About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better if you have
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office.\n\n\n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n \n \n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n \n \n\nEven better if you have\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"ca69cd40-646d-44a8-a052-6f40294b123b","title":"Director of Sales, Enterprise","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-04-29T23:10:28.593+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ca69cd40-646d-44a8-a052-6f40294b123b","applyUrl":"https://jobs.ashbyhq.com/decagon/ca69cd40-646d-44a8-a052-6f40294b123b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our San Francisco office.
The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.
Your background looks something like this
Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.
Trained in MEDDPICC sales methodology or similar value selling framework.
Hire, train, and develop top enterprise AEs while fostering a high-performance culture.
Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.
Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.
Even better if you have
Have experience in territory planning and developing effective sales playbooks.
Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.
Proven ability to drive the sales process from plan to close on large deals.
Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.
Compensation
OTE $336,000 - $420,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our San Francisco office.\n\nThe enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.\n\n\n\nYour background looks something like this\n\n - Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.\n\n - Trained in MEDDPICC sales methodology or similar value selling framework.\n\n - Hire, train, and develop top enterprise AEs while fostering a high-performance culture.\n\n - Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.\n\n - Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.\n \n \n\nEven better if you have\n\n - Have experience in territory planning and developing effective sales playbooks.\n\n - Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.\n\n - Proven ability to drive the sales process from plan to close on large deals.\n\n - Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.\n\n\n\nCompensation\n\nOTE $336,000 - $420,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"c1ac7d78-028b-451e-a10a-48c3c11308ea","title":"Senior Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2025-08-22T16:44:59.640+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c1ac7d78-028b-451e-a10a-48c3c11308ea","applyUrl":"https://jobs.ashbyhq.com/decagon/c1ac7d78-028b-451e-a10a-48c3c11308ea/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Your background looks something like this
6+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n\n\nYour background looks something like this\n\n - 6+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"dcf9b561-f2fb-422b-88a9-33ce76e96608","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-03-26T00:47:45.021+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/dcf9b561-f2fb-422b-88a9-33ce76e96608","applyUrl":"https://jobs.ashbyhq.com/decagon/dcf9b561-f2fb-422b-88a9-33ce76e96608/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
$200K – $285K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n\n\n\nCompensation\n\n$200K – $285K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"b295b323-3d01-4126-94c1-9fc7489ebdf0","title":"Engineering Manager, Agent Orchestration","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-02-10T23:26:26.338+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/b295b323-3d01-4126-94c1-9fc7489ebdf0","applyUrl":"https://jobs.ashbyhq.com/decagon/b295b323-3d01-4126-94c1-9fc7489ebdf0/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
We’re looking for an Engineering Manager to lead the Agent Orchestration team. This is a highly technical, player/coach leadership role at the core of Decagon’s product. You’ll lead the team responsible for the runtime and control plane that powers every agent interaction—coordinating model reasoning, tool use, and evaluation in production—and own the technical strategy and delivery for the orchestration engine behind every customer conversation.
You’ll hire and develop a high-performing team while staying close to architecture, debugging, and reliability. You’ll partner closely with Research, Infrastructure, Product Engineering, and Agent SWE to translate frontier model improvements into predictable, safe, and scalable agent behavior in real customer environments. Success requires strong people leadership, clear execution in ambiguous problem spaces, and the technical depth to drive correctness and operational excellence.
In this role, you will
Build, lead, and develop a high performing team of engineers, including hiring, coaching, and performance management.
Own the technical strategy and roadmap for Decagon’s orchestration engine, balancing speed of iteration with correctness and safety.
Drive architecture for systems that coordinate complex reasoning and action flows at scale.
Set reliability, testing, and observability standards across the orchestration stack, and build an operating cadence that prevents repeated incidents.
Create frameworks and guardrails that enable fast, safe iteration on agent behavior, evaluation, and rollout.
Partner with Product, Research, and Infrastructure teams to define requirements, navigate tradeoffs, and ship multi-quarter initiatives that move core company metrics.
Your background will look something like this
Have 2+ years of engineering management experience leading high performing teams in fast-moving environments.
Have strong technical depth and an IC foundation that enables you to guide architecture, debug complex failures, and make sound trade-offs.
Have experience building distributed systems, execution engines, real-time platforms, or other high scale systems where correctness and reliability matter.
Have a track record of delivering multi-quarter projects through ambiguity, creating clarity for your team and stakeholders.
Care deeply about engineering craft and operational excellence, including testing strategy, observability, and incident learning.
Communicate clearly and collaborate well across Product, Research, and Infrastructure teams.
Even better if you have
Experience with agent frameworks, runtimes, orchestration logic, or tool use systems.
Experience with evaluation, experimentation, or model quality measurement systems.
Experience building guardrails for safety-critical or highly reliable systems.
Compensation
$280,000 - $430,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n\n\nAbout the Role\n\nWe’re looking for an Engineering Manager to lead the Agent Orchestration team. This is a highly technical, player/coach leadership role at the core of Decagon’s product. You’ll lead the team responsible for the runtime and control plane that powers every agent interaction—coordinating model reasoning, tool use, and evaluation in production—and own the technical strategy and delivery for the orchestration engine behind every customer conversation.\n\nYou’ll hire and develop a high-performing team while staying close to architecture, debugging, and reliability. You’ll partner closely with Research, Infrastructure, Product Engineering, and Agent SWE to translate frontier model improvements into predictable, safe, and scalable agent behavior in real customer environments. Success requires strong people leadership, clear execution in ambiguous problem spaces, and the technical depth to drive correctness and operational excellence.\n\n\n\nIn this role, you will\n\n - Build, lead, and develop a high performing team of engineers, including hiring, coaching, and performance management.\n\n - Own the technical strategy and roadmap for Decagon’s orchestration engine, balancing speed of iteration with correctness and safety.\n\n - Drive architecture for systems that coordinate complex reasoning and action flows at scale.\n\n - Set reliability, testing, and observability standards across the orchestration stack, and build an operating cadence that prevents repeated incidents.\n\n - Create frameworks and guardrails that enable fast, safe iteration on agent behavior, evaluation, and rollout.\n\n - Partner with Product, Research, and Infrastructure teams to define requirements, navigate tradeoffs, and ship multi-quarter initiatives that move core company metrics.\n\n\n\nYour background will look something like this\n\n - Have 2+ years of engineering management experience leading high performing teams in fast-moving environments.\n\n - Have strong technical depth and an IC foundation that enables you to guide architecture, debug complex failures, and make sound trade-offs.\n\n - Have experience building distributed systems, execution engines, real-time platforms, or other high scale systems where correctness and reliability matter.\n\n - Have a track record of delivering multi-quarter projects through ambiguity, creating clarity for your team and stakeholders.\n\n - Care deeply about engineering craft and operational excellence, including testing strategy, observability, and incident learning.\n\n - Communicate clearly and collaborate well across Product, Research, and Infrastructure teams.\n\n\n\nEven better if you have\n\n - Experience with agent frameworks, runtimes, orchestration logic, or tool use systems.\n\n - Experience with evaluation, experimentation, or model quality measurement systems.\n\n - Experience building guardrails for safety-critical or highly reliable systems.\n\n\n\nCompensation\n\n$280,000 - $430,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"f42e38fc-aa61-44c2-8e04-3e6d0ae5a7a3","title":"Strategic Account Director - West","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2024-11-12T04:20:48.743+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f42e38fc-aa61-44c2-8e04-3e6d0ae5a7a3","applyUrl":"https://jobs.ashbyhq.com/decagon/f42e38fc-aa61-44c2-8e04-3e6d0ae5a7a3/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel.
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Previous experience selling AI or customer support/experience software
Compensation
OTE $340,000 - $380,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. \n\n\n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon \n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) \n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion \n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue \n\n - Develop and execute account plans to execute strategic deals \n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel.\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n\n\nEven better if you have\n\n - Previous experience selling AI or customer support/experience software\n\n\n\nCompensation\n\nOTE $340,000 - $380,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"63dd8fb8-8c5b-44e4-8371-5ad453b56eb8","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-05-05T03:58:51.378+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/63dd8fb8-8c5b-44e4-8371-5ad453b56eb8","applyUrl":"https://jobs.ashbyhq.com/decagon/63dd8fb8-8c5b-44e4-8371-5ad453b56eb8/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"1117aac8-58b5-4b24-bc82-849317a52719","title":"Senior Product Designer","department":"Product","team":"Product Design","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-26T20:26:34.937+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/1117aac8-58b5-4b24-bc82-849317a52719","applyUrl":"https://jobs.ashbyhq.com/decagon/1117aac8-58b5-4b24-bc82-849317a52719/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon is the leading conversational AI platform, empowering every brand to deliver concierge customer experiences. Industry-defining enterprises like Cash App, Square, Chime, Oura, Delta Airlines, Tickemaster, American Airlines, and Avis use our platform to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We believe businesses deserve better, more human ways to care for their customers, and that AI finally makes that possible. Design at Decagon is early and growing. You'd report to our Senior Director of Product Design and join a high-visibility, high-ownership team where your work directly shapes the product, the company, and the interaction patterns an entire industry is still figuring out. We work across every customer segment, partnering closely with engineering, product, and go-to-market to make our platform robust, scalable, and easy to use.
About the Role
Today, enterprises use Decagon to deploy AI agents that handle millions of customer conversations. Where we're headed is bigger: making those agents something teams can shape, direct, and trust as naturally as they'd work with a great colleague. Nobody has solved the design problems in between. The surfaces where enterprises build, control, and come to trust autonomous agents don't have established patterns yet, and this role exists to invent them. This is an opportunity to define what great agent UX looks like, across chat, voice, and the interfaces behind authoring those agents.
In this role, you will
As an early and senior member of the design team, you'll work across several areas of the product and own initiatives end to end, from discovery and scoping through launch and adoption. The work often starts before the problem is defined. You'll turn ambiguity into clarity, framing the problem space before jumping to solutions, and you'll design concepts that balance vision, craft, speed, and business potential. You'll guide decisions with structured thinking and clearly articulated design rationale.
We work in small, autonomous project teams where designers pair tightly with engineers and product managers. You'll interview customers, translate what you learn into the roadmap, and ship: polished new features, meaningful refinements to key flows, and along the way, build the foundational design systems that help us move faster. Fluency with AI coding tools is part design craft here. You'll prototype in Figma and in AI tools like Cursor and Claude Code, building directly on our codebase to make design ideas real enough to critique. And as a founding member of our growing design team, you'll shape our culture, hiring, and ways of working.
Your background looks something like this
6+ years as a product designer, with 2+ years designing at similar scale and complexity.
You've worked with complex systems, B2B SaaS, enterprise products, and worked on products where you're not the primary user.
You have a track record of independently driving design from discovery through launch while balancing user needs, technical constraints, and business goals.
Extremely strong visual and interaction craft. You explain ideas clearly and build alignment with product, engineering, research, and marketing partners.
Fluency in Figma and AI-powered design tools, with prototyping skills that make an idea tangible in hours, not days.
You're excited about AI and understand how it works. We care more about curiosity and hands-on interest. Direct experience developing AI products is nice, but not required.
An ownership mindset. This is a high-empowerment culture, and we'll trust you to see problems through until the solution truly works in practice.
Even better if you have
We're building a team where our skills and experiences complement each other, so none of these are required — but we'd love to see:
Courage to ask questions, experiment, and advocate for what you believe is right, and the humility to accept feedback, adapt your thinking, and iterate toward the best solution.
Experience creating, maintaining, or contributing to a design system.
A technical understanding of LLMs and experience building on top of them, shaping their behavior.
Hands-on experience with voice technology, such as conversational AI, speech synthesis, or audio production.
Wide design experience, with the ability to zoom out to systems thinking and strategy, then zoom in to pixel-level details and flows.
Compensation
$212K – $265K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon is the leading conversational AI platform, empowering every brand to deliver concierge customer experiences. Industry-defining enterprises like Cash App, Square, Chime, Oura, Delta Airlines, Tickemaster, American Airlines, and Avis use our platform to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe believe businesses deserve better, more human ways to care for their customers, and that AI finally makes that possible. Design at Decagon is early and growing. You'd report to our Senior Director of Product Design and join a high-visibility, high-ownership team where your work directly shapes the product, the company, and the interaction patterns an entire industry is still figuring out. We work across every customer segment, partnering closely with engineering, product, and go-to-market to make our platform robust, scalable, and easy to use.\n\nAbout the Role\n\nToday, enterprises use Decagon to deploy AI agents that handle millions of customer conversations. Where we're headed is bigger: making those agents something teams can shape, direct, and trust as naturally as they'd work with a great colleague. Nobody has solved the design problems in between. The surfaces where enterprises build, control, and come to trust autonomous agents don't have established patterns yet, and this role exists to invent them. This is an opportunity to define what great agent UX looks like, across chat, voice, and the interfaces behind authoring those agents.\n\nIn this role, you will\n\nAs an early and senior member of the design team, you'll work across several areas of the product and own initiatives end to end, from discovery and scoping through launch and adoption. The work often starts before the problem is defined. You'll turn ambiguity into clarity, framing the problem space before jumping to solutions, and you'll design concepts that balance vision, craft, speed, and business potential. You'll guide decisions with structured thinking and clearly articulated design rationale.\n\nWe work in small, autonomous project teams where designers pair tightly with engineers and product managers. You'll interview customers, translate what you learn into the roadmap, and ship: polished new features, meaningful refinements to key flows, and along the way, build the foundational design systems that help us move faster. Fluency with AI coding tools is part design craft here. You'll prototype in Figma and in AI tools like Cursor and Claude Code, building directly on our codebase to make design ideas real enough to critique. And as a founding member of our growing design team, you'll shape our culture, hiring, and ways of working.\n\nYour background looks something like this\n\n - 6+ years as a product designer, with 2+ years designing at similar scale and complexity.\n\n - You've worked with complex systems, B2B SaaS, enterprise products, and worked on products where you're not the primary user.\n\n - You have a track record of independently driving design from discovery through launch while balancing user needs, technical constraints, and business goals.\n\n - Extremely strong visual and interaction craft. You explain ideas clearly and build alignment with product, engineering, research, and marketing partners.\n\n - Fluency in Figma and AI-powered design tools, with prototyping skills that make an idea tangible in hours, not days.\n\n - You're excited about AI and understand how it works. We care more about curiosity and hands-on interest. Direct experience developing AI products is nice, but not required.\n\n - An ownership mindset. This is a high-empowerment culture, and we'll trust you to see problems through until the solution truly works in practice.\n\nEven better if you have\n\nWe're building a team where our skills and experiences complement each other, so none of these are required — but we'd love to see:\n\n - Courage to ask questions, experiment, and advocate for what you believe is right, and the humility to accept feedback, adapt your thinking, and iterate toward the best solution.\n\n - Experience creating, maintaining, or contributing to a design system.\n\n - A technical understanding of LLMs and experience building on top of them, shaping their behavior.\n\n - Hands-on experience with voice technology, such as conversational AI, speech synthesis, or audio production.\n\n - Wide design experience, with the ability to zoom out to systems thinking and strategy, then zoom in to pixel-level details and flows.\n\nCompensation\n\n - $212K – $265K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"d790a2a2-958d-4f49-96ed-adbd68d2e6ce","title":"Product Manager","department":"Product","team":"Product Manager","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-01-24T00:06:02.143+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d790a2a2-958d-4f49-96ed-adbd68d2e6ce","applyUrl":"https://jobs.ashbyhq.com/decagon/d790a2a2-958d-4f49-96ed-adbd68d2e6ce/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. Building truly successful AI products isn’t just about model quality — it’s about the infrastructure, tooling, and workflows that allow customers to configure, monitor, and improve their agents at scale.
The Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.
About the Role
On the Product team, you’ll own the roadmap for a major product area and partner with customers and internal teams to deliver features that make Decagon’s platform powerful, flexible, and enterprise-ready. Your work might include:
Designing AI-powered features that turn raw conversation data into instant, actionable insights for customers.
Building intelligent systems that give enterprises precise control over how their agents learn, adapt, and deploy in production.
Creating self-serve configuration experiences that feel effortless — powered by real-time AI guidance and automation.
Expanding the platform’s reach by connecting AI agents to live data streams, tools, and APIs that unlock new use cases.
You’ll partner closely with engineering, design, sales, agent product managers and our leadership team to ensure the core platform meets the needs of both our largest enterprises and fastest-growing startups.
In this role, you will
Shape the roadmap for core capabilities that power the next generation of AI agents from first concept to launch.
Work closely with customers to uncover new ways AI can transform their workflows, unlock automation, and elevate customer experience.
Translate breakthrough ideas into clear product specs, then partner with engineering and design to bring them to life.
Your background looks something like this
Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
Strong technical acumen — comfortable discussing APIs, data models, and architecture with engineers.
Strong communication and relationship-building skills.
Proven track record of shipping impactful features in fast-paced environments.
Even better if you have
A Computer Science, Engineering, or Math degree or equivalent technical experience.
Previous startup or high-growth company experience.
Compensation
$232K – $290K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. Building truly successful AI products isn’t just about model quality — it’s about the infrastructure, tooling, and workflows that allow customers to configure, monitor, and improve their agents at scale.\n\nThe Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.\n\nAs one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.\n\n\n\nAbout the Role\n\nOn the Product team, you’ll own the roadmap for a major product area and partner with customers and internal teams to deliver features that make Decagon’s platform powerful, flexible, and enterprise-ready. Your work might include:\n\n - Designing AI-powered features that turn raw conversation data into instant, actionable insights for customers.\n\n - Building intelligent systems that give enterprises precise control over how their agents learn, adapt, and deploy in production.\n\n - Creating self-serve configuration experiences that feel effortless — powered by real-time AI guidance and automation.\n\n - Expanding the platform’s reach by connecting AI agents to live data streams, tools, and APIs that unlock new use cases.\n\nYou’ll partner closely with engineering, design, sales, agent product managers and our leadership team to ensure the core platform meets the needs of both our largest enterprises and fastest-growing startups.\n\n\n\nIn this role, you will\n\n - Shape the roadmap for core capabilities that power the next generation of AI agents from first concept to launch.\n\n - Work closely with customers to uncover new ways AI can transform their workflows, unlock automation, and elevate customer experience.\n\n - Translate breakthrough ideas into clear product specs, then partner with engineering and design to bring them to life.\n \n \n\nYour background looks something like this\n\n - Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)\n\n - Strong technical acumen — comfortable discussing APIs, data models, and architecture with engineers.\n\n - Strong communication and relationship-building skills.\n\n - Proven track record of shipping impactful features in fast-paced environments.\n \n \n\nEven better if you have\n\n - A Computer Science, Engineering, or Math degree or equivalent technical experience.\n\n - Previous startup or high-growth company experience.\n\n\n\nCompensation\n\n$232K – $290K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"26b72799-8e20-42cd-8422-26939a1d0ce0","title":"Senior Technical Sourcer","department":"People","team":"Recruiting","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-12T21:00:21.646+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/26b72799-8e20-42cd-8422-26939a1d0ce0","applyUrl":"https://jobs.ashbyhq.com/decagon/26b72799-8e20-42cd-8422-26939a1d0ce0/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon is looking for a Senior Technical Sourcer to help us identify and attract exceptional engineering talent as we continue to scale our technical organization.
You’ll partner closely with recruiters, engineering leaders, and hiring managers to build strong talent pipelines across our engineering organization. You’ll have significant ownership over how we map the market, identify and engage talent, and continuously raise the bar for the engineers we bring to Decagon.
Have 4+ years of technical sourcing experience, ideally at a high-growth or talent-dense technology company
Have a strong track record of identifying and engaging exceptional software engineers
Consistently build high-quality pipelines and deliver against ambitious hiring goals
Are creative and resourceful in finding hard-to-reach talent and crafting compelling outreach
Thrive in a fast-paced environment and build strong partnerships with recruiters and hiring managers
Have experience sourcing at an AI company, high-growth startup, or talent-dense organization
Have sourced specialized talent across areas like AI/ML, infrastructure, or distributed systems
Use data and market knowledge to measure, iterate, and improve sourcing effectiveness
Bring a high level of ownership, urgency, and creativity in finding hard-to-reach talent
Compensation
$110k - $200k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE ROLE:\n\nDecagon is looking for a Senior Technical Sourcer to help us identify and attract exceptional engineering talent as we continue to scale our technical organization. \n\n\n\nYou’ll partner closely with recruiters, engineering leaders, and hiring managers to build strong talent pipelines across our engineering organization. You’ll have significant ownership over how we map the market, identify and engage talent, and continuously raise the bar for the engineers we bring to Decagon.\n\n\n\n\nYOU MAY BE A GOOD FIT IF YOU:\n\n - Have 4+ years of technical sourcing experience, ideally at a high-growth or talent-dense technology company\n\n - Have a strong track record of identifying and engaging exceptional software engineers \n\n - Consistently build high-quality pipelines and deliver against ambitious hiring goals\n\n - Are creative and resourceful in finding hard-to-reach talent and crafting compelling outreach\n\n - Thrive in a fast-paced environment and build strong partnerships with recruiters and hiring managers\n \n \n\n\nEVEN BETTER IF YOU:\n\n - Have experience sourcing at an AI company, high-growth startup, or talent-dense organization\n\n - Have sourced specialized talent across areas like AI/ML, infrastructure, or distributed systems\n\n - Use data and market knowledge to measure, iterate, and improve sourcing effectiveness\n\n - Bring a high level of ownership, urgency, and creativity in finding hard-to-reach talent\n\n\n\nCompensation\n\n$110k - $200k + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"90c40e13-345e-4855-944e-c8f6b462a78e","title":"Senior Software Engineer, Agent Product","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-04-01T02:34:48.118+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/90c40e13-345e-4855-944e-c8f6b462a78e","applyUrl":"https://jobs.ashbyhq.com/decagon/90c40e13-345e-4855-944e-c8f6b462a78e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Product Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Product Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Product Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nOn the Agent Product Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nEngineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts\n\n - Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers\n\n\n\nYour background looks something like this\n\n - Have 5+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n\n\nEven better\n\n - Prior experience working with multi-modal models\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"e31c0645-7325-43b9-9d58-0acc40904240","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2025-08-26T16:28:37.878+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e31c0645-7325-43b9-9d58-0acc40904240","applyUrl":"https://jobs.ashbyhq.com/decagon/e31c0645-7325-43b9-9d58-0acc40904240/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
$200K – $285K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n\n\nAbout the Role\n\nThis role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n\n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n\n\n\nCompensation\n\n$200K – $285K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"ee6c3e3f-b6ce-4945-a367-172d2b62ccf8","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-02-02T19:52:11.611+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ee6c3e3f-b6ce-4945-a367-172d2b62ccf8","applyUrl":"https://jobs.ashbyhq.com/decagon/ee6c3e3f-b6ce-4945-a367-172d2b62ccf8/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
£145k – £180K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n \n \n\nCompensation\n\n£145k – £180K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"c309c767-3553-42e1-81ec-73cc3b88c2ce","title":"Founder's Office, Founder Associate","department":"Founders Office","team":"Founders Office","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-05-26T19:15:32.627+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c309c767-3553-42e1-81ec-73cc3b88c2ce","applyUrl":"https://jobs.ashbyhq.com/decagon/c309c767-3553-42e1-81ec-73cc3b88c2ce/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Calling all founders and future founders - Decagon is building out the Founder's Office.
This is a high leverage, high motor, and high impact team of Founder Associates that works directly with our Founders and Execs to scale the business and shape the foundation of a world-class AI company. You will have a front-row seat and a very direct role in tackling our highest-priority strategic and operational challenges as we continue to grow. You will drive strategic initiatives across the company, identify key areas for improvement, build processes, and ultimately get things done.
Your background looks something like this
Are a past founder, or have ambitions of becoming one in the future
Are a killer operator who thrives in fast-paced environments, has extremely high ownership, and enjoys wearing multiple hats to take on new and ambiguous challenges
Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions
Believe in first-principles thinking: you’re extremely good at analyzing problems and using data to inform decisions, optimize processes, and track performance
Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization
Are passionate about building from the ground up, with a strong bias toward action and intensity
Compensation
$170k - $250k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nCalling all founders and future founders - Decagon is building out the Founder's Office.\n\nThis is a high leverage, high motor, and high impact team of Founder Associates that works directly with our Founders and Execs to scale the business and shape the foundation of a world-class AI company. You will have a front-row seat and a very direct role in tackling our highest-priority strategic and operational challenges as we continue to grow. You will drive strategic initiatives across the company, identify key areas for improvement, build processes, and ultimately get things done.\n\n\n\nYour background looks something like this\n\n - Are a past founder, or have ambitions of becoming one in the future\n\n - Are a killer operator who thrives in fast-paced environments, has extremely high ownership, and enjoys wearing multiple hats to take on new and ambiguous challenges\n\n - Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions\n\n - Believe in first-principles thinking: you’re extremely good at analyzing problems and using data to inform decisions, optimize processes, and track performance\n\n - Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization\n\n - Are passionate about building from the ground up, with a strong bias toward action and intensity\n\n\n\nCompensation\n\n$170k - $250k + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"9efceeb7-9c23-481d-84c2-7c7fa1f59ef9","title":"Senior Technical Recruiter","department":"People","team":"Recruiting","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-02-03T03:35:09.300+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9efceeb7-9c23-481d-84c2-7c7fa1f59ef9","applyUrl":"https://jobs.ashbyhq.com/decagon/9efceeb7-9c23-481d-84c2-7c7fa1f59ef9/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.
About the Role
Decagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Technical Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.
In this role, you will
Partner with company leaders and Co-Founders to build our Engineering teams
Think outside of the box to engage with and close top talent
Build and optimize interview processes for speed and efficiency
Operate with a one team mindset in meeting bold team wide hiring goals
Your background looks something like this
Have 8+ years of experience in a full-cycle recruiting role
You’ve built and scaled top talent teams in competitive markets
An effective communicator and adept at building strong partnerships with stakeholders and candidates alike
You’re comfortable navigating ambiguity and a fast paced environment
Even better if you have
Bring deep knowledge of the AI talent landscape and a network of top-tier candidates
Use data proactively to unblock hiring challenges and inform decision-making
Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great
Compensation
$180k - $240k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.\n\n\n\nAbout the Role\n\nDecagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Technical Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.\n\n\n\nIn this role, you will\n\n - Partner with company leaders and Co-Founders to build our Engineering teams\n\n - Think outside of the box to engage with and close top talent\n\n - Build and optimize interview processes for speed and efficiency\n\n - Operate with a one team mindset in meeting bold team wide hiring goals\n \n \n\nYour background looks something like this\n\n - Have 8+ years of experience in a full-cycle recruiting role\n\n - You’ve built and scaled top talent teams in competitive markets\n\n - An effective communicator and adept at building strong partnerships with stakeholders and candidates alike\n\n - You’re comfortable navigating ambiguity and a fast paced environment\n \n \n\nEven better if you have\n\n - Bring deep knowledge of the AI talent landscape and a network of top-tier candidates\n\n - Use data proactively to unblock hiring challenges and inform decision-making\n\n - Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great\n\n\n\nCompensation\n\n$180k - $240k + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"9ffd6359-d0ff-4ab6-b210-0fb05d2c459c","title":"Field Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-01-21T20:45:31.831+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9ffd6359-d0ff-4ab6-b210-0fb05d2c459c","applyUrl":"https://jobs.ashbyhq.com/decagon/9ffd6359-d0ff-4ab6-b210-0fb05d2c459c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As a Field Engineer, you will own the technical scoping and implementation of the most complex requirements that Decagon's enterprise prospects and customers bring to us. You will be the technical expert and trusted advisor to enterprise prospects and customers, proving technical feasibility during the evaluation, and may carry that work through to production.
The role is dynamic and cross-functional. You will build complex integrations, configure and optimize agents that deploy into production environments, partner with Solutions Engineers, Product and Engineering to build features your accounts require, and establish technical credibility with stakeholders across the C-suite, platform engineering, and CX organizations.
In this role, you will
Own the technical win on Decagon's most critical enterprise opportunities, partnering with Account Executives, Solutions Engineers and Agent Product Managers to build software and agents that turn sophisticated, skeptical buyers into signed customers.
Design and deliver custom integrations against enterprise telephony and CCaaS platforms, carrying them from prototype through production deployment.
Configure and optimize enterprise-grade AI agents using Agent Operating Procedures, iterating against production conversation data and instrumenting the metrics required to measure improvement.
Diagnose and resolve issues in live customer instances across telephony, voice flows, tool calls, and third-party integrations in order to protect at-risk go-lives.
Lead exploratory discussions with customers to help them understand how they can use AI in their technology stack to unlock business value
Educate customers on how to extract more value from the Decagon platform through technical enablement
Your background looks something like this
Have 4+ years experience owning highly ambiguous and technical projects. This includes software engineers, ex-founders, and forward-deployed roles at high-growth technology companies.
Write production-grade code in Python, SQL, or similar languages.
You have built integrations against third-party APIs and enterprise systems, and you are comfortable working from unfamiliar documentation to get something working quickly.
You can hold your own in a technical conversation with a customer's engineering team and translate what you learn into a concrete implementation plan.
You are comfortable navigating ambiguity and collaborating cross-functionally.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs a Field Engineer, you will own the technical scoping and implementation of the most complex requirements that Decagon's enterprise prospects and customers bring to us. You will be the technical expert and trusted advisor to enterprise prospects and customers, proving technical feasibility during the evaluation, and may carry that work through to production. \n\nThe role is dynamic and cross-functional. You will build complex integrations, configure and optimize agents that deploy into production environments, partner with Solutions Engineers, Product and Engineering to build features your accounts require, and establish technical credibility with stakeholders across the C-suite, platform engineering, and CX organizations. \n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's most critical enterprise opportunities, partnering with Account Executives, Solutions Engineers and Agent Product Managers to build software and agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Design and deliver custom integrations against enterprise telephony and CCaaS platforms, carrying them from prototype through production deployment.\n\n - Configure and optimize enterprise-grade AI agents using Agent Operating Procedures, iterating against production conversation data and instrumenting the metrics required to measure improvement.\n\n - Diagnose and resolve issues in live customer instances across telephony, voice flows, tool calls, and third-party integrations in order to protect at-risk go-lives.\n\n - Lead exploratory discussions with customers to help them understand how they can use AI in their technology stack to unlock business value\n\n - Educate customers on how to extract more value from the Decagon platform through technical enablement\n\n\n\nYour background looks something like this\n\n - Have 4+ years experience owning highly ambiguous and technical projects. This includes software engineers, ex-founders, and forward-deployed roles at high-growth technology companies.\n\n - Write production-grade code in Python, SQL, or similar languages.\n\n - You have built integrations against third-party APIs and enterprise systems, and you are comfortable working from unfamiliar documentation to get something working quickly.\n\n - You can hold your own in a technical conversation with a customer's engineering team and translate what you learn into a concrete implementation plan.\n\n - You are comfortable navigating ambiguity and collaborating cross-functionally.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"e19bc04b-5f18-4047-b3cf-7cb47a610948","title":"Senior GTM Recruiter","department":"People","team":"Recruiting","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"Austin","address":{"postalAddress":{"postalCode":"73301","addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}}},{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}},{"location":"London","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}}}],"publishedAt":"2026-06-24T19:17:10.150+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e19bc04b-5f18-4047-b3cf-7cb47a610948","applyUrl":"https://jobs.ashbyhq.com/decagon/e19bc04b-5f18-4047-b3cf-7cb47a610948/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.
About the Role
Decagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Senior GTM Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.
In this role, you will
Partner with company leaders and Co-Founders to help scale our GTM teams
Think outside of the box to engage with and close top talent
Build and optimize interview processes for speed and efficiency
Operate with a one team mindset in meeting bold team wide hiring goals
Your background looks something like this
Have 4+ years of experience in a full-cycle recruiting role
You’ve built and scaled top talent teams in competitive markets
An effective communicator and adept at building strong partnerships with stakeholders and candidates alike
You’re comfortable navigating ambiguity and a fast paced environment
Even better
Bring deep knowledge of the AI talent landscape and a network of top-tier candidates
Use data proactively to unblock hiring challenges and inform decision-making
Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great
Compensation
$180k - $210k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.\n\n\n\nAbout the Role\n\nDecagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Senior GTM Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.\n\n\n\nIn this role, you will\n\n - Partner with company leaders and Co-Founders to help scale our GTM teams\n\n - Think outside of the box to engage with and close top talent\n\n - Build and optimize interview processes for speed and efficiency\n\n - Operate with a one team mindset in meeting bold team wide hiring goals\n \n \n\nYour background looks something like this\n\n - Have 4+ years of experience in a full-cycle recruiting role\n\n - You’ve built and scaled top talent teams in competitive markets\n\n - An effective communicator and adept at building strong partnerships with stakeholders and candidates alike\n\n - You’re comfortable navigating ambiguity and a fast paced environment\n \n \n\nEven better\n\n - Bring deep knowledge of the AI talent landscape and a network of top-tier candidates\n\n - Use data proactively to unblock hiring challenges and inform decision-making\n\n - Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great\n\n\n\nCompensation\n\n$180k - $210k + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"db2926db-4f62-49fc-bbcd-29825ada8d8c","title":"Enterprise Account Executive ","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-03-20T16:37:19.905+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/db2926db-4f62-49fc-bbcd-29825ada8d8c","applyUrl":"https://jobs.ashbyhq.com/decagon/db2926db-4f62-49fc-bbcd-29825ada8d8c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better if you have
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office.\n\n\n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n\n\n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n \n \n\nEven better if you have\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"476e3152-3f9a-48ea-89bd-30516bccead7","title":"Agent Development Manager","department":"Customer Team","team":"Agent Development","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-01-22T00:17:42.744+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/476e3152-3f9a-48ea-89bd-30516bccead7","applyUrl":"https://jobs.ashbyhq.com/decagon/476e3152-3f9a-48ea-89bd-30516bccead7/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"8a05ee9e-d732-4306-a628-43b79c5e36d3","title":"Executive Assistant","department":"People","team":"Executive Assistant","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-07-22T21:52:13.277+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/8a05ee9e-d732-4306-a628-43b79c5e36d3","applyUrl":"https://jobs.ashbyhq.com/decagon/8a05ee9e-d732-4306-a628-43b79c5e36d3/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a proactive and highly organized Executive Assistant to support several leaders on the executive team. This is a fast-paced, high-impact role where you’ll manage complex calendars, coordinate travel, plan events, act as a liaison for internal teams, and provide personal assistance as needed.
We need a sharp, dependable partner who can anticipate needs, maintain alignment on what matters most, and ensure information flows seamlessly across the organization.
In this role, you will
Manage complex calendars, prioritize meetings across competing requests, and keep schedules running smoothly
Handle travel and event logistics end-to-end, including last-minute changes and plans
Act as a central point of contact, keeping communication moving and organized
Support preparation for meetings, take notes, and track follow-ups and action items
Support personal logistics and requests
Help support team culture through onboarding, events, and day-to-day coordination
Track and manage team budgets and financial reporting
Your background looks something like this
Have 2+ years of Executive Assistant experience supporting C-level leaders or founders (ideally in a fast paced start-up environment)
Excel at managing complex calendars, travel, and competing priorities with precision
Are proactive, resourceful, and solutions-oriented, always thinking two steps ahead
Communicate effectively, concise when needed, detailed when necessary
Thrive in a fast-moving, high-growth environment where flexibility is essential
Handle confidential information with discretion and professionalism
Anticipating needs before they arise
Has a “no job is too small” attitude and takes on challenges with enthusiasm
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a proactive and highly organized Executive Assistant to support several leaders on the executive team. This is a fast-paced, high-impact role where you’ll manage complex calendars, coordinate travel, plan events, act as a liaison for internal teams, and provide personal assistance as needed.\n\nWe need a sharp, dependable partner who can anticipate needs, maintain alignment on what matters most, and ensure information flows seamlessly across the organization.\n\n\n\nIn this role, you will\n\n - Manage complex calendars, prioritize meetings across competing requests, and keep schedules running smoothly\n\n - Handle travel and event logistics end-to-end, including last-minute changes and plans\n\n - Act as a central point of contact, keeping communication moving and organized\n\n - Support preparation for meetings, take notes, and track follow-ups and action items\n\n - Support personal logistics and requests\n\n - Help support team culture through onboarding, events, and day-to-day coordination\n\n - Track and manage team budgets and financial reporting\n\n \n\nYour background looks something like this\n\n - Have 2+ years of Executive Assistant experience supporting C-level leaders or founders (ideally in a fast paced start-up environment)\n\n - Excel at managing complex calendars, travel, and competing priorities with precision\n\n - Are proactive, resourceful, and solutions-oriented, always thinking two steps ahead\n\n - Communicate effectively, concise when needed, detailed when necessary\n\n - Thrive in a fast-moving, high-growth environment where flexibility is essential\n\n - Handle confidential information with discretion and professionalism\n\n - Anticipating needs before they arise\n\n - Has a “no job is too small” attitude and takes on challenges with enthusiasm\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"a81a1a50-d497-4dff-8105-c7a890310396","title":"Solutions Architect - Infrastructure ","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-09-24T16:16:35.500+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a81a1a50-d497-4dff-8105-c7a890310396","applyUrl":"https://jobs.ashbyhq.com/decagon/a81a1a50-d497-4dff-8105-c7a890310396/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a Founding Solutions Architect - Infrastructure, a foundational technical hire who will shape the future of how enterprises deploy and scale our AI-powered platform. This role sits at the intersection of pre-sales engineering, deployment architecture, and enterprise infrastructure strategy. You will act as a trusted advisor to enterprise prospects and customers, guiding them through complex, ambiguous deployment conversations—from containerization strategies to multi-cloud architectures—ensuring Decagon integrates seamlessly into their existing infrastructure while meeting security, compliance, and scalability requirements.
As a founding hire in this function, you will define best practices for deployment solutioning, partner cross-functionally with Sales, Product, and Engineering, and set the standard for how Decagon engages with enterprises navigating sophisticated infrastructure requirements. You will establish technical credibility with stakeholders across the C-suite, security teams, platform engineering, and DevOps organizations.
In this role, you will
Partner with Account Executives to discover, qualify, and design deployment solutions that address customer infrastructure constraints and deliver measurable ROI.
Navigate ambiguous conversations with customers about their infrastructure landscape, translating diverse environments (GCP, AWS, hybrid, on-prem) into clear integration and deployment strategies for Decagon's platform.
Design containerization approaches, cloud function implementations, and infrastructure architectures tailored to each customer's unique requirements and security posture.
Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures to support growth.
Your background looks something like this
8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Solutions Engineer, or Technical Account Manager with a focus on infrastructure and deployment.
Deep fluency in containerization (Docker, Kubernetes), GCP Cloud Functions/Cloud Run, and AWS architecture patterns—with the ability to adapt recommendations to customer constraints.
Demonstrated success navigating ambiguous technical conversations with enterprise customers, asking the right discovery questions, and collaborating through uncertainty.
Strong ability to engage with diverse stakeholders—from platform engineers to CISOs to business leaders—and translate infrastructure requirements into actionable deployment strategies.
Even Better If You Have
2+ years of experience selling or architecting AI/ML infrastructure solutions in enterprise environments.
Experience working in a high-growth startup environment where you've built pre-sales infrastructure practices from the ground up.
Hands-on experience with infrastructure-as-code (Terraform, Pulumi), service mesh technologies, or multi-cloud deployment patterns.
An engineering background (DevOps, Platform Engineering, SRE, or software engineering) that enables you to dive deep into technical architecture and troubleshooting conversations.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a Founding Solutions Architect - Infrastructure, a foundational technical hire who will shape the future of how enterprises deploy and scale our AI-powered platform. This role sits at the intersection of pre-sales engineering, deployment architecture, and enterprise infrastructure strategy. You will act as a trusted advisor to enterprise prospects and customers, guiding them through complex, ambiguous deployment conversations—from containerization strategies to multi-cloud architectures—ensuring Decagon integrates seamlessly into their existing infrastructure while meeting security, compliance, and scalability requirements.\n\nAs a founding hire in this function, you will define best practices for deployment solutioning, partner cross-functionally with Sales, Product, and Engineering, and set the standard for how Decagon engages with enterprises navigating sophisticated infrastructure requirements. You will establish technical credibility with stakeholders across the C-suite, security teams, platform engineering, and DevOps organizations.\n\n\n\nIn this role, you will\n\n - Partner with Account Executives to discover, qualify, and design deployment solutions that address customer infrastructure constraints and deliver measurable ROI.\n\n - Navigate ambiguous conversations with customers about their infrastructure landscape, translating diverse environments (GCP, AWS, hybrid, on-prem) into clear integration and deployment strategies for Decagon's platform.\n\n - Design containerization approaches, cloud function implementations, and infrastructure architectures tailored to each customer's unique requirements and security posture.\n\n - Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures to support growth.\n\n\n\nYour background looks something like this\n\n - 8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Solutions Engineer, or Technical Account Manager with a focus on infrastructure and deployment.\n\n - Deep fluency in containerization (Docker, Kubernetes), GCP Cloud Functions/Cloud Run, and AWS architecture patterns—with the ability to adapt recommendations to customer constraints.\n\n - Demonstrated success navigating ambiguous technical conversations with enterprise customers, asking the right discovery questions, and collaborating through uncertainty.\n\n - Strong ability to engage with diverse stakeholders—from platform engineers to CISOs to business leaders—and translate infrastructure requirements into actionable deployment strategies.\n\n\n\nEven Better If You Have\n\n - 2+ years of experience selling or architecting AI/ML infrastructure solutions in enterprise environments.\n\n - Experience working in a high-growth startup environment where you've built pre-sales infrastructure practices from the ground up.\n\n - Hands-on experience with infrastructure-as-code (Terraform, Pulumi), service mesh technologies, or multi-cloud deployment patterns.\n\n - An engineering background (DevOps, Platform Engineering, SRE, or software engineering) that enables you to dive deep into technical architecture and troubleshooting conversations.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"28366d07-ae89-428c-8593-1840591bfc18","title":"Software Engineer, Agents","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-05-06T10:41:32.045+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/28366d07-ae89-428c-8593-1840591bfc18","applyUrl":"https://jobs.ashbyhq.com/decagon/28366d07-ae89-428c-8593-1840591bfc18/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 3+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Benefits
Medical, dental, and vision benefits
Generous time off, including 25 days annual leave, 8 UK public holidays, and a company-wide holiday break
Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
£125,000 – £180,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nOn the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nEngineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts\n\n - Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers\n\n\n\nYour background looks something like this\n\n - Have 3+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n\n\nEven better\n\n - Prior experience working with multi-modal models\n\n\n\nBenefits\n\n - Medical, dental, and vision benefits\n\n - Generous time off, including 25 days annual leave, 8 UK public holidays, and a company-wide holiday break\n\n - Daily lunches, dinners and snacks in the office to keep you at your best\n \n \n\nCompensation\n\n£125,000 – £180,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"12d4dcc2-0a5a-48ef-9c47-cc45eb9bc0dd","title":"Strategic Account Director","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2025-10-29T01:20:53.568+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/12d4dcc2-0a5a-48ef-9c47-cc45eb9bc0dd","applyUrl":"https://jobs.ashbyhq.com/decagon/12d4dcc2-0a5a-48ef-9c47-cc45eb9bc0dd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. \n\n\n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon \n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) \n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion \n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue \n\n - Develop and execute account plans to execute strategic deals \n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n\n\nEven better if you have\n\n - Bonus points if you have previous experience selling AI or customer support/experience software\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"5bf50bc3-f676-4edc-90d2-bc8154d7ee84","title":"Sales Development Representative (SDR)","department":"Sales","team":"Sales Development","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-10-28T16:26:34.420+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/5bf50bc3-f676-4edc-90d2-bc8154d7ee84","applyUrl":"https://jobs.ashbyhq.com/decagon/5bf50bc3-f676-4edc-90d2-bc8154d7ee84/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution.
This role is perfect for someone looking to kick-start or advance a career in sales and who thrives on building relationships with potential clients.
In this role, you will
Source new sales opportunities through inbound qualification and outbound outreach
Reach out to potential customers through various channels including cold calling, email, and social media
Grow top of sales funnel through warm and cold outbound campaigns
Research companies, identify key players, and work with Account Executives on pipeline generation strategies
Collaborate with the marketing team to align on campaigns and messaging
Stay up-to-date with product offerings and industry trends
Learn critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more
You may be a good fit if you
Have a high level of interest in growing your career in a customer-facing role
Have strong communication skills, both verbal and written
Are genuinely curious about understanding customers’ business challenges
Are dedicated to tracking and improving performance and efficiency on a daily basis
Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes
Are self-motivated with a drive to succeed and knack for building relationships
Even better if you have
Have 1-2 years of experience in a customer-facing or quota-carrying role
Have prior CRM experience (preferably Salesforce)
Find ways to stay up on the latest trends in AI
Have experience with tech
Compensation
OTE $88k - $110k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution.\n\nThis role is perfect for someone looking to kick-start or advance a career in sales and who thrives on building relationships with potential clients.\n\n\n\nIn this role, you will\n\n - Source new sales opportunities through inbound qualification and outbound outreach\n\n - Reach out to potential customers through various channels including cold calling, email, and social media\n\n - Grow top of sales funnel through warm and cold outbound campaigns\n\n - Research companies, identify key players, and work with Account Executives on pipeline generation strategies\n\n - Collaborate with the marketing team to align on campaigns and messaging\n\n - Stay up-to-date with product offerings and industry trends\n\n - Learn critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more\n\n\n\nYou may be a good fit if you\n\n - Have a high level of interest in growing your career in a customer-facing role\n\n - Have strong communication skills, both verbal and written\n\n - Are genuinely curious about understanding customers’ business challenges\n\n - Are dedicated to tracking and improving performance and efficiency on a daily basis\n\n - Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes\n\n - Are self-motivated with a drive to succeed and knack for building relationships\n\n\n\nEven better if you have\n\n - Have 1-2 years of experience in a customer-facing or quota-carrying role\n\n - Have prior CRM experience (preferably Salesforce)\n\n - Find ways to stay up on the latest trends in AI\n\n - Have experience with tech\n \n \n\nCompensation\n\nOTE $88k - $110k + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"7df0a996-5a9f-496f-9f8b-c302983765b2","title":"Staff Software Engineer, Agent Platform","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-12-01T18:08:25.931+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7df0a996-5a9f-496f-9f8b-c302983765b2","applyUrl":"https://jobs.ashbyhq.com/decagon/7df0a996-5a9f-496f-9f8b-c302983765b2/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Platform team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
As a Staff Software Engineer on the Agent Platform team, you will design and build the systems that govern how Decagon agents operate in real-world environments.
You will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.
This role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.
In this role, you will
Design and evolve agent harnesses that power different product experiences
Build core runtime systems, including AOP execution and multi-model orchestration
Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees
Optimize agent systems for latency, reliability, and production correctness
Analyze real-world failures and use data to drive iterative improvements
Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks
Improve observability, testing, and simulation systems to ensure safe, measurable progress
Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)
Continuously adapt orchestration systems as model capabilities evolve
Your background looks something like this
Strong experience building distributed systems or backend platforms in production environments
Comfort working in ambiguous, fast-moving environments with rapid iteration cycles
Experience owning systems end-to-end, from design through production and iteration
Familiarity with experimentation, evaluation, or data-driven product improvement loops
A track record of improving system reliability, performance, and observability
Ability to debug complex systems and identify root causes of failures
Even better
You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks
You think in terms of control planes, feedback loops, and system-level optimization, not just features
You’re excited about diagnosing failure modes and iterating toward measurable improvements
You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable
You’re motivated by pushing the frontier of how intelligent systems behave in the real world
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Platform team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n \n\nAbout the Role\n\nAs a Staff Software Engineer on the Agent Platform team, you will design and build the systems that govern how Decagon agents operate in real-world environments.\n\nYou will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.\n\nThis role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.\n\n \n\nIn this role, you will\n\n - Design and evolve agent harnesses that power different product experiences\n\n - Build core runtime systems, including AOP execution and multi-model orchestration\n\n - Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees\n\n - Optimize agent systems for latency, reliability, and production correctness\n\n - Analyze real-world failures and use data to drive iterative improvements\n\n - Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks\n\n - Improve observability, testing, and simulation systems to ensure safe, measurable progress\n\n - Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)\n\n - Continuously adapt orchestration systems as model capabilities evolve\n\n \n\nYour background looks something like this\n\n - Strong experience building distributed systems or backend platforms in production environments\n\n - Comfort working in ambiguous, fast-moving environments with rapid iteration cycles\n\n - Experience owning systems end-to-end, from design through production and iteration\n\n - Familiarity with experimentation, evaluation, or data-driven product improvement loops\n\n - A track record of improving system reliability, performance, and observability\n\n - Ability to debug complex systems and identify root causes of failures\n\n \n\nEven better\n\n - You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks\n\n - You think in terms of control planes, feedback loops, and system-level optimization, not just features\n\n - You’re excited about diagnosing failure modes and iterating toward measurable improvements\n\n - You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable\n\n - You’re motivated by pushing the frontier of how intelligent systems behave in the real world\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n \n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"7c7c3e1d-53c6-445e-89fe-44b94135d6b6","title":"Total Rewards Lead","department":"People","team":"People","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-06-03T17:24:07.329+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7c7c3e1d-53c6-445e-89fe-44b94135d6b6","applyUrl":"https://jobs.ashbyhq.com/decagon/7c7c3e1d-53c6-445e-89fe-44b94135d6b6/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking to hire our first Total Rewards leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us.
You May Be a Good Fit If You:
Have 6+ years of experience in compensation, benefits, or total rewards at a high-growth tech or SaaS company - leadership experience is a plus
Have built or significantly rebuilt compensation structures, job architecture, and leveling frameworks — ideally in a fast-moving, pre-IPO environment
Have deep expertise in equity compensation (option plans, RSUs, refresh cycles) and experience supporting equity education and communications for employees
Understand how to design and administer competitive benefits programs, including medical, dental, vision, 401(k), and ancillary programs, while managing vendor relationships and renewals
Are data-driven — you use market data (Pave, Levels.fyi, etc.) to anchor decisions and can build clean, defensible comp models
Have experience partnering with Finance on headcount planning, comp accruals, and total compensation cost modeling
Are a strong communicator who can distill complex comp concepts for employees, managers, and executives alike
Thrive in ambiguity and can move quickly without sacrificing rigor
Even Better If You:
Have worked at a company that scaled from ~100 to 500+ employees and navigated the total rewards complexity that comes with that growth
Have experience with executive compensation and board-level reporting
Have supported international expansion and understand how to structure compensation across multiple geographies
Are familiar with HR tech and compensation tooling (Carta, Pave, Radford, Workday, Rippling, etc.)
What You'll Own:
Design and own Decagon's total compensation philosophy, including salary bands, equity guidelines, bonus structures, and benefits programs
Build and maintain a job architecture and leveling framework that creates consistency and clarity across the company
Lead annual and mid-year compensation review cycles, partnering closely with Finance and People Business Partners
Own all equity program administration — from grant processes and refresh cycles to employee education and vesting communications
Manage our benefits programs end-to-end, including open enrollment, broker relationships, and ongoing plan design
Serve as the internal expert on comp and benefits compliance (FLSA, ACA, state-level requirements, etc.)
Partner with Recruiting to build compelling, competitive offers and ensure we're winning top talent at every level
Develop clear communications that help employees understand and value their total compensation package
Comp: $200,000 - $260,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking to hire our first Total Rewards leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us.\n\nYou May Be a Good Fit If You:\n\n - Have 6+ years of experience in compensation, benefits, or total rewards at a high-growth tech or SaaS company - leadership experience is a plus\n\n - Have built or significantly rebuilt compensation structures, job architecture, and leveling frameworks — ideally in a fast-moving, pre-IPO environment\n\n - Have deep expertise in equity compensation (option plans, RSUs, refresh cycles) and experience supporting equity education and communications for employees\n\n - Understand how to design and administer competitive benefits programs, including medical, dental, vision, 401(k), and ancillary programs, while managing vendor relationships and renewals\n\n - Are data-driven — you use market data (Pave, Levels.fyi http://Levels.fyi, etc.) to anchor decisions and can build clean, defensible comp models\n\n - Have experience partnering with Finance on headcount planning, comp accruals, and total compensation cost modeling\n\n - Are a strong communicator who can distill complex comp concepts for employees, managers, and executives alike\n\n - Thrive in ambiguity and can move quickly without sacrificing rigor\n\nEven Better If You:\n\n - Have worked at a company that scaled from ~100 to 500+ employees and navigated the total rewards complexity that comes with that growth\n\n - Have experience with executive compensation and board-level reporting\n\n - Have supported international expansion and understand how to structure compensation across multiple geographies\n\n - Are familiar with HR tech and compensation tooling (Carta, Pave, Radford, Workday, Rippling, etc.)\n\nWhat You'll Own:\n\n - Design and own Decagon's total compensation philosophy, including salary bands, equity guidelines, bonus structures, and benefits programs\n\n - Build and maintain a job architecture and leveling framework that creates consistency and clarity across the company\n\n - Lead annual and mid-year compensation review cycles, partnering closely with Finance and People Business Partners\n\n - Own all equity program administration — from grant processes and refresh cycles to employee education and vesting communications\n\n - Manage our benefits programs end-to-end, including open enrollment, broker relationships, and ongoing plan design\n\n - Serve as the internal expert on comp and benefits compliance (FLSA, ACA, state-level requirements, etc.)\n\n - Partner with Recruiting to build compelling, competitive offers and ensure we're winning top talent at every level\n\n - Develop clear communications that help employees understand and value their total compensation package\n\n\n\nComp: $200,000 - $260,000 + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"2351ca53-b7fd-4835-b967-4ae2b976b5b4","title":"Staff Software Engineer, Voice Agent","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-12-01T18:08:22.749+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/2351ca53-b7fd-4835-b967-4ae2b976b5b4","applyUrl":"https://jobs.ashbyhq.com/decagon/2351ca53-b7fd-4835-b967-4ae2b976b5b4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Voice Agent team builds the real-time systems that allow Decagon agents to carry natural conversations across our omnichannels (phone, web, mobile, etc). We work across speech understanding, audio streaming, synthesis quality, and the voice specific execution logic that enables timing, pacing, and responsive dialogue.
Our systems must remain accurate, responsive, and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI, and our small team owns this entire capability end-to-end.
About the Role
As a Staff Software Engineer focused on Voice Agent, you will lead the architecture and evolution of Decagon’s voice platform. You will drive multi-quarter projects that improve timing, responsiveness, audio quality, and reliability across millions of interactions.
You will collaborate with Research to integrate the next generation of speech models, with Infra to push the boundaries of latency and performance, and with Product to bring new voice capabilities to customers. You will help set engineering standards for voice, mentor senior engineers, and raise the technical bar for one of Decagon’s most important surfaces.
In this role, you will
Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap
Lead initiatives that improve speech understanding, synthesis quality, and conversational timing
Define reliability, testing, and observability standards for live voice interactions
Build frameworks that make voice systems easy to debug, measure, and iterate on
Mentor senior engineers and help expand the technical culture of the Voice group
Your background looks something like this
8+ years of engineering experience with significant technical leadership
Expertise in real-time systems, streaming pipelines, or audio-based applications
Ability to define architectural direction and lead cross-functional projects
Strong debugging skills across audio, networking, and model-driven systems
Experience mentoring engineers and influencing engineering standards
Even better if you have
Experience with speech recognition or synthesis systems
Experience with VAD, streaming protocols, or other real-time audio systems
Experience designing or maintaining LLM-driven applications
Experience optimizing performance for low-latency use cases
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Voice Agent team builds the real-time systems that allow Decagon agents to carry natural conversations across our omnichannels (phone, web, mobile, etc). We work across speech understanding, audio streaming, synthesis quality, and the voice specific execution logic that enables timing, pacing, and responsive dialogue.\n\nOur systems must remain accurate, responsive, and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI, and our small team owns this entire capability end-to-end.\n\n\n\nAbout the Role\n\nAs a Staff Software Engineer focused on Voice Agent, you will lead the architecture and evolution of Decagon’s voice platform. You will drive multi-quarter projects that improve timing, responsiveness, audio quality, and reliability across millions of interactions.\n\nYou will collaborate with Research to integrate the next generation of speech models, with Infra to push the boundaries of latency and performance, and with Product to bring new voice capabilities to customers. You will help set engineering standards for voice, mentor senior engineers, and raise the technical bar for one of Decagon’s most important surfaces.\n\n\n\nIn this role, you will\n\n - Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap\n\n - Lead initiatives that improve speech understanding, synthesis quality, and conversational timing\n\n - Define reliability, testing, and observability standards for live voice interactions\n\n - Build frameworks that make voice systems easy to debug, measure, and iterate on\n\n - Mentor senior engineers and help expand the technical culture of the Voice group\n\n\n\nYour background looks something like this\n\n - 8+ years of engineering experience with significant technical leadership\n\n - Expertise in real-time systems, streaming pipelines, or audio-based applications\n\n - Ability to define architectural direction and lead cross-functional projects\n\n - Strong debugging skills across audio, networking, and model-driven systems\n\n - Experience mentoring engineers and influencing engineering standards\n \n \n\nEven better if you have\n\n - Experience with speech recognition or synthesis systems\n\n - Experience with VAD, streaming protocols, or other real-time audio systems\n\n - Experience designing or maintaining LLM-driven applications\n\n - Experience optimizing performance for low-latency use cases\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"1a7adb8e-f652-4556-9540-651f5299a0cd","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2025-11-10T20:58:20.069+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/1a7adb8e-f652-4556-9540-651f5299a0cd","applyUrl":"https://jobs.ashbyhq.com/decagon/1a7adb8e-f652-4556-9540-651f5299a0cd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"a60722ec-7a38-4d1b-a603-568f1cec92c4","title":"Enterprise Account Executive","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2025-11-13T02:08:06.189+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a60722ec-7a38-4d1b-a603-568f1cec92c4","applyUrl":"https://jobs.ashbyhq.com/decagon/a60722ec-7a38-4d1b-a603-568f1cec92c4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our London office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our London office.\n\n\n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n\n\n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n\n\n\nEven better\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"75f544ae-7838-4ffa-9e6b-33d7e2b6ea2b","title":"Senior Software Engineer, Agent Platform","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-11-19T21:05:36.044+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/75f544ae-7838-4ffa-9e6b-33d7e2b6ea2b","applyUrl":"https://jobs.ashbyhq.com/decagon/75f544ae-7838-4ffa-9e6b-33d7e2b6ea2b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Platform team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
As a Senior Software Engineer on the Agent Platform team, you will design and build the systems that govern how Decagon agents operate in real-world environments.
You will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.
This role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.
In this role, you will
Design and evolve agent harnesses that power different product experiences
Build core runtime systems, including AOP execution and multi-model orchestration
Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees
Optimize agent systems for latency, reliability, and production correctness
Analyze real-world failures and use data to drive iterative improvements
Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks
Improve observability, testing, and simulation systems to ensure safe, measurable progress
Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)
Continuously adapt orchestration systems as model capabilities evolve
Your background looks something like this
Strong experience building distributed systems or backend platforms in production environments
Comfort working in ambiguous, fast-moving environments with rapid iteration cycles
Experience owning systems end-to-end, from design through production and iteration
Familiarity with experimentation, evaluation, or data-driven product improvement loops
A track record of improving system reliability, performance, and observability
Ability to debug complex systems and identify root causes of failures
Even better
You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks
You think in terms of control planes, feedback loops, and system-level optimization, not just features
You’re excited about diagnosing failure modes and iterating toward measurable improvements
You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable
You’re motivated by pushing the frontier of how intelligent systems behave in the real world
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Platform team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n \n\nAbout the Role\n\nAs a Senior Software Engineer on the Agent Platform team, you will design and build the systems that govern how Decagon agents operate in real-world environments.\n\nYou will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.\n\nThis role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.\n\n \n\nIn this role, you will\n\n - Design and evolve agent harnesses that power different product experiences\n\n - Build core runtime systems, including AOP execution and multi-model orchestration\n\n - Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees\n\n - Optimize agent systems for latency, reliability, and production correctness\n\n - Analyze real-world failures and use data to drive iterative improvements\n\n - Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks\n\n - Improve observability, testing, and simulation systems to ensure safe, measurable progress\n\n - Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)\n\n - Continuously adapt orchestration systems as model capabilities evolve\n\n \n\nYour background looks something like this\n\n - Strong experience building distributed systems or backend platforms in production environments\n\n - Comfort working in ambiguous, fast-moving environments with rapid iteration cycles\n\n - Experience owning systems end-to-end, from design through production and iteration\n\n - Familiarity with experimentation, evaluation, or data-driven product improvement loops\n\n - A track record of improving system reliability, performance, and observability\n\n - Ability to debug complex systems and identify root causes of failures\n\n \n\nEven better\n\n - You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks\n\n - You think in terms of control planes, feedback loops, and system-level optimization, not just features\n\n - You’re excited about diagnosing failure modes and iterating toward measurable improvements\n\n - You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable\n\n - You’re motivated by pushing the frontier of how intelligent systems behave in the real world\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n \n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"7ae498c6-750d-43ab-8ad2-ab05b75684eb","title":"Agent Strategy Manager","department":"Customer Team","team":"Agent Strategy","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-04-08T16:49:11.870+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7ae498c6-750d-43ab-8ad2-ab05b75684eb","applyUrl":"https://jobs.ashbyhq.com/decagon/7ae498c6-750d-43ab-8ad2-ab05b75684eb/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Familiarity with Agentic AI tool deployments in large organizations
Working knowledge of Customer Support processes, systems, and best practices
Experience in a high-growth startup environment
Bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$220K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Familiarity with Agentic AI tool deployments in large organizations\n\n - Working knowledge of Customer Support processes, systems, and best practices\n\n - Experience in a high-growth startup environment\n\n - Bachelor's degree in Science, Technology, Engineering, Math or similar fields\n\n\n\nCompensation\n\n$160K-$220K OTE + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"83267854-2ea8-4322-8ba3-88c2dcb086a5","title":"Solutions Architect - Salesforce ","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-01-12T17:32:51.450+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/83267854-2ea8-4322-8ba3-88c2dcb086a5","applyUrl":"https://jobs.ashbyhq.com/decagon/83267854-2ea8-4322-8ba3-88c2dcb086a5/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a Founding Salesforce Architect, a strategic and highly technical leader who will define how enterprises design, extend, and integrate Salesforce solutions—particularly focused on Service Cloud and core ticketing workflows. This role sits at the intersection of enterprise architecture, complex system integration, and customer support technology strategy. You will act as a trusted advisor to prospects and customers, helping them architect scalable Salesforce solutions that support sophisticated service operations, internal support models, and integrations with external systems.
As a foundational hire, you will define best practices for Salesforce architecture, partner closely with Sales, Product, and Engineering, and establish technical standards that ensure Decagon’s offerings integrate seamlessly into Salesforce ecosystems. You will establish credibility with stakeholders across business and technical organizations, including customer support leadership, CRM platform teams, and integration engineering groups.
In this role, you will
Partner with Account Executives and Customer Success to discover, qualify, and design Salesforce-based solutions that address complex service and support use cases.
Lead technical conversations with prospects and customers about Salesforce capabilities, translating business requirements into robust Service Cloud architecture and integration designs.
Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation, routing, knowledge models, and agent workflows.
Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event-driven patterns.
Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers for support and service delivery scenarios.
Provide hands-on configuration, development, and troubleshooting in Salesforce when needed—serving as the SME for complex customizations and deployment practices
Your background looks something like this
8–12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations.
Deep expertise with Salesforce Service Cloud, including case management, console configurations, omni-channel routing, and automation capabilities.
Proven track record integrating Salesforce with external systems (ERP, ticketing, identity, data platforms) via REST/SOAP APIs, middleware, or custom connectors.
Experience designing and implementing scalable data models, sharing/security models, and automation (Flows, Apex, asynchronous patterns) in Salesforce.
Strong ability to engage with diverse stakeholders—from business leaders to technical delivery teams—and translate complex requirements into actionable architecture and implementation plans.
Demonstrated success leading technical pre-sales design engagements and driving architectural consensus in ambiguous enterprise environments.
Even better if you have
Experience building best-in-class service and support platforms using Salesforce Service Cloud, including integrated ticketing and support analytics.
Hands-on experience with MuleSoft or equivalent integration platforms connecting Salesforce to mission-critical systems.
Salesforce Architect (CTA), Application Architect, or System Architect certifications.
Background in customer support systems (e.g., Zendesk, Jira Service Management) and migrating or integrating service workflows into Salesforce.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a Founding Salesforce Architect, a strategic and highly technical leader who will define how enterprises design, extend, and integrate Salesforce solutions—particularly focused on Service Cloud and core ticketing workflows. This role sits at the intersection of enterprise architecture, complex system integration, and customer support technology strategy. You will act as a trusted advisor to prospects and customers, helping them architect scalable Salesforce solutions that support sophisticated service operations, internal support models, and integrations with external systems.\n\nAs a foundational hire, you will define best practices for Salesforce architecture, partner closely with Sales, Product, and Engineering, and establish technical standards that ensure Decagon’s offerings integrate seamlessly into Salesforce ecosystems. You will establish credibility with stakeholders across business and technical organizations, including customer support leadership, CRM platform teams, and integration engineering groups.\n\n\n\nIn this role, you will\n\n - Partner with Account Executives and Customer Success to discover, qualify, and design Salesforce-based solutions that address complex service and support use cases.\n\n - Lead technical conversations with prospects and customers about Salesforce capabilities, translating business requirements into robust Service Cloud architecture and integration designs.\n\n - Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation, routing, knowledge models, and agent workflows.\n\n - Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event-driven patterns.\n\n - Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers for support and service delivery scenarios.\n\n - Provide hands-on configuration, development, and troubleshooting in Salesforce when needed—serving as the SME for complex customizations and deployment practices\n\n\n\nYour background looks something like this\n\n - 8–12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations.\n\n - Deep expertise with Salesforce Service Cloud, including case management, console configurations, omni-channel routing, and automation capabilities.\n\n - Proven track record integrating Salesforce with external systems (ERP, ticketing, identity, data platforms) via REST/SOAP APIs, middleware, or custom connectors.\n\n - Experience designing and implementing scalable data models, sharing/security models, and automation (Flows, Apex, asynchronous patterns) in Salesforce.\n\n - Strong ability to engage with diverse stakeholders—from business leaders to technical delivery teams—and translate complex requirements into actionable architecture and implementation plans.\n\n - Demonstrated success leading technical pre-sales design engagements and driving architectural consensus in ambiguous enterprise environments.\n\n\n\nEven better if you have\n\n - Experience building best-in-class service and support platforms using Salesforce Service Cloud, including integrated ticketing and support analytics.\n\n - Hands-on experience with MuleSoft or equivalent integration platforms connecting Salesforce to mission-critical systems.\n\n - Salesforce Architect (CTA), Application Architect, or System Architect certifications.\n\n - Background in customer support systems (e.g., Zendesk, Jira Service Management) and migrating or integrating service workflows into Salesforce.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"73ef8e9d-a6b3-4817-ab02-893c4ac72bad","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-01-16T01:16:47.285+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/73ef8e9d-a6b3-4817-ab02-893c4ac72bad","applyUrl":"https://jobs.ashbyhq.com/decagon/73ef8e9d-a6b3-4817-ab02-893c4ac72bad/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"f6a84b34-b338-4ec2-bde0-7bd51971ea42","title":"Director, Strategic Accounts","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Australia","secondaryLocations":[],"publishedAt":"2026-08-10T12:52:29.712+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f6a84b34-b338-4ec2-bde0-7bd51971ea42","applyUrl":"https://jobs.ashbyhq.com/decagon/f6a84b34-b338-4ec2-bde0-7bd51971ea42/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.\n\n \n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon\n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)\n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion\n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue\n\n - Develop and execute account plans to execute strategic deals\n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel\n\n \n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n \n\nEven better if you have\n\n - Bonus points if you have previous experience selling AI or customer support/experience software\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"3aa855e4-164b-4246-aaa0-b602339bfe06","title":"Director of Agent Deployment Engineering","department":"Customer Team","team":"Agent Deployment Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-02-07T07:20:42.762+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3aa855e4-164b-4246-aaa0-b602339bfe06","applyUrl":"https://jobs.ashbyhq.com/decagon/3aa855e4-164b-4246-aaa0-b602339bfe06/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: interfacing with senior technical stakeholders while going deep on agent configuration and build execution.
About the Role
As Director of Agent Deployment Engineering, you will lead Decagon’s technical delivery for strategic enterprise customers—owning outcomes across multiple deployments and building the team, playbooks, and operating system required to scale. This is a senior, customer-facing leadership role where you’ll partner with customer executives and technical leaders to define success, translate requirements into delivery plans, and drive launches that measurably impact customer outcomes.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM leadership to create tight feedback loops: driving delivery, surfacing product gaps, and influencing the evolution of Decagon’s agent-building platform based on real enterprise needs. This role is ideal for a leader who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on problem solving with structured execution at scale.
In this role, you will
Lead and scale a high-performing delivery org
Own end-to-end execution of AI agent deployments for enterprise customers across a portfolio, from scoping through launch and iteration.
Build, lead, and develop a team of Agent Builders; hire, coach, and set a high bar for quality, velocity, and customer outcomes.
Establish delivery operating rhythms (planning, reviews, retros), capacity planning, and forecasting to ensure predictable execution.
Drive executive-level customer engagements
Interface with senior technical stakeholders and executives to define success criteria, align on constraints (security/compliance), and drive delivery against timelines.
Lead complex escalations and unblock cross-functional teams when quality, timelines, or customer outcomes are at risk.
Translate customer needs into crisp internal documentation and execution plans across Product/Engineering/GTM.
Create repeatable playbooks and scale mechanisms
Define and standardize delivery methodologies and artifacts (e.g., AOP quality bar, launch readiness checklists, iteration loops).
Establish best practices for evaluation and guardrails to ensure safe, compliant, and predictable agent performance in real-world scenarios.
Improve tooling and processes to reduce time-to-launch and increase reliability across deployments.
Influence the platform roadmap through deployment insights
Identify recurring product/platform gaps and drive prioritization with Engineering and Product leadership.
Partner with internal teams to turn real customer needs into platform improvements that compound across deployments.
Your background looks something like this
10+ years of relevant experience in technical, customer-facing roles (e.g., forward-deployed engineering, solutions engineering, technical consulting, implementation engineering, technical product/PM, or similar).
5+ years of people management experience, including hiring, coaching, performance management, and building high-performing teams; ideally experience leading senior ICs and/or managers.
Strong technical foundation—comfortable working with APIs, integrations, and complex systems; able to go deep to diagnose issues and guide solution architecture.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into execution plans, and drive delivery.
Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.
Even better if you have
Experience deploying LLM-based products or AI agents in production (prompting, evaluation, guardrails, tooling, workflow design).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and security/compliance considerations.
Strong product instincts—ability to define success metrics, write crisp requirements, and contribute customer insight back into product roadmap.
Experience scaling a delivery function from high-touch execution to repeatable playbooks and durable operating cadence.
Compensation
$250K – $320K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: interfacing with senior technical stakeholders while going deep on agent configuration and build execution.\n\n\n\nAbout the Role\n\nAs Director of Agent Deployment Engineering, you will lead Decagon’s technical delivery for strategic enterprise customers—owning outcomes across multiple deployments and building the team, playbooks, and operating system required to scale. This is a senior, customer-facing leadership role where you’ll partner with customer executives and technical leaders to define success, translate requirements into delivery plans, and drive launches that measurably impact customer outcomes.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM leadership to create tight feedback loops: driving delivery, surfacing product gaps, and influencing the evolution of Decagon’s agent-building platform based on real enterprise needs. This role is ideal for a leader who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on problem solving with structured execution at scale.\n\n\n\nIn this role, you will\n\n - Lead and scale a high-performing delivery org\n \n - Own end-to-end execution of AI agent deployments for enterprise customers across a portfolio, from scoping through launch and iteration.\n \n - Build, lead, and develop a team of Agent Builders; hire, coach, and set a high bar for quality, velocity, and customer outcomes.\n \n - Establish delivery operating rhythms (planning, reviews, retros), capacity planning, and forecasting to ensure predictable execution.\n\n - Drive executive-level customer engagements\n \n - Interface with senior technical stakeholders and executives to define success criteria, align on constraints (security/compliance), and drive delivery against timelines.\n \n - Lead complex escalations and unblock cross-functional teams when quality, timelines, or customer outcomes are at risk.\n \n - Translate customer needs into crisp internal documentation and execution plans across Product/Engineering/GTM.\n\n - Create repeatable playbooks and scale mechanisms\n \n - Define and standardize delivery methodologies and artifacts (e.g., AOP quality bar, launch readiness checklists, iteration loops).\n \n - Establish best practices for evaluation and guardrails to ensure safe, compliant, and predictable agent performance in real-world scenarios.\n \n - Improve tooling and processes to reduce time-to-launch and increase reliability across deployments.\n\n - Influence the platform roadmap through deployment insights\n \n - Identify recurring product/platform gaps and drive prioritization with Engineering and Product leadership.\n \n - Partner with internal teams to turn real customer needs into platform improvements that compound across deployments.\n\n\n\nYour background looks something like this\n\n - 10+ years of relevant experience in technical, customer-facing roles (e.g., forward-deployed engineering, solutions engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - 5+ years of people management experience, including hiring, coaching, performance management, and building high-performing teams; ideally experience leading senior ICs and/or managers.\n\n - Strong technical foundation—comfortable working with APIs, integrations, and complex systems; able to go deep to diagnose issues and guide solution architecture.\n\n - Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into execution plans, and drive delivery.\n\n - Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.\n\n\n\nEven better if you have\n\n - Experience deploying LLM-based products or AI agents in production (prompting, evaluation, guardrails, tooling, workflow design).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and security/compliance considerations.\n\n - Strong product instincts—ability to define success metrics, write crisp requirements, and contribute customer insight back into product roadmap.\n\n - Experience scaling a delivery function from high-touch execution to repeatable playbooks and durable operating cadence.\n\n\n\nCompensation\n\n$250K – $320K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"03f56b39-866b-41b7-a805-9cf2e16373b9","title":"Senior Software Engineer, Enterprise Product","department":"Engineering","team":"Enterprise Product","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-03T19:25:11.800+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/03f56b39-866b-41b7-a805-9cf2e16373b9","applyUrl":"https://jobs.ashbyhq.com/decagon/03f56b39-866b-41b7-a805-9cf2e16373b9/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
About the Role
As a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.
In this role, you will
Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment
Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams
Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
Own features end-to-end, from technical architecture through deployment and iteration
Your background looks something like this
4+ years building full-stack software products with strong product thinking
Proficient in Python and/or TypeScript, comfortable working across the entire stack
Experience translating complex technical capabilities into simple, usable interfaces
Track record of balancing technical excellence with pragmatic shipping
Even better
Experience building security-sensitive product systems, such as authentication and data access controls.
Experience building developer tools, APIs, platforms, or internal tools that became customer-facing
Background with LLMs, prompt engineering, or AI agent systems
Familiarity with asynchronous programming and building scalable systems
Experience with observability, data visualization, or analytics products
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.\n\n\n\nAbout the Role\n\nAs a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.\n\n\n\nIn this role, you will\n\n - Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment\n\n - Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code\n\n - Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams\n\n - Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve\n\n - Own features end-to-end, from technical architecture through deployment and iteration\n\n\n\nYour background looks something like this\n\n - 4+ years building full-stack software products with strong product thinking\n\n - Proficient in Python and/or TypeScript, comfortable working across the entire stack\n\n - Experience translating complex technical capabilities into simple, usable interfaces\n\n - Track record of balancing technical excellence with pragmatic shipping\n\n\n\nEven better\n\n - Experience building security-sensitive product systems, such as authentication and data access controls.\n\n - Experience building developer tools, APIs, platforms, or internal tools that became customer-facing\n\n - Background with LLMs, prompt engineering, or AI agent systems\n\n - Familiarity with asynchronous programming and building scalable systems\n\n - Experience with observability, data visualization, or analytics products\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\n\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"8c40fb7a-5f25-4112-a1df-f1c22b81042c","title":"Agent Deployment Engineer","department":"Customer Team","team":"Agent Deployment Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-01-20T19:48:38.989+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/8c40fb7a-5f25-4112-a1df-f1c22b81042c","applyUrl":"https://jobs.ashbyhq.com/decagon/8c40fb7a-5f25-4112-a1df-f1c22b81042c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Compensation
$175K – $230K • Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n\n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n\n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n\n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n\n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nCompensation\n\n$175K – $230K • Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"f83f5c1d-a4d7-4c63-beb5-611c97a9e11d","title":"Staff Software Engineer, Enterprise Product","department":"Engineering","team":"Enterprise Product","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-01-22T15:18:28.674+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f83f5c1d-a4d7-4c63-beb5-611c97a9e11d","applyUrl":"https://jobs.ashbyhq.com/decagon/f83f5c1d-a4d7-4c63-beb5-611c97a9e11d/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
About the Role
You'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then defining technical strategy and establishing patterns that scale those capabilities across our customer base. You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch. Beyond building features, you'll mentor engineers as the team grows, supervising projects and providing technical direction for their work.
In this role, you will
Drive technical direction for the team, to build enterprise ready platform that scale with our customer base and features, by applying the right architectural principles and design patterns.
Lead complex initiatives from ambiguous requirements to shipped products
Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
Partner directly with customers and cross-functional teams to identify opportunities and validate product direction
Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing
Your background looks something like this
6+ years building full-stack software products, with demonstrated impact on technical direction and strong product thinking
Deep expertise in TypeScript and/orPython, with strong architecture and system design skills
Proven ability to design abstractions and platforms that serve diverse use cases elegantly
Track record of leading technical initiatives and driving consensus across teams
Experience balancing technical excellence with rapid iteration and customer needs
Strong product intuition and history of translating user feedback into technical solutions
History of mentoring engineers and establishing technical standards
Even better
Experience building security-sensitive product systems, such as authentication and data access controls.
Experience building and scaling developer tools, APIs, platforms, or infrastructure products
Familiarity with LLMs, AI agent systems, prompt engineering, or building products on top of AI capabilities
Familiarity with asynchronous programming and building scalable systems
Experience with observability, data visualization, or analytics products
History of establishing technical standards, design patterns, or architectural principles adopted across teams
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.\n\n\n\nAbout the Role\n\nYou'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then defining technical strategy and establishing patterns that scale those capabilities across our customer base. You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch. Beyond building features, you'll mentor engineers as the team grows, supervising projects and providing technical direction for their work.\n\n\n\nIn this role, you will\n\n - Drive technical direction for the team, to build enterprise ready platform that scale with our customer base and features, by applying the right architectural principles and design patterns.\n\n - Lead complex initiatives from ambiguous requirements to shipped products\n\n - Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code\n\n - Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve\n\n - Partner directly with customers and cross-functional teams to identify opportunities and validate product direction\n\n - Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing\n\n\n\nYour background looks something like this\n\n - 6+ years building full-stack software products, with demonstrated impact on technical direction and strong product thinking\n\n - Deep expertise in TypeScript and/orPython, with strong architecture and system design skills\n\n - Proven ability to design abstractions and platforms that serve diverse use cases elegantly\n\n - Track record of leading technical initiatives and driving consensus across teams\n\n - Experience balancing technical excellence with rapid iteration and customer needs\n\n - Strong product intuition and history of translating user feedback into technical solutions\n\n - History of mentoring engineers and establishing technical standards\n\n\n\nEven better\n\n - Experience building security-sensitive product systems, such as authentication and data access controls.\n\n - Experience building and scaling developer tools, APIs, platforms, or infrastructure products\n\n - Familiarity with LLMs, AI agent systems, prompt engineering, or building products on top of AI capabilities\n\n - Familiarity with asynchronous programming and building scalable systems\n\n - Experience with observability, data visualization, or analytics products\n\n - History of establishing technical standards, design patterns, or architectural principles adopted across teams\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"dc7c3b51-5be0-4890-a481-5bb200df48eb","title":"Senior Software Engineer, Enterprise Product","department":"Engineering","team":"Enterprise Product","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-08-03T19:26:40.137+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/dc7c3b51-5be0-4890-a481-5bb200df48eb","applyUrl":"https://jobs.ashbyhq.com/decagon/dc7c3b51-5be0-4890-a481-5bb200df48eb/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
About the Role
As a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.
In this role, you will
Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment
Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams
Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
Own features end-to-end, from technical architecture through deployment and iteration
Your background looks something like this
4+ years building full-stack software products with strong product thinking
Proficient in Python and/or TypeScript, comfortable working across the entire stack
Experience translating complex technical capabilities into simple, usable interfaces
Track record of balancing technical excellence with pragmatic shipping
Even better
Experience building security-sensitive product systems, such as authentication and data access controls.
Experience building developer tools, APIs, platforms, or internal tools that became customer-facing
Background with LLMs, prompt engineering, or AI agent systems
Familiarity with asynchronous programming and building scalable systems
Experience with observability, data visualization, or analytics products
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.\n\n\n\nAbout the Role\n\nAs a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.\n\n\n\nIn this role, you will\n\n - Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment\n\n - Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code\n\n - Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams\n\n - Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve\n\n - Own features end-to-end, from technical architecture through deployment and iteration\n\n\n\nYour background looks something like this\n\n - 4+ years building full-stack software products with strong product thinking\n\n - Proficient in Python and/or TypeScript, comfortable working across the entire stack\n\n - Experience translating complex technical capabilities into simple, usable interfaces\n\n - Track record of balancing technical excellence with pragmatic shipping\n\n\n\nEven better\n\n - Experience building security-sensitive product systems, such as authentication and data access controls.\n\n - Experience building developer tools, APIs, platforms, or internal tools that became customer-facing\n\n - Background with LLMs, prompt engineering, or AI agent systems\n\n - Familiarity with asynchronous programming and building scalable systems\n\n - Experience with observability, data visualization, or analytics products\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\n\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"50051fa8-a07b-4678-ad74-7b2610fcb840","title":"Staff Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-01-27T17:58:25.752+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/50051fa8-a07b-4678-ad74-7b2610fcb840","applyUrl":"https://jobs.ashbyhq.com/decagon/50051fa8-a07b-4678-ad74-7b2610fcb840/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Staff Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Your background looks something like this
10+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Staff Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n - Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering\n\n\n\nYour background looks something like this\n\n - 10+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n - Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"7e727fb5-cc08-4728-97ca-2730e965ce41","title":"Staff Research Engineer, Voice + Speech","department":"Engineering","team":"Research","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-01-27T18:09:43.299+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7e727fb5-cc08-4728-97ca-2730e965ce41","applyUrl":"https://jobs.ashbyhq.com/decagon/7e727fb5-cc08-4728-97ca-2730e965ce41/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Your background looks something like this
10+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n - Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering\n\n\n\nYour background looks something like this\n\n - 10+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n - Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"df98cb0e-3ab1-47aa-9e39-522b968d37f3","title":"Senior Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-02-10T19:13:59.001+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/df98cb0e-3ab1-47aa-9e39-522b968d37f3","applyUrl":"https://jobs.ashbyhq.com/decagon/df98cb0e-3ab1-47aa-9e39-522b968d37f3/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Your background looks something like this
5+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Compensation
£200K – £300K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n\n\nYour background looks something like this\n\n - 5+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n\n\nCompensation\n\n£200K – £300K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"491d67c4-b877-4ddc-895a-496eed6777ed","title":"Senior Software Engineer, AI Developer Experience","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-02-11T00:25:08.866+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/491d67c4-b877-4ddc-895a-496eed6777ed","applyUrl":"https://jobs.ashbyhq.com/decagon/491d67c4-b877-4ddc-895a-496eed6777ed/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We're looking for a Senior Software Engineer to own our AI-native developer platform. Your job is to 10x developer productivity. You'll build the coding agents and execution infrastructure, give them safe access to code, tools, and tests, and turn what works into paved roads the whole engineering org builds on.
Build the agentic developer platform
Build coding agents, harnesses, and cloud execution infrastructure.
Give agents safe access to code, tools, tests, and internal systems.
Create reusable primitives for autonomous software development.
Embed AI across the development lifecycle
Apply AI to planning, design, implementation, testing, and review.
Turn successful experiments into repeatable engineering workflows.
Build paved roads for agent-driven development across teams.
Accelerate code review with agents
Improve validation of human- and agent-generated changes.
Build agent-based testing, evaluation, and review systems.
Push correctness checks earlier in the development loop.
Make developer tooling agent-native
Design CI/CD, local development, and platform tooling for humans and agents.
Build APIs, CLIs, templates, and automation that agents can operate directly.
Remove friction from build, test, and release workflows.
Enable rapid internal tool building
Build frameworks and platforms for quickly creating internal tools, dashboards, and agents.
Give teams reusable primitives to build solutions for their own workflows.
Turn one-off internal tooling into scalable, shared capabilities.
Drive AI-powered developer productivity
Identify high-leverage engineering workflows to automate or augment with AI.
Own architecture, rollout, and adoption across engineering.
Measure success through faster iteration and greater engineer leverage.
4+ years building production software, with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).
Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation).
Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services.
Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).
Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).
A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents).
Strong cross-team collaboration and communication—especially writing clear docs and driving adoption.
Experience with monorepos and build systems and/or large-scale CI performance work.
Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals.
Infrastructure-as-code experience (e.g., Terraform) and a security-minded approach to supply chain (provenance, secrets, least privilege).
Experience applying AI-assisted tooling to make engineers dramatically more effective.
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\n\n\n\nABOUT THE ROLE\n\nWe're looking for a Senior Software Engineer to own our AI-native developer platform. Your job is to 10x developer productivity. You'll build the coding agents and execution infrastructure, give them safe access to code, tools, and tests, and turn what works into paved roads the whole engineering org builds on.\n\n\n\n\nWHAT YOU'LL DO\n\n - Build the agentic developer platform\n \n - Build coding agents, harnesses, and cloud execution infrastructure.\n \n - Give agents safe access to code, tools, tests, and internal systems.\n \n - Create reusable primitives for autonomous software development.\n\n - Embed AI across the development lifecycle\n \n - Apply AI to planning, design, implementation, testing, and review.\n \n - Turn successful experiments into repeatable engineering workflows.\n \n - Build paved roads for agent-driven development across teams.\n\n - Accelerate code review with agents\n \n - Improve validation of human- and agent-generated changes.\n \n - Build agent-based testing, evaluation, and review systems.\n \n - Push correctness checks earlier in the development loop.\n\n - Make developer tooling agent-native\n \n - Design CI/CD, local development, and platform tooling for humans and agents.\n \n - Build APIs, CLIs, templates, and automation that agents can operate directly.\n \n - Remove friction from build, test, and release workflows.\n\n - Enable rapid internal tool building\n \n - Build frameworks and platforms for quickly creating internal tools, dashboards, and agents.\n \n - Give teams reusable primitives to build solutions for their own workflows.\n \n - Turn one-off internal tooling into scalable, shared capabilities.\n\n - Drive AI-powered developer productivity\n \n - Identify high-leverage engineering workflows to automate or augment with AI.\n \n - Own architecture, rollout, and adoption across engineering.\n \n - Measure success through faster iteration and greater engineer leverage.\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 4+ years building production software, with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).\n\n - Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation).\n\n - Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services.\n\n - Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).\n\n - Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).\n\n - A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents).\n\n - Strong cross-team collaboration and communication—especially writing clear docs and driving adoption.\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - Experience with monorepos and build systems and/or large-scale CI performance work.\n\n - Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals.\n\n - Infrastructure-as-code experience (e.g., Terraform) and a security-minded approach to supply chain (provenance, secrets, least privilege).\n\n - Experience applying AI-assisted tooling to make engineers dramatically more effective.\n\n\n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"037ea083-e556-4ce7-aca0-ec88f63772fc","title":"Manager, Sales Development","department":"Sales","team":"Sales Development","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-02-06T23:52:47.658+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/037ea083-e556-4ce7-aca0-ec88f63772fc","applyUrl":"https://jobs.ashbyhq.com/decagon/037ea083-e556-4ce7-aca0-ec88f63772fc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
As a Manager, Sales Development at Decagon, you’ll be responsible for hiring, training, and scaling a high-performing team of SDRs to drive top-of-funnel pipeline and fuel our sales growth. You will build and manage a team of 6-10 SDRs who specialize in account-based prospecting, multi-threaded outreach, and sophisticated qualification of enterprise opportunities. You’ll collaborate closely with GTM leadership to refine outreach strategies, optimize processes, and develop the next generation of sales talent.
This role is perfect for someone passionate about building and defining the sales development motion at a high-growth startup.
Lead and scale a team of 6-10 BDRs focused on Enterprise and Strategic segments
Hire and train new SDRs on Decagon’s product, buyer personas, competition, and tools
Set and maintain a high-performing culture by overseeing daily activities and managing quota performance of individual SDRs
Develop and execute career development plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on time management, objection handling, prospecting tactics, and active listening skills
Strategize with cross-functional leaders and partners including Sales, RevOps, and Marketing on pipeline and prospecting initiatives to exceed company goals
Report on team performance and forecast to senior leadership
Think creatively about improving team output and efficiency over time by optimizing systems and processes
Create comprehensive enablement programs to continuously improve SDRs’ prospecting skills and accelerate development into world class sellers
Have 2+ years of experience leading a sales development team at a SaaS company
Have 1-3+ years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record exceeding goals
Have prior demonstrated success in fast-paced, results-oriented GTM environments
Know how to motivate and coach SDRs to exceed performance metrics and develop into future sellers
Have experience collaborating cross-functionally with Marketing, Sales, and RevOps to optimize lead flow and conversion rates
Are passionate and excited about hiring, with a thoughtful approach to team planning and development
Are proficient in Salesforce and familiar with email and call automation platforms
Are able to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
Have strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills
Have 1-3+ years of personal closing experience in a full cycle sales role in SaaS
Have experience managing teams prospecting to Fortune 500 or Global 2000 accounts
Have a history of building at a high-growth startup
Are passionate about fostering a positive, high-energy team culture while driving consistent results
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE ROLE\n\nAs a Manager, Sales Development at Decagon, you’ll be responsible for hiring, training, and scaling a high-performing team of SDRs to drive top-of-funnel pipeline and fuel our sales growth. You will build and manage a team of 6-10 SDRs who specialize in account-based prospecting, multi-threaded outreach, and sophisticated qualification of enterprise opportunities. You’ll collaborate closely with GTM leadership to refine outreach strategies, optimize processes, and develop the next generation of sales talent.\n\nThis role is perfect for someone passionate about building and defining the sales development motion at a high-growth startup.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Lead and scale a team of 6-10 BDRs focused on Enterprise and Strategic segments\n\n - Hire and train new SDRs on Decagon’s product, buyer personas, competition, and tools\n\n - Set and maintain a high-performing culture by overseeing daily activities and managing quota performance of individual SDRs\n\n - Develop and execute career development plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on time management, objection handling, prospecting tactics, and active listening skills\n\n - Strategize with cross-functional leaders and partners including Sales, RevOps, and Marketing on pipeline and prospecting initiatives to exceed company goals\n\n - Report on team performance and forecast to senior leadership\n\n - Think creatively about improving team output and efficiency over time by optimizing systems and processes\n\n - Create comprehensive enablement programs to continuously improve SDRs’ prospecting skills and accelerate development into world class sellers\n\n\n\n\nYOU MAY BE A GOOD FIT IF YOU\n\n - Have 2+ years of experience leading a sales development team at a SaaS company\n\n - Have 1-3+ years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record exceeding goals\n\n - Have prior demonstrated success in fast-paced, results-oriented GTM environments\n\n - Know how to motivate and coach SDRs to exceed performance metrics and develop into future sellers\n\n - Have experience collaborating cross-functionally with Marketing, Sales, and RevOps to optimize lead flow and conversion rates\n\n - Are passionate and excited about hiring, with a thoughtful approach to team planning and development\n\n - Are proficient in Salesforce and familiar with email and call automation platforms\n\n - Are able to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency\n\n - Have strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills\n\n\n\n\nEVEN BETTER IF YOU\n\n - Have 1-3+ years of personal closing experience in a full cycle sales role in SaaS\n\n - Have experience managing teams prospecting to Fortune 500 or Global 2000 accounts\n\n - Have a history of building at a high-growth startup\n\n - Are passionate about fostering a positive, high-energy team culture while driving consistent results\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"ac14f2e8-950e-4668-a6ff-41f80181f006","title":"Agent Strategy Manager ","department":"Customer Team","team":"Agent Strategy","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-03-24T21:14:48.122+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ac14f2e8-950e-4668-a6ff-41f80181f006","applyUrl":"https://jobs.ashbyhq.com/decagon/ac14f2e8-950e-4668-a6ff-41f80181f006/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"ee0c62b4-8e2a-4f0e-9bf4-9ff139374250","title":"Agent Development Manager","department":"Customer Team","team":"Agent Development","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-02-17T22:24:12.967+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ee0c62b4-8e2a-4f0e-9bf4-9ff139374250","applyUrl":"https://jobs.ashbyhq.com/decagon/ee0c62b4-8e2a-4f0e-9bf4-9ff139374250/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"80e62efe-c1e1-4f00-a9cb-2a75d8cbb577","title":"BizOps & Strategy, Pricing","department":"Founders Office","team":"Business Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-02-20T18:28:08.836+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/80e62efe-c1e1-4f00-a9cb-2a75d8cbb577","applyUrl":"https://jobs.ashbyhq.com/decagon/80e62efe-c1e1-4f00-a9cb-2a75d8cbb577/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for someone to join the Business Operations & Strategy team to lead commercial and pricing strategy. The Business Operations & Strategy team sits within the Founder’s Office, a team of high-agency generalists and ex-founders with extremely high leverage and own things like partnerships, business development, pricing strategy, AI transformation, data/analytics, growth, etc.
Your primary goal will be to accelerate and streamline our enterprise go-to-market motion - working closely with our GTM team to close deals. Initiatives will range from developing pricing & packaging strategy, to building internal deal and pricing processes, to proposal creation and negotiation across our enterprise customer base.
This is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solvers who combine analytical rigor with world-class relationship building skills.
In this role, you will
Own end-to-end deal structuring for enterprise opportunities, partnering directly with account executives and sales leaders to build proposals and drive deals to close
Work to develop and refine Decagon's pricing and packaging strategy
Build and scale internal commercial processes as the company expands
Collect and analyze pricing and deal data to shape high level company strategy
Be a thought leader in how to price agentic AI solutions
Your background looks something like this
3+ years of experience in consulting / investment banking / investing / high-velocity startups
Deep curiosity and desire to solve hard problems
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
Strong cross-functional collaborator - you've worked regularly with finance and legal teams
Strong communicator - both verbal and written
Even better if you have
Experience building or scaling a deal desk function at a high-growth or early-stage company
Previously led implementation of a CPQ platform
Familiarity with consumption-based or usage-based pricing models in addition to traditional SaaS subscription structures
SQL or other data analytics experience
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for someone to join the Business Operations & Strategy team to lead commercial and pricing strategy. The Business Operations & Strategy team sits within the Founder’s Office, a team of high-agency generalists and ex-founders with extremely high leverage and own things like partnerships, business development, pricing strategy, AI transformation, data/analytics, growth, etc.\n\nYour primary goal will be to accelerate and streamline our enterprise go-to-market motion - working closely with our GTM team to close deals. Initiatives will range from developing pricing & packaging strategy, to building internal deal and pricing processes, to proposal creation and negotiation across our enterprise customer base.\n\nThis is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solvers who combine analytical rigor with world-class relationship building skills.\n\n\n\nIn this role, you will\n\n - Own end-to-end deal structuring for enterprise opportunities, partnering directly with account executives and sales leaders to build proposals and drive deals to close\n\n - Work to develop and refine Decagon's pricing and packaging strategy\n\n - Build and scale internal commercial processes as the company expands\n\n - Collect and analyze pricing and deal data to shape high level company strategy\n\n - Be a thought leader in how to price agentic AI solutions\n\nYour background looks something like this\n\n - 3+ years of experience in consulting / investment banking / investing / high-velocity startups\n\n - Deep curiosity and desire to solve hard problems\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them\n\n - Strong cross-functional collaborator - you've worked regularly with finance and legal teams\n\n - Strong communicator - both verbal and written\n\n\n\nEven better if you have\n\n - Experience building or scaling a deal desk function at a high-growth or early-stage company\n\n - Previously led implementation of a CPQ platform\n\n - Familiarity with consumption-based or usage-based pricing models in addition to traditional SaaS subscription structures\n\n - SQL or other data analytics experience\n \n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"772ed573-277d-4df2-bc2d-7b330f0bd1cd","title":"Strategic Finance Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-03-02T16:37:51.421+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/772ed573-277d-4df2-bc2d-7b330f0bd1cd","applyUrl":"https://jobs.ashbyhq.com/decagon/772ed573-277d-4df2-bc2d-7b330f0bd1cd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the role
Decagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll shape how we think, not just track how we did.
This is an in office role in our SF Headquarters.
In this role, you will
Own our quarterly and annual planning cycle end-to-end, guiding overall company strategy, resource allocation, and decision-making
Build and own our financial model and unit economics framework
Partner cross-functionally with executives across key functions to ideate, support, and drive strategic initiatives
Drive accountability across the business by defining financial and operational KPIs, building dashboards, and identifying the right levers to accelerate growth and efficiency
Monitor key performance indicators, financial metrics, and cash flow; deliver timely reporting packages and insights on key business trends
Build and maintain complex financial models for long-range planning, unit economics, business cases, and investment evaluation
Own materials for our Board meetings and serve as a key partner on future fundraising processes
Develop and build a scalable finance function that can support Decagon’s hyper-growth
Your background looks something like this
3-5 years of experience in Strategic Finance, Corporate Finance, or a closely related role at a high-growth technology company
1–2 years of investment banking at a top-tier firm
Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives
Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations
Excellent communication skills; comfortable presenting to leadership
Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you
High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar
Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly
Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus
Even better
Experience working in B2B SaaS with familiarity with ARR-based business metrics
Familiarity with Accounting ERPs and financial planning tools
Bachelor’s degree in Finance, Accounting, Economics or related business field
Compensation $180,000 - $235,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the role\n\nDecagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll shape how we think, not just track how we did.\n\nThis is an in office role in our SF Headquarters. \n\nIn this role, you will\n\n - Own our quarterly and annual planning cycle end-to-end, guiding overall company strategy, resource allocation, and decision-making\n\n - Build and own our financial model and unit economics framework\n\n - Partner cross-functionally with executives across key functions to ideate, support, and drive strategic initiatives\n\n - Drive accountability across the business by defining financial and operational KPIs, building dashboards, and identifying the right levers to accelerate growth and efficiency\n\n - Monitor key performance indicators, financial metrics, and cash flow; deliver timely reporting packages and insights on key business trends\n\n - Build and maintain complex financial models for long-range planning, unit economics, business cases, and investment evaluation\n\n - Own materials for our Board meetings and serve as a key partner on future fundraising processes\n\n - Develop and build a scalable finance function that can support Decagon’s hyper-growth\n\n\n\nYour background looks something like this\n\n - 3-5 years of experience in Strategic Finance, Corporate Finance, or a closely related role at a high-growth technology company\n\n - 1–2 years of investment banking at a top-tier firm\n\n - Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives\n\n - Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations\n\n - Excellent communication skills; comfortable presenting to leadership\n\n - Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you\n\n - High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar\n\n - Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly\n\n - Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus\n\n\n\nEven better\n\n - Experience working in B2B SaaS with familiarity with ARR-based business metrics\n\n - Familiarity with Accounting ERPs and financial planning tools\n\n - Bachelor’s degree in Finance, Accounting, Economics or related business field\n\n\n\nCompensation $180,000 - $235,000 + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"6431a6f9-2ebe-4b68-beb6-200b42aeeca8","title":"Strategic Solutions Engineer, East","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-07-01T15:00:09.857+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/6431a6f9-2ebe-4b68-beb6-200b42aeeca8","applyUrl":"https://jobs.ashbyhq.com/decagon/6431a6f9-2ebe-4b68-beb6-200b42aeeca8/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, Strategic - East, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, Strategic - East, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"78745829-74ee-41cb-836c-480ca7bf9edc","title":"Strategic Solutions Engineer, West","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-03-13T19:50:17.171+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/78745829-74ee-41cb-836c-480ca7bf9edc","applyUrl":"https://jobs.ashbyhq.com/decagon/78745829-74ee-41cb-836c-480ca7bf9edc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Strategic Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\nDecagon is looking for a Strategic Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"cd95c25c-fdb7-4816-8a31-6d75e86adbe0","title":"Senior Software Engineer, Agent Product","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-04-01T22:09:18.359+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/cd95c25c-fdb7-4816-8a31-6d75e86adbe0","applyUrl":"https://jobs.ashbyhq.com/decagon/cd95c25c-fdb7-4816-8a31-6d75e86adbe0/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Product Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Product Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Product Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nOn the Agent Product Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nEngineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts\n\n - Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers\n\n\n\nYour background looks something like this\n\n - Have 5+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n\n\nEven better\n\n - Prior experience working with multi-modal models\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"95dadea4-8bd2-421a-bf3f-51c04e102ee2","title":"Enterprise Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Australia","secondaryLocations":[],"publishedAt":"2026-03-24T18:11:35.946+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/95dadea4-8bd2-421a-bf3f-51c04e102ee2","applyUrl":"https://jobs.ashbyhq.com/decagon/95dadea4-8bd2-421a-bf3f-51c04e102ee2/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"9875ed62-9d62-4485-8d47-fc897d43493b","title":"Strategic Account Director - East","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"Washington D.C.","address":{"postalAddress":{"addressRegion":"Washington D.C.","addressCountry":"USA","addressLocality":""}}},{"location":"Atlanta","address":{"postalAddress":{"addressRegion":"Georgia","addressCountry":"USA","addressLocality":"Atlanta"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Toronto","addressCountry":"Canada"}}},{"location":"Boston","address":{"postalAddress":{"addressRegion":"Massachusetts","addressCountry":"USA","addressLocality":"Boston"}}}],"publishedAt":"2026-03-25T19:59:06.443+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9875ed62-9d62-4485-8d47-fc897d43493b","applyUrl":"https://jobs.ashbyhq.com/decagon/9875ed62-9d62-4485-8d47-fc897d43493b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel.
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Previous experience selling AI or customer support/experience software
Compensation
OTE $325,000 - $360,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. \n\n\n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon \n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) \n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion \n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue \n\n - Develop and execute account plans to execute strategic deals \n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel.\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n\n\nEven better if you have\n\n - Previous experience selling AI or customer support/experience software\n\n\n\nCompensation\n\nOTE $325,000 - $360,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"0e8a35cd-be75-436e-8407-f4e8dd2d2c59","title":"Sales Enablement Manager ","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-04-01T19:57:38.345+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/0e8a35cd-be75-436e-8407-f4e8dd2d2c59","applyUrl":"https://jobs.ashbyhq.com/decagon/0e8a35cd-be75-436e-8407-f4e8dd2d2c59/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About The Team
Decagon’s GTM Productivity team is laser-focused on building a truly elite, world-class revenue engine as a core differentiator for the business. At the individual level, we believe in unlocking the full potential of every seller and field team member — enabling them to do their best work and win at the highest level. At the organizational level, success means turning strategy into consistent, repeatable execution — driving faster ramp, higher productivity per rep, and exceeding global revenue targets with greater efficiency.
About The Role
Decagon is looking for a GTM Enablement Manager — a founding member of our GTM Productivity team — to help build and scale the programs that power our revenue engine. You’ll operate at the center of how we ramp talent, drive field productivity, and scale GTM execution — designing and operationalizing high-impact programs in close partnership with stakeholders across the business. This is a highly visible, high-ownership role with direct impact on how Decagon grows.
In this role, you will
Build and scale core enablement programs — including onboarding, ongoing development, and role-specific training across the GTM organization
Drive field performance and readiness — developing content, training, and certification frameworks that improve how teams sell and execute
Partner cross-functionally across the business — working with Marketing, Product, Engineering, and other teams to ensure alignment and impact
Operate a consistent enablement cadence — leading and facilitating high-impact sessions in partnership with GTM leaders and top performers
Own enablement infrastructure and insights — standing up and optimizing tooling (content, learning, conversational AI systems) and using data to continuously improve ramp, productivity, and attainment
Lead high-impact GTM moments — including Sales Kickoff and other events that align and energize the field
Adapt and extend programs as we scale — building new initiatives and leveraging AI to increase the reach and effectiveness of enablement
Your background looks something like this
5+ years of experience in GTM enablement, training, or revenue-focused roles, with a strong understanding of enablement best practices and modern SaaS sales motions
Proven ability to build and operate in fast-moving, ambiguous environments, with a high degree of ownership and accountability
Strong program and project management skills, with a scrappy, execution-oriented mindset and ability to deliver high-quality work
Strong cross-functional collaboration skills and learning agility across product, technology, and sales
Even better if you have
Experience applying or navigating AI in GTM, sales, or enablement contexts
Background building or scaling world-class training programs
Experience in a high-growth SaaS or startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout The Team\n\nDecagon’s GTM Productivity team is laser-focused on building a truly elite, world-class revenue engine as a core differentiator for the business. At the individual level, we believe in unlocking the full potential of every seller and field team member — enabling them to do their best work and win at the highest level. At the organizational level, success means turning strategy into consistent, repeatable execution — driving faster ramp, higher productivity per rep, and exceeding global revenue targets with greater efficiency.\n\n\n\nAbout The Role\n\nDecagon is looking for a GTM Enablement Manager — a founding member of our GTM Productivity team — to help build and scale the programs that power our revenue engine. You’ll operate at the center of how we ramp talent, drive field productivity, and scale GTM execution — designing and operationalizing high-impact programs in close partnership with stakeholders across the business. This is a highly visible, high-ownership role with direct impact on how Decagon grows.\n\n\nIn this role, you will\n\n - Build and scale core enablement programs — including onboarding, ongoing development, and role-specific training across the GTM organization\n\n - Drive field performance and readiness — developing content, training, and certification frameworks that improve how teams sell and execute\n\n - Partner cross-functionally across the business — working with Marketing, Product, Engineering, and other teams to ensure alignment and impact\n\n - Operate a consistent enablement cadence — leading and facilitating high-impact sessions in partnership with GTM leaders and top performers\n\n - Own enablement infrastructure and insights — standing up and optimizing tooling (content, learning, conversational AI systems) and using data to continuously improve ramp, productivity, and attainment\n\n - Lead high-impact GTM moments — including Sales Kickoff and other events that align and energize the field\n\n - Adapt and extend programs as we scale — building new initiatives and leveraging AI to increase the reach and effectiveness of enablement\n\n\n\nYour background looks something like this\n\n - 5+ years of experience in GTM enablement, training, or revenue-focused roles, with a strong understanding of enablement best practices and modern SaaS sales motions\n\n - Proven ability to build and operate in fast-moving, ambiguous environments, with a high degree of ownership and accountability\n\n - Strong program and project management skills, with a scrappy, execution-oriented mindset and ability to deliver high-quality work\n\n - Strong cross-functional collaboration skills and learning agility across product, technology, and sales\n \n \n\nEven better if you have\n\n - Experience applying or navigating AI in GTM, sales, or enablement contexts\n\n - Background building or scaling world-class training programs\n\n - Experience in a high-growth SaaS or startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"a25a60f1-c55d-4a18-bcac-73eb79fbd231","title":"Compensation and Benefits Lead","department":"People","team":"People","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-19T15:56:51.317+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a25a60f1-c55d-4a18-bcac-73eb79fbd231","applyUrl":"https://jobs.ashbyhq.com/decagon/a25a60f1-c55d-4a18-bcac-73eb79fbd231/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking to hire our first Total Rewards leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us.
You May Be a Good Fit If You:
Have 6+ years of experience in compensation, benefits, or total rewards at a high-growth tech or SaaS company - leadership experience is a plus
Have built or significantly rebuilt compensation structures, job architecture, and leveling frameworks — ideally in a fast-moving, pre-IPO environment
Have deep expertise in equity compensation (option plans, RSUs, refresh cycles) and experience supporting equity education and communications for employees
Understand how to design and administer competitive benefits programs, including medical, dental, vision, 401(k), and ancillary programs, while managing vendor relationships and renewals
Are data-driven — you use market data (Pave, Levels.fyi, etc.) to anchor decisions and can build clean, defensible comp models
Have experience partnering with Finance on headcount planning, comp accruals, and total compensation cost modeling
Are a strong communicator who can distill complex comp concepts for employees, managers, and executives alike
Thrive in ambiguity and can move quickly without sacrificing rigor
Even Better If You:
Have worked at a company that scaled from ~100 to 500+ employees and navigated the total rewards complexity that comes with that growth
Have experience with executive compensation and board-level reporting
Have supported international expansion and understand how to structure compensation across multiple geographies
Are familiar with HR tech and compensation tooling (Carta, Pave, Radford, Workday, Rippling, etc.)
What You'll Own:
Design and own Decagon's total compensation philosophy, including salary bands, equity guidelines, bonus structures, and benefits programs
Build and maintain a job architecture and leveling framework that creates consistency and clarity across the company
Lead annual and mid-year compensation review cycles, partnering closely with Finance and People Business Partners
Own all equity program administration — from grant processes and refresh cycles to employee education and vesting communications
Manage our benefits programs end-to-end, including open enrollment, broker relationships, and ongoing plan design
Serve as the internal expert on comp and benefits compliance (FLSA, ACA, state-level requirements, etc.)
Partner with Recruiting to build compelling, competitive offers and ensure we're winning top talent at every level
Develop clear communications that help employees understand and value their total compensation package
Comp: $200,000 - $260,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking to hire our first Total Rewards leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us.\n\nYou May Be a Good Fit If You:\n\n - Have 6+ years of experience in compensation, benefits, or total rewards at a high-growth tech or SaaS company - leadership experience is a plus\n\n - Have built or significantly rebuilt compensation structures, job architecture, and leveling frameworks — ideally in a fast-moving, pre-IPO environment\n\n - Have deep expertise in equity compensation (option plans, RSUs, refresh cycles) and experience supporting equity education and communications for employees\n\n - Understand how to design and administer competitive benefits programs, including medical, dental, vision, 401(k), and ancillary programs, while managing vendor relationships and renewals\n\n - Are data-driven — you use market data (Pave, Levels.fyi http://Levels.fyi, etc.) to anchor decisions and can build clean, defensible comp models\n\n - Have experience partnering with Finance on headcount planning, comp accruals, and total compensation cost modeling\n\n - Are a strong communicator who can distill complex comp concepts for employees, managers, and executives alike\n\n - Thrive in ambiguity and can move quickly without sacrificing rigor\n\nEven Better If You:\n\n - Have worked at a company that scaled from ~100 to 500+ employees and navigated the total rewards complexity that comes with that growth\n\n - Have experience with executive compensation and board-level reporting\n\n - Have supported international expansion and understand how to structure compensation across multiple geographies\n\n - Are familiar with HR tech and compensation tooling (Carta, Pave, Radford, Workday, Rippling, etc.)\n\nWhat You'll Own:\n\n - Design and own Decagon's total compensation philosophy, including salary bands, equity guidelines, bonus structures, and benefits programs\n\n - Build and maintain a job architecture and leveling framework that creates consistency and clarity across the company\n\n - Lead annual and mid-year compensation review cycles, partnering closely with Finance and People Business Partners\n\n - Own all equity program administration — from grant processes and refresh cycles to employee education and vesting communications\n\n - Manage our benefits programs end-to-end, including open enrollment, broker relationships, and ongoing plan design\n\n - Serve as the internal expert on comp and benefits compliance (FLSA, ACA, state-level requirements, etc.)\n\n - Partner with Recruiting to build compelling, competitive offers and ensure we're winning top talent at every level\n\n - Develop clear communications that help employees understand and value their total compensation package\n\n\n\nComp: $200,000 - $260,000 + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"4ac15d8e-8c15-4411-89d4-f5215a6720b1","title":"Revenue Strategy & Operations Manager","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-04-08T19:15:46.133+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4ac15d8e-8c15-4411-89d4-f5215a6720b1","applyUrl":"https://jobs.ashbyhq.com/decagon/4ac15d8e-8c15-4411-89d4-f5215a6720b1/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.
This is a dynamic, wide-ranging role to join our team shaping Decagon’s go-to-market strategy and driving execution. Owning a broad platform, you will lead strategic, GTM-wide initiatives and be a trusted day-to-day partner to senior business leaders. You will manage GTM forecasts & KPIs, optimize business performance & efficiency, stand up new processes and execute high-leverage operations with field teams. This is a high-impact, high-agency position to shape the trajectory of a category-defining AI company.
Play a leading role in the design and execution of GTM objectives & strategies, including capacity planning, international expansion, sales segmentation and post-sale frameworks
Define and implement KPIs across business segments, delivering predictive insights and recommendations that move the needle
Design & lead new revenue growth programs on topics such as pipeline generation, territory management, incentive & compensation structures and internal operational processes
Deliver key business reporting for GTM leadership, executive management and Board of Directors
Work cross-functionally across GTM to ensure alignment on top priorities and drive internal process transformations
4+ years of relevant experience in GTM/revenue operations and/or investment banking, management consulting or a related field. Experience in a high-growth SaaS company is highly desirable, but not required
Advanced analytical capability: strong Excel & modeling proficiency is a must; experience with Salesforce or GTM/BI tools is desirable
“Get it done” posture: desire to be in a fast-paced environment with constant change
Ownership mindset: end-to-end ownership of deliverables & willing to get deep into the weeds
Critical thinking and problem-solving skills: comfortable with ambiguous topics without a defined process or “right” answer
Communication & presentation skills: ability to distill complex data into a clear narrative for executive audiences
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nDecagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.\n\n\n\n\nABOUT THE ROLE\n\nThis is a dynamic, wide-ranging role to join our team shaping Decagon’s go-to-market strategy and driving execution. Owning a broad platform, you will lead strategic, GTM-wide initiatives and be a trusted day-to-day partner to senior business leaders. You will manage GTM forecasts & KPIs, optimize business performance & efficiency, stand up new processes and execute high-leverage operations with field teams. This is a high-impact, high-agency position to shape the trajectory of a category-defining AI company.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Play a leading role in the design and execution of GTM objectives & strategies, including capacity planning, international expansion, sales segmentation and post-sale frameworks\n\n - Define and implement KPIs across business segments, delivering predictive insights and recommendations that move the needle\n\n - Design & lead new revenue growth programs on topics such as pipeline generation, territory management, incentive & compensation structures and internal operational processes\n\n - Deliver key business reporting for GTM leadership, executive management and Board of Directors\n\n - Work cross-functionally across GTM to ensure alignment on top priorities and drive internal process transformations\n\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 4+ years of relevant experience in GTM/revenue operations and/or investment banking, management consulting or a related field. Experience in a high-growth SaaS company is highly desirable, but not required\n\n - Advanced analytical capability: strong Excel & modeling proficiency is a must; experience with Salesforce or GTM/BI tools is desirable\n\n - “Get it done” posture: desire to be in a fast-paced environment with constant change\n\n - Ownership mindset: end-to-end ownership of deliverables & willing to get deep into the weeds\n\n - Critical thinking and problem-solving skills: comfortable with ambiguous topics without a defined process or “right” answer\n\n - Communication & presentation skills: ability to distill complex data into a clear narrative for executive audiences\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"f349c30b-7e7c-437a-911d-71055d53ca52","title":"Governance, Risk, and Compliance Manager - FedRAMP","department":"Engineering","team":"GRC","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-11T20:21:59.920+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f349c30b-7e7c-437a-911d-71055d53ca52","applyUrl":"https://jobs.ashbyhq.com/decagon/f349c30b-7e7c-437a-911d-71055d53ca52/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
Join Decagon as a Governance, Risk, and Compliance Manager and play a critical role in securing customer trust as we scale to serve Fortune 500 and international enterprises. Working closely with the head of security and compliance, you'll be responsible for the day-to-day execution of our compliance program and customer security engagements. This is a high-impact role where you'll directly contribute to closing enterprise deals by efficiently managing security communications with customers, supporting compliance audits, and improving our security documentation. Perfect for someone who thrives in a high impact organization with attention to detail, excellent writing skills, and who wants to build expertise in enterprise AI compliance.
Own our route to FedRAMP compliance, with experience on both 20x and traditional Rev 5 approach. Partner heavily with our Public Sector sales team to ensure our authorization path and timeline match the agencies we're actually selling into, sequencing sponsorship, boundary decisions, and control work around live deals rather than in isolation.
Define and establish the authorization boundary, 3PAO selection and management, SSP and control narratives, NIST 800-53 baselines, POA&M, and continuous monitoring. Set ConMon up as automated, machine-readable evidence rather than a manual documentation exercise.
Run StateRAMP and TX-RAMP alongside the federal track.
5+ years of GRC experience in high-growth SaaS or technology companies, with direct responsibility for FedRAMP compliance programs
Proven track record successfully contributing to SOC 2, ISO 27001, or similar enterprise compliance certifications
Experience in data privacy regulations including CCPA, GDPR, and emerging AI governance frameworks
Strong project management skills with ability to coordinate cross-functional teams under tight deadlines
Excellent written and verbal communication skills to translate complex security concepts for diverse audiences
Working knowledge of technical security controls and ability to collaborate effectively with engineering teams
Experience with AI/ML compliance frameworks and understanding of unique risks in conversational AI systems
Background in healthcare or financial services with knowledge of HIPAA or PCI requirements
Track record of building GRC programs at companies scaling from startup to enterprise
Experience with GRC platforms like Vanta, Drata, or SecureFrame to automate compliance workflows
Understanding of cloud security particularly Google Cloud Platform compliance and security features
$190K – $275K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nOur mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n\n\n\nABOUT THE ROLE\n\nJoin Decagon as a Governance, Risk, and Compliance Manager and play a critical role in securing customer trust as we scale to serve Fortune 500 and international enterprises. Working closely with the head of security and compliance, you'll be responsible for the day-to-day execution of our compliance program and customer security engagements. This is a high-impact role where you'll directly contribute to closing enterprise deals by efficiently managing security communications with customers, supporting compliance audits, and improving our security documentation. Perfect for someone who thrives in a high impact organization with attention to detail, excellent writing skills, and who wants to build expertise in enterprise AI compliance.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Own our route to FedRAMP compliance, with experience on both 20x and traditional Rev 5 approach. Partner heavily with our Public Sector sales team to ensure our authorization path and timeline match the agencies we're actually selling into, sequencing sponsorship, boundary decisions, and control work around live deals rather than in isolation.\n\n - Define and establish the authorization boundary, 3PAO selection and management, SSP and control narratives, NIST 800-53 baselines, POA&M, and continuous monitoring. Set ConMon up as automated, machine-readable evidence rather than a manual documentation exercise.\n\n - Run StateRAMP and TX-RAMP alongside the federal track.\n \n \n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 5+ years of GRC experience in high-growth SaaS or technology companies, with direct responsibility for FedRAMP compliance programs\n\n - Proven track record successfully contributing to SOC 2, ISO 27001, or similar enterprise compliance certifications\n\n - Experience in data privacy regulations including CCPA, GDPR, and emerging AI governance frameworks\n\n - Strong project management skills with ability to coordinate cross-functional teams under tight deadlines\n\n - Excellent written and verbal communication skills to translate complex security concepts for diverse audiences\n\n - Working knowledge of technical security controls and ability to collaborate effectively with engineering teams\n \n \n\n\nEVEN BETTER IF YOU HAVE\n\n - Experience with AI/ML compliance frameworks and understanding of unique risks in conversational AI systems\n\n - Background in healthcare or financial services with knowledge of HIPAA or PCI requirements\n\n - Track record of building GRC programs at companies scaling from startup to enterprise\n\n - Experience with GRC platforms like Vanta, Drata, or SecureFrame to automate compliance workflows\n\n - Understanding of cloud security particularly Google Cloud Platform compliance and security features\n \n \n\n\nCOMPENSATION\n\n$190K – $275K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"3998068a-4ce9-4a70-b9c0-7e89ef531331","title":"Security Engineer","department":"Engineering","team":"Security","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-04-10T01:35:06.692+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3998068a-4ce9-4a70-b9c0-7e89ef531331","applyUrl":"https://jobs.ashbyhq.com/decagon/3998068a-4ce9-4a70-b9c0-7e89ef531331/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to secure our growing platform, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role
Help build and scale the security foundations of Decagon AI's customer experience platform that powers AI agents for enterprise customers. You'll work with the head of Security to implement security controls, build security tooling, and strengthen our defenses against modern, AI-enabled threats while maintaining an enterprise-ready security and compliance posture. This role combines hands-on security engineering with software development. You'll build automated remediation tools, work on detection pipelines, and partner with engineering teams to improve security across our platform. Decagon's team is some of the best in the industry, so you'll work alongside a skilled and enthusiastic team.
In this role, you will
Implement security controls across our agent platform, covering application security, infrastructure security
Build security tooling and automation, including automated remediation pipelines, detection systems, and testing frameworks integrated into CI/CD workflows
Partner with engineering teams to design and review authentication systems, secrets management, and access controls
Create detection pipelines that scale with millions of daily AI agent interactions
Contribute to security incidents affecting operations, supporting rapid resolution while maintaining service availability
Your background looks something like this
Have 3+ years of experience in security engineering, with strong software engineering fundamentals
Familiarity with application security concepts including authentication, authorization, vulnerability assessment, and secure development practices
Ability to write production-quality code; you can build the tools and automation the team needs, not just identify problems
Experience with cloud security fundamentals, ideally Google Cloud
Exposure to enterprise security requirements such as SOC 2, ISO 27001, or GDPR
Natural curiosity about new technologies and approaches to security problems
Excited to work with bright colleagues out of our downtown San Francisco office
Even better
Experience building developer tools, security automation, or remediation pipelines
Background with static analysis tools (Semgrep, CodeQL) or vulnerability management platforms
Familiarity with securing AI/ML applications, including awareness of risks like prompt injection and adversarial inputs
Experience with infrastructure as code (Terraform) and modern cloud development practices
Comfortable working across the entire stack to solve problems
Compensation
$200K – $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nOur mission is to secure our growing platform, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n\n\nAbout the Role\n\nHelp build and scale the security foundations of Decagon AI's customer experience platform that powers AI agents for enterprise customers. You'll work with the head of Security to implement security controls, build security tooling, and strengthen our defenses against modern, AI-enabled threats while maintaining an enterprise-ready security and compliance posture. This role combines hands-on security engineering with software development. You'll build automated remediation tools, work on detection pipelines, and partner with engineering teams to improve security across our platform. Decagon's team is some of the best in the industry, so you'll work alongside a skilled and enthusiastic team.\n\n\n\nIn this role, you will\n\n - Implement security controls across our agent platform, covering application security, infrastructure security\n\n - Build security tooling and automation, including automated remediation pipelines, detection systems, and testing frameworks integrated into CI/CD workflows\n\n - Partner with engineering teams to design and review authentication systems, secrets management, and access controls\n\n - Create detection pipelines that scale with millions of daily AI agent interactions\n\n - Contribute to security incidents affecting operations, supporting rapid resolution while maintaining service availability\n\n\n\nYour background looks something like this\n\n - Have 3+ years of experience in security engineering, with strong software engineering fundamentals\n\n - Familiarity with application security concepts including authentication, authorization, vulnerability assessment, and secure development practices\n\n - Ability to write production-quality code; you can build the tools and automation the team needs, not just identify problems\n\n - Experience with cloud security fundamentals, ideally Google Cloud\n\n - Exposure to enterprise security requirements such as SOC 2, ISO 27001, or GDPR\n\n - Natural curiosity about new technologies and approaches to security problems\n\n - Excited to work with bright colleagues out of our downtown San Francisco office\n\n\n\nEven better\n\n - Experience building developer tools, security automation, or remediation pipelines\n\n - Background with static analysis tools (Semgrep, CodeQL) or vulnerability management platforms\n\n - Familiarity with securing AI/ML applications, including awareness of risks like prompt injection and adversarial inputs\n\n - Experience with infrastructure as code (Terraform) and modern cloud development practices\n\n - Comfortable working across the entire stack to solve problems\n \n \n\nCompensation \n\n$200K – $330K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"2e561f25-77bd-4199-b5c4-3618f1743a0d","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"Brazil","secondaryLocations":[],"publishedAt":"2026-08-27T02:31:36.439+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Sao Paulo","addressCountry":"Brazil"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/2e561f25-77bd-4199-b5c4-3618f1743a0d","applyUrl":"https://jobs.ashbyhq.com/decagon/2e561f25-77bd-4199-b5c4-3618f1743a0d/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Fluent in Brazilian Portuguese.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n\n - Fluent in Brazilian Portuguese.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"4b9b6980-26dc-42b3-9c13-936777539c48","title":"Business Value Consultant","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-04-10T22:21:49.467+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4b9b6980-26dc-42b3-9c13-936777539c48","applyUrl":"https://jobs.ashbyhq.com/decagon/4b9b6980-26dc-42b3-9c13-936777539c48/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Business Value Consultant to build and scale our value engineering function, partnering closely with Sales on our most strategic enterprise opportunities.
This role sits at the center of GTM - bridging product, sales, and finance - and is responsible for translating Decagon’s platform into clear, quantified business impact. You will work directly with executive stakeholders (CFO, COO, CX leaders) to develop compelling, data-driven business cases that accelerate deal cycles, increase win rates, and drive larger, more strategic investments.
Beyond individual deals, you will help define and operationalize Decagon’s value-based selling motion - building repeatable frameworks, tools, and narratives that scale across the field.
In this role, you will:
Drive Strategic Deals
Partner with Account Executives on high-priority enterprise opportunities to uncover customer pain points, quantify impact, and shape deal strategy. Build ROI models, business cases, and value hypotheses tied to customer-specific metrics (cost reduction, revenue lift, efficiency gains, CSAT improvement). Lead executive-level value conversations with CFOs, COOs, and senior business stakeholders. Support negotiation and procurement processes with defensible financial justification
Build & Scale Value Frameworks
Develop industry- and persona-specific value frameworks aligned to Decagon’s core use case. Standardize ROI models, benchmarks, and value drivers across segments (enterprise, mid-market, verticals). Create reusable assets (value calculators, business case templates, benchmarking data) to enable broader GTM teams. Partner with Marketing and Product to refine value messaging and positioning
Operationalize Value-Based Selling
Embed value engineering into the sales process from early discovery through close. Train and enable AEs, SEs, and post-sales teams on value-based selling methodologies. Establish best practices for linking product capabilities to measurable business outcomes. Ensure consistency and rigor in how Decagon positions and proves value in-market
Cross-Functional Partnership
Collaborate with Product and Agent Success to capture realized customer value and feed it back into future deals. Partner with Finance to align on value assumptions, pricing strategy, and deal economics. Work with RevOps to track impact on pipeline, win rates, deal size, and sales cycle
Your background looks something like this
6+ years in value engineering, management consulting, sales engineering, strategic finance, or similar roles
Proven experience partnering with Sales on complex enterprise deals and influencing outcomes
Strong financial modeling skills (Excel / Google Sheets) with the ability to build clear, defensible ROI models
Ability to translate technical capabilities into business outcomes that resonate with executive stakeholders
Executive presence - comfortable leading conversations with CFOs, COOs, and senior decision-makers
Familiarity with enterprise buying cycles and value-based selling methodologies
Even better if you have
Experience in SaaS, AI/ML, customer operations, or contact center ecosystems
Background in consulting (e.g., strategy, operations, or digital transformation) or investment/strategic finance
Experience building or scaling a value engineering function in a high-growth company
Familiarity with GTM systems (Salesforce, Gong, etc.) and data-driven sales processes
Experience in regulated industries (financial services, healthcare, etc.)
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Business Value Consultant to build and scale our value engineering function, partnering closely with Sales on our most strategic enterprise opportunities.\n\nThis role sits at the center of GTM - bridging product, sales, and finance - and is responsible for translating Decagon’s platform into clear, quantified business impact. You will work directly with executive stakeholders (CFO, COO, CX leaders) to develop compelling, data-driven business cases that accelerate deal cycles, increase win rates, and drive larger, more strategic investments.\n\nBeyond individual deals, you will help define and operationalize Decagon’s value-based selling motion - building repeatable frameworks, tools, and narratives that scale across the field.\n\n\n\nIn this role, you will:\n\n - Drive Strategic Deals\n \n - Partner with Account Executives on high-priority enterprise opportunities to uncover customer pain points, quantify impact, and shape deal strategy. Build ROI models, business cases, and value hypotheses tied to customer-specific metrics (cost reduction, revenue lift, efficiency gains, CSAT improvement). Lead executive-level value conversations with CFOs, COOs, and senior business stakeholders. Support negotiation and procurement processes with defensible financial justification\n\n - Build & Scale Value Frameworks\n \n - Develop industry- and persona-specific value frameworks aligned to Decagon’s core use case. Standardize ROI models, benchmarks, and value drivers across segments (enterprise, mid-market, verticals). Create reusable assets (value calculators, business case templates, benchmarking data) to enable broader GTM teams. Partner with Marketing and Product to refine value messaging and positioning\n\n - Operationalize Value-Based Selling\n \n - Embed value engineering into the sales process from early discovery through close. Train and enable AEs, SEs, and post-sales teams on value-based selling methodologies. Establish best practices for linking product capabilities to measurable business outcomes. Ensure consistency and rigor in how Decagon positions and proves value in-market\n\n - Cross-Functional Partnership\n \n - Collaborate with Product and Agent Success to capture realized customer value and feed it back into future deals. Partner with Finance to align on value assumptions, pricing strategy, and deal economics. Work with RevOps to track impact on pipeline, win rates, deal size, and sales cycle\n\n\n\nYour background looks something like this\n\n - 6+ years in value engineering, management consulting, sales engineering, strategic finance, or similar roles\n\n - Proven experience partnering with Sales on complex enterprise deals and influencing outcomes\n\n - Strong financial modeling skills (Excel / Google Sheets) with the ability to build clear, defensible ROI models\n\n - Ability to translate technical capabilities into business outcomes that resonate with executive stakeholders\n\n - Executive presence - comfortable leading conversations with CFOs, COOs, and senior decision-makers\n\n - Familiarity with enterprise buying cycles and value-based selling methodologies\n\n\n\nEven better if you have\n\n - Experience in SaaS, AI/ML, customer operations, or contact center ecosystems\n\n - Background in consulting (e.g., strategy, operations, or digital transformation) or investment/strategic finance\n\n - Experience building or scaling a value engineering function in a high-growth company\n\n - Familiarity with GTM systems (Salesforce, Gong, etc.) and data-driven sales processes\n\n - Experience in regulated industries (financial services, healthcare, etc.)\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"c6e70f60-9ed5-416a-8b37-bff69de9db93","title":"Marketing Operations Manager","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-04-13T18:46:29.304+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c6e70f60-9ed5-416a-8b37-bff69de9db93","applyUrl":"https://jobs.ashbyhq.com/decagon/c6e70f60-9ed5-416a-8b37-bff69de9db93/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the team
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.
In this role, you will
Oversee the management and evolution of our marketing tech stack (Hubspot, Default, ZoomInfo, LinkedIn Sales Navigator, etc.) and ensure systems are effectively integrated and utilized to support GTM
Manage and optimize HubSpot to identify, score, track, and attribute leads. Ensure accurate data capture and reporting across campaigns
Analyze success of marketing channels and campaigns to determine Marketing ROI and inform future resource allocation decisions
Own marketing performance reporting, building a clear and reliable view of funnel performance and pipeline
Define and uphold data governance, segmentation, and database health across marketing systems
Work closely with GTM teams to streamline lead handoff processes and support sales teams with actionable insights and reports
Your background looks something like this
4+years in Marketing Operations or RevOps, supporting B2B sales-led company
Hands-on experience administering Hubspot, Salesforce, Clay, and Default
Deep expertise with lead routing, lead-to-account matching, and data orchestration workflows using workflow automation tools.
Proven ability to design automated workflows, operational processes, and scalable cross-system integrations.
Experience using AI-driven tools or agentic workflows to automate GTM tasks and enrich firmographic and demographic data
Strong analytical, system design, and documentation skills; able to translate business needs into scalable technical workflows.
Direct communicator with the operational discipline to document what you build and bring others along on changes
Comfortable with ambiguity in a high-growth environment; you scope the problem, then move
Even better if you have
Experience supporting multi-segment GTM motions (SMB + Enterprise, or PLG + Sales-led)
Exposure to partner ecosystem tooling
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the team\n\nDecagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.\n\n\n\nIn this role, you will\n\n - Oversee the management and evolution of our marketing tech stack (Hubspot, Default, ZoomInfo, LinkedIn Sales Navigator, etc.) and ensure systems are effectively integrated and utilized to support GTM\n\n - Manage and optimize HubSpot to identify, score, track, and attribute leads. Ensure accurate data capture and reporting across campaigns\n\n - Analyze success of marketing channels and campaigns to determine Marketing ROI and inform future resource allocation decisions\n\n - Own marketing performance reporting, building a clear and reliable view of funnel performance and pipeline\n\n - Define and uphold data governance, segmentation, and database health across marketing systems\n\n - Work closely with GTM teams to streamline lead handoff processes and support sales teams with actionable insights and reports\n\n \n\nYour background looks something like this\n\n - 4+years in Marketing Operations or RevOps, supporting B2B sales-led company\n\n - Hands-on experience administering Hubspot, Salesforce, Clay, and Default\n\n - Deep expertise with lead routing, lead-to-account matching, and data orchestration workflows using workflow automation tools.\n\n - Proven ability to design automated workflows, operational processes, and scalable cross-system integrations.\n\n - Experience using AI-driven tools or agentic workflows to automate GTM tasks and enrich firmographic and demographic data\n\n - Strong analytical, system design, and documentation skills; able to translate business needs into scalable technical workflows.\n\n - Direct communicator with the operational discipline to document what you build and bring others along on changes\n\n - Comfortable with ambiguity in a high-growth environment; you scope the problem, then move\n\n \n\nEven better if you have\n\n - Experience supporting multi-segment GTM motions (SMB + Enterprise, or PLG + Sales-led)\n\n - Exposure to partner ecosystem tooling\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"2f64e63b-e825-4fdc-89be-978ae22e4ad4","title":"Engineering Manager, Agent Product","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-07-27T21:25:06.316+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/2f64e63b-e825-4fdc-89be-978ae22e4ad4","applyUrl":"https://jobs.ashbyhq.com/decagon/2f64e63b-e825-4fdc-89be-978ae22e4ad4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Product team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
As an Engineering Manager on the Agent Product team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Managers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users.
In this role, you will
Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
Help define the technical strategy and roadmap for the future of AI-powered customer support
Support and mentor engineers through technical guidance, feedback and career development
Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession
Your background looks something like this
Have 1+ years of engineering management experience
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
Experience leading teams building complex distributed systems or customer-facing products
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Strong communication skills and ability to work directly with enterprise customers
Even better
Prior experience working with multi-modal models
Experience leading teams working on AI systems, LLM applications or agentic workflows
Compensation
$280K – $430K + Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Product team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n \n\nAbout the Role\n\nAs an Engineering Manager on the Agent Product team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nManagers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users.\n\n \n\nIn this role, you will\n\n - Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions\n\n - Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization\n\n - Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts\n\n - Help define the technical strategy and roadmap for the future of AI-powered customer support\n\n - Support and mentor engineers through technical guidance, feedback and career development\n\n - Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession\n\n \n\nYour background looks something like this\n\n - Have 1+ years of engineering management experience\n\n - Have 5+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - Experience leading teams building complex distributed systems or customer-facing products\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n - Strong communication skills and ability to work directly with enterprise customers\n\nEven better\n\n - Prior experience working with multi-modal models\n\n - Experience leading teams working on AI systems, LLM applications or agentic workflows\n\n \n\nCompensation\n\n$280K – $430K + Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"d32da775-c5ea-420d-a07e-13412044c27b","title":"Technical Program Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-08-14T11:56:02.976+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d32da775-c5ea-420d-a07e-13412044c27b","applyUrl":"https://jobs.ashbyhq.com/decagon/d32da775-c5ea-420d-a07e-13412044c27b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s APM team turns enterprise commitments into durable customer outcomes. We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.
Within the APM team, the Technical Program Manager (TPM) function helps drive end-to-end delivery of Decagon's most complex customer implementations — design partnerships, strategic deals, and enterprise go-lives — alongside the internal cross-functional programs that underpin enterprise readiness. We work across the company to ensure every deployment ships on time and at high quality. Most importantly, the TPM function builds the operational strategy and foundation that scales as Decagon grows.
This is a fully in-office role based in our New York office.
About the Role
As a Technical Program Manager at Decagon, you will own delivery of our most complex customer deployments and drive the internal cross-functional programs that enable enterprise readiness. You will work across APM, Engineering, Product, Research, Security, Legal, and Go-to-Market to translate requirements into executable programs, manage dependencies across parallel workstreams, and surface issues before they become blockers. As Decagon grows, you will be responsible for continuously improving our operational and internal functional excellence so we can scale seamlessly.
In this role, you will:
Partner with a forward-deployed working team to drive operational excellence and program management for complex customer implementations end-to-end — aligning on scope, sequencing dependencies, managing risk, and ensuring no one is caught off-guard at handoffs or milestones; this includes design partnerships and strategic accounts where requirements are still taking shape
Translate customer requirements and feedback into structured program plans — working with GTM and Product to prioritize the highest-impact asks, map them to delivery roadmaps, and track execution against committed timelines
Drive internal cross-functional programs — model lifecycle management, security and compliance buildouts, external certifications — from kickoff through completion, aligning stakeholders and holding workstreams accountable without direct authority over executing teams
Your background looks something like this
4-6+ years of experience as a technical program manager or in product/engineering operations, with direct ownership of either complex enterprise deployments or large-scale internal cross-functional initiatives
Track record running high-stakes customer implementations or feature builds at the design-partner or strategic-deal tier, where scope is ambiguous, requirements evolve mid-build, and the customer's success is tied directly to yours
Demonstrated ability to drive programs without authority — an outcome-oriented but collaborative approach that unites teams around shared milestones and holds the work accountable end-to-end with influence
Structured, rigorous approach to ambiguity — able to define program scope, sequence dependencies, surface blockers early, and keep multiple concurrent workstreams moving without losing resolution
Enough technical fluency to engage credibly with engineering teams — able to ask the right questions, pressure-test tradeoffs, and translate between technical and business contexts without going deep on implementation
Exceptional written and verbal communicator — able to calibrate depth, format, and framing for customers, engineering leads, executive sponsors, and external partners alike
Even better if you have
Hands-on experience with LLMs or conversational AI — you've shipped something with these systems, whether in a professional or personal context
A track record of moving programs through legal, security, engineering, and customer approval gates — able to anticipate friction points and keep timelines intact
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s APM team turns enterprise commitments into durable customer outcomes. We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.\n\nWithin the APM team, the Technical Program Manager (TPM) function helps drive end-to-end delivery of Decagon's most complex customer implementations — design partnerships, strategic deals, and enterprise go-lives — alongside the internal cross-functional programs that underpin enterprise readiness. We work across the company to ensure every deployment ships on time and at high quality. Most importantly, the TPM function builds the operational strategy and foundation that scales as Decagon grows.\n\nThis is a fully in-office role based in our New York office.\n\n\nAbout the Role\n\nAs a Technical Program Manager at Decagon, you will own delivery of our most complex customer deployments and drive the internal cross-functional programs that enable enterprise readiness. You will work across APM, Engineering, Product, Research, Security, Legal, and Go-to-Market to translate requirements into executable programs, manage dependencies across parallel workstreams, and surface issues before they become blockers. As Decagon grows, you will be responsible for continuously improving our operational and internal functional excellence so we can scale seamlessly.\n\n\n\nIn this role, you will:\n\n - Partner with a forward-deployed working team to drive operational excellence and program management for complex customer implementations end-to-end — aligning on scope, sequencing dependencies, managing risk, and ensuring no one is caught off-guard at handoffs or milestones; this includes design partnerships and strategic accounts where requirements are still taking shape\n\n - Translate customer requirements and feedback into structured program plans — working with GTM and Product to prioritize the highest-impact asks, map them to delivery roadmaps, and track execution against committed timelines\n\n - Drive internal cross-functional programs — model lifecycle management, security and compliance buildouts, external certifications — from kickoff through completion, aligning stakeholders and holding workstreams accountable without direct authority over executing teams\n\n\n\nYour background looks something like this\n\n - 4-6+ years of experience as a technical program manager or in product/engineering operations, with direct ownership of either complex enterprise deployments or large-scale internal cross-functional initiatives\n\n - Track record running high-stakes customer implementations or feature builds at the design-partner or strategic-deal tier, where scope is ambiguous, requirements evolve mid-build, and the customer's success is tied directly to yours\n\n - Demonstrated ability to drive programs without authority — an outcome-oriented but collaborative approach that unites teams around shared milestones and holds the work accountable end-to-end with influence\n\n - Structured, rigorous approach to ambiguity — able to define program scope, sequence dependencies, surface blockers early, and keep multiple concurrent workstreams moving without losing resolution\n\n - Enough technical fluency to engage credibly with engineering teams — able to ask the right questions, pressure-test tradeoffs, and translate between technical and business contexts without going deep on implementation\n\n - Exceptional written and verbal communicator — able to calibrate depth, format, and framing for customers, engineering leads, executive sponsors, and external partners alike\n\n\n\nEven better if you have\n\n - Hands-on experience with LLMs or conversational AI — you've shipped something with these systems, whether in a professional or personal context\n\n - A track record of moving programs through legal, security, engineering, and customer approval gates — able to anticipate friction points and keep timelines intact\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"0902f176-33a3-4233-be8a-1e22d1e8d23d","title":"Engineering Manager, Agent Product","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-05-27T18:38:19.970+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/0902f176-33a3-4233-be8a-1e22d1e8d23d","applyUrl":"https://jobs.ashbyhq.com/decagon/0902f176-33a3-4233-be8a-1e22d1e8d23d/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Product team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
As an Engineering Manager on the Agent Product team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Managers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users.
In this role, you will
Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
Help define the technical strategy and roadmap for the future of AI-powered customer support
Support and mentor engineers through technical guidance, feedback and career development
Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession
Your background looks something like this
Have 1+ years of engineering management experience
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
Experience leading teams building complex distributed systems or customer-facing products
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Strong communication skills and ability to work directly with enterprise customers
Even better
Prior experience working with multi-modal models
Experience leading teams working on AI systems, LLM applications or agentic workflows
Compensation
$280K – $430K + Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Product team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n \n\nAbout the Role\n\nAs an Engineering Manager on the Agent Product team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nManagers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions\n\n - Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization\n\n - Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts\n\n - Help define the technical strategy and roadmap for the future of AI-powered customer support\n\n - Support and mentor engineers through technical guidance, feedback and career development\n\n - Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession\n\n\n\nYour background looks something like this\n\n - Have 1+ years of engineering management experience\n\n - Have 5+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - Experience leading teams building complex distributed systems or customer-facing products\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n - Strong communication skills and ability to work directly with enterprise customers\n \n\nEven better\n\n - Prior experience working with multi-modal models\n\n - Experience leading teams working on AI systems, LLM applications or agentic workflows\n\n\n\nCompensation\n\n$280K – $430K + Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"d53738b5-ca10-4283-be5a-3937aa9e7c59","title":"Senior Agent Product Manager - German Speaking","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-05-11T09:34:57.867+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d53738b5-ca10-4283-be5a-3937aa9e7c59","applyUrl":"https://jobs.ashbyhq.com/decagon/d53738b5-ca10-4283-be5a-3937aa9e7c59/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
£145k – £180K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n \n \n\nCompensation\n\n£145k – £180K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"834d9a8b-4f7f-416a-9953-05d93c326a5f","title":"Staff Software Engineer, Agent Product","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-06-18T17:19:14.003+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/834d9a8b-4f7f-416a-9953-05d93c326a5f","applyUrl":"https://jobs.ashbyhq.com/decagon/834d9a8b-4f7f-416a-9953-05d93c326a5f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Product Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Product Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 8+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Product Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nOn the Agent Product Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nEngineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts\n\n - Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers\n\n\n\nYour background looks something like this\n\n - Have 8+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n\n\nEven better\n\n - Prior experience working with multi-modal models\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"e0f5118b-9af7-4d37-87a8-c79c8163116a","title":"Agent Development Manager","department":"Customer Team","team":"Agent Development","employmentType":"FullTime","location":"Toronto","secondaryLocations":[],"publishedAt":"2026-05-11T23:49:34.508+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e0f5118b-9af7-4d37-87a8-c79c8163116a","applyUrl":"https://jobs.ashbyhq.com/decagon/e0f5118b-9af7-4d37-87a8-c79c8163116a/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"270e066f-b327-4774-9085-744f4aabde0c","title":"Agent Deployment Engineer","department":"Customer Team","team":"Agent Deployment Engineering","employmentType":"FullTime","location":"Toronto","secondaryLocations":[],"publishedAt":"2026-05-12T00:18:40.777+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/270e066f-b327-4774-9085-744f4aabde0c","applyUrl":"https://jobs.ashbyhq.com/decagon/270e066f-b327-4774-9085-744f4aabde0c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n \n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n \n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n \n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"d50361fe-a78a-4ff5-93ad-753e7bd0a800","title":"Agent Strategy Manager ","department":"Customer Team","team":"Agent Strategy","employmentType":"FullTime","location":"Toronto","secondaryLocations":[],"publishedAt":"2026-07-22T23:44:00.860+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d50361fe-a78a-4ff5-93ad-753e7bd0a800","applyUrl":"https://jobs.ashbyhq.com/decagon/d50361fe-a78a-4ff5-93ad-753e7bd0a800/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$220K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n \n \n\nCompensation\n\n$160K-$220K OTE + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"230ad153-85be-4f7b-a368-5bad59e513e2","title":"Agent Deployment Engineer","department":"Customer Team","team":"Agent Deployment Engineering","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-05-13T00:37:37.013+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/230ad153-85be-4f7b-a368-5bad59e513e2","applyUrl":"https://jobs.ashbyhq.com/decagon/230ad153-85be-4f7b-a368-5bad59e513e2/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Compensation
$175K – $230K • Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n\n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n\n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n\n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nCompensation\n\n$175K – $230K • Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"b0ef58e4-c1aa-49f2-a803-a1c8d92fe0fc","title":"Agent Deployment Engineer","department":"Customer Team","team":"Agent Deployment Engineering","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-05-13T00:49:59.339+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/b0ef58e4-c1aa-49f2-a803-a1c8d92fe0fc","applyUrl":"https://jobs.ashbyhq.com/decagon/b0ef58e4-c1aa-49f2-a803-a1c8d92fe0fc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n \n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n \n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n \n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"41bdd62f-0da7-4887-8251-62061bce54df","title":"Strategic Account Director, Healthcare","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-05-15T16:36:27.766+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/41bdd62f-0da7-4887-8251-62061bce54df","applyUrl":"https://jobs.ashbyhq.com/decagon/41bdd62f-0da7-4887-8251-62061bce54df/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.
This is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.
You will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.
Decagon is a fully in-person company based in our San Francisco office.
In this role, you will
Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.
Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.
Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.
Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.
Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.
Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.
Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.
Expect moderate travel.
Your background looks something like this
8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.
A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.
Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.
Comfort owning C-suite relationships across long cycles
A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.
Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.
Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.
Even better if you have
Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.
An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.
Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.
Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.
Direct experience navigating highly regulated buyers
A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.
Bachelor's degree or equivalent work experience.
Compensation
OTE $340,000 – $380,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.\n\n \n\nThis is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.\n\n \n\nYou will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.\n\n \n\nDecagon is a fully in-person company based in our San Francisco office.\n\n \n\nIn this role, you will\n\n - Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.\n\n - Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.\n\n - Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.\n\n - Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.\n\n - Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.\n\n - Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.\n\n - Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.\n\n - Expect moderate travel.\n \n \n\nYour background looks something like this\n\n - 8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.\n\n - A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.\n\n - Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.\n\n - Comfort owning C-suite relationships across long cycles\n\n - A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.\n\n - Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.\n\n - Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.\n\n \n\nEven better if you have\n\n - Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.\n\n - An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.\n\n - Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.\n\n - Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.\n\n - Direct experience navigating highly regulated buyers\n\n - A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.\n\n - Bachelor's degree or equivalent work experience.\n\n\n\nCompensation\n\nOTE $340,000 – $380,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"bb36397e-2383-45b2-9e55-e5459a525429","title":"Strategic Account Director, Healthcare","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-05-15T16:39:33.460+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/bb36397e-2383-45b2-9e55-e5459a525429","applyUrl":"https://jobs.ashbyhq.com/decagon/bb36397e-2383-45b2-9e55-e5459a525429/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.
This is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.
You will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.
Decagon is a fully in-person company based in our San Francisco office.
In this role, you will
Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.
Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.
Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.
Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.
Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.
Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.
Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.
Expect moderate travel.
Your background looks something like this
8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.
A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.
Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.
Comfort owning C-suite relationships across long cycles
A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.
Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.
Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.
Even better if you have
Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.
An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.
Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.
Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.
Direct experience navigating highly regulated buyers
A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.
Bachelor's degree or equivalent work experience.
Compensation
OTE $340,000 – $380,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.\n\nThis is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.\n\nYou will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.\n\nDecagon is a fully in-person company based in our San Francisco office.\n\n \n\nIn this role, you will\n\n - Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.\n\n - Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.\n\n - Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.\n\n - Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.\n\n - Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.\n\n - Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.\n\n - Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.\n\n - Expect moderate travel.\n \n \n\nYour background looks something like this\n\n - 8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.\n\n - A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.\n\n - Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.\n\n - Comfort owning C-suite relationships across long cycles\n\n - A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.\n\n - Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.\n\n - Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.\n\n \n\nEven better if you have\n\n - Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.\n\n - An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.\n\n - Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.\n\n - Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.\n\n - Direct experience navigating highly regulated buyers\n\n - A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.\n\n - Bachelor's degree or equivalent work experience.\n\n\n\nCompensation\n\nOTE $340,000 – $380,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"b95c12ed-e814-4fb9-9947-be5ed3af2214","title":"Senior Commercial Counsel","department":"Legal","team":"Legal","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}},{"location":"Remote","address":{"postalAddress":{"addressCountry":"United States"}}}],"publishedAt":"2026-07-09T16:18:10.071+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/b95c12ed-e814-4fb9-9947-be5ed3af2214","applyUrl":"https://jobs.ashbyhq.com/decagon/b95c12ed-e814-4fb9-9947-be5ed3af2214/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a Senior Commercial Counsel to join our dedicated, collaborative and fast-growing team. This role will serve as a senior strategic legal partner to the business, with primary responsibility for leading some of the company's most complex, high-impact, revenue-generating transactions and partnering closely with sales leadership and other senior stakeholders to structure, negotiate and close sophisticated enterprise SaaS, on-premises and strategic commercial agreements.
This role will also support broader commercial legal initiatives, including advising on strategic go-to-market models, channel programs, privacy and regulatory matters, commercial policies, maintaining and improving commercial legal templates and playbooks and partnering with cross-functional stakeholders on strategic business initiatives.
The successful candidate will be a creative and analytical thinker with exceptional business judgment who is highly detail-oriented and embraces a pragmatic, business-first approach to legal counseling. They will possess the strategic thinking, executive presence and interpersonal skills necessary to build trusted advisor relationships across the organization while remaining approachable, collaborative and solutions oriented.
The successful candidate also brings significant experience leading negotiations of complex, high-value commercial agreements with Fortune 500 and other sophisticated enterprise customers, frequently negotiating on customer paper and within highly regulated industries such as healthcare, financial services and the public sector. They are comfortable navigating novel legal and commercial issues, balancing risk with business objectives and partnering cross-functionally to help drive strategic outcomes.
This individual is an exceptional drafter and strategic negotiator, who can quickly distinguish material legal risk from negotiable issues and develop practical solutions that keep transactions moving toward successful execution. They have a proven track record of serving as a trusted advisor to business leaders, successfully managing sophisticated counterparties and mentoring attorneys while helping elevate the overall capabilities of the commercial legal team.
In this role, you will
Lead strategy, negotiation, and execution of complex, high-value enterprise B2B agreements, including SaaS and on-premises licenses, data processing agreements (GDPR, CCPA), business associate agreements (HIPAA), information security agreements, professional services agreements, channel partner agreements, and other commercial and technology-related contracts.
Serve as a strategic partner to sales leadership on deal structuring, risk assessment, and negotiation strategy to accelerate revenue while protecting the business.
Partner with cross-functional teams (e.g., finance, security, support, product) to resolve complex commercial and operational issues and support new go-to-market models, pricing structures, and programs.
Develop and improve form agreements and negotiation playbooks to drive consistency and scalability.
Contribute to the development of workflows and processes that enable the legal team to scale effectively, including contract negotiation, execution, and tracking of contractual obligations.
Support global expansion efforts, including go-to-market initiatives, privacy-by-design, and security-by-design programs.
Create and deliver training to business teams on legal best practices, effective engagement with legal, and relevant legal and regulatory developments.
Your background looks something like this
JD or equivalent U.S. law degree and active bar membership in good standing in at least one U.S. jurisdiction.
8+ years of commercial legal experience supporting technology companies in the SaaS industry with demonstrated experience leading complex, high-value enterprise technology transactions, including negotiations with Fortune 500 and other large enterprise customers.
Exceptional judgment with the ability to balance legal risk and business objectives in a fast-paced, high-growth environment.
Proven ability to build trusted relationships with senior business stakeholders and provide practical, business-oriented legal advice.
Significant experience with AI, data protection, and privacy laws (e.g., EU AI Act, GDPR, CCPA), information security terms and technology contracting.
Outstanding drafting, negotiation, communication, and interpersonal skills.
Proven ability to independently manage numerous complex, business-critical matters and competing priorities.
Demonstrated ability to improve legal processes, develop scalable contracting resources and drive operational excellence.
Even better if you have
Recognition from sales or business teams for exceptional partnership, responsiveness and commercial judgment.
Comp: $250,000 — $300,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a Senior Commercial Counsel to join our dedicated, collaborative and fast-growing team. This role will serve as a senior strategic legal partner to the business, with primary responsibility for leading some of the company's most complex, high-impact, revenue-generating transactions and partnering closely with sales leadership and other senior stakeholders to structure, negotiate and close sophisticated enterprise SaaS, on-premises and strategic commercial agreements.\n\nThis role will also support broader commercial legal initiatives, including advising on strategic go-to-market models, channel programs, privacy and regulatory matters, commercial policies, maintaining and improving commercial legal templates and playbooks and partnering with cross-functional stakeholders on strategic business initiatives.\n\nThe successful candidate will be a creative and analytical thinker with exceptional business judgment who is highly detail-oriented and embraces a pragmatic, business-first approach to legal counseling. They will possess the strategic thinking, executive presence and interpersonal skills necessary to build trusted advisor relationships across the organization while remaining approachable, collaborative and solutions oriented.\n\nThe successful candidate also brings significant experience leading negotiations of complex, high-value commercial agreements with Fortune 500 and other sophisticated enterprise customers, frequently negotiating on customer paper and within highly regulated industries such as healthcare, financial services and the public sector. They are comfortable navigating novel legal and commercial issues, balancing risk with business objectives and partnering cross-functionally to help drive strategic outcomes.\n\nThis individual is an exceptional drafter and strategic negotiator, who can quickly distinguish material legal risk from negotiable issues and develop practical solutions that keep transactions moving toward successful execution. They have a proven track record of serving as a trusted advisor to business leaders, successfully managing sophisticated counterparties and mentoring attorneys while helping elevate the overall capabilities of the commercial legal team.\n\n \n\nIn this role, you will\n\n - Lead strategy, negotiation, and execution of complex, high-value enterprise B2B agreements, including SaaS and on-premises licenses, data processing agreements (GDPR, CCPA), business associate agreements (HIPAA), information security agreements, professional services agreements, channel partner agreements, and other commercial and technology-related contracts.\n\n - Serve as a strategic partner to sales leadership on deal structuring, risk assessment, and negotiation strategy to accelerate revenue while protecting the business. \n\n - Partner with cross-functional teams (e.g., finance, security, support, product) to resolve complex commercial and operational issues and support new go-to-market models, pricing structures, and programs.\n\n - Develop and improve form agreements and negotiation playbooks to drive consistency and scalability.\n\n - Contribute to the development of workflows and processes that enable the legal team to scale effectively, including contract negotiation, execution, and tracking of contractual obligations.\n\n - Support global expansion efforts, including go-to-market initiatives, privacy-by-design, and security-by-design programs.\n\n - Create and deliver training to business teams on legal best practices, effective engagement with legal, and relevant legal and regulatory developments.\n\n \n\nYour background looks something like this\n\n - JD or equivalent U.S. law degree and active bar membership in good standing in at least one U.S. jurisdiction.\n\n - 8+ years of commercial legal experience supporting technology companies in the SaaS industry with demonstrated experience leading complex, high-value enterprise technology transactions, including negotiations with Fortune 500 and other large enterprise customers.\n\n - Exceptional judgment with the ability to balance legal risk and business objectives in a fast-paced, high-growth environment.\n\n - Proven ability to build trusted relationships with senior business stakeholders and provide practical, business-oriented legal advice.\n\n - Significant experience with AI, data protection, and privacy laws (e.g., EU AI Act, GDPR, CCPA), information security terms and technology contracting.\n\n - Outstanding drafting, negotiation, communication, and interpersonal skills.\n\n - Proven ability to independently manage numerous complex, business-critical matters and competing priorities.\n\n - Demonstrated ability to improve legal processes, develop scalable contracting resources and drive operational excellence.\n\nEven better if you have\n\n - Recognition from sales or business teams for exceptional partnership, responsiveness and commercial judgment.\n \n\nComp: $250,000 — $300,000 + Equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"0d0beb6b-61a2-40e3-9955-adcff9cbc92e","title":"Senior Software Engineer, Data Infrastructure","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-05-29T23:17:54.192+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/0d0beb6b-61a2-40e3-9955-adcff9cbc92e","applyUrl":"https://jobs.ashbyhq.com/decagon/0d0beb6b-61a2-40e3-9955-adcff9cbc92e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We organize around four focus areas:
Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.
Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.
ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.
Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.
Our mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.
About the Role
We're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.
In this role, you will
Design and implement high‑throughput data pipelines and streaming systems with strong SLOs, clear runbooks, and actionable telemetry.
Build and operate real‑time and batch ingestion infrastructure using tools like Kafka, Flink, and Airflow.
Own our analytical data layer — schema design, query performance, and cost optimization across ClickHouse, BigQuery, or similar.
Partner with research and product teams to architect data solutions, evaluate performance, and scale new features.
Tune pipeline and query latencies: optimize data paths, apply smart caching/partitioning, and hit tight p95/p99 targets.
Lead infrastructure‑as‑code (Terraform) and GitOps practices for data systems; reduce drift with reusable modules and policy‑as‑code.
Participate in on‑call and drive down toil through automation and elimination of recurring data issues.
Your background looks something like this
5+ years building and operating production data infrastructure at scale.
Hands-on experience with Tier 1 data technologies: ClickHouse, Kafka (or MSK/Pub‑Sub/RabbitMQ), and Flink or dbt.
Proven track record meeting high availability and low latency targets across streaming and batch workloads.
Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and strong incident response discipline.
Clear written communication and the ability to turn ambiguous data requirements into simple, reliable designs.
Even better if you have
Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)
Familiarity with Spark or Dask for large‑scale data processing
Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)
Experience being an early data/platform/infrastructure engineer at another company
Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)
Experience with customer‑managed deployments
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\nWe organize around four focus areas:\n\n - Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.\n\n - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.\n\n - ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.\n\n - Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.\n\nOur mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.\n\n \n\nAbout the Role\nWe're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.\n\nIn this role, you will\n\n - Design and implement high‑throughput data pipelines and streaming systems with strong SLOs, clear runbooks, and actionable telemetry.\n\n - Build and operate real‑time and batch ingestion infrastructure using tools like Kafka, Flink, and Airflow.\n\n - Own our analytical data layer — schema design, query performance, and cost optimization across ClickHouse, BigQuery, or similar.\n\n - Partner with research and product teams to architect data solutions, evaluate performance, and scale new features.\n\n - Tune pipeline and query latencies: optimize data paths, apply smart caching/partitioning, and hit tight p95/p99 targets.\n\n - Lead infrastructure‑as‑code (Terraform) and GitOps practices for data systems; reduce drift with reusable modules and policy‑as‑code.\n\n - Participate in on‑call and drive down toil through automation and elimination of recurring data issues.\n\nYour background looks something like this\n\n - 5+ years building and operating production data infrastructure at scale.\n\n - Hands-on experience with Tier 1 data technologies: ClickHouse, Kafka (or MSK/Pub‑Sub/RabbitMQ), and Flink or dbt.\n\n - Proven track record meeting high availability and low latency targets across streaming and batch workloads.\n\n - Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and strong incident response discipline.\n\n - Clear written communication and the ability to turn ambiguous data requirements into simple, reliable designs.\n\nEven better if you have\n\n - Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)\n\n - Familiarity with Spark or Dask for large‑scale data processing\n\n - Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)\n\n - Experience being an early data/platform/infrastructure engineer at another company\n\n - Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)\n\n - Experience with customer‑managed deployments\n\n \n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"e973eabb-2544-4323-ba60-e443dae140e5","title":"Agent Development Manager","department":"Customer Team","team":"Agent Development","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-05-28T16:24:50.052+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e973eabb-2544-4323-ba60-e443dae140e5","applyUrl":"https://jobs.ashbyhq.com/decagon/e973eabb-2544-4323-ba60-e443dae140e5/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"e3c895d1-c215-4524-8b38-cad7209291ec","title":"Agent Strategy Manager - German Speaking","department":"Customer Team","team":"Agent Strategy","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-05-28T16:50:03.338+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e3c895d1-c215-4524-8b38-cad7209291ec","applyUrl":"https://jobs.ashbyhq.com/decagon/e3c895d1-c215-4524-8b38-cad7209291ec/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
This is a fully in-office role based in our London office. Candidates must possess full professional proficiency in written and spoken English and German.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)
Native or business-level fluency in both written and spoken English and German is required.
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\nThis is a fully in-office role based in our London office. Candidates must possess full professional proficiency in written and spoken English and German.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n \n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n \n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)\n\n - Native or business-level fluency in both written and spoken English and German is required.\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"76b7427f-4d3a-491a-8096-745303f46a31","title":"Deal Desk Manager","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-05-29T22:15:48.685+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/76b7427f-4d3a-491a-8096-745303f46a31","applyUrl":"https://jobs.ashbyhq.com/decagon/76b7427f-4d3a-491a-8096-745303f46a31/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Deal Lead to sit at the intersection of Sales, Finance, and Strategy. You'll be the first dedicated pricing hire and will work closely with the Business Operations team to shape the function from the ground up.
On our Pricing team, your primary goal will be to accelerate and scale our enterprise go-to-market motion - working closely with our account executives to structure and propose deals. Initiatives will include building internal deal processes, proposal structuring, commercial negotiations with customers, and sales enablement.
This is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solve
About the team
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.
About the role
This is a dynamic, wide-ranging role to join our team shaping Decagon’s go-to-market strategy and driving execution. This is an opportunity to help build Decagon's Deal Desk function from the ground up. You'll design the operating model, stand up the systems, and become the trusted connective tissue between Sales, Finance, Founder's Office, Legal and other teams as deals move from quote to signature. It's a rare shot to stand up a function end-to-end from day one — shaping how a category-defining AI company structures, prices, and closes deals as it scales.
In this role, you will
Deal Desk Operator: Serve as the first point of contact for deal reviews and approvals, triaging requests for completeness and policy compliance before routing to other internal departments
Deal Structuring: Advise sales teams on pricing, custom terms, and non-standard contract options for complex and enterprise opportunities
Cross-Functional Bridge: Connect sales, finance, security, and legal to triage and shepherd complex deals through the internal review process
Systems Owner: Stand up and administer the deal desk tech stack (Salesforce, CPQ, quoting and contract tools), building the foundation as new pricing models, packaging, and deal types emerge
Process Builder: Design approval workflows, discount guidelines, and order form templates from scratch, and continuously improve them as the business scales
Enablement: Train and coach sales on pricing policy, deal structuring options, and how to use deal desk systems and templates as they're built
Your background looks something like this
5+ years of experience in Deal Desk and/or Sales/Revenue Operations, ideally within a high-growth B2B SaaS environment
A builder at heart — you've stood up a process, system, or function before, or you're hungry to prove you can do it from scratch
Understands a deal desk function end-to-end — from policy design and systems administration to day-to-day deal review
Deep understanding of quote-to-cash workflows, CPQ tools, and CRM platforms (Salesforce)
Strong grasp of contract structures, licensing and pricing models, and revenue recognition principles
Track record of building approval workflows, discount guidelines, and templates from scratch in a fast-moving, ambiguous environment
Excellent cross-functional communicator, comfortable acting as the connective tissue between sales, finance, and legal
High agency and comfortable with ambiguity — you scope the problem yourself and move, rather than waiting for a fully-formed spec
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Deal Lead to sit at the intersection of Sales, Finance, and Strategy. You'll be the first dedicated pricing hire and will work closely with the Business Operations team to shape the function from the ground up.\n\nOn our Pricing team, your primary goal will be to accelerate and scale our enterprise go-to-market motion - working closely with our account executives to structure and propose deals. Initiatives will include building internal deal processes, proposal structuring, commercial negotiations with customers, and sales enablement.\n\nThis is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solve\n\nAbout the team\n\nDecagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.\n\nAbout the role\n\nThis is a dynamic, wide-ranging role to join our team shaping Decagon’s go-to-market strategy and driving execution. This is an opportunity to help build Decagon's Deal Desk function from the ground up. You'll design the operating model, stand up the systems, and become the trusted connective tissue between Sales, Finance, Founder's Office, Legal and other teams as deals move from quote to signature. It's a rare shot to stand up a function end-to-end from day one — shaping how a category-defining AI company structures, prices, and closes deals as it scales.\n\nIn this role, you will\n\n - Deal Desk Operator: Serve as the first point of contact for deal reviews and approvals, triaging requests for completeness and policy compliance before routing to other internal departments\n\n - Deal Structuring: Advise sales teams on pricing, custom terms, and non-standard contract options for complex and enterprise opportunities\n\n - Cross-Functional Bridge: Connect sales, finance, security, and legal to triage and shepherd complex deals through the internal review process\n\n - Systems Owner: Stand up and administer the deal desk tech stack (Salesforce, CPQ, quoting and contract tools), building the foundation as new pricing models, packaging, and deal types emerge\n\n - Process Builder: Design approval workflows, discount guidelines, and order form templates from scratch, and continuously improve them as the business scales\n\n - Enablement: Train and coach sales on pricing policy, deal structuring options, and how to use deal desk systems and templates as they're built\n\nYour background looks something like this\n\n - 5+ years of experience in Deal Desk and/or Sales/Revenue Operations, ideally within a high-growth B2B SaaS environment\n\n - A builder at heart — you've stood up a process, system, or function before, or you're hungry to prove you can do it from scratch\n\n - Understands a deal desk function end-to-end — from policy design and systems administration to day-to-day deal review\n\n - Deep understanding of quote-to-cash workflows, CPQ tools, and CRM platforms (Salesforce)\n\n - Strong grasp of contract structures, licensing and pricing models, and revenue recognition principles\n\n - Track record of building approval workflows, discount guidelines, and templates from scratch in a fast-moving, ambiguous environment\n\n - Excellent cross-functional communicator, comfortable acting as the connective tissue between sales, finance, and legal\n\n - High agency and comfortable with ambiguity — you scope the problem yourself and move, rather than waiting for a fully-formed spec\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"9686ca93-1073-48f1-bc2a-af241eba83d1","title":"Director of Solutions Engineering - EMEA Enterprise","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-08-13T08:41:50.403+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9686ca93-1073-48f1-bc2a-af241eba83d1","applyUrl":"https://jobs.ashbyhq.com/decagon/9686ca93-1073-48f1-bc2a-af241eba83d1/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of the world’s most complex enterprises.
As the manager of the Solutions Engineering team, you will be responsible for hiring, mentoring, and developing a high-performing team of Solutions Engineers. You’ll establish scalable processes and best practices for pre-sales engagements, ensure technical excellence in customer conversations, and represent Decagon as a senior technical leader on key opportunities.
This role is highly cross-functional: you will partner closely with Sales, Product, and Engineering to design strategies that align technical capabilities with customer outcomes. You will also bring strong executive presence to customer engagements, guiding both technical and business stakeholders through how Decagon integrates into their technology environments and drives measurable business value.
In this role, you will
Hire, mentor, and manage a team of Solutions Engineers, providing technical guidance, coaching, and career development.
Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation.
Partner with Sales leadership to co-develop go-to-market strategies and align technical execution with business goals.
Engage directly with a select portfolio of strategic enterprise prospects and customers, guiding them through discovery, solution design, and ROI validation.
Ensure your team delivers compelling demonstrations, prototypes, and solution architectures tailored to customer needs.
Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities.
Serve as an executive-level technical representative in customer meetings, technical workshops, and industry events.
Define scalable processes and assets to support team efficiency, repeatability, and long-term growth.
Stay current on enterprise AI adoption patterns, integration strategies, and the evolving competitive landscape.
Your background looks something like this
7+ years of experience in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent.
3+ years of experience managing or leading pre-sales/solutions engineering teams.
Proven success working with large enterprise customers and navigating complex buying cycles.
Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures.
Excellent communication skills, with the ability to engage executives, business stakeholders, and technical teams with equal credibility.
A collaborative, organizational mindset with a track record of building scalable teams and processes.
Ability to thrive in fast-moving, high-growth environments with significant ambiguity.
Strong executive presence and consultative skills, capable of establishing trust and credibility with senior leaders.
Even better if you have
Experience in AI/Generative AI pre-sales engineering or enterprise deployments.
Familiarity with enterprise architecture design, developer tooling, SDKs, and integration patterns.
Background in software engineering or systems engineering, enabling you to dive deeply into technical discussions.
Experience integrating telephony infrastructure or other complex enterprise systems.
Knowledge of LLM architecture, prompt engineering, evaluation, and AI-powered solution design.
Thought leadership experience through conferences, webinars, or published technical content.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of the world’s most complex enterprises.\n\nAs the manager of the Solutions Engineering team, you will be responsible for hiring, mentoring, and developing a high-performing team of Solutions Engineers. You’ll establish scalable processes and best practices for pre-sales engagements, ensure technical excellence in customer conversations, and represent Decagon as a senior technical leader on key opportunities.\n\nThis role is highly cross-functional: you will partner closely with Sales, Product, and Engineering to design strategies that align technical capabilities with customer outcomes. You will also bring strong executive presence to customer engagements, guiding both technical and business stakeholders through how Decagon integrates into their technology environments and drives measurable business value.\n\nIn this role, you will\n\n - Hire, mentor, and manage a team of Solutions Engineers, providing technical guidance, coaching, and career development.\n\n - Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation.\n\n - Partner with Sales leadership to co-develop go-to-market strategies and align technical execution with business goals.\n\n - Engage directly with a select portfolio of strategic enterprise prospects and customers, guiding them through discovery, solution design, and ROI validation.\n\n - Ensure your team delivers compelling demonstrations, prototypes, and solution architectures tailored to customer needs.\n\n - Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities.\n\n - Serve as an executive-level technical representative in customer meetings, technical workshops, and industry events.\n\n - Define scalable processes and assets to support team efficiency, repeatability, and long-term growth.\n\n - Stay current on enterprise AI adoption patterns, integration strategies, and the evolving competitive landscape.\n\nYour background looks something like this\n\n - 7+ years of experience in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent.\n\n - 3+ years of experience managing or leading pre-sales/solutions engineering teams.\n\n - Proven success working with large enterprise customers and navigating complex buying cycles.\n\n - Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures.\n\n - Excellent communication skills, with the ability to engage executives, business stakeholders, and technical teams with equal credibility.\n\n - A collaborative, organizational mindset with a track record of building scalable teams and processes.\n\n - Ability to thrive in fast-moving, high-growth environments with significant ambiguity.\n\n - Strong executive presence and consultative skills, capable of establishing trust and credibility with senior leaders.\n\nEven better if you have\n\n - Experience in AI/Generative AI pre-sales engineering or enterprise deployments.\n\n - Familiarity with enterprise architecture design, developer tooling, SDKs, and integration patterns.\n\n - Background in software engineering or systems engineering, enabling you to dive deeply into technical discussions.\n\n - Experience integrating telephony infrastructure or other complex enterprise systems.\n\n - Knowledge of LLM architecture, prompt engineering, evaluation, and AI-powered solution design.\n\n - Thought leadership experience through conferences, webinars, or published technical content.\n\n\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"ab6a5dac-d63b-4862-bc12-c5c9525b6f8b","title":"Director of Solutions Engineering - EMEA Strat","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-08-13T08:41:46.848+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ab6a5dac-d63b-4862-bc12-c5c9525b6f8b","applyUrl":"https://jobs.ashbyhq.com/decagon/ab6a5dac-d63b-4862-bc12-c5c9525b6f8b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of the world’s most complex enterprises.
As the manager of the Solutions Engineering team, you will be responsible for hiring, mentoring, and developing a high-performing team of Solutions Engineers. You’ll establish scalable processes and best practices for pre-sales engagements, ensure technical excellence in customer conversations, and represent Decagon as a senior technical leader on key opportunities.
This role is highly cross-functional: you will partner closely with Sales, Product, and Engineering to design strategies that align technical capabilities with customer outcomes. You will also bring strong executive presence to customer engagements, guiding both technical and business stakeholders through how Decagon integrates into their technology environments and drives measurable business value.
In this role, you will
Hire, mentor, and manage a team of Solutions Engineers, providing technical guidance, coaching, and career development.
Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation.
Partner with Sales leadership to co-develop go-to-market strategies and align technical execution with business goals.
Engage directly with a select portfolio of strategic enterprise prospects and customers, guiding them through discovery, solution design, and ROI validation.
Ensure your team delivers compelling demonstrations, prototypes, and solution architectures tailored to customer needs.
Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities.
Serve as an executive-level technical representative in customer meetings, technical workshops, and industry events.
Define scalable processes and assets to support team efficiency, repeatability, and long-term growth.
Stay current on enterprise AI adoption patterns, integration strategies, and the evolving competitive landscape.
Your background looks something like this
7+ years of experience in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent.
3+ years of experience managing or leading pre-sales/solutions engineering teams.
Proven success working with large enterprise customers and navigating complex buying cycles.
Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures.
Excellent communication skills, with the ability to engage executives, business stakeholders, and technical teams with equal credibility.
A collaborative, organizational mindset with a track record of building scalable teams and processes.
Ability to thrive in fast-moving, high-growth environments with significant ambiguity.
Strong executive presence and consultative skills, capable of establishing trust and credibility with senior leaders.
Even better if you have
Experience in AI/Generative AI pre-sales engineering or enterprise deployments.
Familiarity with enterprise architecture design, developer tooling, SDKs, and integration patterns.
Background in software engineering or systems engineering, enabling you to dive deeply into technical discussions.
Experience integrating telephony infrastructure or other complex enterprise systems.
Knowledge of LLM architecture, prompt engineering, evaluation, and AI-powered solution design.
Thought leadership experience through conferences, webinars, or published technical content.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of the world’s most complex enterprises.\n\nAs the manager of the Solutions Engineering team, you will be responsible for hiring, mentoring, and developing a high-performing team of Solutions Engineers. You’ll establish scalable processes and best practices for pre-sales engagements, ensure technical excellence in customer conversations, and represent Decagon as a senior technical leader on key opportunities.\n\nThis role is highly cross-functional: you will partner closely with Sales, Product, and Engineering to design strategies that align technical capabilities with customer outcomes. You will also bring strong executive presence to customer engagements, guiding both technical and business stakeholders through how Decagon integrates into their technology environments and drives measurable business value.\n\nIn this role, you will\n\n - Hire, mentor, and manage a team of Solutions Engineers, providing technical guidance, coaching, and career development.\n\n - Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation.\n\n - Partner with Sales leadership to co-develop go-to-market strategies and align technical execution with business goals.\n\n - Engage directly with a select portfolio of strategic enterprise prospects and customers, guiding them through discovery, solution design, and ROI validation.\n\n - Ensure your team delivers compelling demonstrations, prototypes, and solution architectures tailored to customer needs.\n\n - Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities.\n\n - Serve as an executive-level technical representative in customer meetings, technical workshops, and industry events.\n\n - Define scalable processes and assets to support team efficiency, repeatability, and long-term growth.\n\n - Stay current on enterprise AI adoption patterns, integration strategies, and the evolving competitive landscape.\n\nYour background looks something like this\n\n - 7+ years of experience in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent.\n\n - 3+ years of experience managing or leading pre-sales/solutions engineering teams.\n\n - Proven success working with large enterprise customers and navigating complex buying cycles.\n\n - Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures.\n\n - Excellent communication skills, with the ability to engage executives, business stakeholders, and technical teams with equal credibility.\n\n - A collaborative, organizational mindset with a track record of building scalable teams and processes.\n\n - Ability to thrive in fast-moving, high-growth environments with significant ambiguity.\n\n - Strong executive presence and consultative skills, capable of establishing trust and credibility with senior leaders.\n\nEven better if you have\n\n - Experience in AI/Generative AI pre-sales engineering or enterprise deployments.\n\n - Familiarity with enterprise architecture design, developer tooling, SDKs, and integration patterns.\n\n - Background in software engineering or systems engineering, enabling you to dive deeply into technical discussions.\n\n - Experience integrating telephony infrastructure or other complex enterprise systems.\n\n - Knowledge of LLM architecture, prompt engineering, evaluation, and AI-powered solution design.\n\n - Thought leadership experience through conferences, webinars, or published technical content.\n\n\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"59330f7d-3489-40c1-bff1-60e95d56b112","title":"Senior Software Engineer, Platform Security","department":"Engineering","team":"Security","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-06-05T16:22:44.706+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/59330f7d-3489-40c1-bff1-60e95d56b112","applyUrl":"https://jobs.ashbyhq.com/decagon/59330f7d-3489-40c1-bff1-60e95d56b112/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email, and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
This role sits at the intersection of Security and Infrastructure. Like the rest of our Infrastructure org, we believe the best security comes from paved paths, strong SLAs, and high-quality systems that other engineers can rely on by default. Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
We're hiring our founding Platform Engineer, Security to design, build, and operate the security infrastructure that powers Decagon's AI platform. This is a builder's role: you'll spend your time creating durable, well-engineered systems including paved paths for secure service creation, security tooling that automatically applies secure configurations, and infrastructure-as-code that makes it easy for every engineer at Decagon to do the right thing.
As the first dedicated engineer at this intersection, you'll have outsized impact on how security infrastructure is built here, and you'll shape the technical direction of the infrastructure security program. You'll also help us invest in automation, observability, and self-service so the team operates with confidence.
The work is close to the business. Decagon serves some of the world's most security-conscious enterprises, including major financial-services institutions, and the security platform you build directly unlocks these high-value deals. This role offers a clear runway to grow your impact across security, infrastructure, and platform engineering.
Design and implement secure, multi-tenant infrastructure that isolates customer data while enabling efficient AI model serving across our platform
Build \"golden paths\" for security including service templates, libraries, terraform policies, and automation, so new services are secure and production-ready by default
Own infrastructure-as-code (Terraform) and GitOps best practices, including reusable modules and policy-as-code
Expand and help operate the platforms behind alerting detection, secrets management, IAM, and automated remediation, integrating them cleanly into CI/CD and developer workflows
Partner with Security, Infrastructure, and product engineering teams to translate enterprise and compliance requirements (SOC 2, ISO 27001, GDPR) into reliable, automated technical controls
Participate in security on-call and continuously raise the bar on operability, runbooks, and incident learnings
5+ years building and operating production infrastructure, with meaningful exposure to security or a strong interest in moving deeper into security problems
Deep knowledge of Google Cloud Platform and/or AWS, including compute, networking, IAM, and security services
Proficiency with infrastructure-as-code (Terraform, Ansible, or similar) and a track record of building developer-facing tooling and automation
Strong coding ability in at least one systems language (eg. Python, Go, TypeScript) and comfort building paved-path tooling teams actually adopt
Experience applying AI-assisted tooling (Cursor, Claude Code, and similar) to make engineers dramatically more effective
Experience with secure container deployment, service mesh, and Kubernetes security best practices
Observability and incident-response tooling experience (instrumentation, alerting, dashboards), with a bias toward eliminating toil
Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs
A track record of being an early or founding platform/infrastructure/security engineer at another company
Experience building internal platforms: service templates, paved-road deployment, self-serve environments, or developer portals
A security-minded approach to the software supply chain (provenance, secrets, least privilege) and familiarity with static analysis tooling (Semgrep, CodeQL)
Experience with detection and response data pipelines (Kafka/Pulsar, Splunk/Panther/RunReveal, or similar)
Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an infrastructure and platform perspective
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email, and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nThis role sits at the intersection of Security and Infrastructure. Like the rest of our Infrastructure org, we believe the best security comes from paved paths, strong SLAs, and high-quality systems that other engineers can rely on by default. Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n\n\n\nABOUT THE ROLE\n\nWe're hiring our founding Platform Engineer, Security to design, build, and operate the security infrastructure that powers Decagon's AI platform. This is a builder's role: you'll spend your time creating durable, well-engineered systems including paved paths for secure service creation, security tooling that automatically applies secure configurations, and infrastructure-as-code that makes it easy for every engineer at Decagon to do the right thing.\n\nAs the first dedicated engineer at this intersection, you'll have outsized impact on how security infrastructure is built here, and you'll shape the technical direction of the infrastructure security program. You'll also help us invest in automation, observability, and self-service so the team operates with confidence.\n\nThe work is close to the business. Decagon serves some of the world's most security-conscious enterprises, including major financial-services institutions, and the security platform you build directly unlocks these high-value deals. This role offers a clear runway to grow your impact across security, infrastructure, and platform engineering.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Design and implement secure, multi-tenant infrastructure that isolates customer data while enabling efficient AI model serving across our platform\n\n - Build \"golden paths\" for security including service templates, libraries, terraform policies, and automation, so new services are secure and production-ready by default\n\n - Own infrastructure-as-code (Terraform) and GitOps best practices, including reusable modules and policy-as-code\n\n - Expand and help operate the platforms behind alerting detection, secrets management, IAM, and automated remediation, integrating them cleanly into CI/CD and developer workflows\n\n - Partner with Security, Infrastructure, and product engineering teams to translate enterprise and compliance requirements (SOC 2, ISO 27001, GDPR) into reliable, automated technical controls\n\n - Participate in security on-call and continuously raise the bar on operability, runbooks, and incident learnings\n\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 5+ years building and operating production infrastructure, with meaningful exposure to security or a strong interest in moving deeper into security problems\n\n - Deep knowledge of Google Cloud Platform and/or AWS, including compute, networking, IAM, and security services\n\n - Proficiency with infrastructure-as-code (Terraform, Ansible, or similar) and a track record of building developer-facing tooling and automation\n\n - Strong coding ability in at least one systems language (eg. Python, Go, TypeScript) and comfort building paved-path tooling teams actually adopt\n\n - Experience applying AI-assisted tooling (Cursor, Claude Code, and similar) to make engineers dramatically more effective\n\n - Experience with secure container deployment, service mesh, and Kubernetes security best practices\n\n - Observability and incident-response tooling experience (instrumentation, alerting, dashboards), with a bias toward eliminating toil\n\n - Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - A track record of being an early or founding platform/infrastructure/security engineer at another company\n\n - Experience building internal platforms: service templates, paved-road deployment, self-serve environments, or developer portals\n\n - A security-minded approach to the software supply chain (provenance, secrets, least privilege) and familiarity with static analysis tooling (Semgrep, CodeQL)\n\n - Experience with detection and response data pipelines (Kafka/Pulsar, Splunk/Panther/RunReveal, or similar)\n\n - Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an infrastructure and platform perspective\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"3a68de82-c874-4cd2-b639-17948748e212","title":"Software Engineer, Platform Security","department":"Engineering","team":"Security","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-06-05T16:25:00.957+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3a68de82-c874-4cd2-b639-17948748e212","applyUrl":"https://jobs.ashbyhq.com/decagon/3a68de82-c874-4cd2-b639-17948748e212/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role
Lead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.
In this role, you will
Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.
Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment
Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications
Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling
Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity
Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements
Your background looks something like this
Have 3-5 years of hands-on application security engineering experience
Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment
Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications
Experience implementing application security testing tools and integrating security into CI/CD pipelines
Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks
Proven track record working with engineering teams to remediate security findings while balancing security and business requirements
Even better
Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections
Background with large-scale, multi-tenant SaaS applications handling sensitive customer data
Familiarity with Google Cloud application security services and container security best practices
Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective
Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar
Compensation
$200K – $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nOur mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n \n\nAbout the Role\n\nLead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.\n\n \n\nIn this role, you will\n\n - Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.\n\n - Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment\n\n - Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications\n\n - Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling\n\n - Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity\n\n - Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements\n \n \n\nYour background looks something like this\n\n - Have 3-5 years of hands-on application security engineering experience\n\n - Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment\n\n - Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications\n\n - Experience implementing application security testing tools and integrating security into CI/CD pipelines\n\n - Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks\n\n - Proven track record working with engineering teams to remediate security findings while balancing security and business requirements\n \n \n\nEven better\n\n - Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections\n\n - Background with large-scale, multi-tenant SaaS applications handling sensitive customer data\n\n - Familiarity with Google Cloud application security services and container security best practices\n\n - Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective\n\n - Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar\n\n \n\nCompensation\n\n$200K – $330K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"f830c1c7-1b69-4b52-acd5-b28e03f65a68","title":"Head of Solutions and Industry Marketing","department":"Marketing","team":"Content Marketing","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-06-15T23:20:47.574+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f830c1c7-1b69-4b52-acd5-b28e03f65a68","applyUrl":"https://jobs.ashbyhq.com/decagon/f830c1c7-1b69-4b52-acd5-b28e03f65a68/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Head of Solutions and Industry Marketing to own our go-to-market strategy across our core verticals. You'll define how Decagon is positioned, messaged, and sold into each industry, and partner closely with Sales, Product, Agent Product, and Growth to turn that strategy into pipeline and revenue.
In this role, you will
Customer and market intelligence: Stay close to customers, prospects, analysts, and the competitive landscape in each vertical. Surface insights that sharpen positioning and inform product direction.
Vertical GTM strategy: Define and own the go-to-market strategy for Decagon's priority industries. Develop ICP definitions, buyer personas, key use cases, and competitive positioning for each vertical.
Messaging and positioning: Craft the core narrative for how Decagon wins in each industry. Develop differentiated value propositions grounded in real buyer pain, vertical-specific proof points, and Decagon's technical moat. Own the messaging hierarchy from category level down to persona level.
Sales enablement: Build the assets and plays that help the sales teams win: battlecards, industry primers, objection handling, discovery question frameworks, and deal-stage content. Measure what actually gets used and improves conversion.
Launch and campaign strategy: Partner with Growth to plan how vertical programs come to market, from ABM campaigns and field events to customer stories and analyst moments.
Cross-functional alignment: Serve as the connective tissue between Product and Sales for your industries. Ensure that new product capabilities get translated into vertical-specific value quickly, and that field feedback loops back into roadmap and messaging.
Your background looks something like this
10+ years of experience in product marketing or industry/solutions marketing, ideally at a B2B SaaS company.
You've owned a vertical or segment GTM strategy, not just executed campaigns within someone else's framework.
You're a strong messaging strategist who knows how to develop a point of view, translate it into crisp narratives, and pressure-test it with buyers and sellers.
You've worked closely with enterprise sales teams and understand what it takes to influence a complex, multi-stakeholder deal.
You think in positioning before you think in deliverables. You ask \"why does this matter to the buyer?\" before \"what should this say?\"
You're comfortable with ambiguity and can define the structure others will execute against.
Even better if you have
Experience marketing to complex, regulated industries.
A track record launching new vertical motions from scratch, not just inheriting a playbook.
Familiarity with the AI or CX technology landscape and the ability to credibly engage with technical and non-technical stakeholders alike.
Experience building analyst and press relationships within a specific industry.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Head of Solutions and Industry Marketing to own our go-to-market strategy across our core verticals. You'll define how Decagon is positioned, messaged, and sold into each industry, and partner closely with Sales, Product, Agent Product, and Growth to turn that strategy into pipeline and revenue.\n\n \n\nIn this role, you will\n\n - Customer and market intelligence: Stay close to customers, prospects, analysts, and the competitive landscape in each vertical. Surface insights that sharpen positioning and inform product direction.\n\n - Vertical GTM strategy: Define and own the go-to-market strategy for Decagon's priority industries. Develop ICP definitions, buyer personas, key use cases, and competitive positioning for each vertical.\n\n - Messaging and positioning: Craft the core narrative for how Decagon wins in each industry. Develop differentiated value propositions grounded in real buyer pain, vertical-specific proof points, and Decagon's technical moat. Own the messaging hierarchy from category level down to persona level.\n\n - Sales enablement: Build the assets and plays that help the sales teams win: battlecards, industry primers, objection handling, discovery question frameworks, and deal-stage content. Measure what actually gets used and improves conversion.\n\n - Launch and campaign strategy: Partner with Growth to plan how vertical programs come to market, from ABM campaigns and field events to customer stories and analyst moments.\n\n - Cross-functional alignment: Serve as the connective tissue between Product and Sales for your industries. Ensure that new product capabilities get translated into vertical-specific value quickly, and that field feedback loops back into roadmap and messaging.\n\n \n\nYour background looks something like this\n\n - 10+ years of experience in product marketing or industry/solutions marketing, ideally at a B2B SaaS company.\n\n - You've owned a vertical or segment GTM strategy, not just executed campaigns within someone else's framework.\n\n - You're a strong messaging strategist who knows how to develop a point of view, translate it into crisp narratives, and pressure-test it with buyers and sellers.\n\n - You've worked closely with enterprise sales teams and understand what it takes to influence a complex, multi-stakeholder deal.\n\n - You think in positioning before you think in deliverables. You ask \"why does this matter to the buyer?\" before \"what should this say?\"\n\n - You're comfortable with ambiguity and can define the structure others will execute against.\n\n \n\nEven better if you have\n\n - Experience marketing to complex, regulated industries.\n\n - A track record launching new vertical motions from scratch, not just inheriting a playbook.\n\n - Familiarity with the AI or CX technology landscape and the ability to credibly engage with technical and non-technical stakeholders alike.\n\n - Experience building analyst and press relationships within a specific industry.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"60613af4-9061-426a-b4d6-720a4399be37","title":"Brand Designer","department":"Marketing","team":"Brand Design","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-06-15T23:37:22.339+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/60613af4-9061-426a-b4d6-720a4399be37","applyUrl":"https://jobs.ashbyhq.com/decagon/60613af4-9061-426a-b4d6-720a4399be37/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Brand Design at Decagon shapes the visual identity of our company and helps define how we’re perceived by customers, partners, and the broader AI community. Our work turns sophisticated technology into clear, confident, and differentiated brand storytelling—across campaigns, content, web, and moments that shape perception.
We believe strong brands are built through taste, consistency, and conviction. We care deeply about craft, narrative, cohesion, and expanding the brand into new, exciting territories while building its core. Designers here grow by shipping work fast, operating with urgency, developing a strong point of view, and raising the bar together.
About the Role
This role sits at the heart of Decagon’s brand expression. As a Brand Designer, you’ll help shape how Decagon shows up in the world—how we tell our story, how we stand apart, and how our brand evolves as the company scales.
You’ll work on marketing-led brand initiatives that influence perception and drive growth, contributing to both foundational brand work and high-visibility moments. This role is ideal for a designer who is excited by storytelling, energized by momentum, and motivated by building a brand thoughtfully, not just executing individual assets.
You won’t be handed a perfectly defined box. Instead, you’ll help define the edges—learning where to push, where to refine, and how to maintain coherence as the brand expands.
In this role, you will
Design and art direct high-quality brand assets across campaigns, web, sales materials, video, events, social, and internal storytelling.
Help evolve and expand Decagon’s brand design system—bringing consistency while pushing into new, differentiated expressions.
Contribute to brand strategy and messaging, and translate that thinking into clear and compelling visuals.
Bring systems thinking and attention to detail to developing layouts, concepts, and executions.
Iterate quickly based on feedback, often across multiple workstreams, balancing speed with polish.
Bring references, inspiration, and creative ideas that help Decagon stand out.
Maintain consistency and quality across all brand touchpoints.
Your background looks something like this
4-6 years of experience in brand design, art direction, and marketing-focused creative roles.
A portfolio that demonstrates strong visual taste, storytelling, and brand thinking.
Proficient in Figma and Adobe Creative Suite, with a strong interest and curiosity in dabbling in AI design models and tools.
Experience designing for marketing surfaces (web, campaigns, decks, events, content).
Strong fundamentals in typography, layout, color, and hierarchy.
Ability to interpret a brief and execute thoughtful, on-brand creative.
Comfort working in high-velocity environments with evolving priorities.
Even better if you have
Interest in technology and AI-driven companies (prior AI experience not required).
Some experience with filming and editing social content is a great-to-have.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nBrand Design at Decagon shapes the visual identity of our company and helps define how we’re perceived by customers, partners, and the broader AI community. Our work turns sophisticated technology into clear, confident, and differentiated brand storytelling—across campaigns, content, web, and moments that shape perception.\n\nWe believe strong brands are built through taste, consistency, and conviction. We care deeply about craft, narrative, cohesion, and expanding the brand into new, exciting territories while building its core. Designers here grow by shipping work fast, operating with urgency, developing a strong point of view, and raising the bar together.\n\n \n\nAbout the Role\n\nThis role sits at the heart of Decagon’s brand expression. As a Brand Designer, you’ll help shape how Decagon shows up in the world—how we tell our story, how we stand apart, and how our brand evolves as the company scales.\n\nYou’ll work on marketing-led brand initiatives that influence perception and drive growth, contributing to both foundational brand work and high-visibility moments. This role is ideal for a designer who is excited by storytelling, energized by momentum, and motivated by building a brand thoughtfully, not just executing individual assets.\n\nYou won’t be handed a perfectly defined box. Instead, you’ll help define the edges—learning where to push, where to refine, and how to maintain coherence as the brand expands.\n\n \n\nIn this role, you will\n\n - Design and art direct high-quality brand assets across campaigns, web, sales materials, video, events, social, and internal storytelling.\n\n - Help evolve and expand Decagon’s brand design system—bringing consistency while pushing into new, differentiated expressions.\n\n - Contribute to brand strategy and messaging, and translate that thinking into clear and compelling visuals.\n\n - Bring systems thinking and attention to detail to developing layouts, concepts, and executions.\n\n - Iterate quickly based on feedback, often across multiple workstreams, balancing speed with polish.\n\n - Bring references, inspiration, and creative ideas that help Decagon stand out.\n\n - Maintain consistency and quality across all brand touchpoints.\n\n \n\nYour background looks something like this\n\n - 4-6 years of experience in brand design, art direction, and marketing-focused creative roles.\n\n - A portfolio that demonstrates strong visual taste, storytelling, and brand thinking.\n\n - Proficient in Figma and Adobe Creative Suite, with a strong interest and curiosity in dabbling in AI design models and tools.\n\n - Experience designing for marketing surfaces (web, campaigns, decks, events, content).\n\n - Strong fundamentals in typography, layout, color, and hierarchy.\n\n - Ability to interpret a brief and execute thoughtful, on-brand creative.\n\n - Comfort working in high-velocity environments with evolving priorities.\n\n \n\nEven better if you have\n\n - Interest in technology and AI-driven companies (prior AI experience not required).\n\n - Some experience with filming and editing social content is a great-to-have.\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"a3c63e40-5e2b-432b-ab23-44bef924634d","title":"Enterprise Account Executive","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"Australia","secondaryLocations":[],"publishedAt":"2026-06-18T15:33:15.555+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a3c63e40-5e2b-432b-ab23-44bef924634d","applyUrl":"https://jobs.ashbyhq.com/decagon/a3c63e40-5e2b-432b-ab23-44bef924634d/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our Sydney office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our Sydney office.\n\n \n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n\n \n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n\n \n\nEven better\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"7d9e30a4-249b-4032-930c-4bd7bc8addb1","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"Australia","secondaryLocations":[],"publishedAt":"2026-06-19T11:44:26.648+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7d9e30a4-249b-4032-930c-4bd7bc8addb1","applyUrl":"https://jobs.ashbyhq.com/decagon/7d9e30a4-249b-4032-930c-4bd7bc8addb1/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n \n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"9109be1c-b6e3-430f-a964-887253ef891a","title":"Product Manager, Duet","department":"Product","team":"Product Manager","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-06-23T16:12:54.985+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9109be1c-b6e3-430f-a964-887253ef891a","applyUrl":"https://jobs.ashbyhq.com/decagon/9109be1c-b6e3-430f-a964-887253ef891a/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.
About the Role
Our agents have handled hundreds of millions of customer conversations across some of the most complex industries in the world. One pattern holds across all of them: the initial deployment is 10% of the work. The other 90% is what comes after — updating workflows as customer behavior shifts, finding gaps before they become escalations, and validating fixes before they ship.
Duet is each team's agent building partner for the full agent lifecycle, from first deployment to ongoing performance improvement. It analyzes production conversations, identifies where agents fall short, generates and validates AOP updates, and with Duet Autopilot, closes the loop with self-testing and human approval gates. It compresses days of manual analysis into minutes.
We're looking for the first PM dedicated to Duet. You'll set the roadmap, own the customer relationship, and define what it means to build software that makes agents build themselves better. This role sits at the intersection of product, AI research, and go-to-market.
In this role, you will
Own the Duet product roadmap from discovery through delivery
Spend meaningful time with customers to understand how they use Duet
Partner with engineering and research team to ship and validate quickly
Develop evaluation criteria for Duet's AI output quality
Work with GTM to translate Duet's capabilities into proof points that land with heads of CX and technical buyers — you'll be asked to join customer calls and sales demos
Define the metrics that matter: not just adoption, but whether Duet is actually making agents better over time and compressing the iteration cycle for customers
Your background looks something like this
5+ years of product management experience at a company building AI, developer tooling, or enterprise software — you've owned a meaningful surface area and shipped things real customers depend on
Technical acumen — you can read an agent trace, engage meaningfully with engineers on model behavior, and form your own opinions about whether an AI output is good or not
Strong written communication — specs, strategy docs, and async updates that don't require follow-up questions
Customer instincts — you know how to run discovery without leading the witness, and you can tell the difference between what customers say they want and what they actually need
Comfort navigating ambiguity and a track record of making good decisions with incomplete information
Experience shipping AI-powered features or working with LLMs in a product context is a strong plus
Even better if you have
A Computer Science, Engineering, or Math degree or equivalent technical experience.
Previous startup or high-growth company experience.
Experience with building prototypes and 0-to-1 products
Compensation
$232K – $290K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.\n\nAs one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.\n\n\n\nAbout the Role\n\nOur agents have handled hundreds of millions of customer conversations across some of the most complex industries in the world. One pattern holds across all of them: the initial deployment is 10% of the work. The other 90% is what comes after — updating workflows as customer behavior shifts, finding gaps before they become escalations, and validating fixes before they ship.\n\nDuet is each team's agent building partner for the full agent lifecycle, from first deployment to ongoing performance improvement. It analyzes production conversations, identifies where agents fall short, generates and validates AOP updates, and with Duet Autopilot, closes the loop with self-testing and human approval gates. It compresses days of manual analysis into minutes.\n\nWe're looking for the first PM dedicated to Duet. You'll set the roadmap, own the customer relationship, and define what it means to build software that makes agents build themselves better. This role sits at the intersection of product, AI research, and go-to-market.\n\n\n\nIn this role, you will\n\n - Own the Duet product roadmap from discovery through delivery\n\n - Spend meaningful time with customers to understand how they use Duet\n\n - Partner with engineering and research team to ship and validate quickly\n\n - Develop evaluation criteria for Duet's AI output quality\n\n - Work with GTM to translate Duet's capabilities into proof points that land with heads of CX and technical buyers — you'll be asked to join customer calls and sales demos\n\n - Define the metrics that matter: not just adoption, but whether Duet is actually making agents better over time and compressing the iteration cycle for customers\n\n\n\nYour background looks something like this\n\n - 5+ years of product management experience at a company building AI, developer tooling, or enterprise software — you've owned a meaningful surface area and shipped things real customers depend on\n\n - Technical acumen — you can read an agent trace, engage meaningfully with engineers on model behavior, and form your own opinions about whether an AI output is good or not\n\n - Strong written communication — specs, strategy docs, and async updates that don't require follow-up questions\n\n - Customer instincts — you know how to run discovery without leading the witness, and you can tell the difference between what customers say they want and what they actually need\n\n - Comfort navigating ambiguity and a track record of making good decisions with incomplete information\n\n - Experience shipping AI-powered features or working with LLMs in a product context is a strong plus\n\n\n\nEven better if you have\n\n - A Computer Science, Engineering, or Math degree or equivalent technical experience.\n\n - Previous startup or high-growth company experience.\n\n - Experience with building prototypes and 0-to-1 products\n\n\n\nCompensation\n\n$232K – $290K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"de56b6df-5607-47ca-a519-4a7afeb6e06f","title":"Technical Enablement Manager","department":"Sales","team":"Enablement","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-06-26T20:22:03.976+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/de56b6df-5607-47ca-a519-4a7afeb6e06f","applyUrl":"https://jobs.ashbyhq.com/decagon/de56b6df-5607-47ca-a519-4a7afeb6e06f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s GTM Productivity team is focused on building a world-class revenue engine. We believe great enablement unlocks individual performance while helping the business scale through faster ramp, stronger execution, and higher productivity across the field.
About The Role
Decagon is looking for a Technical Enablement Manager — a founding member of our GTM Productivity team — to build and scale the programs that power our Solutions Engineering and technical post-sales organizations. You’ll sit at the center of how we develop technical talent, improve field effectiveness, and scale execution across pre-sales and post-sales teams.
This is a highly visible, high-ownership role with direct impact on how Decagon grows.
In this role, you will
Build and scale enablement programs — including onboarding, ongoing development, and role-specific training across Solutions Engineering and technical post-sales teams
Drive field readiness and performance — developing technical playbooks, training, and certification programs that improve how teams position, design, and deliver solutions
Partner cross-functionally — working with Product, Engineering, GTM, and other stakeholders to ensure alignment and impact
Lead a consistent enablement cadence — facilitating high-impact sessions with technical leaders and top performers
Own enablement infrastructure and insights — optimizing content, learning systems, demo environments, and AI-powered tooling while using data to improve ramp and productivity
Lead key GTM moments — including Kickoffs, technical summits, QBRs, and other field-facing programs
Partner with Solutions and post-sales leadership — helping define and operationalize excellence across technical roles
Evolve programs as we scale — building new initiatives and leveraging AI to expand enablement reach and effectiveness
Your background looks something like this
7+ years of experience in technical enablement, Solutions Engineering, or related technical customer facing roles
Experience working closely with technical field teams, including Solutions Engineers, Architects, or product-facing roles
Proven ability to thrive in fast-moving, ambiguous environments with a high degree of ownership
Strong program management and execution skills with the ability to drive outcomes
Strong cross-functional collaboration skills across product, technology, and GTM teams
Even better if you have
Experience enabling technical products or platforms
Experience building onboarding, certification, or technical development programs
Experience in a high-growth SaaS or startup environment
Familiarity with demo environments, solution architecture, or technical storytelling
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s GTM Productivity team is focused on building a world-class revenue engine. We believe great enablement unlocks individual performance while helping the business scale through faster ramp, stronger execution, and higher productivity across the field.\n\n\n\nAbout The Role\n\nDecagon is looking for a Technical Enablement Manager — a founding member of our GTM Productivity team — to build and scale the programs that power our Solutions Engineering and technical post-sales organizations. You’ll sit at the center of how we develop technical talent, improve field effectiveness, and scale execution across pre-sales and post-sales teams.\n\nThis is a highly visible, high-ownership role with direct impact on how Decagon grows.\n\n\n\nIn this role, you will\n\n - Build and scale enablement programs — including onboarding, ongoing development, and role-specific training across Solutions Engineering and technical post-sales teams\n\n - Drive field readiness and performance — developing technical playbooks, training, and certification programs that improve how teams position, design, and deliver solutions\n\n - Partner cross-functionally — working with Product, Engineering, GTM, and other stakeholders to ensure alignment and impact\n\n - Lead a consistent enablement cadence — facilitating high-impact sessions with technical leaders and top performers\n\n - Own enablement infrastructure and insights — optimizing content, learning systems, demo environments, and AI-powered tooling while using data to improve ramp and productivity\n\n - Lead key GTM moments — including Kickoffs, technical summits, QBRs, and other field-facing programs\n\n - Partner with Solutions and post-sales leadership — helping define and operationalize excellence across technical roles\n\n - Evolve programs as we scale — building new initiatives and leveraging AI to expand enablement reach and effectiveness\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in technical enablement, Solutions Engineering, or related technical customer facing roles\n\n - Experience working closely with technical field teams, including Solutions Engineers, Architects, or product-facing roles\n\n - Proven ability to thrive in fast-moving, ambiguous environments with a high degree of ownership\n\n - Strong program management and execution skills with the ability to drive outcomes\n\n - Strong cross-functional collaboration skills across product, technology, and GTM teams\n\n\n\nEven better if you have\n\n - Experience enabling technical products or platforms\n\n - Experience building onboarding, certification, or technical development programs\n\n - Experience in a high-growth SaaS or startup environment\n\n - Familiarity with demo environments, solution architecture, or technical storytelling\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"ac6bb765-99b9-47d0-9347-7e3493652f9f","title":"Go to Market Recruiting Coordinator","department":"People","team":"Recruiting","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-06-30T20:38:21.289+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ac6bb765-99b9-47d0-9347-7e3493652f9f","applyUrl":"https://jobs.ashbyhq.com/decagon/ac6bb765-99b9-47d0-9347-7e3493652f9f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Every great talent team starts with exceptional hiring. As a Recruiting Coordinator on our GTM Recruiting team, you’ll play a critical role in helping Decagon build a world class GTM team.
About the Role
You’ll partner closely with recruiters, go to market leaders, and interviewers to orchestrate a seamless hiring experience for some of the world’s top GTM talent. From coordinating complex interview loops to helping us continuously improve our recruiting operations, you’ll be at the center of one of the company’s most important functions.
This role offers a unique opportunity to learn how world-class GTM recruiting operates inside one of the fastest-growing AI companies. You’ll work alongside experienced recruiters, revenue leaders, gain exposure to the full hiring lifecycle, and build a strong foundation for a long-term career in Talent.
In this role, you will
Own end-to-end interview coordination and scheduling with precision and care, managing complex, high-volume calendars across candidates, interviewers, and leadership.
Champion a white-glove candidate experience from first touch to close.
Build trust through clear, proactive communication with candidates, interviewers, hiring teams, and cross-functional partners across People/HR, EA team, Workplace, and Finance.
Partner closely with recruiting and hiring stakeholders to proactively solve scheduling challenges and keep hiring momentum high.
Maintain exceptional attention to detail across scheduling systems and recruiting tools, ensuring information is accurate and processes are executed flawlessly.
Track scheduling timelines and SLAs, surfacing trends and risks to recruiters and hiring managers to keep stakeholders informed.
Help elevate the team's coordination practices by identifying opportunities to streamline workflows, leverage AI and improve the candidate experience at scale.
Your background looks something like this
Bachelor’s degree in any field.
Experience in a fast-paced, high-performing environment.
Highly organized with exceptional attention to detail.
Strong written and verbal communication skills.
Comfortable navigating ambiguity and solving problems proactively.
Dependable, resourceful, and known for following through on commitments.
Excited to build a career in go to market recruiting.
Even better if you have
Experience with Ashby or another applicant tracking system (ATS).
Experience coordinating recruiting or supporting go to market teams.
Experience using AI tools to streamline workflows or improve operational efficiency.
Compensation
$90 - $110k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nEvery great talent team starts with exceptional hiring. As a Recruiting Coordinator on our GTM Recruiting team, you’ll play a critical role in helping Decagon build a world class GTM team.\n\n \n\nAbout the Role\n\nYou’ll partner closely with recruiters, go to market leaders, and interviewers to orchestrate a seamless hiring experience for some of the world’s top GTM talent. From coordinating complex interview loops to helping us continuously improve our recruiting operations, you’ll be at the center of one of the company’s most important functions.\n\nThis role offers a unique opportunity to learn how world-class GTM recruiting operates inside one of the fastest-growing AI companies. You’ll work alongside experienced recruiters, revenue leaders, gain exposure to the full hiring lifecycle, and build a strong foundation for a long-term career in Talent.\n\n \n\nIn this role, you will\n\n - Own end-to-end interview coordination and scheduling with precision and care, managing complex, high-volume calendars across candidates, interviewers, and leadership.\n\n - Champion a white-glove candidate experience from first touch to close.\n\n - Build trust through clear, proactive communication with candidates, interviewers, hiring teams, and cross-functional partners across People/HR, EA team, Workplace, and Finance.\n\n - Partner closely with recruiting and hiring stakeholders to proactively solve scheduling challenges and keep hiring momentum high.\n\n - Maintain exceptional attention to detail across scheduling systems and recruiting tools, ensuring information is accurate and processes are executed flawlessly.\n\n - Track scheduling timelines and SLAs, surfacing trends and risks to recruiters and hiring managers to keep stakeholders informed.\n\n - Help elevate the team's coordination practices by identifying opportunities to streamline workflows, leverage AI and improve the candidate experience at scale.\n\n\n\nYour background looks something like this\n\n - Bachelor’s degree in any field.\n\n - Experience in a fast-paced, high-performing environment.\n\n - Highly organized with exceptional attention to detail.\n\n - Strong written and verbal communication skills.\n\n - Comfortable navigating ambiguity and solving problems proactively.\n\n - Dependable, resourceful, and known for following through on commitments.\n\n - Excited to build a career in go to market recruiting.\n\n\n\nEven better if you have\n\n - Experience with Ashby or another applicant tracking system (ATS).\n\n - Experience coordinating recruiting or supporting go to market teams.\n\n - Experience using AI tools to streamline workflows or improve operational efficiency.\n\n\n\nCompensation\n\n$90 - $110k + Equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"47042c55-89d7-466f-85c7-a817cc5dcb6e","title":"Technical Recruiting Coordinator","department":"People","team":"Recruiting","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-06-30T20:05:54.187+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/47042c55-89d7-466f-85c7-a817cc5dcb6e","applyUrl":"https://jobs.ashbyhq.com/decagon/47042c55-89d7-466f-85c7-a817cc5dcb6e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Every great engineering team starts with exceptional hiring. As a Recruiting Coordinator on our Engineering Recruiting team, you’ll play a critical role in helping Decagon hire the engineers building the future of AI.
About the Role
You’ll partner closely with recruiters, engineering leaders, and interviewers to orchestrate a seamless hiring experience for some of the world’s top technical talent. From coordinating complex interview loops to helping us continuously improve our recruiting operations, you’ll be at the center of one of the company’s most important functions.
This role offers a unique opportunity to learn how world-class engineering recruiting operates inside one of the fastest-growing AI companies. You’ll work alongside experienced recruiters, engineering leaders, gain exposure to the full hiring lifecycle, and build a strong foundation for a long-term career in Talent.
In this role, you will
Own end-to-end interview coordination and scheduling with precision and care, managing complex, high-volume calendars across candidates, interviewers, and leadership.
Champion a white-glove candidate experience from first touch to close.
Build trust through clear, proactive communication with candidates, interviewers, hiring teams, and cross-functional partners across People/HR, EA team, Workplace, and Finance.
Partner closely with recruiting and hiring stakeholders to proactively solve scheduling challenges and keep hiring momentum high.
Maintain exceptional attention to detail across scheduling systems and recruiting tools, ensuring information is accurate and processes are executed flawlessly.
Track scheduling timelines and SLAs, surfacing trends and risks to recruiters and hiring managers to keep stakeholders informed.
Help elevate the team's coordination practices by identifying opportunities to streamline workflows, leverage AI and improve the candidate experience at scale.
Your background looks something like this
Bachelor’s degree in any field.
Experience in a fast-paced, high-performing environment.
Highly organized with exceptional attention to detail.
Strong written and verbal communication skills.
Comfortable navigating ambiguity and solving problems proactively.
Dependable, resourceful, and known for following through on commitments.
Excited to build a career in engineering recruiting.
Even better if you have
Experience with Ashby or another applicant tracking system (ATS).
Experience coordinating recruiting or supporting engineering or technical teams.
Experience working at a high-growth startup.
Experience using AI tools to streamline workflows or improve operational efficiency.
Compensation
$90 - $110k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nEvery great engineering team starts with exceptional hiring. As a Recruiting Coordinator on our Engineering Recruiting team, you’ll play a critical role in helping Decagon hire the engineers building the future of AI.\n\n \n\nAbout the Role\n\nYou’ll partner closely with recruiters, engineering leaders, and interviewers to orchestrate a seamless hiring experience for some of the world’s top technical talent. From coordinating complex interview loops to helping us continuously improve our recruiting operations, you’ll be at the center of one of the company’s most important functions.\n\nThis role offers a unique opportunity to learn how world-class engineering recruiting operates inside one of the fastest-growing AI companies. You’ll work alongside experienced recruiters, engineering leaders, gain exposure to the full hiring lifecycle, and build a strong foundation for a long-term career in Talent.\n\n\n\nIn this role, you will\n\n - Own end-to-end interview coordination and scheduling with precision and care, managing complex, high-volume calendars across candidates, interviewers, and leadership.\n\n - Champion a white-glove candidate experience from first touch to close.\n\n - Build trust through clear, proactive communication with candidates, interviewers, hiring teams, and cross-functional partners across People/HR, EA team, Workplace, and Finance.\n\n - Partner closely with recruiting and hiring stakeholders to proactively solve scheduling challenges and keep hiring momentum high.\n\n - Maintain exceptional attention to detail across scheduling systems and recruiting tools, ensuring information is accurate and processes are executed flawlessly.\n\n - Track scheduling timelines and SLAs, surfacing trends and risks to recruiters and hiring managers to keep stakeholders informed.\n\n - Help elevate the team's coordination practices by identifying opportunities to streamline workflows, leverage AI and improve the candidate experience at scale.\n\n\n\nYour background looks something like this\n\n - Bachelor’s degree in any field.\n\n - Experience in a fast-paced, high-performing environment.\n\n - Highly organized with exceptional attention to detail.\n\n - Strong written and verbal communication skills.\n\n - Comfortable navigating ambiguity and solving problems proactively.\n\n - Dependable, resourceful, and known for following through on commitments.\n\n - Excited to build a career in engineering recruiting.\n\n \n\nEven better if you have\n\n - Experience with Ashby or another applicant tracking system (ATS).\n\n - Experience coordinating recruiting or supporting engineering or technical teams.\n\n - Experience working at a high-growth startup.\n\n - Experience using AI tools to streamline workflows or improve operational efficiency.\n\n\n\nCompensation\n\n$90 - $110k + equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"87d6c46a-365c-4d97-98ca-de7e29b6cf72","title":"Senior Software Engineer, Cloud Infrastructure","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-07-10T20:52:30.112+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/87d6c46a-365c-4d97-98ca-de7e29b6cf72","applyUrl":"https://jobs.ashbyhq.com/decagon/87d6c46a-365c-4d97-98ca-de7e29b6cf72/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
Read more about the infra team's work here: https://decagon.ai/blog/what-an-air-gapped-ai-deployment-actually-requires
Decagon builds agentic AI that resolves customer support conversations end to end, for companies ranging from fast-growing startups to some of the largest financial institutions in the world. Keeping that system fast, reliable, and secure (across our multi-tenant cloud and inside customers' own locked-down environments) is an infrastructure problem, and that's the problem this role owns.
You'll build the platforms and abstractions our product teams ship on, and you'll architect and operate the deployments that run our agents inside enterprise customer clouds, where security, compliance, and operational rigor matter as much as speed. The work is core infrastructure at heart: reliability, CI/CD, deployment automation, on-call. You'll be joining a team with real infrastructure and momentum already in place, but there's no established playbook for running agentic systems at this scale, so a big part of the job is figuring it out as the technology shifts and usage grows by orders of magnitude.
Build the platform
Design the development and production platforms that power our products, and the abstractions over cloud infrastructure, Kubernetes, and networking that let engineers ship without becoming infrastructure experts.
Make sure it all scales to the next order of magnitude as usage grows.
Own enterprise deployments
Take end-to-end ownership of deployment architecture in customer-owned cloud environments (VPC configuration, permissioning, networking, provisioning) and the full lifecycle that follows: setup, upgrades, scaling, and incident support.
Build the runbooks and automation that make it repeatable.
Keep agentic workloads reliable
Treat monitoring, alerting, and rollback as first-class parts of anything you ship, not afterthoughts.
Own the reliability of the systems our AI agents depend on in production, where latency, availability, and graceful degradation directly shape the customer experience.
Partner across boundaries
Work directly with customers' platform, security, and DevOps teams to navigate their infrastructure and compliance constraints, and with our Product, Security, Sales, and Customer Success teams to turn customer requirements into concrete deployment plans.
4+ years building and operating core infrastructure, platform engineering, or infrastructure/DevOps, ideally with some customer-facing deployment experience.
Deep experience with a major cloud provider (GCP, AWS, or Azure), along with Terraform and Kubernetes at scale.
Strong grasp of cloud networking fundamentals (VPCs, IAM, DNS, load balancing) and how they surface as real deployment constraints.
A track record operating production systems reliably: monitoring, on-call, incident response, and reasoning about failure modes up front.
Comfort navigating ambiguity across a range of stakeholders, from engineers to security and compliance teams, and turning those conversations into actionable plans.
Clear technical writing and a track record of driving adoption across teams.
Comfortable in a fast-moving environment with rapid change.
Experience managing deployments in customer-owned cloud environments, including security reviews, compliance requirements, and change management.
Experience building internal platforms or paved roads: service templates, self-serve environments, CI/CD pipeline design, deployment automation.
Familiarity with observability and incident management in distributed systems (Prometheus, Grafana, Datadog, or similar).
Infrastructure-as-code with a security-minded approach to supply chain (provenance, secrets, least privilege).
Experience operating latency-sensitive or ML/AI-serving workloads in production.
Experience using AI-assisted tooling to make yourself and your team dramatically more effective.
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\nRead more about the infra team's work here: https://decagon.ai/blog/what-an-air-gapped-ai-deployment-actually-requires\n\n\n\n\nABOUT THE ROLE\n\nDecagon builds agentic AI that resolves customer support conversations end to end, for companies ranging from fast-growing startups to some of the largest financial institutions in the world. Keeping that system fast, reliable, and secure (across our multi-tenant cloud and inside customers' own locked-down environments) is an infrastructure problem, and that's the problem this role owns.\n\nYou'll build the platforms and abstractions our product teams ship on, and you'll architect and operate the deployments that run our agents inside enterprise customer clouds, where security, compliance, and operational rigor matter as much as speed. The work is core infrastructure at heart: reliability, CI/CD, deployment automation, on-call. You'll be joining a team with real infrastructure and momentum already in place, but there's no established playbook for running agentic systems at this scale, so a big part of the job is figuring it out as the technology shifts and usage grows by orders of magnitude.\n\n\n\n\nWHAT YOU'LL DO\n\n - Build the platform\n \n - Design the development and production platforms that power our products, and the abstractions over cloud infrastructure, Kubernetes, and networking that let engineers ship without becoming infrastructure experts. \n \n - Make sure it all scales to the next order of magnitude as usage grows.\n\n - Own enterprise deployments\n \n - Take end-to-end ownership of deployment architecture in customer-owned cloud environments (VPC configuration, permissioning, networking, provisioning) and the full lifecycle that follows: setup, upgrades, scaling, and incident support. \n \n - Build the runbooks and automation that make it repeatable.\n\n - Keep agentic workloads reliable\n \n - Treat monitoring, alerting, and rollback as first-class parts of anything you ship, not afterthoughts. \n \n - Own the reliability of the systems our AI agents depend on in production, where latency, availability, and graceful degradation directly shape the customer experience. \n\n - Partner across boundaries\n \n - Work directly with customers' platform, security, and DevOps teams to navigate their infrastructure and compliance constraints, and with our Product, Security, Sales, and Customer Success teams to turn customer requirements into concrete deployment plans.\n \n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 4+ years building and operating core infrastructure, platform engineering, or infrastructure/DevOps, ideally with some customer-facing deployment experience.\n\n - Deep experience with a major cloud provider (GCP, AWS, or Azure), along with Terraform and Kubernetes at scale.\n\n - Strong grasp of cloud networking fundamentals (VPCs, IAM, DNS, load balancing) and how they surface as real deployment constraints.\n\n - A track record operating production systems reliably: monitoring, on-call, incident response, and reasoning about failure modes up front.\n\n - Comfort navigating ambiguity across a range of stakeholders, from engineers to security and compliance teams, and turning those conversations into actionable plans.\n\n - Clear technical writing and a track record of driving adoption across teams.\n\n - Comfortable in a fast-moving environment with rapid change.\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - Experience managing deployments in customer-owned cloud environments, including security reviews, compliance requirements, and change management.\n\n - Experience building internal platforms or paved roads: service templates, self-serve environments, CI/CD pipeline design, deployment automation.\n\n - Familiarity with observability and incident management in distributed systems (Prometheus, Grafana, Datadog, or similar).\n\n - Infrastructure-as-code with a security-minded approach to supply chain (provenance, secrets, least privilege).\n\n - Experience operating latency-sensitive or ML/AI-serving workloads in production.\n\n - Experience using AI-assisted tooling to make yourself and your team dramatically more effective.\n\n\n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"2059c9be-8da0-49a5-9849-e45f6f6a14d8","title":"Agent Deployment Engineer - German Speaking","department":"Customer Team","team":"Agent Deployment Engineering","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-07-21T17:29:30.666+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/2059c9be-8da0-49a5-9849-e45f6f6a14d8","applyUrl":"https://jobs.ashbyhq.com/decagon/2059c9be-8da0-49a5-9849-e45f6f6a14d8/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Native or business-level fluency in both written and spoken English and German is required.
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n \n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n \n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Native or business-level fluency in both written and spoken English and German is required.\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n \n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"3b52f574-3cc3-4db9-ac2e-2c78389a1377","title":"Agent Deployment Engineer - French Speaking","department":"Customer Team","team":"Agent Deployment Engineering","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-07-21T17:29:55.933+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3b52f574-3cc3-4db9-ac2e-2c78389a1377","applyUrl":"https://jobs.ashbyhq.com/decagon/3b52f574-3cc3-4db9-ac2e-2c78389a1377/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Native or business-level fluency in both written and spoken English and French is required.
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n \n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n \n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Native or business-level fluency in both written and spoken English and French is required.\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n \n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"78680ef6-798f-4511-98de-d60c8c6d909b","title":"Agent Deployment Engineer - Spanish Speaking","department":"Customer Team","team":"Agent Deployment Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-07-21T17:32:48.059+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/78680ef6-798f-4511-98de-d60c8c6d909b","applyUrl":"https://jobs.ashbyhq.com/decagon/78680ef6-798f-4511-98de-d60c8c6d909b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Native or business-level fluency in both written and spoken English and Spanish is required.
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Compensation
$175K – $230K • Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n\n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n\n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Native or business-level fluency in both written and spoken English and Spanish is required.\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n\n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nCompensation\n\n$175K – $230K • Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"fd94fe62-c0e0-41fe-9b19-c8f8464fbb2f","title":"Agent Deployment Engineer - Spanish Speaking","department":"Customer Team","team":"Agent Deployment Engineering","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-07-21T17:33:47.800+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/fd94fe62-c0e0-41fe-9b19-c8f8464fbb2f","applyUrl":"https://jobs.ashbyhq.com/decagon/fd94fe62-c0e0-41fe-9b19-c8f8464fbb2f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Native or business-level fluency in both written and spoken English and Spanish is required.
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Compensation
$175K – $230K • Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n\n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n\n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Native or business-level fluency in both written and spoken English and Spanish is required.\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n\n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nCompensation\n\n$175K – $230K • Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"e5881147-3d9f-43b2-89bb-2b8614360666","title":"Agent Deployment Engineer - Spanish Speaking","department":"Customer Team","team":"Agent Deployment Engineering","employmentType":"FullTime","location":"Toronto","secondaryLocations":[],"publishedAt":"2026-07-21T17:34:29.695+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e5881147-3d9f-43b2-89bb-2b8614360666","applyUrl":"https://jobs.ashbyhq.com/decagon/e5881147-3d9f-43b2-89bb-2b8614360666/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Native or business-level fluency in both written and spoken English and Spanish is required.
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n \n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n \n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Native or business-level fluency in both written and spoken English and Spanish is required.\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n \n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"3bebb9f5-906e-4242-8d8e-5250b9e340fe","title":"Strategic Account Director","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Amsterdam","secondaryLocations":[],"publishedAt":"2026-07-28T22:54:31.974+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Netherlands"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3bebb9f5-906e-4242-8d8e-5250b9e340fe","applyUrl":"https://jobs.ashbyhq.com/decagon/3bebb9f5-906e-4242-8d8e-5250b9e340fe/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.\n\n \n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon\n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)\n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion\n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue\n\n - Develop and execute account plans to execute strategic deals\n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel\n\n \n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n \n\nEven better if you have\n\n - Bonus points if you have previous experience selling AI or customer support/experience software\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"9231a1ba-d9f5-4ddd-b398-158297ea7db9","title":"Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-07-22T16:46:44.674+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9231a1ba-d9f5-4ddd-b398-158297ea7db9","applyUrl":"https://jobs.ashbyhq.com/decagon/9231a1ba-d9f5-4ddd-b398-158297ea7db9/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Your background looks something like this
2+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n\n\nYour background looks something like this\n\n - 2+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"ad6db669-0ff9-41c6-b86b-8e567ad7fbbd","title":"Conversation Designer","department":"Customer Team","team":"Customer Team","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-07-22T18:54:26.948+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ad6db669-0ff9-41c6-b86b-8e567ad7fbbd","applyUrl":"https://jobs.ashbyhq.com/decagon/ad6db669-0ff9-41c6-b86b-8e567ad7fbbd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.
About the Role
As part of the Conversation Design team, you'll help shape what great AI conversation experiences look and sound like — across channels and languages, for enterprise customers around the world. You'll work directly with customers and internal teams to improve agent quality — especially in voice, one of our fastest growing channels — and build the systems and resources that allow us to scale your expertise.
This work spans research, design, enablement, and product strategy. You might:
Advise customers and internal teams on conversation design and voice selection
Evaluate and iterate on voice quality across providers, languages, and use cases
Build playbooks, rubrics, and evaluation frameworks that scale best practices across the team
Partner with Engineering and Product to translate field insights into platform improvements
Your insights will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.
In this role, you will
Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
Build repeatable frameworks for assessing conversation and voice performance
Enable our Customer team to apply strong design judgment independently
Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments
Your background looks something like this
5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)
Hands-on experience with voice — conversational AI, speech synthesis, or audio production
Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements
Experience building evaluation frameworks, rubrics, or QA processes
Strong communicator across technical and business contexts
Comfortable working close to the product in a fast-moving environment
Even better if you have
Native or professional fluency in Spanish and/or familiarity with other languages
Experience with TTS providers or speech synthesis tools
Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings
Compensation
$180K - $220K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.\n\n \n\nAbout the Role\n\nAs part of the Conversation Design team, you'll help shape what great AI conversation experiences look and sound like — across channels and languages, for enterprise customers around the world. You'll work directly with customers and internal teams to improve agent quality — especially in voice, one of our fastest growing channels — and build the systems and resources that allow us to scale your expertise.\n\nThis work spans research, design, enablement, and product strategy. You might:\n\n - Advise customers and internal teams on conversation design and voice selection\n\n - Evaluate and iterate on voice quality across providers, languages, and use cases\n\n - Build playbooks, rubrics, and evaluation frameworks that scale best practices across the team\n\n - Partner with Engineering and Product to translate field insights into platform improvements\n\nYour insights will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.\n\n \n\nIn this role, you will\n\n - Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels\n\n - Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices\n\n - Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness\n\n - Build repeatable frameworks for assessing conversation and voice performance\n\n - Enable our Customer team to apply strong design judgment independently\n\n - Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations\n\n - Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments\n\n\n\nYour background looks something like this\n\n - 5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)\n\n - Hands-on experience with voice — conversational AI, speech synthesis, or audio production\n\n - Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements\n\n - Experience building evaluation frameworks, rubrics, or QA processes\n\n - Strong communicator across technical and business contexts\n\n - Comfortable working close to the product in a fast-moving environment\n\n \n\nEven better if you have\n\n - Native or professional fluency in Spanish and/or familiarity with other languages\n\n - Experience with TTS providers or speech synthesis tools\n\n - Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings\n\n\n\nCompensation\n\n$180K - $220K + Offers Equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"4f705fac-4c33-427e-83d1-960a45947cb6","title":"Agent Education Manager","department":"Customer Team","team":"Customer Team","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-13T22:50:18.125+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4f705fac-4c33-427e-83d1-960a45947cb6","applyUrl":"https://jobs.ashbyhq.com/decagon/4f705fac-4c33-427e-83d1-960a45947cb6/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon's Enablement team builds and delivers the programs that unlock product expertise for every customer and partner we work with. We sit at the intersection of product, strategy, and delivery, translating how Decagon's agents work into the confidence and skill needed to build concierge experiences.
As Decagon continues to scale its strategic accounts and broaden its partner ecosystem, we're investing in how we deliver that expertise – expanding the programs we run, deepening the impact of every session, and extending our reach without diluting quality.
This team is a critical part of Decagon’s delivery model and drives meaningful business outcomes. By teaching users how to build high-performing AI agents, we:
Build confidence in the product, helping close deals faster
Make users self-serve more, improving the efficiency of our delivery teams; and
Drive customer engagement and loyalty, reducing churn.
About the Role
We're looking for an Agent Education Manager to act as an expert advisor on two fronts: externally, teaching customers, partners, and prospects how to build agents within Decagon; and internally, advising our delivery teams on what enablement programs will drive the best outcomes for their customers. This role spans both pre-sales and post-sales.
This is not a traditional enablement role – this is a high-ownership technical and strategic role that is paving the way for how AI-native companies train customers and implementation partners. You will define best practices for how to use Decagon, educate our stakeholders on them, and measure your impact. This may include AI prompting best practices, processes for managing agents over time, and building the judgment to know what \"good\" looks like in the world of agent building.
You will decide what customers and prospects need to understand about the product, why it matters to their outcomes, and how to teach it so it sticks. You will then partner with our technical delivery teams – SE, Agent PM, Agent Strategy, and Agent Development – to bring that vision to life, whether that's a workshop for a Fortune 100 account, a takeaway guide for a self-serve customer, or a working session with a prospect mid-deal-cycle.
In this role, you will
Own a portfolio of strategic accounts and partners. Serve as their product expert and enablement lead, accountable for their readiness to build in the platform.
Lead hands-on agent building workshops. Design and deliver training for our highest-priority accounts, including onsite sessions with executive and technical stakeholders.
Build Decagon University. Create learning pathways and repeatable programs, and develop the strategy to scale delivery through train-the-trainer sessions and digital learning platforms.
Know the product deeply as it rapidly evolves. Work closely with Product, Engineering, and PMM to keep every program current with the latest capabilities, and translate what's coming next for external stakeholders.
Define what impact looks like and prove it. Establish the metrics that show whether enablement is working – customer proficiency, time-to-independence, platform adoption – and hold the program accountable to them.
Stand up partner enablement from the ground up. Build programs and certifications for agencies, SIs, and channel partners.
Evolve the function as Decagon scales. Spot gaps, test new formats, and manage the tools and vendors behind the enablement experience.
Your background looks something like this
4-8 years in a customer-facing role, such as customer success, deployment strategy, solutions consulting, or technical product marketing, ideally in B2B SaaS.
Experience making complex, technical products feel approachable to a wide range of audiences.
Strong customer presence with exceptional written, verbal, and presentation skills.
Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.
A collaborative mindset with a knack for partnering cross-functionally.
Even better if you have
Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day.
Familiarity with conversational AI, agent platforms, or technical deployment work.
A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution.
Compensation
$160k - $200k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon's Enablement team builds and delivers the programs that unlock product expertise for every customer and partner we work with. We sit at the intersection of product, strategy, and delivery, translating how Decagon's agents work into the confidence and skill needed to build concierge experiences.\n\nAs Decagon continues to scale its strategic accounts and broaden its partner ecosystem, we're investing in how we deliver that expertise – expanding the programs we run, deepening the impact of every session, and extending our reach without diluting quality.\n\nThis team is a critical part of Decagon’s delivery model and drives meaningful business outcomes. By teaching users how to build high-performing AI agents, we:\n\n - Build confidence in the product, helping close deals faster\n\n - Make users self-serve more, improving the efficiency of our delivery teams; and\n\n - Drive customer engagement and loyalty, reducing churn.\n\n \n\nAbout the Role\n\nWe're looking for an Agent Education Manager to act as an expert advisor on two fronts: externally, teaching customers, partners, and prospects how to build agents within Decagon; and internally, advising our delivery teams on what enablement programs will drive the best outcomes for their customers. This role spans both pre-sales and post-sales.\n\nThis is not a traditional enablement role – this is a high-ownership technical and strategic role that is paving the way for how AI-native companies train customers and implementation partners. You will define best practices for how to use Decagon, educate our stakeholders on them, and measure your impact. This may include AI prompting best practices, processes for managing agents over time, and building the judgment to know what \"good\" looks like in the world of agent building.\n\nYou will decide what customers and prospects need to understand about the product, why it matters to their outcomes, and how to teach it so it sticks. You will then partner with our technical delivery teams – SE, Agent PM, Agent Strategy, and Agent Development – to bring that vision to life, whether that's a workshop for a Fortune 100 account, a takeaway guide for a self-serve customer, or a working session with a prospect mid-deal-cycle.\n\n \n\nIn this role, you will\n\n - Own a portfolio of strategic accounts and partners. Serve as their product expert and enablement lead, accountable for their readiness to build in the platform.\n\n - Lead hands-on agent building workshops. Design and deliver training for our highest-priority accounts, including onsite sessions with executive and technical stakeholders.\n\n - Build Decagon University. Create learning pathways and repeatable programs, and develop the strategy to scale delivery through train-the-trainer sessions and digital learning platforms.\n\n - Know the product deeply as it rapidly evolves. Work closely with Product, Engineering, and PMM to keep every program current with the latest capabilities, and translate what's coming next for external stakeholders.\n\n - Define what impact looks like and prove it. Establish the metrics that show whether enablement is working – customer proficiency, time-to-independence, platform adoption – and hold the program accountable to them.\n\n - Stand up partner enablement from the ground up. Build programs and certifications for agencies, SIs, and channel partners.\n\n - Evolve the function as Decagon scales. Spot gaps, test new formats, and manage the tools and vendors behind the enablement experience.\n\n \n\nYour background looks something like this\n\n - 4-8 years in a customer-facing role, such as customer success, deployment strategy, solutions consulting, or technical product marketing, ideally in B2B SaaS.\n\n - Experience making complex, technical products feel approachable to a wide range of audiences.\n\n - Strong customer presence with exceptional written, verbal, and presentation skills.\n\n - Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.\n\n - A collaborative mindset with a knack for partnering cross-functionally.\n\n \n\nEven better if you have\n\n - Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day.\n\n - Familiarity with conversational AI, agent platforms, or technical deployment work.\n\n - A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution.\n\n\n\nCompensation\n\n$160k - $200k + Offers Equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"d3fc9efe-2a61-4a15-b1fc-42bbb6a3119b","title":"Agent Development Manager","department":"Customer Team","team":"Agent Development","employmentType":"FullTime","location":"Australia","secondaryLocations":[],"publishedAt":"2026-08-13T12:50:58.170+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d3fc9efe-2a61-4a15-b1fc-42bbb6a3119b","applyUrl":"https://jobs.ashbyhq.com/decagon/d3fc9efe-2a61-4a15-b1fc-42bbb6a3119b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"7d842205-3324-4dc0-b682-0b29dd0ca8dc","title":"Agent Strategy Manager ","department":"Customer Team","team":"Agent Strategy","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-04-08T16:49:02.438+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7d842205-3324-4dc0-b682-0b29dd0ca8dc","applyUrl":"https://jobs.ashbyhq.com/decagon/7d842205-3324-4dc0-b682-0b29dd0ca8dc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$220K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n \n \n\nCompensation\n\n$160K-$220K OTE + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"42700a40-1eda-44c7-b171-0afd7ab45be4","title":"Enterprise Account Executive - Austin ","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"Austin","secondaryLocations":[],"publishedAt":"2026-07-31T18:21:42.939+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"73301","addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/42700a40-1eda-44c7-b171-0afd7ab45be4","applyUrl":"https://jobs.ashbyhq.com/decagon/42700a40-1eda-44c7-b171-0afd7ab45be4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our Austin office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better if you have
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our Austin office.\n\n\n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n \n \n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n \n \n\nEven better if you have\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"1024ca01-3513-4b6b-9896-b0dfa7643996","title":"Performance Marketing Manager, Paid Social & EMEA Growth","department":"Marketing","team":"Growth Marketing","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-07-28T15:06:43.750+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/1024ca01-3513-4b6b-9896-b0dfa7643996","applyUrl":"https://jobs.ashbyhq.com/decagon/1024ca01-3513-4b6b-9896-b0dfa7643996/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We're looking for a Performance Marketing Manager to scale Decagon's paid social programs internationally, with an initial focus on EMEA. This role owns paid social spend end-to-end—LinkedIn, Meta, Reddit, emerging platforms—and is responsible for standing up and scaling an EMEA motion. You'll partner closely with EMEA sales leadership to make sure spend allocation tracks where the deals actually are, not just where measurement is easiest.
This is a channel-owner role for someone who's spiked in paid social specifically and has managed large budgets where efficiency and allocation decisions really matter. While paid social is the core of the role, you'll also flex into adjacent demand gen work—ABM, landing pages, email—as EMEA-specific needs come up.
In this role, you will
Own paid social end-to-end: Run LinkedIn, Meta, X, and emerging platforms from creative brief through launch, optimization, and reporting. You're accountable for efficiency and output across the full paid social budget, not just execution.
Scale spend into EMEA: Stand up and grow a paid social motion in EMEA from its current early stage. Adapt targeting, creative, and budget pacing to local buying behavior, currencies, and compliance requirements (GDPR and beyond).
Align spend to sales opportunity: Partner with EMEA sales leadership to make sure budget allocation tracks where the actual pipeline opportunity is by market and segment, not just where measurement is easiest.
Build the attribution story: Own how paid social spend connects to pipeline and revenue by market and channel. Bring your own point of view on what's working, backed by data, not just activity metrics like CTR and CPL.
Test and systematize: Run structured experiments across creative, audiences, and channels, and turn what works into repeatable playbooks the rest of the team can use.
Flex into adjacent demand gen: Support EMEA-specific ABM, landing pages, and email work as needs come up, in partnership with the broader demand gen team.
Your background looks something like this
5+ years in performance marketing with a clear specialization in paid social (LinkedIn, Meta, Reddit, TikTok, or similar) rather than search.
Managed paid social budgets at meaningful scale (six-figure+ monthly spend) and can speak to how you allocated across campaigns, audiences, and markets.
Have run or scaled paid social programs in EMEA specifically—different currencies, buying behaviors, compliance considerations (GDPR, etc.), and local nuances in creative and targeting.
Analytical and comfortable owning your own attribution story: connecting spend by market/channel to pipeline and revenue, not just CTR and CPL.
Used to working cross-functionally with regional sales teams to align spend with where the pipeline opportunity actually is.
Can flex beyond paid social into adjacent demand gen work (ABM, landing pages, email) when EMEA-specific needs call for it.
Thrive in a fast-paced startup environment, where you're expected to take ownership, move quickly, and learn as you go.
Even better if you have
Have experience with Clay or similar audience-building tools and are comfortable building and iterating on paid audiences
Have stood up a paid social program in a new region from scratch (rather than inheriting one already built).
Speak a European language relevant to key EMEA markets (UK, DACH, France, Benelux, Nordics).
Bring point of view on emerging paid social channels or formats worth testing in EMEA.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe're looking for a Performance Marketing Manager to scale Decagon's paid social programs internationally, with an initial focus on EMEA. This role owns paid social spend end-to-end—LinkedIn, Meta, Reddit, emerging platforms—and is responsible for standing up and scaling an EMEA motion. You'll partner closely with EMEA sales leadership to make sure spend allocation tracks where the deals actually are, not just where measurement is easiest.\n\nThis is a channel-owner role for someone who's spiked in paid social specifically and has managed large budgets where efficiency and allocation decisions really matter. While paid social is the core of the role, you'll also flex into adjacent demand gen work—ABM, landing pages, email—as EMEA-specific needs come up.\n\n \n\nIn this role, you will\n\n - Own paid social end-to-end: Run LinkedIn, Meta, X, and emerging platforms from creative brief through launch, optimization, and reporting. You're accountable for efficiency and output across the full paid social budget, not just execution.\n\n - Scale spend into EMEA: Stand up and grow a paid social motion in EMEA from its current early stage. Adapt targeting, creative, and budget pacing to local buying behavior, currencies, and compliance requirements (GDPR and beyond).\n\n - Align spend to sales opportunity: Partner with EMEA sales leadership to make sure budget allocation tracks where the actual pipeline opportunity is by market and segment, not just where measurement is easiest.\n\n - Build the attribution story: Own how paid social spend connects to pipeline and revenue by market and channel. Bring your own point of view on what's working, backed by data, not just activity metrics like CTR and CPL.\n\n - Test and systematize: Run structured experiments across creative, audiences, and channels, and turn what works into repeatable playbooks the rest of the team can use.\n\n - Flex into adjacent demand gen: Support EMEA-specific ABM, landing pages, and email work as needs come up, in partnership with the broader demand gen team.\n\n \n\nYour background looks something like this\n\n - 5+ years in performance marketing with a clear specialization in paid social (LinkedIn, Meta, Reddit, TikTok, or similar) rather than search.\n\n - Managed paid social budgets at meaningful scale (six-figure+ monthly spend) and can speak to how you allocated across campaigns, audiences, and markets.\n\n - Have run or scaled paid social programs in EMEA specifically—different currencies, buying behaviors, compliance considerations (GDPR, etc.), and local nuances in creative and targeting.\n\n - Analytical and comfortable owning your own attribution story: connecting spend by market/channel to pipeline and revenue, not just CTR and CPL.\n\n - Used to working cross-functionally with regional sales teams to align spend with where the pipeline opportunity actually is.\n\n - Can flex beyond paid social into adjacent demand gen work (ABM, landing pages, email) when EMEA-specific needs call for it.\n\n - Thrive in a fast-paced startup environment, where you're expected to take ownership, move quickly, and learn as you go.\n\n \n\nEven better if you have\n\n - Have experience with Clay or similar audience-building tools and are comfortable building and iterating on paid audiences\n\n - Have stood up a paid social program in a new region from scratch (rather than inheriting one already built).\n\n - Speak a European language relevant to key EMEA markets (UK, DACH, France, Benelux, Nordics).\n\n - Bring point of view on emerging paid social channels or formats worth testing in EMEA.\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"c96c51ac-7acb-4ced-ab1c-86f458be5fbd","title":"Strategic Account Director","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Amsterdam","secondaryLocations":[],"publishedAt":"2026-08-26T11:40:51.059+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Netherlands"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c96c51ac-7acb-4ced-ab1c-86f458be5fbd","applyUrl":"https://jobs.ashbyhq.com/decagon/c96c51ac-7acb-4ced-ab1c-86f458be5fbd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.\n\n \n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon\n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)\n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion\n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue\n\n - Develop and execute account plans to execute strategic deals\n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel\n\n \n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n \n\nEven better if you have\n\n - Bonus points if you have previous experience selling AI or customer support/experience software\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"6b83d88a-0f44-47c5-856f-84f3dbc942b9","title":"Strategic Account Director","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Germany","secondaryLocations":[{"location":"Switzerland","address":{"postalAddress":{"addressCountry":"Switzerland"}}},{"location":"Austria","address":{"postalAddress":{"addressCountry":"Austria"}}}],"publishedAt":"2026-07-28T22:58:36.816+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Germany"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/6b83d88a-0f44-47c5-856f-84f3dbc942b9","applyUrl":"https://jobs.ashbyhq.com/decagon/6b83d88a-0f44-47c5-856f-84f3dbc942b9/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for our founding Director of Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for our founding Director of Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.\n\n \n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon\n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)\n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion\n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue\n\n - Develop and execute account plans to execute strategic deals\n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel\n\n \n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n \n\nEven better if you have\n\n - Bonus points if you have previous experience selling AI or customer support/experience software\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"8b51d6db-6a54-42d0-9880-bb67af99a8ac","title":"Strategic Account Director","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Denmark","secondaryLocations":[{"location":"Iceland","address":{"postalAddress":{"addressCountry":"Iceland"}}},{"location":"Finland","address":{"postalAddress":{"addressCountry":"Finland"}}},{"location":"Norway","address":{"postalAddress":{"addressCountry":"Norway"}}},{"location":"Sweden","address":{"postalAddress":{"addressCountry":"Sweden"}}}],"publishedAt":"2026-07-28T23:05:43.424+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Denmark"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/8b51d6db-6a54-42d0-9880-bb67af99a8ac","applyUrl":"https://jobs.ashbyhq.com/decagon/8b51d6db-6a54-42d0-9880-bb67af99a8ac/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.\n\n \n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon\n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)\n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion\n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue\n\n - Develop and execute account plans to execute strategic deals\n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel\n\n \n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n \n\nEven better if you have\n\n - Bonus points if you have previous experience selling AI or customer support/experience software\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"98ef21f3-72cf-4230-b019-85b3e8c111b2","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Austria","secondaryLocations":[{"location":"Germany","address":{"postalAddress":{"addressCountry":"Germany"}}},{"location":"Switzerland","address":{"postalAddress":{"addressCountry":"Switzerland"}}}],"publishedAt":"2026-07-28T23:42:53.148+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Austria"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/98ef21f3-72cf-4230-b019-85b3e8c111b2","applyUrl":"https://jobs.ashbyhq.com/decagon/98ef21f3-72cf-4230-b019-85b3e8c111b2/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"c34f5713-25aa-42fd-877e-012a99e261e3","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Amsterdam","secondaryLocations":[],"publishedAt":"2026-07-28T23:45:53.677+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Netherlands"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c34f5713-25aa-42fd-877e-012a99e261e3","applyUrl":"https://jobs.ashbyhq.com/decagon/c34f5713-25aa-42fd-877e-012a99e261e3/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"75e5cdbc-66dd-41be-8440-508aa69a6ed8","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"France","secondaryLocations":[],"publishedAt":"2026-07-28T23:48:00.248+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"France"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/75e5cdbc-66dd-41be-8440-508aa69a6ed8","applyUrl":"https://jobs.ashbyhq.com/decagon/75e5cdbc-66dd-41be-8440-508aa69a6ed8/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"6a319fa2-00f9-4046-bd09-98e992f1bf1c","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Sweden","secondaryLocations":[{"location":"Denmark","address":{"postalAddress":{"addressCountry":"Denmark"}}},{"location":"Iceland","address":{"postalAddress":{"addressCountry":"Iceland"}}},{"location":"Finland","address":{"postalAddress":{"addressCountry":"Finland"}}},{"location":"Norway","address":{"postalAddress":{"addressCountry":"Norway"}}}],"publishedAt":"2026-07-28T23:49:59.313+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Sweden"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/6a319fa2-00f9-4046-bd09-98e992f1bf1c","applyUrl":"https://jobs.ashbyhq.com/decagon/6a319fa2-00f9-4046-bd09-98e992f1bf1c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"4a69b01d-6388-462a-8336-7cb288a87a0e","title":"Senior Research Engineer, Voice + Speech","department":"Engineering","team":"Research","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-05-18T17:36:47.593+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4a69b01d-6388-462a-8336-7cb288a87a0e","applyUrl":"https://jobs.ashbyhq.com/decagon/4a69b01d-6388-462a-8336-7cb288a87a0e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Your background looks something like this
6+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n - Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering\n\n\n\nYour background looks something like this\n\n - 6+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n - Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"13056902-5ab6-4451-83a8-aa72e9f72532","title":"Engineering Lead, Strategic Deals","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-07-31T19:39:29.936+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/13056902-5ab6-4451-83a8-aa72e9f72532","applyUrl":"https://jobs.ashbyhq.com/decagon/13056902-5ab6-4451-83a8-aa72e9f72532/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon's Strategic Deals are with the largest companies in the world. Each one puts a Decagon agent in front of millions of users, fielding hundreds of millions of conversations a year. These deals are won on technical execution: hard problems without an off-the-shelf answer, latency and reliability constraints at real scale, and requirements that push the product into new territory.
You'll own the technical build for 1–3 Strategic Deals end-to-end, operating like the founding CTO of each. You'll work directly with the customer’s senior engineering and product leaders to figure out what they need for the deal to be successful.
From there, you decide what Decagon should build, tech-lead a pod of engineers to ship it, and productionize it so it benefits every customer, not just this one. You're across every technical workstream on the deal, from infrastructure and the agent build to model evaluation, research, and the reliability work that makes it production-grade. You sit at the center of product strategy: your decisions shape not only each deployment, but also the feature set that gets reflected in the product itself.
In this role, you will
Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization
Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations
Identify technical risks early and de-risk them before they threaten the deal
Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product
Tech-lead a pod of 1–3 Software Engineers per deal: set technical direction, own delivery, and mentor the engineers on your team
Your background looks something like this
A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering
Strong appetite for customer-facing work
Comfort owning high-stakes accounts with significant ambiguity
The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure
Bonus: experience productionizing agentic systems
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon's Strategic Deals are with the largest companies in the world. Each one puts a Decagon agent in front of millions of users, fielding hundreds of millions of conversations a year. These deals are won on technical execution: hard problems without an off-the-shelf answer, latency and reliability constraints at real scale, and requirements that push the product into new territory.\n\nYou'll own the technical build for 1–3 Strategic Deals end-to-end, operating like the founding CTO of each. You'll work directly with the customer’s senior engineering and product leaders to figure out what they need for the deal to be successful.\n\nFrom there, you decide what Decagon should build, tech-lead a pod of engineers to ship it, and productionize it so it benefits every customer, not just this one. You're across every technical workstream on the deal, from infrastructure and the agent build to model evaluation, research, and the reliability work that makes it production-grade. You sit at the center of product strategy: your decisions shape not only each deployment, but also the feature set that gets reflected in the product itself.\n\n\n\nIn this role, you will\n\n - Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization\n\n - Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations\n\n - Identify technical risks early and de-risk them before they threaten the deal\n\n - Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product\n\n - Tech-lead a pod of 1–3 Software Engineers per deal: set technical direction, own delivery, and mentor the engineers on your team\n\n\n\nYour background looks something like this\n\n - A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering\n\n - Strong appetite for customer-facing work\n\n - Comfort owning high-stakes accounts with significant ambiguity\n\n - The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure\n\n - Bonus: experience productionizing agentic systems\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"9d2c7eb2-d442-449d-b581-59eb6d2de610","title":"Engineering Lead, Strategic Deals","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-07-31T19:34:11.618+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9d2c7eb2-d442-449d-b581-59eb6d2de610","applyUrl":"https://jobs.ashbyhq.com/decagon/9d2c7eb2-d442-449d-b581-59eb6d2de610/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon's Strategic Deals are with the largest companies in the world. Each one puts a Decagon agent in front of millions of users, fielding hundreds of millions of conversations a year. These deals are won on technical execution: hard problems without an off-the-shelf answer, latency and reliability constraints at real scale, and requirements that push the product into new territory.
You'll own the technical build for 1–3 Strategic Deals end-to-end, operating like the founding CTO of each. You'll work directly with the customer’s senior engineering and product leaders to figure out what they need for the deal to be successful.
From there, you decide what Decagon should build, tech-lead a pod of engineers to ship it, and productionize it so it benefits every customer, not just this one. You're across every technical workstream on the deal, from infrastructure and the agent build to model evaluation, research, and the reliability work that makes it production-grade. You sit at the center of product strategy: your decisions shape not only each deployment, but also the feature set that gets reflected in the product itself.
In this role, you will
Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization
Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations
Identify technical risks early and de-risk them before they threaten the deal
Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product
Tech-lead a pod of 1–3 Software Engineers per deal: set technical direction, own delivery, and mentor the engineers on your team
Your background looks something like this
A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering
Strong appetite for customer-facing work
Comfort owning high-stakes accounts with significant ambiguity
The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure
Bonus: experience productionizing agentic systems
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon's Strategic Deals are with the largest companies in the world. Each one puts a Decagon agent in front of millions of users, fielding hundreds of millions of conversations a year. These deals are won on technical execution: hard problems without an off-the-shelf answer, latency and reliability constraints at real scale, and requirements that push the product into new territory.\n\nYou'll own the technical build for 1–3 Strategic Deals end-to-end, operating like the founding CTO of each. You'll work directly with the customer’s senior engineering and product leaders to figure out what they need for the deal to be successful.\n\nFrom there, you decide what Decagon should build, tech-lead a pod of engineers to ship it, and productionize it so it benefits every customer, not just this one. You're across every technical workstream on the deal, from infrastructure and the agent build to model evaluation, research, and the reliability work that makes it production-grade. You sit at the center of product strategy: your decisions shape not only each deployment, but also the feature set that gets reflected in the product itself.\n\n\n\nIn this role, you will\n\n - Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization\n\n - Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations\n\n - Identify technical risks early and de-risk them before they threaten the deal\n\n - Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product\n\n - Tech-lead a pod of 1–3 Software Engineers per deal: set technical direction, own delivery, and mentor the engineers on your team\n\n\n\nYour background looks something like this\n\n - A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering\n\n - Strong appetite for customer-facing work\n\n - Comfort owning high-stakes accounts with significant ambiguity\n\n - The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure\n\n - Bonus: experience productionizing agentic systems\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"9ce2499d-9950-4afc-82be-fa9af1d1f1e9","title":"Senior HR Business Partner, EPD","department":"People","team":"People","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-10T19:22:34.582+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9ce2499d-9950-4afc-82be-fa9af1d1f1e9","applyUrl":"https://jobs.ashbyhq.com/decagon/9ce2499d-9950-4afc-82be-fa9af1d1f1e9/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As Decagon grows from 400 to 1,000+ employees, we are seeking a Senior HR Business Partner to serve as a trusted advisor to leaders across our Engineering, Product and Design organizations. This is a foundational role: you'll provide hands-on partnership to executives and managers while building out the HRBP function for scale.
You'll help us anticipate organizational needs, shape leadership effectiveness, and ensure our people strategy supports Decagon's rapid SaaS growth — with particular depth in the mechanics of technical teams. You'll also establish the frameworks, playbooks, and practices that will become the backbone of our HRBP team as we scale globally.
In this role, you will own:
Strategic Partnership & Org Effectiveness
Act as a strategic advisor to senior leaders across Engineering, Product and Design orgs
Partner with executives on org design, workforce planning, territory/coverage models, and team effectiveness.
Partner with Finance on headcount planning, sales compensation design, and comp cycle execution for GTM orgs.
Build the playbooks and frameworks — onboarding, ramp, performance calibration, comp cycles — tailored to the pace and structure of Engineering, Product & Design teams.
Performance, Coaching & Culture
Provide coaching to leaders and managers on performance, feedback, and people leadership, including sitting in on difficult conversations and providing immediate, actionable feedback.
Coach frontline and second-line engineering & product leaders on inspection rigor and differentiating performance in a quota-driven environment.
Drive consistent and fair performance management, promotions, and career development processes.
Use people and business data — attrition, impact, productivity — to proactively flag talent and retention risk before it becomes a business problem.
Employee Relations & Leadership Coaching
Serve as a trusted advisor on complex employee relations matters within Engineering & Product, balancing fairness, business need, and compliance.
Build a culture of trust and transparency by advising leaders on communication, recognition, and engagement strategies.
Cross-Functional Collaboration & Change
Collaborate with People Ops, People COEs, and Talent Acquisition to ensure seamless onboarding, engagement, and employee experience.
Own change management initiatives, guiding teams through periods of transformation and growth.
Define and implement the HRBP operating model, setting the foundation for a growing HRBP team.
Serve as a cultural ambassador, ensuring our values are embedded in everyday leadership and decision-making.
Your background looks something like this
8+ years of experience in HR, with a strong track record as an HRBP or People Partner in high-growth SaaS or tech companies, ideally supporting Engineering, Product, Design teams.
Experience advising executive and senior leaders across multiple functions.
Expertise in org design, change management, workforce planning, and succession planning.
Strong understanding of performance management, employee relations, compensation, and engagement practices.
Demonstrated ability to scale HRBP or People Partner functions from early stages into mature teams.
Excellent interpersonal and communication skills; able to build trust at all levels of the company.
Comfortable operating in both strategic and hands-on capacities in a dynamic, fast-changing environment.
Even better if you have
You thrive in hypergrowth SaaS environments where ambiguity is the norm.
You bring global HR experience (multi-country orgs, EORs, compliance at scale) — particularly relevant given Decagon's Engineering & Product orgs are among the first to scale internationally.
You've worked closely with Finance on headcount planning and engineering capacity planning.
You bring an AI-forward mindset to HR operations — using tools to automate repetitive HRBP work and free up time for strategic partnership.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs Decagon grows from 400 to 1,000+ employees, we are seeking a Senior HR Business Partner to serve as a trusted advisor to leaders across our Engineering, Product and Design organizations. This is a foundational role: you'll provide hands-on partnership to executives and managers while building out the HRBP function for scale.\n\nYou'll help us anticipate organizational needs, shape leadership effectiveness, and ensure our people strategy supports Decagon's rapid SaaS growth — with particular depth in the mechanics of technical teams. You'll also establish the frameworks, playbooks, and practices that will become the backbone of our HRBP team as we scale globally.\n\n\n\nIn this role, you will own:\n\nStrategic Partnership & Org Effectiveness\n\n - Act as a strategic advisor to senior leaders across Engineering, Product and Design orgs\n\n - Partner with executives on org design, workforce planning, territory/coverage models, and team effectiveness.\n\n - Partner with Finance on headcount planning, sales compensation design, and comp cycle execution for GTM orgs.\n\n - Build the playbooks and frameworks — onboarding, ramp, performance calibration, comp cycles — tailored to the pace and structure of Engineering, Product & Design teams.\n\nPerformance, Coaching & Culture\n\n - Provide coaching to leaders and managers on performance, feedback, and people leadership, including sitting in on difficult conversations and providing immediate, actionable feedback.\n\n - Coach frontline and second-line engineering & product leaders on inspection rigor and differentiating performance in a quota-driven environment.\n\n - Drive consistent and fair performance management, promotions, and career development processes.\n\n - Use people and business data — attrition, impact, productivity — to proactively flag talent and retention risk before it becomes a business problem.\n\nEmployee Relations & Leadership Coaching\n\n - Serve as a trusted advisor on complex employee relations matters within Engineering & Product, balancing fairness, business need, and compliance.\n\n - Build a culture of trust and transparency by advising leaders on communication, recognition, and engagement strategies.\n\nCross-Functional Collaboration & Change\n\n - Collaborate with People Ops, People COEs, and Talent Acquisition to ensure seamless onboarding, engagement, and employee experience.\n\n - Own change management initiatives, guiding teams through periods of transformation and growth.\n\n - Define and implement the HRBP operating model, setting the foundation for a growing HRBP team.\n\n - Serve as a cultural ambassador, ensuring our values are embedded in everyday leadership and decision-making.\n \n\nYour background looks something like this\n\n - 8+ years of experience in HR, with a strong track record as an HRBP or People Partner in high-growth SaaS or tech companies, ideally supporting Engineering, Product, Design teams.\n\n - Experience advising executive and senior leaders across multiple functions.\n\n - Expertise in org design, change management, workforce planning, and succession planning.\n\n - Strong understanding of performance management, employee relations, compensation, and engagement practices.\n\n - Demonstrated ability to scale HRBP or People Partner functions from early stages into mature teams.\n\n - Excellent interpersonal and communication skills; able to build trust at all levels of the company.\n\n - Comfortable operating in both strategic and hands-on capacities in a dynamic, fast-changing environment.\n\n\n\nEven better if you have\n\n - You thrive in hypergrowth SaaS environments where ambiguity is the norm.\n\n - You bring global HR experience (multi-country orgs, EORs, compliance at scale) — particularly relevant given Decagon's Engineering & Product orgs are among the first to scale internationally.\n\n - You've worked closely with Finance on headcount planning and engineering capacity planning.\n\n - You bring an AI-forward mindset to HR operations — using tools to automate repetitive HRBP work and free up time for strategic partnership.\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"e06e7767-360a-4584-b81f-3a01e408ae1f","title":"IT Engineer","department":"Engineering","team":"IT","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-08-04T23:42:23.129+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e06e7767-360a-4584-b81f-3a01e408ae1f","applyUrl":"https://jobs.ashbyhq.com/decagon/e06e7767-360a-4584-b81f-3a01e408ae1f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our New York office.
You'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back — helping build the foundations required to support the next phase of growth.
This role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.
In this role, you will
Serve as the on-site IT support engineer for our New York office — resolving hardware, account, and access issues for employees in person and through the ticket queue
Administer and evolve our core SaaS stack — Okta, Google Workspace, Slack, Notion, and similar tools — as the systems the rest of the company depends on
Own the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta
Configure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications
Own Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement
Automate recurring IT and access-management work using Python, Bash, and tools like Workato or similar.
Support security and compliance efforts — least-privilege access, MFA enforcement, and audit-ready documentation for frameworks like SOC 2
Write and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team
Identify opportunities to streamline and enhance IT operations at scale
Your background looks something like this
5-7 years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company
Hands-on administration experience with Okta
Working knowledge of SSO, SAML, OIDC, and SCIM
Experience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude
Experience with Mac endpoint management (Rippling or similar MDM)
Scripting ability in Python or Bash, with real automation you've shipped
Strong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations
Clear written communication — you'll document as much as you build
Comfort with ambiguity and a preference for owning problems end to end
Willingness to work in our New York office 5 days a week and provide in-person support alongside longer-term projects
Even better if you have
Experience with iPaaS platforms like Workato, Zapier, or Tines
Exposure to AWS, GCP, or Azure administration
Familiarity with SOC 2, ISO 27001, or similar compliance frameworks
Experience with infrastructure-as-code (Terraform or similar)
Okta certifications
Experience within high-growth technology businesses
Compensation
$96k - $132k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our New York office.\n\nYou'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back — helping build the foundations required to support the next phase of growth.\n\nThis role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.\n\n \n\nIn this role, you will\n\n - Serve as the on-site IT support engineer for our New York office — resolving hardware, account, and access issues for employees in person and through the ticket queue\n\n - Administer and evolve our core SaaS stack — Okta, Google Workspace, Slack, Notion, and similar tools — as the systems the rest of the company depends on\n\n - Own the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta\n\n - Configure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications\n\n - Own Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement\n\n - Automate recurring IT and access-management work using Python, Bash, and tools like Workato or similar.\n\n - Support security and compliance efforts — least-privilege access, MFA enforcement, and audit-ready documentation for frameworks like SOC 2\n\n - Write and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team\n\n - Identify opportunities to streamline and enhance IT operations at scale\n\n \n\nYour background looks something like this\n\n - 5-7 years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company\n\n - Hands-on administration experience with Okta\n\n - Working knowledge of SSO, SAML, OIDC, and SCIM\n\n - Experience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude\n\n - Experience with Mac endpoint management (Rippling or similar MDM)\n\n - Scripting ability in Python or Bash, with real automation you've shipped\n\n - Strong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations\n\n - Clear written communication — you'll document as much as you build\n\n - Comfort with ambiguity and a preference for owning problems end to end\n\n - Willingness to work in our New York office 5 days a week and provide in-person support alongside longer-term projects\n\n\n\nEven better if you have\n\n - Experience with iPaaS platforms like Workato, Zapier, or Tines\n\n - Exposure to AWS, GCP, or Azure administration\n\n - Familiarity with SOC 2, ISO 27001, or similar compliance frameworks\n\n - Experience with infrastructure-as-code (Terraform or similar)\n\n - Okta certifications\n\n - Experience within high-growth technology businesses\n\n\n\nCompensation\n\n$96k - $132k + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"2753cac3-cfdd-4124-91c3-9ce3fde69e28","title":"IT Engineer","department":"Engineering","team":"IT","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-04T23:52:08.872+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/2753cac3-cfdd-4124-91c3-9ce3fde69e28","applyUrl":"https://jobs.ashbyhq.com/decagon/2753cac3-cfdd-4124-91c3-9ce3fde69e28/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our San Francisco office.
You'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back — helping build the foundations required to support the next phase of growth.
This role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.
In this role, you will
Serve as the on-site IT support engineer for our San Francisco office — resolving hardware, account, and access issues for employees in person and through the ticket queue
Administer and evolve our core SaaS stack — Okta, Google Workspace, Slack, Notion, and similar tools — as the systems the rest of the company depends on
Own the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta
Configure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications
Own Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement
Automate recurring IT and access-management work using Python, Bash, and tools like Workato or similar.
Support security and compliance efforts — least-privilege access, MFA enforcement, and audit-ready documentation for frameworks like SOC 2
Write and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team
Identify opportunities to streamline and enhance IT operations at scale
Your background looks something like this
5-7 years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company
Hands-on administration experience with Okta
Working knowledge of SSO, SAML, OIDC, and SCIM
Experience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude
Experience with Mac endpoint management (Rippling or similar MDM)
Scripting ability in Python or Bash, with real automation you've shipped
Strong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations
Clear written communication — you'll document as much as you build
Comfort with ambiguity and a preference for owning problems end to end
Willingness to work in our San Francisco office 5 days a week and provide in-person support alongside longer-term projects
Even better if you have
Experience with iPaaS platforms like Workato, Zapier, or Tines
Exposure to AWS, GCP, or Azure administration
Familiarity with SOC 2, ISO 27001, or similar compliance frameworks
Experience with infrastructure-as-code (Terraform or similar)
Okta certifications
Experience within high-growth technology businesses
Compensation
$112k - $154k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our San Francisco office.\n\nYou'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back — helping build the foundations required to support the next phase of growth.\n\nThis role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.\n\n\n\nIn this role, you will\n\n - Serve as the on-site IT support engineer for our San Francisco office — resolving hardware, account, and access issues for employees in person and through the ticket queue\n\n - Administer and evolve our core SaaS stack — Okta, Google Workspace, Slack, Notion, and similar tools — as the systems the rest of the company depends on\n\n - Own the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta\n\n - Configure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications\n\n - Own Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement\n\n - Automate recurring IT and access-management work using Python, Bash, and tools like Workato or similar.\n\n - Support security and compliance efforts — least-privilege access, MFA enforcement, and audit-ready documentation for frameworks like SOC 2\n\n - Write and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team\n\n - Identify opportunities to streamline and enhance IT operations at scale\n\n \n\nYour background looks something like this\n\n - 5-7 years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company\n\n - Hands-on administration experience with Okta\n\n - Working knowledge of SSO, SAML, OIDC, and SCIM\n\n - Experience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude\n\n - Experience with Mac endpoint management (Rippling or similar MDM)\n\n - Scripting ability in Python or Bash, with real automation you've shipped\n\n - Strong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations\n\n - Clear written communication — you'll document as much as you build\n\n - Comfort with ambiguity and a preference for owning problems end to end\n\n - Willingness to work in our San Francisco office 5 days a week and provide in-person support alongside longer-term projects\n\n \n\nEven better if you have\n\n - Experience with iPaaS platforms like Workato, Zapier, or Tines\n\n - Exposure to AWS, GCP, or Azure administration\n\n - Familiarity with SOC 2, ISO 27001, or similar compliance frameworks\n\n - Experience with infrastructure-as-code (Terraform or similar)\n\n - Okta certifications\n\n - Experience within high-growth technology businesses\n\n\n\nCompensation\n\n$112k - $154k + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"498c7574-d666-45f1-b749-5699354044bd","title":"Director of Sales, Enterprise","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"Austin","secondaryLocations":[],"publishedAt":"2026-08-05T18:56:13.828+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":null,"jobUrl":"https://jobs.ashbyhq.com/decagon/498c7574-d666-45f1-b749-5699354044bd","applyUrl":"https://jobs.ashbyhq.com/decagon/498c7574-d666-45f1-b749-5699354044bd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our Austin office.
The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.
Your background looks something like this
Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.
Trained in MEDDPICC sales methodology or similar value selling framework.
Hire, train, and develop top enterprise AEs while fostering a high-performance culture.
Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.
Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.
Even better if you have
Have experience in territory planning and developing effective sales playbooks.
Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.
Proven ability to drive the sales process from plan to close on large deals.
Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.
Compensation
OTE $336,000 - $420,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our Austin office.\n\nThe enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.\n\n\n\nYour background looks something like this\n\n - Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.\n\n - Trained in MEDDPICC sales methodology or similar value selling framework.\n\n - Hire, train, and develop top enterprise AEs while fostering a high-performance culture.\n\n - Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.\n\n - Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.\n \n \n\nEven better if you have\n\n - Have experience in territory planning and developing effective sales playbooks.\n\n - Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.\n\n - Proven ability to drive the sales process from plan to close on large deals.\n\n - Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.\n\n\n\nCompensation\n\nOTE $336,000 - $420,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"a37149ba-06c8-4b3a-8965-4c4eff89bee7","title":"Revenue Operations Associate","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-07T15:24:08.614+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a37149ba-06c8-4b3a-8965-4c4eff89bee7","applyUrl":"https://jobs.ashbyhq.com/decagon/a37149ba-06c8-4b3a-8965-4c4eff89bee7/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done.
In this role, you will
Operations & systems: own important day-to-day processes across GTM functions, including managing account and opportunity ownership, processing deals and renewals, driving reports and dashboard creation, operationalizing territories and more
Data & analytics: monitor our CRM, records and dashboards and own various reporting for GTM leadership. Create, manipulate and analyze reports to derive data-driven insights
Data quality & integrity: own the data quality of our internal systems by running regular audits and working with the team to drive long-term improvements
Documentation and project management: create & maintain documentation on our internal processes, best practices and system requirements. Work with senior team members to streamline processes and implement solutions
Your background looks something like this
2-4 years of experience in Sales Operations or an equivalent role. You've identified broken processes before being asked and fixed them
Ownership & bias for action: you enjoy having end-to-end ownership of deliverables with an ability to get deep into details to get them done
Communication: you are an excellent communicator, both written and verbal
Cross-functional collaboration: you enjoy problem-solving with stakeholders and partners from a wide variety of backgrounds and skill sets
Proficiency with Microsoft Excel/Google Sheets
Proficiency with Salesforce is required. Experience with GTM tools such as Gong, Clay, Hubspot and others is a plus
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done.\n\n\n\nIn this role, you will\n\n - Operations & systems: own important day-to-day processes across GTM functions, including managing account and opportunity ownership, processing deals and renewals, driving reports and dashboard creation, operationalizing territories and more\n\n - Data & analytics: monitor our CRM, records and dashboards and own various reporting for GTM leadership. Create, manipulate and analyze reports to derive data-driven insights\n\n - Data quality & integrity: own the data quality of our internal systems by running regular audits and working with the team to drive long-term improvements\n\n - Documentation and project management: create & maintain documentation on our internal processes, best practices and system requirements. Work with senior team members to streamline processes and implement solutions\n\n\n\nYour background looks something like this\n\n - 2-4 years of experience in Sales Operations or an equivalent role. You've identified broken processes before being asked and fixed them\n\n - Ownership & bias for action: you enjoy having end-to-end ownership of deliverables with an ability to get deep into details to get them done\n\n - Communication: you are an excellent communicator, both written and verbal\n\n - Cross-functional collaboration: you enjoy problem-solving with stakeholders and partners from a wide variety of backgrounds and skill sets\n\n - Proficiency with Microsoft Excel/Google Sheets\n\n - Proficiency with Salesforce is required. Experience with GTM tools such as Gong, Clay, Hubspot and others is a plus\n \n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"52bba096-667f-4e35-aa47-f8cc2219c390","title":"GTM Analytics Engineer","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-07T15:17:23.394+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/52bba096-667f-4e35-aa47-f8cc2219c390","applyUrl":"https://jobs.ashbyhq.com/decagon/52bba096-667f-4e35-aa47-f8cc2219c390/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done.
About the Role
Decagon is looking for its first GTM Analytics Engineer to build the data infrastructure that our entire go-to-market organization runs on. You'll own turning that raw, messy data into clean, well-modeled tables that the rest of RevOps, sales leadership, and the exec team can actually build on. This is a true 0-to-1 role with support from the broader RevOps & GTM team: you'll design lots of data structures and modeling layers from the ground up, set the standards for how GTM data gets structured, and become the trusted person to answer \"where does this number actually come from.\"
In this role, you will
Design and build the foundational GTM data infrastructure in BigQuery — ingesting, organizing, and modeling data from Salesforce, Gong, Outreach, and other GTM systems into a reliable data lake
Write and maintain models that transform raw CRM and GTM tool data into clean, trusted tables for pipeline, forecasting, segmentation, comp, and territory reporting
Partner with sales leadership and cross-functional partners to translate ambiguous, ad hoc reporting requests into durable, well-documented data models rather than one-off queries
Build and maintain data pipelines that keep GTM data fresh, accurate, and consistent as new tools and data sources get added
Own data quality end-to-end — establishing testing, validation, and monitoring so the numbers in Hex are numbers people trust
Set technical standards and best practices for GTM data modeling as the function scales
Your background looks something like this
4+ years of experience in data/analytics engineering, with hands-on ownership of ETL/ELT pipelines and dbt in a production environment
Strong SQL skills and direct experience building and maintaining data warehouses in BigQuery (or a comparable cloud warehouse)
Real experience working with GTM data — Salesforce is a must, plus familiarity with tools like Gong, Outreach, or similar sales engagement platforms in a high-growth B2B company is a plus
Strong grasp of core SaaS and GTM metrics — conversion rates, ARR/NRR, win rates, sales cycle length, quota attainment — and how they're derived from the underlying GTM tool data
Comfort turning messy, inconsistent source data into clean, well-organized, documented tables built for downstream reporting and dashboarding
Experience creating outputs, including dashboards, ad hoc analysis with large datasets in BI tools (Hex preferred) for dashboarding and self-serve analytics
A builder mindset — you're excited to build foundational infrastructure from scratch in a fast-moving environment rather than maintain an existing system
Strong cross-functional communication skills; you can work directly with sales leadership to understand what they actually need, not just what they ask for
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done.\n\n\n\nAbout the Role\n\nDecagon is looking for its first GTM Analytics Engineer to build the data infrastructure that our entire go-to-market organization runs on. You'll own turning that raw, messy data into clean, well-modeled tables that the rest of RevOps, sales leadership, and the exec team can actually build on. This is a true 0-to-1 role with support from the broader RevOps & GTM team: you'll design lots of data structures and modeling layers from the ground up, set the standards for how GTM data gets structured, and become the trusted person to answer \"where does this number actually come from.\"\n\n\n\nIn this role, you will\n\n - Design and build the foundational GTM data infrastructure in BigQuery — ingesting, organizing, and modeling data from Salesforce, Gong, Outreach, and other GTM systems into a reliable data lake\n\n - Write and maintain models that transform raw CRM and GTM tool data into clean, trusted tables for pipeline, forecasting, segmentation, comp, and territory reporting\n\n - Partner with sales leadership and cross-functional partners to translate ambiguous, ad hoc reporting requests into durable, well-documented data models rather than one-off queries\n\n - Build and maintain data pipelines that keep GTM data fresh, accurate, and consistent as new tools and data sources get added\n\n - Own data quality end-to-end — establishing testing, validation, and monitoring so the numbers in Hex are numbers people trust\n\n - Set technical standards and best practices for GTM data modeling as the function scales\n\n\n\nYour background looks something like this\n\n - 4+ years of experience in data/analytics engineering, with hands-on ownership of ETL/ELT pipelines and dbt in a production environment\n\n - Strong SQL skills and direct experience building and maintaining data warehouses in BigQuery (or a comparable cloud warehouse)\n\n - Real experience working with GTM data — Salesforce is a must, plus familiarity with tools like Gong, Outreach, or similar sales engagement platforms in a high-growth B2B company is a plus\n\n - Strong grasp of core SaaS and GTM metrics — conversion rates, ARR/NRR, win rates, sales cycle length, quota attainment — and how they're derived from the underlying GTM tool data\n\n - Comfort turning messy, inconsistent source data into clean, well-organized, documented tables built for downstream reporting and dashboarding\n\n - Experience creating outputs, including dashboards, ad hoc analysis with large datasets in BI tools (Hex preferred) for dashboarding and self-serve analytics\n\n - A builder mindset — you're excited to build foundational infrastructure from scratch in a fast-moving environment rather than maintain an existing system\n\n - Strong cross-functional communication skills; you can work directly with sales leadership to understand what they actually need, not just what they ask for\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"ca3766a9-73d4-417b-8957-0ba41a2c2b67","title":"Strategic Finance Manager, GTM","department":"Finance","team":"Finance","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-08-07T21:42:37.653+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ca3766a9-73d4-417b-8957-0ba41a2c2b67","applyUrl":"https://jobs.ashbyhq.com/decagon/ca3766a9-73d4-417b-8957-0ba41a2c2b67/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll be embedded in the revenue org—the finance partner our CRO and CCO rely on for sales capacity, commissions, and go-to-market strategy.
In this role, you will
Own sales capacity modeling end-to-end — headcount planning, ramp assumptions, quota-setting, and territory design — partnering with Pre-Sales, Post-Sales, and RevOps to translate revenue targets into a credible plan
Drive the quarterly and annual planning cycle for the GTM org
Design, own, and administer the GTM incentive and commission framework, including plan design, payout calculations, and ongoing governance
Serve as the embedded finance partner to the CRO and CCO — in their deals, in their hiring decisions; you're an extension of their leadership team
Build and maintain the GTM financial model: pipeline coverage, bookings, ARR, churn, and expansion — the full revenue picture
Define and track GTM-specific KPIs (CAC, payback period, sales efficiency, quota attainment) and deliver crisp reporting packages to leadership and the Board
Partner with RevOps to build dashboards and forecasting infrastructure that give the sales org real-time visibility into performance
Your background looks something like this
8-10 years of experience in Strategic Finance, Corporate Finance, GTM Finance, Revenue Ops or a closely related role at a high-growth technology company
2+ years of investment banking at a top-tier firm
Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives
Deep familiarity with SaaS revenue metrics and GTM economics — ARR, NRR, CAC, LTV, payback period, sales efficiency; you speak the language of a revenue org
Hands-on experience with sales capacity modeling, quota design, and GTM incentive plan design — variable pay structures, SPIFs, commission mechanics
Comfort working directly with CRM and RevOps data (Salesforce, Gong, etc.) to build bottoms-up forecasts and pipeline analytics
Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations
Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you
High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar
Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly
Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll be embedded in the revenue org—the finance partner our CRO and CCO rely on for sales capacity, commissions, and go-to-market strategy.\n\n \n \n\nIn this role, you will\n\n - Own sales capacity modeling end-to-end — headcount planning, ramp assumptions, quota-setting, and territory design — partnering with Pre-Sales, Post-Sales, and RevOps to translate revenue targets into a credible plan\n\n - Drive the quarterly and annual planning cycle for the GTM org\n\n - Design, own, and administer the GTM incentive and commission framework, including plan design, payout calculations, and ongoing governance\n\n - Serve as the embedded finance partner to the CRO and CCO — in their deals, in their hiring decisions; you're an extension of their leadership team\n\n - Build and maintain the GTM financial model: pipeline coverage, bookings, ARR, churn, and expansion — the full revenue picture\n\n - Define and track GTM-specific KPIs (CAC, payback period, sales efficiency, quota attainment) and deliver crisp reporting packages to leadership and the Board\n\n - Partner with RevOps to build dashboards and forecasting infrastructure that give the sales org real-time visibility into performance\n\n \n \n\nYour background looks something like this\n\n - 8-10 years of experience in Strategic Finance, Corporate Finance, GTM Finance, Revenue Ops or a closely related role at a high-growth technology company\n\n - 2+ years of investment banking at a top-tier firm\n\n - Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives\n\n - Deep familiarity with SaaS revenue metrics and GTM economics — ARR, NRR, CAC, LTV, payback period, sales efficiency; you speak the language of a revenue org\n\n - Hands-on experience with sales capacity modeling, quota design, and GTM incentive plan design — variable pay structures, SPIFs, commission mechanics\n\n - Comfort working directly with CRM and RevOps data (Salesforce, Gong, etc.) to build bottoms-up forecasts and pipeline analytics\n\n - Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations\n\n - Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you\n\n - High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar\n\n - Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly\n\n - Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"e27fcbdf-891c-4b2f-9c47-d2bdc26eb2d4","title":"Product Manager, Enterprise Agent Platform","department":"Product","team":"Product Manager","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-08T00:10:05.496+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e27fcbdf-891c-4b2f-9c47-d2bdc26eb2d4","applyUrl":"https://jobs.ashbyhq.com/decagon/e27fcbdf-891c-4b2f-9c47-d2bdc26eb2d4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Product Management team owns Decagon’s platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.
About the Role
Decagon agents take action inside some of the most complex enterprise systems. You'll own everything that makes that possible. Integrations and connections, headless and SDK deployment, external APIs and developer experience, channel expansion and partnerships.
This is the least solved part of enterprise AI. Getting an agent live inside a bank means wiring into systems built decades before LLMs existed, then clearing a security organization whose job is to say no. Everything you productize unlocks the next wave of deployments across our largest customers.
In this role, you will
Define the vision, strategy, and roadmap for developer experience, integrations channels, and enterprise readiness
Decide what we build natively, what we make self-serve, and what we open up so customers and partners can extend it themselves
Work with infrastructure and security on data handling, retention, and residency
Drive channel and partner expansion with go-to-market and BD, including marketplace listings and co-sell motions
Your background looks something like this
Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
Experience building integrations, API platforms, or developer-facing products where your users are other engineers
You've shipped something where the hard part was the long tail: many systems, inconsistent APIs, and no clean abstraction handed to you
Experience with the requirements large enterprises impose before they'll deploy anything: security review, data handling, compliance artifacts, deployment constraints
Strong technical acumen. You can hold your own with engineers on APIs, auth, and deployment models, and you can read a system design doc without needing it translated
Comfort in front of enterprise customers, including technical evaluations and security reviews
A track record of shipping features that moved a real metric, in fast-paced environments
Even better
A Computer Science, Engineering, or Math degree, or equivalent technical experience
Experience with iPaaS, API platforms, SDKs, RPA, or browser automation
Experience with data privacy and residency requirements (GDPR, CCPA, HIPAA, PCI)
Experience in a regulated industry: financial services, healthcare, or similar
Experience with headless, single-tenant, or on-premise deployments
Experience building or scaling a partner or marketplace ecosystem
Experience at a startup or high-growth company
Compensation
$232K – $290K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Product Management team owns Decagon’s platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.\n\n\n\nAs one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.\n\n\n\nAbout the Role\n\nDecagon agents take action inside some of the most complex enterprise systems. You'll own everything that makes that possible. Integrations and connections, headless and SDK deployment, external APIs and developer experience, channel expansion and partnerships.\n\n\n\nThis is the least solved part of enterprise AI. Getting an agent live inside a bank means wiring into systems built decades before LLMs existed, then clearing a security organization whose job is to say no. Everything you productize unlocks the next wave of deployments across our largest customers.\n\n\n\nIn this role, you will\n\n - Define the vision, strategy, and roadmap for developer experience, integrations channels, and enterprise readiness\n\n - Decide what we build natively, what we make self-serve, and what we open up so customers and partners can extend it themselves\n\n - Work with infrastructure and security on data handling, retention, and residency\n\n - Drive channel and partner expansion with go-to-market and BD, including marketplace listings and co-sell motions\n\n\n\nYour background looks something like this\n\n - Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)\n\n - Experience building integrations, API platforms, or developer-facing products where your users are other engineers\n\n - You've shipped something where the hard part was the long tail: many systems, inconsistent APIs, and no clean abstraction handed to you\n\n - Experience with the requirements large enterprises impose before they'll deploy anything: security review, data handling, compliance artifacts, deployment constraints\n\n - Strong technical acumen. You can hold your own with engineers on APIs, auth, and deployment models, and you can read a system design doc without needing it translated\n\n - Comfort in front of enterprise customers, including technical evaluations and security reviews\n\n - A track record of shipping features that moved a real metric, in fast-paced environments\n\n\n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience\n\n - Experience with iPaaS, API platforms, SDKs, RPA, or browser automation\n\n - Experience with data privacy and residency requirements (GDPR, CCPA, HIPAA, PCI)\n\n - Experience in a regulated industry: financial services, healthcare, or similar\n\n - Experience with headless, single-tenant, or on-premise deployments\n\n - Experience building or scaling a partner or marketplace ecosystem\n\n - Experience at a startup or high-growth company\n\n\n\nCompensation\n\n$232K – $290K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"c7e99d26-0b12-4379-a36e-194e282f86d4","title":"Business Development, EMEA (German Speaking)","department":"Founders Office","team":"Business Development","employmentType":"FullTime","location":"London","secondaryLocations":[{"location":"Germany","address":{"postalAddress":{"addressCountry":"Germany"}}}],"publishedAt":"2026-08-11T21:49:19.318+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c7e99d26-0b12-4379-a36e-194e282f86d4","applyUrl":"https://jobs.ashbyhq.com/decagon/c7e99d26-0b12-4379-a36e-194e282f86d4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is scaling rapidly, and we’re looking to bring on Business Development, EMEA to join the Founder’s Office and help drive expansion. This role is responsible for cultivating and deepening Decagon’s executive relationships across large enterprises, private equity firms, strategic partners, and the broader technology and investment ecosystem.
This is a highly strategic, relationship-driven role designed to accelerate Decagon’s growth in the DACH region by establishing trusted executive relationships and converting them into high-impact commercial and partnership outcomes.
In this role, you will work closely with Decagon’s founders, executive team, and go-to-market leaders to prospect, cultivate, and secure meaningful relationships with senior decision-makers across Europe largest companies, high-growth technology firms, and PE- and VC-backed portfolios. You will often serve as a first point of contact for executives engaging with Decagon and are expected to deliver clear value in every interaction.
This is not a traditional sales role. Success depends on judgment, executive presence, and the ability to operate effectively in ambiguous, founder-led situations.
We’d love to hear from you if you are energized by working with senior executives, thrive in fast-moving and unstructured environments, are comfortable engaging both in-person and through modern GTM tools, and bring deep respect for operators and entrepreneurs building complex businesses
In this role, you will
Build and expand Decagon’s executive network across DACH, including enterprise customers, private equity firms, strategic partners, and investors
Partner directly with Decagon’s founders on high-stakes, complex enterprise opportunities
Cultivate relationships with C-level and VP-level executives in customer experience, operations, technology, and digital transformation
Develop and manage strategic partnerships, including private equity firms, systems integrators, ecosystem partners, and PE-backed platforms
Work with PE firms to drive Decagon adoption across portfolio companies
Leverage executive relationships to accelerate enterprise evaluations, influence build vs. buy decisions, and drive urgency
Represent Decagon at executive briefings, private dinners, industry events, and partner meetings across Europe
Apply strong commercial judgment to prioritize the highest-impact opportunities across regions and verticals
Help shape Decagon’s EMEA market expansion strategy through direct market feedback
Your background looks something like this
8+ years of experience in strategic growth, partnerships, enterprise GTM, or founder-adjacent roles
Demonstrated ability to build trust and credibility with senior executives, VC/PE investors, and operators, and close complex, relationship-driven opportunities
Must be proficient in German
Strong executive presence and communication skills
Proven judgment in prioritizing deals, partners, and markets
Comfort operating in ambiguous, fast-changing environments without heavy process
Willingness to travel as needed
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is scaling rapidly, and we’re looking to bring on Business Development, EMEA to join the Founder’s Office and help drive expansion. This role is responsible for cultivating and deepening Decagon’s executive relationships across large enterprises, private equity firms, strategic partners, and the broader technology and investment ecosystem.\n\nThis is a highly strategic, relationship-driven role designed to accelerate Decagon’s growth in the DACH region by establishing trusted executive relationships and converting them into high-impact commercial and partnership outcomes.\n\nIn this role, you will work closely with Decagon’s founders, executive team, and go-to-market leaders to prospect, cultivate, and secure meaningful relationships with senior decision-makers across Europe largest companies, high-growth technology firms, and PE- and VC-backed portfolios. You will often serve as a first point of contact for executives engaging with Decagon and are expected to deliver clear value in every interaction.\n\nThis is not a traditional sales role. Success depends on judgment, executive presence, and the ability to operate effectively in ambiguous, founder-led situations.\n\nWe’d love to hear from you if you are energized by working with senior executives, thrive in fast-moving and unstructured environments, are comfortable engaging both in-person and through modern GTM tools, and bring deep respect for operators and entrepreneurs building complex businesses\n\n \n\nIn this role, you will\n\n - Build and expand Decagon’s executive network across DACH, including enterprise customers, private equity firms, strategic partners, and investors\n\n - Partner directly with Decagon’s founders on high-stakes, complex enterprise opportunities\n\n - Cultivate relationships with C-level and VP-level executives in customer experience, operations, technology, and digital transformation\n\n - Develop and manage strategic partnerships, including private equity firms, systems integrators, ecosystem partners, and PE-backed platforms\n\n - Work with PE firms to drive Decagon adoption across portfolio companies\n\n - Leverage executive relationships to accelerate enterprise evaluations, influence build vs. buy decisions, and drive urgency\n\n - Represent Decagon at executive briefings, private dinners, industry events, and partner meetings across Europe\n\n - Apply strong commercial judgment to prioritize the highest-impact opportunities across regions and verticals\n\n - Help shape Decagon’s EMEA market expansion strategy through direct market feedback\n\n \n\nYour background looks something like this\n\n - 8+ years of experience in strategic growth, partnerships, enterprise GTM, or founder-adjacent roles\n\n - Demonstrated ability to build trust and credibility with senior executives, VC/PE investors, and operators, and close complex, relationship-driven opportunities\n\n - Must be proficient in German\n\n - Strong executive presence and communication skills\n\n - Proven judgment in prioritizing deals, partners, and markets\n\n - Comfort operating in ambiguous, fast-changing environments without heavy process\n\n - Willingness to travel as needed\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"95524337-b5e7-4156-9022-af5c192f174d","title":"Senior Agent Product Manager, Healthcare","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-08-11T02:33:02.495+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/95524337-b5e7-4156-9022-af5c192f174d","applyUrl":"https://jobs.ashbyhq.com/decagon/95524337-b5e7-4156-9022-af5c192f174d/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
Decagon is hiring a Senior Agent Product Manager, Healthcare to own the delivery, adoption, and expansion of AI solutions for our healthcare customers across Payer, Provider, Pharmacy, Labs, and Life Sciences. You are the primary technical and strategic owner on the account: you earn trust with the customer's leadership, scope a solution that solves their problem, and then build the working AI agent.
You will be among the first dedicated healthcare Agent PMs on the team, working alongside Healthcare product and GTM leadership to author our healthcare roadmap and strategy. You'll partner with Strategic Account Directors, Agent Strategy Managers, and Agent Deployment Engineers to scale agents in production and grow them into core infrastructure for how the customer runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you've ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in healthcare, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing Agent Deployment Engineers and partner teams who own a share of the execution.
In this role, you will
Own the AI transformation and technical deployment for Decagon's largest healthcare opportunities, partnering with Sales, Solutions Engineers, and Agent Deployment Engineers to build working agents that turn sophisticated, skeptical, compliance-gated buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade agents for high-volume healthcare workflows: benefits and eligibility, claims and prior authorization status, patient access and scheduling, Rx and adherence outreach, care-gap closure, post-discharge follow-up, and HCP inquiry handling.
Own the trust posture on your accounts — PHI handling, consent, escalation to licensed clinical staff, guardrails on what an agent may and may not say, and the audit and compliance evidence that security review will ask for.
Turn the frameworks and playbooks you develop into reusable healthcare assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Agent Deployment Engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the healthcare product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years owning ambiguous, high-stakes outcomes and earning the trust of senior executives, with at least 3 of those years in healthcare. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies serving healthcare organizations.
Real fluency in how healthcare actually operates — how a health plan or health system is organized, where member and patient friction lives, and how care, claims, and contact center operations connect. You can hold a substantive conversation with a clinical leader and a CIO in the same meeting.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Experience shipping in regulated, security-reviewed environments — HIPAA, BAA, PHI minimization, SOC 2 or HITRUST — where a launch depends on privacy, legal, and clinical sign-off as much as on the build.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
A clinical, public health, or health policy background, or direct experience designing under clinical safety constraints.
An MBA, or equivalent experience at the intersection of business strategy and technology.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
First-in-vertical experience at a prior company, where you owned the pattern and not just the project.
Compensation
$200K – $285K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n\n\nAbout the Role\n\nDecagon is hiring a Senior Agent Product Manager, Healthcare to own the delivery, adoption, and expansion of AI solutions for our healthcare customers across Payer, Provider, Pharmacy, Labs, and Life Sciences. You are the primary technical and strategic owner on the account: you earn trust with the customer's leadership, scope a solution that solves their problem, and then build the working AI agent.\n\nYou will be among the first dedicated healthcare Agent PMs on the team, working alongside Healthcare product and GTM leadership to author our healthcare roadmap and strategy. You'll partner with Strategic Account Directors, Agent Strategy Managers, and Agent Deployment Engineers to scale agents in production and grow them into core infrastructure for how the customer runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you've ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in healthcare, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing Agent Deployment Engineers and partner teams who own a share of the execution.\n\n\n\nIn this role, you will\n\n - Own the AI transformation and technical deployment for Decagon's largest healthcare opportunities, partnering with Sales, Solutions Engineers, and Agent Deployment Engineers to build working agents that turn sophisticated, skeptical, compliance-gated buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade agents for high-volume healthcare workflows: benefits and eligibility, claims and prior authorization status, patient access and scheduling, Rx and adherence outreach, care-gap closure, post-discharge follow-up, and HCP inquiry handling.\n\n - Own the trust posture on your accounts — PHI handling, consent, escalation to licensed clinical staff, guardrails on what an agent may and may not say, and the audit and compliance evidence that security review will ask for.\n\n - Turn the frameworks and playbooks you develop into reusable healthcare assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Agent Deployment Engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the healthcare product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years owning ambiguous, high-stakes outcomes and earning the trust of senior executives, with at least 3 of those years in healthcare. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies serving healthcare organizations.\n\n - Real fluency in how healthcare actually operates — how a health plan or health system is organized, where member and patient friction lives, and how care, claims, and contact center operations connect. You can hold a substantive conversation with a clinical leader and a CIO in the same meeting.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Experience shipping in regulated, security-reviewed environments — HIPAA, BAA, PHI minimization, SOC 2 or HITRUST — where a launch depends on privacy, legal, and clinical sign-off as much as on the build.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - A clinical, public health, or health policy background, or direct experience designing under clinical safety constraints.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n\n - First-in-vertical experience at a prior company, where you owned the pattern and not just the project.\n\n\n\nCompensation\n\n$200K – $285K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"87297622-a118-4e02-80b6-859ae7e6c7ea","title":"Senior Accountant","department":"Finance","team":"Accounting","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-11T20:31:32.218+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/87297622-a118-4e02-80b6-859ae7e6c7ea","applyUrl":"https://jobs.ashbyhq.com/decagon/87297622-a118-4e02-80b6-859ae7e6c7ea/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and operational excellence—balancing precision with agility in a fast-moving environment where our work directly enables the company's next stage of growth.
About the Role
We're looking for a detail-oriented Senior Accountant to help build and run the day-to-day accounting engine that keeps our company scaling. This is a high-impact individual contributor role that owns core accounting operations across the general ledger, month-end close, accounts payable and receivable, and travel and expense. You'll produce accurate, GAAP-compliant financials while helping design the scalable processes and controls a rapidly growing organization needs.
In this role, you will
Own key areas of the month-end close, including journal entries, accruals, and account reconciliations, leveraging AI-assisted tools to draft entries, flag anomalies, and accelerate reconciliation review to help deliver accurate, timely financial statements in accordance with U.S. GAAP
Maintain the general ledger and supporting schedules, using AI-powered analysis to investigate and resolve discrepancies faster, while preserving strong documentation and internal controls
Oversee accounts payable and accounts receivable, ensuring timely processing, accurate GL coding, and proper approvals while managing vendor payments, cash application, and aging reports
Prepare documents supporting internal and external audits, using AI tools to organize evidence and surface exceptions proactively, and ensure the successful completion of those audits
Partner cross-functionally with Finance, People, and Operations to support company growth, and actively identify, pilot, and champion AI and automation opportunities to improve efficiency, accuracy, and scalability across owned functions
Your background looks something like this
Bachelor’s degree in Accounting; CPA or in the process of working towards one is preferred
3+ years of relevant accounting experience, public accounting and industry experience preferred
Strong working knowledge of U.S. GAAP and month-end close processes
Hands-on experience with the general ledger, reconciliations, AP/AR, and T&E operations
Must be highly proficient in Excel.
Strong attention to detail and the ability to independently reconcile and resolve discrepancies
A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment
Even better if you have
Direct accounting experience for the following areas: accruals, prepaids, investment, internally use software, ASC 842 leases, revenue, foreign currency and/or consolidation.
Experience at a high-growth or hyper-growth company
Familiarity with modern accounting and expense tools (e.g., ERP systems, corporate card/expense platforms)
Compensation
$96k - $132k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and operational excellence—balancing precision with agility in a fast-moving environment where our work directly enables the company's next stage of growth.\n\n\n\nAbout the Role\n\nWe're looking for a detail-oriented Senior Accountant to help build and run the day-to-day accounting engine that keeps our company scaling. This is a high-impact individual contributor role that owns core accounting operations across the general ledger, month-end close, accounts payable and receivable, and travel and expense. You'll produce accurate, GAAP-compliant financials while helping design the scalable processes and controls a rapidly growing organization needs.\n\n\n\nIn this role, you will\n\n - Own key areas of the month-end close, including journal entries, accruals, and account reconciliations, leveraging AI-assisted tools to draft entries, flag anomalies, and accelerate reconciliation review to help deliver accurate, timely financial statements in accordance with U.S. GAAP\n\n - Maintain the general ledger and supporting schedules, using AI-powered analysis to investigate and resolve discrepancies faster, while preserving strong documentation and internal controls\n\n - Oversee accounts payable and accounts receivable, ensuring timely processing, accurate GL coding, and proper approvals while managing vendor payments, cash application, and aging reports\n\n - Prepare documents supporting internal and external audits, using AI tools to organize evidence and surface exceptions proactively, and ensure the successful completion of those audits\n\n - Partner cross-functionally with Finance, People, and Operations to support company growth, and actively identify, pilot, and champion AI and automation opportunities to improve efficiency, accuracy, and scalability across owned functions\n\n \n\nYour background looks something like this\n\n - Bachelor’s degree in Accounting; CPA or in the process of working towards one is preferred\n\n - 3+ years of relevant accounting experience, public accounting and industry experience preferred\n\n - Strong working knowledge of U.S. GAAP and month-end close processes\n\n - Hands-on experience with the general ledger, reconciliations, AP/AR, and T&E operations\n\n - Must be highly proficient in Excel.\n\n - Strong attention to detail and the ability to independently reconcile and resolve discrepancies\n\n - A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment\n\n \n\nEven better if you have\n\n - Direct accounting experience for the following areas: accruals, prepaids, investment, internally use software, ASC 842 leases, revenue, foreign currency and/or consolidation.\n\n - Experience at a high-growth or hyper-growth company\n\n - Familiarity with modern accounting and expense tools (e.g., ERP systems, corporate card/expense platforms)\n\n \n \n\nCompensation\n\n$96k - $132k + Offers Equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"cfb9edd8-8d40-40e5-bf27-368825c3c415","title":"Agent Strategy Manager ","department":"Customer Team","team":"Agent Strategy","employmentType":"FullTime","location":"Dallas","secondaryLocations":[],"publishedAt":"2026-08-13T22:09:39.338+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/cfb9edd8-8d40-40e5-bf27-368825c3c415","applyUrl":"https://jobs.ashbyhq.com/decagon/cfb9edd8-8d40-40e5-bf27-368825c3c415/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$220K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n \n \n\nCompensation\n\n$160K-$220K OTE + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"08b34a9e-6e98-40f3-9a81-ee6667bef97b","title":"Agent Experience Designer","department":"Customer Team","team":"Customer Team","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-13T22:47:24.726+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/08b34a9e-6e98-40f3-9a81-ee6667bef97b","applyUrl":"https://jobs.ashbyhq.com/decagon/08b34a9e-6e98-40f3-9a81-ee6667bef97b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.
About the Role
As part of the Agent Experience Design team, you'll help shape what great AI conversation experiences look and sound like — across channels and languages, for enterprise customers around the world. You'll work directly with customers and internal teams to improve agent quality — especially in voice, one of our fastest growing channels — and build the systems and resources that allow us to scale your expertise.
This work spans research, design, enablement, and product strategy. You might:
Advise customers and internal teams on conversation design and voice selection
Evaluate and iterate on voice quality across providers, languages, and use cases
Build playbooks, rubrics, and evaluation frameworks that scale best practices across the team
Partner with Engineering and Product to translate field insights into platform improvements
Your insights will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.
In this role, you will
Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
Build repeatable frameworks for assessing conversation and voice performance
Enable our Customer team to apply strong design judgment independently
Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments
Your background looks something like this
5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)
Hands-on experience with voice — conversational AI, speech synthesis, or audio production
Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements
Experience building evaluation frameworks, rubrics, or QA processes
Strong communicator across technical and business contexts
Comfortable working close to the product in a fast-moving environment
Even better if you have
Native or professional fluency in Spanish and/or familiarity with other languages
Experience with TTS providers or speech synthesis tools
Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings
Compensation
$180K - $220K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.\n\n \n\nAbout the Role\n\nAs part of the Agent Experience Design team, you'll help shape what great AI conversation experiences look and sound like — across channels and languages, for enterprise customers around the world. You'll work directly with customers and internal teams to improve agent quality — especially in voice, one of our fastest growing channels — and build the systems and resources that allow us to scale your expertise.\n\nThis work spans research, design, enablement, and product strategy. You might:\n\n - Advise customers and internal teams on conversation design and voice selection\n\n - Evaluate and iterate on voice quality across providers, languages, and use cases\n\n - Build playbooks, rubrics, and evaluation frameworks that scale best practices across the team\n\n - Partner with Engineering and Product to translate field insights into platform improvements\n\nYour insights will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.\n\n \n\nIn this role, you will\n\n - Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels\n\n - Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices\n\n - Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness\n\n - Build repeatable frameworks for assessing conversation and voice performance\n\n - Enable our Customer team to apply strong design judgment independently\n\n - Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations\n\n - Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments\n\n\n\nYour background looks something like this\n\n - 5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)\n\n - Hands-on experience with voice — conversational AI, speech synthesis, or audio production\n\n - Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements\n\n - Experience building evaluation frameworks, rubrics, or QA processes\n\n - Strong communicator across technical and business contexts\n\n - Comfortable working close to the product in a fast-moving environment\n\n \n\nEven better if you have\n\n - Native or professional fluency in Spanish and/or familiarity with other languages\n\n - Experience with TTS providers or speech synthesis tools\n\n - Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings\n\n\n\nCompensation\n\n$180K - $220K + Offers Equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"7fd0e4f6-9c2a-403a-a242-0a20ca2f832c","title":"Payroll Manager","department":"Finance","team":"Accounting","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"Remote","address":{"postalAddress":{"addressCountry":"United States"}}}],"publishedAt":"2026-08-15T06:53:51.402+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7fd0e4f6-9c2a-403a-a242-0a20ca2f832c","applyUrl":"https://jobs.ashbyhq.com/decagon/7fd0e4f6-9c2a-403a-a242-0a20ca2f832c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and payroll excellence—balancing precision with agility in a fast-moving environment where our work directly enables the company’s next stage of growth.
About the Role
We’re looking for a high-impact Payroll Manager to build the finance engine that keeps our company scaling. You’ll own global payroll operations, payroll accounting, and stock administration transforming these core operations into smooth, scalable systems that support a fast-moving, high-growth team. This is a high-impact individual contributor role responsible for ensuring accurate, compliant, and timely payroll while helping build the processes and controls needed to support a rapidly scaling organization.
In this role, you will
Run end-to-end payroll for the U.S. and international entities, including new hires, terminations, bonuses, commissions, and equity compensation
Own stock administration in Carta: grants, exercises, terminations and repurchases, and the tax and reporting that follows
Close payroll and equity every month: accruals, reconciliations, support for stock comp expense, and the schedules auditors ask for
Get payroll tax right across states and countries, including new registrations, mobile employees, and year-end filings
Write the documentation and build the controls this function is missing, and automate the parts that shouldn't be manual
Expand into broader accounting operations over-time: own T&E policy, process, and compliance; take on accounts payable and month-end reconciliations as capacity allows
Your background looks something like this
4-6 years of progressive payroll experience, with full ownership of U.S. and international payroll
Payroll tax fluency, including registrations, multi-state nexus, and year-end forms
Deep knowledge of payroll compliance, tax regulations, and reporting requirements.
Working knowledge of equity compensation mechanics: ISO/NSO, exercises, dispositions, withholding, and reporting. Carta experience is a plus and the ability to pick it up quickly is not optional.
Comfort closing the books on your own work: journal entries, accruals, reconciliations
Rippling experience is helpful
Strong attention to detail and the ability to independently reconcile and resolve discrepancies
A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment
Even better if you have
Have worked in a hyper growth company
Have stood up payroll in a new country
Have worked directly with external auditors on payroll and equity testing
Have exposure to AP, AR, or T&E operations
Compensation
$160,000 - $190,000 + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\nThe Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and payroll excellence—balancing precision with agility in a fast-moving environment where our work directly enables the company’s next stage of growth.\n\n \n \n\nAbout the Role\nWe’re looking for a high-impact Payroll Manager to build the finance engine that keeps our company scaling. You’ll own global payroll operations, payroll accounting, and stock administration transforming these core operations into smooth, scalable systems that support a fast-moving, high-growth team. This is a high-impact individual contributor role responsible for ensuring accurate, compliant, and timely payroll while helping build the processes and controls needed to support a rapidly scaling organization.\n\n \n \n\nIn this role, you will\n\n - Run end-to-end payroll for the U.S. and international entities, including new hires, terminations, bonuses, commissions, and equity compensation\n\n - Own stock administration in Carta: grants, exercises, terminations and repurchases, and the tax and reporting that follows\n\n - Close payroll and equity every month: accruals, reconciliations, support for stock comp expense, and the schedules auditors ask for\n\n - Get payroll tax right across states and countries, including new registrations, mobile employees, and year-end filings\n\n - Write the documentation and build the controls this function is missing, and automate the parts that shouldn't be manual\n\n - Expand into broader accounting operations over-time: own T&E policy, process, and compliance; take on accounts payable and month-end reconciliations as capacity allows\n\nYour background looks something like this\n\n - 4-6 years of progressive payroll experience, with full ownership of U.S. and international payroll\n\n - Payroll tax fluency, including registrations, multi-state nexus, and year-end forms\n\n - Deep knowledge of payroll compliance, tax regulations, and reporting requirements.\n\n - Working knowledge of equity compensation mechanics: ISO/NSO, exercises, dispositions, withholding, and reporting. Carta experience is a plus and the ability to pick it up quickly is not optional.\n\n - Comfort closing the books on your own work: journal entries, accruals, reconciliations\n\n - Rippling experience is helpful\n\n - Strong attention to detail and the ability to independently reconcile and resolve discrepancies\n\n - A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment\n\nEven better if you have\n\n - Have worked in a hyper growth company\n\n - Have stood up payroll in a new country\n\n - Have worked directly with external auditors on payroll and equity testing\n\n - Have exposure to AP, AR, or T&E operations\n\nCompensation\n\n$160,000 - $190,000 + equity \n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"7cc60c36-138c-408c-98df-55f1b1df2f51","title":"Director of Sales, Enterprise - New York","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-08-20T17:19:04.283+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7cc60c36-138c-408c-98df-55f1b1df2f51","applyUrl":"https://jobs.ashbyhq.com/decagon/7cc60c36-138c-408c-98df-55f1b1df2f51/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our New York office.
The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.
Your background looks something like this
Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.
Trained in MEDDPICC sales methodology or similar value selling framework.
Hire, train, and develop top enterprise AEs while fostering a high-performance culture.
Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.
Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.
Even better if you have
Have experience in territory planning and developing effective sales playbooks.
Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.
Proven ability to drive the sales process from plan to close on large deals.
Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.
Compensation
OTE $336,000 - $420,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our New York office.\n\nThe enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.\n\n \n\nYour background looks something like this\n\n - Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.\n\n - Trained in MEDDPICC sales methodology or similar value selling framework.\n\n - Hire, train, and develop top enterprise AEs while fostering a high-performance culture.\n\n - Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.\n\n - Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.\n \n \n\nEven better if you have\n\n - Have experience in territory planning and developing effective sales playbooks.\n\n - Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.\n\n - Proven ability to drive the sales process from plan to close on large deals.\n\n - Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.\n\n \n\nCompensation\n\nOTE $336,000 - $420,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"483b5f33-a16c-4d43-9396-9bf66124ba15","title":"Head of Workplace Services","department":"People","team":"Workplace","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-18T21:42:43.598+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/483b5f33-a16c-4d43-9396-9bf66124ba15","applyUrl":"https://jobs.ashbyhq.com/decagon/483b5f33-a16c-4d43-9396-9bf66124ba15/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
At Decagon, our offices are more than workplaces - they’re the center of how we build, collaborate and move fast together. From our San Francisco headquarters to expanding spaces in New York, Europe, Australia, and beyond, we create workplaces that are functional, inspiring and deeply aligned with Decagon’s culture.
The Workplace team owns the strategy and operations behind our work environments, from real estate strategy and build-outs to the systems that keep our offices running seamlessly day to day. Our work directly shapes how Decagon operates, bringing intention and precision to the spaces where innovation happens.
About the Role
The Head of Workplace will lead Decagon’s global workplace strategy and operations, ensuring our physical environments scale in step with our growth. You will oversee real estate and expansion projects, manage a team of office leaders, and build the systems that keep our spaces running with precision and purpose.
This role requires equal parts strategy and execution. You will shape Decagon’s long-term workplace vision, from how we design and open new offices to how we evolve our day-to-day operations, ensuring every detail reflects the company’s values and pace.
As a senior leader, you will partner closely with People, Finance, IT and the executive team to deliver world-class spaces that enable collaboration, drive productivity and embody Decagon’s culture of excellence.
In this role, you will
Lead and grow the Workplace team, setting vision and scalable processes for global office operations.
Drive Decagon’s real estate strategy by negotiating leases, managing brokers/vendors, and overseeing build-outs and office openings across San Francisco, New York and Europe.
Manage workplace budgets and optimize spend across real estate, operations and vendors to ensure efficiency at scale
Ensure operational excellence in offices, maintaining high standards for safety, compliance, and employee experience.
Partner with People, Finance, IT, and Leadership to plan for growth and deliver spaces that enable collaboration and high performance
Build programs and policies that create a consistent, high-quality workplace experience across all locations.
Your background looks something like this
6–8+ years of experience in workplace, real estate, or operations, ideally in high-growth startups or tech.
Proven track record leading multi-site expansions and office build-outs.
Skilled in vendor management, project execution, and global workplace operations.
Strong people leadership, with the ability to build, inspire and scale a team.
Comfortable moving fluidly between strategic planning and tactical hands-on execution.
Experience working across geographies in the US and Europe
Compensation
$220K-$280K + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nAt Decagon, our offices are more than workplaces - they’re the center of how we build, collaborate and move fast together. From our San Francisco headquarters to expanding spaces in New York, Europe, Australia, and beyond, we create workplaces that are functional, inspiring and deeply aligned with Decagon’s culture.\n\nThe Workplace team owns the strategy and operations behind our work environments, from real estate strategy and build-outs to the systems that keep our offices running seamlessly day to day. Our work directly shapes how Decagon operates, bringing intention and precision to the spaces where innovation happens.\n\n \n\nAbout the Role\n\nThe Head of Workplace will lead Decagon’s global workplace strategy and operations, ensuring our physical environments scale in step with our growth. You will oversee real estate and expansion projects, manage a team of office leaders, and build the systems that keep our spaces running with precision and purpose.\n\nThis role requires equal parts strategy and execution. You will shape Decagon’s long-term workplace vision, from how we design and open new offices to how we evolve our day-to-day operations, ensuring every detail reflects the company’s values and pace.\n\nAs a senior leader, you will partner closely with People, Finance, IT and the executive team to deliver world-class spaces that enable collaboration, drive productivity and embody Decagon’s culture of excellence.\n\n \n\nIn this role, you will\n\n - Lead and grow the Workplace team, setting vision and scalable processes for global office operations.\n\n - Drive Decagon’s real estate strategy by negotiating leases, managing brokers/vendors, and overseeing build-outs and office openings across San Francisco, New York and Europe.\n\n - Manage workplace budgets and optimize spend across real estate, operations and vendors to ensure efficiency at scale\n\n - Ensure operational excellence in offices, maintaining high standards for safety, compliance, and employee experience.\n\n - Partner with People, Finance, IT, and Leadership to plan for growth and deliver spaces that enable collaboration and high performance\n\n - Build programs and policies that create a consistent, high-quality workplace experience across all locations.\n\n \n\nYour background looks something like this\n\n - 6–8+ years of experience in workplace, real estate, or operations, ideally in high-growth startups or tech.\n\n - Proven track record leading multi-site expansions and office build-outs.\n\n - Skilled in vendor management, project execution, and global workplace operations.\n\n - Strong people leadership, with the ability to build, inspire and scale a team.\n\n - Comfortable moving fluidly between strategic planning and tactical hands-on execution.\n\n - Experience working across geographies in the US and Europe\n\nCompensation\n\n - $220K-$280K + equity \n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"5433ff3a-9a7c-406b-9dd8-23094141b907","title":"Agent Data Scientist","department":"Deployment Strategists","team":"Deployment Strategists","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-20T17:09:36.905+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/5433ff3a-9a7c-406b-9dd8-23094141b907","applyUrl":"https://jobs.ashbyhq.com/decagon/5433ff3a-9a7c-406b-9dd8-23094141b907/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 hands its customer experience to an AI agent, it is one of the largest bets the business will make that year — and enterprises of that size do not make it on a demo. Each customer has their own requirements for how an AI agent should be evaluated, and the narratives we build have to start there and hold up long after the decision is made. Data plays a central role in almost every one of those narratives, which is why Agent Data Science exists.
A deployment is evaluated by many stakeholders inside the customer's organization, including senior leaders, customer experience teams, and technical functions, each with their own criteria for success. You own how performance is defined, measured, and demonstrated against these criteria, from translating them into metrics we operationalize and deliver, to improving the ones that are key to each evaluation. You hold that from the first pre-sales evaluation through the life of the account.
Our team sits within Agent Product Management and focuses mostly on our largest and most complex deployments, while supporting the data needs of Decagon customers more broadly. We are small relative to that surface area, which means the scope you own is very wide and exceptionally cross-functional. The work compounds accordingly: every metric you define on a flagship deployment becomes the default for the deals that follow, and the frameworks you build outlive any single account.
Demonstrating the value of our product is everyone's responsibility, not only ours. So the primary leverage we create comes from making the rest of the organization better at it. That is what lets us stay focused on the hardest and most novel measurement problems our customers bring us, which gives this team real influence over the long-term product roadmap.
About the Role
Most of your time will be spent working directly with customers to establish what should be measured and then building what produces it. Usually, the hard part comes from driving alignment, not the analysis itself.
You own both reporting on performance and improving it, working alongside the Agent Product Managers, Agent Strategy Managers, Strategic Account Directors, and Agent Deployment Engineers on each account. Beyond the work you do with individual customers, you will build the product features and frameworks that make everyone else at Decagon better at this work.
This is a rare combination: the rigor of a strong quant, the presence of a trusted executive advisor, and the ownership of a founder. If you have ever wanted to own the metric rather than report on it, this role was designed for you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes.
In this role, you will
Work directly with customers to define the metrics that will be used to measure performance, then operationalize them so that both sides use and trust them.
Own the delivery of those metrics, where transparent access to data helps reinforce the narrative we build with the customer.
Own improving the metrics that matter most on your accounts, from diagnosing what drives performance to designing the experiments and driving the changes that move them.
Scope and build the product features, tools, and frameworks that empower the rest of Decagon to do more of this work themselves.
Define what success looks like for new initiatives that have no precedent. As Decagon’s product continues to evolve, new surface areas will emerge where the right way to measure success has to be invented rather than applied.
Run tight feedback loops into Product, Engineering, and Research, shaping the product based on what you learn measuring our most demanding deployments.
Your background looks something like this
5+ years in data science, analytics, or another quantitative role where you drove analyses end to end and used them to move decisions, whether at a high-growth technology company, in consulting, or in a forward-deployed or solutions role.
Exceptional judgment when interpreting metrics. You think through the edge cases quickly, and you can see how the same number will be read by someone arguing for us and against us. This includes 80/20 intuition on what’s most important vs. analyzing everything.
Comfort in fast-moving, ambiguous situations where you shape the approach as much as you implement it. Given a question with no established right answer, you can identify the best available option and defend it.
Strong independence. You operate with very little day-to-day direction, set your own priorities against a broad mandate, and bring decisions rather than questions. You are comfortable being the person who defines the work rather than the person who receives it.
Ability to bring stakeholders to a shared definition of success, even when they arrive with different priorities and different levels of technical depth.
Strong technical fundamentals. Fluency in SQL and Python, and comfort working with large volumes of messy, unstructured conversational data.
Even better if you have
A history of building internal tooling that gained meaningful adoption, and the judgment to recognize when a problem should stay a one-off.
Experience working on AI products in production, including evaluating LLM or agent behavior and building the evaluations yourself.
Compensation
$165K-$215K + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 hands its customer experience to an AI agent, it is one of the largest bets the business will make that year — and enterprises of that size do not make it on a demo. Each customer has their own requirements for how an AI agent should be evaluated, and the narratives we build have to start there and hold up long after the decision is made. Data plays a central role in almost every one of those narratives, which is why Agent Data Science exists.\n\nA deployment is evaluated by many stakeholders inside the customer's organization, including senior leaders, customer experience teams, and technical functions, each with their own criteria for success. You own how performance is defined, measured, and demonstrated against these criteria, from translating them into metrics we operationalize and deliver, to improving the ones that are key to each evaluation. You hold that from the first pre-sales evaluation through the life of the account.\n\nOur team sits within Agent Product Management and focuses mostly on our largest and most complex deployments, while supporting the data needs of Decagon customers more broadly. We are small relative to that surface area, which means the scope you own is very wide and exceptionally cross-functional. The work compounds accordingly: every metric you define on a flagship deployment becomes the default for the deals that follow, and the frameworks you build outlive any single account.\n\nDemonstrating the value of our product is everyone's responsibility, not only ours. So the primary leverage we create comes from making the rest of the organization better at it. That is what lets us stay focused on the hardest and most novel measurement problems our customers bring us, which gives this team real influence over the long-term product roadmap.\n\n \n\nAbout the Role\n\nMost of your time will be spent working directly with customers to establish what should be measured and then building what produces it. Usually, the hard part comes from driving alignment, not the analysis itself.\n\nYou own both reporting on performance and improving it, working alongside the Agent Product Managers, Agent Strategy Managers, Strategic Account Directors, and Agent Deployment Engineers on each account. Beyond the work you do with individual customers, you will build the product features and frameworks that make everyone else at Decagon better at this work.\n\nThis is a rare combination: the rigor of a strong quant, the presence of a trusted executive advisor, and the ownership of a founder. If you have ever wanted to own the metric rather than report on it, this role was designed for you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes.\n\n \n\nIn this role, you will\n\n - Work directly with customers to define the metrics that will be used to measure performance, then operationalize them so that both sides use and trust them.\n\n - Own the delivery of those metrics, where transparent access to data helps reinforce the narrative we build with the customer.\n\n - Own improving the metrics that matter most on your accounts, from diagnosing what drives performance to designing the experiments and driving the changes that move them.\n\n - Scope and build the product features, tools, and frameworks that empower the rest of Decagon to do more of this work themselves.\n\n - Define what success looks like for new initiatives that have no precedent. As Decagon’s product continues to evolve, new surface areas will emerge where the right way to measure success has to be invented rather than applied.\n\n - Run tight feedback loops into Product, Engineering, and Research, shaping the product based on what you learn measuring our most demanding deployments.\n\n \n\nYour background looks something like this\n\n - 5+ years in data science, analytics, or another quantitative role where you drove analyses end to end and used them to move decisions, whether at a high-growth technology company, in consulting, or in a forward-deployed or solutions role.\n\n - Exceptional judgment when interpreting metrics. You think through the edge cases quickly, and you can see how the same number will be read by someone arguing for us and against us. This includes 80/20 intuition on what’s most important vs. analyzing everything.\n\n - Comfort in fast-moving, ambiguous situations where you shape the approach as much as you implement it. Given a question with no established right answer, you can identify the best available option and defend it.\n\n - Strong independence. You operate with very little day-to-day direction, set your own priorities against a broad mandate, and bring decisions rather than questions. You are comfortable being the person who defines the work rather than the person who receives it.\n\n - Ability to bring stakeholders to a shared definition of success, even when they arrive with different priorities and different levels of technical depth.\n\n - Strong technical fundamentals. Fluency in SQL and Python, and comfort working with large volumes of messy, unstructured conversational data.\n\n \n\nEven better if you have\n\n - A history of building internal tooling that gained meaningful adoption, and the judgment to recognize when a problem should stay a one-off.\n\n - Experience working on AI products in production, including evaluating LLM or agent behavior and building the evaluations yourself.\n\n \n\nCompensation\n\n$165K-$215K + Equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"94f11556-096f-468d-84f1-7a9b66c79331","title":"Office Manager, Workplace Services","department":"People","team":"Workplace","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-20T21:59:29.327+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/94f11556-096f-468d-84f1-7a9b66c79331","applyUrl":"https://jobs.ashbyhq.com/decagon/94f11556-096f-468d-84f1-7a9b66c79331/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As an Office Manager on our Workplace Services team, you will be the backbone of our office operations, ensuring that everything runs smoothly and efficiently. You'll create a welcoming and organized environment, supporting both employees and visitors while handling a variety of administrative and operational tasks. Your role will be integral in maintaining a positive workplace culture and keeping our office space optimized for productivity.
In this role, you will
Provide a warm and professional welcome to guests, ensuring they have a great experience
Keep conference rooms well-maintained, manage meeting schedules, and ensure all necessary equipment is ready to use
Oversee office, kitchen, and shared workspace upkeep, ensuring supplies are stocked and areas remain organized
Manage meal deliveries, including coordinating lunch and dinner orders, as well as setup and cleanup
Support internal events and special occasions, handling logistics to ensure smooth execution
Coordinate office maintenance, repairs, and serve as the main contact for building management
Monitor and maintain office supply levels to ensure the team has everything they need
Assist with onboarding by preparing workstations, welcoming new hires, and ensuring their workspace is ready from day one
Take ownership of special projects as assigned to improve office operations and efficiency
Your background looks something like this
1–3 years of experience in an office management, administrative, or operational support role
Strong written and verbal communication skills, with the ability to interact professionally across all levels of the organization
Experience managing multiple priorities in a fast-paced environment while maintaining attention to detail
A strong customer service approach and mentality
A knack for spotting inefficiencies and taking initiative to improve processes
A track record of being the go-to person who keeps things running behind the scenes
Compensation
$95,000 - $120,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs an Office Manager on our Workplace Services team, you will be the backbone of our office operations, ensuring that everything runs smoothly and efficiently. You'll create a welcoming and organized environment, supporting both employees and visitors while handling a variety of administrative and operational tasks. Your role will be integral in maintaining a positive workplace culture and keeping our office space optimized for productivity.\n\nIn this role, you will\n\n - Provide a warm and professional welcome to guests, ensuring they have a great experience\n\n - Keep conference rooms well-maintained, manage meeting schedules, and ensure all necessary equipment is ready to use\n\n - Oversee office, kitchen, and shared workspace upkeep, ensuring supplies are stocked and areas remain organized\n\n - Manage meal deliveries, including coordinating lunch and dinner orders, as well as setup and cleanup\n\n - Support internal events and special occasions, handling logistics to ensure smooth execution\n\n - Coordinate office maintenance, repairs, and serve as the main contact for building management\n\n - Monitor and maintain office supply levels to ensure the team has everything they need\n\n - Assist with onboarding by preparing workstations, welcoming new hires, and ensuring their workspace is ready from day one\n\n - Take ownership of special projects as assigned to improve office operations and efficiency\n\nYour background looks something like this\n\n - 1–3 years of experience in an office management, administrative, or operational support role\n\n - Strong written and verbal communication skills, with the ability to interact professionally across all levels of the organization\n\n - Experience managing multiple priorities in a fast-paced environment while maintaining attention to detail\n\n - A strong customer service approach and mentality\n\n - A knack for spotting inefficiencies and taking initiative to improve processes\n\n - A track record of being the go-to person who keeps things running behind the scenes\n \n\nCompensation\n$95,000 - $120,000 + Equity\n\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"cc44f853-b96e-47f5-ae70-b9948eceaa4f","title":"Governance, Risk, and Compliance Manager - Privacy","department":"Engineering","team":"GRC","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-21T17:41:10.169+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/cc44f853-b96e-47f5-ae70-b9948eceaa4f","applyUrl":"https://jobs.ashbyhq.com/decagon/cc44f853-b96e-47f5-ae70-b9948eceaa4f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
Join Decagon as a Governance, Risk, and Compliance Manager and play a critical role in securing customer trust as we scale to serve Fortune 500 and international enterprises. Working closely with the head of security and compliance, you'll be responsible for the day-to-day execution of our compliance program and customer security engagements. This is a high-impact role where you'll directly contribute to closing enterprise deals by efficiently managing security communications with customers, supporting compliance audits, and improving our security documentation. Perfect for someone who thrives in a high impact organization with attention to detail, excellent writing skills, and who wants to build expertise in enterprise AI compliance.
Improve and maintain the privacy program against ISO 27701, ISO 27018, HIPAA, GDPR, CCPA/CPRA and the wider set of US state laws.
Own Decagon's privacy program operations end to end: data inventory, DSAR intake and fulfillment, DPAs and cross-border transfer mechanisms, data retention schedule, subprocessor onboarding and our public subprocessor list, breach notification readiness, and company-wide privacy training.
Partner with legal team to improve existing programs on data residency, subprocessor flow-downs, retention by data class, DPIAs and transfer impact assessments, while owning and driving day-to-day decision.
5+ years of GRC experience in high-growth SaaS or technology companies, with direct responsibility for privacy compliance programs
Proven track record successfully contributing to SOC 2, ISO 27001, or similar enterprise compliance certifications
Experience in data privacy regulations including CCPA, GDPR, and emerging AI governance frameworks
Strong project management skills with ability to coordinate cross-functional teams under tight deadlines
Excellent written and verbal communication skills to translate complex security concepts for diverse audiences
Working knowledge of technical security controls and ability to collaborate effectively with engineering teams
Experience with AI/ML compliance frameworks and understanding of unique risks in conversational AI systems
Background in healthcare or financial services with knowledge of HIPAA or PCI requirements
Track record of building GRC programs at companies scaling from startup to enterprise
Experience with GRC platforms like Vanta, Drata, or SecureFrame to automate compliance workflows
Understanding of cloud security particularly Google Cloud Platform compliance and security features
$190K – $275K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nOur mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n\n\n\nABOUT THE ROLE\n\nJoin Decagon as a Governance, Risk, and Compliance Manager and play a critical role in securing customer trust as we scale to serve Fortune 500 and international enterprises. Working closely with the head of security and compliance, you'll be responsible for the day-to-day execution of our compliance program and customer security engagements. This is a high-impact role where you'll directly contribute to closing enterprise deals by efficiently managing security communications with customers, supporting compliance audits, and improving our security documentation. Perfect for someone who thrives in a high impact organization with attention to detail, excellent writing skills, and who wants to build expertise in enterprise AI compliance.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Improve and maintain the privacy program against ISO 27701, ISO 27018, HIPAA, GDPR, CCPA/CPRA and the wider set of US state laws.\n\n - Own Decagon's privacy program operations end to end: data inventory, DSAR intake and fulfillment, DPAs and cross-border transfer mechanisms, data retention schedule, subprocessor onboarding and our public subprocessor list, breach notification readiness, and company-wide privacy training.\n\n - Partner with legal team to improve existing programs on data residency, subprocessor flow-downs, retention by data class, DPIAs and transfer impact assessments, while owning and driving day-to-day decision.\n \n \n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 5+ years of GRC experience in high-growth SaaS or technology companies, with direct responsibility for privacy compliance programs\n\n - Proven track record successfully contributing to SOC 2, ISO 27001, or similar enterprise compliance certifications\n\n - Experience in data privacy regulations including CCPA, GDPR, and emerging AI governance frameworks\n\n - Strong project management skills with ability to coordinate cross-functional teams under tight deadlines\n\n - Excellent written and verbal communication skills to translate complex security concepts for diverse audiences\n\n - Working knowledge of technical security controls and ability to collaborate effectively with engineering teams\n \n \n\n\nEVEN BETTER IF YOU HAVE\n\n - Experience with AI/ML compliance frameworks and understanding of unique risks in conversational AI systems\n\n - Background in healthcare or financial services with knowledge of HIPAA or PCI requirements\n\n - Track record of building GRC programs at companies scaling from startup to enterprise\n\n - Experience with GRC platforms like Vanta, Drata, or SecureFrame to automate compliance workflows\n\n - Understanding of cloud security particularly Google Cloud Platform compliance and security features\n \n \n\n\nCOMPENSATION\n\n$190K – $275K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"97f14fcf-d8ff-41b2-9108-d35ddd9f595e","title":"Senior Software Engineer, Data Infrastructure","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-24T23:01:42.116+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/97f14fcf-d8ff-41b2-9108-d35ddd9f595e","applyUrl":"https://jobs.ashbyhq.com/decagon/97f14fcf-d8ff-41b2-9108-d35ddd9f595e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We organize around four focus areas:
Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.
Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.
ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.
Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.
Our mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.
About the Role
We're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.
In this role, you will
Design and implement high‑throughput data pipelines and streaming systems with strong SLOs, clear runbooks, and actionable telemetry.
Build and operate real‑time and batch ingestion infrastructure using tools like Kafka, Flink, and Airflow.
Own our analytical data layer — schema design, query performance, and cost optimization across ClickHouse, BigQuery, or similar.
Partner with research and product teams to architect data solutions, evaluate performance, and scale new features.
Tune pipeline and query latencies: optimize data paths, apply smart caching/partitioning, and hit tight p95/p99 targets.
Lead infrastructure‑as‑code (Terraform) and GitOps practices for data systems; reduce drift with reusable modules and policy‑as‑code.
Participate in on‑call and drive down toil through automation and elimination of recurring data issues.
Your background looks something like this
5+ years building and operating production data infrastructure at scale.
Hands-on experience with Tier 1 data technologies: ClickHouse, Kafka (or MSK/Pub‑Sub/RabbitMQ), and Flink or dbt.
Proven track record meeting high availability and low latency targets across streaming and batch workloads.
Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and strong incident response discipline.
Clear written communication and the ability to turn ambiguous data requirements into simple, reliable designs.
Even better if you have
Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)
Familiarity with Spark or Dask for large‑scale data processing
Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)
Experience being an early data/platform/infrastructure engineer at another company
Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)
Experience with customer‑managed deployments
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\nWe organize around four focus areas:\n\n - Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.\n\n - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.\n\n - ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.\n\n - Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.\n\nOur mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.\n\n \n\nAbout the Role\nWe're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.\n\nIn this role, you will\n\n - Design and implement high‑throughput data pipelines and streaming systems with strong SLOs, clear runbooks, and actionable telemetry.\n\n - Build and operate real‑time and batch ingestion infrastructure using tools like Kafka, Flink, and Airflow.\n\n - Own our analytical data layer — schema design, query performance, and cost optimization across ClickHouse, BigQuery, or similar.\n\n - Partner with research and product teams to architect data solutions, evaluate performance, and scale new features.\n\n - Tune pipeline and query latencies: optimize data paths, apply smart caching/partitioning, and hit tight p95/p99 targets.\n\n - Lead infrastructure‑as‑code (Terraform) and GitOps practices for data systems; reduce drift with reusable modules and policy‑as‑code.\n\n - Participate in on‑call and drive down toil through automation and elimination of recurring data issues.\n\nYour background looks something like this\n\n - 5+ years building and operating production data infrastructure at scale.\n\n - Hands-on experience with Tier 1 data technologies: ClickHouse, Kafka (or MSK/Pub‑Sub/RabbitMQ), and Flink or dbt.\n\n - Proven track record meeting high availability and low latency targets across streaming and batch workloads.\n\n - Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and strong incident response discipline.\n\n - Clear written communication and the ability to turn ambiguous data requirements into simple, reliable designs.\n\nEven better if you have\n\n - Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)\n\n - Familiarity with Spark or Dask for large‑scale data processing\n\n - Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)\n\n - Experience being an early data/platform/infrastructure engineer at another company\n\n - Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)\n\n - Experience with customer‑managed deployments\n\n \n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"3fd94885-5e06-4018-9421-00e7e692472a","title":"Growth Engineer, Web & Growth Products","department":"Marketing","team":"Growth Marketing","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-27T17:25:09.672+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3fd94885-5e06-4018-9421-00e7e692472a","applyUrl":"https://jobs.ashbyhq.com/decagon/3fd94885-5e06-4018-9421-00e7e692472a/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We're looking for a Growth Engineer to own the technical surface areas that drive Decagon's growth – including our website and technical growth products that go beyond what a marketing team can typically ship on its own – interactive tools, AI-powered demo experiences, and other product-like growth tools. You'll own the strategy behind what gets built and in what order, treating the site as a product with a real roadmap rather than a series of one-off requests.
What you might build
Tools that automate the creation of customized assets and experiences – a personalized landing page builder, interactive voice demos, and similar – built once and distributed across channels to drive pipeline growth.
Internal tooling that automates manual work in ad platforms for our paid digital team – audience building, bid/budget adjustments, reporting rollups, etc.
Agents that pull from our own AI stack, Salesforce, and marketing tools to surface key intent signals to our Sales team.
In this role, you will
Own the website as a product: Take website strategy, prioritization, and roadmap ownership – deciding what gets built, in what order, and why, balancing growth impact against everything else competing for the site's attention. Help build the technical foundation for our website and growth surfaces to work well across international markets as we expand.
Build technical growth products beyond the website: Design and ship the kinds of tools described above – things that need engineering judgment, not just marketing execution, and that leverage Decagon's own AI stack to create novel prospect experiences that convert into quality pipeline.
Drive conversion rate optimization: Establish the testing infrastructure and cadence that lets the team run structured experiments on the site.
Grow the team around you: As the work compounds, hire and mentor the specialists who take on day-to-day ownership of website execution, SEO/AEO, and related functions. You'll shape what that team looks like and how it operates.
Partner cross-functionally: Work closely with the rest of the growth/demand gen team, product engineering, and regional sales leadership to make sure technical growth investments track where the business actually needs them.
Your background looks something like this
5+ years of experience in software engineering, with growth/marketing exposure and a track record of shipping real technical products.
Have owned a company's website or a comparable technical growth surface as a product — with accountability for strategy, prioritization, and outcomes.
Comfortable operating across the full stack of what \"technical growth\" means: CMS architecture, hands-on product-style builds (APIs, integrations, AI-powered tooling), etc.
Have built and shipped growth-oriented products or tools.
Strong enough technical judgment to evaluate and eventually manage specialists in SEO/AEO and website ops if you're not doing that work yourself long-term.
Thrive in ambiguity — this role starts as a mix of building things yourself and figuring out what to hire for, and the shape of your team six months from now may look different from what's written here.
Even better if you have
Experience standing up a website or product experience across multiple international markets or languages.
Experience with AI/LLM-powered tooling in a growth or marketing context
Experience with tools like Clay, Webflow, Gumloop, Dust, etc.
Compensation
$180,000 - $225,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe're looking for a Growth Engineer to own the technical surface areas that drive Decagon's growth – including our website and technical growth products that go beyond what a marketing team can typically ship on its own – interactive tools, AI-powered demo experiences, and other product-like growth tools. You'll own the strategy behind what gets built and in what order, treating the site as a product with a real roadmap rather than a series of one-off requests.\n\n\n\n\nWhat you might build\n\n - Tools that automate the creation of customized assets and experiences – a personalized landing page builder, interactive voice demos, and similar – built once and distributed across channels to drive pipeline growth.\n\n - Internal tooling that automates manual work in ad platforms for our paid digital team – audience building, bid/budget adjustments, reporting rollups, etc.\n\n - Agents that pull from our own AI stack, Salesforce, and marketing tools to surface key intent signals to our Sales team.\n\n \n\nIn this role, you will\n\n - Own the website as a product: Take website strategy, prioritization, and roadmap ownership – deciding what gets built, in what order, and why, balancing growth impact against everything else competing for the site's attention. Help build the technical foundation for our website and growth surfaces to work well across international markets as we expand.\n\n - Build technical growth products beyond the website: Design and ship the kinds of tools described above – things that need engineering judgment, not just marketing execution, and that leverage Decagon's own AI stack to create novel prospect experiences that convert into quality pipeline.\n\n - Drive conversion rate optimization: Establish the testing infrastructure and cadence that lets the team run structured experiments on the site.\n\n - Grow the team around you: As the work compounds, hire and mentor the specialists who take on day-to-day ownership of website execution, SEO/AEO, and related functions. You'll shape what that team looks like and how it operates.\n\n - Partner cross-functionally: Work closely with the rest of the growth/demand gen team, product engineering, and regional sales leadership to make sure technical growth investments track where the business actually needs them.\n\n \n\nYour background looks something like this\n\n - 5+ years of experience in software engineering, with growth/marketing exposure and a track record of shipping real technical products.\n\n - Have owned a company's website or a comparable technical growth surface as a product — with accountability for strategy, prioritization, and outcomes.\n\n - Comfortable operating across the full stack of what \"technical growth\" means: CMS architecture, hands-on product-style builds (APIs, integrations, AI-powered tooling), etc.\n\n - Have built and shipped growth-oriented products or tools.\n\n - Strong enough technical judgment to evaluate and eventually manage specialists in SEO/AEO and website ops if you're not doing that work yourself long-term.\n\n - Thrive in ambiguity — this role starts as a mix of building things yourself and figuring out what to hire for, and the shape of your team six months from now may look different from what's written here.\n\n \n\nEven better if you have\n\n - Experience standing up a website or product experience across multiple international markets or languages.\n\n - Experience with AI/LLM-powered tooling in a growth or marketing context\n\n - Experience with tools like Clay, Webflow, Gumloop, Dust, etc.\n\n\n\nCompensation \n$180,000 - $225,000 + Equity \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"9cf2db48-bfc8-4819-874c-785925bdfb86","title":"Senior Software Engineer, Application Security","department":"Engineering","team":"Security","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-07-29T23:05:07.125+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9cf2db48-bfc8-4819-874c-785925bdfb86","applyUrl":"https://jobs.ashbyhq.com/decagon/9cf2db48-bfc8-4819-874c-785925bdfb86/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role
Lead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.
In this role, you will
Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.
Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment
Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications
Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling
Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity
Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements
Your background looks something like this
Have 5+ years of hands-on application security engineering experience
Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment
Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications
Experience implementing application security testing tools and integrating security into CI/CD pipelines
Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks
Proven track record working with engineering teams to remediate security findings while balancing security and business requirements
Even better
Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections
Background with large-scale, multi-tenant SaaS applications handling sensitive customer data
Familiarity with Google Cloud application security services and container security best practices
Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective
Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nOur mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n\n\nAbout the Role\n\nLead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.\n\n\n\nIn this role, you will\n\n - Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.\n\n - Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment\n\n - Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications\n\n - Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling\n\n - Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity\n\n - Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements\n \n \n\nYour background looks something like this\n\n - Have 5+ years of hands-on application security engineering experience\n\n - Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment\n\n - Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications\n\n - Experience implementing application security testing tools and integrating security into CI/CD pipelines\n\n - Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks\n\n - Proven track record working with engineering teams to remediate security findings while balancing security and business requirements\n \n \n\nEven better\n\n - Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections\n\n - Background with large-scale, multi-tenant SaaS applications handling sensitive customer data\n\n - Familiarity with Google Cloud application security services and container security best practices\n\n - Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective\n\n - Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"40107edb-55f2-4153-914e-de78e092cd5f","title":"Business Systems Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-09-01T15:37:02.500+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/40107edb-55f2-4153-914e-de78e092cd5f","applyUrl":"https://jobs.ashbyhq.com/decagon/40107edb-55f2-4153-914e-de78e092cd5f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
This role rolls up into the AI Transformation team, within the broader Finance Org today — though our mandate reaches far beyond it. We're pushing to leverage AI across the entire organization, creating multiples of efficiency in how every function operates. We partner closely across Finance, Accounting, People, Legal, Sales, to partner and develop solutions in a meaningful way. We execute and deliver at extremely fast velocity.
About the Role
Decagon is growing fast — we're looking for a Business Systems Manager to own the implementation, deployment, and maintenance of our ERP, and to drive ownership across our broader systems landscape — Ramp, Navan, TeamOhana, Aleph, and more. This isn't a role about evaluating tools and writing decks. You'll be hands-on, driving the full SDLC across all of these systems while partnering closely with every relevant business stakeholder.
You navigate and thrive in ambiguous environments, constantly iterating to get to best-in-class. You move with urgency, with a clear goal: transforming our systems landscape to be as efficient and effective as possible.
If you're the kind of person who looks at a business system and immediately sees ten ways to make it better — this role was built for you.
In this role, you will
Own and scale the company’s business systems ecosystem — including ERP, Ramp, Navan, TeamOhana, Aleph, Variabl and other critical platforms
Oversee systems strategy, architecture, configuration, integrations, access governance, data integrity, optimization, and ongoing administration across the organization.
Design and maintain end-to-end processes across the full financial and operational lifecycle, closing gaps between upstream tools and the ERP through disciplined integration design.
Identify operational bottlenecks across Finance, Accounting, People, and Legal, and deploy automated or AI-powered solutions to reduce manual data entry and error.
Lead the rollout of new tools, features, and system upgrades — training teams, running user acceptance testing, and protecting business continuity along the way.
Partner with Finance, Accounting, People, Legal, and Engineering to translate business requirements into scalable system solutions, and communicate impact — time saved, cost reduced, errors eliminated — back to leadership.
Your background looks something like this
You have 6+ years of hands-on experience administering business systems — ERP, HRIS, spend, and travel platforms
You have hands-on experience with AI-native tools and have used them to automate real workflows — you're already using tools like Claude, Claude Code, or Cursor to build and ship solutions, not just experimenting with them.
You have deep expertise in end-to-end finance/accounting workflows — AP, AR, GL, month-end close, and consolidations
You're comfortable navigating the build vs. buy decision, and know when middleware or an off-the-shelf tool beats a custom build.
You align system architecture and business priorities through strong cross-functional collaboration — you build trust quickly with Finance, People, Legal, and every other partner you work with.
You have a proven ability to independently drive complex projects under ambiguity and deliver results, without needing formal authority to get things done.
Even better if you have
You've led AI transformation initiatives specifically within G&A or back-office functions — you know the common failure modes and how to avoid them.
You have a product mindset: you don't just build automations, you build things people actually adopt and love using.
Compensation
$180K - $220K + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThis role rolls up into the AI Transformation team, within the broader Finance Org today — though our mandate reaches far beyond it. We're pushing to leverage AI across the entire organization, creating multiples of efficiency in how every function operates. We partner closely across Finance, Accounting, People, Legal, Sales, to partner and develop solutions in a meaningful way. We execute and deliver at extremely fast velocity.\n\n\n\nAbout the Role\n\nDecagon is growing fast — we're looking for a Business Systems Manager to own the implementation, deployment, and maintenance of our ERP, and to drive ownership across our broader systems landscape — Ramp, Navan, TeamOhana, Aleph, and more. This isn't a role about evaluating tools and writing decks. You'll be hands-on, driving the full SDLC across all of these systems while partnering closely with every relevant business stakeholder.\n\nYou navigate and thrive in ambiguous environments, constantly iterating to get to best-in-class. You move with urgency, with a clear goal: transforming our systems landscape to be as efficient and effective as possible.\n\nIf you're the kind of person who looks at a business system and immediately sees ten ways to make it better — this role was built for you.\n\n\n\nIn this role, you will\n\n - Own and scale the company’s business systems ecosystem — including ERP, Ramp, Navan, TeamOhana, Aleph, Variabl and other critical platforms\n\n - Oversee systems strategy, architecture, configuration, integrations, access governance, data integrity, optimization, and ongoing administration across the organization.\n\n - Design and maintain end-to-end processes across the full financial and operational lifecycle, closing gaps between upstream tools and the ERP through disciplined integration design.\n\n - Identify operational bottlenecks across Finance, Accounting, People, and Legal, and deploy automated or AI-powered solutions to reduce manual data entry and error.\n\n - Lead the rollout of new tools, features, and system upgrades — training teams, running user acceptance testing, and protecting business continuity along the way.\n\n - Partner with Finance, Accounting, People, Legal, and Engineering to translate business requirements into scalable system solutions, and communicate impact — time saved, cost reduced, errors eliminated — back to leadership.\n\n\n\nYour background looks something like this\n\n - You have 6+ years of hands-on experience administering business systems — ERP, HRIS, spend, and travel platforms\n\n - You have hands-on experience with AI-native tools and have used them to automate real workflows — you're already using tools like Claude, Claude Code, or Cursor to build and ship solutions, not just experimenting with them.\n\n - You have deep expertise in end-to-end finance/accounting workflows — AP, AR, GL, month-end close, and consolidations\n\n - You're comfortable navigating the build vs. buy decision, and know when middleware or an off-the-shelf tool beats a custom build.\n\n - You align system architecture and business priorities through strong cross-functional collaboration — you build trust quickly with Finance, People, Legal, and every other partner you work with.\n\n - You have a proven ability to independently drive complex projects under ambiguity and deliver results, without needing formal authority to get things done.\n\n\n\nEven better if you have\n\n - You've led AI transformation initiatives specifically within G&A or back-office functions — you know the common failure modes and how to avoid them.\n\n - You have a product mindset: you don't just build automations, you build things people actually adopt and love using.\n\n\n\nCompensation\n$180K - $220K + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"c68de30e-1293-48bd-8f8e-dbbbb7d204b9","title":"AI Acceleration Engineer","department":"Finance","team":"Finance","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-09-01T15:49:08.277+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c68de30e-1293-48bd-8f8e-dbbbb7d204b9","applyUrl":"https://jobs.ashbyhq.com/decagon/c68de30e-1293-48bd-8f8e-dbbbb7d204b9/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
This role rolls up into the AI Acceleration team, within the broader Finance Org today - though our mandate reaches far beyond it. We're pushing to leverage AI across the entire organization, creating multiples of efficiency in how every function operates. We partner closely across Finance, Accounting, People, Legal, and Sales to develop solutions in a meaningful way. We execute and deliver at extremely fast velocity.
About the Role
Decagon is growing fast, and we're looking for an AI Acceleration Engineer to build the systems the company runs on and make AI a practical part of how every team works.
You'll extend the platform that already serves as our source of truth for contracts and customers, automate the billing, collections, and close work that still takes days of manual effort each month, and replace processes running on spreadsheets with systems people can trust. You'll also AI-pill the rest of the company, giving them the MCP servers, skills, agents, and artifacts to automate their own work.
This isn't a role about evaluating tools and writing decks. It's a hands-on technical role: you'll own what you build and keep owning it, working directly with the people whose processes you're changing. Because this space moves every few weeks, you'll be the one deciding what's worth adopting and getting it into people's hands. If you see manual processes as problems to engineer away, and have the range to do it, this role was built for you.
In this role, you will
Own projects end to end, from requirements gathering and solution design through development, testing, deployment, and ongoing maintenance.
Build and maintain the web applications and integrations internal teams run on, from existing systems such as our internal contract and revenue platform to new tools you design and stand up from scratch.
Work with stakeholders across Finance, Accounting, Legal, People, and Recruiting to surface new use cases and areas to automate, and determine whether each calls for a custom build, an AI vendor, or a hybrid approach.
Take on major workstreams as they come up: billing, revenue recognition, usage data ingestion, and reconciliation across our internal data, the ERP, and Salesforce.
Build the interfaces that let others work with our systems through AI, including MCP servers, skills, and agent-facing tooling, and enable power users across the business to handle the simpler automations themselves.
Measure and communicate impact back to leadership: time saved, cost reduced, errors eliminated.
Your background looks something like this
You have 6+ years of hands-on experience building the internal tools, systems, and automations that business teams rely on — internal tooling, business systems, and/or revenue and finance operations.
You have owned projects across the full lifecycle, from requirements gathering through deployment and ongoing maintenance.
You're technical enough to build production-quality internal tools, but you're not looking for a product engineering role — the work here is solving business problems, and that's where you want to spend your time.
You're a strong generalist who could go deep on billing one quarter and rebuild a recruiting workflow the next.
You have sound instincts for how systems should be built — how data flows, where things break, and what it takes for someone else to maintain your work. Fundamentals matter more here than familiarity with any particular tool.
You know when a workflow calls for an agentic/AI approach and when a deterministic pipeline is the better answer.
You have hands-on experience with AI-native coding tools such as Claude Code, Codex, Cursor and have used them to ship production solutions. Coding experience is preferred: Python, TypeScript, or JavaScript; working with APIs; and deploying what you build.
You build trust quickly with Finance, Accounting, Legal, and People, and can independently drive complex projects under ambiguity without needing formal authority to get things done.
Even better if you have
You've led AI acceleration / transformation initiatives — you know the common failure modes and how to avoid them.
You have a product mindset: you don't just build automations, you build things people actually adopt and love using.
You have hands-on GCP experience — Cloud Run, BigQuery, Cloud Functions, Pub/Sub — and have built custom MCP servers, not just used them.
You've worked on billing or revenue systems, or been through an ERP implementation
Compensation
$180K - $220K + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThis role rolls up into the AI Acceleration team, within the broader Finance Org today - though our mandate reaches far beyond it. We're pushing to leverage AI across the entire organization, creating multiples of efficiency in how every function operates. We partner closely across Finance, Accounting, People, Legal, and Sales to develop solutions in a meaningful way. We execute and deliver at extremely fast velocity.\n\n \n\nAbout the Role\n\nDecagon is growing fast, and we're looking for an AI Acceleration Engineer to build the systems the company runs on and make AI a practical part of how every team works.\n\nYou'll extend the platform that already serves as our source of truth for contracts and customers, automate the billing, collections, and close work that still takes days of manual effort each month, and replace processes running on spreadsheets with systems people can trust. You'll also AI-pill the rest of the company, giving them the MCP servers, skills, agents, and artifacts to automate their own work.\n\nThis isn't a role about evaluating tools and writing decks. It's a hands-on technical role: you'll own what you build and keep owning it, working directly with the people whose processes you're changing. Because this space moves every few weeks, you'll be the one deciding what's worth adopting and getting it into people's hands. If you see manual processes as problems to engineer away, and have the range to do it, this role was built for you.\n\n \n\nIn this role, you will\n\n - Own projects end to end, from requirements gathering and solution design through development, testing, deployment, and ongoing maintenance.\n\n - Build and maintain the web applications and integrations internal teams run on, from existing systems such as our internal contract and revenue platform to new tools you design and stand up from scratch.\n\n - Work with stakeholders across Finance, Accounting, Legal, People, and Recruiting to surface new use cases and areas to automate, and determine whether each calls for a custom build, an AI vendor, or a hybrid approach.\n\n - Take on major workstreams as they come up: billing, revenue recognition, usage data ingestion, and reconciliation across our internal data, the ERP, and Salesforce.\n\n - Build the interfaces that let others work with our systems through AI, including MCP servers, skills, and agent-facing tooling, and enable power users across the business to handle the simpler automations themselves.\n\n - Measure and communicate impact back to leadership: time saved, cost reduced, errors eliminated.\n\n \n\nYour background looks something like this\n\n - You have 6+ years of hands-on experience building the internal tools, systems, and automations that business teams rely on — internal tooling, business systems, and/or revenue and finance operations.\n\n - You have owned projects across the full lifecycle, from requirements gathering through deployment and ongoing maintenance.\n\n - You're technical enough to build production-quality internal tools, but you're not looking for a product engineering role — the work here is solving business problems, and that's where you want to spend your time.\n\n - You're a strong generalist who could go deep on billing one quarter and rebuild a recruiting workflow the next.\n\n - You have sound instincts for how systems should be built — how data flows, where things break, and what it takes for someone else to maintain your work. Fundamentals matter more here than familiarity with any particular tool.\n\n - You know when a workflow calls for an agentic/AI approach and when a deterministic pipeline is the better answer.\n\n - You have hands-on experience with AI-native coding tools such as Claude Code, Codex, Cursor and have used them to ship production solutions. Coding experience is preferred: Python, TypeScript, or JavaScript; working with APIs; and deploying what you build.\n\n - You build trust quickly with Finance, Accounting, Legal, and People, and can independently drive complex projects under ambiguity without needing formal authority to get things done.\n\n \n\nEven better if you have\n\n - You've led AI acceleration / transformation initiatives — you know the common failure modes and how to avoid them.\n\n - You have a product mindset: you don't just build automations, you build things people actually adopt and love using.\n\n - You have hands-on GCP experience — Cloud Run, BigQuery, Cloud Functions, Pub/Sub — and have built custom MCP servers, not just used them.\n\n - You've worked on billing or revenue systems, or been through an ERP implementation\n\n \n\nCompensation\n$180K - $220K + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."},{"id":"e0ed6769-e357-41e9-88f8-6c8ba84390bb","title":"Growth Marketing Manager, Paid Social","department":"Marketing","team":"Growth Marketing","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-09-01T19:42:31.402+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e0ed6769-e357-41e9-88f8-6c8ba84390bb","applyUrl":"https://jobs.ashbyhq.com/decagon/e0ed6769-e357-41e9-88f8-6c8ba84390bb/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We're looking for a Growth Marketing Manager to scale Decagon's paid social programs internationally, with an initial focus on EMEA. This role owns paid social spend end-to-end—LinkedIn, Meta, Reddit, emerging platforms—and is responsible for standing up and scaling an EMEA motion. You'll partner closely with EMEA sales leadership to make sure spend allocation tracks where the deals actually are, not just where measurement is easiest.
This is a channel-owner role for someone who's spiked in paid social specifically and has managed large budgets where efficiency and allocation decisions really matter. While paid social is the core of the role, you'll also flex into adjacent demand gen work—ABM, landing pages, email—as EMEA-specific needs come up.
In this role, you will
Own paid social end-to-end: Run LinkedIn, Meta, X, and emerging platforms from creative brief through launch, optimization, and reporting. You're accountable for efficiency and output across the full paid social budget, not just execution.
Scale spend into EMEA: Stand up and grow a paid social motion in EMEA from its current early stage. Adapt targeting, creative, and budget pacing to local buying behavior, currencies, and compliance requirements (GDPR and beyond).
Align spend to sales opportunity: Partner with EMEA sales leadership to make sure budget allocation tracks where the actual pipeline opportunity is by market and segment, not just where measurement is easiest.
Build the attribution story: Own how paid social spend connects to pipeline and revenue by market and channel. Bring your own point of view on what's working, backed by data, not just activity metrics like CTR and CPL.
Test and systematize: Run structured experiments across creative, audiences, and channels, and turn what works into repeatable playbooks the rest of the team can use.
Flex into adjacent demand gen: Support EMEA-specific ABM, landing pages, and email work as needs come up, in partnership with the broader demand gen team.
Your background looks something like this
5+ years in performance marketing with a clear specialization in paid social (LinkedIn, Meta, Reddit, TikTok, or similar) rather than search.
Managed paid social budgets at meaningful scale (six-figure+ monthly spend) and can speak to how you allocated across campaigns, audiences, and markets.
Have run or scaled paid social programs in EMEA specifically—different currencies, buying behaviors, compliance considerations (GDPR, etc.), and local nuances in creative and targeting.
Analytical and comfortable owning your own attribution story: connecting spend by market/channel to pipeline and revenue, not just CTR and CPL.
Used to working cross-functionally with regional sales teams to align spend with where the pipeline opportunity actually is.
Can flex beyond paid social into adjacent demand gen work (ABM, landing pages, email) when EMEA-specific needs call for it.
Thrive in a fast-paced startup environment, where you're expected to take ownership, move quickly, and learn as you go.
Even better if you have
Have experience with Clay or similar audience-building tools and are comfortable building and iterating on paid audiences
Have stood up a paid social program in a new region from scratch (rather than inheriting one already built).
Speak a European language relevant to key EMEA markets (UK, DACH, France, Benelux, Nordics).
Bring point of view on emerging paid social channels or formats worth testing in EMEA.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe're looking for a Growth Marketing Manager to scale Decagon's paid social programs internationally, with an initial focus on EMEA. This role owns paid social spend end-to-end—LinkedIn, Meta, Reddit, emerging platforms—and is responsible for standing up and scaling an EMEA motion. You'll partner closely with EMEA sales leadership to make sure spend allocation tracks where the deals actually are, not just where measurement is easiest.\n\nThis is a channel-owner role for someone who's spiked in paid social specifically and has managed large budgets where efficiency and allocation decisions really matter. While paid social is the core of the role, you'll also flex into adjacent demand gen work—ABM, landing pages, email—as EMEA-specific needs come up.\n\n \n\nIn this role, you will\n\n - Own paid social end-to-end: Run LinkedIn, Meta, X, and emerging platforms from creative brief through launch, optimization, and reporting. You're accountable for efficiency and output across the full paid social budget, not just execution.\n\n - Scale spend into EMEA: Stand up and grow a paid social motion in EMEA from its current early stage. Adapt targeting, creative, and budget pacing to local buying behavior, currencies, and compliance requirements (GDPR and beyond).\n\n - Align spend to sales opportunity: Partner with EMEA sales leadership to make sure budget allocation tracks where the actual pipeline opportunity is by market and segment, not just where measurement is easiest.\n\n - Build the attribution story: Own how paid social spend connects to pipeline and revenue by market and channel. Bring your own point of view on what's working, backed by data, not just activity metrics like CTR and CPL.\n\n - Test and systematize: Run structured experiments across creative, audiences, and channels, and turn what works into repeatable playbooks the rest of the team can use.\n\n - Flex into adjacent demand gen: Support EMEA-specific ABM, landing pages, and email work as needs come up, in partnership with the broader demand gen team.\n\n \n\nYour background looks something like this\n\n - 5+ years in performance marketing with a clear specialization in paid social (LinkedIn, Meta, Reddit, TikTok, or similar) rather than search.\n\n - Managed paid social budgets at meaningful scale (six-figure+ monthly spend) and can speak to how you allocated across campaigns, audiences, and markets.\n\n - Have run or scaled paid social programs in EMEA specifically—different currencies, buying behaviors, compliance considerations (GDPR, etc.), and local nuances in creative and targeting.\n\n - Analytical and comfortable owning your own attribution story: connecting spend by market/channel to pipeline and revenue, not just CTR and CPL.\n\n - Used to working cross-functionally with regional sales teams to align spend with where the pipeline opportunity actually is.\n\n - Can flex beyond paid social into adjacent demand gen work (ABM, landing pages, email) when EMEA-specific needs call for it.\n\n - Thrive in a fast-paced startup environment, where you're expected to take ownership, move quickly, and learn as you go.\n\n \n\nEven better if you have\n\n - Have experience with Clay or similar audience-building tools and are comfortable building and iterating on paid audiences\n\n - Have stood up a paid social program in a new region from scratch (rather than inheriting one already built).\n\n - Speak a European language relevant to key EMEA markets (UK, DACH, France, Benelux, Nordics).\n\n - Bring point of view on emerging paid social channels or formats worth testing in EMEA.\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans."}],"apiVersion":"1"}