, coaching, engagement and retention, workforce planning, employee relations, compensation, culture and values
A track record of delivering in ambiguous environments, partnering closely with senior stakeholders on direction and priorities
Strong communication skills — able to speak, write, and present information clearly; comfortable mediating and facilitating discussions at the manager level
Data literacy: comfort analyzing people data, identifying trends, and translating findings into recommendations for leaders
Familiarity with HRIS and HR tech platforms, plus change management experience guiding leaders and teams through organizational transitions
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $148,000 - $201,300.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $134,300 - $181,700.
For candidates living in all other US locations, the expected salary range for this role is currently $126,700 - $171,400.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE PEOPLE TEAM\n\nOur HR Business Partners are business leaders first, HR leaders second. We hold ourselves to a high standard of understanding the objectives, culture, and talent capabilities of our clients, and we quickly identify trends and solve problems in service of Thumbtack’s goals. While we value data and facts, we believe just as strongly in the intangibles — judgment, EQ, and an inclusive mindset by default. We strive to be trusted partners and coaches to people at every level of the organization.\n\n\n\n\nABOUT THE ROLE\n\nWe’re hiring an Sr. HRBP with a knack for operations and AI solutions building — someone who can spot high-impact opportunities to apply AI across HRBP workflows and help build those solutions. You’ll embed with the HRBP team to learn how the organization works, then partner closely with the team to turn the most valuable opportunities into products, such as an exit interview synthesizer or an engagement survey action planner that eliminates manual work. This role spans three pillars — client-facing HRBP support, AI and operations, and employee relations support — and reports to the Director of HR Business Partners.\n\n \n\n\nWHAT YOU’LL DO\n\n - Partner with client groups as a trusted advisor to managers and employees across the full employee lifecycle, from team effectiveness to engagement survey action planning\n\n - Flag legal and compliance risks in day-to-day people management, partnering with the global HRBP team on shared strategies and priorities\n\n - Build AI-powered HRBP workflows: map processes, structure HR policies and playbooks into AI-ready formats, and lead rollout, training, and success metrics for AI tools\n\n - Serve as the HRBP team’s COE connector, building templates, communications, and enablement materials, and support board prep, calibrations, and engagement survey insights\n\n - Cover employee relations work during team absences — PIP prep, investigations, policy violations, and conflict mediation — while helping managers document PIPs consistently\n\n - Build and own AI tools that automate HRBP work, iterating based on feedback and usage data\n\n - Own HRBP’s North America emergency response playbook and support quarterly exit project work\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 10+ years of experience in HR with HRBP experience, including examples of using AI or automation to improve your work — a template you built, a workflow you automated, or a process you reimagined\n\n - Comfort experimenting with AI tools and turning ideas into working solutions, with or without engineering support\n\n - Broad understanding of HR practices including performance, risk management, coaching, engagement and retention, workforce planning, employee relations, compensation, culture and values\n\n - A track record of delivering in ambiguous environments, partnering closely with senior stakeholders on direction and priorities\n\n - Strong communication skills — able to speak, write, and present information clearly; comfortable mediating and facilitating discussions at the manager level\n\n - Data literacy: comfort analyzing people data, identifying trends, and translating findings into recommendations for leaders\n\n - Familiarity with HRIS and HR tech platforms, plus change management experience guiding leaders and teams through organizational transitions\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $148,000 - $201,300.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $134,300 - $181,700.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $126,700 - $171,400.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"62aafbf1-0e11-434e-8f05-121f59a09261","title":"Sales Success Specialist (B2B)","department":"Success","team":"Success","employmentType":"FullTime","location":"Remote, Philippines","secondaryLocations":[],"publishedAt":"2026-08-21T02:53:11.951+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Manila","addressCountry":"Philippines","addressLocality":"Makati City"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/62aafbf1-0e11-434e-8f05-121f59a09261","applyUrl":"https://jobs.ashbyhq.com/thumbtack/62aafbf1-0e11-434e-8f05-121f59a09261/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack is the leading marketplace platform connecting customers with local professionals for all their project and service needs.
We are a rapidly growing organization looking for highly motivated individuals to join us in scaling our success team. Our culture prides itself on diversity and inclusion and our mission is to empower independent pros to grow their businesses, and that's where you come in.
As a Success Specialist, you'll be on the front lines, helping our pros unlock their full potential and build thriving businesses on Thumbtack. It's all about being a strategic partner and champion for our pros. You'll be the ultimate guide for our pros, helping them navigate their journey to success. We're looking for someone who is not just great at building rapport but is also a consultative partner who can dive deep into a pro's business, marketing strategy, and growth goals. Your day will be packed with high-impact activities building trust and loyalty and driving revenue and departmental goals.
Partner with our pros on our platform by listening to their needs and providing the best solutions - you’re the expert! Pro satisfaction and longevity will be your #1 priority.
Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance and repairs and other service industries.
Participate in at least 50 outbound interactions per day with our pros to determine the best solution to help them get hired. This can include using tools such as AI to optimize their accounts.
Successfully build rapport with the pros and be able to anticipate their needs and long term business goals.
Conduct comprehensive profile reviews, guiding pros through key areas like response time, reviews, profile pictures, and quick replies to help them shine. You’ll encourage them to complete product recommendations and set competitive budgets, setting them up for success.
Identify opportunities to cross-sell additional products or services to existing pros.
Actively listen to pro concerns taking on a consultative approach, have the ability to probe, and be able to provide recommendations when necessary.
Have the ability to set the proper expectations on lead costs, marketing and ROI with our pros so they are satisfied and can justify their marketing spend.
Troubleshoot and resolve pro inquiries with effective problem-solving and de-escalating skills while building a relationship with the pro.
Proactively follow up with pros via call, SMS and/or email.
Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores.
Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.
Make independent and insightful decisions while keeping the pro and company needs in mind.
Engage with team members through weekly development sessions, training, and support interactions that help build each other.
At least 1–2 years of B2B selling and or success experience, with a minimum of 6 months of outbound calling or collections exposure, preferably in the BPO or Shared Services industry
Customer retention, churn, onboarding and reactivation experience.
A proven track record meeting or exceeding quotas.
Proficiency in English.
A collaborative, consultative and problem solving mindset, with a willingness to share techniques and successes with the team.
Experience in pipeline management.
Experience in customer support and product education.
Marketing or advertising sales experience
Salesforce experience, AI experience
Google Suite experience
B2B sales experience preferably in the home service space
Tech-savvy
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE SUCCESS TEAM\n\nThumbtack is the leading marketplace platform connecting customers with local professionals for all their project and service needs.\n\nWe are a rapidly growing organization looking for highly motivated individuals to join us in scaling our success team. Our culture prides itself on diversity and inclusion and our mission is to empower independent pros to grow their businesses, and that's where you come in.\n\n \n\n\nABOUT THE ROLE\n\nAs a Success Specialist, you'll be on the front lines, helping our pros unlock their full potential and build thriving businesses on Thumbtack. It's all about being a strategic partner and champion for our pros. You'll be the ultimate guide for our pros, helping them navigate their journey to success. We're looking for someone who is not just great at building rapport but is also a consultative partner who can dive deep into a pro's business, marketing strategy, and growth goals. Your day will be packed with high-impact activities building trust and loyalty and driving revenue and departmental goals.\n\n \n\n\nWHAT YOU’LL DO\n\n - Partner with our pros on our platform by listening to their needs and providing the best solutions - you’re the expert! Pro satisfaction and longevity will be your #1 priority.\n\n - Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance and repairs and other service industries.\n\n - Participate in at least 50 outbound interactions per day with our pros to determine the best solution to help them get hired. This can include using tools such as AI to optimize their accounts.\n\n - Successfully build rapport with the pros and be able to anticipate their needs and long term business goals.\n\n - Conduct comprehensive profile reviews, guiding pros through key areas like response time, reviews, profile pictures, and quick replies to help them shine. You’ll encourage them to complete product recommendations and set competitive budgets, setting them up for success.\n\n - Identify opportunities to cross-sell additional products or services to existing pros.\n\n - Actively listen to pro concerns taking on a consultative approach, have the ability to probe, and be able to provide recommendations when necessary.\n\n - Have the ability to set the proper expectations on lead costs, marketing and ROI with our pros so they are satisfied and can justify their marketing spend.\n\n - Troubleshoot and resolve pro inquiries with effective problem-solving and de-escalating skills while building a relationship with the pro.\n\n - Proactively follow up with pros via call, SMS and/or email.\n\n - Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores.\n\n - Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.\n\n - Make independent and insightful decisions while keeping the pro and company needs in mind.\n\n - Engage with team members through weekly development sessions, training, and support interactions that help build each other.\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - At least 1–2 years of B2B selling and or success experience, with a minimum of 6 months of outbound calling or collections exposure, preferably in the BPO or Shared Services industry\n\n - Customer retention, churn, onboarding and reactivation experience.\n\n - A proven track record meeting or exceeding quotas.\n\n - Proficiency in English.\n\n - A collaborative, consultative and problem solving mindset, with a willingness to share techniques and successes with the team.\n\n - Experience in pipeline management.\n\n - Experience in customer support and product education.\n\n - Marketing or advertising sales experience\n\n - Salesforce experience, AI experience\n\n - Google Suite experience\n\n - B2B sales experience preferably in the home service space\n\n - Tech-savvy\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"98152b9a-e475-4793-b25a-416d14a0a373","title":"Sales Success Specialist (B2C)","department":"Success","team":"Success","employmentType":"FullTime","location":"Remote, Philippines","secondaryLocations":[],"publishedAt":"2026-07-24T00:49:16.324+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Manila","addressCountry":"Philippines","addressLocality":"Makati City"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/98152b9a-e475-4793-b25a-416d14a0a373","applyUrl":"https://jobs.ashbyhq.com/thumbtack/98152b9a-e475-4793-b25a-416d14a0a373/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.
As a Customer Success Specialist (CSS), you bring our Thumbtack mission to life! This is a part of our inbound/outbound sales and success efforts, where you would work specifically to resolve customer plans to service their homes. By handling customer requests through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of customer needs, profile requests, and more specifically service inquiries. Our best representatives are enthusiastic individuals who thrive in a fast-paced revenue-driving environment that builds customer trust, loyalty, and drive departmental goals. The ideal candidate will have a proven track record in outbound and inbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet customer and departmental needs.
Partner with our customers by listening to their needs and providing the best solutions - you’re the expert!
Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance, improvement, and repair projects.
Participate in at least 55 inbound and outbound calls per day with our users to determine the best solution to get jobs done.
Successfully build rapport with the customers and be able to anticipate their needs
Identify opportunities to cross-sell additional products or services to existing customers.
Actively listen to customer concerns, have the ability to probe, and be able to provide recommendations when necessary.
Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller.
Proactively follow up with customers via SMS and/or email.
Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, customer satisfaction, and net promoter scores.
Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.
Make independent and insightful decisions while keeping the customer and company needs in mind.
Engage with team members through weekly development sessions, training, and support interactions that help build each other.
At least 1–2 years of customer service experience, with a minimum of 6 months of pure inbound and/or outbound sales exposure, preferably in the BPO or Shared Services industry
Proven experience in high-volume, revenue-driven sales with a track record of meeting or exceeding quotas. You prioritize converting customer requests and driving revenue while delivering an exceptional customer experience.
English proficiency
Have a collaborative attitude to share techniques and success with the team
Prospecting and Pipeline Management experience
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE TEAM\n\nThe Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.\n\n\n\n\nABOUT THE ROLE\n\nAs a Customer Success Specialist (CSS), you bring our Thumbtack mission to life! This is a part of our inbound/outbound sales and success efforts, where you would work specifically to resolve customer plans to service their homes. By handling customer requests through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of customer needs, profile requests, and more specifically service inquiries. Our best representatives are enthusiastic individuals who thrive in a fast-paced revenue-driving environment that builds customer trust, loyalty, and drive departmental goals. The ideal candidate will have a proven track record in outbound and inbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet customer and departmental needs. \n\n\n\n\nWHAT YOU’LL DO\n\n - Partner with our customers by listening to their needs and providing the best solutions - you’re the expert! \n\n - Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance, improvement, and repair projects.\n\n - Participate in at least 55 inbound and outbound calls per day with our users to determine the best solution to get jobs done.\n\n - Successfully build rapport with the customers and be able to anticipate their needs\n\n - Identify opportunities to cross-sell additional products or services to existing customers.\n\n - Actively listen to customer concerns, have the ability to probe, and be able to provide recommendations when necessary.\n\n - Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller.\n\n - Proactively follow up with customers via SMS and/or email.\n\n - Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, customer satisfaction, and net promoter scores.\n\n - Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.\n\n - Make independent and insightful decisions while keeping the customer and company needs in mind.\n\n - Engage with team members through weekly development sessions, training, and support interactions that help build each other. \n\n\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - At least 1–2 years of customer service experience, with a minimum of 6 months of pure inbound and/or outbound sales exposure, preferably in the BPO or Shared Services industry\n\n - Proven experience in high-volume, revenue-driven sales with a track record of meeting or exceeding quotas. You prioritize converting customer requests and driving revenue while delivering an exceptional customer experience.\n\n - English proficiency\n\n - Have a collaborative attitude to share techniques and success with the team\n\n - Prospecting and Pipeline Management experience\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"6af41110-6afd-4cb6-8bf1-998eb869170a","title":"Director, Business Finance","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-08-11T22:07:37.573+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/6af41110-6afd-4cb6-8bf1-998eb869170a","applyUrl":"https://jobs.ashbyhq.com/thumbtack/6af41110-6afd-4cb6-8bf1-998eb869170a/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Thumbtack Finance team’s mission is to be a strategic finance partner to the business — enabling better decisions supported by data, building a world-class finance function, and doing it all with integrity. We work closely with every part of the organization to connect financial insight to business outcomes and help Thumbtack grow responsibly. Our team values clear thinking, sound analysis, and a genuine partnership with the leaders we support.
As the Finance Business Partner to the Chief Commercial Officer, you’ll be a trusted advisor to C-suite leadership — bringing expertise in managing resources and growing the business to achieve company goals. You’ll be instrumental in optimizing go-to-market, sales, and revenue-generating initiatives, evaluating performance, and enabling data-driven decision-making. Working with Partnerships, Sales, Revenue Operations, Biz Ops, and Growth Ops, you’ll provide decision support for how sales and partnership choices impact the P&L. This role is built for someone who thrives in a fast-paced, dynamic environment.
Conduct financial analysis, forecasting, and budgeting for sales and go-to-market activities.
Develop financial models that guide strategic decision-making on key P&L drivers, including where incremental investments will have the greatest impact.
Work closely with Sales and Product to assess the impact of incentives, promotions, and pricing changes on revenue.
Oversee monthly and quarterly forecasting, reporting, and spend management, providing recommendations to optimize against budget.
Analyze and synthesize financial results and communicate key insights to internal stakeholders.
Support the business in planning, and help develop team targets and OKRs.
8+ years of FP&A experience.
Preferred experience in a public company and/or marketplace environment.
Experience working with Business Development and Sales teams.
Strong financial modeling and analytical skills using Excel and G-Suite.
Excellent verbal and written communication skills, with the ability to tell the story beyond the numbers.
Ability to translate financial analysis into clear and insightful recommendations.
A proactive approach to embracing AI tools to scale processes and deliver actionable insights.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $225,300.00 - $291,500.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $203,200.00 - $262,900.00.
For candidates living in all other US locations, the expected salary range for this role is currently $191,300.00 - $247,500.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE FINANCE TEAM\n\nThe Thumbtack Finance team’s mission is to be a strategic finance partner to the business — enabling better decisions supported by data, building a world-class finance function, and doing it all with integrity. We work closely with every part of the organization to connect financial insight to business outcomes and help Thumbtack grow responsibly. Our team values clear thinking, sound analysis, and a genuine partnership with the leaders we support.\n\n \n\n\nABOUT THE ROLE\n\nAs the Finance Business Partner to the Chief Commercial Officer, you’ll be a trusted advisor to C-suite leadership — bringing expertise in managing resources and growing the business to achieve company goals. You’ll be instrumental in optimizing go-to-market, sales, and revenue-generating initiatives, evaluating performance, and enabling data-driven decision-making. Working with Partnerships, Sales, Revenue Operations, Biz Ops, and Growth Ops, you’ll provide decision support for how sales and partnership choices impact the P&L. This role is built for someone who thrives in a fast-paced, dynamic environment.\n\n\n\n\nWHAT YOU’LL DO\n\n - Conduct financial analysis, forecasting, and budgeting for sales and go-to-market activities.\n\n - Develop financial models that guide strategic decision-making on key P&L drivers, including where incremental investments will have the greatest impact.\n\n - Work closely with Sales and Product to assess the impact of incentives, promotions, and pricing changes on revenue.\n\n - Oversee monthly and quarterly forecasting, reporting, and spend management, providing recommendations to optimize against budget.\n\n - Analyze and synthesize financial results and communicate key insights to internal stakeholders.\n\n - Support the business in planning, and help develop team targets and OKRs.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 8+ years of FP&A experience.\n\n - Preferred experience in a public company and/or marketplace environment.\n\n - Experience working with Business Development and Sales teams.\n\n - Strong financial modeling and analytical skills using Excel and G-Suite.\n\n - Excellent verbal and written communication skills, with the ability to tell the story beyond the numbers.\n\n - Ability to translate financial analysis into clear and insightful recommendations.\n\n - A proactive approach to embracing AI tools to scale processes and deliver actionable insights.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $225,300.00 - $291,500.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $203,200.00 - $262,900.00.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $191,300.00 - $247,500.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"f2f3f334-2353-4bc7-8e9b-058e84c398a1","title":"Senior Engineering Manager, Pro Feedback and Targeting","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-07-28T17:50:05.060+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/f2f3f334-2353-4bc7-8e9b-058e84c398a1","applyUrl":"https://jobs.ashbyhq.com/thumbtack/f2f3f334-2353-4bc7-8e9b-058e84c398a1/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
At Thumbtack, the Pro Feedback and Targeting team is focused on 0->1 work that reinvents the way pro is matched with jobs. This involves moving away from a rigid and static set of questions to understand pro preferences, which often limits innovation and product changes. Our goal is to revamp this to a new, more flexible experience by building systems that leverage AI/LLMs to gain a deeper understanding of the types of jobs pros want and can do. This new system will learn and improve as pros use it, rather than remaining static, ultimately helping pros secure more and better jobs.
We've built conviction through research, experiments, and market-based tests that doing this successfully would be a big unlock for Thumbtack. We are starting to pilot this with a small group of pros. Joining this team now means you are joining an area that already has high conviction and momentum behind, but still has plenty of opportunity to be involved in driving the strategy and making large product changes. Successfully achieving this will not only strengthen Thumbtack's partnership with our pros but also unlock greater impact on the marketplace side and enhance the overall customer experience.
The primary challenge for an Engineering Manager (EM) within the New Hiring Experience org that the Pro Feedback and Targeting team is part of is to help homeowners across the U.S. search for and hire the most relevant home service professionals—and ultimately get their jobs done. We address this by tackling complex problems at the intersection of engineering, data science, and applied science.
We help homeowners start more projects on Thumbtack by enabling them to express their needs in everyday, conversational language through our search bar. This involves solving underlying challenges around query comprehension and problem scoping. As customers define their project, we help them share their preferences and availability to better match them with the most relevant professionals. We then support them in comparing and selecting the right pros for their job.
We are seeking an Engineering Manager for one of the cross-functional product teams (pods) within the larger New Hiring Experience org. You will partner with the Product Manager to help define technical & product strategy that include your team’s goals, and will be responsible for driving execution. You will also be responsible for coaching and managing engineers (backend, front end, iOS, Android) on a full-stack product team.
Given that the Pro Feedback and Targeting team is part of the New Hiring Experience org that is doing the 0->1 work to revamp Thumbtack’s core hiring journey, this is a high impact, high visibility role within the company. To be successful in this role, you will need to effectively collaborate with cross functional counterparts (product, design, applied science, data science etc.) across the company.
Define and evolve the technical vision and strategy for your team in partnership with Product, Design, and Applied Science.
Collaborate effectively with teams across the company (e.g., Trust & Safety, Monetization) to drive cross-functional initiatives and resolve dependencies.
Drive execution against team goals and OKRs while guiding the team through complex technical tradeoffs and delivering high-quality outcomes.
Hire, coach, and manage full-stack engineers at all levels, including Staff+ engineers, while developing future technical leaders through regular feedback, performance management, and career development.
Build and evolve a high-performing culture of excellence, accountability, and continuous learning on the team.
Be accountable for maintaining, scaling, and operating the infrastructure owned by your team.
Work closely with other engineering leaders to evolve Thumbtack's engineering culture, strengthen organizational effectiveness, and improve engineering practices in a high-paced growth environment.
2+ years of experience in an engineering management role.
5+ years of experience building software at scale.
Experience partnering with Product, Design, Applied Science, and Data Science to define product and technical strategy.
Strong technical judgment with experience guiding teams through complex architectural and product tradeoffs.
Experience leading senior engineers, building high-performing teams, and coaching engineers through growth, performance, and career development.
Strong cross-functional communication and collaboration skills with experience influencing across organizations.
Experience using experimentation, A/B testing, market-based testing, qualitative research, and metrics to inform product and engineering decisions.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $265,200.00 - $343,200.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $238,900.00 - $309,100.00.
For candidates living in all other US locations, the expected salary range for this role is currently $225,300.00 - $291,500.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE PRO FEEDBACK AND TARGETING TEAM\n\nAt Thumbtack, the Pro Feedback and Targeting team is focused on 0->1 work that reinvents the way pro is matched with jobs. This involves moving away from a rigid and static set of questions to understand pro preferences, which often limits innovation and product changes. Our goal is to revamp this to a new, more flexible experience by building systems that leverage AI/LLMs to gain a deeper understanding of the types of jobs pros want and can do. This new system will learn and improve as pros use it, rather than remaining static, ultimately helping pros secure more and better jobs.\n\nWe've built conviction through research, experiments, and market-based tests that doing this successfully would be a big unlock for Thumbtack. We are starting to pilot this with a small group of pros. Joining this team now means you are joining an area that already has high conviction and momentum behind, but still has plenty of opportunity to be involved in driving the strategy and making large product changes. Successfully achieving this will not only strengthen Thumbtack's partnership with our pros but also unlock greater impact on the marketplace side and enhance the overall customer experience.\n\n\n\n\nTHE CHALLENGE\n\nThe primary challenge for an Engineering Manager (EM) within the New Hiring Experience org that the Pro Feedback and Targeting team is part of is to help homeowners across the U.S. search for and hire the most relevant home service professionals—and ultimately get their jobs done. We address this by tackling complex problems at the intersection of engineering, data science, and applied science.\n\nWe help homeowners start more projects on Thumbtack by enabling them to express their needs in everyday, conversational language through our search bar. This involves solving underlying challenges around query comprehension and problem scoping. As customers define their project, we help them share their preferences and availability to better match them with the most relevant professionals. We then support them in comparing and selecting the right pros for their job.\n\n\n\n\nABOUT THE ROLE\n\nWe are seeking an Engineering Manager for one of the cross-functional product teams (pods) within the larger New Hiring Experience org. You will partner with the Product Manager to help define technical & product strategy that include your team’s goals, and will be responsible for driving execution. You will also be responsible for coaching and managing engineers (backend, front end, iOS, Android) on a full-stack product team.\n\nGiven that the Pro Feedback and Targeting team is part of the New Hiring Experience org that is doing the 0->1 work to revamp Thumbtack’s core hiring journey, this is a high impact, high visibility role within the company. To be successful in this role, you will need to effectively collaborate with cross functional counterparts (product, design, applied science, data science etc.) across the company.\n\n\n\n\nWHAT YOU’LL DO\n\n - Define and evolve the technical vision and strategy for your team in partnership with Product, Design, and Applied Science.\n\n - Collaborate effectively with teams across the company (e.g., Trust & Safety, Monetization) to drive cross-functional initiatives and resolve dependencies.\n\n - Drive execution against team goals and OKRs while guiding the team through complex technical tradeoffs and delivering high-quality outcomes.\n\n - Hire, coach, and manage full-stack engineers at all levels, including Staff+ engineers, while developing future technical leaders through regular feedback, performance management, and career development.\n\n - Build and evolve a high-performing culture of excellence, accountability, and continuous learning on the team.\n\n - Be accountable for maintaining, scaling, and operating the infrastructure owned by your team.\n\n - Work closely with other engineering leaders to evolve Thumbtack's engineering culture, strengthen organizational effectiveness, and improve engineering practices in a high-paced growth environment.\n\n\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 2+ years of experience in an engineering management role.\n\n - 5+ years of experience building software at scale.\n\n - Experience partnering with Product, Design, Applied Science, and Data Science to define product and technical strategy.\n\n - Strong technical judgment with experience guiding teams through complex architectural and product tradeoffs.\n\n - Experience leading senior engineers, building high-performing teams, and coaching engineers through growth, performance, and career development.\n\n - Strong cross-functional communication and collaboration skills with experience influencing across organizations.\n\n - Experience using experimentation, A/B testing, market-based testing, qualitative research, and metrics to inform product and engineering decisions.\n\n\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $265,200.00 - $343,200.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $238,900.00 - $309,100.00.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $225,300.00 - $291,500.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"d5afd3e9-77a1-4e0d-9757-8be3a5cb31fb","title":"Senior Engineering Manager, Pro Feedback and Targeting","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-07-28T17:50:07.181+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/d5afd3e9-77a1-4e0d-9757-8be3a5cb31fb","applyUrl":"https://jobs.ashbyhq.com/thumbtack/d5afd3e9-77a1-4e0d-9757-8be3a5cb31fb/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
At Thumbtack, the Pro Feedback and Targeting team is focused on 0->1 work that reinvents the way pro is matched with jobs. This involves moving away from a rigid and static set of questions to understand pro preferences, which often limits innovation and product changes. Our goal is to revamp this to a new, more flexible experience by building systems that leverage AI/LLMs to gain a deeper understanding of the types of jobs pros want and can do. This new system will learn and improve as pros use it, rather than remaining static, ultimately helping pros secure more and better jobs.
We've built conviction through research, experiments, and market-based tests that doing this successfully would be a big unlock for Thumbtack. We are starting to pilot this with a small group of pros. Joining this team now means you are joining an area that already has high conviction and momentum behind, but still has plenty of opportunity to be involved in driving the strategy and making large product changes. Successfully achieving this will not only strengthen Thumbtack's partnership with our pros but also unlock greater impact on the marketplace side and enhance the overall customer experience.
The primary challenge for an Engineering Manager (EM) within the New Hiring Experience org that the Pro Feedback and Targeting team is part of is to help homeowners across the U.S. search for and hire the most relevant home service professionals—and ultimately get their jobs done. We address this by tackling complex problems at the intersection of engineering, data science, and applied science.
We help homeowners start more projects on Thumbtack by enabling them to express their needs in everyday, conversational language through our search bar. This involves solving underlying challenges around query comprehension and problem scoping. As customers define their project, we help them share their preferences and availability to better match them with the most relevant professionals. We then support them in comparing and selecting the right pros for their job.
We are seeking an Engineering Manager for one of the cross-functional product teams (pods) within the larger New Hiring Experience org. You will partner with the Product Manager to help define technical & product strategy that include your team’s goals, and will be responsible for driving execution. You will also be responsible for coaching and managing engineers (backend, front end, iOS, Android) on a full-stack product team.
Given that the Pro Feedback and Targeting team is part of the New Hiring Experience org that is doing the 0->1 work to revamp Thumbtack’s core hiring journey, this is a high impact, high visibility role within the company. To be successful in this role, you will need to effectively collaborate with cross functional counterparts (product, design, applied science, data science etc.) across the company.
Define and evolve the technical vision and strategy for your team in partnership with Product, Design, and Applied Science.
Collaborate effectively with teams across the company (e.g., Trust & Safety, Monetization) to drive cross-functional initiatives and resolve dependencies.
Drive execution against team goals and OKRs while guiding the team through complex technical tradeoffs and delivering high-quality outcomes.
Hire, coach, and manage full-stack engineers at all levels, including Staff+ engineers, while developing future technical leaders through regular feedback, performance management, and career development.
Build and evolve a high-performing culture of excellence, accountability, and continuous learning on the team.
Be accountable for maintaining, scaling, and operating the infrastructure owned by your team.
Work closely with other engineering leaders to evolve Thumbtack's engineering culture, strengthen organizational effectiveness, and improve engineering practices in a high-paced growth environment.
2+ years of experience in an engineering management role.
5+ years of experience building software at scale.
Experience partnering with Product, Design, Applied Science, and Data Science to define product and technical strategy.
Strong technical judgment with experience guiding teams through complex architectural and product tradeoffs.
Experience leading senior engineers, building high-performing teams, and coaching engineers through growth, performance, and career development.
Strong cross-functional communication and collaboration skills with experience influencing across organizations.
Experience using experimentation, A/B testing, market-based testing, qualitative research, and metrics to inform product and engineering decisions.
For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $231,200.00 - $299,200.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE PRO FEEDBACK AND TARGETING TEAM\n\nAt Thumbtack, the Pro Feedback and Targeting team is focused on 0->1 work that reinvents the way pro is matched with jobs. This involves moving away from a rigid and static set of questions to understand pro preferences, which often limits innovation and product changes. Our goal is to revamp this to a new, more flexible experience by building systems that leverage AI/LLMs to gain a deeper understanding of the types of jobs pros want and can do. This new system will learn and improve as pros use it, rather than remaining static, ultimately helping pros secure more and better jobs.\n\nWe've built conviction through research, experiments, and market-based tests that doing this successfully would be a big unlock for Thumbtack. We are starting to pilot this with a small group of pros. Joining this team now means you are joining an area that already has high conviction and momentum behind, but still has plenty of opportunity to be involved in driving the strategy and making large product changes. Successfully achieving this will not only strengthen Thumbtack's partnership with our pros but also unlock greater impact on the marketplace side and enhance the overall customer experience.\n\n\n\n\nTHE CHALLENGE\n\nThe primary challenge for an Engineering Manager (EM) within the New Hiring Experience org that the Pro Feedback and Targeting team is part of is to help homeowners across the U.S. search for and hire the most relevant home service professionals—and ultimately get their jobs done. We address this by tackling complex problems at the intersection of engineering, data science, and applied science.\n\nWe help homeowners start more projects on Thumbtack by enabling them to express their needs in everyday, conversational language through our search bar. This involves solving underlying challenges around query comprehension and problem scoping. As customers define their project, we help them share their preferences and availability to better match them with the most relevant professionals. We then support them in comparing and selecting the right pros for their job.\n\n\n\n\nABOUT THE ROLE\n\nWe are seeking an Engineering Manager for one of the cross-functional product teams (pods) within the larger New Hiring Experience org. You will partner with the Product Manager to help define technical & product strategy that include your team’s goals, and will be responsible for driving execution. You will also be responsible for coaching and managing engineers (backend, front end, iOS, Android) on a full-stack product team.\n\nGiven that the Pro Feedback and Targeting team is part of the New Hiring Experience org that is doing the 0->1 work to revamp Thumbtack’s core hiring journey, this is a high impact, high visibility role within the company. To be successful in this role, you will need to effectively collaborate with cross functional counterparts (product, design, applied science, data science etc.) across the company.\n\n\n\n\nWHAT YOU’LL DO\n\n - Define and evolve the technical vision and strategy for your team in partnership with Product, Design, and Applied Science.\n\n - Collaborate effectively with teams across the company (e.g., Trust & Safety, Monetization) to drive cross-functional initiatives and resolve dependencies.\n\n - Drive execution against team goals and OKRs while guiding the team through complex technical tradeoffs and delivering high-quality outcomes.\n\n - Hire, coach, and manage full-stack engineers at all levels, including Staff+ engineers, while developing future technical leaders through regular feedback, performance management, and career development.\n\n - Build and evolve a high-performing culture of excellence, accountability, and continuous learning on the team.\n\n - Be accountable for maintaining, scaling, and operating the infrastructure owned by your team.\n\n - Work closely with other engineering leaders to evolve Thumbtack's engineering culture, strengthen organizational effectiveness, and improve engineering practices in a high-paced growth environment.\n\n\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 2+ years of experience in an engineering management role.\n\n - 5+ years of experience building software at scale.\n\n - Experience partnering with Product, Design, Applied Science, and Data Science to define product and technical strategy.\n\n - Strong technical judgment with experience guiding teams through complex architectural and product tradeoffs.\n\n - Experience leading senior engineers, building high-performing teams, and coaching engineers through growth, performance, and career development.\n\n - Strong cross-functional communication and collaboration skills with experience influencing across organizations.\n\n - Experience using experimentation, A/B testing, market-based testing, qualitative research, and metrics to inform product and engineering decisions.\n\n\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $231,200.00 - $299,200.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"73f01c2f-103a-4627-928b-4dedcc2a3013","title":"Application Security Engineer II","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-10-07T22:18:41.479+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/73f01c2f-103a-4627-928b-4dedcc2a3013","applyUrl":"https://jobs.ashbyhq.com/thumbtack/73f01c2f-103a-4627-928b-4dedcc2a3013/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Security Engineering team at Thumbtack is focused on enabling innovation at scale by making the secure path the easiest path. We believe strong security is not a blocker to velocity, but a force multiplier when it is designed into systems, platforms, and developer workflows from the start.
We partner closely with Product, Engineering, Platform, and Data teams to shape system design, guide architectural decisions, and evolve Thumbtack’s security posture as the company scales. Through collaboration, automation, and thoughtful tradeoffs, we help ensure Thumbtack can ship fast, innovate boldly, and maintain customer trust.
As Thumbtack scales and increasingly incorporates AI-powered features into our products and internal systems, security must evolve without slowing innovation. The number of services, deployment patterns, and data flows continues to grow, and traditional approaches that rely heavily on manual reviews or after-the-fact controls do not scale to meet this need.
Instead, the challenge is to design security into the system itself. This means building secure defaults, paved paths, and reusable building blocks that product and engineering teams can adopt with minimal friction. By embedding security directly into architectures, tooling, and infrastructure, we reduce cognitive load on engineers and enable teams to move quickly and confidently while meaningfully lowering risk.
Own and deliver application security work within defined projects or domains. Contribute to cross-functional security initiatives, executing clearly scoped pieces of larger efforts.
Identify, prioritize, and help remediate application security risks in partnership with engineering teams.
Apply secure-by-default patterns and approved architectures when designing or reviewing systems.
Partner with product and engineering teams to assess risk and recommend practical, risk-informed security improvements. Participate in application security design reviews and threat modeling for new and existing systems.
Write code, reviews, and documentation to address vulnerabilities and reduce recurring classes of issues.
Participate in security incident response and contribute to post-incident analysis and remediation.
4+ years of experience in software engineering and/or application security.
Practical experience with application security techniques such as threat modeling, secure design patterns, authentication and authorization, secrets management, and vulnerability remediation. Strong understanding of secure coding practices and common application security risks (e.g., OWASP Top 10).
Ability to assess security risks and break down complex problems, reason about tradeoffs, make sound recommendations, and deliver practical, impactful solutions with guidance when needed.
Strong sense of ownership over assigned work, with the ability to execute independently and follow through.
Clear written and verbal communication skills, including the ability to explain security issues to engineers with varying levels of security expertise.
A growth mindset and interest in learning from more senior engineers and expanding depth in both application and cloud infrastructure security over time.
For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $118,200.00 - $152,900.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE CYBERSECURITY TEAM\n\nThe Security Engineering team at Thumbtack is focused on enabling innovation at scale by making the secure path the easiest path. We believe strong security is not a blocker to velocity, but a force multiplier when it is designed into systems, platforms, and developer workflows from the start.\n\nWe partner closely with Product, Engineering, Platform, and Data teams to shape system design, guide architectural decisions, and evolve Thumbtack’s security posture as the company scales. Through collaboration, automation, and thoughtful tradeoffs, we help ensure Thumbtack can ship fast, innovate boldly, and maintain customer trust.\n\n\n\n\nTHE CHALLENGE\n\nAs Thumbtack scales and increasingly incorporates AI-powered features into our products and internal systems, security must evolve without slowing innovation. The number of services, deployment patterns, and data flows continues to grow, and traditional approaches that rely heavily on manual reviews or after-the-fact controls do not scale to meet this need.\n\nInstead, the challenge is to design security into the system itself. This means building secure defaults, paved paths, and reusable building blocks that product and engineering teams can adopt with minimal friction. By embedding security directly into architectures, tooling, and infrastructure, we reduce cognitive load on engineers and enable teams to move quickly and confidently while meaningfully lowering risk.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own and deliver application security work within defined projects or domains. Contribute to cross-functional security initiatives, executing clearly scoped pieces of larger efforts.\n\n - Identify, prioritize, and help remediate application security risks in partnership with engineering teams.\n\n - Apply secure-by-default patterns and approved architectures when designing or reviewing systems.\n\n - Partner with product and engineering teams to assess risk and recommend practical, risk-informed security improvements. Participate in application security design reviews and threat modeling for new and existing systems.\n\n - Write code, reviews, and documentation to address vulnerabilities and reduce recurring classes of issues.\n\n - Participate in security incident response and contribute to post-incident analysis and remediation.\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 4+ years of experience in software engineering and/or application security.\n\n - Practical experience with application security techniques such as threat modeling, secure design patterns, authentication and authorization, secrets management, and vulnerability remediation. Strong understanding of secure coding practices and common application security risks (e.g., OWASP Top 10).\n\n - Ability to assess security risks and break down complex problems, reason about tradeoffs, make sound recommendations, and deliver practical, impactful solutions with guidance when needed.\n\n - Strong sense of ownership over assigned work, with the ability to execute independently and follow through.\n\n - Clear written and verbal communication skills, including the ability to explain security issues to engineers with varying levels of security expertise.\n\n - A growth mindset and interest in learning from more senior engineers and expanding depth in both application and cloud infrastructure security over time.\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $118,200.00 - $152,900.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"114e85c7-83e4-42c2-aa3f-242560adf9a2","title":"Sr. Finance Mgr, Partnerships and Special Projects","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-08-14T21:34:28.655+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/114e85c7-83e4-42c2-aa3f-242560adf9a2","applyUrl":"https://jobs.ashbyhq.com/thumbtack/114e85c7-83e4-42c2-aa3f-242560adf9a2/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Thumbtack Finance team’s mission is to be a strategic finance partner to the business — enabling better decisions supported by data, building a world-class finance function, and doing it all with integrity. We work closely with every part of the organization to connect financial insight to business outcomes and help Thumbtack grow responsibly. Our team values clear thinking, sound analysis, and a genuine partnership with the leaders we support.
As the Senior Manager, Partnerships and Special Projects Business Finance, you’ll help define how we grow our business through our network of partners, build frameworks that enable us to scale efficiently, and influence strategic decision-making.
This role will build the financial framework that powers one of our biggest growth levers. You’ll partner with Product, Marketing, Operations, Sales, and Finance leaders to evaluate where we should invest, how to scale partnerships profitably, and where opportunities exist to expand into new verticals. Approximately 25% of the role will focus on special projects designed to build scalable frameworks that help keep both sides of the marketplace in equilibrium and guide investment decisions accordingly.
This is a strategic finance role for someone who can move beyond reporting and forecasting into business architecture, deal economics, decision support, and investment strategy. The ideal candidate is highly analytical, commercially minded, and comfortable bringing structure to ambiguous marketplace problems.
Own and evolve the company’s partnership financial framework, helping teams develop sustainable financial strategies and evaluate valuation, payback periods, scenario analysis, and revenue-share structures
Establish reporting infrastructure and KPI dashboards to monitor the ongoing ROI of partnerships, hold cross-functional partners accountable to financial commitments, and identify actions to improve performance when results are off track
Develop business cases for major partner investments, pricing levers, supply acquisition, demand generation, and operational capacity
Support annual planning, quarterly business reviews, and resource allocation by connecting partnership strategy and execution to the company’s financial goals
Build executive-ready narratives that clearly explain marketplace performance, investment tradeoffs, risks, opportunities, and recommended actions
Partner with Analytics and Data Science to build dashboards and decision tools that give business leaders visibility into partnership health and investment performance
Lead special projects focused on developing scalable financial frameworks that inform marketplace investment decisions and help maintain healthy supply-and-demand dynamics
6+ years of experience in strategic finance, FP&A, marketplace strategy, business operations, corporate strategy, consulting, analytics, or a related function
Strong financial modeling skills, including experience with driver-based models, cohort models, unit economics, LTV/CAC, contribution margin, ROI analysis, scenario planning, and long-range planning
Strong understanding of marketplace dynamics, including supply-and-demand balance, liquidity, matching, utilization, pricing, incentives, retention, and monetization
Ability to translate complex analysis into clear, actionable recommendations for senior executives and cross-functional partners
Excellent verbal and written communication skills, including the ability to build concise executive narratives and influence stakeholders across Finance, Product, Marketing, Sales, and Operations
SQL, BI, AI fluency, or data visualization experience preferred but not required, depending on the analytics support model
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $191,300.00 - $247,500.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $172,600.00 - $223,300.00.
For candidates living in all other US locations, the expected salary range for this role is currently $162,400.00 - $210,100.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE FINANCE TEAM\n\nThe Thumbtack Finance team’s mission is to be a strategic finance partner to the business — enabling better decisions supported by data, building a world-class finance function, and doing it all with integrity. We work closely with every part of the organization to connect financial insight to business outcomes and help Thumbtack grow responsibly. Our team values clear thinking, sound analysis, and a genuine partnership with the leaders we support.\n\n \n\n\nABOUT THE ROLE\n\nAs the Senior Manager, Partnerships and Special Projects Business Finance, you’ll help define how we grow our business through our network of partners, build frameworks that enable us to scale efficiently, and influence strategic decision-making.\n\nThis role will build the financial framework that powers one of our biggest growth levers. You’ll partner with Product, Marketing, Operations, Sales, and Finance leaders to evaluate where we should invest, how to scale partnerships profitably, and where opportunities exist to expand into new verticals. Approximately 25% of the role will focus on special projects designed to build scalable frameworks that help keep both sides of the marketplace in equilibrium and guide investment decisions accordingly.\n\nThis is a strategic finance role for someone who can move beyond reporting and forecasting into business architecture, deal economics, decision support, and investment strategy. The ideal candidate is highly analytical, commercially minded, and comfortable bringing structure to ambiguous marketplace problems.\n\n\n\nWHAT YOU’LL DO\n\n - Own and evolve the company’s partnership financial framework, helping teams develop sustainable financial strategies and evaluate valuation, payback periods, scenario analysis, and revenue-share structures\n\n - Establish reporting infrastructure and KPI dashboards to monitor the ongoing ROI of partnerships, hold cross-functional partners accountable to financial commitments, and identify actions to improve performance when results are off track\n\n - Develop business cases for major partner investments, pricing levers, supply acquisition, demand generation, and operational capacity\n\n - Support annual planning, quarterly business reviews, and resource allocation by connecting partnership strategy and execution to the company’s financial goals\n\n - Build executive-ready narratives that clearly explain marketplace performance, investment tradeoffs, risks, opportunities, and recommended actions\n\n - Partner with Analytics and Data Science to build dashboards and decision tools that give business leaders visibility into partnership health and investment performance\n\n - Lead special projects focused on developing scalable financial frameworks that inform marketplace investment decisions and help maintain healthy supply-and-demand dynamics\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 6+ years of experience in strategic finance, FP&A, marketplace strategy, business operations, corporate strategy, consulting, analytics, or a related function\n\n - Strong financial modeling skills, including experience with driver-based models, cohort models, unit economics, LTV/CAC, contribution margin, ROI analysis, scenario planning, and long-range planning\n\n - Strong understanding of marketplace dynamics, including supply-and-demand balance, liquidity, matching, utilization, pricing, incentives, retention, and monetization\n\n - Ability to translate complex analysis into clear, actionable recommendations for senior executives and cross-functional partners\n\n - Excellent verbal and written communication skills, including the ability to build concise executive narratives and influence stakeholders across Finance, Product, Marketing, Sales, and Operations\n\n - SQL, BI, AI fluency, or data visualization experience preferred but not required, depending on the analytics support model\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $191,300.00 - $247,500.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $172,600.00 - $223,300.00.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $162,400.00 - $210,100.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"6c846bc0-d08a-4aba-9cc1-3100a8e398dd","title":"Senior Brand Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-08-28T22:16:57.550+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/6c846bc0-d08a-4aba-9cc1-3100a8e398dd","applyUrl":"https://jobs.ashbyhq.com/thumbtack/6c846bc0-d08a-4aba-9cc1-3100a8e398dd/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We act as the architects of the Thumbtack brand - claiming a distinct position in the market, defining a brand promise that delivers on that position, and partnering with skilled experts across the company to bring it to life. Our work spans brand insights, brand strategy, content strategy, and integrated marketing. We set the roadmap for the brand and extend our influence beyond Marketing & Communications into all parts of the organization to make sure every touchpoint strengthens the brand.
As the Senior Brand Manager focused on our pro audience, you’ll help define how we position the company, what we promise pros, and how that promise comes to life across every touchpoint. Reporting directly to the Director of Brand Strategy, you’ll set vision for major brand workstreams while shaping how the team and the company think about the pro side of our brand.
Lead foundational workstreams to help roll out our new brand playbook, including defining pro positioning and content strategy, educating and training partner teams, and more — and refresh these artifacts as the market shifts and new learnings emerge.
Identify high-leverage opportunities for the brand to drive growth on the pro side of our business, then translate them into clear creative briefs and strategic direction for internal and external creative partners.
Own pro brand insights work that informs strategy — including audience deep dives, creative experimentation, competitive analysis, and brand health tracking — and turn findings into clear, actionable recommendations.
Partner with channel owners across Marketing and Communications to translate pro brand strategy into an integrated content strategy and creative calendar that meets business and brand goals.
Extend the brand’s influence beyond Marketing and Communications by building relationships with cross-functional partners in the product, service and sales organizations; create proactive moments to communicate brand vision and align company priorities to it.
Lead brand support for AI-driven content, building prompts, skills, brand review systems, and other infrastructure that allows the brand to scale as content creation becomes more decentralized.
Orchestrate brand strategy and creative work for tentpole moments, including campaign launches, product launches, and major events like our annual Pro Summit.
Serve as a senior voice on the Brand Strategy team — setting standards, shaping how we work, and driving alignment with leadership and cross-functional stakeholders.
6-8+ years of brand marketing experience, with a strong focus on brand strategy, positioning, and messaging; experience marketing to SMBs is a plus
Experience defining and implementing brand strategy - including brand promises, positioning frameworks, playbooks, and messaging architecture
Experience setting brand vision and roadmap, not just managing executions - comfortable operating upstream of campaigns and influencing how the broader org thinks about brand
Experience designing and managing brand health measurement programs (brand tracking, awareness, perception, brand lift) and translating findings into clear strategic action
Strong creative judgment, including experience writing compelling creative briefs, providing strategic guidance to creative agencies and in-house studios, and partnering with creative teams to develop standout work
Experience designing and running creative experimentation programs that improve campaign performance and feed back into brand strategy
Analytical rigor — comfortable planning and executing research with the help of internal or external research partners. Adept at synthesizing quantitative and qualitative data into insights, recommendations, and business cases
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $147,100 - $190,300.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $132,600 - $171,600.
For candidates living in all other US locations, the expected salary range for this role is currently $125,000 - $161,700.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE BRAND STRATEGY TEAM\n\nWe act as the architects of the Thumbtack brand - claiming a distinct position in the market, defining a brand promise that delivers on that position, and partnering with skilled experts across the company to bring it to life. Our work spans brand insights, brand strategy, content strategy, and integrated marketing. We set the roadmap for the brand and extend our influence beyond Marketing & Communications into all parts of the organization to make sure every touchpoint strengthens the brand.\n\n \n\n\nABOUT THE ROLE\n\nAs the Senior Brand Manager focused on our pro audience, you’ll help define how we position the company, what we promise pros, and how that promise comes to life across every touchpoint. Reporting directly to the Director of Brand Strategy, you’ll set vision for major brand workstreams while shaping how the team and the company think about the pro side of our brand.\n\n \n\n\nWHAT YOU’LL DO\n\n - Lead foundational workstreams to help roll out our new brand playbook, including defining pro positioning and content strategy, educating and training partner teams, and more — and refresh these artifacts as the market shifts and new learnings emerge.\n\n - Identify high-leverage opportunities for the brand to drive growth on the pro side of our business, then translate them into clear creative briefs and strategic direction for internal and external creative partners.\n\n - Own pro brand insights work that informs strategy — including audience deep dives, creative experimentation, competitive analysis, and brand health tracking — and turn findings into clear, actionable recommendations.\n\n - Partner with channel owners across Marketing and Communications to translate pro brand strategy into an integrated content strategy and creative calendar that meets business and brand goals.\n\n - Extend the brand’s influence beyond Marketing and Communications by building relationships with cross-functional partners in the product, service and sales organizations; create proactive moments to communicate brand vision and align company priorities to it.\n\n - Lead brand support for AI-driven content, building prompts, skills, brand review systems, and other infrastructure that allows the brand to scale as content creation becomes more decentralized.\n\n - Orchestrate brand strategy and creative work for tentpole moments, including campaign launches, product launches, and major events like our annual Pro Summit.\n\n - Serve as a senior voice on the Brand Strategy team — setting standards, shaping how we work, and driving alignment with leadership and cross-functional stakeholders.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 6-8+ years of brand marketing experience, with a strong focus on brand strategy, positioning, and messaging; experience marketing to SMBs is a plus\n\n - Experience defining and implementing brand strategy - including brand promises, positioning frameworks, playbooks, and messaging architecture\n\n - Experience setting brand vision and roadmap, not just managing executions - comfortable operating upstream of campaigns and influencing how the broader org thinks about brand\n\n - Experience designing and managing brand health measurement programs (brand tracking, awareness, perception, brand lift) and translating findings into clear strategic action\n\n - Strong creative judgment, including experience writing compelling creative briefs, providing strategic guidance to creative agencies and in-house studios, and partnering with creative teams to develop standout work\n\n - Experience designing and running creative experimentation programs that improve campaign performance and feed back into brand strategy\n\n - Analytical rigor — comfortable planning and executing research with the help of internal or external research partners. Adept at synthesizing quantitative and qualitative data into insights, recommendations, and business cases\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $147,100 - $190,300.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $132,600 - $171,600.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $125,000 - $161,700.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"6f36232c-f98f-4590-8f82-99319d1c7037","title":"Senior Brand Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-08-28T22:17:03.952+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/6f36232c-f98f-4590-8f82-99319d1c7037","applyUrl":"https://jobs.ashbyhq.com/thumbtack/6f36232c-f98f-4590-8f82-99319d1c7037/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We act as the architects of the Thumbtack brand - claiming a distinct position in the market, defining a brand promise that delivers on that position, and partnering with skilled experts across the company to bring it to life. Our work spans brand insights, brand strategy, content strategy, and integrated marketing. We set the roadmap for the brand and extend our influence beyond Marketing & Communications into all parts of the organization to make sure every touchpoint strengthens the brand.
As the Senior Brand Manager focused on our pro audience, you’ll help define how we position the company, what we promise pros, and how that promise comes to life across every touchpoint. Reporting directly to the Director of Brand Strategy, you’ll set vision for major brand workstreams while shaping how the team and the company think about the pro side of our brand.
Lead foundational workstreams to help roll out our new brand playbook, including defining pro positioning and content strategy, educating and training partner teams, and more — and refresh these artifacts as the market shifts and new learnings emerge.
Identify high-leverage opportunities for the brand to drive growth on the pro side of our business, then translate them into clear creative briefs and strategic direction for internal and external creative partners.
Own pro brand insights work that informs strategy — including audience deep dives, creative experimentation, competitive analysis, and brand health tracking — and turn findings into clear, actionable recommendations.
Partner with channel owners across Marketing and Communications to translate pro brand strategy into an integrated content strategy and creative calendar that meets business and brand goals.
Extend the brand’s influence beyond Marketing and Communications by building relationships with cross-functional partners in the product, service and sales organizations; create proactive moments to communicate brand vision and align company priorities to it.
Lead brand support for AI-driven content, building prompts, skills, brand review systems, and other infrastructure that allows the brand to scale as content creation becomes more decentralized.
Orchestrate brand strategy and creative work for tentpole moments, including campaign launches, product launches, and major events like our annual Pro Summit.
Serve as a senior voice on the Brand Strategy team — setting standards, shaping how we work, and driving alignment with leadership and cross-functional stakeholders.
6-8+ years of brand marketing experience, with a strong focus on brand strategy, positioning, and messaging; experience marketing to SMBs is a plus
Experience defining and implementing brand strategy - including brand promises, positioning frameworks, playbooks, and messaging architecture
Experience setting brand vision and roadmap, not just managing executions - comfortable operating upstream of campaigns and influencing how the broader org thinks about brand
Experience designing and managing brand health measurement programs (brand tracking, awareness, perception, brand lift) and translating findings into clear strategic action
Strong creative judgment, including experience writing compelling creative briefs, providing strategic guidance to creative agencies and in-house studios, and partnering with creative teams to develop standout work
Experience designing and running creative experimentation programs that improve campaign performance and feed back into brand strategy
Analytical rigor — comfortable planning and executing research with the help of internal or external research partners. Adept at synthesizing quantitative and qualitative data into insights, recommendations, and business cases
For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $117,300 - $151,800.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE BRAND STRATEGY TEAM\n\nWe act as the architects of the Thumbtack brand - claiming a distinct position in the market, defining a brand promise that delivers on that position, and partnering with skilled experts across the company to bring it to life. Our work spans brand insights, brand strategy, content strategy, and integrated marketing. We set the roadmap for the brand and extend our influence beyond Marketing & Communications into all parts of the organization to make sure every touchpoint strengthens the brand.\n\n \n\n\nABOUT THE ROLE\n\nAs the Senior Brand Manager focused on our pro audience, you’ll help define how we position the company, what we promise pros, and how that promise comes to life across every touchpoint. Reporting directly to the Director of Brand Strategy, you’ll set vision for major brand workstreams while shaping how the team and the company think about the pro side of our brand.\n\n \n\n\nWHAT YOU’LL DO\n\n - Lead foundational workstreams to help roll out our new brand playbook, including defining pro positioning and content strategy, educating and training partner teams, and more — and refresh these artifacts as the market shifts and new learnings emerge.\n\n - Identify high-leverage opportunities for the brand to drive growth on the pro side of our business, then translate them into clear creative briefs and strategic direction for internal and external creative partners.\n\n - Own pro brand insights work that informs strategy — including audience deep dives, creative experimentation, competitive analysis, and brand health tracking — and turn findings into clear, actionable recommendations.\n\n - Partner with channel owners across Marketing and Communications to translate pro brand strategy into an integrated content strategy and creative calendar that meets business and brand goals.\n\n - Extend the brand’s influence beyond Marketing and Communications by building relationships with cross-functional partners in the product, service and sales organizations; create proactive moments to communicate brand vision and align company priorities to it.\n\n - Lead brand support for AI-driven content, building prompts, skills, brand review systems, and other infrastructure that allows the brand to scale as content creation becomes more decentralized.\n\n - Orchestrate brand strategy and creative work for tentpole moments, including campaign launches, product launches, and major events like our annual Pro Summit.\n\n - Serve as a senior voice on the Brand Strategy team — setting standards, shaping how we work, and driving alignment with leadership and cross-functional stakeholders.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 6-8+ years of brand marketing experience, with a strong focus on brand strategy, positioning, and messaging; experience marketing to SMBs is a plus\n\n - Experience defining and implementing brand strategy - including brand promises, positioning frameworks, playbooks, and messaging architecture\n\n - Experience setting brand vision and roadmap, not just managing executions - comfortable operating upstream of campaigns and influencing how the broader org thinks about brand\n\n - Experience designing and managing brand health measurement programs (brand tracking, awareness, perception, brand lift) and translating findings into clear strategic action\n\n - Strong creative judgment, including experience writing compelling creative briefs, providing strategic guidance to creative agencies and in-house studios, and partnering with creative teams to develop standout work\n\n - Experience designing and running creative experimentation programs that improve campaign performance and feed back into brand strategy\n\n - Analytical rigor — comfortable planning and executing research with the help of internal or external research partners. Adept at synthesizing quantitative and qualitative data into insights, recommendations, and business cases\n\n \n\n\nEXPECTED SALARY RANGES.\n\n - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $117,300 - $151,800.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"912c8bb9-b4f1-47a1-add0-588079437433","title":"Senior Automation & Process Specialist","department":"Commercial Operations","team":"Commercial Operations","employmentType":"FullTime","location":"Remote, Philippines","secondaryLocations":[],"publishedAt":"2026-09-24T01:57:54.022+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Manila","addressCountry":"Philippines","addressLocality":"Makati City"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/912c8bb9-b4f1-47a1-add0-588079437433","applyUrl":"https://jobs.ashbyhq.com/thumbtack/912c8bb9-b4f1-47a1-add0-588079437433/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We are a close-knit team of process, program management, customer experience, and workforce management professionals committed to delivering world class service through operational excellence and strategic enablement. We work closely with our frontline Service, Business Apps, QA, Enablement, and Analytics teams to identify friction points in customer and pro support journeys and redesign them using AI driven automation and improved processes. Our goal is to create service experiences that are efficient for our operations team and effective for our customers and pros.
As Sr. Automation & Process Specialist, you will play a key role in Thumbtack’s service experience transformation. You will take ownership of specific business challenges within the service journey and lead process redesign supported by targeted automation and AI applications. Your focus is on achieving outcomes such as faster resolution, more consistent quality, and smarter operations - not just configuring systems.
Identify and lead 0→1 initiatives that create entirely new processes or fundamentally reinvent existing ones, rather than making incremental improvements.
Design and execute future-state workflows that combine policy, process, and automation to deliver measurable business impact.
Own end-to-end delivery of automation initiatives, from discovery and design through implementation, testing, and launch.
Leverage AI tools and automation platforms (for example, conversational AI, agent assist, and self-service) to enhance service speed, consistency, and scalability.
Partner with QA, Analytics, Data Science, and frontline teams to gather insights and validate opportunities for major improvement.
Collaborate with Business Applications to ensure solution designs align with business goals and represent a true step forward in operational effectiveness.
Track key performance metrics to assess impact, document learnings, and build playbooks that enable continued innovation across teams.
5+ years of experience in service operations or continuous improvement, with a proven record of leading 0 to 1 initiatives. Experience in customer experience strategy is preferred.
Strong process thinking with the ability to simplify complex systems, reduce handoffs, and remove waste.
Experience with AI- or automation-enhanced service environments (e.g., bots, agent assist, self-service) and a vision for their transformative potential.
Skilled in leading discovery sessions, facilitating collaboration, and driving cross functional problem solving focused on breakthrough solutions.
Strong analytical and strategic skills to connect customer experience outcomes with operational and financial results.
Passion for building excellent, scalable systems that represent a paradigm shift, not just optimizing existing tools.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE SERVICE TEAM\n\nWe are a close-knit team of process, program management, customer experience, and workforce management professionals committed to delivering world class service through operational excellence and strategic enablement. We work closely with our frontline Service, Business Apps, QA, Enablement, and Analytics teams to identify friction points in customer and pro support journeys and redesign them using AI driven automation and improved processes. Our goal is to create service experiences that are efficient for our operations team and effective for our customers and pros. \n\n \n\n\nABOUT THE ROLE\n\nAs Sr. Automation & Process Specialist, you will play a key role in Thumbtack’s service experience transformation. You will take ownership of specific business challenges within the service journey and lead process redesign supported by targeted automation and AI applications. Your focus is on achieving outcomes such as faster resolution, more consistent quality, and smarter operations - not just configuring systems.\n\n \n\n\nWHAT YOU’LL DO\n\n - Identify and lead 0→1 initiatives that create entirely new processes or fundamentally reinvent existing ones, rather than making incremental improvements.\n\n - Design and execute future-state workflows that combine policy, process, and automation to deliver measurable business impact.\n\n - Own end-to-end delivery of automation initiatives, from discovery and design through implementation, testing, and launch.\n\n - Leverage AI tools and automation platforms (for example, conversational AI, agent assist, and self-service) to enhance service speed, consistency, and scalability.\n\n - Partner with QA, Analytics, Data Science, and frontline teams to gather insights and validate opportunities for major improvement.\n\n - Collaborate with Business Applications to ensure solution designs align with business goals and represent a true step forward in operational effectiveness.\n\n - Track key performance metrics to assess impact, document learnings, and build playbooks that enable continued innovation across teams.\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 5+ years of experience in service operations or continuous improvement, with a proven record of leading 0 to 1 initiatives. Experience in customer experience strategy is preferred.\n\n - Strong process thinking with the ability to simplify complex systems, reduce handoffs, and remove waste.\n\n - Experience with AI- or automation-enhanced service environments (e.g., bots, agent assist, self-service) and a vision for their transformative potential.\n\n - Skilled in leading discovery sessions, facilitating collaboration, and driving cross functional problem solving focused on breakthrough solutions.\n\n - Strong analytical and strategic skills to connect customer experience outcomes with operational and financial results.\n\n - Passion for building excellent, scalable systems that represent a paradigm shift, not just optimizing existing tools.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"5cca9a17-6ec3-4338-8c40-2caa07e0a21e","title":"Growth Marketing Manager, Paid Social","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-09-21T19:35:15.694+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/5cca9a17-6ec3-4338-8c40-2caa07e0a21e","applyUrl":"https://jobs.ashbyhq.com/thumbtack/5cca9a17-6ec3-4338-8c40-2caa07e0a21e/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We're a data-driven, highly collaborative team focused on driving sustainable customer growth across paid marketing channels. We combine performance rigor with creative experimentation to unlock meaningful contribution and deliver against Thumbtack's mission of helping homeowners and home professionals accomplish more.
We're looking for a strategic, hands-on Growth Marketing Manager to drive core business performance and scale Thumbtack's rapidly growing Paid Social program across channels like Meta, YouTube, TikTok, Pinterest, and Reddit.
You're a builder at heart: someone who owns their numbers, pushes ideas outside the current playbook, and has taken a channel or audience from 0 to 1 and made it stick, while collaborating with Creative, Analytics, Martech, and driving performance forward with AI and automation. If you love uncovering the next lever before anyone else sees it, this role is built for you.
Manage and efficiently scale Thumbtack's Consumer Paid Social campaigns across platforms like Meta, YouTube, TikTok, Pinterest, and Reddit, driving incremental customer growth and revenue
Identify and execute opportunities for channel expansion and unlocking new Social platforms to drive the next frontier of core customer growth
Drive our end-to-end emergent Pro (B2B) strategy and execution across Social channels
Own in-house campaign management and optimizations, including budget pacing, bid optimization, creative iteration, audience segmentation, and platform best practices
Build and implement Paid Social testing roadmaps with cross-functional partners, driving a continuous test-and-learn approach across audiences, creative, and platforms
Own tracking, QA, reporting, and measurement for Paid Social, partnering with internal and third-party tools to ensure confidence in results
Collaborate with Brand and Creative teams to develop and iterate thumb-stopping, performance-driven creative that also advances Thumbtack's brand narrative
Bachelor's/Master's in Marketing, Business, Statistics, Economics, or a related field preferred
6+ years of experience managing, scaling, and evolving paid social programs at $X-XX million monthly spend
Deep platform and technical expertise in social platforms, with a minimum of 2+ such as Meta, YouTube, TikTok, Pinterest, and Reddit
Proven track record of unlocking growth from new channels and tactics across creative, martech, and AI tooling
Strong analytical chops, with experience in Excel/Google Sheets (pivot tables, lookups) and hands-on comfort with incrementality, MMM, A/B testing, lift testing, and attribution frameworks
Confident communicator with proven experience collaborating with multiple cross-functional partners
Comfort in a fast-paced, high-stakes growth org, with a bias for action, experimentation, and results
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $123,300 - $159,500.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $111,400 - $144,100.
For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $104,600 - $135,300.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE GROWTH MARKETING TEAM\n\nWe're a data-driven, highly collaborative team focused on driving sustainable customer growth across paid marketing channels. We combine performance rigor with creative experimentation to unlock meaningful contribution and deliver against Thumbtack's mission of helping homeowners and home professionals accomplish more.\n\n \n\n\nABOUT THE ROLE\n\nWe're looking for a strategic, hands-on Growth Marketing Manager to drive core business performance and scale Thumbtack's rapidly growing Paid Social program across channels like Meta, YouTube, TikTok, Pinterest, and Reddit.\n\nYou're a builder at heart: someone who owns their numbers, pushes ideas outside the current playbook, and has taken a channel or audience from 0 to 1 and made it stick, while collaborating with Creative, Analytics, Martech, and driving performance forward with AI and automation. If you love uncovering the next lever before anyone else sees it, this role is built for you.\n\n \n\n\nWHAT YOU’LL DO\n\n - Manage and efficiently scale Thumbtack's Consumer Paid Social campaigns across platforms like Meta, YouTube, TikTok, Pinterest, and Reddit, driving incremental customer growth and revenue\n\n - Identify and execute opportunities for channel expansion and unlocking new Social platforms to drive the next frontier of core customer growth\n\n - Drive our end-to-end emergent Pro (B2B) strategy and execution across Social channels\n\n - Own in-house campaign management and optimizations, including budget pacing, bid optimization, creative iteration, audience segmentation, and platform best practices\n\n - Build and implement Paid Social testing roadmaps with cross-functional partners, driving a continuous test-and-learn approach across audiences, creative, and platforms\n\n - Own tracking, QA, reporting, and measurement for Paid Social, partnering with internal and third-party tools to ensure confidence in results\n\n - Collaborate with Brand and Creative teams to develop and iterate thumb-stopping, performance-driven creative that also advances Thumbtack's brand narrative\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Bachelor's/Master's in Marketing, Business, Statistics, Economics, or a related field preferred\n\n - 6+ years of experience managing, scaling, and evolving paid social programs at $X-XX million monthly spend\n\n - Deep platform and technical expertise in social platforms, with a minimum of 2+ such as Meta, YouTube, TikTok, Pinterest, and Reddit\n\n - Proven track record of unlocking growth from new channels and tactics across creative, martech, and AI tooling\n\n - Strong analytical chops, with experience in Excel/Google Sheets (pivot tables, lookups) and hands-on comfort with incrementality, MMM, A/B testing, lift testing, and attribution frameworks\n\n - Confident communicator with proven experience collaborating with multiple cross-functional partners\n\n - Comfort in a fast-paced, high-stakes growth org, with a bias for action, experimentation, and results\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $123,300 - $159,500.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $111,400 - $144,100.\n\n - For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $104,600 - $135,300.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"323602c6-082f-4c92-953d-642eccb0ed7f","title":"Product Manager, Pro Integrations & Foundations","department":"Product Management","team":"Product Management","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-09-03T21:59:29.248+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/323602c6-082f-4c92-953d-642eccb0ed7f","applyUrl":"https://jobs.ashbyhq.com/thumbtack/323602c6-082f-4c92-953d-642eccb0ed7f/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack's Pro Activation & Success pillar helps local service businesses discover Thumbtack, get started, find success, and grow with us over time. We build products and experiences that help more pros thrive, partnering closely with marketing, partnerships, and sales across the full pro journey. We're a highly collaborative, data-driven team united by a simple goal: helping pros build stronger businesses.
Thumbtack was originally built to serve individual professionals and small businesses. Now, larger and more sophisticated businesses represent one of our biggest opportunities for growth — and serving them well requires us to rethink what Thumbtack can offer. In this role, you'll shape how we win with this segment, from connecting Thumbtack with the tools pros use to run their businesses to creating the foundational experiences they need to succeed at scale. You'll work closely with our partnerships and business development teams to turn integrations into meaningful growth, identify and scale new growth levers tailored to this segment, and bring differentiated products to market.
Own the product vision, strategy, and roadmap for unlocking growth among larger, more sophisticated pros, with accountability for customer and business outcomes.
Develop a deep understanding of how these pros operate, using research and data to identify unmet needs, product gaps, and new opportunities for growth.
Set the strategy for our APIs, data integrations, and partner offerings, working directly with partnerships, business development, and external partners to create value for pros and open new growth channels.
Lead new products and capabilities from early discovery through launch and adoption, helping complex businesses succeed on a product originally designed for smaller businesses.
Partner with engineering to make thoughtful tradeoffs between near-term opportunities and durable technical foundations that can support future products and partnerships.
Bring engineering, design, data science, marketing, sales, and partnerships together around clear priorities and lead execution across organizational boundaries.
Define success, test the highest-potential ideas, and use what you learn to scale the experiences and growth levers that deliver meaningful results.
5+ years of product management experience, with a track record of owning complex product areas and delivering meaningful customer and business outcomes.
Experience turning ambiguous, early stage opportunities into clear product strategies and taking new products from discovery through launch and adoption.
Strong technical fluency and experience owning technically complex products, with the ability to partner with engineering on APIs, data, integrations, and system tradeoffs while keeping customer value at the center.
Excellent product judgment and customer empathy, with the ability to understand complex business workflows and turn them into simple, intuitive experiences.
Strong analytical thinking and business acumen, including the ability to uncover growth opportunities, define success, and balance near-term impact with long-term investments.
An AI-first mindset: curiosity, adaptability, and enthusiasm for using agentic AI workflows throughout product development, paired with sound judgment about where AI adds value.
Proven ability to influence and lead across engineering, design, data science, commercial teams, and external stakeholders, using clear communication to navigate different incentives and build alignment.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $200,600.00 - $259,600.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $180,200.00 - $233,200.00.
For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $170,900.00 - $221,100.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE PRO ACTIVATION & SUCCESS TEAM\n\nThumbtack's Pro Activation & Success pillar helps local service businesses discover Thumbtack, get started, find success, and grow with us over time. We build products and experiences that help more pros thrive, partnering closely with marketing, partnerships, and sales across the full pro journey. We're a highly collaborative, data-driven team united by a simple goal: helping pros build stronger businesses.\n\n \n\n\nABOUT THE ROLE\n\nThumbtack was originally built to serve individual professionals and small businesses. Now, larger and more sophisticated businesses represent one of our biggest opportunities for growth — and serving them well requires us to rethink what Thumbtack can offer. In this role, you'll shape how we win with this segment, from connecting Thumbtack with the tools pros use to run their businesses to creating the foundational experiences they need to succeed at scale. You'll work closely with our partnerships and business development teams to turn integrations into meaningful growth, identify and scale new growth levers tailored to this segment, and bring differentiated products to market.\n\n \n\n\nWHAT YOU’LL DO\n\n - Own the product vision, strategy, and roadmap for unlocking growth among larger, more sophisticated pros, with accountability for customer and business outcomes.\n\n - Develop a deep understanding of how these pros operate, using research and data to identify unmet needs, product gaps, and new opportunities for growth.\n\n - Set the strategy for our APIs, data integrations, and partner offerings, working directly with partnerships, business development, and external partners to create value for pros and open new growth channels.\n\n - Lead new products and capabilities from early discovery through launch and adoption, helping complex businesses succeed on a product originally designed for smaller businesses.\n\n - Partner with engineering to make thoughtful tradeoffs between near-term opportunities and durable technical foundations that can support future products and partnerships.\n\n - Bring engineering, design, data science, marketing, sales, and partnerships together around clear priorities and lead execution across organizational boundaries.\n\n - Define success, test the highest-potential ideas, and use what you learn to scale the experiences and growth levers that deliver meaningful results.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 5+ years of product management experience, with a track record of owning complex product areas and delivering meaningful customer and business outcomes.\n\n - Experience turning ambiguous, early stage opportunities into clear product strategies and taking new products from discovery through launch and adoption.\n\n - Strong technical fluency and experience owning technically complex products, with the ability to partner with engineering on APIs, data, integrations, and system tradeoffs while keeping customer value at the center.\n\n - Excellent product judgment and customer empathy, with the ability to understand complex business workflows and turn them into simple, intuitive experiences.\n\n - Strong analytical thinking and business acumen, including the ability to uncover growth opportunities, define success, and balance near-term impact with long-term investments.\n\n - An AI-first mindset: curiosity, adaptability, and enthusiasm for using agentic AI workflows throughout product development, paired with sound judgment about where AI adds value.\n\n - Proven ability to influence and lead across engineering, design, data science, commercial teams, and external stakeholders, using clear communication to navigate different incentives and build alignment.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $200,600.00 - $259,600.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $180,200.00 - $233,200.00.\n\n - For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $170,900.00 - $221,100.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"245a9552-23a1-439e-83c5-fd840961dcec","title":"Product Manager, Pro Integrations & Foundations ","department":"Product Management","team":"Product Management","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-03T21:59:33.662+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/245a9552-23a1-439e-83c5-fd840961dcec","applyUrl":"https://jobs.ashbyhq.com/thumbtack/245a9552-23a1-439e-83c5-fd840961dcec/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack's Pro Activation & Success pillar helps local service businesses discover Thumbtack, get started, find success, and grow with us over time. We build products and experiences that help more pros thrive, partnering closely with marketing, partnerships, and sales across the full pro journey. We're a highly collaborative, data-driven team united by a simple goal: helping pros build stronger businesses.
Thumbtack was originally built to serve individual professionals and small businesses. Now, larger and more sophisticated businesses represent one of our biggest opportunities for growth — and serving them well requires us to rethink what Thumbtack can offer. In this role, you'll shape how we win with this segment, from connecting Thumbtack with the tools pros use to run their businesses to creating the foundational experiences they need to succeed at scale. You'll work closely with our partnerships and business development teams to turn integrations into meaningful growth, identify and scale new growth levers tailored to this segment, and bring differentiated products to market.
Own the product vision, strategy, and roadmap for unlocking growth among larger, more sophisticated pros, with accountability for customer and business outcomes.
Develop a deep understanding of how these pros operate, using research and data to identify unmet needs, product gaps, and new opportunities for growth.
Set the strategy for our APIs, data integrations, and partner offerings, working directly with partnerships, business development, and external partners to create value for pros and open new growth channels.
Lead new products and capabilities from early discovery through launch and adoption, helping complex businesses succeed on a product originally designed for smaller businesses.
Partner with engineering to make thoughtful tradeoffs between near-term opportunities and durable technical foundations that can support future products and partnerships.
Bring engineering, design, data science, marketing, sales, and partnerships together around clear priorities and lead execution across organizational boundaries.
Define success, test the highest-potential ideas, and use what you learn to scale the experiences and growth levers that deliver meaningful results.
5+ years of product management experience, with a track record of owning complex product areas and delivering meaningful customer and business outcomes.
Experience turning ambiguous, early stage opportunities into clear product strategies and taking new products from discovery through launch and adoption.
Strong technical fluency and experience owning technically complex products, with the ability to partner with engineering on APIs, data, integrations, and system tradeoffs while keeping customer value at the center.
Excellent product judgment and customer empathy, with the ability to understand complex business workflows and turn them into simple, intuitive experiences.
Strong analytical thinking and business acumen, including the ability to uncover growth opportunities, define success, and balance near-term impact with long-term investments.
An AI-first mindset: curiosity, adaptability, and enthusiasm for using agentic AI workflows throughout product development, paired with sound judgment about where AI adds value.
Proven ability to influence and lead across engineering, design, data science, commercial teams, and external stakeholders, using clear communication to navigate different incentives and build alignment.
For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $164,100.00 - $212,300.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE PRO ACTIVATION & SUCCESS TEAM\n\nThumbtack's Pro Activation & Success pillar helps local service businesses discover Thumbtack, get started, find success, and grow with us over time. We build products and experiences that help more pros thrive, partnering closely with marketing, partnerships, and sales across the full pro journey. We're a highly collaborative, data-driven team united by a simple goal: helping pros build stronger businesses.\n\n \n\n\nABOUT THE ROLE\n\nThumbtack was originally built to serve individual professionals and small businesses. Now, larger and more sophisticated businesses represent one of our biggest opportunities for growth — and serving them well requires us to rethink what Thumbtack can offer. In this role, you'll shape how we win with this segment, from connecting Thumbtack with the tools pros use to run their businesses to creating the foundational experiences they need to succeed at scale. You'll work closely with our partnerships and business development teams to turn integrations into meaningful growth, identify and scale new growth levers tailored to this segment, and bring differentiated products to market.\n\n \n\n\nWHAT YOU’LL DO\n\n - Own the product vision, strategy, and roadmap for unlocking growth among larger, more sophisticated pros, with accountability for customer and business outcomes.\n\n - Develop a deep understanding of how these pros operate, using research and data to identify unmet needs, product gaps, and new opportunities for growth.\n\n - Set the strategy for our APIs, data integrations, and partner offerings, working directly with partnerships, business development, and external partners to create value for pros and open new growth channels.\n\n - Lead new products and capabilities from early discovery through launch and adoption, helping complex businesses succeed on a product originally designed for smaller businesses.\n\n - Partner with engineering to make thoughtful tradeoffs between near-term opportunities and durable technical foundations that can support future products and partnerships.\n\n - Bring engineering, design, data science, marketing, sales, and partnerships together around clear priorities and lead execution across organizational boundaries.\n\n - Define success, test the highest-potential ideas, and use what you learn to scale the experiences and growth levers that deliver meaningful results.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 5+ years of product management experience, with a track record of owning complex product areas and delivering meaningful customer and business outcomes.\n\n - Experience turning ambiguous, early stage opportunities into clear product strategies and taking new products from discovery through launch and adoption.\n\n - Strong technical fluency and experience owning technically complex products, with the ability to partner with engineering on APIs, data, integrations, and system tradeoffs while keeping customer value at the center.\n\n - Excellent product judgment and customer empathy, with the ability to understand complex business workflows and turn them into simple, intuitive experiences.\n\n - Strong analytical thinking and business acumen, including the ability to uncover growth opportunities, define success, and balance near-term impact with long-term investments.\n\n - An AI-first mindset: curiosity, adaptability, and enthusiasm for using agentic AI workflows throughout product development, paired with sound judgment about where AI adds value.\n\n - Proven ability to influence and lead across engineering, design, data science, commercial teams, and external stakeholders, using clear communication to navigate different incentives and build alignment.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $164,100.00 - $212,300.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"610283d2-f374-49e1-9fd4-f6d48c1e7e87","title":"Product Designer, Partnerships and Brand Experience","department":"Design","team":"Design","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-09-09T19:15:01.623+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/610283d2-f374-49e1-9fd4-f6d48c1e7e87","applyUrl":"https://jobs.ashbyhq.com/thumbtack/610283d2-f374-49e1-9fd4-f6d48c1e7e87/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.
Partnerships is one of the fastest-growing areas of Thumbtack’s business and unlocking new growth opportunities through collaboration. Each new business vertical and partnership represents a unique opportunity to reach new customers and expand the value of Thumbtack’s platform.
Our team operates like a startup within Thumbtack. We identify high-potential verticals, form strategic relationships, and move from concept to product by validating new ideas, defining product-market fit, and scaling what works. Some partnerships are mature and expanding while others are just beginning. Across all of them, we balance experimentation with execution to build products that create mutual value for partners, pros, and homeowners alike.
This role will also help ensure Thumbtack's evolving brand system shows up consistently in both partner-facing and in-product experiences — connecting our brand into the broader product rather than treating it as a separate track.
We're looking for a Product Designer with excellent prototyping, motion, and brand/visual design skills to join our Partnerships team and to support how Thumbtack's brand system shows up across the product. This role sits at the intersection of go-to-market design and in-product brand experience: you'll pair product design sensibility with storytelling, prototyping, and polish to accelerate partnerships and go-to-market efforts, while also helping translate brand system updates — iconography, motion language, moments of delight — into consistent, high-craft product experiences beyond Partnerships alone. You'll work closely with Business Development, Sales, Go-to-Market Operations, Product, and Brand teams.
This is a product design role with a twist: you'll spend more of your time than most roles in visualizing new experiences, prototyping, animation, and production design — creating interactive demos and motion-rich experiences for partners, and elevating motion and brand craft in live product surfaces.
Lead a significant portion of our product experience and be accountable for business outcomes
Conduct user research and lightweight tests to scope and prioritize product initiatives
Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.
Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.
Partner with marketing, engineers, designers, data and applied scientists to ideate, prioritize and deliver great solutions for our customers and professionals
Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects
Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.
3–5 years of product design experience.
A blend of agency and in-house product design experience, supported by a strong portfolio.
Advanced Figma prototyping skills, from low-fidelity flows to high-fidelity experiences with motion and interaction.
Experience creating polished micro-interactions, transitions, and animations, with strong attention to craft, timing, and detail.
Experience translating brand systems into product experiences through motion, iconography, and UI polish.
Understanding of technical feasibility and ability to collaborate effectively with engineering partners.
Strong communication and visual storytelling skills to align cross-functional stakeholders.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $157,300.00 - $203,500.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $142,000.00 - $183,700.00.
For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $133,500.00 - $172,700.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE DESIGN TEAM\n\nWe're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.\n\n\n\nABOUT THE PARTNERSHIPS TEAM\n\nPartnerships is one of the fastest-growing areas of Thumbtack’s business and unlocking new growth opportunities through collaboration. Each new business vertical and partnership represents a unique opportunity to reach new customers and expand the value of Thumbtack’s platform.\n\nOur team operates like a startup within Thumbtack. We identify high-potential verticals, form strategic relationships, and move from concept to product by validating new ideas, defining product-market fit, and scaling what works. Some partnerships are mature and expanding while others are just beginning. Across all of them, we balance experimentation with execution to build products that create mutual value for partners, pros, and homeowners alike.\n\nThis role will also help ensure Thumbtack's evolving brand system shows up consistently in both partner-facing and in-product experiences — connecting our brand into the broader product rather than treating it as a separate track.\n\n \n\n\nABOUT THE ROLE\n\nWe're looking for a Product Designer with excellent prototyping, motion, and brand/visual design skills to join our Partnerships team and to support how Thumbtack's brand system shows up across the product. This role sits at the intersection of go-to-market design and in-product brand experience: you'll pair product design sensibility with storytelling, prototyping, and polish to accelerate partnerships and go-to-market efforts, while also helping translate brand system updates — iconography, motion language, moments of delight — into consistent, high-craft product experiences beyond Partnerships alone. You'll work closely with Business Development, Sales, Go-to-Market Operations, Product, and Brand teams.\n\nThis is a product design role with a twist: you'll spend more of your time than most roles in visualizing new experiences, prototyping, animation, and production design — creating interactive demos and motion-rich experiences for partners, and elevating motion and brand craft in live product surfaces.\n\n\n\n\n\nWHAT YOU’LL DO\n\n - Lead a significant portion of our product experience and be accountable for business outcomes\n\n - Conduct user research and lightweight tests to scope and prioritize product initiatives\n\n - Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.\n\n - Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.\n\n - Partner with marketing, engineers, designers, data and applied scientists to ideate, prioritize and deliver great solutions for our customers and professionals\n\n - Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects\n\n - Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 3–5 years of product design experience.\n\n - A blend of agency and in-house product design experience, supported by a strong portfolio.\n\n - Advanced Figma prototyping skills, from low-fidelity flows to high-fidelity experiences with motion and interaction.\n\n - Experience creating polished micro-interactions, transitions, and animations, with strong attention to craft, timing, and detail.\n\n - Experience translating brand systems into product experiences through motion, iconography, and UI polish.\n\n - Understanding of technical feasibility and ability to collaborate effectively with engineering partners.\n\n - Strong communication and visual storytelling skills to align cross-functional stakeholders.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $157,300.00 - $203,500.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $142,000.00 - $183,700.00.\n\n - For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $133,500.00 - $172,700.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"2af52b4e-807f-4f04-9f3c-ab18abf9bf99","title":"Staff Software Engineer, AI/ML Infrastructure","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-09-09T22:09:23.544+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/2af52b4e-807f-4f04-9f3c-ab18abf9bf99","applyUrl":"https://jobs.ashbyhq.com/thumbtack/2af52b4e-807f-4f04-9f3c-ab18abf9bf99/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
At Thumbtack, our challenges span a wide range of areas, including search, recommendations, matchmaking, pricing, safety, content generation, fraud detection, and more. The ML Infrastructure team is responsible for centralizing, standardizing and evolving AI/ML infrastructure that enables these experiences. We empower product engineering teams by providing scalable, high-performance systems that drive AI innovation at scale. To read more about some of the engineering challenges at Thumbtack, visit our engineering blog.
As a Staff Software Engineer on the team, you will be a senior technical leader on a team whose systems sit in the critical path of every AI-powered experience at Thumbtack. You will set technical direction across both of the team's surfaces: the AI/ML platform (LLM gateway, model training and serving, feature and data workflows, orchestration, observability) and the AI evaluation platform (trace ingestion, scorer infrastructure, LLM-as-judge calibration, pre-deploy regression gates, and self-serve evaluation tooling for product teams).
This is not a role where architecture happens on a whiteboard and someone else builds it. You will design, write, and ship significant systems yourself while raising the technical bar of the engineers around you. You will partner with applied scientists, product engineering teams, and engineering leadership to define multi-quarter roadmaps, make consequential build/buy/adopt decisions across a fast-moving vendor and open-source landscape, and ensure the platform scales with the company's rapidly growing AI ambitions.
Build and evolve core AI platform capabilities that enable teams to develop, run, and scale GenAI-powered applications across Thumbtack.
Contribute to the design, development, and deployment of scalable tools and infrastructure to support the efforts of our applied scientists, including traditional ML model training and serving systems, feature and data workflows, CI/CD, orchestration, deployment, and evaluation tooling.
Work hands on across the stack, from backend services and execution infrastructure to integrations with AI models and tooling.
Partner with senior engineers to evaluate next-generation AI infrastructure frameworks and tools that help product teams harness advances in AI.
Drive projects to completion with a strong focus on business impact and measurable outcomes.
Solve complex technical problems and stay up to date with advances in this rapidly evolving space.
10+ years of professional software engineering experience, with a track record of technical leadership at staff level or equivalent scope, setting direction for systems spanning multiple teams, driving alignment across teams, and seeing them through to production.
3+ years building AI/ML infrastructure in production including model serving, feature platforms, training or orchestration systems, or ML observability.
Hands-on experience with LLM-powered systems in production, including at least some of the following: LLM gateways or proxies, prompt and model lifecycle management, RAG or agentic architectures, and cost optimization for LLM workloads.
Experience building or operating AI evaluation systems: offline eval pipelines, LLM-as-judge approaches and their calibration against human judgment, regression testing for model or prompt changes, or A/B measurement of AI features.
Deep experience designing, building, and operating reliable distributed systems, including ownership of production services at meaningful scale, on-call responsibility, and incident leadership.
Demonstrated ability to use AI coding tools in day-to-day workflows and to validate, critique, and refine AI-generated output.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $249,900.00 - $323,400.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $225,300.00 - $291,500.00.
For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $212,500.00 - $275,000.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE MACHINE LEARNING INFRASTRUCTURE TEAM\n\nAt Thumbtack, our challenges span a wide range of areas, including search, recommendations, matchmaking, pricing, safety, content generation, fraud detection, and more. The ML Infrastructure team is responsible for centralizing, standardizing and evolving AI/ML infrastructure that enables these experiences. We empower product engineering teams by providing scalable, high-performance systems that drive AI innovation at scale. To read more about some of the engineering challenges at Thumbtack, visit our engineering blog https://www.thumbtack.com/engineering/.\n\n\n\n\nTHE CHALLENGE\n\nAs a Staff Software Engineer on the team, you will be a senior technical leader on a team whose systems sit in the critical path of every AI-powered experience at Thumbtack. You will set technical direction across both of the team's surfaces: the AI/ML platform (LLM gateway, model training and serving, feature and data workflows, orchestration, observability) and the AI evaluation platform (trace ingestion, scorer infrastructure, LLM-as-judge calibration, pre-deploy regression gates, and self-serve evaluation tooling for product teams).\n\nThis is not a role where architecture happens on a whiteboard and someone else builds it. You will design, write, and ship significant systems yourself while raising the technical bar of the engineers around you. You will partner with applied scientists, product engineering teams, and engineering leadership to define multi-quarter roadmaps, make consequential build/buy/adopt decisions across a fast-moving vendor and open-source landscape, and ensure the platform scales with the company's rapidly growing AI ambitions.\n\n\n\n\nWHAT YOU’LL DO\n\n - Build and evolve core AI platform capabilities that enable teams to develop, run, and scale GenAI-powered applications across Thumbtack.\n\n - Contribute to the design, development, and deployment of scalable tools and infrastructure to support the efforts of our applied scientists, including traditional ML model training and serving systems, feature and data workflows, CI/CD, orchestration, deployment, and evaluation tooling.\n\n - Work hands on across the stack, from backend services and execution infrastructure to integrations with AI models and tooling.\n\n - Partner with senior engineers to evaluate next-generation AI infrastructure frameworks and tools that help product teams harness advances in AI.\n\n - Drive projects to completion with a strong focus on business impact and measurable outcomes.\n\n - Solve complex technical problems and stay up to date with advances in this rapidly evolving space.\n\n\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 10+ years of professional software engineering experience, with a track record of technical leadership at staff level or equivalent scope, setting direction for systems spanning multiple teams, driving alignment across teams, and seeing them through to production.\n\n - 3+ years building AI/ML infrastructure in production including model serving, feature platforms, training or orchestration systems, or ML observability.\n\n - Hands-on experience with LLM-powered systems in production, including at least some of the following: LLM gateways or proxies, prompt and model lifecycle management, RAG or agentic architectures, and cost optimization for LLM workloads.\n\n - Experience building or operating AI evaluation systems: offline eval pipelines, LLM-as-judge approaches and their calibration against human judgment, regression testing for model or prompt changes, or A/B measurement of AI features.\n\n - Deep experience designing, building, and operating reliable distributed systems, including ownership of production services at meaningful scale, on-call responsibility, and incident leadership.\n\n - Demonstrated ability to use AI coding tools in day-to-day workflows and to validate, critique, and refine AI-generated output. \n\n\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $249,900.00 - $323,400.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $225,300.00 - $291,500.00.\n\n - For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $212,500.00 - $275,000.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"f3f09440-b21d-4e3d-bc7b-5bd44e416630","title":"Product Designer, Partnerships and Brand Experience","department":"Design","team":"Design","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-09T19:15:03.900+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/f3f09440-b21d-4e3d-bc7b-5bd44e416630","applyUrl":"https://jobs.ashbyhq.com/thumbtack/f3f09440-b21d-4e3d-bc7b-5bd44e416630/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.
Partnerships is one of the fastest-growing areas of Thumbtack’s business and unlocking new growth opportunities through collaboration. Each new business vertical and partnership represents a unique opportunity to reach new customers and expand the value of Thumbtack’s platform.
Our team operates like a startup within Thumbtack. We identify high-potential verticals, form strategic relationships, and move from concept to product by validating new ideas, defining product-market fit, and scaling what works. Some partnerships are mature and expanding while others are just beginning. Across all of them, we balance experimentation with execution to build products that create mutual value for partners, pros, and homeowners alike.
This role will also help ensure Thumbtack's evolving brand system shows up consistently in both partner-facing and in-product experiences — connecting our brand into the broader product rather than treating it as a separate track.
We're looking for a Product Designer with excellent prototyping, motion, and brand/visual design skills to join our Partnerships team and to support how Thumbtack's brand system shows up across the product. This role sits at the intersection of go-to-market design and in-product brand experience: you'll pair product design sensibility with storytelling, prototyping, and polish to accelerate partnerships and go-to-market efforts, while also helping translate brand system updates — iconography, motion language, moments of delight — into consistent, high-craft product experiences beyond Partnerships alone. You'll work closely with Business Development, Sales, Go-to-Market Operations, Product, and Brand teams.
This is a product design role with a twist: you'll spend more of your time than most roles in visualizing new experiences, prototyping, animation, and production design — creating interactive demos and motion-rich experiences for partners, and elevating motion and brand craft in live product surfaces.
Lead a significant portion of our product experience and be accountable for business outcomes
Conduct user research and lightweight tests to scope and prioritize product initiatives
Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.
Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.
Partner with marketing, engineers, designers, data and applied scientists to ideate, prioritize and deliver great solutions for our customers and professionals
Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects
Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.
3–5 years of product design experience.
A blend of agency and in-house product design experience, supported by a strong portfolio.
Advanced Figma prototyping skills, from low-fidelity flows to high-fidelity experiences with motion and interaction.
Experience creating polished micro-interactions, transitions, and animations, with strong attention to craft, timing, and detail.
Experience translating brand systems into product experiences through motion, iconography, and UI polish.
Understanding of technical feasibility and ability to collaborate effectively with engineering partners.
Strong communication and visual storytelling skills to align cross-functional stakeholders.
For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $131,800.00 - $170,500.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE DESIGN TEAM\n\nWe're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.\n\n\n\nABOUT THE PARTNERSHIPS TEAM\n\nPartnerships is one of the fastest-growing areas of Thumbtack’s business and unlocking new growth opportunities through collaboration. Each new business vertical and partnership represents a unique opportunity to reach new customers and expand the value of Thumbtack’s platform.\n\nOur team operates like a startup within Thumbtack. We identify high-potential verticals, form strategic relationships, and move from concept to product by validating new ideas, defining product-market fit, and scaling what works. Some partnerships are mature and expanding while others are just beginning. Across all of them, we balance experimentation with execution to build products that create mutual value for partners, pros, and homeowners alike.\n\nThis role will also help ensure Thumbtack's evolving brand system shows up consistently in both partner-facing and in-product experiences — connecting our brand into the broader product rather than treating it as a separate track.\n\n \n\n\nABOUT THE ROLE\n\nWe're looking for a Product Designer with excellent prototyping, motion, and brand/visual design skills to join our Partnerships team and to support how Thumbtack's brand system shows up across the product. This role sits at the intersection of go-to-market design and in-product brand experience: you'll pair product design sensibility with storytelling, prototyping, and polish to accelerate partnerships and go-to-market efforts, while also helping translate brand system updates — iconography, motion language, moments of delight — into consistent, high-craft product experiences beyond Partnerships alone. You'll work closely with Business Development, Sales, Go-to-Market Operations, Product, and Brand teams.\n\nThis is a product design role with a twist: you'll spend more of your time than most roles in visualizing new experiences, prototyping, animation, and production design — creating interactive demos and motion-rich experiences for partners, and elevating motion and brand craft in live product surfaces.\n\n\n\n\n\nWHAT YOU’LL DO\n\n - Lead a significant portion of our product experience and be accountable for business outcomes\n\n - Conduct user research and lightweight tests to scope and prioritize product initiatives\n\n - Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.\n\n - Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.\n\n - Partner with marketing, engineers, designers, data and applied scientists to ideate, prioritize and deliver great solutions for our customers and professionals\n\n - Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects\n\n - Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 3–5 years of product design experience.\n\n - A blend of agency and in-house product design experience, supported by a strong portfolio.\n\n - Advanced Figma prototyping skills, from low-fidelity flows to high-fidelity experiences with motion and interaction.\n\n - Experience creating polished micro-interactions, transitions, and animations, with strong attention to craft, timing, and detail.\n\n - Experience translating brand systems into product experiences through motion, iconography, and UI polish.\n\n - Understanding of technical feasibility and ability to collaborate effectively with engineering partners.\n\n - Strong communication and visual storytelling skills to align cross-functional stakeholders.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $131,800.00 - $170,500.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"042bd9a6-e0ca-4bad-b4f3-11ad5efd288e","title":"Staff Software Engineer, AI/ML Infrastructure","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-09T22:09:25.942+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/042bd9a6-e0ca-4bad-b4f3-11ad5efd288e","applyUrl":"https://jobs.ashbyhq.com/thumbtack/042bd9a6-e0ca-4bad-b4f3-11ad5efd288e/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
At Thumbtack, our challenges span a wide range of areas, including search, recommendations, matchmaking, pricing, safety, content generation, fraud detection, and more. The ML Infrastructure team is responsible for centralizing, standardizing and evolving AI/ML infrastructure that enables these experiences. We empower product engineering teams by providing scalable, high-performance systems that drive AI innovation at scale. To read more about some of the engineering challenges at Thumbtack, visit our engineering blog.
As a Staff Software Engineer on the team, you will be a senior technical leader on a team whose systems sit in the critical path of every AI-powered experience at Thumbtack. You will set technical direction across both of the team's surfaces: the AI/ML platform (LLM gateway, model training and serving, feature and data workflows, orchestration, observability) and the AI evaluation platform (trace ingestion, scorer infrastructure, LLM-as-judge calibration, pre-deploy regression gates, and self-serve evaluation tooling for product teams).
This is not a role where architecture happens on a whiteboard and someone else builds it. You will design, write, and ship significant systems yourself while raising the technical bar of the engineers around you. You will partner with applied scientists, product engineering teams, and engineering leadership to define multi-quarter roadmaps, make consequential build/buy/adopt decisions across a fast-moving vendor and open-source landscape, and ensure the platform scales with the company's rapidly growing AI ambitions.
Build and evolve core AI platform capabilities that enable teams to develop, run, and scale GenAI-powered applications across Thumbtack.
Contribute to the design, development, and deployment of scalable tools and infrastructure to support the efforts of our applied scientists, including traditional ML model training and serving systems, feature and data workflows, CI/CD, orchestration, deployment, and evaluation tooling.
Work hands on across the stack, from backend services and execution infrastructure to integrations with AI models and tooling.
Partner with senior engineers to evaluate next-generation AI infrastructure frameworks and tools that help product teams harness advances in AI.
Drive projects to completion with a strong focus on business impact and measurable outcomes.
Solve complex technical problems and stay up to date with advances in this rapidly evolving space.
10+ years of professional software engineering experience, with a track record of technical leadership at staff level or equivalent scope, setting direction for systems spanning multiple teams, driving alignment across teams, and seeing them through to production.
3+ years building AI/ML infrastructure in production including model serving, feature platforms, training or orchestration systems, or ML observability.
Hands-on experience with LLM-powered systems in production, including at least some of the following: LLM gateways or proxies, prompt and model lifecycle management, RAG or agentic architectures, and cost optimization for LLM workloads.
Experience building or operating AI evaluation systems: offline eval pipelines, LLM-as-judge approaches and their calibration against human judgment, regression testing for model or prompt changes, or A/B measurement of AI features.
Deep experience designing, building, and operating reliable distributed systems, including ownership of production services at meaningful scale, on-call responsibility, and incident leadership.
Demonstrated ability to use AI coding tools in day-to-day workflows and to validate, critique, and refine AI-generated output.
For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $212,500.00 - $275,000.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE MACHINE LEARNING INFRASTRUCTURE TEAM\n\nAt Thumbtack, our challenges span a wide range of areas, including search, recommendations, matchmaking, pricing, safety, content generation, fraud detection, and more. The ML Infrastructure team is responsible for centralizing, standardizing and evolving AI/ML infrastructure that enables these experiences. We empower product engineering teams by providing scalable, high-performance systems that drive AI innovation at scale. To read more about some of the engineering challenges at Thumbtack, visit our engineering blog https://www.thumbtack.com/engineering/.\n\n\n\n\nTHE CHALLENGE\n\nAs a Staff Software Engineer on the team, you will be a senior technical leader on a team whose systems sit in the critical path of every AI-powered experience at Thumbtack. You will set technical direction across both of the team's surfaces: the AI/ML platform (LLM gateway, model training and serving, feature and data workflows, orchestration, observability) and the AI evaluation platform (trace ingestion, scorer infrastructure, LLM-as-judge calibration, pre-deploy regression gates, and self-serve evaluation tooling for product teams).\n\nThis is not a role where architecture happens on a whiteboard and someone else builds it. You will design, write, and ship significant systems yourself while raising the technical bar of the engineers around you. You will partner with applied scientists, product engineering teams, and engineering leadership to define multi-quarter roadmaps, make consequential build/buy/adopt decisions across a fast-moving vendor and open-source landscape, and ensure the platform scales with the company's rapidly growing AI ambitions.\n\n\n\n\nWHAT YOU’LL DO\n\n - Build and evolve core AI platform capabilities that enable teams to develop, run, and scale GenAI-powered applications across Thumbtack.\n\n - Contribute to the design, development, and deployment of scalable tools and infrastructure to support the efforts of our applied scientists, including traditional ML model training and serving systems, feature and data workflows, CI/CD, orchestration, deployment, and evaluation tooling.\n\n - Work hands on across the stack, from backend services and execution infrastructure to integrations with AI models and tooling.\n\n - Partner with senior engineers to evaluate next-generation AI infrastructure frameworks and tools that help product teams harness advances in AI.\n\n - Drive projects to completion with a strong focus on business impact and measurable outcomes.\n\n - Solve complex technical problems and stay up to date with advances in this rapidly evolving space.\n\n\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 10+ years of professional software engineering experience, with a track record of technical leadership at staff level or equivalent scope, setting direction for systems spanning multiple teams, driving alignment across teams, and seeing them through to production.\n\n - 3+ years building AI/ML infrastructure in production including model serving, feature platforms, training or orchestration systems, or ML observability.\n\n - Hands-on experience with LLM-powered systems in production, including at least some of the following: LLM gateways or proxies, prompt and model lifecycle management, RAG or agentic architectures, and cost optimization for LLM workloads.\n\n - Experience building or operating AI evaluation systems: offline eval pipelines, LLM-as-judge approaches and their calibration against human judgment, regression testing for model or prompt changes, or A/B measurement of AI features.\n\n - Deep experience designing, building, and operating reliable distributed systems, including ownership of production services at meaningful scale, on-call responsibility, and incident leadership.\n\n - Demonstrated ability to use AI coding tools in day-to-day workflows and to validate, critique, and refine AI-generated output. \n\n\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $212,500.00 - $275,000.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"266dcc21-909d-4dbd-908f-f65555e8fece","title":"Senior Creative Operations Lead, Brand","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Remote, Philippines","secondaryLocations":[],"publishedAt":"2026-09-11T03:37:27.102+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Manila","addressCountry":"Philippines","addressLocality":"Makati City"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/266dcc21-909d-4dbd-908f-f65555e8fece","applyUrl":"https://jobs.ashbyhq.com/thumbtack/266dcc21-909d-4dbd-908f-f65555e8fece/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We’re a tight-knit, collaborative group on a mission to make Thumbtack famous. The Thumbtack brand marketing team exists to reimagine brand building, using modern marketing tools to drive preference and brand recognition. We are tasked with creating a category-defining, differentiated brand and bringing it to life consistently across multiple media touchpoints to drive brand recognition and commercial success.
We are looking for a Brand Operations Specialist to build and lead the operational foundation of the Brand organization at Thumbtack. This is the launch of a new discipline—and this person will define it from the ground up.
This role is responsible for developing the systems, workflows, tooling, automations, and governance models that allow the Brand team to scale with clarity, consistency, and high creative standards. A core requirement of this role is advanced, hands-on use and application of AI—not as a supplement to the work, but as a primary method for building smart systems, automating repetitive tasks, and enabling the organization to operate at a higher level. This person will partner closely with technical teams to scope, author, and maintain the processes and tooling that form the Brand team's operational model.
The ideal candidate is equal parts operator, systems thinker, and AI practitioner. They are energized by building order from complexity, and they understand that strong processes are a strategic enabler of better creative outcomes—not administrative overhead.
Build the Brand Operations discipline from the ground up, establishing the systems, standards, and practices that support scalable, high-performing brand work.
Design and implement operational workflows that improve visibility, prioritization, intake, approvals, handoffs, timelines, and overall process hygiene across the Brand team.
Partner with technical teams to scope, author, and maintain the processes, automations, and tooling that form the Brand operational model.
Apply advanced AI capabilities to automate manual tasks, build intelligent workflows, and create scalable systems—this is a core job function, not an optional enhancement.
Evaluate, implement, and continuously optimize tools that support project management, asset workflows, collaboration, review cycles, and team planning.
Establish frameworks for how AI should be applied across Brand operations, ensuring adoption is practical, measurable, and aligned with team goals.
Author, document, and manage team processes so they are clear, repeatable, and easy for cross-functional partners to adopt and follow.
Partner closely with producers, brand managers, art directors, and technical teams to ensure operating models support both creative excellence and executional clarity.
Track operational performance and identify opportunities to improve throughput, reduce friction, and increase organizational effectiveness.
Serve as the central owner of Brand team process clarity, ensuring roles, responsibilities, timelines, and decision-making pathways are well understood across the organization.
Experience in brand operations, creative operations, program management, or workflow design, ideally within an in-house brand, marketing, or creative organization.
Advanced, hands-on experience applying AI tools and automation to real operational workflows—this is a required skill, not a nice-to-have.
Proven ability to partner with technical teams to scope, design, and implement process and tooling solutions at scale.
Strong operational instincts, with the ability to translate ambiguity into clear processes, documentation, and working models.
Experience assessing and managing tools that support collaboration, project tracking, production, review, or creative workflow management.
Excellent judgment about when process adds value and when it creates unnecessary friction.
Strong communication skills and the ability to build clarity, alignment, and accountability across a diverse set of stakeholders.
A systems mindset and a high bar for organization, documentation, and continuous improvement.
Availability to operate on or closely aligned with PST hours for real-time cross-functional collaboration.
Experience standing up a new operational function or discipline within a growing organization.
Familiarity with AI-enabled workflow tools, knowledge management systems, process automation platforms, or creative operations tooling.
Experience supporting brand, design, or marketing teams with complex stakeholder environments and multiple concurrent workstreams.
Ability to define success metrics and measure the impact of operational improvements over time.
Experience developing governance models, team rituals, intake systems, or process documentation at scale.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE BRAND MARKETING TEAM\n\nWe’re a tight-knit, collaborative group on a mission to make Thumbtack famous. The Thumbtack brand marketing team exists to reimagine brand building, using modern marketing tools to drive preference and brand recognition. We are tasked with creating a category-defining, differentiated brand and bringing it to life consistently across multiple media touchpoints to drive brand recognition and commercial success.\n\n\n\n\nABOUT THE ROLE\n\nWe are looking for a Brand Operations Specialist to build and lead the operational foundation of the Brand organization at Thumbtack. This is the launch of a new discipline—and this person will define it from the ground up.\n\nThis role is responsible for developing the systems, workflows, tooling, automations, and governance models that allow the Brand team to scale with clarity, consistency, and high creative standards. A core requirement of this role is advanced, hands-on use and application of AI—not as a supplement to the work, but as a primary method for building smart systems, automating repetitive tasks, and enabling the organization to operate at a higher level. This person will partner closely with technical teams to scope, author, and maintain the processes and tooling that form the Brand team's operational model.\n\nThe ideal candidate is equal parts operator, systems thinker, and AI practitioner. They are energized by building order from complexity, and they understand that strong processes are a strategic enabler of better creative outcomes—not administrative overhead.\n\n\n\n\nWHAT YOU’LL DO\n\n - Build the Brand Operations discipline from the ground up, establishing the systems, standards, and practices that support scalable, high-performing brand work.\n\n - Design and implement operational workflows that improve visibility, prioritization, intake, approvals, handoffs, timelines, and overall process hygiene across the Brand team.\n\n - Partner with technical teams to scope, author, and maintain the processes, automations, and tooling that form the Brand operational model.\n\n - Apply advanced AI capabilities to automate manual tasks, build intelligent workflows, and create scalable systems—this is a core job function, not an optional enhancement.\n\n - Evaluate, implement, and continuously optimize tools that support project management, asset workflows, collaboration, review cycles, and team planning.\n\n - Establish frameworks for how AI should be applied across Brand operations, ensuring adoption is practical, measurable, and aligned with team goals.\n\n - Author, document, and manage team processes so they are clear, repeatable, and easy for cross-functional partners to adopt and follow.\n\n - Partner closely with producers, brand managers, art directors, and technical teams to ensure operating models support both creative excellence and executional clarity.\n\n - Track operational performance and identify opportunities to improve throughput, reduce friction, and increase organizational effectiveness.\n\n - Serve as the central owner of Brand team process clarity, ensuring roles, responsibilities, timelines, and decision-making pathways are well understood across the organization.\n\n\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Experience in brand operations, creative operations, program management, or workflow design, ideally within an in-house brand, marketing, or creative organization.\n\n - Advanced, hands-on experience applying AI tools and automation to real operational workflows—this is a required skill, not a nice-to-have.\n\n - Proven ability to partner with technical teams to scope, design, and implement process and tooling solutions at scale.\n\n - Strong operational instincts, with the ability to translate ambiguity into clear processes, documentation, and working models.\n\n - Experience assessing and managing tools that support collaboration, project tracking, production, review, or creative workflow management.\n\n - Excellent judgment about when process adds value and when it creates unnecessary friction.\n\n - Strong communication skills and the ability to build clarity, alignment, and accountability across a diverse set of stakeholders.\n\n - A systems mindset and a high bar for organization, documentation, and continuous improvement.\n\n - Availability to operate on or closely aligned with PST hours for real-time cross-functional collaboration.\n\n - Experience standing up a new operational function or discipline within a growing organization.\n\n - Familiarity with AI-enabled workflow tools, knowledge management systems, process automation platforms, or creative operations tooling.\n\n - Experience supporting brand, design, or marketing teams with complex stakeholder environments and multiple concurrent workstreams.\n\n - Ability to define success metrics and measure the impact of operational improvements over time.\n\n - Experience developing governance models, team rituals, intake systems, or process documentation at scale.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"e278631a-55e1-4f82-b33f-7bf47f122169","title":"Corporate FP&A Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-09-17T15:25:35.160+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/e278631a-55e1-4f82-b33f-7bf47f122169","applyUrl":"https://jobs.ashbyhq.com/thumbtack/e278631a-55e1-4f82-b33f-7bf47f122169/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack’s Finance team is the trusted steward of the company’s resources and a genuine partner to the business. We do not just report the numbers; we help decide where the next dollar goes. Corporate FP&A sits at the center of that work, owning the consolidated forecast, the annual plan, and the reporting that leadership and our Board rely on. We are also rebuilding how finance work gets done, using AI to take the manual grind out of reporting so the team can spend its time on judgment instead of assembly. It is a small, high-trust team with unusually direct access to the decisions that shape the company.
As Corporate FP&A Manager, you will own the consolidated view of Thumbtack’s P&L — the forecast, the annual plan, and the reporting that goes to our leadership team and Board. This is a high-scope individual contributor role with direct exposure to the CFO and the Finance leadership team. You will also help rebuild how the work gets done: we are actively replacing manual FP&A processes with AI-assisted workflows, and we want someone who is excited to lead that, not just tolerate it. If you want to sit close to the decisions and help build a finance function that is ready for the next stage of the company, this is that seat.
Own the consolidated monthly and quarterly P&L close process for FP&A, including forecasting, variance analysis, and the narrative that explains what actually happened
Run the annual budgeting cycle end to end, from bottoms-up build through executive review
Build management and Board-level reporting, including Board decks, quarterly outlooks, and analysis that supports investor conversations
Apply AI and workflow automation to core FP&A processes, replacing manual reporting and reconciliation work with something faster and more reliable
Collaborate across Business Finance, Strategic Finance, Accounting, and Business Analytics to keep one consistent view of the numbers
Lead ad hoc analyses and scenario modeling for the CFO and the leadership team on the questions that matter most that quarter
Partner closely with Revenue Forecasting and serve as backup on the revenue and funnel forecast, including the weekly outlook and revenue flash
7+ years of experience in FP&A, investment banking, private equity, or management consulting, with meaningful time spent in a corporate or consolidated finance function
Excellent financial modeling skills in Excel and Google Sheets, with the judgment to know when a model should be simple and when it should not
Demonstrated experience applying AI tools to real finance workflows, and a point of view on where they help and where they do not
A track record of building management and Board-level reporting, including the written narrative that goes with the numbers
Strong written and verbal communication, with experience presenting to senior executives
Hands-on experience with EPM and ERP systems such as Adaptive Insights, Anaplan, Pigment, Aleph, Oracle Planning & Business Systems, NetSuite, SAP
Comfort querying data directly - SQL or equivalent - enough to validate revenue forecasting and funnel inputs without a handoff
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $161,500.00 - $209,000.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $145,400.00 - $188,100.00.
For candidates living in all other US locations, the expected salary range for this role is currently $137,700.00 - $178,200.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE FINANCE TEAM\n\nThumbtack’s Finance team is the trusted steward of the company’s resources and a genuine partner to the business. We do not just report the numbers; we help decide where the next dollar goes. Corporate FP&A sits at the center of that work, owning the consolidated forecast, the annual plan, and the reporting that leadership and our Board rely on. We are also rebuilding how finance work gets done, using AI to take the manual grind out of reporting so the team can spend its time on judgment instead of assembly. It is a small, high-trust team with unusually direct access to the decisions that shape the company.\n\n\n\n\nABOUT THE ROLE\n\nAs Corporate FP&A Manager, you will own the consolidated view of Thumbtack’s P&L — the forecast, the annual plan, and the reporting that goes to our leadership team and Board. This is a high-scope individual contributor role with direct exposure to the CFO and the Finance leadership team. You will also help rebuild how the work gets done: we are actively replacing manual FP&A processes with AI-assisted workflows, and we want someone who is excited to lead that, not just tolerate it. If you want to sit close to the decisions and help build a finance function that is ready for the next stage of the company, this is that seat.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own the consolidated monthly and quarterly P&L close process for FP&A, including forecasting, variance analysis, and the narrative that explains what actually happened\n\n - Run the annual budgeting cycle end to end, from bottoms-up build through executive review\n\n - Build management and Board-level reporting, including Board decks, quarterly outlooks, and analysis that supports investor conversations\n\n - Apply AI and workflow automation to core FP&A processes, replacing manual reporting and reconciliation work with something faster and more reliable\n\n - Collaborate across Business Finance, Strategic Finance, Accounting, and Business Analytics to keep one consistent view of the numbers\n\n - Lead ad hoc analyses and scenario modeling for the CFO and the leadership team on the questions that matter most that quarter\n\n - Partner closely with Revenue Forecasting and serve as backup on the revenue and funnel forecast, including the weekly outlook and revenue flash\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 7+ years of experience in FP&A, investment banking, private equity, or management consulting, with meaningful time spent in a corporate or consolidated finance function\n\n - Excellent financial modeling skills in Excel and Google Sheets, with the judgment to know when a model should be simple and when it should not\n\n - Demonstrated experience applying AI tools to real finance workflows, and a point of view on where they help and where they do not\n\n - A track record of building management and Board-level reporting, including the written narrative that goes with the numbers\n\n - Strong written and verbal communication, with experience presenting to senior executives\n\n - Hands-on experience with EPM and ERP systems such as Adaptive Insights, Anaplan, Pigment, Aleph, Oracle Planning & Business Systems, NetSuite, SAP\n\n - Comfort querying data directly - SQL or equivalent - enough to validate revenue forecasting and funnel inputs without a handoff\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $161,500.00 - $209,000.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $145,400.00 - $188,100.00.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $137,700.00 - $178,200.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"8ec7865e-5e62-49ac-8ea1-116e50ba4050","title":"Corporate FP&A Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-17T15:25:44.519+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/8ec7865e-5e62-49ac-8ea1-116e50ba4050","applyUrl":"https://jobs.ashbyhq.com/thumbtack/8ec7865e-5e62-49ac-8ea1-116e50ba4050/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack’s Finance team is the trusted steward of the company’s resources and a genuine partner to the business. We do not just report the numbers; we help decide where the next dollar goes. Corporate FP&A sits at the center of that work, owning the consolidated forecast, the annual plan, and the reporting that leadership and our Board rely on. We are also rebuilding how finance work gets done, using AI to take the manual grind out of reporting so the team can spend its time on judgment instead of assembly. It is a small, high-trust team with unusually direct access to the decisions that shape the company.
As Corporate FP&A Manager,, you will own the consolidated view of Thumbtack’s P&L — the forecast, the annual plan, and the reporting that goes to our leadership team and Board. This is a high-scope individual contributor role with direct exposure to the CFO and the Finance leadership team. You will also help rebuild how the work gets done: we are actively replacing manual FP&A processes with AI-assisted workflows, and we want someone who is excited to lead that, not just tolerate it. If you want to sit close to the decisions and help build a finance function that is ready for the next stage of the company, this is that seat.
Own the consolidated monthly and quarterly P&L close process for FP&A, including forecasting, variance analysis, and the narrative that explains what actually happened
Run the annual budgeting cycle end to end, from bottoms-up build through executive review
Build management and Board-level reporting, including Board decks, quarterly outlooks, and analysis that supports investor conversations
Apply AI and workflow automation to core FP&A processes, replacing manual reporting and reconciliation work with something faster and more reliable
Collaborate across Business Finance, Strategic Finance, Accounting, and Business Analytics to keep one consistent view of the numbers
Lead ad hoc analyses and scenario modeling for the CFO and the leadership team on the questions that matter most that quarter
Partner closely with Revenue Forecasting and serve as backup on the revenue and funnel forecast, including the weekly outlook and revenue flash
7+ years of experience in FP&A, investment banking, private equity, or management consulting, with meaningful time spent in a corporate or consolidated finance function
Excellent financial modeling skills in Excel and Google Sheets, with the judgment to know when a model should be simple and when it should not
Demonstrated experience applying AI tools to real finance workflows, and a point of view on where they help and where they do not
A track record of building management and Board-level reporting, including the written narrative that goes with the numbers
Strong written and verbal communication, with experience presenting to senior executives
Hands-on experience with EPM and ERP systems such as Adaptive Insights, Anaplan, Pigment, Aleph, Oracle Planning & Business Systems, NetSuite, SAP
Comfort querying data directly - SQL or equivalent - enough to validate revenue forecasting and funnel inputs without a handoff
For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $121,600.00 - $157,300.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE FINANCE TEAM\n\nThumbtack’s Finance team is the trusted steward of the company’s resources and a genuine partner to the business. We do not just report the numbers; we help decide where the next dollar goes. Corporate FP&A sits at the center of that work, owning the consolidated forecast, the annual plan, and the reporting that leadership and our Board rely on. We are also rebuilding how finance work gets done, using AI to take the manual grind out of reporting so the team can spend its time on judgment instead of assembly. It is a small, high-trust team with unusually direct access to the decisions that shape the company.\n\n\n\n\nABOUT THE ROLE\n\nAs Corporate FP&A Manager,, you will own the consolidated view of Thumbtack’s P&L — the forecast, the annual plan, and the reporting that goes to our leadership team and Board. This is a high-scope individual contributor role with direct exposure to the CFO and the Finance leadership team. You will also help rebuild how the work gets done: we are actively replacing manual FP&A processes with AI-assisted workflows, and we want someone who is excited to lead that, not just tolerate it. If you want to sit close to the decisions and help build a finance function that is ready for the next stage of the company, this is that seat.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own the consolidated monthly and quarterly P&L close process for FP&A, including forecasting, variance analysis, and the narrative that explains what actually happened\n\n - Run the annual budgeting cycle end to end, from bottoms-up build through executive review\n\n - Build management and Board-level reporting, including Board decks, quarterly outlooks, and analysis that supports investor conversations\n\n - Apply AI and workflow automation to core FP&A processes, replacing manual reporting and reconciliation work with something faster and more reliable\n\n - Collaborate across Business Finance, Strategic Finance, Accounting, and Business Analytics to keep one consistent view of the numbers\n\n - Lead ad hoc analyses and scenario modeling for the CFO and the leadership team on the questions that matter most that quarter\n\n - Partner closely with Revenue Forecasting and serve as backup on the revenue and funnel forecast, including the weekly outlook and revenue flash\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 7+ years of experience in FP&A, investment banking, private equity, or management consulting, with meaningful time spent in a corporate or consolidated finance function\n\n - Excellent financial modeling skills in Excel and Google Sheets, with the judgment to know when a model should be simple and when it should not\n\n - Demonstrated experience applying AI tools to real finance workflows, and a point of view on where they help and where they do not\n\n - A track record of building management and Board-level reporting, including the written narrative that goes with the numbers\n\n - Strong written and verbal communication, with experience presenting to senior executives\n\n - Hands-on experience with EPM and ERP systems such as Adaptive Insights, Anaplan, Pigment, Aleph, Oracle Planning & Business Systems, NetSuite, SAP\n\n - Comfort querying data directly - SQL or equivalent - enough to validate revenue forecasting and funnel inputs without a handoff\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $121,600.00 - $157,300.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"f8e13e37-c559-49e1-9b52-5871ce5cf2ae","title":"Full-Stack Engineer, AI Platform","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-09-18T15:55:26.275+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/f8e13e37-c559-49e1-9b52-5871ce5cf2ae","applyUrl":"https://jobs.ashbyhq.com/thumbtack/f8e13e37-c559-49e1-9b52-5871ce5cf2ae/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Business Applications org builds and operates the internal systems that keep Thumbtack running at scale: Salesforce-centered workflows, admin tooling, and the integrations that connect teams across the company. We're now expanding that foundation into a broader internal platform for AI-enabled work — shared APIs, reusable integration patterns, and safe, auditable capabilities for business-critical actions. We work directly with the business teams who depend on these systems, turning complex operational needs into software that's easier to run, extend, and automate responsibly.
Agents can already take action inside Thumbtack's internal systems. The harder problem is making that trustworthy: giving business teams a way to configure what agents are allowed to do, review and correct their work, and see clearly what happened and why. Without that, automation stays stuck in pilots. This engineer owns the product surface that turns agent capability into something teams will actually rely on for business-critical work — and the services behind it.
Design and build the interfaces business teams use to configure agents, review their work, approve or correct actions, and understand what happened and why.
Build observability and evaluation tooling that makes agent behavior legible — where it succeeded, where it failed, and whether a change made things better.
Work across the stack, from React and TypeScript through service code and data models, owning features end to end through build, test, launch, and iteration.
Partner directly with the business teams who use what you build; translate ambiguous operational problems into working software.
Own the full lifecycle of your work, including monitoring and post-launch improvement.
3+ years of professional software engineering experience.
Strong frontend skills with React and TypeScript, including complex application state and data-dense interfaces.
Solid backend engineering ability. We use Go, PHP, and Python, and we expect strong engineers to pick up a new language.
Working knowledge of relational and non-relational data stores (Postgres, DynamoDB, or similar).
Real product judgment: you can look at a workflow, decide what to build, and say what to cut.
Interest in the problems that come with non-deterministic systems — uncertainty, partial failure, and designing for human correction rather than assuming a correct answer every time.
Proven ability to navigate ambiguity, close your own knowledge gaps, and deliver in an evolving environment.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $177,700.00 - $229,900.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $159,800.00 - $206,800.00.
For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $151,300.00 - $195,800.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE BUSINESS APPLICATIONS TEAM\n\nThe Business Applications org builds and operates the internal systems that keep Thumbtack running at scale: Salesforce-centered workflows, admin tooling, and the integrations that connect teams across the company. We're now expanding that foundation into a broader internal platform for AI-enabled work — shared APIs, reusable integration patterns, and safe, auditable capabilities for business-critical actions. We work directly with the business teams who depend on these systems, turning complex operational needs into software that's easier to run, extend, and automate responsibly.\n\n\n\n\nTHE CHALLENGE\n\nAgents can already take action inside Thumbtack's internal systems. The harder problem is making that trustworthy: giving business teams a way to configure what agents are allowed to do, review and correct their work, and see clearly what happened and why. Without that, automation stays stuck in pilots. This engineer owns the product surface that turns agent capability into something teams will actually rely on for business-critical work — and the services behind it.\n\n\n\n\nWHAT YOU’LL DO\n\n - Design and build the interfaces business teams use to configure agents, review their work, approve or correct actions, and understand what happened and why.\n\n - Build observability and evaluation tooling that makes agent behavior legible — where it succeeded, where it failed, and whether a change made things better.\n\n - Work across the stack, from React and TypeScript through service code and data models, owning features end to end through build, test, launch, and iteration.\n\n - Partner directly with the business teams who use what you build; translate ambiguous operational problems into working software.\n\n - Own the full lifecycle of your work, including monitoring and post-launch improvement.\n\n\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 3+ years of professional software engineering experience.\n\n - Strong frontend skills with React and TypeScript, including complex application state and data-dense interfaces.\n\n - Solid backend engineering ability. We use Go, PHP, and Python, and we expect strong engineers to pick up a new language.\n\n - Working knowledge of relational and non-relational data stores (Postgres, DynamoDB, or similar).\n\n - Real product judgment: you can look at a workflow, decide what to build, and say what to cut.\n\n - Interest in the problems that come with non-deterministic systems — uncertainty, partial failure, and designing for human correction rather than assuming a correct answer every time.\n\n - Proven ability to navigate ambiguity, close your own knowledge gaps, and deliver in an evolving environment.\n \n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $177,700.00 - $229,900.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $159,800.00 - $206,800.00.\n\n - For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $151,300.00 - $195,800.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"a642325b-bda0-4279-b285-455168f19e70","title":"Full-Stack Engineer, AI Platform","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-18T15:55:28.204+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/a642325b-bda0-4279-b285-455168f19e70","applyUrl":"https://jobs.ashbyhq.com/thumbtack/a642325b-bda0-4279-b285-455168f19e70/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Business Applications org builds and operates the internal systems that keep Thumbtack running at scale: Salesforce-centered workflows, admin tooling, and the integrations that connect teams across the company. We're now expanding that foundation into a broader internal platform for AI-enabled work — shared APIs, reusable integration patterns, and safe, auditable capabilities for business-critical actions. We work directly with the business teams who depend on these systems, turning complex operational needs into software that's easier to run, extend, and automate responsibly.
Agents can already take action inside Thumbtack's internal systems. The harder problem is making that trustworthy: giving business teams a way to configure what agents are allowed to do, review and correct their work, and see clearly what happened and why. Without that, automation stays stuck in pilots. This engineer owns the product surface that turns agent capability into something teams will actually rely on for business-critical work — and the services behind it.
Design and build the interfaces business teams use to configure agents, review their work, approve or correct actions, and understand what happened and why.
Build observability and evaluation tooling that makes agent behavior legible — where it succeeded, where it failed, and whether a change made things better.
Work across the stack, from React and TypeScript through service code and data models, owning features end to end through build, test, launch, and iteration.
Partner directly with the business teams who use what you build; translate ambiguous operational problems into working software.
Own the full lifecycle of your work, including monitoring and post-launch improvement.
3+ years of professional software engineering experience.
Strong frontend skills with React and TypeScript, including complex application state and data-dense interfaces.
Solid backend engineering ability. We use Go, PHP, and Python, and we expect strong engineers to pick up a new language.
Working knowledge of relational and non-relational data stores (Postgres, DynamoDB, or similar).
Real product judgment: you can look at a workflow, decide what to build, and say what to cut.
Interest in the problems that come with non-deterministic systems — uncertainty, partial failure, and designing for human correction rather than assuming a correct answer every time.
Proven ability to navigate ambiguity, close your own knowledge gaps, and deliver in an evolving environment.
For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $154,700.00 - $200,200.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE BUSINESS APPLICATIONS TEAM\n\nThe Business Applications org builds and operates the internal systems that keep Thumbtack running at scale: Salesforce-centered workflows, admin tooling, and the integrations that connect teams across the company. We're now expanding that foundation into a broader internal platform for AI-enabled work — shared APIs, reusable integration patterns, and safe, auditable capabilities for business-critical actions. We work directly with the business teams who depend on these systems, turning complex operational needs into software that's easier to run, extend, and automate responsibly.\n\n\n\n\nTHE CHALLENGE\n\nAgents can already take action inside Thumbtack's internal systems. The harder problem is making that trustworthy: giving business teams a way to configure what agents are allowed to do, review and correct their work, and see clearly what happened and why. Without that, automation stays stuck in pilots. This engineer owns the product surface that turns agent capability into something teams will actually rely on for business-critical work — and the services behind it.\n\n\n\n\nWHAT YOU’LL DO\n\n - Design and build the interfaces business teams use to configure agents, review their work, approve or correct actions, and understand what happened and why.\n\n - Build observability and evaluation tooling that makes agent behavior legible — where it succeeded, where it failed, and whether a change made things better.\n\n - Work across the stack, from React and TypeScript through service code and data models, owning features end to end through build, test, launch, and iteration.\n\n - Partner directly with the business teams who use what you build; translate ambiguous operational problems into working software.\n\n - Own the full lifecycle of your work, including monitoring and post-launch improvement.\n\n\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 3+ years of professional software engineering experience.\n\n - Strong frontend skills with React and TypeScript, including complex application state and data-dense interfaces.\n\n - Solid backend engineering ability. We use Go, PHP, and Python, and we expect strong engineers to pick up a new language.\n\n - Working knowledge of relational and non-relational data stores (Postgres, DynamoDB, or similar).\n\n - Real product judgment: you can look at a workflow, decide what to build, and say what to cut.\n\n - Interest in the problems that come with non-deterministic systems — uncertainty, partial failure, and designing for human correction rather than assuming a correct answer every time.\n\n - Proven ability to navigate ambiguity, close your own knowledge gaps, and deliver in an evolving environment.\n \n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $154,700.00 - $200,200.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"c9a4febc-e861-4ff8-a788-b68b0acb3782","title":" Growth Marketing Manager, Paid Social","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-21T19:35:20.102+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/c9a4febc-e861-4ff8-a788-b68b0acb3782","applyUrl":"https://jobs.ashbyhq.com/thumbtack/c9a4febc-e861-4ff8-a788-b68b0acb3782/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We're a data-driven, highly collaborative team focused on driving sustainable customer growth across paid marketing channels. We combine performance rigor with creative experimentation to unlock meaningful contribution and deliver against Thumbtack's mission of helping homeowners and home professionals accomplish more.
We're looking for a strategic, hands-on Growth Marketing Manager to drive core business performance and scale Thumbtack's rapidly growing Paid Social program across channels like Meta, YouTube, TikTok, Pinterest, and Reddit.
You're a builder at heart: someone who owns their numbers, pushes ideas outside the current playbook, and has taken a channel or audience from 0 to 1 and made it stick, while collaborating with Creative, Analytics, Martech, and driving performance forward with AI and automation. If you love uncovering the next lever before anyone else sees it, this role is built for you.
Manage and efficiently scale Thumbtack's Consumer Paid Social campaigns across platforms like Meta, YouTube, TikTok, Pinterest, and Reddit, driving incremental customer growth and revenue
Identify and execute opportunities for channel expansion and unlocking new Social platforms to drive the next frontier of core customer growth
Drive our end-to-end emergent Pro (B2B) strategy and execution across Social channels
Own in-house campaign management and optimizations, including budget pacing, bid optimization, creative iteration, audience segmentation, and platform best practices
Build and implement Paid Social testing roadmaps with cross-functional partners, driving a continuous test-and-learn approach across audiences, creative, and platforms
Own tracking, QA, reporting, and measurement for Paid Social, partnering with internal and third-party tools to ensure confidence in results
Collaborate with Brand and Creative teams to develop and iterate thumb-stopping, performance-driven creative that also advances Thumbtack's brand narrative
Bachelor's/Master's in Marketing, Business, Statistics, Economics, or a related field preferred
6+ years of experience managing, scaling, and evolving paid social programs at $X-XX million monthly spend
Deep platform and technical expertise in social platforms, with a minimum of 2+ such as Meta, YouTube, TikTok, Pinterest, and Reddit
Proven track record of unlocking growth from new channels and tactics across creative, martech, and AI tooling
Strong analytical chops, with experience in Excel/Google Sheets (pivot tables, lookups) and hands-on comfort with incrementality, MMM, A/B testing, lift testing, and attribution frameworks
Confident communicator with proven experience collaborating with multiple cross-functional partners
Comfort in a fast-paced, high-stakes growth org, with a bias for action, experimentation, and results
For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $97,800 - $126,500.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE GROWTH MARKETING TEAM\n\nWe're a data-driven, highly collaborative team focused on driving sustainable customer growth across paid marketing channels. We combine performance rigor with creative experimentation to unlock meaningful contribution and deliver against Thumbtack's mission of helping homeowners and home professionals accomplish more.\n\n \n\n\nABOUT THE ROLE\n\nWe're looking for a strategic, hands-on Growth Marketing Manager to drive core business performance and scale Thumbtack's rapidly growing Paid Social program across channels like Meta, YouTube, TikTok, Pinterest, and Reddit.\n\nYou're a builder at heart: someone who owns their numbers, pushes ideas outside the current playbook, and has taken a channel or audience from 0 to 1 and made it stick, while collaborating with Creative, Analytics, Martech, and driving performance forward with AI and automation. If you love uncovering the next lever before anyone else sees it, this role is built for you.\n\n \n\n\nWHAT YOU’LL DO\n\n - Manage and efficiently scale Thumbtack's Consumer Paid Social campaigns across platforms like Meta, YouTube, TikTok, Pinterest, and Reddit, driving incremental customer growth and revenue\n\n - Identify and execute opportunities for channel expansion and unlocking new Social platforms to drive the next frontier of core customer growth\n\n - Drive our end-to-end emergent Pro (B2B) strategy and execution across Social channels\n\n - Own in-house campaign management and optimizations, including budget pacing, bid optimization, creative iteration, audience segmentation, and platform best practices\n\n - Build and implement Paid Social testing roadmaps with cross-functional partners, driving a continuous test-and-learn approach across audiences, creative, and platforms\n\n - Own tracking, QA, reporting, and measurement for Paid Social, partnering with internal and third-party tools to ensure confidence in results\n\n - Collaborate with Brand and Creative teams to develop and iterate thumb-stopping, performance-driven creative that also advances Thumbtack's brand narrative\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Bachelor's/Master's in Marketing, Business, Statistics, Economics, or a related field preferred\n\n - 6+ years of experience managing, scaling, and evolving paid social programs at $X-XX million monthly spend\n\n - Deep platform and technical expertise in social platforms, with a minimum of 2+ such as Meta, YouTube, TikTok, Pinterest, and Reddit\n\n - Proven track record of unlocking growth from new channels and tactics across creative, martech, and AI tooling\n\n - Strong analytical chops, with experience in Excel/Google Sheets (pivot tables, lookups) and hands-on comfort with incrementality, MMM, A/B testing, lift testing, and attribution frameworks\n\n - Confident communicator with proven experience collaborating with multiple cross-functional partners\n\n - Comfort in a fast-paced, high-stakes growth org, with a bias for action, experimentation, and results\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $97,800 - $126,500.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"a91c8c47-784d-4dd0-8ecf-91104a9da786","title":"Manager, Data Engineering","department":"People","team":"People","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-09-22T19:01:29.751+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/a91c8c47-784d-4dd0-8ecf-91104a9da786","applyUrl":"https://jobs.ashbyhq.com/thumbtack/a91c8c47-784d-4dd0-8ecf-91104a9da786/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack's Data organization is responsible for the foundations of our marketplace data: the event taxonomy used across product surfaces, the core entity models for requests, projects, pros, and customers, and the financial models that support company reporting. Nearly every team at Thumbtack is downstream of our work.
Data Engineering is organized as domain-aligned teams, each embedded with the parts of the business it serves, working alongside a platform team that owns the systems underneath. Data modeling at Thumbtack is a function of how well you understand the domain you're modeling, so we put engineers close to it and hold them to a high bar on correctness, testing, and the durability of what they ship.
This team works at the intersection of financial data governance and rapid product iteration. Thumbtack’s revenue models must be auditable, reconcilable, and resilient to upstream changes. At the same time, the teams responsible for Pro acquisition, activation, and partnerships are continually evolving the products, often affecting the same models Finance relies on.
The team has already introduced anomaly detection into its core pipelines to identify upstream definition changes before they affect revenue reporting, but the next step is to develop predictive capabilities that show how proposed product and data-model changes could affect financial results before those changes are released.
The stack includes BigQuery, dbt, Airflow, and MetricFlow. dbt testing and CI are already established, with significant opportunities to expand automation. The team also owns the governance tooling used to protect core pipelines and maintain trusted data across the company.
Thumbtack is also rebuilding the platforms that support sales, support, and trust & safety around API-first systems and agentic workflows. A separate, funded team owns the platform work; this team will be responsible for helping architect the resulting data beginning next year.
The team this role will lead is organized into two subteams: one partners closely with Finance, while the other is embedded with Supply Acquisition and Business Platforms. Several engineers will be joining at roughly the same time as you. Each subteam owns its roadmap, giving you a direct role in setting priorities and shaping how the team operates.
Deliver well-modeled, durable datasets for requests, projects, pros, and customers that the rest of the company builds on without asking who owns them.
Partner with Finance so revenue models reconcile, hold their definitions under upstream change, and are auditable.
Partner with the Supply Acquisition and Business Platforms teams on their roadmaps, and turn their priorities into yours without waiting to be handed tickets.
Raise the reliability floor on the core pipelines: dbt tests, CI, anomaly detection, and clear contracts so a definition change three hops upstream doesn't quietly move a reported number.
Hire and grow mid-level and senior data engineers, and develop TLs who can own a domain end-to-end.
Set the engineering standards for a team that's still forming, including review, testing, and how the team decides what not to build.
Lead as a technical manager. You'll make and defend modeling and architecture decisions, not just route them.
2+ years managing engineers, or experience as a tech lead ready to step into first-line management.
6+ years building data or software systems in production.
Depth in SQL and dimensional and event modeling, and comfort in Python. You'll be in code reviews, in the DAG when something breaks, and in modeling design discussions.
Experience owning datasets that other teams depend on, with the testing, contracts, and versioning discipline that requires.
Track record of translating ambiguous business questions into durable models and metric definitions.
Strong collaboration and written communication. Most of this team's leverage comes from working well with partner teams that have their own priorities.
Commitment to building inclusive teams and team culture.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $234,600.00 - $303,600.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $210,800.00 - $272,800.00.
For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $199,800.00 - $258,500.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE DATA ENGINEERING TEAM\n\nThumbtack's Data organization is responsible for the foundations of our marketplace data: the event taxonomy used across product surfaces, the core entity models for requests, projects, pros, and customers, and the financial models that support company reporting. Nearly every team at Thumbtack is downstream of our work.\n\nData Engineering is organized as domain-aligned teams, each embedded with the parts of the business it serves, working alongside a platform team that owns the systems underneath. Data modeling at Thumbtack is a function of how well you understand the domain you're modeling, so we put engineers close to it and hold them to a high bar on correctness, testing, and the durability of what they ship.\n\n \n\n\nTHE CHALLENGE\n\nThis team works at the intersection of financial data governance and rapid product iteration. Thumbtack’s revenue models must be auditable, reconcilable, and resilient to upstream changes. At the same time, the teams responsible for Pro acquisition, activation, and partnerships are continually evolving the products, often affecting the same models Finance relies on.\n\nThe team has already introduced anomaly detection into its core pipelines to identify upstream definition changes before they affect revenue reporting, but the next step is to develop predictive capabilities that show how proposed product and data-model changes could affect financial results before those changes are released.\n\nThe stack includes BigQuery, dbt, Airflow, and MetricFlow. dbt testing and CI are already established, with significant opportunities to expand automation. The team also owns the governance tooling used to protect core pipelines and maintain trusted data across the company.\n\nThumbtack is also rebuilding the platforms that support sales, support, and trust & safety around API-first systems and agentic workflows. A separate, funded team owns the platform work; this team will be responsible for helping architect the resulting data beginning next year.\n\nThe team this role will lead is organized into two subteams: one partners closely with Finance, while the other is embedded with Supply Acquisition and Business Platforms. Several engineers will be joining at roughly the same time as you. Each subteam owns its roadmap, giving you a direct role in setting priorities and shaping how the team operates.\n\n \n\n\nWHAT YOU’LL DO\n\n - Deliver well-modeled, durable datasets for requests, projects, pros, and customers that the rest of the company builds on without asking who owns them.\n\n - Partner with Finance so revenue models reconcile, hold their definitions under upstream change, and are auditable.\n\n - Partner with the Supply Acquisition and Business Platforms teams on their roadmaps, and turn their priorities into yours without waiting to be handed tickets.\n\n - Raise the reliability floor on the core pipelines: dbt tests, CI, anomaly detection, and clear contracts so a definition change three hops upstream doesn't quietly move a reported number.\n\n - Hire and grow mid-level and senior data engineers, and develop TLs who can own a domain end-to-end.\n\n - Set the engineering standards for a team that's still forming, including review, testing, and how the team decides what not to build.\n\n - Lead as a technical manager. You'll make and defend modeling and architecture decisions, not just route them.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 2+ years managing engineers, or experience as a tech lead ready to step into first-line management.\n\n - 6+ years building data or software systems in production.\n\n - Depth in SQL and dimensional and event modeling, and comfort in Python. You'll be in code reviews, in the DAG when something breaks, and in modeling design discussions.\n\n - Experience owning datasets that other teams depend on, with the testing, contracts, and versioning discipline that requires.\n\n - Track record of translating ambiguous business questions into durable models and metric definitions.\n\n - Strong collaboration and written communication. Most of this team's leverage comes from working well with partner teams that have their own priorities.\n\n - Commitment to building inclusive teams and team culture.\n \n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $234,600.00 - $303,600.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $210,800.00 - $272,800.00.\n\n - For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $199,800.00 - $258,500.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"88d9ff7a-e1f6-4423-884f-b4646729a2f3","title":"Manager, Data Engineering","department":"People","team":"People","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-22T19:01:31.818+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/88d9ff7a-e1f6-4423-884f-b4646729a2f3","applyUrl":"https://jobs.ashbyhq.com/thumbtack/88d9ff7a-e1f6-4423-884f-b4646729a2f3/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack's Data organization is responsible for the foundations of our marketplace data: the event taxonomy used across product surfaces, the core entity models for requests, projects, pros, and customers, and the financial models that support company reporting. Nearly every team at Thumbtack is downstream of our work.
Data Engineering is organized as domain-aligned teams, each embedded with the parts of the business it serves, working alongside a platform team that owns the systems underneath. Data modeling at Thumbtack is a function of how well you understand the domain you're modeling, so we put engineers close to it and hold them to a high bar on correctness, testing, and the durability of what they ship.
This team works at the intersection of financial data governance and rapid product iteration. Thumbtack’s revenue models must be auditable, reconcilable, and resilient to upstream changes. At the same time, the teams responsible for Pro acquisition, activation, and partnerships are continually evolving the products, often affecting the same models Finance relies on.
The team has already introduced anomaly detection into its core pipelines to identify upstream definition changes before they affect revenue reporting, but the next step is to develop predictive capabilities that show how proposed product and data-model changes could affect financial results before those changes are released.
The stack includes BigQuery, dbt, Airflow, and MetricFlow. dbt testing and CI are already established, with significant opportunities to expand automation. The team also owns the governance tooling used to protect core pipelines and maintain trusted data across the company.
Thumbtack is also rebuilding the platforms that support sales, support, and trust & safety around API-first systems and agentic workflows. A separate, funded team owns the platform work; this team will be responsible for helping architect the resulting data beginning next year.
The team this role will lead is organized into two subteams: one partners closely with Finance, while the other is embedded with Supply Acquisition and Business Platforms. Several engineers will be joining at roughly the same time as you. Each subteam owns its roadmap, giving you a direct role in setting priorities and shaping how the team operates.
Deliver well-modeled, durable datasets for requests, projects, pros, and customers that the rest of the company builds on without asking who owns them.
Partner with Finance so revenue models reconcile, hold their definitions under upstream change, and are auditable.
Partner with the Supply Acquisition and Business Platforms teams on their roadmaps, and turn their priorities into yours without waiting to be handed tickets.
Raise the reliability floor on the core pipelines: dbt tests, CI, anomaly detection, and clear contracts so a definition change three hops upstream doesn't quietly move a reported number.
Hire and grow mid-level and senior data engineers, and develop TLs who can own a domain end-to-end.
Set the engineering standards for a team that's still forming, including review, testing, and how the team decides what not to build.
Lead as a technical manager. You'll make and defend modeling and architecture decisions, not just route them.
2+ years managing engineers, or experience as a tech lead ready to step into first-line management.
6+ years building data or software systems in production.
Depth in SQL and dimensional and event modeling, and comfort in Python. You'll be in code reviews, in the DAG when something breaks, and in modeling design discussions.
Experience owning datasets that other teams depend on, with the testing, contracts, and versioning discipline that requires.
Track record of translating ambiguous business questions into durable models and metric definitions.
Strong collaboration and written communication. Most of this team's leverage comes from working well with partner teams that have their own priorities.
Commitment to building inclusive teams and team culture.
For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $185,300.00 - $239,800.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE DATA ENGINEERING TEAM\n\nThumbtack's Data organization is responsible for the foundations of our marketplace data: the event taxonomy used across product surfaces, the core entity models for requests, projects, pros, and customers, and the financial models that support company reporting. Nearly every team at Thumbtack is downstream of our work.\n\nData Engineering is organized as domain-aligned teams, each embedded with the parts of the business it serves, working alongside a platform team that owns the systems underneath. Data modeling at Thumbtack is a function of how well you understand the domain you're modeling, so we put engineers close to it and hold them to a high bar on correctness, testing, and the durability of what they ship.\n\n \n\n\nTHE CHALLENGE\n\nThis team works at the intersection of financial data governance and rapid product iteration. Thumbtack’s revenue models must be auditable, reconcilable, and resilient to upstream changes. At the same time, the teams responsible for Pro acquisition, activation, and partnerships are continually evolving the products, often affecting the same models Finance relies on.\n\nThe team has already introduced anomaly detection into its core pipelines to identify upstream definition changes before they affect revenue reporting, but the next step is to develop predictive capabilities that show how proposed product and data-model changes could affect financial results before those changes are released.\n\nThe stack includes BigQuery, dbt, Airflow, and MetricFlow. dbt testing and CI are already established, with significant opportunities to expand automation. The team also owns the governance tooling used to protect core pipelines and maintain trusted data across the company.\n\nThumbtack is also rebuilding the platforms that support sales, support, and trust & safety around API-first systems and agentic workflows. A separate, funded team owns the platform work; this team will be responsible for helping architect the resulting data beginning next year.\n\nThe team this role will lead is organized into two subteams: one partners closely with Finance, while the other is embedded with Supply Acquisition and Business Platforms. Several engineers will be joining at roughly the same time as you. Each subteam owns its roadmap, giving you a direct role in setting priorities and shaping how the team operates.\n\n \n\n\nWHAT YOU’LL DO\n\n - Deliver well-modeled, durable datasets for requests, projects, pros, and customers that the rest of the company builds on without asking who owns them.\n\n - Partner with Finance so revenue models reconcile, hold their definitions under upstream change, and are auditable.\n\n - Partner with the Supply Acquisition and Business Platforms teams on their roadmaps, and turn their priorities into yours without waiting to be handed tickets.\n\n - Raise the reliability floor on the core pipelines: dbt tests, CI, anomaly detection, and clear contracts so a definition change three hops upstream doesn't quietly move a reported number.\n\n - Hire and grow mid-level and senior data engineers, and develop TLs who can own a domain end-to-end.\n\n - Set the engineering standards for a team that's still forming, including review, testing, and how the team decides what not to build.\n\n - Lead as a technical manager. You'll make and defend modeling and architecture decisions, not just route them.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 2+ years managing engineers, or experience as a tech lead ready to step into first-line management.\n\n - 6+ years building data or software systems in production.\n\n - Depth in SQL and dimensional and event modeling, and comfort in Python. You'll be in code reviews, in the DAG when something breaks, and in modeling design discussions.\n\n - Experience owning datasets that other teams depend on, with the testing, contracts, and versioning discipline that requires.\n\n - Track record of translating ambiguous business questions into durable models and metric definitions.\n\n - Strong collaboration and written communication. Most of this team's leverage comes from working well with partner teams that have their own priorities.\n\n - Commitment to building inclusive teams and team culture.\n \n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $185,300.00 - $239,800.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"b9c0ff3d-e1a5-43f7-975d-b8e4495fb17b","title":"Sr. Data Scientist, Business Analytics","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-09-23T20:27:55.147+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/b9c0ff3d-e1a5-43f7-975d-b8e4495fb17b","applyUrl":"https://jobs.ashbyhq.com/thumbtack/b9c0ff3d-e1a5-43f7-975d-b8e4495fb17b/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Business Analytics team unlocks strategic opportunities and enables Thumbtack to reach its full business potential. We own the metrics, dashboards, and forums that measure progress against company goals and build shared understanding of how the marketplace works. We run the deep-dive analyses that shape company strategy and team execution, and we use data to tell Thumbtack’s story to our team, our investors, and our Board. We are a tight-knit group that partners directly with leadership and cares as much about building a world-class team as we do about driving business impact.
As a Sr. Data Scientist on Business Analytics, you’ll drive insights and action across the breadth of the marketplace, with a particular focus on conversion and monetization. You’ll be a steward of key company metrics and dashboards, and you’ll dive deep on the analytical questions most critical to Thumbtack’s success. You’ll partner with our leadership team to develop company strategy and goals, share performance updates with the Board, and work across Product, Engineering, Marketing, Operations, and Finance to turn analysis into decisions. This is a high-visibility role for someone who wants their work to change what the company does next.
Define, monitor, and report on the key metrics that measure Thumbtack’s success
Lead business performance analysis and reporting that surfaces emerging risks and opportunities for leadership
Conduct deep-dive analyses that answer the questions most critical to Thumbtack’s future strategy
Support and improve the company revenue forecasting model and the broader forecasting and planning process
Build and maintain the dashboards and self-serve tools that teams across the company rely on
Partner with Product, Engineering, Marketing, Operations, Finance, and the leadership team to translate insight into action
Strengthen our data culture through peer collaboration, review, training, and coaching
6+ years of experience in a highly analytical role, preferably in tech; experience in a marketplace or two-sided platform business is a plus
Proficiency using SQL and Python or R to analyze large data sets
Exemplary analytical problem solving: a solid statistics foundation, strong business judgment, comfort navigating ambiguity, and the ability to synthesize insight from analysis
Experience partnering with executives to understand business needs and drive decisions
Strong communication skills — an attentive listener and a compelling explainer across technical and non-technical audiences
Experience with using AI to automate workflows and enable self-serve analytics
Experience with revenue modeling and forecasting, ideally in a high-growth or public company environment
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $197,200.00 - $255,200.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $177,700.00 - $229,900.00.
For candidates living in all other US locations, the expected salary range for this role is currently $167,500.00 - $216,700.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE BUSINESS ANALYTICS TEAM\n\nThe Business Analytics team unlocks strategic opportunities and enables Thumbtack to reach its full business potential. We own the metrics, dashboards, and forums that measure progress against company goals and build shared understanding of how the marketplace works. We run the deep-dive analyses that shape company strategy and team execution, and we use data to tell Thumbtack’s story to our team, our investors, and our Board. We are a tight-knit group that partners directly with leadership and cares as much about building a world-class team as we do about driving business impact.\n\n \n\n\nABOUT THE ROLE\n\nAs a Sr. Data Scientist on Business Analytics, you’ll drive insights and action across the breadth of the marketplace, with a particular focus on conversion and monetization. You’ll be a steward of key company metrics and dashboards, and you’ll dive deep on the analytical questions most critical to Thumbtack’s success. You’ll partner with our leadership team to develop company strategy and goals, share performance updates with the Board, and work across Product, Engineering, Marketing, Operations, and Finance to turn analysis into decisions. This is a high-visibility role for someone who wants their work to change what the company does next.\n\n\n\n\nWHAT YOU’LL DO\n\n - Define, monitor, and report on the key metrics that measure Thumbtack’s success\n\n - Lead business performance analysis and reporting that surfaces emerging risks and opportunities for leadership\n\n - Conduct deep-dive analyses that answer the questions most critical to Thumbtack’s future strategy\n\n - Support and improve the company revenue forecasting model and the broader forecasting and planning process\n\n - Build and maintain the dashboards and self-serve tools that teams across the company rely on\n\n - Partner with Product, Engineering, Marketing, Operations, Finance, and the leadership team to translate insight into action\n\n - Strengthen our data culture through peer collaboration, review, training, and coaching\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 6+ years of experience in a highly analytical role, preferably in tech; experience in a marketplace or two-sided platform business is a plus\n\n - Proficiency using SQL and Python or R to analyze large data sets\n\n - Exemplary analytical problem solving: a solid statistics foundation, strong business judgment, comfort navigating ambiguity, and the ability to synthesize insight from analysis\n\n - Experience partnering with executives to understand business needs and drive decisions\n\n - Strong communication skills — an attentive listener and a compelling explainer across technical and non-technical audiences\n\n - Experience with using AI to automate workflows and enable self-serve analytics\n\n - Experience with revenue modeling and forecasting, ideally in a high-growth or public company environment\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $197,200.00 - $255,200.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $177,700.00 - $229,900.00.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $167,500.00 - $216,700.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"5c82c34a-9cbc-4073-99fc-bacfc2ef8853","title":"Sr. Data Scientist, Business Analytics","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-23T20:40:46.018+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/5c82c34a-9cbc-4073-99fc-bacfc2ef8853","applyUrl":"https://jobs.ashbyhq.com/thumbtack/5c82c34a-9cbc-4073-99fc-bacfc2ef8853/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Business Analytics team unlocks strategic opportunities and enables Thumbtack to reach its full business potential. We own the metrics, dashboards, and forums that measure progress against company goals and build shared understanding of how the marketplace works. We run the deep-dive analyses that shape company strategy and team execution, and we use data to tell Thumbtack’s story to our team, our investors, and our Board. We are a tight-knit group that partners directly with leadership and cares as much about building a world-class team as we do about driving business impact.
As a Sr. Data Scientist on Business Analytics, you’ll drive insights and action across the breadth of the marketplace, with a particular focus on conversion and monetization. You’ll be a steward of key company metrics and dashboards, and you’ll dive deep on the analytical questions most critical to Thumbtack’s success. You’ll partner with our leadership team to develop company strategy and goals, share performance updates with the Board, and work across Product, Engineering, Marketing, Operations, and Finance to turn analysis into decisions. This is a high-visibility role for someone who wants their work to change what the company does next.
Define, monitor, and report on the key metrics that measure Thumbtack’s success
Lead business performance analysis and reporting that surfaces emerging risks and opportunities for leadership
Conduct deep-dive analyses that answer the questions most critical to Thumbtack’s future strategy
Support and improve the company revenue forecasting model and the broader forecasting and planning process
Build and maintain the dashboards and self-serve tools that teams across the company rely on
Partner with Product, Engineering, Marketing, Operations, Finance, and the leadership team to translate insight into action
Strengthen our data culture through peer collaboration, review, training, and coaching
6+ years of experience in a highly analytical role, preferably in tech; experience in a marketplace or two-sided platform business is a plus
Proficiency using SQL and Python or R to analyze large data sets
Exemplary analytical problem solving: a solid statistics foundation, strong business judgment, comfort navigating ambiguity, and the ability to synthesize insight from analysis
Experience partnering with executives to understand business needs and drive decisions
Strong communication skills — an attentive listener and a compelling explainer across technical and non-technical audiences
Experience with using AI to automate workflows and enable self-serve analytics
Experience with revenue modeling and forecasting, ideally in a high-growth or public company environment
For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $168,300.00 - $217,800.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE BUSINESS ANALYTICS TEAM\n\nThe Business Analytics team unlocks strategic opportunities and enables Thumbtack to reach its full business potential. We own the metrics, dashboards, and forums that measure progress against company goals and build shared understanding of how the marketplace works. We run the deep-dive analyses that shape company strategy and team execution, and we use data to tell Thumbtack’s story to our team, our investors, and our Board. We are a tight-knit group that partners directly with leadership and cares as much about building a world-class team as we do about driving business impact.\n\n \n\n\nABOUT THE ROLE\n\nAs a Sr. Data Scientist on Business Analytics, you’ll drive insights and action across the breadth of the marketplace, with a particular focus on conversion and monetization. You’ll be a steward of key company metrics and dashboards, and you’ll dive deep on the analytical questions most critical to Thumbtack’s success. You’ll partner with our leadership team to develop company strategy and goals, share performance updates with the Board, and work across Product, Engineering, Marketing, Operations, and Finance to turn analysis into decisions. This is a high-visibility role for someone who wants their work to change what the company does next.\n\n\n\n\nWHAT YOU’LL DO\n\n - Define, monitor, and report on the key metrics that measure Thumbtack’s success\n\n - Lead business performance analysis and reporting that surfaces emerging risks and opportunities for leadership\n\n - Conduct deep-dive analyses that answer the questions most critical to Thumbtack’s future strategy\n\n - Support and improve the company revenue forecasting model and the broader forecasting and planning process\n\n - Build and maintain the dashboards and self-serve tools that teams across the company rely on\n\n - Partner with Product, Engineering, Marketing, Operations, Finance, and the leadership team to translate insight into action\n\n - Strengthen our data culture through peer collaboration, review, training, and coaching\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 6+ years of experience in a highly analytical role, preferably in tech; experience in a marketplace or two-sided platform business is a plus\n\n - Proficiency using SQL and Python or R to analyze large data sets\n\n - Exemplary analytical problem solving: a solid statistics foundation, strong business judgment, comfort navigating ambiguity, and the ability to synthesize insight from analysis\n\n - Experience partnering with executives to understand business needs and drive decisions\n\n - Strong communication skills — an attentive listener and a compelling explainer across technical and non-technical audiences\n\n - Experience with using AI to automate workflows and enable self-serve analytics\n\n - Experience with revenue modeling and forecasting, ideally in a high-growth or public company environment\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $168,300.00 - $217,800.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"fcf5d9dd-4e9c-4947-880f-1e10a9c518ad","title":"Senior Program Manager, Vendor and Scaled Operations ","department":"Commercial Operations","team":"Commercial Operations","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-25T18:38:18.007+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/fcf5d9dd-4e9c-4947-880f-1e10a9c518ad","applyUrl":"https://jobs.ashbyhq.com/thumbtack/fcf5d9dd-4e9c-4947-880f-1e10a9c518ad/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We're a tight-knit team of program management, process & automation, and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team while providing an excellent experience for our customers and pros.
As a Senior Program Manager, Vendor & Scaled Operations within Thumbtack's Service Operations PMO, you will own our outsourced and scaled delivery model - the strategy, the governance, and the long-horizon programs that determine how a meaningful share of our service gets delivered. This is not a generalist PM role. It is purpose-built for someone who can hold a commercial relationship, an operational system, and an executive narrative at the same time.
You will own Thumbtack's vendor and BPO strategy for Service Operations end to end: how we decide what to outsource, how we hold partners accountable, how we govern performance, and how we scale or unwind capacity as the business changes. You'll own a portfolio of scaled operations and partner support programs spanning a year or more, with real interdependencies between them, and you'll make the prioritization and capacity calls across that portfolio rather than escalating them.
You'll also be the person leadership turns to for the make-versus-buy conversation. Expect to build the cost, quality, and risk case for how we scale, bring it to senior leaders and to vendor executives, and then be accountable for the model you recommended.
This is a high-leverage, high-ambiguity role. Much of the infrastructure you'll need does not fully exist yet, and building it durably - so it outlasts you - is a core part of the job.
Own Thumbtack's vendor and outsourcing strategy for Service Operations - sourcing decisions, make-versus-buy recommendations, capacity strategy across internal, vendor, and partner channels, and the case for expanding, consolidating, or exiting a partner. Own the commercial relationship alongside Legal, Finance, and Procurement (SOWs, rate structures, SLA credits and remedies, renewals) and know which levers to pull when performance slips.
Design and optimize the governance model for vendor performance: SLA and scorecard architecture, QBR structure, decision rights, escalation paths, and remediation playbooks. Build durable frameworks, not one-off trackers.
Own a portfolio of programs. Set the strategy, sequence the work, decide what does and doesn't get done, drive it to business-level outcomes, and establish the operating rhythms - cadences, decision logs, dependency tracking, escalation thresholds, change communication - that keep distributed, multi-party delivery predictable.
Build the measurement framework for the scaled delivery model: quality, SLA attainment, forecast accuracy, cost-to-serve, and the leading indicators that reveal a program is silently degrading before the lagging metrics do. Define what \"good\" looks like and close the loop so performance data actually changes behavior - on our side and the vendor's.
Align senior leaders and lead the change. Bring executives across Service Operations, IT, Legal, Finance, Product, and Workforce Management to a decision on sourcing priorities and tradeoffs, translating tangled multi-party problems into a clear recommendation - then drive adoption through teams and partners who don't report to you, including the unglamorous follow-through that determines whether change sticks.
Raise the bar on how this work gets done. Identify and build AI and automation that reduces coordination overhead and improves oversight at scale, and coach other program managers while institutionalizing what works into playbooks and standards, so every future partnership starts from a higher floor.
8+ years in program or project management, including 3+ years owning vendor, BPO, or outsourced delivery relationships at scale. Experience with multiple vendors, multiple sites, or a vendor transition is strongly preferred. Proficiency in program management tooling (e.g., Jira, Linear, Coda, Smartsheet) and fluency across Agile and Waterfall approaches. PMP, PgMP, or equivalent is nice-to-have.
Deep vendor ownership and sourcing judgment. You've personally owned an outsourcing relationship end to end - commercial terms, governance, performance management, escalation, and the hard conversations - not just coordinated with one someone else owned. You've also built and defended a make-versus-buy or vendor expansion case with cost, quality, and risk modeling, and taken it to senior leadership.
Portfolio-level ownership. You've run multiple concurrent scale programs with genuine tradeoffs between them, and owned the prioritization and capacity calls yourself. You've run programs where consistency of human execution at volume is the product - you know how to design for repeatability, and you spot degradation from leading indicators rather than after the fact.
A track record of building durable infrastructure. SLA and scorecard architecture, governance models, transition playbooks, reporting systems - things other teams adopted and still use. You build and maintain the models, dashboards, and SLA tracking yourself rather than waiting for someone else to instrument it.
Comfort where the playbook doesn't exist, and a habit of leaving people better than you found them. You've stepped into situations with no established approach and built one, with the judgment to know when structure helps and when it would slow things down - and you've mentored program managers or been the person other teams borrow practices from.
For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $102,000 - $132,000
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE SERVICE OPERATIONS TEAM\n\nWe're a tight-knit team of program management, process & automation, and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team while providing an excellent experience for our customers and pros.\n\n \n\n\nABOUT THE ROLE\n\nAs a Senior Program Manager, Vendor & Scaled Operations within Thumbtack's Service Operations PMO, you will own our outsourced and scaled delivery model - the strategy, the governance, and the long-horizon programs that determine how a meaningful share of our service gets delivered. This is not a generalist PM role. It is purpose-built for someone who can hold a commercial relationship, an operational system, and an executive narrative at the same time.\n\nYou will own Thumbtack's vendor and BPO strategy for Service Operations end to end: how we decide what to outsource, how we hold partners accountable, how we govern performance, and how we scale or unwind capacity as the business changes. You'll own a portfolio of scaled operations and partner support programs spanning a year or more, with real interdependencies between them, and you'll make the prioritization and capacity calls across that portfolio rather than escalating them.\n\nYou'll also be the person leadership turns to for the make-versus-buy conversation. Expect to build the cost, quality, and risk case for how we scale, bring it to senior leaders and to vendor executives, and then be accountable for the model you recommended.\n\nThis is a high-leverage, high-ambiguity role. Much of the infrastructure you'll need does not fully exist yet, and building it durably - so it outlasts you - is a core part of the job.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own Thumbtack's vendor and outsourcing strategy for Service Operations - sourcing decisions, make-versus-buy recommendations, capacity strategy across internal, vendor, and partner channels, and the case for expanding, consolidating, or exiting a partner. Own the commercial relationship alongside Legal, Finance, and Procurement (SOWs, rate structures, SLA credits and remedies, renewals) and know which levers to pull when performance slips.\n\n - Design and optimize the governance model for vendor performance: SLA and scorecard architecture, QBR structure, decision rights, escalation paths, and remediation playbooks. Build durable frameworks, not one-off trackers.\n\n - Own a portfolio of programs. Set the strategy, sequence the work, decide what does and doesn't get done, drive it to business-level outcomes, and establish the operating rhythms - cadences, decision logs, dependency tracking, escalation thresholds, change communication - that keep distributed, multi-party delivery predictable.\n\n - Build the measurement framework for the scaled delivery model: quality, SLA attainment, forecast accuracy, cost-to-serve, and the leading indicators that reveal a program is silently degrading before the lagging metrics do. Define what \"good\" looks like and close the loop so performance data actually changes behavior - on our side and the vendor's.\n\n - Align senior leaders and lead the change. Bring executives across Service Operations, IT, Legal, Finance, Product, and Workforce Management to a decision on sourcing priorities and tradeoffs, translating tangled multi-party problems into a clear recommendation - then drive adoption through teams and partners who don't report to you, including the unglamorous follow-through that determines whether change sticks.\n\n - Raise the bar on how this work gets done. Identify and build AI and automation that reduces coordination overhead and improves oversight at scale, and coach other program managers while institutionalizing what works into playbooks and standards, so every future partnership starts from a higher floor.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 8+ years in program or project management, including 3+ years owning vendor, BPO, or outsourced delivery relationships at scale. Experience with multiple vendors, multiple sites, or a vendor transition is strongly preferred. Proficiency in program management tooling (e.g., Jira, Linear, Coda, Smartsheet) and fluency across Agile and Waterfall approaches. PMP, PgMP, or equivalent is nice-to-have.\n\n - Deep vendor ownership and sourcing judgment. You've personally owned an outsourcing relationship end to end - commercial terms, governance, performance management, escalation, and the hard conversations - not just coordinated with one someone else owned. You've also built and defended a make-versus-buy or vendor expansion case with cost, quality, and risk modeling, and taken it to senior leadership.\n\n - Portfolio-level ownership. You've run multiple concurrent scale programs with genuine tradeoffs between them, and owned the prioritization and capacity calls yourself. You've run programs where consistency of human execution at volume is the product - you know how to design for repeatability, and you spot degradation from leading indicators rather than after the fact.\n\n - A track record of building durable infrastructure. SLA and scorecard architecture, governance models, transition playbooks, reporting systems - things other teams adopted and still use. You build and maintain the models, dashboards, and SLA tracking yourself rather than waiting for someone else to instrument it.\n\n - Comfort where the playbook doesn't exist, and a habit of leaving people better than you found them. You've stepped into situations with no established approach and built one, with the judgment to know when structure helps and when it would slow things down - and you've mentored program managers or been the person other teams borrow practices from.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $102,000 - $132,000\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"b99ba30b-4339-4323-ac3e-9b6b0e21bb83","title":"Senior Program Manager, Vendor and Scaled Operations","department":"Commercial Operations","team":"Commercial Operations","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-09-25T18:38:15.775+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/b99ba30b-4339-4323-ac3e-9b6b0e21bb83","applyUrl":"https://jobs.ashbyhq.com/thumbtack/b99ba30b-4339-4323-ac3e-9b6b0e21bb83/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We're a tight-knit team of program management, process & automation, and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team while providing an excellent experience for our customers and pros.
As a Senior Program Manager, Vendor & Scaled Operations within Thumbtack's Service Operations PMO, you will own our outsourced and scaled delivery model - the strategy, the governance, and the long-horizon programs that determine how a meaningful share of our service gets delivered. This is not a generalist PM role. It is purpose-built for someone who can hold a commercial relationship, an operational system, and an executive narrative at the same time.
You will own Thumbtack's vendor and BPO strategy for Service Operations end to end: how we decide what to outsource, how we hold partners accountable, how we govern performance, and how we scale or unwind capacity as the business changes. You'll own a portfolio of scaled operations and partner support programs spanning a year or more, with real interdependencies between them, and you'll make the prioritization and capacity calls across that portfolio rather than escalating them.
You'll also be the person leadership turns to for the make-versus-buy conversation. Expect to build the cost, quality, and risk case for how we scale, bring it to senior leaders and to vendor executives, and then be accountable for the model you recommended.
This is a high-leverage, high-ambiguity role. Much of the infrastructure you'll need does not fully exist yet, and building it durably - so it outlasts you - is a core part of the job.
Own Thumbtack's vendor and outsourcing strategy for Service Operations - sourcing decisions, make-versus-buy recommendations, capacity strategy across internal, vendor, and partner channels, and the case for expanding, consolidating, or exiting a partner. Own the commercial relationship alongside Legal, Finance, and Procurement (SOWs, rate structures, SLA credits and remedies, renewals) and know which levers to pull when performance slips.
Design and optimize the governance model for vendor performance: SLA and scorecard architecture, QBR structure, decision rights, escalation paths, and remediation playbooks. Build durable frameworks, not one-off trackers.
Own a portfolio of programs. Set the strategy, sequence the work, decide what does and doesn't get done, drive it to business-level outcomes, and establish the operating rhythms - cadences, decision logs, dependency tracking, escalation thresholds, change communication - that keep distributed, multi-party delivery predictable.
Build the measurement framework for the scaled delivery model: quality, SLA attainment, forecast accuracy, cost-to-serve, and the leading indicators that reveal a program is silently degrading before the lagging metrics do. Define what \"good\" looks like and close the loop so performance data actually changes behavior - on our side and the vendor's.
Align senior leaders and lead the change. Bring executives across Service Operations, IT, Legal, Finance, Product, and Workforce Management to a decision on sourcing priorities and tradeoffs, translating tangled multi-party problems into a clear recommendation - then drive adoption through teams and partners who don't report to you, including the unglamorous follow-through that determines whether change sticks.
Raise the bar on how this work gets done. Identify and build AI and automation that reduces coordination overhead and improves oversight at scale, and coach other program managers while institutionalizing what works into playbooks and standards, so every future partnership starts from a higher floor.
8+ years in program or project management, including 3+ years owning vendor, BPO, or outsourced delivery relationships at scale. Experience with multiple vendors, multiple sites, or a vendor transition is strongly preferred. Proficiency in program management tooling (e.g., Jira, Linear, Coda, Smartsheet) and fluency across Agile and Waterfall approaches. PMP, PgMP, or equivalent is nice-to-have.
Deep vendor ownership and sourcing judgment. You've personally owned an outsourcing relationship end to end - commercial terms, governance, performance management, escalation, and the hard conversations - not just coordinated with one someone else owned. You've also built and defended a make-versus-buy or vendor expansion case with cost, quality, and risk modeling, and taken it to senior leadership.
Portfolio-level ownership. You've run multiple concurrent scale programs with genuine tradeoffs between them, and owned the prioritization and capacity calls yourself. You've run programs where consistency of human execution at volume is the product - you know how to design for repeatability, and you spot degradation from leading indicators rather than after the fact.
A track record of building durable infrastructure. SLA and scorecard architecture, governance models, transition playbooks, reporting systems - things other teams adopted and still use. You build and maintain the models, dashboards, and SLA tracking yourself rather than waiting for someone else to instrument it.
Comfort where the playbook doesn't exist, and a habit of leaving people better than you found them. You've stepped into situations with no established approach and built one, with the judgment to know when structure helps and when it would slow things down - and you've mentored program managers or been the person other teams borrow practices from.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $153,000 - $198,000
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $137,700 - $178,200
For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $130,100- $168,300
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE SERVICE OPERATIONS TEAM\n\nWe're a tight-knit team of program management, process & automation, and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team while providing an excellent experience for our customers and pros.\n\n \n\n\nABOUT THE ROLE\n\nAs a Senior Program Manager, Vendor & Scaled Operations within Thumbtack's Service Operations PMO, you will own our outsourced and scaled delivery model - the strategy, the governance, and the long-horizon programs that determine how a meaningful share of our service gets delivered. This is not a generalist PM role. It is purpose-built for someone who can hold a commercial relationship, an operational system, and an executive narrative at the same time.\n\nYou will own Thumbtack's vendor and BPO strategy for Service Operations end to end: how we decide what to outsource, how we hold partners accountable, how we govern performance, and how we scale or unwind capacity as the business changes. You'll own a portfolio of scaled operations and partner support programs spanning a year or more, with real interdependencies between them, and you'll make the prioritization and capacity calls across that portfolio rather than escalating them.\n\nYou'll also be the person leadership turns to for the make-versus-buy conversation. Expect to build the cost, quality, and risk case for how we scale, bring it to senior leaders and to vendor executives, and then be accountable for the model you recommended.\n\nThis is a high-leverage, high-ambiguity role. Much of the infrastructure you'll need does not fully exist yet, and building it durably - so it outlasts you - is a core part of the job.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own Thumbtack's vendor and outsourcing strategy for Service Operations - sourcing decisions, make-versus-buy recommendations, capacity strategy across internal, vendor, and partner channels, and the case for expanding, consolidating, or exiting a partner. Own the commercial relationship alongside Legal, Finance, and Procurement (SOWs, rate structures, SLA credits and remedies, renewals) and know which levers to pull when performance slips.\n\n - Design and optimize the governance model for vendor performance: SLA and scorecard architecture, QBR structure, decision rights, escalation paths, and remediation playbooks. Build durable frameworks, not one-off trackers.\n\n - Own a portfolio of programs. Set the strategy, sequence the work, decide what does and doesn't get done, drive it to business-level outcomes, and establish the operating rhythms - cadences, decision logs, dependency tracking, escalation thresholds, change communication - that keep distributed, multi-party delivery predictable.\n\n - Build the measurement framework for the scaled delivery model: quality, SLA attainment, forecast accuracy, cost-to-serve, and the leading indicators that reveal a program is silently degrading before the lagging metrics do. Define what \"good\" looks like and close the loop so performance data actually changes behavior - on our side and the vendor's.\n\n - Align senior leaders and lead the change. Bring executives across Service Operations, IT, Legal, Finance, Product, and Workforce Management to a decision on sourcing priorities and tradeoffs, translating tangled multi-party problems into a clear recommendation - then drive adoption through teams and partners who don't report to you, including the unglamorous follow-through that determines whether change sticks.\n\n - Raise the bar on how this work gets done. Identify and build AI and automation that reduces coordination overhead and improves oversight at scale, and coach other program managers while institutionalizing what works into playbooks and standards, so every future partnership starts from a higher floor.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 8+ years in program or project management, including 3+ years owning vendor, BPO, or outsourced delivery relationships at scale. Experience with multiple vendors, multiple sites, or a vendor transition is strongly preferred. Proficiency in program management tooling (e.g., Jira, Linear, Coda, Smartsheet) and fluency across Agile and Waterfall approaches. PMP, PgMP, or equivalent is nice-to-have.\n\n - Deep vendor ownership and sourcing judgment. You've personally owned an outsourcing relationship end to end - commercial terms, governance, performance management, escalation, and the hard conversations - not just coordinated with one someone else owned. You've also built and defended a make-versus-buy or vendor expansion case with cost, quality, and risk modeling, and taken it to senior leadership.\n\n - Portfolio-level ownership. You've run multiple concurrent scale programs with genuine tradeoffs between them, and owned the prioritization and capacity calls yourself. You've run programs where consistency of human execution at volume is the product - you know how to design for repeatability, and you spot degradation from leading indicators rather than after the fact.\n\n - A track record of building durable infrastructure. SLA and scorecard architecture, governance models, transition playbooks, reporting systems - things other teams adopted and still use. You build and maintain the models, dashboards, and SLA tracking yourself rather than waiting for someone else to instrument it.\n\n - Comfort where the playbook doesn't exist, and a habit of leaving people better than you found them. You've stepped into situations with no established approach and built one, with the judgment to know when structure helps and when it would slow things down - and you've mentored program managers or been the person other teams borrow practices from.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $153,000 - $198,000\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $137,700 - $178,200\n\n - For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $130,100- $168,300\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"c1b25268-09ef-44d0-b08c-af68b650463b","title":"Senior Software Engineer, Design Systems","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-25T20:30:44.642+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/c1b25268-09ef-44d0-b08c-af68b650463b","applyUrl":"https://jobs.ashbyhq.com/thumbtack/c1b25268-09ef-44d0-b08c-af68b650463b/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Design Systems team owns Thumbprint, Thumbtack's design system used across web, iOS, and Android, plus the engineering tooling that connects design intent to shipped product code. We're small and senior — a design manager and two product designers in the design org, plus two engineers in Productivity Engineering. This role covers web and AI-assisted workflows; the partner engineer covers cross-platform components and design tokens. We partner with Developer Experience on AI tooling and Frontend Infrastructure on our web stack. You can read more about our engineering culture on the Thumbtack Engineering Blog.
You'll build the AI-assisted pipeline that moves product work from design to shipped code at Thumbtack: a bidirectional bridge between Figma and Thumbprint's React components, agentic workflows that span low-fidelity exploration through production code, and a prototyping platform where designers, PMs, and engineers iterate together. The pipeline is greenfield, and the design-to-code system you build is the team's invention to make. Developer Experience owns the agent and tooling foundation; Frontend Infrastructure owns the web stack — you'll work with both as you make the design-to-code workflow first-class in each.
Design and implement AI-assisted workflows — using tools like Claude Code and Figma MCP — that move work between Figma, prototypes, and our production frontend codebase.
Work as the engineering counterpart to Product Design — pairing on patterns, components, and workflows that make their work compose into shipped product.
Evolve Thumbprint, our design system, so it composes cleanly with agentic tooling: machine-readable documentation, MCP-friendly component metadata, and tight integration with the prototyping platform.
Partner with Developer Experience on the AI agent and tooling foundation, and with Frontend Infrastructure on our web stack, so this work builds on top of theirs rather than duplicating it.
Engage the engineers and designers who use what you build: run office hours, prioritize their feedback, and ship the highest-impact improvements to how product teams move from idea to production.
Prototype and evaluate emerging AI development tooling, and bring informed recommendations on what to adopt and scale at Thumbtack.
Demonstrated experience as a frontend engineer building production product surfaces, with the systems-thinking instincts to reason about tooling, workflows, and platforms as well as features.
Deep hands-on fluency with the modern web stack: TypeScript, React, and the build, test, and deploy tools that surround them.
Hands-on experience with AI-assisted development tools like Cursor, Claude Code, or Codex, and considered opinions about their limits, where they help, and how to scale them beyond personal use.
Design system experience is welcome but not required; front-end engineering and AI tooling fluency are the load-bearing skills.
A track record of building tools and infrastructure that other engineers or non-engineers actually adopted, with judgment about onboarding, documentation, and the feedback loops that make adoption stick.
Strong cross-functional collaboration instincts, comfortable working closely with designers, PMs, and partner engineering teams as your primary users.
6+ years of industry experience in software engineering.
For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $180,200.00 - $233,200.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE DESIGN SYSTEMS TEAM\n\nThe Design Systems team owns Thumbprint https://thumbprint.design, Thumbtack's design system used across web, iOS, and Android, plus the engineering tooling that connects design intent to shipped product code. We're small and senior — a design manager and two product designers in the design org, plus two engineers in Productivity Engineering. This role covers web and AI-assisted workflows; the partner engineer covers cross-platform components and design tokens. We partner with Developer Experience on AI tooling and Frontend Infrastructure on our web stack. You can read more about our engineering culture on the Thumbtack Engineering Blog https://medium.com/thumbtack-engineering.\n\n\n\n\nTHE CHALLENGE\n\nYou'll build the AI-assisted pipeline that moves product work from design to shipped code at Thumbtack: a bidirectional bridge between Figma and Thumbprint's React components, agentic workflows that span low-fidelity exploration through production code, and a prototyping platform where designers, PMs, and engineers iterate together. The pipeline is greenfield, and the design-to-code system you build is the team's invention to make. Developer Experience owns the agent and tooling foundation; Frontend Infrastructure owns the web stack — you'll work with both as you make the design-to-code workflow first-class in each.\n\n\n\n\nWHAT YOU’LL DO\n\n - Design and implement AI-assisted workflows — using tools like Claude Code and Figma MCP — that move work between Figma, prototypes, and our production frontend codebase.\n\n - Work as the engineering counterpart to Product Design — pairing on patterns, components, and workflows that make their work compose into shipped product.\n\n - Evolve Thumbprint, our design system, so it composes cleanly with agentic tooling: machine-readable documentation, MCP-friendly component metadata, and tight integration with the prototyping platform.\n\n - Partner with Developer Experience on the AI agent and tooling foundation, and with Frontend Infrastructure on our web stack, so this work builds on top of theirs rather than duplicating it.\n\n - Engage the engineers and designers who use what you build: run office hours, prioritize their feedback, and ship the highest-impact improvements to how product teams move from idea to production.\n\n - Prototype and evaluate emerging AI development tooling, and bring informed recommendations on what to adopt and scale at Thumbtack.\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Demonstrated experience as a frontend engineer building production product surfaces, with the systems-thinking instincts to reason about tooling, workflows, and platforms as well as features.\n\n - Deep hands-on fluency with the modern web stack: TypeScript, React, and the build, test, and deploy tools that surround them.\n\n - Hands-on experience with AI-assisted development tools like Cursor, Claude Code, or Codex, and considered opinions about their limits, where they help, and how to scale them beyond personal use.\n\n - Design system experience is welcome but not required; front-end engineering and AI tooling fluency are the load-bearing skills.\n\n - A track record of building tools and infrastructure that other engineers or non-engineers actually adopted, with judgment about onboarding, documentation, and the feedback loops that make adoption stick.\n\n - Strong cross-functional collaboration instincts, comfortable working closely with designers, PMs, and partner engineering teams as your primary users.\n\n - 6+ years of industry experience in software engineering.\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $180,200.00 - $233,200.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"dcaf32e2-d39d-425c-8cb2-4c791b4be6a1","title":"Success Operations Analyst I","department":"Commercial Operations","team":"Commercial Operations","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-25T23:16:42.429+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/dcaf32e2-d39d-425c-8cb2-4c791b4be6a1","applyUrl":"https://jobs.ashbyhq.com/thumbtack/dcaf32e2-d39d-425c-8cb2-4c791b4be6a1/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Success Operations designs the programs, processes, tools, and operating rhythms that help Thumbtack’s Success organization serve customers and pros effectively. We turn company priorities into measurable work across customer recovery, Pro Success, partner fulfillment, and other marketplace operations. Our team partners with Success, Service, Product, Data Science, Engineering, Finance, and other functions to improve outcomes and make frontline work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what works.
As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate ambiguity, connect analysis to action, and drive work from problem definition through launch, measurement, and iteration. You’ll operate with a blend of autonomy and manager support, making sound decisions within your scope and escalating tradeoffs or dependencies when needed.
Your initial portfolio is expected to focus on Customer Success operations, including customer recovery and cross-sell, contact strategy, unresponsive-customer workflows, and our AI-enabled inbound call center program. As priorities change, you may also contribute to Pro Success, supply and fulfillment, partnerships, experiments, and team-wide planning and reporting.The right person will improve how today’s work runs while spotting where AI and automation make an entirely better workflow possible.
Own defined Success Operations programs, initially focused on customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled inbound call center operations. Set goals, milestones, owners, and success measures; manage launch and ongoing performance.
Analyze conversion, retention, revenue, cost to serve, productivity, quality, and customer experience data. Validate results, investigate changes, and turn findings into clear recommendations and next steps.
Improve operational workflows by finding failure points, clarifying handoffs, documenting procedures, and implementing changes that increase speed, quality, and reliability.
Test new approaches within your programs, including approved AI tools and lightweight automation. Verify outputs, measure impact, and work with technical partners when broader system changes are needed.
Coordinate execution across Success, Service, Partnerships, Product, Data Science, Engineering, Finance, Legal, and Marketing. Align stakeholders, surface risks, resolve dependencies, and communicate decisions and progress.
Build and maintain the reporting, playbooks, metric definitions, and quality controls that help teams run programs consistently and identify where to improve.
3–5 years of experience in Success Operations, Customer Success Operations, Marketplace Operations, Business Operations, program management, analytics, consulting, or a related field.
A track record of independently delivering cross-functional operational work that improved customer outcomes, growth, efficiency, quality, or reliability.
Strong analytical judgment and experience working with operational data, including defining useful metrics, investigating root causes, and explaining results and limitations.
Working proficiency with SQL and business intelligence or reporting tools, or equivalent experience independently accessing, combining, and interpreting operational data.
Experience designing and documenting processes, improving handoffs, and using systems or automation to make work more scalable.
Practical experience using AI in repeatable work, checking its outputs, and identifying where human judgment or review is needed.
Clear written and verbal communication, sound prioritization, and the ability to move work forward with stakeholders through moderate ambiguity.
For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE SUCCESS OPERATIONS TEAM\n\nSuccess Operations designs the programs, processes, tools, and operating rhythms that help Thumbtack’s Success organization serve customers and pros effectively. We turn company priorities into measurable work across customer recovery, Pro Success, partner fulfillment, and other marketplace operations. Our team partners with Success, Service, Product, Data Science, Engineering, Finance, and other functions to improve outcomes and make frontline work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what works.\n\n \n\n\nABOUT THE ROLE\n\nAs a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate ambiguity, connect analysis to action, and drive work from problem definition through launch, measurement, and iteration. You’ll operate with a blend of autonomy and manager support, making sound decisions within your scope and escalating tradeoffs or dependencies when needed.\n\n\n\nYour initial portfolio is expected to focus on Customer Success operations, including customer recovery and cross-sell, contact strategy, unresponsive-customer workflows, and our AI-enabled inbound call center program. As priorities change, you may also contribute to Pro Success, supply and fulfillment, partnerships, experiments, and team-wide planning and reporting.The right person will improve how today’s work runs while spotting where AI and automation make an entirely better workflow possible.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own defined Success Operations programs, initially focused on customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled inbound call center operations. Set goals, milestones, owners, and success measures; manage launch and ongoing performance.\n\n - Analyze conversion, retention, revenue, cost to serve, productivity, quality, and customer experience data. Validate results, investigate changes, and turn findings into clear recommendations and next steps.\n\n - Improve operational workflows by finding failure points, clarifying handoffs, documenting procedures, and implementing changes that increase speed, quality, and reliability.\n\n - Test new approaches within your programs, including approved AI tools and lightweight automation. Verify outputs, measure impact, and work with technical partners when broader system changes are needed.\n\n - Coordinate execution across Success, Service, Partnerships, Product, Data Science, Engineering, Finance, Legal, and Marketing. Align stakeholders, surface risks, resolve dependencies, and communicate decisions and progress.\n\n - Build and maintain the reporting, playbooks, metric definitions, and quality controls that help teams run programs consistently and identify where to improve.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 3–5 years of experience in Success Operations, Customer Success Operations, Marketplace Operations, Business Operations, program management, analytics, consulting, or a related field.\n\n - A track record of independently delivering cross-functional operational work that improved customer outcomes, growth, efficiency, quality, or reliability.\n\n - Strong analytical judgment and experience working with operational data, including defining useful metrics, investigating root causes, and explaining results and limitations.\n\n - Working proficiency with SQL and business intelligence or reporting tools, or equivalent experience independently accessing, combining, and interpreting operational data.\n\n - Experience designing and documenting processes, improving handoffs, and using systems or automation to make work more scalable.\n\n - Practical experience using AI in repeatable work, checking its outputs, and identifying where human judgment or review is needed.\n\n - Clear written and verbal communication, sound prioritization, and the ability to move work forward with stakeholders through moderate ambiguity.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"517f1620-7250-4495-a181-2aecffad6475","title":"Senior Native Engineer, Partnerships","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-09-25T20:44:44.137+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/517f1620-7250-4495-a181-2aecffad6475","applyUrl":"https://jobs.ashbyhq.com/thumbtack/517f1620-7250-4495-a181-2aecffad6475/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We’re a startup within a startup. We incubate new products and business models to make sure Thumbtack continues to be the most innovative marketplace for homeowners and professionals to get work done. Our team is self-contained and cross functional between engineering, product, design, analytics, growth and marketing. This structure allows us to move fast and experiment with new ideas rapidly.
We want to test ideas that will drive net new, high intent Homeowners to Thumbtack with jobs to be done and we’ll also encourage the best in class Pros in the Homeservice space to build out their profiles and their businesses on our platform. We will do this by expanding where and how Thumbtack can create value by putting our experience on complementary sites/platforms, integrating into existing workflows, and leveraging third-party offerings to enhance Thumbtack engagement.
We are also responsible for maintaining and growing existing lines of business that were previously created within this group which represent a significant percentage of overall revenue.
As a Native Engineer on the Partnerships team, you'll bring our partnership vision to life by enhancing the native applications our customers and pros use every day. You'll work closely with engineers, product managers, and business stakeholders to execute a broad range of projects — from shaping our GenAI integration strategy, to landing integrations with major partners, to delivering high-quality experiences tailored to each partner's specific needs. You'll also have the chance to build entirely new experiences, applying Thumbtack's capabilities to new verticals and industries. To read more about the hard problems that our team is taking on, visit our engineering blog.
Ship user-facing features end-to-end on mobile, from design handoff through release.
Build net-new experiences and enhance existing workflows in both the customer and service professional facing Thumbtack applications.
Work across both iOS and Android when needed, employing first class agentic tools and frontier models to accelerate delivery and make impact on platforms that aren't your primary.
Work cross-functionally with product managers, designers, and backend engineers to scope, build, and iterate on features.
Fluency with either Android or iOS development.
Deep hands-on expertise with the modern language and UI stack on at least one platform (Kotlin + Jetpack Compose on Android, or Swift + SwiftUI on iOS), with the judgment to choose the right approach for a given feature..
6+ years of industry software experience, with significant time building consumer-facing mobile features..
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $210,800.00 - $272,800.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $189,600.00 - $245,300.00.
For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $179,400.00 - $232,100.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE PARTNERSHIPS TEAM\n\nWe’re a startup within a startup. We incubate new products and business models to make sure Thumbtack continues to be the most innovative marketplace for homeowners and professionals to get work done. Our team is self-contained and cross functional between engineering, product, design, analytics, growth and marketing. This structure allows us to move fast and experiment with new ideas rapidly.\n\nWe want to test ideas that will drive net new, high intent Homeowners to Thumbtack with jobs to be done and we’ll also encourage the best in class Pros in the Homeservice space to build out their profiles and their businesses on our platform. We will do this by expanding where and how Thumbtack can create value by putting our experience on complementary sites/platforms, integrating into existing workflows, and leveraging third-party offerings to enhance Thumbtack engagement.\n\nWe are also responsible for maintaining and growing existing lines of business that were previously created within this group which represent a significant percentage of overall revenue.\n\n\n\n\nTHE CHALLENGE\n\nAs a Native Engineer on the Partnerships team, you'll bring our partnership vision to life by enhancing the native applications our customers and pros use every day. You'll work closely with engineers, product managers, and business stakeholders to execute a broad range of projects — from shaping our GenAI integration strategy, to landing integrations with major partners, to delivering high-quality experiences tailored to each partner's specific needs. You'll also have the chance to build entirely new experiences, applying Thumbtack's capabilities to new verticals and industries. To read more about the hard problems that our team is taking on, visit our engineering blog https://www.thumbtack.com/engineering/.\n\n\n\n\nWHAT YOU’LL DO\n\n - Ship user-facing features end-to-end on mobile, from design handoff through release.\n\n - Build net-new experiences and enhance existing workflows in both the customer and service professional facing Thumbtack applications.\n\n - Work across both iOS and Android when needed, employing first class agentic tools and frontier models to accelerate delivery and make impact on platforms that aren't your primary.\n\n - Work cross-functionally with product managers, designers, and backend engineers to scope, build, and iterate on features.\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Fluency with either Android or iOS development.\n\n - Deep hands-on expertise with the modern language and UI stack on at least one platform (Kotlin + Jetpack Compose on Android, or Swift + SwiftUI on iOS), with the judgment to choose the right approach for a given feature..\n\n - 6+ years of industry software experience, with significant time building consumer-facing mobile features..\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $210,800.00 - $272,800.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $189,600.00 - $245,300.00.\n\n - For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $179,400.00 - $232,100.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"db0a220d-07de-4136-afa1-2c08c2aeebf8","title":"Senior Native Engineer, Partnerships","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-09-25T20:44:45.673+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/db0a220d-07de-4136-afa1-2c08c2aeebf8","applyUrl":"https://jobs.ashbyhq.com/thumbtack/db0a220d-07de-4136-afa1-2c08c2aeebf8/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We’re a startup within a startup. We incubate new products and business models to make sure Thumbtack continues to be the most innovative marketplace for homeowners and professionals to get work done. Our team is self-contained and cross functional between engineering, product, design, analytics, growth and marketing. This structure allows us to move fast and experiment with new ideas rapidly.
We want to test ideas that will drive net new, high intent Homeowners to Thumbtack with jobs to be done and we’ll also encourage the best in class Pros in the Homeservice space to build out their profiles and their businesses on our platform. We will do this by expanding where and how Thumbtack can create value by putting our experience on complementary sites/platforms, integrating into existing workflows, and leveraging third-party offerings to enhance Thumbtack engagement.
We are also responsible for maintaining and growing existing lines of business that were previously created within this group which represent a significant percentage of overall revenue.
As a Native Engineer on the Partnerships team, you'll bring our partnership vision to life by enhancing the native applications our customers and pros use every day. You'll work closely with engineers, product managers, and business stakeholders to execute a broad range of projects — from shaping our GenAI integration strategy, to landing integrations with major partners, to delivering high-quality experiences tailored to each partner's specific needs. You'll also have the chance to build entirely new experiences, applying Thumbtack's capabilities to new verticals and industries. To read more about the hard problems that our team is taking on, visit our engineering blog.
Ship user-facing features end-to-end on mobile, from design handoff through release.
Build net-new experiences and enhance existing workflows in both the customer and service professional facing Thumbtack applications.
Work across both iOS and Android when needed, employing first class agentic tools and frontier models to accelerate delivery and make impact on platforms that aren't your primary.
Work cross-functionally with product managers, designers, and backend engineers to scope, build, and iterate on features.
Fluency with either Android or iOS development.
Deep hands-on expertise with the modern language and UI stack on at least one platform (Kotlin + Jetpack Compose on Android, or Swift + SwiftUI on iOS), with the judgment to choose the right approach for a given feature..
6+ years of industry software experience, with significant time building consumer-facing mobile features..
Strong product sense - ability to translate product and design requirements into technical implementation, and to weigh in on UX tradeoffs, beyond just executing a spec.
A track record of owning features through the full lifecycle: experimentation and A/B testing, metrics instrumentation, data-driven iteration, and post-launch support.
Facility in navigating platform constraints: app store review, OS version support, device fragmentation.
For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $180,200.00 - $233,200.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE PARTNERSHIPS TEAM\n\nWe’re a startup within a startup. We incubate new products and business models to make sure Thumbtack continues to be the most innovative marketplace for homeowners and professionals to get work done. Our team is self-contained and cross functional between engineering, product, design, analytics, growth and marketing. This structure allows us to move fast and experiment with new ideas rapidly.\n\nWe want to test ideas that will drive net new, high intent Homeowners to Thumbtack with jobs to be done and we’ll also encourage the best in class Pros in the Homeservice space to build out their profiles and their businesses on our platform. We will do this by expanding where and how Thumbtack can create value by putting our experience on complementary sites/platforms, integrating into existing workflows, and leveraging third-party offerings to enhance Thumbtack engagement.\n\nWe are also responsible for maintaining and growing existing lines of business that were previously created within this group which represent a significant percentage of overall revenue.\n\n \n\n\nTHE CHALLENGE\n\nAs a Native Engineer on the Partnerships team, you'll bring our partnership vision to life by enhancing the native applications our customers and pros use every day. You'll work closely with engineers, product managers, and business stakeholders to execute a broad range of projects — from shaping our GenAI integration strategy, to landing integrations with major partners, to delivering high-quality experiences tailored to each partner's specific needs. You'll also have the chance to build entirely new experiences, applying Thumbtack's capabilities to new verticals and industries. To read more about the hard problems that our team is taking on, visit our engineering blog https://www.thumbtack.com/engineering/.\n\n \n\n\nWHAT YOU’LL DO\n\n - Ship user-facing features end-to-end on mobile, from design handoff through release.\n\n - Build net-new experiences and enhance existing workflows in both the customer and service professional facing Thumbtack applications.\n\n - Work across both iOS and Android when needed, employing first class agentic tools and frontier models to accelerate delivery and make impact on platforms that aren't your primary.\n\n - Work cross-functionally with product managers, designers, and backend engineers to scope, build, and iterate on features.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Fluency with either Android or iOS development.\n\n - Deep hands-on expertise with the modern language and UI stack on at least one platform (Kotlin + Jetpack Compose on Android, or Swift + SwiftUI on iOS), with the judgment to choose the right approach for a given feature..\n\n - 6+ years of industry software experience, with significant time building consumer-facing mobile features..\n\n - Strong product sense - ability to translate product and design requirements into technical implementation, and to weigh in on UX tradeoffs, beyond just executing a spec.\n\n - A track record of owning features through the full lifecycle: experimentation and A/B testing, metrics instrumentation, data-driven iteration, and post-launch support.\n\n - Facility in navigating platform constraints: app store review, OS version support, device fragmentation.\n \n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $180,200.00 - $233,200.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"f82051f8-b3f1-498d-b273-58e1b56f4925","title":"Senior Software Engineer, Design Systems","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-09-25T20:30:43.136+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/f82051f8-b3f1-498d-b273-58e1b56f4925","applyUrl":"https://jobs.ashbyhq.com/thumbtack/f82051f8-b3f1-498d-b273-58e1b56f4925/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Design Systems team owns Thumbprint, Thumbtack's design system used across web, iOS, and Android, plus the engineering tooling that connects design intent to shipped product code. We're small and senior — a design manager and two product designers in the design org, plus two engineers in Productivity Engineering. This role covers web and AI-assisted workflows; the partner engineer covers cross-platform components and design tokens. We partner with Developer Experience on AI tooling and Frontend Infrastructure on our web stack. You can read more about our engineering culture on the Thumbtack Engineering Blog.
You'll build the AI-assisted pipeline that moves product work from design to shipped code at Thumbtack: a bidirectional bridge between Figma and Thumbprint's React components, agentic workflows that span low-fidelity exploration through production code, and a prototyping platform where designers, PMs, and engineers iterate together. The pipeline is greenfield, and the design-to-code system you build is the team's invention to make. Developer Experience owns the agent and tooling foundation; Frontend Infrastructure owns the web stack — you'll work with both as you make the design-to-code workflow first-class in each.
Design and implement AI-assisted workflows — using tools like Claude Code and Figma MCP — that move work between Figma, prototypes, and our production frontend codebase.
Work as the engineering counterpart to Product Design — pairing on patterns, components, and workflows that make their work compose into shipped product.
Evolve Thumbprint, our design system, so it composes cleanly with agentic tooling: machine-readable documentation, MCP-friendly component metadata, and tight integration with the prototyping platform.
Partner with Developer Experience on the AI agent and tooling foundation, and with Frontend Infrastructure on our web stack, so this work builds on top of theirs rather than duplicating it.
Engage the engineers and designers who use what you build: run office hours, prioritize their feedback, and ship the highest-impact improvements to how product teams move from idea to production.
Prototype and evaluate emerging AI development tooling, and bring informed recommendations on what to adopt and scale at Thumbtack.
Demonstrated experience as a frontend engineer building production product surfaces, with the systems-thinking instincts to reason about tooling, workflows, and platforms as well as features.
Deep hands-on fluency with the modern web stack: TypeScript, React, and the build, test, and deploy tools that surround them.
Hands-on experience with AI-assisted development tools like Cursor, Claude Code, or Codex, and considered opinions about their limits, where they help, and how to scale them beyond personal use.
Design system experience is welcome but not required; front-end engineering and AI tooling fluency are the load-bearing skills.
A track record of building tools and infrastructure that other engineers or non-engineers actually adopted, with judgment about onboarding, documentation, and the feedback loops that make adoption stick.
Strong cross-functional collaboration instincts, comfortable working closely with designers, PMs, and partner engineering teams as your primary users.
6+ years of industry experience in software engineering.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00.
For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE DESIGN SYSTEMS TEAM\n\nThe Design Systems team owns Thumbprint https://thumbprint.design, Thumbtack's design system used across web, iOS, and Android, plus the engineering tooling that connects design intent to shipped product code. We're small and senior — a design manager and two product designers in the design org, plus two engineers in Productivity Engineering. This role covers web and AI-assisted workflows; the partner engineer covers cross-platform components and design tokens. We partner with Developer Experience on AI tooling and Frontend Infrastructure on our web stack. You can read more about our engineering culture on the Thumbtack Engineering Blog https://medium.com/thumbtack-engineering.\n\n\n\n\nTHE CHALLENGE\n\nYou'll build the AI-assisted pipeline that moves product work from design to shipped code at Thumbtack: a bidirectional bridge between Figma and Thumbprint's React components, agentic workflows that span low-fidelity exploration through production code, and a prototyping platform where designers, PMs, and engineers iterate together. The pipeline is greenfield, and the design-to-code system you build is the team's invention to make. Developer Experience owns the agent and tooling foundation; Frontend Infrastructure owns the web stack — you'll work with both as you make the design-to-code workflow first-class in each.\n\n\n\n\nWHAT YOU’LL DO\n\n - Design and implement AI-assisted workflows — using tools like Claude Code and Figma MCP — that move work between Figma, prototypes, and our production frontend codebase.\n\n - Work as the engineering counterpart to Product Design — pairing on patterns, components, and workflows that make their work compose into shipped product.\n\n - Evolve Thumbprint, our design system, so it composes cleanly with agentic tooling: machine-readable documentation, MCP-friendly component metadata, and tight integration with the prototyping platform.\n\n - Partner with Developer Experience on the AI agent and tooling foundation, and with Frontend Infrastructure on our web stack, so this work builds on top of theirs rather than duplicating it.\n\n - Engage the engineers and designers who use what you build: run office hours, prioritize their feedback, and ship the highest-impact improvements to how product teams move from idea to production.\n\n - Prototype and evaluate emerging AI development tooling, and bring informed recommendations on what to adopt and scale at Thumbtack.\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Demonstrated experience as a frontend engineer building production product surfaces, with the systems-thinking instincts to reason about tooling, workflows, and platforms as well as features.\n\n - Deep hands-on fluency with the modern web stack: TypeScript, React, and the build, test, and deploy tools that surround them.\n\n - Hands-on experience with AI-assisted development tools like Cursor, Claude Code, or Codex, and considered opinions about their limits, where they help, and how to scale them beyond personal use.\n\n - Design system experience is welcome but not required; front-end engineering and AI tooling fluency are the load-bearing skills.\n\n - A track record of building tools and infrastructure that other engineers or non-engineers actually adopted, with judgment about onboarding, documentation, and the feedback loops that make adoption stick.\n\n - Strong cross-functional collaboration instincts, comfortable working closely with designers, PMs, and partner engineering teams as your primary users.\n\n - 6+ years of industry experience in software engineering.\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"9936d499-d32d-47d7-84b2-acfd87de2258","title":"Senior Software Engineer, Site Reliability Engineering","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-10-02T18:13:29.865+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/9936d499-d32d-47d7-84b2-acfd87de2258","applyUrl":"https://jobs.ashbyhq.com/thumbtack/9936d499-d32d-47d7-84b2-acfd87de2258/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems.
The Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications.
Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services.
Set the architectural direction of infrastructure and platform services while supporting the engineering organization.
Design and implement tools and processes used for deployment, change, service, and infrastructure management.
Troubleshoot and debug critical systems throughout the SDLC.
Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization.
Capacity planning and demand forecasting, anticipating performance bottlenecks.
Participate in rotating on-call duties.
Extensive fluency in AWS and Linux.
Ability to effectively read, write, and debug code in production facing systems.
Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP.
Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact.
5 years of experience managing infrastructure and systems.
Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment.
Ability to communicate clearly and effectively to cross functional partners of various technical levels.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $210,800.00 - $272,800.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $189,600.00 - $245,300.00.
For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $179,400.00 - $232,100.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE SITE RELIABILITY ENGINEERING TEAM\n\nThumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems.\n\n\nTHE CHALLENGE\n\nThe Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications.\n\n\nWHAT YOU’LL DO\n\n - Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services.\n\n - Set the architectural direction of infrastructure and platform services while supporting the engineering organization.\n\n - Design and implement tools and processes used for deployment, change, service, and infrastructure management.\n\n - Troubleshoot and debug critical systems throughout the SDLC.\n\n - Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization.\n\n - Capacity planning and demand forecasting, anticipating performance bottlenecks.\n\n - Participate in rotating on-call duties.\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Extensive fluency in AWS and Linux.\n\n - Ability to effectively read, write, and debug code in production facing systems.\n\n - Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP.\n\n - Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact.\n\n - 5 years of experience managing infrastructure and systems.\n\n - Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment.\n\n - Ability to communicate clearly and effectively to cross functional partners of various technical levels.\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $210,800.00 - $272,800.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $189,600.00 - $245,300.00.\n\n - For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $179,400.00 - $232,100.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"e0438df3-8064-4d98-931a-74c14ba295c6","title":"Senior Software Engineer, Site Reliability Engineering","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-10-02T18:13:32.904+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/e0438df3-8064-4d98-931a-74c14ba295c6","applyUrl":"https://jobs.ashbyhq.com/thumbtack/e0438df3-8064-4d98-931a-74c14ba295c6/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems.
The Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications.
Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services.
Set the architectural direction of infrastructure and platform services while supporting the engineering organization.
Design and implement tools and processes used for deployment, change, service, and infrastructure management.
Troubleshoot and debug critical systems throughout the SDLC.
Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization.
Capacity planning and demand forecasting, anticipating performance bottlenecks.
Participate in rotating on-call duties.
Extensive fluency in AWS and Linux.
Ability to effectively read, write, and debug code in production facing systems.
Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP.
Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact.
5 years of experience managing infrastructure and systems.
Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment.
Ability to communicate clearly and effectively to cross functional partners of various technical levels.
For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $180,200.00 - $233,200.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE SITE RELIABILITY ENGINEERING TEAM\n\nThumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems.\n\n\nTHE CHALLENGE\n\nThe Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications.\n\n\nWHAT YOU’LL DO\n\n - Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services.\n\n - Set the architectural direction of infrastructure and platform services while supporting the engineering organization.\n\n - Design and implement tools and processes used for deployment, change, service, and infrastructure management.\n\n - Troubleshoot and debug critical systems throughout the SDLC.\n\n - Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization.\n\n - Capacity planning and demand forecasting, anticipating performance bottlenecks.\n\n - Participate in rotating on-call duties.\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - Extensive fluency in AWS and Linux.\n\n - Ability to effectively read, write, and debug code in production facing systems.\n\n - Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP.\n\n - Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact.\n\n - 5 years of experience managing infrastructure and systems.\n\n - Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment.\n\n - Ability to communicate clearly and effectively to cross functional partners of various technical levels.\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $180,200.00 - $233,200.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"2c3b12ee-1729-4b2b-ad4d-d753c87bec03","title":"IT Systems Engineer II","department":"Internal Tools","team":"Internal Tools","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-10-02T17:30:30.698+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/2c3b12ee-1729-4b2b-ad4d-d753c87bec03","applyUrl":"https://jobs.ashbyhq.com/thumbtack/2c3b12ee-1729-4b2b-ad4d-d753c87bec03/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The IT Infrastructure team builds and operates the systems that power how Thumbtack employees work. The team is composed of two core functions — IT Systems & Endpoint Engineering and IT Systems Architecture — delivering reliable, scalable, and secure infrastructure across identity, SaaS platforms, cloud systems, and endpoint management. We partner closely with IT Operations, Security, and other Engineering teams to provide seamless access to the tools employees need, and we own these systems end-to-end — from intake and implementation through ongoing operations and continuous improvement.
As an IT Systems Engineer II on the IT Infrastructure team, you’ll build, support, and scale our internal systems, handle inbound IT Infrastructure requests from the business, and triage and handle escalations from our IT Support team. You’ll collaborate with engineers, program managers, leaders and partners to execute projects, manage critical data, and implement and maintain our infrastructure, systems and integrations. You will leverage your in-depth knowledge of SaaS systems administration, cloud-hosted services, authentication/access systems and security to solve challenges big and small. You are an excellent communicator with a passion for technology, mentoring others and delivering world-class services.
Act as a primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other key tools and partner with IT and other teams to implement and maintain integrations with other platforms / tools.
Serve as an escalation point for our IT Support team, troubleshooting complex technical problems, documenting processes as needed.
Triage and handle inbound IT Infrastructure requests from the business, including scoping requirements to implement SSO and other integrations, configuration of SaaS tools, and leveraging automation to solve inefficient business processes.
Collaborate with and enable cross-functional teams across the business to improve efficiency via systems design and automation, and AI tools.
Manage data, security, and legal governance processes and maintain compliance with security standards (least-privilege access, patching, two-factor authentication, VPN).
Proactively monitor systems health, identify, troubleshoot and resolve advanced issues, and participate in on-call rotation for critical components & changes (change/incident management).
Drive and contribute to technology projects with a focus on delivering business value.
5+ years IT systems engineering experience in a distributed, enterprise IT environment
Proven track record administering core IT platforms like Okta, Google Workspace, Atlassian, GitHub, Claude and Slack.
A history of managing infrastructure as code using tools like Terraform or GitOps
An AI-first mentality having enabled tools like Claude and ChatGPT for your colleagues and using those tools to manage your workflows
Proficiency in building automations using tools like Okta Workflows, Jira Automations, and Slack Workflows
Excellent working knowledge of identity access management systems, services and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC), and some proficiency in scripting languages (Python (preferred), Shell
Understanding of security and compliance methodologies and practices, including experience with security incident response processes and tools.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $145,400.00 - $188,100.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $130,900.00 - $169,400.00.
For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $123,300.00 - $159,500.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE IT INFRASTRUCTURE TEAM\n\nThe IT Infrastructure team builds and operates the systems that power how Thumbtack employees work. The team is composed of two core functions — IT Systems & Endpoint Engineering and IT Systems Architecture — delivering reliable, scalable, and secure infrastructure across identity, SaaS platforms, cloud systems, and endpoint management. We partner closely with IT Operations, Security, and other Engineering teams to provide seamless access to the tools employees need, and we own these systems end-to-end — from intake and implementation through ongoing operations and continuous improvement.\n\n\nCHALLENGE\n\nAs an IT Systems Engineer II on the IT Infrastructure team, you’ll build, support, and scale our internal systems, handle inbound IT Infrastructure requests from the business, and triage and handle escalations from our IT Support team. You’ll collaborate with engineers, program managers, leaders and partners to execute projects, manage critical data, and implement and maintain our infrastructure, systems and integrations. You will leverage your in-depth knowledge of SaaS systems administration, cloud-hosted services, authentication/access systems and security to solve challenges big and small. You are an excellent communicator with a passion for technology, mentoring others and delivering world-class services.\n\n\nWHAT YOU’LL DO\n\n - Act as a primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other key tools and partner with IT and other teams to implement and maintain integrations with other platforms / tools.\n\n - Serve as an escalation point for our IT Support team, troubleshooting complex technical problems, documenting processes as needed.\n\n - Triage and handle inbound IT Infrastructure requests from the business, including scoping requirements to implement SSO and other integrations, configuration of SaaS tools, and leveraging automation to solve inefficient business processes.\n\n - Collaborate with and enable cross-functional teams across the business to improve efficiency via systems design and automation, and AI tools.\n\n - Manage data, security, and legal governance processes and maintain compliance with security standards (least-privilege access, patching, two-factor authentication, VPN).\n\n - Proactively monitor systems health, identify, troubleshoot and resolve advanced issues, and participate in on-call rotation for critical components & changes (change/incident management).\n\n - Drive and contribute to technology projects with a focus on delivering business value.\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 5+ years IT systems engineering experience in a distributed, enterprise IT environment\n\n - Proven track record administering core IT platforms like Okta, Google Workspace, Atlassian, GitHub, Claude and Slack.\n\n - A history of managing infrastructure as code using tools like Terraform or GitOps\n\n - An AI-first mentality having enabled tools like Claude and ChatGPT for your colleagues and using those tools to manage your workflows\n\n - Proficiency in building automations using tools like Okta Workflows, Jira Automations, and Slack Workflows\n\n - Excellent working knowledge of identity access management systems, services and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC), and some proficiency in scripting languages (Python (preferred), Shell\n\n - Understanding of security and compliance methodologies and practices, including experience with security incident response processes and tools.\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $145,400.00 - $188,100.00.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $130,900.00 - $169,400.00.\n\n - For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $123,300.00 - $159,500.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"b68d0f04-f7b6-43fc-9886-e2adc57641f0","title":"IT Systems Engineer II","department":"Internal Tools","team":"Internal Tools","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-10-02T17:30:32.739+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/b68d0f04-f7b6-43fc-9886-e2adc57641f0","applyUrl":"https://jobs.ashbyhq.com/thumbtack/b68d0f04-f7b6-43fc-9886-e2adc57641f0/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The IT Infrastructure team builds and operates the systems that power how Thumbtack employees work. The team is composed of two core functions — IT Systems & Endpoint Engineering and IT Systems Architecture — delivering reliable, scalable, and secure infrastructure across identity, SaaS platforms, cloud systems, and endpoint management. We partner closely with IT Operations, Security, and other Engineering teams to provide seamless access to the tools employees need, and we own these systems end-to-end — from intake and implementation through ongoing operations and continuous improvement.
As an IT Systems Engineer II on the IT Infrastructure team, you’ll build, support, and scale our internal systems, handle inbound IT Infrastructure requests from the business, and triage and handle escalations from our IT Support team. You’ll collaborate with engineers, program managers, leaders and partners to execute projects, manage critical data, and implement and maintain our infrastructure, systems and integrations. You will leverage your in-depth knowledge of SaaS systems administration, cloud-hosted services, authentication/access systems and security to solve challenges big and small. You are an excellent communicator with a passion for technology, mentoring others and delivering world-class services.
Act as a primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other key tools and partner with IT and other teams to implement and maintain integrations with other platforms / tools.
Serve as an escalation point for our IT Support team, troubleshooting complex technical problems, documenting processes as needed.
Triage and handle inbound IT Infrastructure requests from the business, including scoping requirements to implement SSO and other integrations, configuration of SaaS tools, and leveraging automation to solve inefficient business processes.
Collaborate with and enable cross-functional teams across the business to improve efficiency via systems design and automation, and AI tools.
Manage data, security, and legal governance processes and maintain compliance with security standards (least-privilege access, patching, two-factor authentication, VPN).
Proactively monitor systems health, identify, troubleshoot and resolve advanced issues, and participate in on-call rotation for critical components & changes (change/incident management).
Drive and contribute to technology projects with a focus on delivering business value.
5+ years IT systems engineering experience in a distributed, enterprise IT environment
Proven track record administering core IT platforms like Okta, Google Workspace, Atlassian, GitHub, Claude and Slack.
A history of managing infrastructure as code using tools like Terraform or GitOps
An AI-first mentality having enabled tools like Claude and ChatGPT for your colleagues and using those tools to manage your workflows
Proficiency in building automations using tools like Okta Workflows, Jira Automations, and Slack Workflows
Excellent working knowledge of identity access management systems, services and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC), and some proficiency in scripting languages (Python (preferred), Shell
Understanding of security and compliance methodologies and practices, including experience with security incident response processes and tools.
For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $105,400.00 - $136,400.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE IT INFRASTRUCTURE TEAM\n\nThe IT Infrastructure team builds and operates the systems that power how Thumbtack employees work. The team is composed of two core functions — IT Systems & Endpoint Engineering and IT Systems Architecture — delivering reliable, scalable, and secure infrastructure across identity, SaaS platforms, cloud systems, and endpoint management. We partner closely with IT Operations, Security, and other Engineering teams to provide seamless access to the tools employees need, and we own these systems end-to-end — from intake and implementation through ongoing operations and continuous improvement.\n\n\nCHALLENGE\n\nAs an IT Systems Engineer II on the IT Infrastructure team, you’ll build, support, and scale our internal systems, handle inbound IT Infrastructure requests from the business, and triage and handle escalations from our IT Support team. You’ll collaborate with engineers, program managers, leaders and partners to execute projects, manage critical data, and implement and maintain our infrastructure, systems and integrations. You will leverage your in-depth knowledge of SaaS systems administration, cloud-hosted services, authentication/access systems and security to solve challenges big and small. You are an excellent communicator with a passion for technology, mentoring others and delivering world-class services.\n\n\nWHAT YOU’LL DO\n\n - Act as a primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other key tools and partner with IT and other teams to implement and maintain integrations with other platforms / tools.\n\n - Serve as an escalation point for our IT Support team, troubleshooting complex technical problems, documenting processes as needed.\n\n - Triage and handle inbound IT Infrastructure requests from the business, including scoping requirements to implement SSO and other integrations, configuration of SaaS tools, and leveraging automation to solve inefficient business processes.\n\n - Collaborate with and enable cross-functional teams across the business to improve efficiency via systems design and automation, and AI tools.\n\n - Manage data, security, and legal governance processes and maintain compliance with security standards (least-privilege access, patching, two-factor authentication, VPN).\n\n - Proactively monitor systems health, identify, troubleshoot and resolve advanced issues, and participate in on-call rotation for critical components & changes (change/incident management).\n\n - Drive and contribute to technology projects with a focus on delivering business value.\n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 5+ years IT systems engineering experience in a distributed, enterprise IT environment\n\n - Proven track record administering core IT platforms like Okta, Google Workspace, Atlassian, GitHub, Claude and Slack.\n\n - A history of managing infrastructure as code using tools like Terraform or GitOps\n\n - An AI-first mentality having enabled tools like Claude and ChatGPT for your colleagues and using those tools to manage your workflows\n\n - Proficiency in building automations using tools like Okta Workflows, Jira Automations, and Slack Workflows\n\n - Excellent working knowledge of identity access management systems, services and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC), and some proficiency in scripting languages (Python (preferred), Shell\n\n - Understanding of security and compliance methodologies and practices, including experience with security incident response processes and tools.\n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $105,400.00 - $136,400.00.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"6f4efff0-46a0-411b-8371-9ce9f13311e8","title":"Instructional Design Specialist","department":"Commercial Operations","team":"Commercial Operations","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-10-05T19:46:58.050+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/6f4efff0-46a0-411b-8371-9ce9f13311e8","applyUrl":"https://jobs.ashbyhq.com/thumbtack/6f4efff0-46a0-411b-8371-9ce9f13311e8/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Field Enablement team at Thumbtack empowers our employees, pros, and customers through impactful learning experiences that drive performance, skill development, and business outcomes. We’re a collaborative, cross-functional team made up of three key pillars: Enablement Design, Enablement Delivery, and Content & Communications. Together, we identify learning needs across the organization and create thoughtful, scalable solutions that support every stage of the employee lifecycle. From onboarding to ongoing development, our work is deeply embedded in the success of Thumbtack’s frontline teams and plays a vital role in ensuring a consistent, high-quality experience for the pros and customers who rely on us every day
As an Instructional Designer on the Field Enablement team, you are a master architect of learning experiences. You will be responsible for designing, developing, and maintaining engaging and effective learning programs that drive performance and business outcomes. You'll partner closely with subject matter experts (SMEs), project managers, and frontline leaders to conduct needs analysis, outline learning objectives, and build scalable learning solutions. Your work will directly impact the speed at which our frontline teams become proficient and the quality of the experience we deliver to pros and customers.
Lead end-to-end instructional design for complex, high-impact learning programs, owning projects from needs analysis through evaluation while balancing scope, sequencing, and tradeoffs to maintain quality and delivery commitments across multiple initiatives.
Design learning ecosystems that extend beyond formal training through social, experiential, and digital reinforcement aligned with the 70/20/10 model, applying Action Mapping and performance consulting techniques to drive measurable behavior change.
Partner closely with cross-functional stakeholders and SMEs to translate business goals into effective learning strategies, surfacing performance gaps, reframing solution requests, and articulating tradeoffs to align on the right instructional approach.
Develop assessments and evaluation plans to measure program effectiveness, analyzing outcomes across Kirkpatrick Levels 1–3 and contributing insights tied to business performance.
Contribute to content governance, peer review, and instructional design standards to ensure quality, consistency, and scalability, while maintaining and evolving existing learning programs to reflect product updates, process changes, and shifting business priorities.
Actively use AI tools such as Claude/OpenAI to design, develop, and iterate on asynchronous learning content, applying builder-level fluency to improve speed, quality, and design fidelity.
Create basic multimedia assets including screen recordings, short-form video, and AI-assisted voiceover content in support of learning programs. Full production capability not required.
4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment.
A strong portfolio demonstrating ownership of complex learning programs and a variety of instructional modalities.
Solid expertise in instructional design models (e.g., ADDIE, SAM) and adult learning theory, with working knowledge of Action Mapping or performance consulting approaches.
Demonstrated hands-on experience using AI tools (e.g., Claude/OpenAI) to build asynchronous learning content. Builder-level fluency preferred - active use in a design workflow, not just familiarity.
Strong project management and stakeholder partnership skills, with the proven ability to independently own projects from needs analysis through evaluation without requiring manager design direction.
Demonstrated ability to collaborate cross-functionally (e.g., Product, Engineering, Ops) and communicate design rationale clearly to diverse audiences.
A learner-first mindset with a commitment to continuous improvement, experimentation, and high-quality design standards.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $108,000 - $139,700.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $96,900 - $125,400.
For candidates living in all other US locations, the expected salary range for this role is currently $91,800 - $118,800.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE FIELD ENABLEMENT TEAM\n\nThe Field Enablement team at Thumbtack empowers our employees, pros, and customers through impactful learning experiences that drive performance, skill development, and business outcomes. We’re a collaborative, cross-functional team made up of three key pillars: Enablement Design, Enablement Delivery, and Content & Communications. Together, we identify learning needs across the organization and create thoughtful, scalable solutions that support every stage of the employee lifecycle. From onboarding to ongoing development, our work is deeply embedded in the success of Thumbtack’s frontline teams and plays a vital role in ensuring a consistent, high-quality experience for the pros and customers who rely on us every day\n\n \n\n\nABOUT THE ROLE\n\nAs an Instructional Designer on the Field Enablement team, you are a master architect of learning experiences. You will be responsible for designing, developing, and maintaining engaging and effective learning programs that drive performance and business outcomes. You'll partner closely with subject matter experts (SMEs), project managers, and frontline leaders to conduct needs analysis, outline learning objectives, and build scalable learning solutions. Your work will directly impact the speed at which our frontline teams become proficient and the quality of the experience we deliver to pros and customers.\n\n \n\n\nWHAT YOU’LL DO\n\n - Lead end-to-end instructional design for complex, high-impact learning programs, owning projects from needs analysis through evaluation while balancing scope, sequencing, and tradeoffs to maintain quality and delivery commitments across multiple initiatives.\n\n - Design learning ecosystems that extend beyond formal training through social, experiential, and digital reinforcement aligned with the 70/20/10 model, applying Action Mapping and performance consulting techniques to drive measurable behavior change.\n\n - Partner closely with cross-functional stakeholders and SMEs to translate business goals into effective learning strategies, surfacing performance gaps, reframing solution requests, and articulating tradeoffs to align on the right instructional approach.\n\n - Develop assessments and evaluation plans to measure program effectiveness, analyzing outcomes across Kirkpatrick Levels 1–3 and contributing insights tied to business performance.\n\n - Contribute to content governance, peer review, and instructional design standards to ensure quality, consistency, and scalability, while maintaining and evolving existing learning programs to reflect product updates, process changes, and shifting business priorities.\n\n - Actively use AI tools such as Claude/OpenAI to design, develop, and iterate on asynchronous learning content, applying builder-level fluency to improve speed, quality, and design fidelity.\n\n - Create basic multimedia assets including screen recordings, short-form video, and AI-assisted voiceover content in support of learning programs. Full production capability not required.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment.\n\n - A strong portfolio demonstrating ownership of complex learning programs and a variety of instructional modalities.\n\n - Solid expertise in instructional design models (e.g., ADDIE, SAM) and adult learning theory, with working knowledge of Action Mapping or performance consulting approaches.\n\n - Demonstrated hands-on experience using AI tools (e.g., Claude/OpenAI) to build asynchronous learning content. Builder-level fluency preferred - active use in a design workflow, not just familiarity.\n\n - Strong project management and stakeholder partnership skills, with the proven ability to independently own projects from needs analysis through evaluation without requiring manager design direction.\n\n - Demonstrated ability to collaborate cross-functionally (e.g., Product, Engineering, Ops) and communicate design rationale clearly to diverse audiences.\n\n - A learner-first mindset with a commitment to continuous improvement, experimentation, and high-quality design standards.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $108,000 - $139,700.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $96,900 - $125,400.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $91,800 - $118,800.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"5e63219a-4949-44d5-b15e-a2657bc85ac3","title":"Chief of Staff to the CEO","department":"People","team":"People","employmentType":"FullTime","location":"Remote, Ontario","secondaryLocations":[{"location":"Remote, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Victoria"}}}],"publishedAt":"2026-10-08T19:52:02.756+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/5e63219a-4949-44d5-b15e-a2657bc85ac3","applyUrl":"https://jobs.ashbyhq.com/thumbtack/5e63219a-4949-44d5-b15e-a2657bc85ac3/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Office of the CEO works across Thumbtack’s most important company-wide priorities alongside the CEO, senior leadership team, and the leaders accountable for delivering them. It operates across organizational boundaries, with a close view of the strategy being set, the tradeoffs being made, and how decisions are being implemented. Deliberately small, the team creates leverage through judgment, access, and the ability to help the company move with greater clarity and speed.
As Chief of Staff to the CEO, you will be a second set of eyes on the whole business and close the gap between leadership decisions and organizational action. You will identify consequential questions, emerging risks, and conflicts across teams early, form a point of view, and ensure they are addressed by the right leaders. You will also help the company act on leadership decisions quickly, consistently, and with clear ownership. This is neither an administrative role nor the owner of company strategy; you will sharpen and pressure-test the senior leadership team’s direction while improving how the company acts on it.
Translate senior leadership decisions into coordinated action by clarifying what was decided, identifying the teams affected, sequencing communication, and tracking execution.
Surface consequential questions, organizational constraints, and emerging risks early, and persist until the appropriate leaders address them.
Identify duplicated work, conflicting roadmaps, and cross-functional problems that lack clear ownership, then ensure they are resolved by the right teams.
Own and continually improve the senior leadership team’s operating rhythm, including how priorities are reviewed, decisions are made, and commitments are tracked.
Improve the quality and flow of information to and from the CEO so leaders have the context they need to act.
Lead a small number of CEO-priority efforts without a natural functional home, partnering with accountable leaders to move them through completion.
12+ years of experience across operations, business operations, strategy, general management, or a chief of staff function in high-growth technology environments. Prior experience as a CEO’s chief of staff, leading an integration or organizational transformation, or scaling operations through a significant period of growth is a strong plus.
Evidence of entrepreneurial ownership, whether as a founder, early-stage operator, or internal builder who has led an ambiguous, high-stakes mandate from definition through execution.
A track record of driving complex, cross-functional initiatives to completion without relying on direct authority, title, or headcount.
The credibility, judgment, and low ego to operate as an intellectual peer to senior executives, form and press a clear point of view, challenge the CEO, and deliver difficult messages directly.
Exceptional written and verbal communication, with the ability to compress complexity into clear, actionable direction quickly.
Exceptional organization, resilience, discretion, and follow-through, with the ability to create structure amid ambiguity and changing priorities.
Fluency using AI in your own work and a well-developed perspective on how AI should change the way a company like Thumbtack operates.
For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $232,000 - $284,000.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE OFFICE OF THE CEO\n\nThe Office of the CEO works across Thumbtack’s most important company-wide priorities alongside the CEO, senior leadership team, and the leaders accountable for delivering them. It operates across organizational boundaries, with a close view of the strategy being set, the tradeoffs being made, and how decisions are being implemented. Deliberately small, the team creates leverage through judgment, access, and the ability to help the company move with greater clarity and speed.\n\n \n\n\nABOUT THE ROLE\n\nAs Chief of Staff to the CEO, you will be a second set of eyes on the whole business and close the gap between leadership decisions and organizational action. You will identify consequential questions, emerging risks, and conflicts across teams early, form a point of view, and ensure they are addressed by the right leaders. You will also help the company act on leadership decisions quickly, consistently, and with clear ownership. This is neither an administrative role nor the owner of company strategy; you will sharpen and pressure-test the senior leadership team’s direction while improving how the company acts on it.\n\n\n\n\nWHAT YOU’LL DO\n\n - Translate senior leadership decisions into coordinated action by clarifying what was decided, identifying the teams affected, sequencing communication, and tracking execution.\n\n - Surface consequential questions, organizational constraints, and emerging risks early, and persist until the appropriate leaders address them.\n\n - Identify duplicated work, conflicting roadmaps, and cross-functional problems that lack clear ownership, then ensure they are resolved by the right teams.\n\n - Own and continually improve the senior leadership team’s operating rhythm, including how priorities are reviewed, decisions are made, and commitments are tracked.\n\n - Improve the quality and flow of information to and from the CEO so leaders have the context they need to act.\n\n - Lead a small number of CEO-priority efforts without a natural functional home, partnering with accountable leaders to move them through completion.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 12+ years of experience across operations, business operations, strategy, general management, or a chief of staff function in high-growth technology environments. Prior experience as a CEO’s chief of staff, leading an integration or organizational transformation, or scaling operations through a significant period of growth is a strong plus.\n\n - Evidence of entrepreneurial ownership, whether as a founder, early-stage operator, or internal builder who has led an ambiguous, high-stakes mandate from definition through execution.\n\n - A track record of driving complex, cross-functional initiatives to completion without relying on direct authority, title, or headcount.\n\n - The credibility, judgment, and low ego to operate as an intellectual peer to senior executives, form and press a clear point of view, challenge the CEO, and deliver difficult messages directly.\n\n - Exceptional written and verbal communication, with the ability to compress complexity into clear, actionable direction quickly.\n\n - Exceptional organization, resilience, discretion, and follow-through, with the ability to create structure amid ambiguity and changing priorities.\n\n - Fluency using AI in your own work and a well-developed perspective on how AI should change the way a company like Thumbtack operates.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $232,000 - $284,000.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"},{"id":"ff69ea8f-2342-4f89-8f85-c3366dab7b41","title":"Chief of Staff to the CEO","department":"People","team":"People","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-10-08T19:51:55.214+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/thumbtack/ff69ea8f-2342-4f89-8f85-c3366dab7b41","applyUrl":"https://jobs.ashbyhq.com/thumbtack/ff69ea8f-2342-4f89-8f85-c3366dab7b41/application","descriptionHtml":"Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Office of the CEO works across Thumbtack’s most important company-wide priorities alongside the CEO, senior leadership team, and the leaders accountable for delivering them. It operates across organizational boundaries, with a close view of the strategy being set, the tradeoffs being made, and how decisions are being implemented. Deliberately small, the team creates leverage through judgment, access, and the ability to help the company move with greater clarity and speed.
As Chief of Staff to the CEO, you will be a second set of eyes on the whole business and close the gap between leadership decisions and organizational action. You will identify consequential questions, emerging risks, and conflicts across teams early, form a point of view, and ensure they are addressed by the right leaders. You will also help the company act on leadership decisions quickly, consistently, and with clear ownership. This is neither an administrative role nor the owner of company strategy; you will sharpen and pressure-test the senior leadership team’s direction while improving how the company acts on it.
Translate senior leadership decisions into coordinated action by clarifying what was decided, identifying the teams affected, sequencing communication, and tracking execution.
Surface consequential questions, organizational constraints, and emerging risks early, and persist until the appropriate leaders address them.
Identify duplicated work, conflicting roadmaps, and cross-functional problems that lack clear ownership, then ensure they are resolved by the right teams.
Own and continually improve the senior leadership team’s operating rhythm, including how priorities are reviewed, decisions are made, and commitments are tracked.
Improve the quality and flow of information to and from the CEO so leaders have the context they need to act.
Lead a small number of CEO-priority efforts without a natural functional home, partnering with accountable leaders to move them through completion.
12+ years of experience across operations, business operations, strategy, general management, or a chief of staff function in high-growth technology environments. Prior experience as a CEO’s chief of staff, leading an integration or organizational transformation, or scaling operations through a significant period of growth is a strong plus.
Evidence of entrepreneurial ownership, whether as a founder, early-stage operator, or internal builder who has led an ambiguous, high-stakes mandate from definition through execution.
A track record of driving complex, cross-functional initiatives to completion without relying on direct authority, title, or headcount.
The credibility, judgment, and low ego to operate as an intellectual peer to senior executives, form and press a clear point of view, challenge the CEO, and deliver difficult messages directly.
Exceptional written and verbal communication, with the ability to compress complexity into clear, actionable direction quickly.
Exceptional organization, resilience, discretion, and follow-through, with the ability to create structure amid ambiguity and changing priorities.
Fluency using AI in your own work and a well-developed perspective on how AI should change the way a company like Thumbtack operates.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $338,000 - $413,000.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $304,000 - $371,000.
For candidates living in all other US locations, the expected salary range for this role is currently $287,000 - $351,000.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
","descriptionPlain":"THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\n\n\nABOUT THE OFFICE OF THE CEO\n\nThe Office of the CEO works across Thumbtack’s most important company-wide priorities alongside the CEO, senior leadership team, and the leaders accountable for delivering them. It operates across organizational boundaries, with a close view of the strategy being set, the tradeoffs being made, and how decisions are being implemented. Deliberately small, the team creates leverage through judgment, access, and the ability to help the company move with greater clarity and speed.\n\n \n\n\nABOUT THE ROLE\n\nAs Chief of Staff to the CEO, you will be a second set of eyes on the whole business and close the gap between leadership decisions and organizational action. You will identify consequential questions, emerging risks, and conflicts across teams early, form a point of view, and ensure they are addressed by the right leaders. You will also help the company act on leadership decisions quickly, consistently, and with clear ownership. This is neither an administrative role nor the owner of company strategy; you will sharpen and pressure-test the senior leadership team’s direction while improving how the company acts on it.\n\n\n\n\nWHAT YOU’LL DO\n\n - Translate senior leadership decisions into coordinated action by clarifying what was decided, identifying the teams affected, sequencing communication, and tracking execution.\n\n - Surface consequential questions, organizational constraints, and emerging risks early, and persist until the appropriate leaders address them.\n\n - Identify duplicated work, conflicting roadmaps, and cross-functional problems that lack clear ownership, then ensure they are resolved by the right teams.\n\n - Own and continually improve the senior leadership team’s operating rhythm, including how priorities are reviewed, decisions are made, and commitments are tracked.\n\n - Improve the quality and flow of information to and from the CEO so leaders have the context they need to act.\n\n - Lead a small number of CEO-priority efforts without a natural functional home, partnering with accountable leaders to move them through completion.\n\n \n\n\nIN ORDER TO BE SUCCESSFUL, YOU MUST BRING\n\n - 12+ years of experience across operations, business operations, strategy, general management, or a chief of staff function in high-growth technology environments. Prior experience as a CEO’s chief of staff, leading an integration or organizational transformation, or scaling operations through a significant period of growth is a strong plus.\n\n - Evidence of entrepreneurial ownership, whether as a founder, early-stage operator, or internal builder who has led an ambiguous, high-stakes mandate from definition through execution.\n\n - A track record of driving complex, cross-functional initiatives to completion without relying on direct authority, title, or headcount.\n\n - The credibility, judgment, and low ego to operate as an intellectual peer to senior executives, form and press a clear point of view, challenge the CEO, and deliver difficult messages directly.\n\n - Exceptional written and verbal communication, with the ability to compress complexity into clear, actionable direction quickly.\n\n - Exceptional organization, resilience, discretion, and follow-through, with the ability to create structure amid ambiguity and changing priorities.\n\n - Fluency using AI in your own work and a well-developed perspective on how AI should change the way a company like Thumbtack operates.\n\n \n\n\nEXPECTED SALARY RANGES\n\n - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $338,000 - $413,000.\n\n - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $304,000 - $371,000.\n\n - For candidates living in all other US locations, the expected salary range for this role is currently $287,000 - $351,000.\n\nActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.\n\nThumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.\n\nFor information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.\n\nWe put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams"}],"apiVersion":"1"}