Level: M5
Location: CAD or US | Eastern or Pacific Timezone
Reports To: Michael Scott | Chief Marketing Officer
Department: Marketing
Type: Permanent | Full-Time
Vacancy Status: This is an active, approved role and we are currently hiring for this position.
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
Solink is looking for a (head of) Senior Director, Product Marketing and Customer Marketing to create category leadership and sharpen our positioning - accelerating adoption, differentiation, and revenue across our key products. This is a newly unified leadership role, bringing Product Marketing and Customer Marketing together so the story we tell to prospects and the story we tell to existing customers reinforce each other.
You'll own positioning and messaging, lead go-to-market strategy for major launches, run competitive intelligence and win/loss, scale sales enablement, and stand up an Analyst Relations (AR) program - while also owning how we market to and grow our existing customer base through advocacy, references, and expansion programs.
This is a senior, executive-facing role for someone who can define a category, arm a sales team to win, and build a team and function from a strong existing base of product marketers.
Positioning & Messaging
Own product positioning, messaging, and narrative across Solink’s platform and key products and industries we serve.
Develop and defend a category point of view that differentiates Solink from adjacent and competing solutions.
Test and refine messaging with customers, prospects, and sales to ensure it resonates and converts.
GTM Strategy
Lead go-to-market strategy and execution for major feature and product launches, partnering with Product, Demand Gen, Sales, and Customer Success.
Build launch playbooks and processes that scale across a growing product portfolio.
Identify opportunities to grow adoption and ARPU through positioning, packaging, and GTM for new features and add-ons.
Competitive Intelligence
Own Solink’s competitive intelligence program, keeping a current, accurate view of the competitive landscape.
Run a win/loss program that turns deal outcomes into sharper positioning and enablement.
Educate internal teams - Sales, Marketing, Product - on competitive threats and how to respond to them.
Sales Enablement
Build and scale sales enablement content — battlecards, pitch decks, objection handling, and training — that drives rep proficiency and win rate.
Partner with Sales, Customer Success, and RevOps to ensure enablement keeps pace with the roadmap and competitive landscape.
Measure and improve enablement adoption and its impact on ramp time and win rate.
Analyst Relations (AR)
Build Solink’s Analyst Relations program from the ground up, establishing relationships with relevant industry analysts.
Prepare briefings, RFI/RFP responses, and positioning materials for analyst evaluations and reports.
Translate analyst feedback into product, positioning, and GTM recommendations for leadership.
Customer Marketing & Advocacy
Own customer marketing strategy - references, case studies, testimonials, and advocacy programs that support both sales, demand gen, channel and brand.
Partner with Demand Gen and Customer Success on programs that drive adoption, expansion, and retention among existing customers.
Build a scalable customer reference and advisory program to support field marketing pg growth, competitive deals and category-building efforts.
10+ years of experience in product marketing, with meaningful experience in customer marketing, competitive intelligence, or analyst relations.
A proven track record building category positioning that differentiates a product in a competitive market.
Experience leading go-to-market strategy and execution for major product launches end-to-end.
Experience building or scaling a sales enablement function, with measurable impact on win rate or ramp time.
Comfort building new functions from scratch, including Analyst Relations or customer advocacy programs.
Strong executive communication skills, with experience presenting positioning and strategy to CMO, executive, and board-level audiences.
Experience building and coaching a team of product and/or customer marketers.
Solink has a clear, differentiated category position that Sales, Marketing, Channel, and Product all use consistently.
Major launches land on time with strong adoption and a measurable revenue contribution.
Sales wins more competitive deals, supported by sharp, current competitive intelligence and enablement.
Solink has an active, credible presence with relevant industry analysts.
Existing customers become a growing source of references, advocacy, and expansion revenue.
Experience in physical security, video surveillance, IoT, or a related B2B technology industry.
Experience building an Analyst Relations function in a company that didn’t previously have one.
Experience scaling a product or customer marketing function as a company grows past $100M+ ARR.
Familiarity with sales enablement and customer marketing platforms (e.g., HubSpot, SalesForce, Highspot, Seismic, Gainsight).
Role Expectations
This is an M5 level role. At Solink, individuals at this level set the strategic direction for a major function, translating executive priorities into scalable execution, building organizational capability through the leaders and teams they develop, and are accountable for delivering sustained business outcomes.
In This Role, You'll Be Expected To:
Own the long-term strategy, operating model, and performance of Product & Customer Marketing, translating CMO and executive priorities into clear roadmaps and measurable outcomes.
Build and grow a high-performing team, developing future leaders and building strong marketing capability across the function.
Partner with the CMO and cross-functional executives (Sales, Product, Customer Success) to influence company-wide GTM priorities and strategic initiatives.
Establish scalable systems, playbooks, and operating rhythms — launch process, sales enablement, win/loss, AR, customer advocacy — that improve effectiveness beyond any single program.
Represent Product & Customer Marketing internally as the senior authority on positioning and category strategy, building trusted relationships across the organization.
What Success Looks Like:
Product & Customer Marketing is recognized as a strategic, executive-level function with a clear seat at the GTM table, not a service arm to Sales or Demand Gen.
The team and leaders you build operate with growing autonomy and are developing toward their own next level.
The systems and playbooks you establish scale beyond you and are adopted company-wide, outlasting any single launch or campaign.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Location: Ottawa, ON | Hybrid
Department: R&D- Infrastructure
Type: Permanent | Full-Time | Existing Vacancy
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We're looking for a Software Development Engineer in Test (SDET) to join our Device Management team.
This is an engineering role first: you'll design and build test automation frameworks, tooling, and infrastructure that let the whole team ship confidently at speed. You'll write real code, against our Rust/Node.js APIs, our React front end, and our AWS serverless infrastructure, to make the system testable, simulate device behavior at scale, and catch problems before they reach customers. You'll work as a peer to developers, contributing to architecture discussions, code reviews, and design decisions, with quality and testability as your lens.
You'll have significant latitude to shape how the team approaches testing, from framework design to CI/CD integration to how we simulate thousands of IoT devices and video streams in a repeatable, automated way.
Automation Framework & Tooling Development
Design, build, and maintain automated test frameworks and libraries spanning REST APIs, UI (React), security, and end-to-end/integration layers.
Write production-quality code for test harnesses, device simulators, performance tools and mocks that emulate IoT device behavior and video streams at scale.
Build and maintain tooling that improves testability across the stack — including for distributed, event-driven components (Lambda, DynamoDB, SQS, Kinesis).
Integrate automated test suites into CI/CD pipelines, optimizing for fast, reliable feedback on every build and deployment.
Evaluate and introduce new tools, frameworks, and approaches to keep test infrastructure scalable as the platform and team grow.
Engineering Collaboration & Architecture
Participate as a technical peer in design sessions, RFCs, and architecture discussions — advocating for testability, observability, and reliability from the start.
Review code and pull requests with an eye toward correctness, edge cases, performance, and long-term maintainability.
Work closely with backend and frontend engineers to understand system design and build automation that reflects real production behavior.
Contribute to system reliability by supporting monitoring, alerting, and troubleshooting efforts, including issues involving device connectivity.
Test Strategy & Coverage
Design test plans and strategies for new and existing features, deciding where automation adds the most value versus targeted manual/exploratory testing.
Drive test coverage for IoT device configuration, monitoring, deployment, and connectivity workflows, as well as video playback, recording, and streaming features.
Validate distributed cloud systems for correctness, performance, and resilience under realistic and edge-case load.
Own test estimation and planning as part of sprint and release cycles, working directly with engineering leads.
Quality Leadership
Act as a proactive voice for quality across the engineering org — identifying systemic risks early and proposing engineering solutions (not just flagging bugs).
Mentor other engineers and QA team members on automation practices, framework usage, and testable design.
Provide direct, technically grounded feedback to developers and stakeholders when quality or architecture decisions are at risk.
Must-Have:
5+ years of experience in software testing with strong hands-on coding ability — this is a build-things role, not primarily a manual-execution role.
Strong programming skills in Python, plus working proficiency in TypeScript/JavaScript and/or Rust, sufficient to build and maintain real test infrastructure and tooling.
Demonstrated experience designing and building test automation frameworks from the ground up (API, UI, or integration layers), not just using existing ones.
Comfortable working in Linux environments.
Solid understanding of AWS services (Lambda, DynamoDB, SQS, Kinesis, or similar) and how they underpin distributed, serverless SaaS applications.
Experience integrating automated tests into CI/CD pipelines and treating test infrastructure as a first-class engineering deliverable.
Ability to read and reason about production code, participate meaningfully in code reviews, and collaborate with developers as a technical peer.
Strong systems thinking — able to reason about distributed, event-driven, and resilience-focused architectures.
Excellent communication skills, with the confidence to give direct, technically substantiated feedback to developers and stakeholders.
Bachelor's degree in Computer Science or a related field, or equivalent practical/engineering experience.
Nice-to-Have:
Experience with Infrastructure as Code tools (CDK, Terraform, Serverless Framework) for provisioning test environments.
Experience with IoT device communication protocols and building device simulators for test purposes.
Experience with video development, video streaming technologies, or testing video pipelines.
Familiarity with production monitoring and observability tooling (e.g., Datadog, Grafana, CloudWatch).
Experience with Snowflake, Elasticsearch, or other cloud-native data platforms.
Contributions to open-source testing/automation tools, or strong personal projects demonstrating framework design skills.
Prior experience in a fast-growing SaaS environment.
Interest in eventually contributing to product code, or a background that blends SDET and full-stack development work.
Candidates must undergo a criminal records check upon hire.
Candidates will be required to attend at least one (1) in-person interview at the Ottawa office.
Must be a Canadian citizen (dual citizens included) or eligible to work in Canada.
Must be willing to comply with Solink's security policies and standards.
Mandatory onboarding in Ottawa during the first week of employment.
Periodic in-person visits required (quarterly basis) for non-Ottawa based employees
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Technical Panel Interview & cross-functional team members
Final CTO Interview
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Location: Canada | Remote
Department: Direct Sales | Enterprise
Reports To: Vladlena Milicenco | VP, Enterprise Sales
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We are seeking a dynamic and experienced Enterprise SaaS Account Executive to join our team. The ideal candidate will have a proven track record in large enterprise SaaS sales models and cycles. As an Enterprise Account Executive at Solink, you will play a crucial role in driving our growth by acquiring and managing key enterprise accounts, delivering exceptional value to our customers, and contributing to the overall success of the company.
Business Development
Target Enterprise Accounts: Identify and prioritize high-value enterprise opportunities within the physical security, retail, and loss prevention sectors.
Build Pipeline: Source leads through outbound prospecting, industry events, networking, and leveraging internal tools like ZoomInfo, HubSpot, and Gong.
Sales Execution
Own the Full Sales Cycle: Lead end-to-end sales activities—from discovery and presentations to negotiation, and close.
Tailor Solutions: Collaborate with Marketing, Product, and Customer Success to design solutions that align with each customer’s unique goals and infrastructure.
Demonstrate Product Expertise: Deliver compelling demos and business cases that showcase the ROI of Solink’s platform and its impact on physical security and operational efficiency.
Account Management
Build Executive Relationships: Establish and maintain trust with key decision-makers, from security leads to C-level executives in Fortune 1000 companies.
Drive Customer Success: Act as a strategic partner—ensuring satisfaction, identifying pain points, and consulting on long-term platform growth.
Upsell & Expand: Identify and pursue upsell and cross-sell opportunities within your existing customer base to maximize account value.
Market Insights
Track Industry Trends: Stay informed on developments in physical security, loss prevention, and emerging technologies impacting the space.
Inform Strategy: Gather and relay customer feedback and competitive insights to inform sales tactics and product development priorities.
This is a P4 level role. At Solink, individuals at this level are experienced contributors who operate with a high degree of autonomy within their area of expertise. They lead complex initiatives, influence cross-functional outcomes, and use their expertise to raise the effectiveness of those around them.
In this role, you’ll be expected to:
Strategically own and develop high-value enterprise accounts, building account plans that create pipeline, expand relationships, and consistently deliver against revenue commitments.
Lead complex, multi-stakeholder sales cycles end-to-end, anticipating risks, navigating enterprise buying processes, and aligning internal and customer stakeholders to drive opportunities to close.
Effectively navigate both direct and channel-led sales motions, partnering with Solink’s Channel team and ecosystem partners to develop opportunities, coordinate deal strategy, and drive opportunities to close.
Build trusted relationships with senior and executive decision-makers, acting as a strategic advisor who connects customer priorities to measurable business value with Solink.
Partner strategically across Product, Marketing, Customer Success, and other teams, representing customer and market perspectives and influencing strong cross-functional outcomes.
Raise team effectiveness by sharing enterprise selling expertise, mentoring peers through complex opportunities, and contributing insights and best practices that improve how the broader team sells.
You consistently build and convert a healthy enterprise pipeline, delivering against revenue targets and landing high-impact accounts.
Complex opportunities progress with clear strategy, strong stakeholder alignment, compelling business cases, and disciplined execution.
Executive stakeholders view you as a trusted advisor who understands their priorities and can connect Solink’s platform to meaningful business outcomes.
Enterprise relationships grow beyond the initial sale through strategic expansion, upsell, and cross-sell opportunities that increase long-term account value.
Cross-functional teams trust your customer and market perspective and use your insights to strengthen sales tactics, customer solutions, and product priorities.
Your expertise, coaching, and best practices help other sellers navigate complex opportunities and contribute to stronger performance across the team.
Experienced Enterprise Seller: You have 5+ years of success managing full-cycle enterprise accounts using a consultative, solution-oriented sales approach in complex SaaS environments.
Strategic Sales Expert: You understand large account strategies, have experience navigating enterprise buying committees, and are skilled in long-cycle, multi-stakeholder deals.
Consistent High Performer: You have a strong track record of exceeding quota, driving revenue growth, and landing high-impact deals—and you expect to be at the top of the leaderboard.
Skilled Communicator & Negotiator: You excel in presenting, pitching, and closing. You bring clarity, confidence, and professionalism to every interaction.
Executive-Level Relationship Builder: You’re energized by building trust with C-level decision-makers and know how to align business value to their strategic goals.
Driven & Self-Motivated: You love the hunt, are results-oriented, and thrive in competitive environments. You find win-win solutions and celebrate the win with your team.
Candidates must undergo a criminal records check upon hire;
Be a Canadian or American Citizen, or eligible to work in Canada or the United States.
Be willing to comply with Solink’s own security policies and standards.
The salary range for this role is $260,000 - $350,000 OTE CAD.
We determine compensation based on the experience, skills, and impact you bring to the role.
Candidates hired closer to the top of the range will typically demonstrate proficient capability throughout the interview process. This means they already have the knowledge, skills, and competencies needed to perform successfully in the role, can ramp up quickly, and are expected to become fully proficient in the position within a short period of time.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: A stellar benefits package, ensuring you're fully supported with anything you need.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general ideal of what to expect:
Intro call with our Talent Team (~30 minutes)
Interview with VP of Sales (30-45 minutes)
Practical Assessment Panel interview with VP of Sales (~60 minutes)
References
Offer & onboarding 🎉
Submit your resume and a short cover letter via our Careers Page. Let us know what excites you about this role, and how you’d help move Solink forward.
Level: P4
Location: Remote | Canada
Department: Finance
Reports To: Urvi Kamleshkumar Shah | Assistant Controller
Type: Permanent | Full-Time
Vacancy Status: This is an active role and we are currently hiring for this position.
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We're looking for a Technical Accounting Manager to be our go-to person on technical accounting research, keeping our accounting policies current, and assisting with complex transaction accounting for the company. This role is distinct from the core close/consolidation function — it's focused on getting the judgment calls right: revenue recognition for complex or bundled hardware/software arrangements, new accounting pronouncements, and one-off or non-routine transactions. You'll report to the Assistant Controller and act as the internal technical resource for the rest of the accounting and finance operations team, as well as a key liaison to external auditors on complex matters.
Given our hardware-enabled SaaS model and multi-entity structure reporting under IFRS, this role has real scope for meaningful technical work — multi-element revenue arrangements, lease accounting, share-based payments, and financial instruments, among others.
Research and document technical accounting positions on complex or non-routine transactions (e.g., multi-element hardware/SaaS bundled arrangements, contract modifications, new product launches).
Draft accounting memos supporting judgment areas under IFRS (e.g., IFRS 15 revenue recognition, IFRS 16 leases, IFRS 2 share-based payments, IAS 36 impairment).
Monitor new and amended IFRS pronouncements, assess impact on the business, and lead implementation efforts.
Partner with Legal, Sales, and Product teams to review new contract structures and advise on accounting implications before deals close.
Work with the Assistant Controller to review technical accounting policies and ensure they are documented, current, and consistently applied across all legal entities.
Act as the primary point of contact for auditors on technical accounting matters and complex areas of judgment.
Support M&A due diligence and purchase accounting, if applicable.
Partner with the Assistant Controller on the practical application of technical positions during the close process.
Provide training and guidance to the broader accounting team on technical topics.
This is a P4 level role. At Solink, individuals at this level are established contributors who work independently within their area of expertise while receiving general direction from their manager.
In this role, you'll be expected to:
Serves as the go-to resource for IFRS interpretation on complex, non-routine transactions for the accounting team and the entire organization
Drafts technical accounting memos and position papers with minimal oversight
Evaluates new revenue arrangements, leases, or financial instruments for accounting treatment
Own Solink’s accounting policy manual
What success looks like:
Solink accounting policy manual is completed and up to date
Clean and efficient annual audit process
Solink prepared well in advance of any accounting changes impacting financial reporting
Must-Have
Bachelor's degree in Accounting, Finance or related field; CPA or CA required (or in progress).
3-5 years of accounting experience, including public accounting (Big 4 or large regional firm) experience strongly preferred.
Deep working knowledge of IFRS, with particular strength in revenue recognition (IFRS 15) and other judgment-heavy areas.
Comfortable using AI tools to accelerate research and first-draft memo preparation, with rigorous review and professional judgment applied before finalizing any position.
Experience with multi-element or bundled revenue arrangements — hardware/software combined offerings a strong plus.
Strong technical writing skills; ability to produce clear, well-supported accounting memos.
Excellent communication skills, with the ability to explain technical concepts to non-accounting stakeholders (Sales, Legal, Product).
Preferred Experience
Exposure to IFRS reporting.
Experience working directly with external auditors on complex accounting matters.
Experience in a hardware-enabled SaaS or similarly complex revenue environment.
Experience with multi-entity, multi-currency reporting structures.
Experience leading new accounting standard implementation projects.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Introductory Call With Our Talent Team
Interview With the Hiring Manager
Role-Relevant Task or Case Study (if applicable)
Final Interviews With Cross-Functional Team Members
Reference Checks
Offer & Onboarding 🎉
Submit your resume and a short cover letter via our Careers Page. Let us know what excites you about this role, and how you’d help move Solink forward.
Level: P4 | High Proficient
Location: Remote | Canada
Reports To: Grace Barbosa-Chin, Senior Director, P&C
Type: Permanent | Full-Time
Vacancy Status: This is an active, approved role and we are currently hiring for this position.
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We are looking for an AI Enablement Lead to help build and scale how our organization works with AI. This role sits within People & Culture because our opportunity with AI is fundamentally about people, capability, and how work gets done. The AI Enablement Lead will be responsible for building the skills, habits, systems, and community that enable employees to use AI effectively, responsibly, and consistently across the company.
This is not an AI engineering role. Instead, this person will operate at the intersection of AI, learning, organizational change, and business transformation. A core part of the role will be building and leading our AI Superteam: a cross-functional network of AI experts and champions embedded within each department. These individuals will maintain their existing functional reporting lines while having a dotted-line relationship to the AI Enablement Lead. Together, this network will identify opportunities, test new ways of working, share best practices, and scale high-impact AI use cases across the organization.
The ideal candidate is both AI-fluent and highly people-oriented. They do not need to be the deepest technical AI expert in the company. They need to understand what AI can enable, translate that into practical changes in how people work, and bring people together to make those changes stick.
Develop and execute a company-wide strategy for AI capability, adoption, and enablement in partnership with leadership, Technology, Security, Legal, and business teams.
Identify the skills, behaviours, and ways of working employees will need as AI becomes increasingly embedded in our work.
Build a practical roadmap for moving the organization from AI awareness to meaningful adoption and measurable impact.
Build, coordinate, and lead a cross-functional AI Superteam made up of designated AI experts from across the organization.
Establish a clear operating model, expectations, priorities, and cadence for the Superteam.
Create a forum where teams can share experiments, successful use cases, challenges, and emerging AI practices.
Partner with department AI experts to identify high-value opportunities and help move promising experiments from individual use cases into scalable organizational practices.
Create mechanisms for knowledge-sharing so that an AI innovation in one function can be discovered and adapted by others.
Design and deliver role-based AI learning experiences for employees, managers, and leaders.
Build practical resources such as playbooks, use-case libraries, prompt frameworks, guides, workshops, and office hours.
Help employees develop the judgment required to evaluate AI-generated work for accuracy, quality, usefulness, completeness, and appropriate human review.
Develop AI learning pathways that evolve as tools and organizational needs change.
Drive adoption of AI tools and new AI-enabled ways of working across the organization.
Partner with leaders and teams to identify where AI can meaningfully improve productivity, quality, decision-making, or employee experience.
Help teams move beyond experimentation toward sustainable changes in workflows and operating practices.
Identify and address barriers to adoption, including capability gaps, confidence, behaviour, process friction, and unclear expectations.
Define and track meaningful measures of AI adoption, capability, and impact.
Assess where employees and teams are making effective use of AI and where additional enablement is required.
Gather feedback and insights from the AI Superteam and broader employee population to continuously improve our AI strategy and programs.
Share progress, learnings, and recommendations with senior leadership.
The AI Enablement Lead owns organizational AI capability and adoption.
This includes:
AI learning and enablement
AI adoption and change management
AI community and the AI Superteam
Cross-functional knowledge sharing
Role-based AI capability development
Measurement of AI readiness, adoption, and impact
Identification and scaling of proven AI practices
This role does not independently own:
AI product or software engineering
Enterprise AI architecture
Cybersecurity or data security controls
Legal or privacy policy
Technical procurement or infrastructure
The AI Enablement Lead will partner closely with the teams responsible for these areas to ensure that employee enablement and technical governance evolve together.
Each major function will designate an AI Expert / AI Champion who remains embedded within their department while maintaining a dotted-line relationship to the AI Enablement Lead.
These departmental AI experts will:
Identify AI opportunities within their function
Experiment with new tools and workflows
Help colleagues adopt effective AI practices
Bring functional challenges and learnings to the Superteam
Share successful use cases across the organization
Partner on cross-functional AI initiatives
Help identify emerging skills and capability needs within their function
Together, the AI Enablement Lead and AI Superteam will create a united model of AI innovation and enablement: close enough to the business to understand real needs, but connected enough to scale what works.
In the first 12–24 months, success could include:
A functioning AI Superteam with strong participation across key functions
Clear AI capability expectations and learning pathways for employees
Meaningful growth in employee confidence and effective AI usage
A growing library of validated, high-impact AI use cases
AI practices successfully scaling across multiple departments
Managers increasingly incorporating AI into how work is designed and delegated
Evidence that AI is improving productivity, quality, speed, or employee experience
A clear understanding of the skills and capabilities our workforce will need as AI continues to evolve
You are someone who gets excited about what AI makes possible for people.
You are comfortable experimenting with new technology, but you are equally interested in the organizational challenge of helping hundreds of people adopt it effectively.
You are a connector: you naturally bring together people, ideas, and teams.
You don't need to have all the answers yourself. You know how to find the people who do, create the right environment for experimentation, identify what works, and turn individual innovation into organizational capability.
Most importantly, you believe that the biggest AI opportunity is not simply giving people better tools, it is helping people work differently and better because those tools exist.
You’re naturally curious and a self-starter, always exploring what’s possible, experimenting with new ideas, and turning what you learn into action without waiting for direction.
4+ years of experience in learning & development, organizational development, enablement, change management, transformation, or a related field
Demonstrated experience designing and scaling organizational learning or capability programs
Experience driving adoption of new technologies, processes, or ways of working
Experience working cross-functionally with senior stakeholders and distributed teams
Experience building communities of practice, champion networks, or similar grassroots enablement models is highly valued
Strong practical understanding of generative AI and modern AI tools
Hands-on experience using AI to improve real-world knowledge work
Ability to distinguish between interesting AI experimentation and genuinely valuable business applications
Strong understanding of responsible AI use, including human oversight, data considerations, quality, and appropriate judgment
Curiosity and comfort operating in a rapidly changing technology landscape
Exceptional facilitator and communicator
Strong change-management instincts and a bias toward experimentation and learning
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
Customer Focus - We are putting customer impact at the center of our decisions, using insights, data, and feedback to deliver consistent value today while shaping long-term trust, loyalty, and sustainable growth.
Systems Thinking - We are designing and evolving processes, tools, and operating models so reliable outcomes can occur without individual intervention.
AI Amplified Execution - We are thoughtfully integrating AI into how work gets done, not just to move faster, but to solve better problems, redesign workflows, and create scalable advantage.
Outcome Ownership - We take full accountability for the results we create, including the decisions, compromises, successes, and failures, and using those outcomes to improve future performance.
Location: Ottawa, ON or Toronto, ON | Hybrid (4 days/week)
Department: SMB Sales | Regulated Industries
Reports To: Cal McDonald | Manager of Sales, Regulated Industries
Type: Permanent | Full-Time
Vacancy Status: This is an active, approved role and we are currently hiring for this position.
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 36,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We’re looking for curious, driven, and high-energy sales talent to join our fast-growing team and make an impact with some of the most recognizable brands across retail, hospitality, and regulated industries. If you thrive on prospecting, love building pipeline, and have experience selling SaaS as an Account Executive, this is your moment.
In this role, you’ll take the lead selling Solink to licensed cannabis retailers and operators, helping them stay compliant, reduce loss, and gain real-time operational visibility in a fast-moving, highly regulated space.
Are you a self-starter who loves momentum and isn’t afraid to take initiative? Do you get excited about building relationships, running compelling demos, and closing meaningful deals? Do you thrive in a collaborative, high-energy team environment where wins are celebrated and growth is constant?... Then this opportunity is for YOU!
Prospect with Purpose: Identify and reach out to brands you admire and customers who would benefit from Solink—using a smart, targeted, and proactive approach.
Own the Full Sales Cycle: From discovery and demos to pricing, negotiation, and close—you’ll lead every step with confidence and precision.
Deliver High-Impact Demos: Present Solink’s platform in a compelling way that speaks to each customer’s unique challenges and goals.
Hit (and Exceed) Your Targets: Consistently meet or exceed quota, while staying focused on quality conversations, qualified pipeline, and long-term customer value.
Have Fun Doing It: Celebrate wins, bring energy, and enjoy the journey—because culture matters just as much as closing.
Must-Have:
Team Player with Individual Hustle: You love celebrating wins with a supportive team—but you also hold yourself to a high standard and consistently push to exceed your own goals.
Value-Driven Communicator: You can clearly connect the dots between a customer’s pain points and Solink’s value. You’re equally fluent in big-picture impact and detailed product differentiation.
Relationship Builder: Whether it’s with teammates or prospects, you build trust naturally and quickly. You understand people, meet them where they are, and connect with empathy.
Growth-Oriented: You’re a sponge for feedback and personal development. You invest in your own growth and actively share learnings with your team.
Goal Crusher: Quotas aren’t ceilings—they’re starting points. You set the bar high and love surpassing it.
Customer-Centric Listener: You’re naturally curious and know that listening—not pitching—is the foundation of great discovery and great deals.
Creative Problem Solver: Challenges energize you. You think on your feet and approach obstacles with creativity and a solution-first mindset.
Nice-to-Have:
Regulated Industry Experience: Selling into licensed cannabis retailers or operators, alcohol retailers, especially multi-store or enterprise groups.
Regulatory Awareness: Familiarity with cannabis/alcohol compliance, loss prevention, and audit-driven environments.
Cannabis Retail Background: Previous work experience in a cannabis retail or licensed operator setting.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉
Location: Canada | Remote
Department: Partner Alliance
Reports To: Doug Sutter
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We’re expanding our Channel team and hiring a Channel Account Manager (CAM) to own and grow Solink’s strategic partnership with Comcast. This is a quota-carrying, pipeline-generation role responsible for activating Comcast sellers, driving deal registration, running a disciplined co-sell motion with Solink Account Executives and Brand Specialists, and progressing opportunities from initial engagement through pilot and multi-site rollout.
You’ll act as the bridge between Solink and Comcast, building relationships across divisions, regions, and levels of the organization to earn seller mindshare and make Solink easy to sell. You’ll be close to where the selling happens—enabling sellers, coaching live opportunities, coordinating the right Solink resources, and removing friction before it stalls a deal.
Your success will be measured by the partner-sourced pipeline and bookings generated through Comcast, the volume and quality of registered opportunities, and the co-sell revenue you help drive alongside Solink’s sales organization.
Activate Comcast Sellers at Scale: Build seller engagement across Comcast divisions through training, targeted 1:1 enablement, and live opportunity coaching. Help sellers recognize when Solink is a strong fit and confidently introduce the solution to their customers.
Drive Partner-Sourced Pipeline & Bookings: Create the cadence, accountability, and joint activity required to consistently generate qualified Comcast-sourced opportunities and convert them into revenue.
Own the Deal Registration Motion: Manage deal registration end-to-end, including validating opportunities and site counts, coordinating pricing and approvals, protecting partner opportunities, and removing friction so deals progress efficiently.
Run a Disciplined Co-Sell Motion: Partner with Solink Account Executives and Brand Specialists to map Comcast’s install base against target accounts, coordinate joint outreach, clarify ownership throughout the sales process, and keep opportunities moving.
Progress Pilots into Rollouts: Coordinate the right resources across Sales Engineering, Customer Success, and other Solink teams to support successful pilots and help Comcast build compelling cases for broader customer expansion.
Build Repeatable Brand Plays: Leverage Solink’s approved-vendor relationships and standard pricing within major restaurant brands to develop repeatable franchise plays, penetration strategies, introductions, and joint outreach with Comcast.
Deliver World-Class Partner Enablement: Maintain a consistent enablement cadence covering Solink’s platform, vertical positioning, competitive plays, technical fundamentals, sales tools, and escalation paths that keep Comcast sellers confident and unblocked.
Forecast, Track & Report Performance: Run structured pipeline reviews with Comcast leadership, maintain accurate CRM and PRM data, and provide clear forecasts and performance updates to Channel and Sales leadership.
Deepen Executive Relationships: Lead Quarterly Business Reviews, facilitate executive-sponsor relationships, and drive joint planning that strengthens the partnership and turns strategic alignment into measurable go-to-market execution.
This is a P4 level role. At Solink, individuals at this level are experienced contributors who operate with a high degree of autonomy within their area of expertise. They lead complex initiatives, influence cross-functional outcomes, and use their expertise to raise the effectiveness of those around them.
In this role, you’ll be expected to:
Strategically own the Comcast partnership end-to-end, identifying where to focus across divisions, sellers, accounts, and opportunities to maximize partner-sourced pipeline, bookings, and long-term growth.
Lead complex co-sell and partner initiatives across Comcast and Solink, proactively anticipating blockers, aligning stakeholders, and providing direction to keep opportunities and joint priorities moving forward.
Build trusted relationships from frontline sellers through executive sponsors, influencing Comcast to prioritize Solink and creating strong alignment and accountability around shared goals.
Develop repeatable enablement, account-mapping, brand, and go-to-market plays that improve seller activation, create pipeline, and scale what works across the Comcast organization.
Represent the partnership across Solink, bringing forward partner, customer, and market insights to influence Sales, Channel, Marketing, Product, and other cross-functional priorities.
Raise the effectiveness of the broader team by sharing channel expertise, coaching others through complex partner opportunities, and continuously improving the frameworks and practices used to execute the Comcast partnership.
What success looks like:
The Comcast partnership consistently delivers against partner-sourced pipeline, bookings, and co-sell revenue goals while building a strong foundation for continued growth.
Comcast sellers actively identify, register, and progress Solink opportunities, with successful approaches becoming repeatable across divisions and regions.
Complex co-sell opportunities and pilots progress effectively because risks are anticipated, ownership is clear, and the right Comcast and Solink stakeholders are engaged at the right time.
Solink has strong relationships across Comcast—from frontline sellers to executive sponsors—and is viewed as a strategic partner rather than simply another product in the portfolio.
Joint go-to-market, enablement, and brand plays create measurable results and can be scaled across the Comcast organization rather than relying on one-off execution.
Solink leaders and cross-functional teams trust you to represent the Comcast partnership, provide meaningful market insight, and help shape decisions that strengthen the long-term relationship.
Experienced Channel Professional: You bring 3–5+ years of experience in channel sales, partner management, or alliances, ideally within physical security, SaaS, networking, or a related technology environment. You’ve carried a number and successfully grown partner-sourced business.
Experienced in Large Partner Organizations: You’ve worked within or alongside a telco, ISP, carrier, national integrator, or large MSP and understand how to navigate divisions, regions, and multiple layers of leadership to earn seller attention and engagement.
Enablement-Driven Coach: You know how to build training that changes seller behaviour and are comfortable coaching sellers in the moment, including during live customer opportunities.
Fluent in Partner Mechanics: Deal registration, co-selling, referral and resale models, MDF and incentives, joint go-to-market planning, and QBRs are familiar territory.
Strategic Thinker, Tactical Executor: You can develop a joint partner plan and then execute the hands-on work required to make it successful—from pipeline reviews and deal support to seller activation and follow-through.
Comfortable in a Technical Sale: You don’t need to be an engineer, but you can confidently navigate conversations involving cameras, bandwidth, network topology, and integrations—and know when to bring in Sales Engineering.
Relationship Builder & Influencer: You can build credibility from frontline sellers through executive sponsors and motivate a large partner organization to prioritize Solink alongside competing solutions.
Strong Communicator & Presenter: Whether you’re training a group of sellers, running a QBR, or working through a complex opportunity, you communicate clearly, persuasively, and with the audience in mind.
Data-Driven & Process-Oriented: You use CRM and PRM data across pipeline, conversion, forecast, and activity to identify gaps early and determine where action is required.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
The salary range for this role is $240,000-270,000 CAD.
We determine compensation based on the experience, skills, and impact you bring to the role.
Candidates hired closer to the top of the range will typically demonstrate developing capability throughout the interview process. This means they already have the knowledge, skills, and competencies needed to perform successfully in the role, can ramp up quickly, and are expected to become fully proficient in the position within a short period of time.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Level: M3
Location: Remote | Canada
Reports To: Jason Hunt | Director, Accounting
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We're looking for a Senior Manager, Financial Operations to lead our Procure-to-Pay (P2P) and Order-to-Cash (O2C) functions. This role owns the end-to-end processes of vendor payments, employee expense management, customer invoicing, and collections — critical functions given our hardware-enabled SaaS model, where hardware fulfillment, inventory-related vendor payments, and recurring SaaS billing all intersect. You'll report to the Director of Accounting and manage a team responsible for these processes across our global organization.
Oversee the full P2P cycle: purchase orders, vendor invoice processing, approvals, and payment runs.
Manage vendor relationships and resolve escalated payment or billing disputes.
Ensure proper controls and approval workflows are in place and followed across all entities.
Oversee employee expense reimbursement processes and policy compliance.
Partner with FP&A and Accounting on accrual accuracy for open POs and unbilled receipts.
Oversee the full O2C cycle: customer invoicing, collections, cash application, and dispute resolution.
Monitor AR aging and drive collections efforts to minimize DSO (days sales outstanding).
Help drive invoice process improvements through automations.
Ensure invoicing accuracy for both hardware shipments and recurring SaaS subscription billing.
Partner with Sales and Legal on contract terms that impact billing and collections.
Support customer credit risk assessment.
Manage, coach, and develop the P2P and O2C team members.
Partner with the Tax & Treasury Specialist to provide accurate, timely inputs (AP/AR timing) for short-term cash flow forecasting.
Partner with Accounting on month-end close activities related to AP/AR, ensuring accurate cutoff.
Identify and lead process improvement and automation initiatives across P2P and O2C workflows.
Maintain and enforce internal controls across both functions.
Report on key operational metrics (DSO, DPO, aging, exception rates) to finance leadership.
Bachelor's degree in Accounting, Finance, or Business.
5-8 years of experience in accounting or finance operations, including at least 1-2 years in a supervisory capacity.
Strong understanding of P2P and O2C processes and controls.
Experience managing AP and AR functions.
Experience leading systems or process automation projects in AP/AR.
Strong ERP experience (e.g., NetSuite).
Proven ability to manage, coach, and develop a team.
Strong analytical skills, with comfort reporting on operational KPIs.
Excellent communication and vendor/customer relationship management skills.
Comfortable using AI tools to support invoice processing review, collections prioritization, and reporting automation.
Experience in a hardware-enabled SaaS or hybrid hardware/software business.
Experience with multi-entity, multi-currency P2P/O2C operations.
Experience with billing/collections tools.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
The salary range for this role is $$130,000 - $150,000CAD.
We determine compensation based on the experience, skills, and impact you bring to the role.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Level: P4 |
Location: Remote | Canada
Reports To: Jason Hunt | Director, Accounting
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
Solink is looking for a Tax & Treasury Specialist to join our Finance organization. This role starts from a foundation in tax compliance and planning, with the opportunity to grow into treasury responsibilities, including short-term cash forecasting and cash flow management. We're less focused on someone who already has deep treasury experience, and more focused on finding someone with solid core tax fundamentals who is curious, adaptable, and excited to expand into treasury over time.
You'll work closely with the Director of Accounting and cross-functionally with the Accounting, FP&A and Finance Operations teams, as well as our external advisors. Our company reports under IFRS and operates globally, so this role touches multi-jurisdictional tax considerations where you will need to proactively identify tax risks, interpret evolving legislation, and build repeatable processes that minimize risk while supporting business growth.
Prepare and/or support federal, state/provincial, and local tax filings across all legal entities, coordinating with external tax advisors as needed.
Support sales/use tax, GST/HST, and VAT compliance across jurisdictions, including monitoring nexus as the business scales — hardware shipments introduce physical nexus considerations beyond typical SaaS.
Assist with quarterly and annual tax provision calculations under IFRS, working with the accounting team and external advisors.
Use AI tools to accelerate tax law research, first-draft technical memos, and summarize regulatory updates.Research and document tax positions on new products, contract structures, and cross-border transactions between entities.
Support tax planning opportunities as they arise (e.g., R&D tax credits, intercompany transfer pricing considerations, jurisdictional structuring).
Maintain the tax compliance calendar across all jurisdictions to ensure timely, accurate filings.
Help respond to tax notices and support tax audits.
Monitor changes in tax law across jurisdictions relevant to the business.
Act as a first point of contact for Sales, Procurement, and Operations on routine tax questions.
Review customer and vendor contracts to ensure appropriate tax treatment.
Support new market expansion by evaluating tax registration and compliance requirements.
Translate complex tax regulations into practical guidance for business stakeholders.
Learn and eventually own the short-term (13-week) cash flow forecast, incorporating inputs from AR, AP, payroll, and capital expenditures.
Support monitoring of daily cash positions across bank accounts and currencies.
Gain exposure to banking relationships, account structures, and treasury tools/platforms.
Assist with intercompany funding tracking and foreign currency exposure considerations.
Support annual treasury planning and working capital analysis as skills develop.
Explore opportunities to use AI tools to speed up variance analysis on the cash forecast (e.g., flagging unusual AR/AP timing) and to automate recurring reconciliation or reporting tasks.
Bachelor's degree in Accounting, Finance, or related field.
CPA/CA in progress or completed.
2-4 years of tax compliance experience; multi-jurisdictional exposure a plus but not required.
No prior treasury experience required — we're looking for genuine interest in learning cash forecasting and treasury operations.
Comfortable with ambiguity and picking up new processes; adaptable and curious by nature.
Comfortable using AI tools (e.g., Claude, ChatGPT, Copilot) to support research, drafting, and analysis — no specific AI experience required, but genuine interest in using these tools to work more efficiently is a plus.
Strong Excel skills; exposure to tax software (e.g., Avalara) or ERP systems is a plus.
Strong communication skills and comfort working cross-functionally with Accounting, FP&A, and Operations.
Detail-oriented and organized, able to manage multiple deadlines.
Exposure to IFRS reporting.
Experience in a SaaS, hardware, or hybrid hardware/software business.
Exposure to multi-entity or multi-currency environments.
Experience supporting external audits (financial statement and/or tax).
Experience supporting international tax compliance beyond Canada and the United States.
Global tax experience, including VAT and other indirect/direct taxes in international jurisdictions such as the EU.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
The salary range for this role is $100,000 - $120,000CAD.
We determine compensation based on the experience, skills, and impact you bring to the role.
Candidates in this range will demonstrate P4 profieciencies.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Location: Ottawa, ON | Hybrid
Reports To: Xiaokun Xu,
Term: Jan 2027
Pay band: 52,000k-68,000k
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 36,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We are seeking a motivated Software Engineer Co-Op or Intern to join our R&D team. In this role, you’ll gain hands-on experience in full-stack development, working on both front-end and back-end components of Solink’s Core Applications and Data team. You’ll work closely with experienced developers, gaining insights into the development lifecycle and contributing to impactful projects in a fast-paced environment.
You are supporting the development of new features, from initial design through to implementation, under the guidance of senior developers.
You are writing, testing, and debugging code to ensure high-quality software; you are participating in code reviews and helping to maintain coding standards.
You are collaborating with cross-functional teams, including product managers, to translate requirements into technical solutions.
You are assisting in documenting new features and enhancements to ensure ease of understanding and maintenance.
You are staying current with emerging technologies, tools, and trends; you are actively seeking feedback and opportunities for improvement.
Must-Have:
You are currently enrolled in a Computer Science, Software Engineering, or related field, seeking a co-op or internship opportunity.
You have proficiency in TypeScript, or similar languages (TypeScript preferred)
You have familiarity with at least one front-end framework (e.g., React).
You have a basic understanding of back-end languages and frameworks (e.g. Node.js).
You demonstrate strong attention to detail, analytical skills, and a passion for quality.
You have excellent communication skills and the ability to work well within a team.
You demonstrate a sense of ownership and are committed to supporting projects.
You have familiarity with Git and version control best practices.
You have an excellent command of the English language, both written and verbal.
You have analytical and problem-solving skills with the ability to troubleshoot complex issues and provide effective solutions.
You have a passion for technical challenges, a drive for success, and the ability to multitask and prioritize effectively.
Nice-to-Have:
You have exposure to cloud services (AWS, Google Cloud, etc.).
You have experience with REST APIs
You have experience in high-velocity startup or AI-first environments
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Reference Checks
Offer & onboarding 🎉
Please note: this is subject to change at any point in the recruitment process based on the needs of the business.
Submit your resume via our [Careers Page] or apply through your school co-op portal. Let us know what excites you about this role, and how you’d help move Solink forward.
Level: P4
Location: Remote, Canada
Reports To: Sean Yang, Director of Engineering
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 36,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
The Data team at Solink builds and manages a growing list of over 300 integrations to various data systems, including databases, POS systems, access control systems, analytics platforms, APIs, and more. These integrations form the basis of Solink’s powerful data analytics platform, a critical component of the Solink application.
We’re looking for a Staff Software Engineer (P4) to join our Data Infrastructure team. At this level, you’re trusted to set technical direction for infrastructure supporting 10M+ events per day, to be a strategic collaborator with architects and other R&D teams, and to mentor colleagues across the team. You will work on multiple components of the product and AWS infrastructure, and your work will directly shape the scalability and efficiency of our data processing pipeline.
Build Scalable Infrastructure: Design and maintain backend systems and data infrastructure that support high volumes of integrations and real-time events across the Solink platform
Own the Full Stack: Contribute to both backend and frontend development using Node.js, React, and Serverless frameworks, delivering performant, reliable features used by thousands of customers
Set Technical Direction: Drive architecture decisions for the data pipeline and integrations platform, and document standards so they scale across the team
Collaborate Across Teams: Work closely with architects, R&D, and cross-functional teams to implement new capabilities, improve system performance, and shape technical direction
Plan with Intention: Participate in and help lead recurring design and planning meetings to scope and break down future work with input from product and engineering stakeholders
Drive Tasks to Completion: Use Jira to manage and prioritize your work, taking full ownership of deliverables while maintaining strong team collaboration
Support the Product: Assist customer support and success teams by troubleshooting, resolving issues, and delivering clear, technical explanations when needed
Innovate with Purpose: Stay ahead of the curve by researching new technologies and contributing ideas to continuously improve product performance, maintainability, and scalability
Mentor and Raise the Bar: Coach other engineers through complex problems, lead by example in code reviews, and share knowledge that lifts the whole team
This is a P4 — Staff level role. At Solink, individuals at this level are strategic collaborators who set technical direction, mentor across and beyond their immediate team, and can be relied on to drive team- and org-wide initiatives with minimal direction.
In this role, you’ll be expected to:
Strategize with teammates and architects cross-functionally on key Data team initiatives
Lead projects end-to-end, keeping key stakeholders informed and anticipating issues before they block delivery
Coach and mentor other engineers through complex problems, and give constructive, direct feedback
Build frameworks, standards, and tooling that scale the team’s effectiveness beyond any single integration or feature
Continuously grow your own expertise and share learnings back with the team
In this role, you'll be expected to:
Build Scalable Infrastructure: Design and maintain backend systems and data infrastructure that support high volumes of integrations and real-time events across the Solink platform
Own the Full Stack: Contribute to both backend and frontend development using Node.js, React, and Serverless frameworks, delivering performant, reliable features used by thousands of customers
Set Technical Direction: Drive architecture decisions for the data pipeline and integrations platform, and document standards so they scale across the team
Collaborate Across Teams: Work closely with architects, R&D, and cross-functional teams to implement new capabilities, improve system performance, and shape technical direction
Plan with Intention: Participate in and help lead recurring design and planning meetings to scope and break down future work with input from product and engineering stakeholders
Drive Tasks to Completion: Use Jira to manage and prioritize your work, taking full ownership of deliverables while maintaining strong team collaboration
Support the Product: Assist customer support and success teams by troubleshooting, resolving issues, and delivering clear, technical explanations when needed
Innovate with Purpose: Stay ahead of the curve by researching new technologies and contributing ideas to continuously improve product performance, maintainability, and scalability
Mentor and Raise the Bar: Coach other engineers through complex problems, lead by example in code reviews, and share knowledge that lifts the whole team
Must-Have:
Technically Grounded: 5+ years of software development experience, supported by a degree in Computer Science, Engineering, or a related technology field
Database Breadth: Experience working with SQL/NoSQL systems — especially Elasticsearch or DynamoDB
Collaborative Developer: You thrive in team environments, lead design sessions, and communicate effectively with peers, product managers, and leadership
Cloud Fluent: You’ve built and deployed applications using AWS services like Lambda, VPC, DynamoDB, ElastiCache, SQS, and Kinesis. Cloud-native thinking is second nature
Strong in JS/TS: You’re proficient in JavaScript and TypeScript and know how to deliver clean, efficient code across full stack applications
Serverless-Savvy: You have practical experience designing and maintaining serverless infrastructure at scale, and understand how to build for scalability and cost-efficiency
Data-Informed: You’ve worked with data warehousing tools such as Snowflake and can navigate the challenges of building reliable, scalable data pipelines
Agile Aligned: You’re comfortable managing your work in Jira, participating in agile ceremonies, and helping teams break down and plan upcoming features
Independent Contributor and Mentor: You take ownership of your work, move initiatives forward independently, and coach others through complex problems
DevOps & IaC: Familiarity with infrastructure as code tools like CloudFormation, AWS CDK, Terraform, or Serverless Framework
Nice-to-Have:
Frontend Experience: Hands-on experience with React or similar modern frameworks
Security-Minded: Knowledge of information security and cybersecurity best practices
Polyglot Perspective: Comfort with multiple programming languages beyond JavaScript/TypeScript
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Takehome CoderPad Assessment
Hiring Manager Interview
Final Technical Deep Dive with Team
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Location: Ottawa, ON | Hybrid OR Remote| Canada
Reports To: Dan Murdock, Director, Engineering
Pay band: 55,000k-68,000k
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 36,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We are seeking a motivated Software Engineer Co-Op or Intern to join our R&D team. In this role, you’ll gain hands-on experience in full-stack development, working on both front-end and back-end components of Solink’s Agents team. You’ll work closely with experienced developers, gaining insights into the development lifecycle and contributing to impactful projects in a fast-paced environment.
You are supporting the development of new features, from initial design through to implementation, under the guidance of senior developers.
You are writing, testing, and debugging code to ensure high-quality software; you are participating in code reviews and helping to maintain coding standards.
You are collaborating with cross-functional teams, including product managers, to translate requirements into technical solutions.
You are assisting in documenting new features and enhancements to ensure ease of understanding and maintenance.
You are staying current with emerging technologies, tools, and trends; you are actively seeking feedback and opportunities for improvement.
Must-Have:
You are currently enrolled in a Computer Science, Software Engineering, or related field, seeking a co-op or internship opportunity.
You have proficiency in TypeScript, or similar languages (TypeScript preferred)
You have familiarity with at least one front-end framework (e.g., React).
You have a basic understanding of back-end languages and frameworks (e.g. Node.js).
You demonstrate strong attention to detail, analytical skills, and a passion for quality.
You are comfortable working independently, motivated to take initiative, and willing to ask questions when you need guidance.
You have excellent communication skills and the ability to work well within a team.
You demonstrate a sense of ownership and are committed to supporting projects.
You have familiarity with Git and version control best practices.
You have an excellent command of the English language, both written and verbal.
You have analytical and problem-solving skills with the ability to troubleshoot complex issues and provide effective solutions.
You have a passion for technical challenges, a drive for success, and the ability to multitask and prioritize effectively.
Nice-to-Have:
You have exposure to cloud services (AWS, Google Cloud, etc.).
You have experience with REST APIs
You have experience in high-velocity startup or AI-first environments
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
Why Solink?
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Offer & onboarding 🎉
Submit your resume through our [Careers Page] or your school portal
Level: P4
Location: Ottawa, ON | Hybrid
Reports To: Xiaokun Xu, Application Team Lead
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 36,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
The Core Applications team owns what our customers interact with every day — the web app and the mobile app. Our web application has been running in production for over a decade, trusted by thousands of operators across countries. This isn’t a greenfield role; it’s a stewardship role.
We’re looking for a Staff Software Engineer, Core Applications (P4) who takes genuine pride in the quality, reliability, and feel of software that people actually depend on. At this level, you’re trusted to set technical direction across web, mobile, and API layers, to be a strategic collaborator on team- and org-wide initiatives, and to mentor colleagues both within Core Applications and cross-functionally. You’ll work across a React/TypeScript web app and a React Native mobile app, owning features end-to-end from design through delivery. You build APIs, ship UI, write tests, monitor production, and come back the next day looking for what to improve next. You care about the craft: clean code, thoughtful API design, smooth UI, and a codebase future teammates will thank you for. You’re also AI-native, you use AI tools as a force multiplier and bring that mindset into everything you do.
Build and improve features across the web (React/TypeScript) and mobile (React Native/Expo) applications, constantly raising the bar on what “good” looks like for our customers
Own features end-to-end, collaborate with product and design, design and implement APIs, write the code, write the tests, ship it, monitor it
Drive architecture and technical direction across web, mobile, and API layers, and document key decisions so they scale beyond you
Drive meaningful improvements to stability, performance, and UX, identifying and eliminating pain points proactively, not just reactively
Design and build APIs in NestJS/TypeScript that power rich, responsive experiences across web and mobile
Leverage AI tools to move faster and write better code, treating AI assistants as a core part of your workflow for coding, debugging, code review, and research
Raise the bar on code quality through thoughtful code reviews, targeted refactoring, and knowledge sharing
Triage and resolve bugs with urgency and care, minimizing customer impact
Act as a strategic collaborator on technical decisions regarding architecture, tooling, and patterns within the applications team
Mentor and support teammates, including more junior & senior engineers and cross-functional partners, share what you know and lift the team
This is a P4 - Staff level role. At Solink, individuals at this level are strategic collaborators who set technical direction, mentor across and beyond their immediate team, and can be relied on to drive team- and org-wide initiatives with minimal direction.
In this role, you’ll be expected to:
Strategize with teammates and leaders cross-functionally on key Core Applications initiatives
Lead projects end-to-end, keeping key stakeholders informed and anticipating issues before they block delivery
Coach and mentor other engineers through complex problems, and give constructive, direct feedback
Build frameworks, standards, and tooling that scale the team’s effectiveness beyond any single feature
Continuously grow your own expertise and share learnings back with the team
What success looks like:
Web and mobile applications that are measurably more stable, performant, and pleasant to use
A codebase and set of engineering practices that the rest of the team points to as the standard
Junior and intermediate engineers who are visibly leveling up because of your mentorship
AI tooling meaningfully embedded in how the team designs, builds, reviews, and ships
Must-Have:
Strong production TypeScript and React experience, ideally with long tenure on a single mature product, not just a series of greenfields
Full-stack ownership: comfortable designing REST APIs (NestJS is a bonus), working with PostgreSQL and Redis, and tracing issues across the stack
Demonstrated ownership of end-to-end system architecture across web, mobile, and API platforms, including establishing documentation practices that scale technical decision-making across teams.
Track record on a mature, customer-facing product, you know how to improve something trusted by thousands of customers without breaking it
You actively use AI tools to accelerate your work, and you’re constantly looking for more leverage from them
Solid understanding of REST APIs and how frontend and backend systems interact — you’re comfortable owning both sides
Awareness of performance trade-offs in web and mobile contexts, you know when something will feel slow before it ships
Ability to trace bugs across layers (UI → API → DB) and communicate clearly about root causes
Strong opinions, held loosely, you bring perspective to technical discussions and remain open to better ideas
Product instinct: you ask ‘is this the right thing to build?’ before diving into implementation, and you engage with product and design as a true partner
Clear communicator, your PR descriptions, Jira comments, and Slack messages make sense to both engineers and non-engineers
Comfortable with ambiguity and large surface area, you can self-direct, prioritize, and ask the right clarifying questions without hand-holding
Nice-to-Have:
Hands-on React Native experience, you understand the differences between web and native rendering
Experience with video streaming, security camera systems, or POS/retail tech
Familiarity with automated testing in React and React Native (Jest, Detox, Playwright, or similar)
Exposure to mobile CI/CD and App Store / Play Store release pipelines
Experience building or integrating AI-powered features and LLM capabilities into user-facing products
NestJS or other Node.js backend framework experience
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Technical Panel (in person)
Final interviews with our CTO
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Level: M3 |
Location: CAN/USA | Remote
Reports To: Michael Scott, Chief Marketing Officer (CMO)
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video into real-time operational insights. Our cloud-based platform integrates seamlessly with existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments — empowering teams to make data-driven decisions, enhance security, and improve operational efficiency. Trusted by over 30,000 locations across 32+ countries, including brands like McDonald's and JYSK, Solink delivers clarity when it counts.
Solink is looking for a Senior Manager, Content to build the narrative and content engine that establishes Solink as the leader of our category — and to arm our Sales and Marketing teams with the content assets that drive demand. You'll own our category point of view, our educational thought-leadership content, and our speaker & influencer program, turning Solink's expertise into content the market seeks out.
This is a player-coach role for someone who can set a brand narrative, build a content program around it, and lead a team (plus a network of freelancers/agencies) to ship on a consistent cadence.
Category & Brand Narrative
Define and maintain Solink's category narrative and brand point of view, in partnership with Product Marketing and executive stakeholders.
Commission or produce original research and data-driven thought leadership (e.g., industry benchmark reports, trend studies) that positions Solink as the category authority.
Content Strategy & Editorial Calendar
Build and manage an editorial calendar covering owned channels (blog, LinkedIn, newsletter),, and owned executive channels (speaking, podcasts).
Set the quality bar and editorial standards across the content program.
Speaker & Influencer Program
Run the trade-focused speaker and influencer program end-to-end: prospecting and vetting speakers/influencers, securing speaking slots and partnerships, briefing spokespeople, and measuring reach and pipeline impact.
Manage Solink executives, customers, and external partners/analysts as speakers, panelists, and content collaborators at relevant trade events.
Sales & Marketing Enablement
Partner with Sales and Demand Gen to turn thought-leadership content into enablement assets — battlecards, social proof points, webinar content, and campaign copy.
Convert content into usable assets (talk tracks, one-pagers, social content, sales decks) that reps and campaigns can deploy directly.
Team & Vendor Management
Manage a content team and/or a network of freelance writers, designers, and agencies.
Manage budget for content production, speaker fees/sponsorships, and influencer partnerships.
Measurement & Reporting
Own content performance measurement (engagement, share of voice, pipeline influence) and report against goals to marketing leadership.
7+ years in content marketing, brand marketing, or content strategy roles, including B2B SaaS or a comparable technical category.
2+ years of direct people management or managing a mixed team of employees, freelancers, and agencies.
Demonstrated ownership of a brand or category narrative, and experience turning it into a sustained content program (not a single campaign).
Experience building or running a speaker, analyst, or influencer program (conferences, paid podcasts, partner co-marketing).
Strong editorial judgment and hands-on writing/editing ability; comfortable both setting strategy and producing content directly when needed.
Track record partnering closely with Sales and/or Demand Gen to convert content into pipeline-supporting assets.
This is an M3 level role — Solink's Senior Manager archetype. At Solink, individuals at this level are key leaders within their department: they effectively manage their team, provide strategic guidance on organizational initiatives and priorities, set direction independently, and execute at a high level.
In this role, you'll be expected to:
Lead large-scale projects and initiatives that have an impact on the organization, while keeping Solink's strategy and goals top of mind.
Operate with very little supervision and a high level of autonomy.
Lend a strong voice in developing the strategic goals of Marketing and the broader organization.
Drive, manage, and make decisions on overall content and brand prioritization and execution within the agreed strategy.
Develop and mentor your team members (and manage freelancers/agencies) to achieve team and career goals.
Manage the work of leads and/or senior contributors across multiple stakeholders — Sales, Demand Gen, Product Marketing, and executive spokespeople.
Identify goals and scope the team's work, and hold the team accountable for its output.
Proactively resolve cross-team dependencies and conflicts, and champion adoption of new content and brand processes.
Content & Brand is recognized as a strategic partner to Sales and Demand Gen, not an on-demand content shop.
The narrative, editorial calendar (e.g., blogs, assets), and speaker/influencer program you build operate on a predictable cadence and outlast any single campaign.
Your team — direct reports, freelancers, and agencies — is developing toward the next level, with clear ownership and accountability.
A published, cross-functionally adopted category narrative and messaging framework.
A running content engine (editorial calendar, production pipeline) shipping on a consistent cadence.
A launched speaker & influencer program with a defined roster and a first cohort of secured placements.
Documented lift in share of voice/category association and in Sales-reported use of content assets in deals.
Experience in physical security, loss prevention, retail operations, or another category with a strong operations/data angle.
Experience commissioning or producing original research/data studies as thought-leadership content.
Familiarity with content and social analytics tooling, and comfort reporting content performance in business terms (pipeline, share of voice) rather than vanity metrics.
Candidates must undergo a criminal records check upon hire;
Be a Canadian or American Citizen, or eligible to work in Canada or the United States.
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: A stellar benefits package, ensuring you're fully supported with anything you need.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Level: M4 | Proficient
Location: Ottawa, ON | Hybrid
Reports To: Victoria Wnek, VP, Operations
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
As Director, Deployment Operations, you'll own Solink's end-to-end sales-to-deployment operating model, from the moment a deal closes to the point a customer is live, supported and generating recurring revenue. Our Deployment function has grown in scale, complexity and strategic importance, and this role exists to lead it into its next chapter.
You'll lead a team across three focus areas: Deployment Execution, Optimization & Automation, and Operations Enablement. You'll be accountable for the overall function and driving major automation and process-improvement initiatives and partnering with senior leaders across the organization to improve planning, quality, scalability and accountability.
This is an opportunity for an operations leader who's energized by building systems that scale, raising the bar on execution and connecting operational performance directly to ARR growth.
Own the sales-to-deployment operating model: Define and continuously improve how work flows from Sales through Deployment to Support, including handoffs, planning, capacity, quality standards and accountability at every stage.
Lead and develop a high-performing leadership team: Lead Managers across Deployment Execution, Optimization & Automation, and Enablement & Cross-Functional. Set clear goals, coach for growth and build a leadership bench that can scale with the business.
Drive operational transformation: Lead major automation, tooling and process-improvement initiatives that increase throughput, reduce cycle time and improve the customer deployment experience.
Deliver on ARR: Ensure deployments are executed on time and at quality so that contracted revenue converts to recurring revenue predictably. Own the metrics, forecasting and reporting that connect operations to financial outcomes.
Partner across the organization: Work closely with senior leaders in Sales, Customer Success, Support, Product and Finance to align on planning, resolve cross-functional friction and make Deployment a strategic lever for the business.
Establish governance and operational rigour: Set the standards, SOPs, KPIs and reporting cadence that give leadership clear visibility into deployment health, capacity and risk.
Oversee partner and field strategy: Guide how Solink works with installation partners and field resources, including partner enablement, performance management and relationship health.
Serve as the senior escalation point: Own resolution of high-impact customer and operational escalations, and turn recurring issues into systemic fixes.
This is an M4 level role. At Solink, individuals at this level serve as a strategic advisor within a department, who is confident acting as their executive leader’s right hand within their functional area and is able to set cross-functional direction in collaboration with departments within the organization.
In this role, you'll be expected to:
Set the vision and multi-quarter roadmap for the Deployment function and translate it into clear priorities for your managers.
Operate with a high degree of autonomy, making decisions that shape how the function runs and how it interacts with the rest of the business.
Influence senior stakeholders across functions, building alignment on shared goals, processes and trade-offs.
Balance near-term delivery with long-term investment in automation, tooling and scalability.
Build a culture of ownership, quality and continuous improvement across the Deployment team.
What success looks like:
Deployment cycle times, on-time delivery and quality metrics improve measurably, and ARR from new deals is realized faster and more predictably.
Key automation and process-improvement initiatives are delivered, reducing manual effort and allowing the function to scale without proportional headcount growth.
Sales, Deployment, Support and other partners operate from a shared planning model with clear handoffs, visible accountability and fewer escalations.
Must-Have:
8+ years in operations, deployment, implementation or professional services, including 3+ years leading managers or multi-team functions.
A proven track record of designing and scaling an end-to-end operating model in a high-growth B2B technology, SaaS or hardware-enabled services environment.
Demonstrated success leading process-improvement and automation initiatives with measurable impact on efficiency, quality or revenue.
Strong analytical and business acumen, with experience owning KPIs, capacity planning and operational reporting tied to financial outcomes such as ARR.
Excellent cross-functional leadership and communication skills, with the credibility to influence senior leaders and drive alignment.
Nice-to-Have:
Experience in physical security, video surveillance, IoT or other field-deployed technology.
Experience managing installation partner or channel networks across multiple regions.
Familiarity with operations tooling and automation platforms (e.g., Salesforce, HubSpot, NetSuite, Asana, Jira, n8n or similar).
Background in Lean, Six Sigma or other formal continuous-improvement methodologies.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
The compensation range for this role is $156,696-195,870 CAD and includes a base salary plus a performance-based variable component.
We determine compensation based on the experience, skills, and impact you bring to the role.
For this position, we are hiring within the Proficient range. Candidates in this range will demonstrate the ability to serve as a strategic advisor within their department, confidently acting as the senior leader's right hand within their functional area and setting cross-functional direction in collaboration with other departments across the organization.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Behavioural interview with a member of People & Culture
Hiring Manager interview with this role's manager
Cross-functional panel interview
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Level: P1 |
Location: Ottawa, ON | Hybrid
Reports To: Dylan Monsinger, Associate Manager, Business Development
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald's and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We've been recognized by Deloitte's Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa's Best Places to Work. And we're just getting started!
As a Business Development Representative (BDR) at Solink, you will play a crucial role in driving the growth of our business by identifying and generating new business opportunities.
We are looking for a high-performance Mid-Market / Enterprise Business Development Representative who thrives in complex sales environments and knows how to break into larger, multi-location organizations.
You will be responsible for strategically targeting and penetrating mid-market and enterprise accounts through a thoughtful, multi-channel outbound approach; including cold calls, strategic email campaigns, LinkedIn outreach, and event-driven engagement.
You will also work closely with Marketing to convert inbound demand from webinars, conferences, field events, and paid campaigns into qualified pipeline for the sales team.
If you know how to work an account with intention, persistence, and strategy, then this role is for you!
Prospecting and breaking into multi-location organizations (100+ locations and beyond) across Retail, Restaurants, and C-Store/Gas
Developing strategic account plans and executing coordinated outreach across calls, email, and LinkedIn
Partnering with Account Executives to align on top target accounts and drive account penetration
Converting inbound marketing demand (events, webinars, campaigns) into high-quality meetings
Conducting strong initial discovery and qualification aligned to our ICP
Attending trade shows and field events to generate meetings and build relationships with enterprise prospects
Leveraging tools like HubSpot, LinkedIn Sales Navigator, Gong, Loom, and other modern sales platforms to execute efficiently
Maintaining clean CRM hygiene and tracking activity against pipeline goals
Consistently generating self-sourced pipeline through disciplined outbound execution
This is a P1 level role. At Solink, individuals at this level are entry-level employees who have relevant work or educational experience and are eager to grow and develop by collaborating on team-wide tasks and initiatives, with direction provided from their manager or more senior colleagues.
Must-Have:
You have an education in Business, Marketing, or a related field OR have relative experience in a similar role
You have experience breaking into larger or multi-location accounts
You have strong communication and time management skills
You're a resilient problem solver
You're adaptable and can converse with anyone at any level, including VPs and C-level executives in Fortune 1000 companies
You like technology and can get excited about the possibilities of how a business can use technology to improve their business
You're curious and well researched. Showing the customer you know them comes easy to you as you've done the homework and know that a prepared cold call or campaign works best when done with data and knowledge
You know that persistence is the key to success in a role like this
You are an overachiever. Targets and goals are meant to be exceeded, not met (you are results driven, self disciplined, and organized)
You thrive both with your individual responsibilities and in being part of a supportive, cohesive team
You are coachable and eager to learn - you are on a never-ending journey of self-improvement and personal development, sharing your knowledge with others and taking responsibility for your own development
You like the possibility of traveling for work
You are able to thrive in a fast-paced, target-driven environment
Nice-to-Have:
1 year of Business Development experience in SaaS, security, retail tech, or multi-location industries
Experience maintaining a clean CRM (preferably Salesforce)
Experience working trade shows or enterprise events
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink's own security policies and standards.
The salary range for this role is CAD $68,500 - $85,000 in on-target earnings (OTE), structured as base salary and variable compensation. At Solink, we're committed to a simple and transparent approach to compensation. Pay is determined based on several factors, including your location, experience, job-related skills, and how you demonstrate them throughout the interview process. We make compensation decisions thoughtfully, with a focus on fairness, internal equity, and the impact you'll have in this role.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren't just words - they shape how we hire, lead, and grow.
We're not just building tech - we're building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we're upfront about what's required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here's a general idea of what to expect:
Intro call with our Talent Partner: 30 minutes
Interview with the Hiring Manager: 45 minutes
Practical Assessment Interview with the Hiring Manager: 60 minutes
References, Offer & Onboarding
Please note: this is subject to change at any point in the recruitment process based on the needs of the business.
Submit your resume and a short cover letter via our Careers Page. Let us know what excites you about this role, and how you'd help move Solink forward.
Level: Management, M3
Location: Canada (Remote)
Department: Revenue Operations
Reports To: Faye Campbell | Senior Director of Revenue Operations
Type: Permanent | Full-Time
Vacancy Status: This is an active, approved role and we are currently hiring for this position.
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
Revenue Operations at Solink owns the data, systems, and processes that power our go-to-market engine, from first touch through renewal and expansion. As a Revenue Operations Manager, you will be a key strategic partner to GTM leadership and will bring the experience and technical expertise required to support a broad and varied enterprise sales motion.
We require an experienced Sales Operations professional who can bring structure and discipline to a complex, land-and-expand deal landscape where growth comes through a high volume of interconnected pilots, rollouts, and expansions rather than a handful of long, linear deals. Success here requires a holistic understanding of the complexity of the sales journey and the technical data skills to knit the revenue narrative together.
You will steward the integrity of our GTM data in Salesforce, working closely with our CRM platform team and shaping recommendations on design, automation, and process. You have strong opinions about what good looks like, can develop a roadmap to get us there, and can be a hands-on contributor to building it out.
As an analyst, you will partner closely with GTM leadership to provide forecasts, insights, and develop hypotheses about how the business grows. You will develop the data foundations required to advance our reporting beyond observational weather reporting to strategically impactful forecasting, scenario planning, and whitespace analysis.
Act as a deeply embedded strategic partner to GTM leadership, with a strong focus on sales operations
Design and maintain the capacity and territory model, headcount planning, and collaborate closely with partners on the commission model
Design and evolve end-to-end revenue processes, from lead qualification through close, deployment, expansion and retention
Maintain deep familiarity with the full revenue funnel, from acquisition to expansion, with strong cross-functional alignment across Marketing, Customer Success, Operations, and Finance
Build and maintain complex, cross-object reports and dashboards giving leadership a clear, real-time view of pipeline health, forecast accuracy, and operational performance
Proactively identify and resolve data integrity issues, automation gaps, and process bottlenecks
Navigate a complex, multi-stakeholder landscape, aligning Sales, Marketing, CS, Operations, and Finance leaders
This is an M3 level role. At Solink, leaders at this level operate with a high degree of autonomy, lead complex initiatives with organization-wide impact, and help shape the strategic direction of their function. They lead through others, develop strong teams, and are accountable for translating company strategy into clear priorities, execution, and measurable outcomes.
In this role, you’ll be expected to:
Help shape the strategic direction and priorities of Revenue Operations, translating company and GTM goals into clear roadmaps, initiatives, and operating priorities for the team.
Lead complex, cross-functional initiatives end-to-end with a high degree of autonomy, making decisions on prioritization and execution while proactively resolving dependencies and conflicts across Sales, Marketing, Customer Success, Finance, and Operations.
Define clear goals and scope for your team, creating accountability for high-quality execution while ensuring resources and priorities remain focused on the work with the greatest business impact.
Lead and develop a high-performing team, coaching team members and leaders, providing clear feedback, and building development and succession plans that strengthen the long-term capabilities of Revenue Operations.
Act as a trusted strategic partner to GTM leaders, using data, operational expertise, and a strong understanding of the revenue engine to challenge assumptions, influence decisions, and bring forward thoughtful recommendations.
Champion change across the GTM organization, ensuring new processes, systems, and ways of working are supported by thoughtful change management, stakeholder alignment, enablement, and adoption.
GTM leaders view Revenue Operations as a strategic partner that provides clear insights, thoughtful recommendations, and the operational infrastructure required to make better business decisions.
Revenue processes, systems, and data provide a connected view of the customer journey from acquisition through expansion and enable the business to operate effectively as complexity and scale increase.
Leadership has reliable visibility into pipeline, forecasting, capacity, territories, and operational performance, with insights increasingly supporting scenario planning and forward-looking decisions rather than simply reporting historical activity.
Large cross-functional initiatives are delivered with clear ownership, strong stakeholder alignment, proactive management of dependencies, and successful adoption across impacted teams.
Your team operates with clear priorities and accountability, independently owns its areas of responsibility, and continues to develop the technical, analytical, and business capabilities required to support the organization.
Revenue Operations has the right structure, capabilities, and succession plans to support current business needs while preparing the function for future growth.
Must-Have:
7+ years in Revenue Operations or Sales Operations, with hands-on Salesforce administration: workflows, automation, data architecture, and complex reporting
Experience supporting an enterprise sales organization with complex deal structures and deep integration with quoting, billing, contracting and order management
Experience with lead management for ABM and large-scale expansions
Experience designing and executing new sales processes from 0-to-1, with a consideration for scalability
Strong technical fluency: proficient in Excel, BI platforms (eg. Tableau), and/or SQL for extraction and analysis
Demonstrated ability navigate cross-functional stakeholders in a large, complex organization during periods of transition
Excellent project management skills, having led a project end-to-end from requirements gathering through scoping, build, and rollout
Exceptional communicator, comfortable in a high-context, remote environment. Strong technical writing skills and an aptitude for asynchronous coordination
Strong aptitude for change management, enablement and communication. You develop rapport with your stakeholder teams and centre the seller experience in your process design
Experience deploying AI as a part of revenue systems, improving operational efficiency, data accuracy, and analysis
Experience in a hardware-enabled business is a strong asset
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
The salary range for this role is $152,000 - $180,000 CAD On-Target Earnings (OTE) .
We determine compensation based on the experience, skills, and impact you bring to the role.
Candidates hired closer to the top of the range will typically demonstrate proficient capability throughout the interview process. This means they already have the knowledge, skills, and leadership capabilities needed to perform successfully in the role, can ramp up quickly, and are expected to become fully proficient in the position within a short period of time.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉
Please note: this is subject to change at any point in the recruitment process based on the needs of the business.
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Level: Management, M4
Location: Ottawa, ON or Toronto, ON
Reports To: Jesse Bruyn | SVP, Revenue
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 36,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
Solink is hiring a Director of Solutions Engineering to lead our two Solutions Engineering teams, covering SMB through Enterprise, and build a high-performing pre-sales technical organization across Solink’s software and hardware solutions.
You will own how Solink engages customers technically throughout the sales process, from discovery and solution design through demos, pilots, technical validation, and technical close. Your SEs will be the technical leaders of the deal and speak the language of the customer—the priorities, workflows, and challenges of each industry and persona we serve.
This role reports to the Senior Vice President of Revenue and partners closely with Sales, Product, Customer Success, Channel, and Implementation. The role will include occasional travel to events and customer sites across North America.
Lead the SE Organization: Lead, coach, and develop two SE teams and their leaders, with clear expectations, career paths, and performance standards. Run a consistent operating model across segments and focus SE capacity on the highest-value and most complex opportunities.
Drive Technical Sales Execution: Oversee technical discovery, solution design, demos, workshops, objection handling, competitive positioning, technical validation, closing, and clean handoff across the sales organization.
Build a World-Class Demo and Storytelling Culture: Set the standard for how Solink demonstrates its platform through customer use cases and business outcomes. Build repeatable demo frameworks and talk tracks by vertical and persona, and coach SEs on storytelling, executive presence, and technical credibility.
Design Solutions That Can Be Deployed: Ensure solutions account for customer camera, recorder, network, and POS infrastructure, including hardware needs, appliance sizing, bandwidth planning, site readiness, and deployment requirements.
Lead Technical Workshops & Pilots: Lead architecture discussions, site surveys, RFPs, security and compliance reviews, and pilot design, with clear success criteria and a path to full deployment.
Scale Technical Capability Beyond the SE Team: Partner with Sales Enablement to raise AE technical competency, help channel partners and installers become more technically self-sufficient, and define when partner-led scoping and installation is appropriate.
Partner with Product: Build a strong feedback loop with Product around recurring customer requirements, technical gaps, competitive intelligence, and field readiness for new launches.
This is an M4 level role. At Solink, leaders at this level are accountable for leading through managers and driving the execution of significant initiatives across their area. They operate with a high degree of autonomy, translate strategy into clear priorities for their teams, and partner with senior leaders to solve complex problems and make effective decisions.
In this role, you’ll be expected to:
Set clear priorities and operating expectations across the Solutions Engineering organization, aligning team capacity and execution with broader Sales and company goals.
Lead and develop SE leaders and teams, creating accountability for performance while building capability, career growth, and succession within the organization.
Lead complex, cross-functional initiatives that improve technical sales execution, customer experience, and the scalability of the Solutions Engineering function.
Identify technical, operational, and capacity challenges early, develop thoughtful solutions, and proactively resolve dependencies across Sales, Product, Channel, Customer Success, and Implementation.
Use business and team performance metrics to evaluate SE effectiveness, prioritize investments, and make decisions that improve deal progression, technical quality, and organizational efficiency.
Drive adoption of new processes, tools, and ways of working while creating a culture of accountability, collaboration, continuous improvement, and high performance.
Solutions Engineering operates with a clear and consistent model across SMB through Enterprise, with strong leadership, clear ownership, and effective allocation of SE capacity.
SE teams consistently deliver high-quality technical discovery, demos, solution designs, pilots, and handoffs that support strong sales outcomes and predictable deployment.
Customers receive compelling, persona- and industry-specific technical experiences that clearly connect Solink’s capabilities to their business needs and outcomes.
AEs and channel partners have stronger technical capability and know when and how to engage Solutions Engineering to maximize deal outcomes.
Solution designs can be deployed as sold, improving implementation predictability, customer experience, and margin protection.
The Solutions Engineering organization continuously improves through better processes, feedback loops, technical standards, and an AI-first approach that can scale with the business.
These outcomes are directly grounded in the source JD’s stated success measures, particularly around operating consistency, demo quality, deployable solutions, increased AE/partner capability, and an AI-first approach.
Must-Have:
Experienced Solutions Engineering Leader: You bring 8+ years of experience in Solutions Engineering, Sales Engineering, or Solutions Architecture, including 3+ years leading leaders.
Complex Technical Sales Experience: You have experience supporting complex B2B SaaS or technical sales within enterprise and multi-location environments.
Strong Technical & Commercial Acumen: You bring a strong technical discovery and solution design background, combined with excellent demo, storytelling, and executive communication skills.
Customer-Centric Solution Design: You can tailor technical messaging by persona, industry, and business outcome while maintaining strong commercial instincts.
Hardware + Software Experience: You have experience selling solutions that combine software and hardware, such as physical security, video, networking, or IoT. AI or computer vision experience is an asset.
Nice-to-Have:
Experience leading Solutions Engineering teams across multiple customer segments.
Experience with physical security, video surveillance, networking, IoT, AI, or computer vision.
Experience working with channel partners and partner-led technical sales motions.
Experience scaling pre-sales organizations through periods of significant growth.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
The salary range for this role is CA$279,504 – CA$349,380 On-Target Earnings (OTE).
We determine compensation based on the experience, skills, and impact you bring to the role.
Candidates hired closer to the top of the range will typically demonstrate proficient capability throughout the interview process. This means they already have the knowledge, skills, and leadership capabilities needed to perform successfully in the role, can ramp up quickly, and are expected to become fully proficient in the position within a short period of time.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Location: Canada | Remote
Department: Field Marketing
Reports To: Jennifer Boutilier
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
Solink is looking for a Field Marketing Specialist to execute our trade show and field event program across North America. Our buyers: loss prevention leaders, operators, franchise owners, and IT decision-makers, show up in person at industry conferences, regional roadshows, partner events, and our own Solink Summit, and this is the role that makes sure we show up better than anyone else on the floor.
You’ll own individual events end-to-end: contracts and deadlines, booth logistics, shipping, staffing plans, on-site set-up and tear-down, lead capture, and the post-event report. You’ll run the pre-show outreach and post-show follow-up that turn a booth into booked meetings, partner closely with Sales and SDRs on meeting targets by territory, and keep lead data clean enough that we can tell which events are actually worth the money.
This role suits someone who thrives on logistics and deadlines but thinks like a marketer, the person who catches the shipping deadline everyone else missed, works autonomously within a defined calendar, escalates risks early rather than late, and comes to their manager with recommendations rather than just problems. Expect roughly 25–35% travel, concentrated in event season.
Event Execution
Own assigned trade shows, conferences, and field events end-to-end: contracts and deadlines, booth space and design, shipping and drayage, staffing plans, hotel blocks, giveaways, signage, AV, and demo stations.
Build the event brief for each show — goals, target accounts, messaging, staffing roster, run of show, and success metrics — so everyone attending knows what they’re there to do.
Travel to major events to lead on-site execution, including set-up and tear-down, booth staffing, troubleshooting, and keeping the team on schedule.
Maintain the event asset inventory — booth properties, collateral, demo hardware, branded merchandise — in show-ready condition between events.
Pipeline & Follow-Through
Run pre-show outreach and meeting-booking campaigns in partnership with Sales and SDRs, including target account lists and talk tracks for reps working the booth.
Own lead capture and data hygiene end-to-end: scanner configuration, list cleanup, CRM and marketing automation routing, campaign attribution, and handoff to Sales within SLA.
Execute structured post-show follow-up sequences so leads don’t go cold between the show floor and the first call.
Deliver a post-event report on every show — cost per lead, cost per meeting, influenced and sourced pipeline, and a recommendation on whether to return.
Vendors, Budget & Regional Support
Manage day-to-day relationships with booth vendors, shipping and fulfillment partners, promotional product suppliers, venues, and event organizers.
Track spend against the event budget, flag variances early, and find ways to stretch budget without diluting Solink’s presence.
Support localized programs that back specific territories — regional webinars, customer dinners, lunch-and-learns, and co-marketing activity with channel partners and integrators.
Support Solink Summit and other company-hosted events alongside the broader marketing team.
1–2 years of B2B field marketing, event marketing, or demand generation experience, including hands-on ownership of trade shows or conferences, ideally in SaaS or technology.
A track record of running multiple events in parallel without dropping details — deadlines, shipping windows, and vendor commitments are your responsibility and you don’t need reminding.
Comfort working autonomously within a defined calendar and playbook: you make day-to-day decisions yourself, manage your own deadlines, and escalate risks early rather than after they’ve landed.
Experience with CRM and marketing automation tooling (Salesforce, HubSpot, or similar) and lead capture tools, with the discipline to keep event data clean and attributable.
Commercial instincts — you measure events by meetings and pipeline, not badge scans, and you can explain what a show returned.
Strong written and verbal communication; you can brief a sales team, write pre-show copy, and hold a vendor to a deadline with equal confidence.
Willingness to travel across Canada and the United States roughly 25–35% of the time, including occasional weekends during event season, with valid documentation to do so.
Experience marketing to multi-location operators — restaurant, retail, convenience, or franchise businesses.
Familiarity with event management platforms (e.g., Cvent, Splash).
Exposure to channel or partner co-marketing, including MDF.
Background in security, loss prevention, or hardware-plus-software products.
Design familiarity (Figma, Canva, or Adobe) for quick turnarounds on signage and collateral.
This is a P2 level role. At Solink, individuals at this level are intermediates who can go beyond the basics by working autonomously to make small decisions, work on projects, and make recommendations. They can effectively execute on tasks and initiatives with direction provided.
In this role, you’ll be expected to:
Execute initiatives and tasks while receiving general direction from your manager.
Identify opportunities for increased team effectiveness, and identify, articulate, and propose solutions to problems.
Actively apply feedback to improve performance, anticipate potential issues, and take responsibility for delivering consistent, reliable outcomes.
Develop strong working relationships within your team and begin building cross-functional relationships, sharing knowledge and learnings with peers.
Seek input from relevant stakeholders to ensure quality work.
Manage your own deadlines reliably and escalate risks early.
Understand and respect team priorities versus personal tasks.
What success looks like:
Events that run without surprises — deadlines met, assets on site, staffing covered, and your manager not having to ask where things stand.
Pre-show outreach and post-show follow-up executed consistently on every event, with booked-meeting targets hit and leads in the hands of Sales within SLA.
Event data clean and complete enough that the team can make real budget decisions from your post-event reporting.
Vendor and logistics issues handled at your level, with early flags to your manager on anything that could affect budget or presence.
Improvements you’ve spotted and proposed showing up in how the team plans events going forward.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Level: P1
Location: Ottawa, ON | Hybrid
Reports To: Dylan Monsinger, Associate Manager, Business Development
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald's and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We've been recognized by Deloitte's Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa's Best Places to Work. And we're just getting started!
As a Business Development Representative (BDR) at Solink, you will play a crucial role in driving the growth of our business by identifying and generating new business opportunities. Your responsibilities will involve a variety of outreach and organizational tasks that help the Sales team increase velocity and revenue.
This position is ideal for individuals who are passionate about tech, security, and the varying industries that we serve. If you possess excellent communication skills and enjoy the challenge of connecting with potential clients and seeing your connections convert to customers, this opportunity may be the perfect role for you!
Prospect Target Accounts: Identify and reach out to new customers - focusing on businesses with 1-25 physical locations in key industries like Retail, Restaurants, and Convenience/Gas.
Qualify and Convert Leads: Conduct thoughtful discovery conversations to qualify inbound and outbound leads, ensuring they align with Solink's ideal customer profile before handing off to Account Executives.
Respond with Urgency: Act as the first point of contact for inbound inquiries, providing timely, professional responses that spark interest and move conversations forward.
Drive Pipeline Growth: Consistently book qualified meetings with high-potential prospects to support Account Executives and accelerate the sales cycle.
Execute Proactive Outreach: Use cold calls, personalized emails, and social touches to generate new opportunities and introduce Solink to untapped accounts.
Leverage Sales Tech: Utilize tools like LinkedIn, Gong, Loom, ZoomInfo, and HubSpot to optimize your outreach and maintain meticulous records of all activity in the CRM.
Collaborate Cross-Functionally: Partner closely with Account Executives to align on outreach strategy, share learnings from the field, and drive collective success.
Showcase Solink at Events: Represent Solink at trade shows and industry events - sparking conversations, building relationships, and generating leads face-to-face.
This is a P1 level role. At Solink, individuals at this level are entry-level employees who have relevant work or educational experience and are eager to grow and develop by collaborating on team-wide tasks and initiatives, with direction provided from their manager or more senior colleagues.
Must-Have:
Business-Savvy Communicator: You hold a university degree in Business, Marketing, or a related field - or bring equivalent experience - and have strong communication and time management skills to match.
Resilient Problem Solver: You're adaptable, persistent, and able to navigate challenges with creativity and grit. You don't get discouraged - you find solutions.
Executive-Level Conversationalist: You're comfortable speaking with anyone, from small business owners to VPs and C-level executives at Fortune 1000 companies.
Tech-Curious & Value-Driven: You're naturally interested in technology and get excited about the impact it can have on how businesses operate and grow.
Prepared & Insightful: You do your homework. You research your prospects, tailor your messaging, and understand that relevance and preparation are key to successful outreach.
Tenacious & Target-Oriented: You know that success in sales is built on consistency and follow-through. You're driven by results, disciplined in your process, and thrive on exceeding goals - not just meeting them.
Team Player with Individual Hustle: You work well independently, but you're also energized by being part of a collaborative and supportive team environment.
Coachable & Growth-Minded: You're constantly learning and open to feedback. You actively invest in your own growth and share what you learn to lift up others.
Thrives in High Gear: You love a fast-paced, goal-oriented environment and know how to stay focused, organized, and motivated under pressure.
Nice-to-Have:
Proven experience in a sales or business development role.
Experience in cold calling and/or hunting.
You have familiarity with CRM software (HubSpot preferred).
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink's own security policies and standards.
The salary range for this role is $68,500 - $85,000 CAD in on-target earnings (OTE), structured as base salary and variable compensation. At Solink, we're committed to a simple and transparent approach to compensation. Pay is determined based on several factors, including your location, experience, job-related skills, and how you demonstrate them throughout the interview process. We make compensation decisions thoughtfully, with a focus on fairness, internal equity, and the impact you'll have in this role.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren't just words - they shape how we hire, lead, and grow.
We're not just building tech - we're building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we're upfront about what's required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here's a general idea of what to expect:
Intro call with our Talent Team (30-45 minutes)
Interview with BD Manager (~45 minutes)
Practical Assessment Interview (45-60 minutes)
Offer & onboarding
Please note: this is subject to change at any point in the recruitment process based on the needs of the business.
Submit your resume and a short cover letter via our Careers Page. Let us know what excites you about this role, and how you'd help move Solink forward.
Level: P3
Location: Remote
Reports To: Nicole Davidson, Associate General Counsel
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 36,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We’re looking for a Legal Counsel to join Solink’s legal team. You’ll support enterprise deals and help build our privacy, AI governance, and compliance programs. You’ll advise on commercial contracts, privacy and AI, employment, and corporate matters for our hardware-enabled SaaS business, often with significant independence. You’ll report to the Associate General Counsel.
Draft, review, and negotiate enterprise agreements, including Master Services Agreements, Terms of Service, Data Processing Addenda, AI Addenda, Reseller Agreements, and vendor contracts.
Act as the first point of contact for Sales on routine contract questions and customer redlines.
Apply Solink’s contract standards and fallback positions, and escalate deviations outside approved thresholds.
Help update and maintain contract templates in our contract management system.
Support compliance with Canadian, US, and EU privacy laws, including Quebec’s privacy law, PIPEDA, CCPA, and GDPR.
Help run Solink’s privacy program, including its policies, procedures, and regular compliance reviews.
Help update internal privacy policies, such as data retention and access request procedures.
Help run Solink’s AI governance framework.
Track new privacy and AI laws, including the EU AI Act, and determine how they affect our products.
Support privacy incident response and answer customer and regulator privacy inquiries.
Answer employment questions under Ontario’s Employment Standards Act and other applicable laws.
Draft and review internal policies, such as commission and HR policies.
Manage outside counsel on assigned matters.
Support other legal and compliance projects as needed.
Work with Sales, Finance, HR, Product, and Engineering to give clear, practical advice.
Explain legal and technical issues in plain terms to both technical and non-technical teams.
Turn legal analysis into short, actionable guidance the business can use right away.
Help build self-serve tools, such as playbooks, FAQs, and talk tracks, so teams can handle routine questions independently.
Promote privacy and security awareness across the company.
This is a P3 level role. At Solink, individuals at this level are highly autonomous contributors who own initiatives end-to-end with minimal direction. They proactively solve problems, collaborate across teams, and connect their work to broader team and business goals..
In this role, you'll be expected to:
Own legal matters from start to finish. Independently manage assigned contracts, advisory matters, and compliance initiatives, bringing in the Associate General Counsel when complexity or risk requires it.
Apply sound, practical judgment. Assess legal risks in the context of business goals, recommend a clear path forward, and distinguish between decisions you can make independently and those requiring escalation.
Anticipate issues and bring solutions. Identify recurring legal questions, process gaps, and emerging risks, and recommend improvements before they become larger problems.
Build strong cross-functional partnerships. Work directly with stakeholders to understand their needs, provide actionable advice, and help move decisions and initiatives forward.
Create scalable ways of working. Develop and improve templates, playbooks, guidance, and workflows that strengthen consistency and help teams handle routine matters confidently.
Manage competing priorities with accountability. Balance urgent requests with longer-term commitments, communicate timelines and trade-offs early, and consistently deliver accurate, high-quality work.
Preferred Experience
In-house experience at a SaaS or technology company, ideally one with both hardware and software products. Law firm experience would be valued.
Experience with US and EU privacy laws (CCPA, GDPR), biometrics, or AI regulation (EU AI Act).
Ontario employment law experience.
Experience with Ironclad or another contract management system.
Must-Have:
JD from an accredited Canadian law school.
Member in good standing of the Law Society of Ontario.
3-7 years of post-call experience at a law firm, in-house, or both.
Experience drafting and negotiating commercial agreements, ideally SaaS or technology contracts.
Working knowledge of privacy law.
Strong attention to detail.
Clear, concise writing.
Sound judgment about when to make a call and when to escalate.
Ability to manage several urgent matters at once without losing quality.
A builder’s mindset. You’re comfortable creating processes and templates where none exist.
Based in the Toronto or Ottawa/National Capital regions
Compensation
The salary range for this role is $116,659 - $170,000 CAD plus equity.
We determine compensation based on the experience, skills, and impact you bring to the role.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Location: Remote | Canada
Reports To: Jesse Bruyn SVP, Revenue
Type: Permanent | Full-Time
Vacancy Status: This is an active, approved role and we are currently hiring for this position.
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We're looking for a Chief of Staff, Go-to-Market to serve as a senior strategic partner to our GTM leadership team, helping solve the most complex and consequential challenges facing Solink's revenue organization.
This role sits at the intersection of strategy, transformation, and execution across Sales, Marketing, Customer Success, Channel, Revenue Operations, and the broader business. You'll take ownership of ambiguous, cross-functional problems, develop the systems and operating models required for Solink to scale, and lead high-stakes initiatives that shape how our GTM organization evolves.
You'll operate with significant autonomy and influence, bringing together business performance, market context, customer insight, and external best practices to help senior leaders make better decisions. You'll also act as a thought partner and mentor across the organization, raising the quality of strategic thinking, problem solving, and execution around you. a real impact.
Drive GTM priorities: Translate company strategy into clear GTM objectives, priorities, and operating plans.
Own the GTM operating system: Lead leadership meetings, business reviews, QBRs, strategic planning, and the mechanisms that create accountability.
Lead strategic initiatives: Drive high-priority cross-functional programs from definition through execution, resolving dependencies and ensuring measurable outcomes.
Create executive leverage: Help the GTM leadership team prioritize attention, prepare critical decisions, synthesize complex information, and ensure follow-through.
Improve GTM effectiveness: Identify organizational, process, and operating gaps and partner with leaders across GTM and the broader company to solve them.
This is a P5 level role. At Solink, individuals at this level are senior contributors who lead high-priority initiatives, set strategic direction within their area of expertise, and are trusted advisors on complex and high-impact decisions. They use their expertise to improve how teams operate, strengthen cross-functional collaboration, and raise the capability of those around them.
In this role, you'll be expected to:
Drive major GTM initiatives and transformations with full ownership and autonomy, bringing structure and long-term vision to ambiguous problems that span multiple functions.
Influence VP- and C-level decisions through strong strategic judgment, clear points of view, and the ability to connect business performance, market context, and company priorities.
Build cross-functional systems, operating models, and frameworks that define how GTM prioritizes, makes decisions, and scales as Solink grows.
Lead alignment across senior stakeholders on high-stakes priorities, proactively resolving competing objectives, dependencies, and organizational barriers to execution.
Act as a company-wide mentor and thought partner, elevating the capability of leaders and senior contributors through coaching, advising, and sharing expertise.
Continuously bring relevant external insights into Solink, helping the organization anticipate market, technology, and operating shifts and translate them into practical strategic advantage
The GTM leadership team operate against a clear set of priorities and make faster, better-informed decisions.
GTM functions are aligned around shared company outcomes with clear ownership and accountability.
Strategic initiatives move consistently from decision to execution with measurable business impact.
Leadership has a reliable view of GTM performance, risks, opportunities, and required actions.
The GTM leadership has greater capacity to focus on the highest-value strategic, customer, and company priorities.
Must-Have:
Significant experience in GTM strategy, Strategy & Operations, Revenue Operations, Sales Operations, or a Chief of Staff role within a scaling B2B technology company.
Experience partnering directly with executives and influencing senior leaders across multiple functions.
A track record of translating strategy into clear priorities, operating plans, and measurable outcomes.
Strong business judgment, analytical ability, and comfort using financial and operational data to guide decisions.
Exceptional communication and leadership skills, with the ability to simplify complex issues, challenge constructively, and create alignment without direct authority.
Nice-to-Have:
Experience working directly with a GTM leadership.
Experience scaling a multi-function GTM organization through significant growth or transformation.
Experience across multiple GTM disciplines such as Sales, Customer Success, Marketing, Channel, or Revenue Operations.
Experience with both direct and channel-led GTM models.
Experience in physical security, video intelligence, multi-location businesses, or hardware-enabled SaaS.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
The salary range for this role is 150,000-190,000 CAD.
We determine compensation based on the experience, skills, and impact you bring to the role.
Candidates hired closer to the top of the range will typically demonstrate proficient capability throughout the interview process. This means they already have the knowledge, skills, and competencies needed to perform successfully in the role, can ramp up quickly, and are expected to become fully proficient in the position within a short period of time.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Location: Toronto, ON | Hybrid (4 Days/Week)
Department: SMB Sales | Retail
Hiring Manager: Sammy Singh | Sales Manager, Retail
Department Leader: Shawna Rioux | Vice President, SMB
Type: Permanent | Full-Time
Vacancy Status: This is an active role and we are currently hiring for this position.
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 36,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We’re looking for curious and energetic sales talent to join our fast-growing team that works with some of the biggest brands in quick service restaurants, retailers, hospitality and financial organizations. The ideal candidate should have experience with sales prospecting and business development and has worked as an Account Executive selling SaaS.
Are you a self starter and not afraid to take initiative? Do you enjoy building and nurturing relationships? Do you enjoy presenting and conducting product demos? Do you thrive in collaborating and working in an ENERGETIC Team environment?... Then this opportunity is for YOU!
Prospect with Purpose: Identify and reach out to brands you admire and customers who would benefit from Solink—using a smart, targeted, and proactive approach.
Own the Full Sales Cycle: From discovery and demos to pricing, negotiation, and close—you’ll lead every step with confidence and precision.
Deliver High-Impact Demos: Present Solink’s platform in a compelling way that speaks to each customer’s unique challenges and goals.
Hit (and Exceed) Your Targets: Consistently meet or exceed quota, while staying focused on quality conversations, qualified pipeline, and long-term customer value.
Have Fun Doing It: Celebrate wins, bring energy, and enjoy the journey—because culture matters just as much as closing.
Team Player with Individual Hustle: You love celebrating wins with a supportive team—but you also hold yourself to a high standard and consistently push to exceed your own goals.
Value-Driven Communicator: You can clearly connect the dots between a customer’s pain points and Solink’s value. You’re equally fluent in big-picture impact and detailed product differentiation.
Relationship Builder: Whether it’s with teammates or prospects, you build trust naturally and quickly. You understand people, meet them where they are, and connect with empathy.
Growth-Oriented: You’re a sponge for feedback and personal development. You invest in your own growth and actively share learnings with your team.
Goal Crusher: Quotas aren’t ceilings—they’re starting points. You set the bar high and love surpassing it.
Customer-Centric Listener: You’re naturally curious and know that listening—not pitching—is the foundation of great discovery and great deals.
Creative Problem Solver: Challenges energize you. You think on your feet and approach obstacles with creativity and a solution-first mindset.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Recruiter Screen with our Talent Team: 30–45 minutes
Behavioural Interview with the Hiring Manager: 45 minutes
Final Presentation Interview with the VP of SMB and Hiring Manager: 60 minutes
Reference Checks
Offer & Onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Location: Canada | Remote
Preferred: Ottawa, ON or Toronto, ON
Department: Direct Sales | Enterprise
Reports To: Lianne Bradley | Director Restaurant Sales
Type: Permanent | Full-Time
Vacancy Status: This is an active, approved role and we are currently hiring for this position.
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
We are seeking a dynamic and experienced Enterprise Account Executive to join our Restaurant team. The ideal candidate has a proven track record of acquiring and growing complex enterprise accounts, navigating multi-stakeholder buying processes, and consistently delivering results in competitive markets.
This person should bring demonstrated success selling complex enterprise solutions and ideally possess experience within the restaurant industry, including relationships with restaurant operators, franchise groups, or brand leaders. They excel at building executive-level relationships, developing strategic account plans, aligning cross-functional stakeholders, and navigating complex sales cycles involving operations, IT, finance, legal, and executive leadership teams.
As an Enterprise Account Executive at Solink, you will play a key role in growing our restaurant vertical by acquiring and expanding strategic accounts, acting as a trusted advisor to customers, and helping restaurant organizations improve visibility, reduce risk, and operate more effectively at scale. You will also serve as a strategic voice for the market, bringing customer insights, industry trends, and enterprise best practices back to Solink to help shape our go-to-market strategy and long-term growth.
Business Development
Identify and prioritize high-value enterprise opportunities within the restaurant industry, including QSR, fast casual, casual dining, franchisors, large franchisees, and multi-unit operators.
Develop strategic account plans for target restaurant brands, ownership groups, and franchise portfolios.
Identify repeatable patterns across enterprise accounts and contribute best practices that improve Solink's sales motions, account planning processes, and go-to-market effectiveness.
Build pipeline through outbound prospecting, referrals, industry events, franchise networks, and internal tools like ZoomInfo, HubSpot, Gong, and LinkedIn Sales Navigator.
Represent Solink at restaurant industry events, trade shows, conferences, and franchise meetings.
Sales Execution
Own the full enterprise sales cycle from discovery and demo through pilot, procurement, negotiation, and close.
Navigate complex restaurant buying committees, including owners, operators, executives, loss prevention, IT, finance, legal, and operations leaders.
Develop and execute mutual success plans, stakeholder alignment strategies, and close plans to drive complex enterprise opportunities to successful outcomes.
Understand restaurant-specific challenges such as shrink, theft, employee safety, drive-thru operations, food safety, guest experience, margin pressure, and multi-location visibility.
Build compelling business cases that clearly show Solink’s ROI for restaurant operators and enterprise brands.
Tailor Solink’s value proposition to different restaurant stakeholders, from C-level executives to field operators.
Account Management
Build trusted executive relationships with restaurant operators, franchise owners, brand leaders, and multi-unit executives.
Act as a trusted advisor and strategic partner to customers by understanding their business, pain points, executive priorities, and long-term growth plans.
Identify opportunities for expansion across additional locations, brands, regions, and ownership groups.
Partner closely with Customer Success, Product, Marketing, and Implementation to ensure a strong customer experience.
Drive upsell, cross-sell, and multi-location rollout opportunities within existing restaurant accounts.
Market Insights
Stay informed on trends impacting restaurants, including labor challenges, margin pressure, loss prevention, technology adoption, off-premise ordering, and operational efficiency.
Serve as a strategic voice for the restaurant vertical by identifying emerging trends, influencing cross-functional priorities, and helping shape Solink’s long-term growth strategy within the industry.
Maintain a strong understanding of restaurant technology ecosystems, including POS, video security, payments, workforce tools, and operational platforms.
Restaurant Industry Expertise
Experience selling into restaurants, ideally across QSR, fast casual, casual dining, or multi-unit franchise environments.
Strong understanding of franchise models, multi-unit operations, and how restaurant buying decisions are made.
Enterprise Sales Experience
5+ years of success in B2B enterprise sales, preferably in SaaS, restaurant technology, security, POS, payments, loss prevention, or operations technology.
Proven track record of exceeding quota and closing complex, multi-stakeholder deals.
Experience managing long sales cycles, pilots, procurement, legal review, and executive negotiations.
Ability to build strategic account plans and move large opportunities from prospecting to close.
Relationship Builder
Strong existing network within the restaurant industry.
Confident building trust with C-level executives, owners, operators, and functional leaders.
Skilled at turning relationships into qualified opportunities and long-term account growth.
Comfortable using industry events, referrals, and partner relationships to create momentum.
Strategic & Commercially Minded
Strong ability to identify high-potential accounts and understand where buying power sits.
Comfortable navigating franchisor, franchisee, corporate, and private-equity-backed restaurant structures.
Skilled at building ROI-driven business cases and aligning Solink to customer priorities.
Disciplined in qualification, forecasting, follow-up, and deal management.
Driven & Accountable
Competitive, self-motivated, and energized by building new business.
Consistent high performer with a desire to be at the top of the leaderboard.
Comfortable with travel for customer meetings, industry events, and strategic deal support.
Coachable, collaborative, and committed to continuous improvement.
Share industry expertise, enterprise selling strategies, and market insights with peers to strengthen team performance and contribute to the success of the broader sales organization.
Tool-Enabled & Process-Savvy
Uses data, call review, account research, AI-powered tools, and sales process to continuously improve performance and effectiveness.
Experience using tools like SalesForce, Gong, ZoomInfo, LinkedIn Sales Navigator, and sales enablement platforms.
Strong pipeline hygiene, accurate forecasting, and clear next-step discipline.
Uses data, call review, account research, and sales process to improve performance.
Experience selling to large franchisee groups or multi-brand restaurant operators.
Existing relationships with QSR, fast casual, or casual dining brands.
Experience selling security, video, POS, payments, loss prevention, workforce management, or operations technology.
Familiarity with restaurant conferences, associations, franchise groups, or industry events.
Experience selling into organizations with hundreds or thousands of locations.
You don’t just meet goals — you aim for President’s Club every year.
You are motivated by winning, energized by strategic enterprise sales, and excited by the opportunity to help Solink become the leading video intelligence platform for the restaurant industry.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro Call with our Talent Team (45 minutes)
Interview with the Hiring Manager (45 minutes)
Final Presentation with Senior Leadership (60 minutes)
Reference Checks
Offer & Onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Customer Success Manager
Level: P3
Location: Remote | Canada
Reports To: Manager, Customer Success
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
Solink's AI Vision Intelligence Platform helps multi-location businesses in restaurant, retail, and service industries get more from their video. You will help manage the customer relationship and be the advocate for our customers to help them realize business value from their investment and partnership with Solink through their effective use of the Solink product. As a customer-centric company, the relationships and trust we build between the client and Solink is a critical indicator of success.
As a Customer Success Manager (Low Touch), you will keep a book of established customers engaged and growing. Monthly check-ins give every account regular contact, and digital and one-to-many programs extend your reach. Health signals and usage data show you where to focus, so your time goes to the customers who will benefit most.
Run monthly check-ins across your book. Use health signals and usage data to decide who gets a call, who gets an email, and who gets a resource.
Drive smooth onboarding. Work with Sales to hand off new customers cleanly, set expectations, and build their confidence in the platform.
Grow adoption. Track engagement and guide customers toward the best practices and features that match their business goals.
Protect retention and find growth. Flag risk early, step in before small issues become churn, and identify expansion opportunities.
Handle escalations with care. Respond quickly and professionally, and work with Support, Product, and other teams to resolve issues.
Build playbooks and programs. Contribute to playbooks, templates, and customer education (webinars, guides, email programs) that serve the whole segment, not one account at a time.
Support Sales when needed. Join technical pre-sales conversations to ensure a clean handoff and shared expectations.
4+ years managing customer accounts in a SaaS environment, ideally with a high volume or scaled book
Strong written and verbal communication, including the ability to explain technical topics simply
A consultative approach: you connect customer outcomes to revenue growth and advocate for the customer
Comfort with data and prioritization: you can review a book of 100 accounts and know where to focus
Technical curiosity and quick learning. You pick up new platforms and tools quickly, and you’re eager to become an expert in our product to help drive customer adoption and retention.
Experience with video surveillance or security camera systems
Hands-on experience in restaurant, hospitality, retail and/or regulated environments
Fluency in French and/or Spanish
Career archetypes represent the foundational behaviours and performance standards expected of every employee.
At Solink, career archetypes define the baseline for how we show up and create impact. They are not aspirational traits or optional strengths, they are the minimum standards required to operate successfully within our environment. These expectations ensure consistency in how we think, collaborate, execute, and raise the performance bar. If someone consistently does not meet these standards, they are not aligned with what it takes to thrive at Solink.
This is a P3 level role. At Solink, individuals at this level independently own initiatives from start to finish with minimal direction. They proactively solve problems, collaborate across functions, and prioritize their work based on business needs and expected impact.
In this role, you’ll be expected to:
Propose, launch, and deliver initiatives aligned with team and company goals.
Investigate root causes, recommend thoughtful solutions, and resolve blockers with the right partners.
Prioritize competing tasks and projects based on value, effort, timelines, and business impact.
Communicate progress and risks clearly, apply feedback, and support more junior colleagues through informal mentoring.
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
The on-target earnings range for this role is $96,769 - $120,000 CAD on an 80/20 split.
We determine compensation based on the experience, skills, and impact you bring to the role as identified during the interview process, and by what will be expected of you by day 90.
For this position, our goal is to hire candidates who are either Developing or Proficient.
Developing: Foundational, relevant experience and skills, with the ability to build capability in the role through hands-on experience, coaching, and support.
Proficient: Demonstrated experience applying the core technical and behavioural skills required for the role, with the ability to work independently and consistently deliver against expectations.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Location: Ottawa, ON | Hybrid
Department: Sales Engineering
Department Leader: Jason Elwell | Sales Engineering Manager
Type: Permanent | Full-Time
Vacancy Status: This is an active, approved role and we are currently hiring for this position.
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
At Solink, our Sales Engineer's (SEs) are core contributors to the success of our customers and sales organization. This role is rooted in the pre-sales cycle, with a focus on driving value through discovery, storytelling, and tailored solution design. You will work in close partnership with Account Executives (AEs) to uncover customer needs, deliver compelling demos, and build solutions that align with both business and technical requirements. You will not be responsible for implementation or technical support.
We are looking for individuals with a strong sales mindset and technical aptitude. The ideal candidate may come from an AE background and be eager to shift into a more technical and consultative role.
Partner with AEs during discovery to qualify deals by uncovering true customer needs, constraints, and buying drivers
Own the technical narrative in sales conversations, ensuring a seamless transition from discovery to demo to solution proposal
Deliver compelling, value-based demos to a variety of interlocutors that tell a clear and impactful story they can relate to
Design and present Solink solutions that directly address the customer's environment, challenges, and goals
Actively participate in sales calls and web conferences, and lead when appropriate to guide the technical conversation
Provide clear documentation of technical requirements, constraints, and scope for handoff to deployment teams
Contribute to quota attainment and revenue growth through your direct impact on deal progression
Stay current on industry trends, relevant technologies, and Solink product capabilities to continuously elevate customer conversations
This is a P4 level role. At Solink, individuals at this level lead cross-functional initiatives and partner with colleagues and leaders to shape how work gets done. They combine independent execution with strategic thinking, helping others navigate complexity and improving the effectiveness of the broader team.
In this role, you’ll be expected to:
Lead projects by defining the approach, coordinating contributions, and keeping stakeholders aligned and informed.
Anticipate risks and dependencies, adapting plans to deliver on commitments.
Coach colleagues through complex problems and provide constructive feedback that strengthens outcomes.
Develop processes, frameworks, or standards that improve team effectiveness and support broader adoption.
Bring relevant industry insights and new knowledge into the team to support continuous improvement.
Must-Have:
Experience in sales, preferably as an Account Executive, Sales Engineer, or in a customer-facing technical role
Strong understanding of technical concepts (software, hardware, networking, AI, etc.) with the ability to learn and apply them quickly
Exceptional communication and storytelling skills, especially in live demo environments
Ability to simplify complex technical ideas for non-technical audiences
A consultative, customer-first mindset with a passion for solving real business problems
Strong collaboration habits: you value partnership with AEs and the broader go-to-market team
Comfortable operating in a fast-paced, growth-oriented environment
Nice-to-Have:
Familiarity with tools like Salesforce, Confluence, and Google Workspace
Previous experience in video surveillance, SaaS, or physical security industries
Bilingual in English and French
Experience working with networking or cloud-based architecture
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen, or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: A stellar benefits package, ensuring you're fully supported with anything you need.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Partner: 45 Minutes
Interview with our Team Lead, Sales Engineering: 60 Minutes
Practical Assessment Interview with our Director of Sales Engineering: 60 Minutes
References, Offer & Onboarding 🎉
The salary range for this role is $172,000 - 200,000 OTE CAD.
We determine compensation based on the experience, skills, and impact you bring to the role.
Candidates hired closer to the top of the range will typically demonstrate proficient capability throughout the interview process. This means they already have the knowledge, skills, and competencies needed to perform successfully in the role, can ramp up quickly, and are expected to become fully proficient in the position within a short period of time.
Submit your resume via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.