Mastra has a highly capable engineering team, and our pace of development has sometimes meant that design has had to catch up.
Our platform and studio have been designed mostly by our engineering team. They look pretty, but we don’t have a standardized set of interaction patterns, nor have we really ironed out these flows until they shine.
That’s your job.
Develop a deep understanding of the Mastra framework and platform, including how different features work together and which interaction patterns best support each use case.
Watch screen recordings, talk to users, watch recordings, figure out where people are getting stuck and what's confusing for them.
Continuously research emerging interaction patterns, developer tools, and best-in-class products to inform your work.
Think from the perspective of a developer and identify the highest-impact opportunities to improve the user experience across Mastra Studio and the Mastra Cloud platform.
Work closely with the product team to understand the roadmap, clarify requirements, and address the most important user problems.
Build and maintain a robust design system in Figma, working closely with the front-end team to ensure consistency across Storybook and the implemented product.
Figure out how to simplify the Figma-to-code workflow to accelerate prototyping, and reduce the gap between design and implementation.
You have at least four years of experience designing software products. Alternatively, you have a strong track record in an adjacent discipline, such as brand or web design, and have recently transitioned into product and UX design.
You have experience building and maintaining design systems. Mastra's design system is lean and lightweight, but it supports many surfaces and needs to evolve quickly.
You've worked with developer products before, and you have some understanding of the nuances of agentic products as well.
You're able to communicate and collaborate well and iterate quickly in a remote / somewhat async culture. You need to be able to propose and sometimes implement iterative fixes without stopping the world while you're figuring out the answer.
You're able to work through a problem until you've figured out all the different things that simultaneously need to be true of the solution, and craft one accordingly.
Mastra is the open-source TypeScript framework for building AI agents. Built by the team behind Gatsby, backed by Y Combinator and Spark Capital, with $35M raised total. We went from 0 to 27k+ stars and 1M+ weekly npm downloads in under 18 months.
Small team, shipping fast, fully remote. Most of us work across North American and European time zones.
","descriptionPlain":"Mastra has a highly capable engineering team, and our pace of development https://github.com/mastra-ai/mastra/releases has sometimes meant that design has had to catch up.\nOur platform and studio have been designed mostly by our engineering team. They look pretty, but we don’t have a standardized set of interaction patterns, nor have we really ironed out these flows until they shine.\nThat’s your job.\n\n\n\n\nWHAT YOU WILL DO\n\n - Develop a deep understanding of the Mastra framework and platform, including how different features work together and which interaction patterns best support each use case.\n\n - Watch screen recordings, talk to users, watch recordings, figure out where people are getting stuck and what's confusing for them.\n\n - Continuously research emerging interaction patterns, developer tools, and best-in-class products to inform your work.\n\n - Think from the perspective of a developer and identify the highest-impact opportunities to improve the user experience across Mastra Studio and the Mastra Cloud platform.\n\n - Work closely with the product team to understand the roadmap, clarify requirements, and address the most important user problems.\n\n - Build and maintain a robust design system in Figma, working closely with the front-end team to ensure consistency across Storybook and the implemented product.\n\n - Figure out how to simplify the Figma-to-code workflow to accelerate prototyping, and reduce the gap between design and implementation.\n\n\nABOUT YOU\n\n - You have at least four years of experience designing software products. Alternatively, you have a strong track record in an adjacent discipline, such as brand or web design, and have recently transitioned into product and UX design.\n\n - You have experience building and maintaining design systems. Mastra's design system is lean and lightweight, but it supports many surfaces and needs to evolve quickly.\n\n - You've worked with developer products before, and you have some understanding of the nuances of agentic products as well.\n\n - You're able to communicate and collaborate well and iterate quickly in a remote / somewhat async culture. You need to be able to propose and sometimes implement iterative fixes without stopping the world while you're figuring out the answer.\n\n - You're able to work through a problem until you've figured out all the different things that simultaneously need to be true of the solution, and craft one accordingly.\n\n\nABOUT MASTRA\n\nMastra is the open-source TypeScript framework for building AI agents. Built by the team behind Gatsby, backed by Y Combinator https://www.ycombinator.com and Spark Capital https://www.sparkcapital.com, with $35M raised total. We went from 0 to 27k+ stars https://github.com/mastra-ai/mastra and 1M+ weekly npm downloads https://npmtrends.com/@mastra/core in under 18 months. \n\nSmall team, shipping fast, fully remote. Most of us work across North American and European time zones.\n\n"},{"id":"05172cb0-47ec-44f9-9fe8-07d4896d10ad","title":"Customer Engineer","department":"Growth","team":"Growth","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-02T22:13:40.033+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{}},"jobUrl":"https://jobs.ashbyhq.com/mastra/05172cb0-47ec-44f9-9fe8-07d4896d10ad","applyUrl":"https://jobs.ashbyhq.com/mastra/05172cb0-47ec-44f9-9fe8-07d4896d10ad/application","descriptionHtml":"Mastra is hiring a Customer Engineer who operates at the intersection of production reality and core platform design.
This role blends forward deployment and core engineering. You will work directly with teams deploying agents in production and translate what you learn into improvements in the Mastra framework itself.
With Customers
Collaborate directly with customer teams building real agent systems
Design and implement agents alongside their engineers
Improve reliability, eval strategies, monitoring, and scaling approaches
Help teams move from prototype to durable systems
Train and upskill customers to become Mastra experts
Share patterns and best practices across accounts
When agents break or systems stall, you help make them stronger and more repeatable.
In the Core Framework
Turn recurring customer challenges into OSS improvements
Fix reliability and performance issues
Ship new primitives and refine existing ones
Raise the quality bar across the codebase
Contribute to roadmap direction through firsthand production insight
You’ll convert real-world friction into durable primitives.
This role is for engineers who:
Have built and operated AI systems in production
Can move from implementation details to system-level thinking
See patterns where others see one-off issues
Care deeply about developer ergonomics
Prefer ownership over narrow scope
You should be comfortable moving between hands-on customer collaboration and foundational platform design.
Most companies separate customer-facing engineering from core product engineering. We don’t. The best platform improvements come directly from real-world usage. This role exists to compress that loop. If you want to work on real systems and influence the primitives that define how agent infrastructure is built, this is that role.
1) Intro call with our recruiter
2) Hiring Manager Interview. Call with Shane Thomas, our co-founder and CPO, who leads customer engineering.
3) Peer Interview. Conversation with one of our customer engineers you'd be working alongside.
4) Take-home project `+ project review with our customer engineering team.
Mastra is the open-source TypeScript framework for building AI agents. Built by the team behind Gatsby, backed by Y Combinator and Spark Capital, with $35M raised total. We went from 0 to 27k+ stars and 1M+ weekly npm downloads in under 18 months.
Small team, shipping fast, fully remote. Most of us work across North American and European time zones.
","descriptionPlain":"Mastra is hiring a Customer Engineer who operates at the intersection of production reality and core platform design.\n\nThis role blends forward deployment and core engineering. You will work directly with teams deploying agents in production and translate what you learn into improvements in the Mastra framework https://github.com/mastra-ai/mastra itself.\n\n\n\n\nWHAT YOU’LL OWN\n\nWith Customers https://mastra.ai/customers \n\n - Collaborate directly with customer teams building real agent systems\n\n - Design and implement agents alongside their engineers\n\n - Improve reliability, eval strategies, monitoring, and scaling approaches\n\n - Help teams move from prototype to durable systems\n\n - Train and upskill customers to become Mastra experts\n\n - Share patterns and best practices across accounts\n\nWhen agents break or systems stall, you help make them stronger and more repeatable.\n\nIn the Core Framework\n\n - Turn recurring customer challenges into OSS improvements\n\n - Fix reliability and performance issues\n\n - Ship new primitives and refine existing ones\n\n - Raise the quality bar across the codebase\n\n - Contribute to roadmap direction through firsthand production insight\n\nYou’ll convert real-world friction into durable primitives.\n\n\n\n\nWHO THIS IS FOR\n\nThis role is for engineers who:\n\n - Have built and operated AI systems in production\n\n - Can move from implementation details to system-level thinking\n\n - See patterns where others see one-off issues\n\n - Care deeply about developer ergonomics\n\n - Prefer ownership over narrow scope\n\nYou should be comfortable moving between hands-on customer collaboration and foundational platform design.\n\n\n\n\nWHY THIS ROLE IS DIFFERENT\n\nMost companies separate customer-facing engineering from core product engineering. We don’t. The best platform improvements come directly from real-world usage. This role exists to compress that loop. If you want to work on real systems and influence the primitives that define how agent infrastructure is built, this is that role.\n\n\n\n\nHIRING PROCESS\n\n1) Intro call with our recruiter\n\n2) Hiring Manager Interview. Call with Shane Thomas, our co-founder and CPO, who leads customer engineering. \n\n3) Peer Interview. Conversation with one of our customer engineers you'd be working alongside. \n\n4) Take-home project `+ project review with our customer engineering team. \n\n\nABOUT MASTRA\n\nMastra is the open-source TypeScript framework for building AI agents. Built by the team behind Gatsby, backed by Y Combinator https://www.ycombinator.com and Spark Capital https://www.sparkcapital.com, with $35M raised total. We went from 0 to 27k+ stars https://github.com/mastra-ai/mastra and 1M+ weekly npm downloads https://npmtrends.com/@mastra/core in under 18 months. \n\nSmall team, shipping fast, fully remote. Most of us work across North American and European time zones.\n\n"}],"apiVersion":"1"}