Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a GTM Recruiter at Serval, you’ll build and own the recruiting strategy for our go-to-market teams — including Sales, Marketing, and Operations. You’ll design and execute high-impact hiring initiatives that help Serval scale from ~70 to 200+ people while maintaining an exceptional talent bar.
You’ll partner closely with the founders, GTM leadership, and hiring managers to define profiles, drive outbound sourcing, and create a world-class candidate experience. This role is ideal for someone who’s built GTM teams in fast-paced SaaS environments and thrives at the intersection of recruiting, storytelling, and strategy.
Design & Execute GTM Hiring Strategy: Build creative sourcing plans and run full-cycle recruiting across AE, Marketing, GTM leadership and business roles.
Partner with Leadership: Collaborate with founders and function heads to forecast headcount, define ideal candidate profiles, and prioritize hiring needs.
Own the Candidate Experience: Deliver an exceptional experience from first touch to offer acceptance — especially for senior and high-impact roles.
Develop Scalable Recruiting Systems: Build the processes, tools, and data tracking that make GTM hiring predictable and repeatable.
Drive Outbound Sourcing: Build top-of-funnel pipelines through outreach, referrals, events, and competitor mapping.
Influence Employer Brand: Partner with Marketing and Product teams to craft authentic messaging that attracts high-caliber GTM talent.
Track and Report Metrics: Analyze pipeline velocity, conversion rates, and time-to-hire to improve efficiency and hiring quality.
Collaborate Cross-Functionally: Align with Engineering, Product, and Recruiting peers to ensure consistent bar-raising across the company.
4+years of recruiting experience, with at least 3+ years focused on hiring GTM roles at a fast-paced SaaS or technology company.
Demonstrated success building Sales and Marketing teams in high-growth, outbound-driven environments.
Strong understanding of SaaS GTM motions (SMB, mid-market, enterprise) and sales org structures.
Proven ability to source and close top-performing sellers and leaders in competitive markets.
Data-driven mindset: adept at using recruiting metrics to inform prioritization and process improvements.
Excellent communication and storytelling skills, with the ability to convey Serval’s mission and value proposition to candidates.
High agency and adaptability: comfortable operating autonomously in a fast-moving, early-stage environment.
Based in or willing to work from our San Francisco HQ, 5 days/week.
Experience as an early recruiter at a Series A–B startup.
Familiarity with GTM compensation structures and competitive landscape.
Strong network of sales and marketing professionals in the Bay Area.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Deployment Leader, you’ll build and lead the team that sits closest to Serval’s customers — where product meets reality. You’ll own how we deploy Serval’s AI platform into complex IT environments, ensuring customers realize immediate value while feeding critical insights back into product and engineering.
You’ll start as a hands-on technical leader — writing code, leading high-stakes pilots, and designing scalable onboarding processes — then grow a team of forward deployed engineers who blend software engineering, customer empathy, and systems thinking.
This role is ideal for someone who’s operated at the intersection of engineering and customer success, thrives in ambiguity, and loves building zero-to-one technical teams in high-growth, AI-native startups.
Build and lead the Deployed Software Engineering function, defining its charter, processes, and hiring plan.
Own customer implementations and pilots, ensuring rapid, reliable value delivery for strategic accounts.
Write production-quality code to extend Serval’s platform, integrate APIs, and solve unique customer challenges.
Develop reusable onboarding frameworks, turning bespoke deployments into repeatable, scalable patterns.
Partner with Product & Engineering to translate field learnings into roadmap priorities and platform improvements.
Act as a trusted advisor to customers’ IT and Security leaders, guiding them through automation design and rollout.
Drive technical strategy for migrations, integrations, and long-term account success.
Recruit, mentor, and develop a world-class team of forward deployed engineers who embody Serval’s pace and precision.
Establish metrics and systems to track deployment velocity, adoption, and satisfaction across accounts.
7–10+ years of software engineering experience, with 3+ years leading technical or customer-facing teams.
Proven track record of building and scaling Software Engineering teams in a fast-paced SaaS or AI environment.
Strong technical foundation — capable of reading and writing production code, building APIs, and debugging distributed systems.
Experience working directly with enterprise customers on deployments, integrations, and architecture design.
Excellent communication skills — able to translate between technical and executive audiences.
Builder’s mindset: thrives in ambiguity, moves fast, and creates process where none exists.
Deep customer empathy and the ability to balance short-term needs with long-term platform evolution.
Based in or willing to work from our SF HQ, 5 days/week, with occasional travel to customers.
Prior startup experience as an early technical or engineering leader.
Knowledge of IT, Security, or workflow automation domains.
Comfort working with LLM-based or AI agent systems in production.
Strong opinions on how “agentic” deployment teams should operate and measure success.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Senior Frontend Engineer at Serval, you'll play a pivotal role in shaping the future of our platform. You will be tasked with building foundational parts of our technology and your contributions will be key to defining the success of our product.
Work closely with our CTO to build new product capabilities from the ground up.
Be a champion for user experience, incorporating a deep understanding of our users to guide design decisions alongside the founding team.
Set the foundational system architecture and select key technologies for the codebase.
Help us ship V1 of Serval and deliver on our technical and product roadmap.
Help establish engineering best practices and standards within the team. Mentor junior engineers and contribute to a culture of technical excellence.
4+ years of experience as a frontend focused software engineer.
Experience with zero-to-one development: You should have built new products or systems from the ground up.
Deep appreciation for and commitment to delivering outstanding user experiences.
Exceptional communication skills and a proven ability to work cross-functionally.
Comfortable with the pace and ambiguity of a fast-growing startup environment.
Degree in Computer Science or a related engineering field.
Experience with some of the technologies in our stack: Typescript, GRPC, Go, Kubernetes, React, AWS and Terraform.
Early-stage experience at a startup.
Experience building applied AI products.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Senior Software Engineer, Backend at Serval, you will play a pivotal role in shaping the future of our platform. You will be responsible for building the foundational components of our technology, with your contributions being crucial to the success of our product.
Work closely with our CTO to build new product capabilities from the ground up.
Be a champion for user experience, incorporating a deep understanding of our users to guide design decisions alongside the founding team.
Set the foundational system architecture and select key technologies for the codebase.
Help us ship V1 of Serval and deliver on our technical and product roadmap.
Help establish engineering best practices and standards within the team. Mentor junior engineers and contribute to a culture of technical excellence.
4+ years of experience as a backend focused software engineer.
Experience with zero-to-one development: You should have built new products or systems from the ground up.
Deep appreciation for and commitment to delivering outstanding user experiences.
Exceptional communication skills and a proven ability to work cross-functionally.
Comfortable with the pace and ambiguity of a fast-growing startup environment.
Degree in Computer Science or a related engineering field.
Experience with some of the technologies in our stack: Go, GRPC, Kubernetes, React, Typescript, AWS and Terraform.
Early-stage experience at a startup.
Experience building applied AI products.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Serval is hiring a Product Marketing Lead to own how Serval shows up in the market: how we position the product, how we equip sales to win, and how we translate a fast-moving roadmap into stories buyers care about. You'll sit at the center of product, sales, and marketing, and you'll be a founding voice on the PMM function as it scales.
This is a builder role. You'll set the messaging foundation, run launches, and give the sales team the ammunition to close. If you want a defined playbook handed to you, this isn't the role. If you want to write the playbook, read on.
Own positioning and messaging for Serval: the narrative, the value props, and the differentiation against legacy ITSM and other AI point solutions. Make it sharp, make it true, make it repeatable.
Lead product launches from tiering to GTM plan to execution, coordinating product, sales, and demand gen so releases land with customers and not just in a changelog.
Build the sales enablement layer: pitch decks, one-pagers, battle cards, demo narratives, objection handling, and competitive intel that reps actually use.
Become the resident expert on our buyers [IT, security, and ops leaders] and their world: their pain, their alternatives, their buying process. Turn that into messaging that resonates.
Drive competitive intelligence: track the landscape, build the battle cards, and arm the field to win head-to-head.
Partner with demand gen and content on campaigns, webinars, and thought leadership that move pipeline, not just impressions.
Support pricing and packaging work with market and win/loss insight.
Create customer-facing proof: case studies, ROI narratives, and reference content that make the value undeniable.
7+ years in product marketing, ideally in B2B SaaS sold to technical buyers [IT, security, DevOps, or infrastructure].
A track record of owning positioning and launches end to end, not just contributing slides to someone else's plan.
Strong writing. You can take a complex, technical product and make it clear, credible, and compelling to a busy executive.
Deep comfort partnering with sales. You've built enablement that reps chose to use because it helped them win.
Analytical instincts: you ground messaging in research, win/loss, and data, and you can tell the difference between a story that sounds good and one that closes.
Bias to action and comfort with ambiguity. You thrive when the category is undefined and the answer isn't in a template.
Bonus: experience with ITSM, IT operations, identity/access, security, or AI/agent products.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Software Engineer, Agent Systems at Serval, you’ll build the core systems that power the AI agents at the center of our platform.
You’ll work on the orchestration engine, runtime, retrieval and grounding systems, and evaluation infrastructure that enable agents to reason, take action, and operate reliably in real-world enterprise environments.
Your work will help define how Serval agents behave across help desk, automation, and knowledge workflows — and the systems you build will power experiences used by a significant share of employees at some of the world’s largest companies.
Build end-to-end agent based product functionality.
Build the foundational systems behind Serval’s agent platform, including orchestration, runtime, and core primitives for how agents reason, act, and interact with users and systems.
Design and evolve the agentic loop, helping define the abstractions needed to make agents steerable, trustworthy, adaptive, and production-ready.
Improve retrieval and grounding systems so agents can provide accurate, well-supported answers and actions using the right organizational context.
Build evaluation frameworks and feedback loops that help us measure, debug, and continuously improve agent quality over time.
Partner closely with product to bring new agent capabilities into customer-facing workflows and product experiences.
Help establish technical standards and best practices for building reliable, high-performance agent systems at Serval.
Strong software engineering fundamentals and experience building production-grade systems.
Experience building AI-powered systems, agent frameworks, or LLM-based applications in production.
4+ years of hands-on experience building software products and systems in production environments.
Experience designing systems from first principles, with an eye toward reliability, scalability, and maintainability.
Excitement about building at the frontier of AI products, with a strong point of view on what makes agents useful in the real world.
High agency and comfort operating in a fast-moving, high-autonomy startup environment.
Strong communication skills and the ability to work cross-functionally.
Degree in Computer Science or a related technical field, or equivalent professional experience.
Experience with retrieval systems, grounding strategies, evaluation infrastructure, or other components of modern agent architectures.
Familiarity with technologies in our stack, including Go and TypeScript.
Early-stage startup experience or a track record of zero-to-one product development.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Majors Account Executive, you'll own Serval's target accounts across large, established organizations that are ready to transform how they work. You'll lead sophisticated, multi-threaded sales cycles with IT, Security, and Operations executives — often spanning multiple teams or business units — to help these companies modernize their workflows through AI automation.
You'll collaborate closely with our founders and product team to shape Serval's majors motion, influence roadmap priorities, and define what AI-powered IT looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.
Own the full sales cycle across major accounts — from prospecting and stakeholder mapping to close and expansion.
Develop deep relationships with senior IT, Security, and Operations leaders across large, matrixed organizations, becoming a trusted advisor on automation strategy.
Orchestrate complex buying committees spanning multiple business units or regions, aligning technical, security, and business stakeholders around Serval's value proposition.
Deliver compelling demos and business cases that tie Serval's AI automation to measurable ROI and efficiency gains.
Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless delivery at scale.
Create repeatable playbooks for Serval's majors motion — deal structure, pricing, and multi-unit expansion strategy.
Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).
6+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
Proven success selling technical or workflow automation platforms into 5–10K employee organizations across multiple stakeholders.
Expertise running sophisticated, multi-stakeholder sales cycles (4–9 months) with VP and C-suite buyers in IT, Security, or Operations.
Skilled in strategic account planning, multi-threading across business units, and executive communication.
High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
Exceptional presentation, negotiation, and storytelling skills.
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.
Previous experience at high-velocity SaaS companies.
Experience joining or helping scale an early-stage startup (Series A–D).
Recognition for top performance — President's Club, top 10%, or rapid promotions.
Familiarity with AI, ITSM, or workflow automation categories.
Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As the Manager of Mid-Market Account Executives, you'll build and lead our founding mid-market sales team while helping define Serval's commercial motion in this critical segment. You'll be responsible for hiring, coaching, and scaling a team of high-performing AEs who own the full sales cycle for multi-stakeholder IT and Security deals. You'll partner closely with our founders, GTM leadership, product, and engineering teams to shape strategy, build repeatable playbooks, and drive consistent revenue growth.
This role is ideal for a player-coach who has built and led high-performing sales teams at fast-growing SaaS companies, thrives in zero-to-one environments, and wants to play a foundational role in defining a category.
This role is based in New York and will have an office requirement.
Build, hire, and scale the mid-market AE team from the ground up, defining team structure and hiring profiles.
Coach and develop your team through deal strategy, pipeline reviews, forecast management, and continuous skill development.
Drive team performance and hold accountability for team quota attainment, pipeline generation, and sales velocity metrics.
Maintain a personal book of business and close strategic deals to stay close to customers and model best practices.
Develop and refine the mid-market sales playbook — including outbound motions, qualification frameworks, demo narratives, and closing strategies.
Partner with GTM leadership to define ICP, pricing and packaging, and territory/account assignment for the mid-market segment.
Collaborate cross-functionally with product, marketing, and engineering to shape roadmap priorities, messaging, and enablement based on customer and team feedback.
Implement sales process rigor: pipeline hygiene, CRM discipline, accurate forecasting, and deal inspection cadences.
Represent Serval at industry events and strategic customer meetings (travel ≈ 25%)
5–8 years of B2B SaaS sales experience with at least 2 years managing and developing high-performing AE teams.
Proven track record of building and scaling sales teams at early-stage companies (Seed → Series B).
Consistent overachievement as both an individual contributor and a people manager — President's Club, top performer recognition, or rapid career progression.
Deep understanding of full-cycle sales in technical or workflow automation solutions, selling to IT, Security, or Engineering buyers.
Skilled at coaching complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.
Strong player-coach mentality — willing to carry a book of business while building the team and process.
Exceptional leadership, communication, and executive presence with the ability to inspire and hold teams accountable.
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to support team and customers.
Management experience at high-velocity SaaS companies such as Verkada, Rippling, Gong, Outreach, Samsara, PagerDuty, Okta, or ServiceNow.
Experience hiring, ramping, and scaling AE teams from 0 → 5+ reps in the mid-market segment.
Track record of promoting team members and building career paths within your org.
Familiarity with sales methodologies (MEDDIC, MEDDPICC, Challenger, etc.) and modern sales tech stack (Salesforce, Outreach, Gong, etc.).
Comfort coaching technical demos or discussing APIs, workflow builders, or automation platforms.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Serval is building an AI platform to automate complex IT workflows for modern enterprises. As a Software Engineer, Infrastructure, you'll build and scale the foundational systems that power Serval's AI agents and workflow automation platform. A critical part of this role is enabling and supporting self-hosted deployments for enterprise customers who require on-premises or private cloud installations. This role is for engineers with deep expertise in distributed systems, infrastructure-as-code, production operations, and customer-facing infrastructure support who want to shape the technical architecture of a fast-growing platform.
Design, implement, and operate large-scale distributed systems that power Serval's AI agents, workflow orchestration, and data pipelines.
Write and maintain Terraform modules to provision and manage cloud infrastructure across AWS, GCP, or Azure environments.
Build and maintain deployment packages, installation scripts, and infrastructure templates that enable customers to self-host Serval in their own environments.
Provide technical guidance and troubleshooting support to enterprise customers deploying and operating self-hosted instances of Serval.
Ensure high availability, performance, and reliability of production systems through monitoring, alerting, incident response, and capacity planning.
Build internal tools and platforms that enable product engineers to deploy, test, and operate services efficiently.
Collaborate with engineering teams to design resilient, scalable architectures that support both cloud-hosted and self-hosted deployment models.
Profile and optimize system performance, including compute, storage, networking, and database layers.
Implement security best practices and ensure infrastructure meets enterprise compliance requirements for both managed and self-hosted deployments.
4+ years building and operating large-scale distributed systems in production environments.
Strong experience writing and maintaining Terraform for infrastructure provisioning and management.
Deep knowledge of at least one major cloud provider (AWS, GCP, or Azure), including compute, networking, storage, and managed services.
Experience building, packaging, and supporting self-hosted or on-premises software deployments for enterprise customers.
Proficiency in Python, Go, or similar languages for building automation, tooling, and infrastructure services.
Strong understanding of networking, databases, containerization (Docker, Kubernetes), and orchestration systems.
Experience with monitoring, logging, alerting, and incident management tools (e.g., Datadog, Prometheus, Grafana, PagerDuty).
Ability to communicate technical concepts clearly to customers and provide infrastructure support and guidance.
Ability to debug complex system issues, analyze performance bottlenecks, and implement effective solutions.
Experience with Kubernetes in production, including cluster management and workload orchestration.
Background in CI/CD systems, build pipelines, and deployment automation.
Experience with workflow orchestration systems such as Temporal, including long-running workflows, retries, and failure handling.
Experience with data infrastructure (streaming systems like Kafka, data warehouses, ETL pipelines).
Knowledge of security and compliance frameworks (SOC 2, ISO 27001, GDPR).
Experience supporting enterprise customers with complex deployment requirements.
Previous work at a high-growth startup or experience scaling infrastructure rapidly.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As Detection and Response Lead, you'll build and scale the foundations of Serval's cybersecurity detection and response operations. You will set the strategy and drive execution for security monitoring, incident response, recovery, and post-incident improvement across our infrastructure and the systems our customers trust us to operate in.
You'll be a hands-on leader with deep technical credibility and strong operational instincts. You will build and mentor a team, partner closely with Engineering and Product, and ensure that detection and response capabilities are embedded by design into the systems that power Serval.
Design, implement, and operate detection and response operations, including continuous monitoring, triage, investigation, containment, and remediation of security events across a diverse set of networks and infrastructure.
Build, lead, and directly mentor a team spanning observability, detection and response, and threat intelligence, hiring and scaling these functions deliberately and proportionately as Serval's platform and customer footprint grow.
Ensure world-class operational rigor and readiness through incident playbooks, on-call and escalation paths, tabletop exercises, and continuous improvement of response quality and speed.
Improve detection quality and coverage by partnering with engineering teams to ensure critical telemetry is available, reliable, and actionable across cloud, corporate, and production environments.
Partner deeply across Engineering, Product, and Infrastructure to embed detection and response into Serval's systems by design rather than as an afterthought.
Build a security program capable of withstanding sophisticated adversaries, including by using Serval's own agents to solve frontier security and security-operations problems.
Have 10+ years in cybersecurity with deep expertise in detection engineering, incident response, and security operations.
Have deep experience building and leading detection and response, instrumentation/observability, and threat intelligence teams.
Have stellar leadership skills and a demonstrated history of driving durable, continuous improvements to programs, processes, and people.
Have exceptional written and verbal communication skills, can remain calm under pressure, and can effectively run command of security incidents involving numerous stakeholders across a diverse gamut of teams, expertise, and seniority.
Have deep expertise in modern observability stacks (e.g., SIEM, data lakes, EDR, cloud telemetry, logging) and detection primitives.
Understand modern adversary tradecraft (TTPs) and have demonstrated experience translating it into practical detection strategies and response actions.
Are mission-oriented, have unimpeachable integrity, and are passionate about detecting and responding to adversaries in a highly complex, fast-paced environment.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
The Agent Deployment team is a customer-facing technical team, central to how Serval turns product capability into real business outcomes. The org is a family of roles: Deployment Strategists are the primary technical relationship and AI advisor for each customer, partnering with Deployed Software Engineers to build enterprise-grade features and products. Deployment Success Managers own each customer's long-term success, building the systems and motions that scale adoption, expansion, and renewal well past go-live.
As a Deployment Strategist on Serval's Agent Deployment team, you’ll be the primary technical relationship for Serval’s customers: guiding their deployments, advising their AI strategy, and owning their outcomes. You’ll work deeply within Serval’s existing product surface area: building novel workflows, configuring integrations, and shipping bug fixes and product changes yourself.
This role is for someone who thrives on execution velocity, moving quickly across multiple engagements at once. You’re at home in ambiguity and bring a strong blend of technical depth, product sense, and customer obsession. And because you sit closest to how customers actually use Serval, you'll directly shape our product roadmap: the workflows and features you build in the field make their way into the core product.
Own customer engagements from pilot through production launch: design and deliver deployments that fit each customer's workflows and scale adoption of Serval.
Build AI agents: design and build AI agents on Serval's platform that drive real value for customers.
Advise AI strategy: embed with customers to guide and shape how they adopt and scale AI.
Lead migrations: design and execute migration plans that minimize disruption and ensure seamless adoption of Serval's platform.
Partner cross-functionally: work with Engineering, Sales, and Marketing to turn field learnings into repeatable processes and a sharper go-to-market.
Degree in Computer Science or a related field, or equivalent hands-on experience.
3+ years in a relevant role (product, engineering, consulting, founder).
Strong communication and relationship management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
Hands-on technical ability: reading and troubleshooting production code in customer-facing environments, analyzing code paths, database state, and API requests/responses with infra and browser dev tools.
Working knowledge of APIs and REST, IAM, and SQL for data analysis.
Experience in an early-stage startup environment.
Experience writing production code.
Background working with enterprise customers or complex technical sales cycles.
Familiarity with IT, security, service management, or workflow automation.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As the Manager of Enterprise Account Executives, you’ll build and lead a critical part of Serval’s enterprise sales team, defining and executing our go-to-market motion for large, complex organizations. You’ll be responsible for hiring, coaching, and scaling a team of high-performing AEs who own long-cycle, multi-threaded deals across IT, Security, and Engineering organizations.
You’ll partner closely with founders, GTM leadership, product, and engineering to shape enterprise strategy, develop repeatable sales motions, and drive predictable revenue growth across high-value accounts.
This role is ideal for a player-coach who has built and led enterprise sales teams at fast-growing SaaS companies, thrives in ambiguous, zero-to-one environments, and wants to help define a category at the enterprise level.
Build, hire, and scale the enterprise AE team from the ground up, defining roles, territories, and hiring profiles for complex account coverage.
Coach and develop your team on enterprise deal strategy, multi-threading, executive alignment, pipeline management, and forecasting discipline.
Drive team performance and hold accountability for enterprise quota attainment, large deal progression, pipeline coverage, and forecast accuracy.
Maintain a strategic book of business, owning and closing key enterprise accounts to stay close to customers and model best practices.
Develop and refine the enterprise sales playbook — including account planning, outbound strategy, executive engagement, proof-of-value motions, and complex deal orchestration.
Partner with GTM leadership to define enterprise ICP, pricing and packaging for large deployments, and account segmentation strategy.
Collaborate cross-functionally with product, marketing, and engineering to influence roadmap, enterprise readiness, security/compliance positioning, and messaging.
Establish strong sales process rigor: pipeline inspection, deal reviews, MEDDPICC adoption, CRM discipline, and accurate forecasting.
Build relationships with executive stakeholders at target accounts and represent Serval in strategic customer engagements and industry events (travel ≈ 25–40%).
7–10+ years of B2B SaaS sales experience, with at least 2–3 years managing and developing enterprise AE teams.
Proven track record of building and scaling enterprise sales teams at early- to growth-stage companies (Seed → Series C+).
Consistent overachievement as both an individual contributor and leader — President’s Club, top performer recognition, or rapid career progression.
Deep experience selling complex, high-value solutions into enterprise IT, Security, and Engineering organizations.
Strong expertise in managing long, multi-stakeholder sales cycles (6–12+ months) with VP, SVP, and C-suite buyers.
Demonstrated ability to coach multi-threaded deals, navigate procurement and legal processes, and drive executive alignment.
Strong player-coach mentality — comfortable carrying a strategic quota while building the team and systems.
Exceptional leadership, communication, and executive presence with the ability to influence senior stakeholders internally and externally.
Management experience at enterprise-focused SaaS companies.
Experience building enterprise teams from 0 → 5+ reps and establishing territory/account planning frameworks.
Track record of developing senior sellers and promoting leaders within your organization.
Deep familiarity with enterprise sales methodologies (MEDDPICC, Challenger, Command of the Message, etc.) and modern sales tech stack (Salesforce, Outreach, Gong, etc.).
Comfort leading technical sales motions, including proof-of-concepts, security reviews, and discussions around APIs, integrations, or automation platforms.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As Office Manager, you will own the operational backbone of Serval’s headquarters. You’ll ensure our workplace runs seamlessly — from facilities and vendors to internal events and employee experience — enabling the team to do the best work of their careers.
You will directly shape how it feels to work at Serval. This role is hands-on. You will directly execute internal events, manage day-to-day logistics, and shape the physical environment in ways that make it energizing, organized, and high-performing.
This is a high-impact role for someone who thrives on operational excellence, has true hospitality mindset, and understands how environment drives performance.
Own end-to-end office operations, including facilities, supplies, equipment, and vendor management.
Negotiate and manage vendor contracts, ensuring strong service standards and cost discipline.
Ensure workplace health, safety, and security compliance.
Help plan and execute internal events (all-hands, offsites, team gatherings).
Maintain operational readiness of the office at all times.
Serve as the primary point of contact for workplace-related needs.
Be the first point of contact for all guests, ensuring a professional and welcoming office experience.
Continuously improve systems and processes to reduce friction and elevate the employee.
Exceptional organizational skills with high attention to detail.
Clear, professional communication skills and a service-oriented mindset.
Ability to operate independently, prioritize effectively, and manage multiple initiatives simultaneously.
Comfort working cross-functionally with leadership, finance, and HR stakeholders.
A genuine hospitality mindset and creating thoughtful experiences — you anticipate needs, sweat the details, and take pride in seamless execution.
Comfort owning logistics end-to-end in a highly accountable role.
Finds satisfaction in making things run seamlessly behind the scenes.
1+ years of experience in office management, workplace operations, or administrative leadership.
Experience in a high-growth startup or scaling organization.
Experience hosting and planning events from ideation to execution
Track record of improving office efficiency, reducing costs, or enhancing employee experience.
Interest in building a culture-forward, operationally disciplined workplace from the ground up.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Exceptional Talent Reserve
[ik-sep-shuh-nl tal-uhnt ri-zurv] / ɪkˈsɛp ʃə nl ˈtæl ənt rɪˈzɝv /
Noun
People who make you stop mid-interview and think, we need this person at Serval. There may not be a perfect req open, but the talent is undeniable. These are high-agency builders who raise our bar, move fast, and create leverage the moment they walk in. If you believe you belong at Serval, someone who will change the trajectory of the company, please apply.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
The Agent Deployment team is a customer-facing technical team, central to how Serval turns product capability into real business outcomes. The org is a family of roles: Deployment Strategists are the primary technical relationship and AI advisor for each customer, partnering with Deployed Software Engineers to build enterprise-grade features and products. Deployment Success Managers own each customer's long-term success, building the systems and motions that scale adoption, expansion, and renewal well past go-live.
Deployed Software Engineers are customer-facing software engineers: shipping features, building new capabilities, and expanding our product surface area inside some of the world’s most complex enterprises. You’ll work directly with customers to turn messy, high-stakes workflows into reliable AI-driven systems, shipping production code that influences both revenue and product direction. This role isn’t about building demos or prototypes; it’s about shipping enterprise-grade features and products for our customers.
If you're energized by building something that didn't exist before, with a direct line between your work and company growth, this is the role for you.
Ship core product: architect and ship production-grade systems that become part of Serval's core product, born from the real needs of our most complex customers.
Build platform services: design backend services, APIs, and integrations that extend Serval's AI agent platform across customers, with a focus on reliability, security, and long-term maintainability.
Turn workflows into product: work directly with customers to turn messy, high-stakes workflows into generalized, reusable product capabilities.
Own the deployment lifecycle: own key deployments from architecture through scaling and continuous improvement.
Productionize Serval's voice agent from alpha into a viable channel for enterprise users to reach the Serval AI agent, first at a Fortune 500 financial services company.
Upgrade our worker environment to communicate with on-premise Active Directory and Microsoft platforms over LDAP and PowerShell, and ship self-serve deployment so customers can stand up a Serval worker themselves.
Extend our workflow system to ingest knowledge from any source, making a customer's own systems searchable by the agent, a capability that won us the deal.
Software engineering experience, ideally in a product-focused or customer-facing role
Strong coding and system design skills, with experience shipping production systems and building external integrations
High ownership in fast-moving environments with limited structure, and a track record of taking ambiguous problems to shipped, measurable impact.
A clear communicator with both technical and business stakeholders.
Startup experience as a founder or early engineer.
Background working with enterprise customers or supporting complex technical sales cycles.
Experience building or deploying AI/LLM-powered features or agent-based systems.
Familiarity with IT, security, service management, or workflow automation.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
This is the first dedicated Revenue Strategy & Operations hire at Serval and a critical priority for the go-to-market team.
You will lead strategy and operations for Sales leadership: the person who helps run the business day to day and makes the sales team measurably more productive. You will identify the strategic levers needed to accelerate growth, drive the execution to get there, and spot and address the gaps months before they materialize.
Set strategic direction and drive execution
Partner with Sales leadership to identify the highest-leverage growth levers (segment focus, coverage model, new motions) and build the case for each
Drive forecasting excellence: accurate, defensible, and called early, at the rep, segment, and company level
Implement a scalable operating cadence (pipeline generation, pipeline reviews, sales methodology adoption, forecasting, business reviews, etc.) and drive the follow-through
Scope and lead strategic initiatives end to end, from thesis through rollout to measured result
Improve workflows and process
Find friction in the selling motion and remove it: process, tooling, handoffs, approvals, anything costing reps time they should spend with customers
Codify sales methodology, qualification standards, and stage definitions so the motion is repeatable as we hire
Improve our GTM systems and data architecture (Salesforce and the surrounding stack) so reporting is trustworthy and process is enforced where it matters
Drive adoption of AI wherever possible
Look for places Serval itself should be doing this work. We automate other companies' operational drag, and we should be our own best customer
Foster data-driven decision-making
Build the analytics that explain performance: funnel conversion, velocity, win/loss, ramp, capacity, segment productivity, and the leading indicators behind them
Diagnose current and future gaps, then design and drive fixes. This role is measured on outcomes changed, not dashboards shipped
Partner with Finance and Central RevOps on capacity planning, quota and territory design, and headcount modeling
Build the tools that help reps understand and run their own business
6-8+ years of experience, with a strong background in Sales Strategy & Operations, Revenue Operations, or Business Operations at a high-growth B2B software company. Consulting, banking, PE, or corporate strategy backgrounds desired
Demonstrated experience driving open-ended initiatives from strategy through execution.
Strong analytical horsepower: you can structure an ambiguous question, pull the data yourself, spot the insights, and land on a recommendation. Excel or Sheets mastery required, SQL and BI tooling preferred
Comfort and credibility working with senior sales leadership through reps, as well as a variety of cross-functional stakeholders
Knowledge of Salesforce and the GTM tech stack (Gong, Outreach or Amplemarket, Clay, etc.) a plus
Judgment about what matters. The hardest skill here is knowing which competing initiatives actually move the business forward
Comfort with ambiguity and a bias to build. There is no playbook yet. You are writing it
Bonus points: experience scaling a company from single-digit to nine-figure ARR, enterprise displacement sales motions, innovation with AI to drive productivity
Must be willing and able to work onsite five days per week in San Francisco, CA
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As Serval’s first Emerging Talent Recruiter, you’ll build and scale our emerging talent program from the ground up—creating a durable pipeline of early-in-career talent that fuels our mission to reinvent enterprise automation with AI. You’ll design and execute a university and early talent strategy that connects Serval to top students, student groups, and campus communities, translating our ambitious vision into opportunities for the next generation of builders. This is a high-impact, builder role for someone who thrives on ownership, velocity, and turning relationships into long-term talent engines.
Stand up and scale Serval’s emerging talent program across internships and new grad hiring.
Build strong partnerships with universities, career centers, and student organizations to create a steady pipeline of high-caliber early-career talent.
Own full-cycle recruiting for interns and new grads, delivering a fast, high-quality candidate experience.
Partner with leaders to forecast needs and align hiring with company priorities.
Establish clear processes, tools, and metrics to track performance and continuously improve outcomes.
4+ years of recruiting experience, including 2+ years in university or early career recruiting in a high-growth environment.
Proven experience building or scaling internship or university grad programs with measurable results.
Strong relationship-building skills with universities and external partners.
Ability to operate independently, manage multiple hiring cycles, and use data to drive decisions.
Clear, compelling communicator who can represent Serval’s AI-driven mission to early-career talent.
Experience recruiting technical talent (engineering, product, data).
Background at an early-stage or venture-backed startup.
Experience running campus events, hackathons, or technical programs.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Technical Recruiter at Serval, you’ll build and own our talent acquisition strategy from the ground up, focusing primarily on engineering roles. You’ll design and execute scrappy, high-impact recruiting initiatives that help us scale quickly while maintaining a high talent bar. This role is perfect for someone who’s excited to combine technical knowledge, strategic thinking, and creativity to grow our team at a high-energy startup.
You’ll be a crucial partner across the organization, collaborating closely with engineering leads to understand hiring needs, identify top-tier talent, and deliver a delightful candidate experience. We’re looking for a builder who’s not afraid to roll up their sleeves and pioneer new approaches to hiring.
Design & Implement Hiring Strategies: Develop creative sourcing strategies, manage the full-cycle recruiting process, and iterate based on data to consistently meet hiring goals.
Understand Hiring Needs: Partner with engineering leaders to create accurate role definitions, set clear expectations, and prioritize requisitions.
Collaborate Cross-Functionally: Work with the broader team to ensure alignment on hiring goals, champion best practices, and share insights that inform overall talent strategy.
Build & Maintain Recruiting Infrastructure: Select and integrate tools (ATS, sourcing platforms, etc.) that enable a seamless, data-driven recruiting process.
Champion Data-Driven Hiring: Track and report key metrics to inform decision-making, identify bottlenecks, and continuously improve the candidate experience.
Stay Ahead of Recruiting Trends: Keep a pulse on emerging tools, platforms, and best practices to attract world-class engineering talent in a competitive market.
4+ years of technical recruiting experience at a fast-paced environment or B2B SaaS company, ideally with exposure to full-cycle recruiting.
Technical Aptitude: Familiarity with engineering roles, tech stacks, and the ability to engage meaningfully with technical candidates.
Proven Track Record: Demonstrated success in building pipelines, closing top 1% engineering candidates, and managing multiple requisitions simultaneously.
Self-Motivated & Adaptable: Ready to thrive in a fast-paced environment—able to pivot quickly while remaining laser-focused on hiring goals.
Strong Communication Skills: Adept at articulating role requirements and company vision to candidates, and translating complex feedback into clear action items.
Analytical Mindset: Comfortable using metrics to drive insights, identify trends, and refine recruiting strategies.
Previous startup experience as an early technical recruiter.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Sourcer at Serval, you'll build and own our talent pipeline strategy from the ground up, spanning both technical and non-technical functions. You'll design and execute creative, high-impact sourcing initiatives that help us scale quickly while maintaining a high talent bar. This role is perfect for someone who thrives on the hunt—combining market expertise, strategic thinking, and creativity to proactively identify and engage top talent before roles are even open.
You'll be a crucial partner across the organization, collaborating closely with hiring managers in engineering, go-to-market, operations, and beyond to deeply understand talent needs and build diverse, high-quality pipelines. We're looking for a builder who's energized by research, relationship-building, and pioneering new ways to find exceptional people.
Build & Execute Sourcing Strategies: Develop creative, multi-channel sourcing strategies across both technical and non-technical functions, continuously iterating based on data and market signals.
Understand Hiring Needs: Partner with hiring managers across teams to develop accurate candidate profiles, map relevant talent markets, and prioritize pipeline efforts.
Engage Top Talent: Proactively identify, research, and reach out to passive candidates through LinkedIn, communities, events, referrals, and unconventional channels.
Collaborate Cross-Functionally: Work closely with recruiters and hiring managers to ensure pipeline quality, share market insights, and align sourcing efforts with broader talent strategy.
Build & Maintain Sourcing Infrastructure: Select and integrate tools like Juicebox, LinkedIn Recruiter, and Wrangle to enable a scalable, data-driven sourcing process.
Champion Data-Driven Sourcing: Track and report key pipeline metrics—outreach rates, response rates, conversion rates—to identify what's working and continuously improve.
Stay Ahead of Talent Trends: Keep a pulse on emerging sourcing tools, platforms, and best practices to stay competitive across both technical and non-technical talent markets.
Sourcing experience in a fast-paced environment or B2B SaaS company, with demonstrated success sourcing across both technical and non-technical roles.
Breadth of Scope: Comfortable building pipelines for a wide range of profiles—engineers, product managers, salespeople, operators, and more.
Technical Aptitude: Familiarity with engineering roles and tech stacks, with the ability to engage credibly with technical candidates and understand what makes them tick.
Proven Track Record: Demonstrated success building high-quality pipelines, engaging hard-to-reach passive candidates, and supporting closures of top-tier talent.
Self-Motivated & Adaptable: Thrives in ambiguity and fast-moving environments—able to manage multiple searches simultaneously while maintaining quality and focus.
Strong Communication Skills: Skilled at crafting compelling outreach, articulating the Serval story, and building genuine relationships with candidates over time.
Analytical Mindset: Comfortable using data to assess pipeline health, surface insights, and refine sourcing approaches.
Previous experience as an early sourcer at a startup or high-growth company.
Hands-on experience with tools like Juicebox, LinkedIn Recruiter, or Wrangle.
Experience building talent communities or passive candidate nurture programs.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
The Agent Deployment team is a customer-facing technical team, central to how Serval turns product capability into real business outcomes. The org is a family of roles: Deployment Strategists are the primary technical relationship and AI advisor for each customer, partnering with Deployed Software Engineers to build enterprise-grade features and products. Deployment Success Engineers own each customer's long-term success, building the systems and motions that scale adoption, expansion, and renewal well past go-live.
As a Deployment Success Engineer on Serval's Agent Deployment team, you'll be the long-term owner of customer outcomes, making sure the value created at deployment compounds into adoption, expansion, and renewal. You're the customer's primary technical partner post-deployment: resolving issues, deepening their use of Serval, and advocating for their needs internally.
What sets this role apart is that you don't just manage success, you build it. You'll write code, ship fixes, and create the systems and automation that let us deliver world-class support to more customers without scaling headcount in lockstep. This role is for someone who blends real technical depth with customer obsession and a commercial instinct for what drives retention and growth.
The best Deployment Success Engineers leave every customer more self-sufficient, and every process more scalable, than they found it, so that the success of the next ten customers is easier than the last.
Own customer success and support: serve as the primary technical resource post-sale, troubleshooting issues, resolving them quickly, and advocating for customer needs internally.
Drive renewals and expansion: turn strong adoption into renewals, and surface opportunities to deepen and expand Serval's footprint within each account.
Build systems that scale support: create the tooling, automation, and playbooks that let the team support more customers without scaling headcount linearly.
Ship product changes: modify production code to fix bugs and build features that extend Serval's capabilities to meet customer needs.
Make customers self-sufficient: run training sessions and create documentation that help customers get full value from Serval on their own.
Startup experience in a customer-facing or technical role.
Strong technical foundation, including the ability to read and troubleshoot production code in customer-facing environments: analyzing code paths, database state, and API requests/responses with infra and browser dev tools.
An eagerness to build, writing code and automation to create scalable systems rather than one-off fixes.
Excellent communication and relationship-management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
An instinct for what drives outcomes (retention, adoption, expansion) with high agency in fast-moving, ambiguous environments.
Experience in an early-stage startup environment.
Experience writing production code or building internal tooling and automation.
Experience owning renewals or commercial relationships.
Familiarity with IT, security, service management, or workflow automation.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Mid-Market Account Executive, you’ll join our founding go-to-market team and own the full sales cycle — from outbound prospecting through close — for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations.
This role is ideal for a high-performing seller who’s thrived in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.
This role is based in San Francisco and has a 5 day in office requirement.
Own the full sales cycle — from pipeline generation to close — across key accounts.
Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value.
Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests.
Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.
Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting.
Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral.
Represent Serval at industry events and customer meetings (travel ≈ once per quarter).
2–5 years of full-cycle B2B SaaS sales experience, ideally in an outbound-driven environment with consistent quota attainment.
Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders.
Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.
High-agency operator — thrives in ambiguity, builds pipeline from scratch, and helps shape process.
Exceptional communication, storytelling, and demo skills.
Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed.
Previous experience at high-velocity SaaS companies.
Experience joining or helping scale an early-stage (Series A - Series D) startup.
Recognition for top performance — President’s Club, top 10 %, or rapid promotions, etc.
Comfort demoing or discussing APIs, workflow builders, or automation platforms.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
The opportunities that matter most are often the hardest to get in front of. As our Senior Field Marketing & ABM Manager you'll partner directly with Strategic Sales to run high-impact field programs across segments and execute 1:1 ABM plays for our most strategic accounts. You’ll challenge the status quo in field marketing to create unique experiences and moments that open doors, build trust, and move deals forward.
This role will grow with our West Coast presence—expect increasing scope, budget, and responsibility as we scale.
Creative and opportunistic. You see an opening where others see a closed door. You know that breaking through to hard-to-reach accounts isn't about budget, it's about timing, creativity, and understanding what matters.
Allergic to \"best practices\" that produce mediocre results. You'd rather test something bold than execute something safe.
A doer, not a delegator. You're equally comfortable building a Salesforce report, negotiating with a venue, or sending a llama with an invite around its neck to a CIO's office.
Define the West Coast go-to-market strategy for field programs: what we do, where we show up, and how we win in this market.
Design 1:1, 1:few, and 1:many field marketing experiences [regional dinners, happy hours, hackathons, out of the box experiences, etc] that align to active opportunities and target accounts.
Orchestrate ABM programs with Strategic accounts across channels: direct mail, events, digital, gifting, & content.
Partner with Sales to understand territory priorities, account dynamics, and pipeline gaps - then actively participate in deal strategy, not just event execution.
Track impact through account engagement, pilots started, velocity, and closed-won revenue.
Create tight feedback loops with Sales leadership to continuously improve territory strategy and program effectiveness.
Test unconventional tactics. Push boundaries. Try things that make people's jaws drop.
5-7+ years experience in field, experiential, and ABM marketing.
Proficiency with Salesforce, Hubspot (or similar), and intent tools (6sense, Demandbase, or similar).
Proven track record of running regional field programs, account-based campaigns, or growth programs that drove measurable pipeline and revenue.
Strong data analysis skills. You can build reports, interpret metrics, and make data-driven decisions.
Deep experience partnering with Sales teams and marketing to Enterprise and Strategic companies.
Creative thinker who can turn a vague goal into a concrete, compelling plan and crush the execution.
Comfortable moving fast, experimenting, and adjusting in real time.
Strong collaborator who earns trust with Sales quickly.
Comfortable with 25% travel, up to 50% seasonally.
Previous experience marketing to IT, Engineering, or Security leaders
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As Infrastructure Security Lead, you'll build and scale the foundations of how Serval secures its cloud, compute, and platform infrastructure. You will set the strategy and drive execution for securing our AWS environments, Kubernetes clusters, container runtimes, and the production systems our customers trust us to operate in; making security a property of the infrastructure itself rather than a control bolted on afterward.
You'll be a hands-on leader with deep technical credibility and strong engineering instincts. You will build and mentor a team, partner closely with Engineering and Product, and ensure that secure-by-default infrastructure, least-privilege access, and strong isolation boundaries are designed into the systems that power Serval.
Design, implement, and operate Serval's infrastructure security program across cloud (AWS), Kubernetes, container runtimes, networking, and CI/CD, including hardening, configuration baselines, workload isolation, and continuous posture management.
Own cloud and identity security, driving least-privilege IAM, secrets management, key management, network segmentation, and the guardrails that keep our multi-tenant production environment safe at scale.
Secure the container and orchestration stack end-to-end. Image provenance and supply-chain integrity, registry and admission controls, runtime sandboxing and isolation, and Kubernetes hardening (RBAC, network policies, pod security), with particular attention to the isolated workers that execute customer workflows.
Build, lead, and directly mentor a team spanning cloud security, platform/Kubernetes security, and infrastructure vulnerability management, hiring and scaling these functions deliberately and proportionately as Serval's platform and customer footprint grow.
Drive infrastructure vulnerability management and remediation, partnering with engineering to identify, prioritize, and durably close exposure across cloud configuration, dependencies, base images, and the software supply chain.
Embed security into the platform by design, partnering deeply across Engineering, Product, and Infrastructure so that secure defaults, paved roads, and policy-as-code are the easiest path for engineers, not an afterthought.
Build infrastructure capable of withstanding sophisticated adversaries, including by using Serval's own agents to solve frontier infrastructure-security and security-engineering problems.
Have 10+ years in cybersecurity with deep expertise in cloud security, infrastructure security engineering, and platform/production hardening.
Have deep, hands-on expertise with AWS, Kubernetes, container runtimes (e.g., gVisor/Firecracker-style isolation), and infrastructure-as-code (Terraform).
Have deep experience building and leading infrastructure/cloud security, platform security, and vulnerability management teams.
Have stellar leadership skills and a demonstrated history of driving durable, continuous improvements to programs, processes, and people.
Have strong software-engineering instincts, comfortable reading and writing code, building tooling and automation, and shipping policy-as-code and secure-by-default paved roads alongside engineering teams.
Have deep expertise in cloud and identity security primitives: IAM, secrets and key management, network segmentation, workload isolation, and multi-tenant boundary design.
Understand modern adversary tradecraft (TTPs) against cloud and container infrastructure, and have demonstrated experience translating it into practical hardening, isolation, and remediation strategies.
Are mission-oriented, have unimpeachable integrity, and are passionate about building resilient, defensible infrastructure in a highly complex, fast-paced environment.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As Application Security Lead, you'll build and scale the foundations of Serval's product and application security program. You will set the strategy and drive execution for secure software development, vulnerability management, threat modeling, and security architecture across our platform and the agentic systems our customers trust us to run inside their most sensitive environments.
You'll be a hands-on leader with deep technical credibility and strong engineering instincts. You will build and mentor a team, partner closely with Engineering and Product, and ensure that security is designed into the systems that power Serval from the first line of code rather than bolted on later.
Design, implement, and operate Serval's application security program, including secure SDLC practices, threat modeling, secure design review, code review, and remediation of vulnerabilities across our services, agent platform, integrations, and customer-facing surfaces.
Build, lead, and directly mentor a team spanning product security, secure software development, and vulnerability management, hiring and scaling these functions deliberately and proportionately as Serval's platform and customer footprint grow.
Establish world-class engineering rigor through secure coding standards, paved-path libraries and frameworks, security design patterns that scale security expertise across the engineering organization.
Improve security coverage and signal quality by building and tuning the automated tooling that catches issues early (SAST, DAST, SCA, secrets scanning, dependency and supply-chain controls, and CI/CD security gates) and by partnering with engineering to make findings reliable, actionable, and low-friction to fix.
Own the vulnerability lifecycle end-to-end: intake from internal testing, researchers, and bug bounty; triage and severity assessment; SLAs and remediation tracking; and coordinated disclosure.
Partner deeply across Engineering, Product, and Infrastructure to embed security into Serval's systems by design, driving strong authentication and authorization, tenant isolation, data protection, secrets management, and the security of the agentic, tool-using workflows at the heart of the platform.
Build a security program capable of withstanding sophisticated adversaries, including by tackling the novel application-security challenges of agentic AI (prompt injection, unsafe tool use, data exfiltration, and abuse of autonomous actions) and by using Serval's own agents to solve frontier security problems.
Have 10+ years in cybersecurity with deep expertise in application security, secure software development, and vulnerability management.
Have deep experience building and leading application/product security, secure-SDLC, and vulnerability-management functions.
Have stellar leadership skills and a demonstrated history of driving durable, continuous improvements to programs, processes, and people.
Have strong software engineering fundamentals and can read, write, and review production code, partnering with engineers as a peer rather than a gatekeeper.
Have exceptional written and verbal communication skills, can remain calm under pressure, and can effectively influence engineering and product decisions across a diverse gamut of teams, expertise, and seniority.
Have deep expertise in modern application security tooling and primitives (SAST, DAST, SCA, secrets detection, fuzzing, software supply-chain security) and in secure cloud-native and distributed-systems architecture.
Understand modern adversary tradecraft (TTPs) and how application-layer weaknesses are exploited, and have demonstrated experience translating that into practical secure-design guidance and prioritized remediation.
Are mission-oriented, have unimpeachable integrity, and are passionate about building secure software in a highly complex, fast-paced environment. Bonus points if you're excited about the security challenges unique to AI agents.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As Corporate Security Lead, you'll build and scale the foundations of how Serval secures its workforce, devices, and the SaaS systems the company runs on. You will set the strategy and drive execution for endpoint security across our fleet, device trust, SaaS security posture, workforce identity, and corporate network access. You’ll make it easy for employees to do their jobs securely while keeping the corporate environment defensible against sophisticated adversaries.
You'll be a hands-on leader with deep technical credibility and strong operational instincts. You will build and mentor a team, partner closely with IT, Engineering, D&R and Infrastructure Security, and ensure that strong device posture, least-privilege access, and secure-by-default corporate systems are the path of least resistance for the people who work here.
Own endpoint security for our fleet, maintain hardened configuration baselines, endpoint detection and protection, full-disk encryption, patch and compliance posture, and centralized device management at scale.
Stand up and operate a device trust program so that only healthy, managed, and attested devices can reach corporate and production resources, with posture continuously verified as a condition of access.
Implement binary authorization and application controls on endpoints, allowlisting and execution policy that prevents unauthorized or untrusted software from running, with a workflow that scales without grinding engineering to a halt.
Build a SaaS Security Posture Management practice across the company's SaaS estate, securing configurations, monitoring for drift, and governing third-party application access, with particular focus on OAuth grant and integration governance against the corporate identity and productivity suite.
Own workforce identity and access, single sign-on, strong/phishing-resistant multi-factor authentication, and joiner/mover/leaver lifecycle, enforcing least privilege across corporate systems.
Lead corporate network security, including rollout of certificate-based, port-level network access control (e.g., 802.1x) across offices, and partnering with Infrastructure Security on zero-trust / mesh network access policies and ACLs.
Build, lead, and directly mentor a team spanning endpoint security, corporate/SaaS security, and identity, hiring and scaling these functions deliberately and proportionately as Serval grows.
Embed security into how the company works by design, partnering across IT, Engineering, and People teams so that secure defaults and paved roads are easier than the insecure alternative, and using Serval's own agents to automate corporate-security
Have 10+ years in cybersecurity with deep expertise in corporate/enterprise security, endpoint security, and workforce identity.
Have deep, hands-on expertise securing and managing a Mac-native fleet, MDM, configuration management, hardening, and endpoint protection on macOS.
Have built or operated device trust, binary authorization / application allowlisting, and SaaS security posture management programs in a fast-moving environment.
Have strong command of workforce identity (SSO, phishing-resistant MFA, lifecycle automation) and third-party OAuth application governance across a corporate identity and productivity suite.
Have experience rolling out certificate-based network access control (802.1x) and partnering on zero-trust / mesh network access policies and ACLs.
Have stellar leadership skills and a demonstrated history of driving durable, continuous improvements to programs, processes, and people.
Have strong engineering and automation instincts, comfortable scripting, building tooling, and treating corporate-security controls as code rather than one-off manual configuration.
Have deep experience building and leading endpoint, corporate/SaaS security, and identity teams.
Are mission-oriented, have unimpeachable integrity, and are passionate about securing a modern, high-trust workforce in a complex, fast-paced environment.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Regional Vice President of Sales at Serval, you'll own a region and build the team to win it. This is the standard title for second-line sales leadership at companies like Wiz, Okta, and Datadog — and at Serval, it carries the same weight. You'll come in ready to lead frontline managers, scale a layered regional organization, and drive consistent, compounding revenue growth across your segment.
You'll define regional strategy, build territory architecture, and develop the next generation of sales leaders at Serval. This is not a pure people manager role — you'll stay close to the market, engage in strategic deals, and set the standard for what great looks like in your region.
You'll partner directly with GTM leadership, founders, product, and engineering to shape go-to-market strategy and ensure your region is positioned to win.
Regional Leadership
Lead a second-line sales organization, managing and developing frontline sales managers and their AE teams
Recruit, coach, and retain exceptional managers and individual contributors across your region
Build a performance culture defined by accountability, development, and consistent execution
Regional and Territory Strategy
Own regional go-to-market strategy: territory design, account segmentation, coverage modeling, and headcount planning
Partner with GTM leadership on ICP refinement, pricing and packaging, and segment-specific positioning
Translate market dynamics into strategic decisions around territory, resource allocation, and hiring priorities
Revenue Ownership
Hold full accountability for regional quota attainment, pipeline coverage, forecast accuracy, and sales velocity
Drive forecasting discipline and deal inspection rigor across your management layer
Maintain proximity to key deals and strategic accounts — coaching from the field, not the sideline
Sales Excellence
Develop and continuously improve the regional sales playbook: outbound strategy, qualification frameworks, demo narratives, and closing motions
Drive MEDDPICC and other methodology adoption across your teams
Serve as an executive sponsor in key accounts and model elite selling behavior
Cross-Functional Partnership
Collaborate with product, marketing, and engineering to surface regional feedback, influence roadmap priorities, and sharpen segment messaging
Partner with Revenue Operations on tooling, reporting, and enablement infrastructure
Represent your region at the GTM leadership level, advocating for resources and investment
Travel approximately 25–50%.
8–12+ years of B2B SaaS sales experience, with at least 3–5 years in second-line sales leadership or a first-line role with clear second-line trajectory
Proven track record of building and scaling regional sales teams at high-growth companies (Series B and beyond)
Deep expertise in territory design, coverage modeling, and frontline manager development
Consistent overachievement across individual contributor and leadership roles — President's Club, top performer recognition, or accelerated career progression
Deep understanding of full-cycle sales in technical or workflow automation solutions, selling to IT, Security, or Engineering buyers
Skilled at coaching complex, multi-stakeholder deals with director to C-suite decision-makers
Exceptional executive presence and communication skills — credible with customers, cross-functional partners, and senior leadership
Based in or willing to work from our San Francisco or New York office, with regular travel across your region
Leadership experience at companies known for sales rigor and scale
Experience building regional teams from 0 to scale and establishing territory and account planning frameworks
Track record of developing frontline managers and building leadership pipelines within your org
Deep familiarity with MEDDIC, MEDDPICC, Challenger, Command of the Message, and modern sales tech (Salesforce, Outreach, Gong, etc.)
Comfort coaching technical sales motions including proof-of-concepts, security reviews, and API or automation platform discussions
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As an Executive Assistant at Serval, you will act as a force multiplier for a member of our executive team. You will own scheduling complexity, coordinate logistics, streamline communication, and systematically remove operational friction so leadership can stay focused on the highest-impact priorities.
This role has direct leverage on executive effectiveness. The right candidate will materially increase execution velocity and ensure leaders remain focused on what matters most. This is not a reactive administrative position — it requires anticipation, sound judgment, prioritization discipline, and operational rigor.
You will gain visibility into company strategy, key initiatives, and growth decisions while playing a foundational role in scaling Serval's operations.
Executive Support
Own and optimize complex executive calendars, balancing competing internal and external priorities
Triage inbound requests and safeguard leadership time using clear prioritization principles
Coordinate domestic and international travel end-to-end, including dynamic adjustments
Manage sensitive and confidential matters with discretion and sound judgment
Operational & Organizational Leverage
Serve as a liaison across leadership, team members, candidates, and external partners
Improve internal communication flow and organizational clarity
Track initiatives, action items, and cross-functional dependencies to ensure follow-through
Design and refine systems that increase executive and team-wide productivity
Culture & Office Support
Support planning and execution of offsites, team events, and key leadership meetings
Contribute to a structured, high-functioning in-office and virtual environment
Assist with vendor coordination, subscriptions, asset management, and operational logistics
2+ years supporting C-level executives or founders; startup experience strongly preferred
Advanced calendar management skills with strong prioritization judgment
Proactive operating style — you anticipate needs before they surface
High attention to detail while managing multiple concurrent workstreams
Clear, concise written and verbal communication skills
Comfort operating in ambiguity and evolving priorities
Strong discretion and professional judgment
High technical fluency and enthusiasm for modern tools and workflows
Excellent organizational and time-management discipline
\"No task is too small\" mindset paired with strategic awareness
Composed, professional presence in fast-moving environments
Experience supporting executives in high-growth tech startups (Series A–C)
Familiarity with modern productivity and collaboration tools (e.g., Notion, Slack, Ashby, Salesforce)
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
This is our founding Solutions Engineer: the first technical seller at Serval and the person who defines what world-class solutions engineering looks like here. You'll own the technical side of the pre-sales cycle for prospective enterprise customers, sitting across the table from sophisticated IT and security buyers who test every claim we make. Your job is to earn their trust, prove the platform, and win the technical decision. Because you're first, you're not inheriting a playbook, you're writing it: partnering directly with our GTM leaders and account executives, shaping how we demo and run technical evaluations, and building the technical foundation the next ten SEs will use.
Must be in either New York or San Francisco Office.
A builder at heart, able to scope what matters, stand up a demo or proof-of-value yourself, and ship it.
Deeply technical and credible, the kind of person who earns the respect of CIOs, Heads of IT, and security leaders in the first meeting.
A trusted advisor by instinct, who listens for the real problem and proves value in the sales cycle rather than pitching features.
Living on the AI frontier, fluent in how agents and LLM-powered systems get deployed and governed inside the enterprise.
Comfortable in ambiguity, owning your work end-to-end, and moving without waiting to be told what to build next.
Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.
Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.
Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot.
Be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.
Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.
Build the foundational SE toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.
5+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck.
Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
Excellent communication and storytelling, translating complex concepts for both engineers and executives.
A builder's instinct and high ownership, energized by being first and motivated to create the systems that scale a team.
Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Software Engineer Intern, Backend at Serval, you’ll work directly on core parts of our platform as we build AI-powered automation for modern IT teams. This is a hands-on internship where you’ll contribute real production code, learn how an early-stage product is built, and see your work shipped to customers.
Work closely with our CTO and founding engineering team to build and extend backend product capabilities.
Contribute to backend services that power Serval’s AI-driven automation workflows.
Learn how to design, implement, and test scalable systems in a production environment.
Help us move quickly toward key product milestones, including shipping and iterating on core platform features.
Currently pursuing a degree in Computer Science, Engineering, or a related technical field with an expected graduation date between Dec 2026 - 2028
Strong fundamentals in computer science (data structures, algorithms, systems).
Familiarity with at least one backend programming language (Go, Java, Python, or similar).
Clear communication skills and the ability to learn quickly in a fast-moving environment.
Excitement about startups, ownership, and building products from the ground up.
Exposure to modern backend or cloud technologies (APIs, microservices, containers, or cloud platforms).
Experience with any part of our stack: Go, gRPC, Kubernetes, React, TypeScript, AWS, or Terraform.
Previous internship or project experience at a startup or fast-paced team.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As an engineering leader at Serval, you'll help shape the technical direction of our platform and build the team that delivers it. This is a senior leadership role with significant ownership — you'll sit at the intersection of technical strategy and organizational execution, accountable for both what we build and how we build it. You'll have real influence over architecture decisions, hiring strategy, and the engineering culture we build from here.
You'll partner closely with our CTO and CEO to translate roadmap into reality and drive engineering excellence across the organization. Serval is at an inflection point — strong product-market fit, a growing customer base, and an ambitious roadmap ahead. We want a leader who is close to the work, close to the team, and invested in getting the details right.
Partner with CTO an CEO to define Serval's engineering strategy, architecture direction, and execution plan
Lead, hire, and develop an exceptional engineering team — creating the structure, processes, and culture needed to scale
Own delivery of the engineering roadmap, ensuring projects ship on time with high quality and clear accountability
Set and uphold engineering best practices across code quality, testing, reliability, security, and incident response
Build strong cross-functional operating rhythms with cross-functional teams to ensure excellent execution and a great user experience
Establish metrics and systems for engineering effectiveness: planning, estimation, on-call, retrospectives, and technical debt management
Drive continuous improvement of platform performance, scalability, and maintainability as usage grows
8+ years of software engineering experience, including meaningful time leading teams in an engineering leadership capacity.
Proven ability to build and scale engineering teams in a fast-moving environment.
Strong technical foundation and architectural judgment, with hands-on experience shipping and operating production systems.
Experience partnering cross-functionally and translating product goals into clear technical plans and execution.
High standards for engineering excellence: reliability, security, and developer velocity.
Exceptional communication skills and a track record of leading through ambiguity.
Degree in Computer Science or a related field, or equivalent practical experience.
Early-stage startup experience.
Experience with some of the technologies in our stack: Go, GRPC, Kubernetes, React, Typescript, AWS, and Terraform.
Experience building AI-enabled product features (even if not an AI/ML specialist role).
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
This is our founding Solutions Engineer: the first technical seller at Serval and the person who defines what world-class solutions architecture looks like here. You'll own the technical side of the pre-sales cycle for prospective strategic customers, sitting across the table from sophisticated IT and security buyers who test every claim we make. Your job is to earn their trust, prove the platform, and win the technical decision. Because you're first, you're not inheriting a playbook, you're writing it: partnering directly with our GTM leaders and account executives, shaping how we demo and run technical evaluations, and building the technical foundation the next ten SAs will use.
A builder at heart, able to scope what matters, stand up a demo or proof-of-value yourself, and ship it.
Deeply technical and credible, the kind of person who earns the respect of CIOs, Heads of IT, and security leaders in the first meeting.
A trusted advisor by instinct, who listens for the real problem and proves value in the sales cycle rather than pitching features.
Living on the AI frontier, fluent in how agents and LLM-powered systems get deployed and governed inside the enterprise.
Comfortable in ambiguity, owning your work end-to-end, and moving without waiting to be told what to build next.
Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.
Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.
Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot.
Be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.
Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.
Build the foundational SA toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.
10+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck.
Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
Excellent communication and storytelling, translating complex concepts for both engineers and executives.
A builder's instinct and high ownership, energized by being first and motivated to create the systems that scale a team.
Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As an Enterprise Account Executive, you'll own Serval's target accounts across some of the most dynamic and fast-moving companies in the market. You'll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives to help organizations transform their workflows through AI automation.
You'll collaborate closely with our founders and product team to shape Serval's enterprise motion, influence roadmap priorities, and define what AI-powered IT looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.
Own the full enterprise sales cycle — from prospecting and stakeholder mapping to close and expansion.
Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval's value proposition.
Deliver compelling demos and business cases that tie Serval's AI automation to measurable ROI and efficiency gains.
Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
Create repeatable playbooks for Serval's enterprise motion — deal structure, pricing, and expansion strategy.
Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).
4+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
Proven success selling technical or workflow automation platforms into 1–5K employee organizations across multiple stakeholders.
Expertise running consultative sales cycles (2–6 months) with VP-level buyers in IT, Security, or Operations.
Skilled in strategic account planning, multi-threading, and executive communication.
High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
Exceptional presentation, negotiation, and storytelling skills.
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.
Previous experience at high-velocity SaaS companies.
Experience joining or helping scale an early-stage startup (Series A–D).
Recognition for top performance — President's Club, top 10%, or rapid promotions.
Familiarity with AI, ITSM, or workflow automation categories.
Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
This role will be part of our founding Solutions Engineer team: the first technical sellers at Serval and the person who defines what world-class solutions architecture looks like here. You'll own the technical side of the pre-sales cycle for prospective strategic customers, sitting across the table from sophisticated IT and security buyers who test every claim we make. Your job is to earn their trust, prove the platform, and win the technical decision. Because you're first, you're not inheriting a playbook, you're writing it: partnering directly with our GTM leaders and account executives, shaping how we demo and run technical evaluations, and building the technical foundation the next ten SAs will use.
A builder at heart, able to scope what matters, stand up a demo or proof-of-value yourself, and ship it.
Deeply technical and credible, the kind of person who earns the respect of CIOs, Heads of IT, and security leaders in the first meeting.
A trusted advisor by instinct, who listens for the real problem and proves value in the sales cycle rather than pitching features.
Living on the AI frontier, fluent in how agents and LLM-powered systems get deployed and governed inside the enterprise.
Comfortable in ambiguity, owning your work end-to-end, and moving without waiting to be told what to build next.
Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.
Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.
Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot.
Be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.
Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.
Build the foundational SA toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.
5-7+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck.
Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
Excellent communication and storytelling, translating complex concepts for both engineers and executives.
A builder's instinct and high ownership, energized by being first and motivated to create the systems that scale a team.
Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
This role will be part of our founding Solutions Engineer team: the first technical seller at Serval and the person who defines what world-class solutions architecture looks like here. You'll own the technical side of the pre-sales cycle for prospective strategic customers, sitting across the table from sophisticated IT and security buyers who test every claim we make. Your job is to earn their trust, prove the platform, and win the technical decision. Because you're first, you're not inheriting a playbook, you're writing it: partnering directly with our GTM leaders and account executives, shaping how we demo and run technical evaluations, and building the technical foundation the next ten SAs will use.
A builder at heart, able to scope what matters, stand up a demo or proof-of-value yourself, and ship it.
Deeply technical and credible, the kind of person who earns the respect of CIOs, Heads of IT, and security leaders in the first meeting.
A trusted advisor by instinct, who listens for the real problem and proves value in the sales cycle rather than pitching features.
Living on the AI frontier, fluent in how agents and LLM-powered systems get deployed and governed inside the enterprise.
Comfortable in ambiguity, owning your work end-to-end, and moving without waiting to be told what to build next.
Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.
Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.
Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot.
Be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.
Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.
Build the foundational SA toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.
3-6+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck.
Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
Excellent communication and storytelling, translating complex concepts for both engineers and executives.
A builder's instinct and high ownership, energized by being first and motivated to create the systems that scale a team.
Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Recruiting Coordinator at Serval, you'll sit at the center of one of the most important functions in the company — hiring. You'll own the coordination and candidate experience that powers our ability to attract exceptional talent as we build the future of AI-driven IT automation. This is not a passive scheduling role. You'll move fast, operate with precision, and ensure every candidate interaction reflects the speed and quality Serval is known for.
You'll gain real visibility into how a high-growth, Sequoia-backed company builds its team — and play a direct role in shaping that outcome.
Coordination & Candidate Experience
Own interview scheduling end-to-end, coordinating across candidates and hiring teams to keep processes moving quickly and without friction
Deliver a best-in-class candidate experience through clear, timely communication and thoughtful touchpoints at every stage
Partner closely with recruiters and hiring managers to manage pipelines, surface bottlenecks, and keep hiring on track
Talent Operations
Maintain clean, accurate data in our ATS and ensure recruiting operations are organized, efficient, and built to scale
Support the build-out of recruiting infrastructure — process documentation, workflow automation, and tooling improvements
Identify inefficiencies in the recruiting process and drive solutions before they become problems
Assist with reporting and analytics to give the talent team visibility into pipeline health, hiring velocity, and operational performance
1+ years of recruiting coordination or talent operations experience in a fast-paced environment; startup or high-growth company experience strongly preferred
Exceptional organizational skills and attention to detail — you don't let things slip
Strong written and verbal communication skills with a candidate-first mindset
Ability to manage multiple priorities and adapt quickly as hiring needs shift
An operator's mindset — you don't just execute tasks, you think about how to make the system better
Comfort working with ATS systems and scheduling tools; highly proficient with Google Workspace, Ashby, or similar tools
Experience supporting technical or engineering hiring
Background at an early-stage or venture-backed startup
Experience improving recruiting processes, building SOPs, or implementing coordination best practices
Familiarity with recruiting analytics or workflow automation tools
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
The opportunities that matter most are often the hardest to get in front of. As our Field Marketing Manager, you'll work side by side with Sales to bring field programs to life across segments and help execute account-based marketing (ABM) plays for our most important accounts. This is a hands-on role for someone early in their career who's eager to learn fast, get creative, and see their work directly open doors and move deals forward.
You'll get real ownership from day one, plus coaching and room to grow. As our West Coast presence expands, so will your scope, budget, and responsibility.
Creative and curious. You see an opening where others see a closed door, and you're always looking for a fresh angle to reach the accounts that matter.
Not afraid to try new things. You'd rather test something bold than default to \"the way it's always been done\" - and you learn quickly from what works and what doesn't.
A doer. You're happy to roll up your sleeves: pulling a report, coordinating with a venue, prepping event logistics, or dreaming up an eye-catching way to grab a prospect's attention.
Help plan and run field marketing experiences - regional dinners, happy hours, hackathons, and other creative moments - that connect to active opportunities and target accounts.
Support ABM programs for key accounts across channels: direct mail, events, digital, gifting, and content.
Own the logistics and execution of field events end to end: venues, vendors, invites, registration, on-site coordination, and follow-up.
Partner with Sales to understand territory priorities and account dynamics, and make sure every program ties back to pipeline.
Track program impact - account engagement, attendance, pilots started, and pipeline influenced - and share what you're learning.
Bring ideas to the table. Test new tactics, push boundaries, and help us stand out.
1-2 years of experience in field, event, growth, or ABM marketing (internships and adjacent roles count).
Familiarity with, or eagerness to quickly learn, tools like Salesforce, HubSpot (or similar), and intent platforms (6sense, Demandbase, or similar).
Strong organizational skills and attention to detail - you can juggle multiple events and deadlines without dropping the ball.
Comfort with data: you can pull basic reports, read metrics, and use them to make decisions.
A collaborative style that earns trust with Sales and marketing teammates quickly.
Comfortable moving fast, experimenting, and adjusting in real time.
A creative thinker who can turn a rough goal into a concrete plan and follow through on execution.
Comfortable with roughly 25% travel, up to 50% seasonally.
Exposure to marketing toward IT, Engineering, or Security audiences.
Experience supporting events or campaigns in a B2B or startup environment.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Serval is hiring our first dedicated Sales Enablement Lead. As sales headcount grows across AEs, Associate AEs, and frontline managers, we are looking for a leader to accelerate how quickly a new seller becomes productive and how consistently the whole sales team runs our motion.
You will own the full sales enablement scope: aligning sales leadership on a single sales methodology and then embedding it in the operating rhythm, running new hire and ongoing enablement for AEs, operationalizing manager enablement so coaching happens without you in the room, and owning the sales content library and its delivery. You will also partner with leadership to build new entry-level programs that feed our AE bench.
This is a ground-floor build. There is no playbook to inherit, no LMS to maintain, and no curriculum to refresh. You will design the system, earn buy-in from the leaders who have to run it, and collaborate with the field to ensure whether it is working. The right person pairs real methodology and coaching depth with credibility in front of a sales leadership team, program-building instincts, and a bias toward measurable outcomes.
Design and build a scalable sales skill onboarding and ongoing development program for sellers and sales leadership
Roll out and reinforce a unified sales methodology across the sales team, securing executive sponsorship and defining what is expected at each level to drive adoption
Build the reinforcement system that embeds methodology and process into manager coaching cadences, deal reviews, pipeline inspection, and forecasting
Define and measure leading indicators of seller, manager, and team effectiveness
Partner with Product, Marketing, and other teams to ensure the field receives timely, well-tailored messaging, content, and training on new releases and evolving use cases
Serve as a trusted advisor to sales leadership on team productivity, coaching effectiveness, and leadership development
Leverage Serval and other frontier AI tools to deliver personalized, just-in-time training and scale the program beyond in-person engagement
Direct experience rolling out and reinforcing a sales methodology across a sales team, including training managers to coach to it
Program management experience, including building enablement programs from the ground up in a fast-growing, ambiguous environment
Strong presentation and facilitation skills, with experience delivering training or coaching in front of both sellers and executives
8+ years of experience in sales enablement, sales leadership development, sales management, or a related customer-facing role within AI/ML or enterprise technology organizations
A track record of earning buy-in from senior sales leaders and frontline managers, and driving stakeholder alignment with executive audiences
Strong analytical skills with a data-driven approach to measuring ramp, productivity, and program effectiveness
Empathy for sellers and sales leaders, with an understanding of the demands of the role and a partnership-oriented approach to conflict and disagreement
A proactive, resourceful approach, combining strategic vision with a willingness to build and execute hands-on
Prior frontline sales management experience a strong plus
Experience at an AI company or high-growth technology organization that has scaled a sales team quickly
Experience selling into or enabling teams that sell to IT, CIOs, or technical buyers a strong plus
Experience using or building applications on top of AI tools to automate and personalize training
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Strategic Account Executive, you’ll own Serval’s largest and most strategic opportunities. You’ll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives — often across multiple regions or business units — to help enterprises transform their workflows through AI automation.
You’ll collaborate closely with our founders and product team to shape Serval’s enterprise motion, influence roadmap priorities, and define what “AI-powered IT” looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.
Own the full enterprise sales cycle — from prospecting and stakeholder mapping to close and expansion.
Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval’s value proposition.
Deliver compelling demos and business cases that tie Serval’s AI automation to measurable ROI and efficiency gains.
Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
Create repeatable playbooks for Serval’s enterprise motion — deal structure, pricing, and expansion strategy.
Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).
10+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
Proven success selling technical or workflow automation platforms to large enterprises (multi-stakeholder, multi-region).
Expertise running complex, consultative sales cycles (3–9 months) with VP/C-suite buyers in IT, Security, or Operations.
Skilled in strategic account planning, multi-threading, and executive communication.
High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
Exceptional presentation, negotiation, and storytelling skills.
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.
Previous experience at high-velocity SaaS companies.
Experience joining or helping scale an early-stage (Series A - Series D) startup.
Recognition for top performance — President’s Club, top 10 %, or rapid promotions, etc.
Familiarity with AI, ITSM, or workflow automation categories.
Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.
The expected On-Target Earnings (OTE) range for this role is $350,000 USD annually, which includes a 50/50 base and variable split. Actual compensation will depend on experience and skills.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Serval is hiring its first Business Systems Lead to build a world-class, AI-native technology stack that makes our revenue organization move faster. You'll own the architecture, integration, automation, and optimization of our core selling stack: Salesforce, CPQ, data enrichment, engagement tooling, sales tooling, and everything that connects them.
This is a hands-on, builder role where you also need to think strategically about the business. You'll architect and ship systems and automations, while setting a strategic roadmap, making durable architectural calls, and evaluating the org's needs three steps ahead. You're equally comfortable delivering automations in Salesforce and other tools, writing the integration, and planning ahead for a scaled tech stack. At the same time, you're a first-principles thinker who wants to reimagine the GTM tool stack in a world of AI.
We know the strongest candidates for this role won't all come from the same background. We're just as interested in someone who's spent years architecting Salesforce orgs as we are in a solutions engineer who's implemented these systems for other companies, an analytics or data engineer who's applied that rigor to GTM systems, or a technical operator who's automated their way out of every manual process they've encountered.
Own the architecture of the revenue tech stack, ensuring every new tool fits cleanly into the broader system rather than creating another silo.
Design and build integrations across Salesforce, CPQ, data enrichment, engagement tooling, and other sales tooling so data and workflows move seamlessly between systems.
Aggressively automate manual workflows across the sales, marketing, and deployment motion, removing repetitive work from sellers' and operators' plates; AI is at the core of our function.
Own Salesforce development and build a scalable CRM that will deliver at 10x the current team size.
Ensure data flows are scalable and reliable across systems, including the data warehouse/BI layer, to power reporting, forecasting, and decision-making.
Evaluate, pilot, and roll out new tools, with a clear point of view on when to build versus buy and how each addition fits the existing architecture.
Set and enforce data hygiene, governance, and security standards across the systems you own.
Partner closely with sales, marketing, deployment, operations, and finance leadership to translate business needs into system and automation requirements.
5-8+ years of experience in business systems, revenue operations, sales operations, solutions engineering/implementation at a CRM or CPQ vendor, or a technical/data engineering background applied to GTM systems. Direct, hands-on ownership of a Salesforce org (admin or architect level) is required; how you got there is not.
SQL fluency and comfort working in a modern data warehouse/BI stack (e.g., Snowflake, dbt, Looker, Hex) to pull, join, and shape data across systems.
Hands-on experience with a modern CPQ tool, a call intelligence/conversation platform (e.g., Gong), sales engagement platforms (e.g., Outreach, Apollo, Amplemarket, Rox), and/or marketing automation platforms (e.g., Marketo, HubSpot) a plus.
A track record of designing and shipping integrations between systems, not just configuring point solutions in isolation.
Fluency with automation and workflow tools (Salesforce Flow, Apex, iPaaS platforms like Workato, Tray.io, or Zapier, or scripting directly against APIs) and a bias toward automating anything done manually more than a few times.
Real, hands-on experience applying AI to operational workflows, such as building with LLMs or AI agents, prompt engineering, or using AI-native automation tools, not just enthusiasm for AI in the abstract.
Strong systems thinking: you can zoom out to design an architecture and zoom in to debug a broken field mapping in the same day.
Excellent cross-functional communication skills; you can translate between technical implementation and business need in both directions.
Prior experience at a fast-growing B2B SaaS company strongly preferred.
Management or informal team-lead experience is a plus.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Majors Account Executive, you'll own Serval's target accounts across large, established organizations that are ready to transform how they work. You'll lead sophisticated, multi-threaded sales cycles with IT, Security, and Operations executives — often spanning multiple teams or business units — to help these companies modernize their workflows through AI automation.
You'll collaborate closely with our founders and product team to shape Serval's majors motion, influence roadmap priorities, and define what AI-powered IT looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.
Own the full sales cycle across major accounts — from prospecting and stakeholder mapping to close and expansion.
Develop deep relationships with senior IT, Security, and Operations leaders across large, matrixed organizations, becoming a trusted advisor on automation strategy.
Orchestrate complex buying committees spanning multiple business units or regions, aligning technical, security, and business stakeholders around Serval's value proposition.
Deliver compelling demos and business cases that tie Serval's AI automation to measurable ROI and efficiency gains.
Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless delivery at scale.
Create repeatable playbooks for Serval's majors motion — deal structure, pricing, and multi-unit expansion strategy.
Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).
6+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
Proven success selling technical or workflow automation platforms into 5–10K employee organizations across multiple stakeholders.
Expertise running sophisticated, multi-stakeholder sales cycles (4–9 months) with VP and C-suite buyers in IT, Security, or Operations.
Skilled in strategic account planning, multi-threading across business units, and executive communication.
High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
Exceptional presentation, negotiation, and storytelling skills.
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.
Previous experience at high-velocity SaaS companies.
Experience joining or helping scale an early-stage startup (Series A–D).
Recognition for top performance — President's Club, top 10%, or rapid promotions.
Familiarity with AI, ITSM, or workflow automation categories.
Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Mid-Market Account Executive, you’ll join our founding go-to-market team and own the full sales cycle — from outbound prospecting through close — for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations.
This role is ideal for a high-performing seller who’s thrived in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.
Own the full sales cycle — from pipeline generation to close — across key accounts.
Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value.
Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests.
Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.
Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting.
Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral.
Represent Serval at industry events and customer meetings (travel ≈ once per quarter).
2–5 years of full-cycle B2B SaaS sales experience, ideally in an outbound-driven environment with consistent quota attainment.
Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders.
Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.
High-agency operator — thrives in ambiguity, builds pipeline from scratch, and helps shape process.
Exceptional communication, storytelling, and demo skills.
Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed.
Previous experience at high-velocity SaaS companies.
Experience joining or helping scale an early-stage (Series A - Series D) startup.
Recognition for top performance — President’s Club, top 10 %, or rapid promotions, etc.
Comfort demoing or discussing APIs, workflow builders, or automation platforms.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As the Manager of Mid-Market Account Executives, you'll build and lead our founding mid-market sales team while helping define Serval's commercial motion in this critical segment. You'll be responsible for hiring, coaching, and scaling a team of high-performing AEs who own the full sales cycle for multi-stakeholder IT and Security deals. You'll partner closely with our founders, GTM leadership, product, and engineering teams to shape strategy, build repeatable playbooks, and drive consistent revenue growth.
This role is ideal for a player-coach who has built and led high-performing sales teams at fast-growing SaaS companies, thrives in zero-to-one environments, and wants to play a foundational role in defining a category.
Build, hire, and scale the mid-market AE team from the ground up, defining team structure and hiring profiles.
Coach and develop your team through deal strategy, pipeline reviews, forecast management, and continuous skill development.
Drive team performance and hold accountability for team quota attainment, pipeline generation, and sales velocity metrics.
Maintain a personal book of business and close strategic deals to stay close to customers and model best practices.
Develop and refine the mid-market sales playbook — including outbound motions, qualification frameworks, demo narratives, and closing strategies.
Partner with GTM leadership to define ICP, pricing and packaging, and territory/account assignment for the mid-market segment.
Collaborate cross-functionally with product, marketing, and engineering to shape roadmap priorities, messaging, and enablement based on customer and team feedback.
Implement sales process rigor: pipeline hygiene, CRM discipline, accurate forecasting, and deal inspection cadences.
Represent Serval at industry events and strategic customer meetings (travel ≈ 25%)
5–8 years of B2B SaaS sales experience with at least 2 years managing and developing high-performing AE teams.
Proven track record of building and scaling sales teams at early-stage companies (Seed → Series B).
Consistent overachievement as both an individual contributor and a people manager — President's Club, top performer recognition, or rapid career progression.
Deep understanding of full-cycle sales in technical or workflow automation solutions, selling to IT, Security, or Engineering buyers.
Skilled at coaching complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.
Strong player-coach mentality — willing to carry a book of business while building the team and process.
Exceptional leadership, communication, and executive presence with the ability to inspire and hold teams accountable.
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to support team and customers.
Management experience at high-velocity SaaS companies such as Verkada, Rippling, Gong, Outreach, Samsara, PagerDuty, Okta, or ServiceNow.
Experience hiring, ramping, and scaling AE teams from 0 → 5+ reps in the mid-market segment.
Track record of promoting team members and building career paths within your org.
Familiarity with sales methodologies (MEDDIC, MEDDPICC, Challenger, etc.) and modern sales tech stack (Salesforce, Outreach, Gong, etc.).
Comfort coaching technical demos or discussing APIs, workflow builders, or automation platforms.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As an Enterprise Account Executive, you'll own Serval's target accounts across some of the most dynamic and fast-moving companies in the market. You'll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives to help organizations transform their workflows through AI automation.
You'll collaborate closely with our founders and product team to shape Serval's enterprise motion, influence roadmap priorities, and define what AI-powered IT looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.
Own the full enterprise sales cycle — from prospecting and stakeholder mapping to close and expansion.
Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval's value proposition.
Deliver compelling demos and business cases that tie Serval's AI automation to measurable ROI and efficiency gains.
Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
Create repeatable playbooks for Serval's enterprise motion — deal structure, pricing, and expansion strategy.
Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).
4+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
Proven success selling technical or workflow automation platforms into 1–5K employee organizations across multiple stakeholders.
Expertise running consultative sales cycles (2–6 months) with VP-level buyers in IT, Security, or Operations.
Skilled in strategic account planning, multi-threading, and executive communication.
High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
Exceptional presentation, negotiation, and storytelling skills.
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.
Previous experience at high-velocity SaaS companies.
Experience joining or helping scale an early-stage startup (Series A–D).
Recognition for top performance — President's Club, top 10%, or rapid promotions.
Familiarity with AI, ITSM, or workflow automation categories.
Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
With Serval, an automation that used to take a SOW and a quarter now takes a sentence and an afternoon. That one change is why Automation Engineering is becoming the operating model for enterprise services, and why service teams stop being a bottleneck and start being an advantage.
As an Automation Engineer, you build Serval's agents directly into the customer's instance, and the tickets stop arriving: onboarding, access requests, approvals, the long tail that clogs a service desk. You'll push Serval past its current limits into new use cases, dogfood unreleased features, bring field ideas back to our product team, and act as a practitioner evangelist for both Serval and Automation Engineering.
This is a title we are coining. Nobody has ten years of it yet, so what you build becomes the standard for everyone after you.
Build in the platform: design and build automations and AI agents inside customers' Serval instances, from onboarding and access requests to the long tail that clogs a service desk.
Wire up the stack: integrate Serval with customer systems (Okta, Google Workspace, Slack, Jira, ServiceNow, Workday) so automations complete end to end.
Run working sessions: embed with IT, HR, Finance, and Legal teams, pull the real process out of them, and turn it into something buildable the same day.
Enable customer builders: turn what you build into reusable patterns and teach customers' own teams to extend them, so adoption compounds after you leave.
Partner with Deployment: work alongside Deployment Strategists to hit the milestones a customer signed up for, and surface risk early when a use case is going sideways.
Degree in Computer Science or a related field, or equivalent hands-on experience.
2+ years in a relevant role (IT or service operations, professional services, solutions engineering, business systems, technical support) OR recent graduate with at least one internship in a related area.
Working knowledge of APIs and REST, JSON, and IAM concepts including SSO, SCIM, and provisioning.
Strong communication skills, with the ability to run a working session, challenge a requirement, and translate technical tradeoffs for non-technical stakeholders.
Ability to learn unfamiliar software quickly and work independently across several customer accounts.
Experience in an early-stage startup environment.
Hands-on time administering or migrating an ITSM platform (ServiceNow, Jira Service Management, Freshservice, Zendesk).
Familiarity with IT, security, service management, or workflow automation.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
We’re launching a new business line in response to exceptional market demand. As our Business Operations Lead, you’ll act like a GM and own the strategy, operations, reporting, and ultimately the P&L for this function. You’ll partner with the Exec Team, Sales, Deployment, Engineering and Operations to establish our playbooks and then rapidly execute on them to turn this into a strong 8-figure business in the first year.
An owner, not (just) an analyst. You establish the plan, work the plan, and live with the result. You’d rather be accountable for a number than merely right about one.
Allergic to dashboards nobody acts on. Any report that doesn’t change a decision is a distraction. You ruthlessly prioritize to ensure everyone is focused on the few metrics that matter.
A doer, not a delegator. Equally comfortable writing the SQL, restructuring a deal on a Friday night, or sitting down with the deployment teams to figure out how we can expedite time-to-value.
Commercially sharp. You think in terms of customer satisfaction, margin, utilization, and attach rate, and know how to build a strategy around it.
Relationship-oriented. You know your effectiveness depends on your ability to influence Sales, technical teams, and leadership.
High ownership, high slope. You see the gap, you propose the solution, you execute.
Own the P&L for your line: you build the operating plan and ultimately own the results, including revenue, margin, and profitability
Set and defend pricing and packaging. Build the model, pressure-test it in live deals, and change it the moment the market tells you it’s wrong.
Partner with Deployment on unit economics: how do we ensure this business is built to scale while delivering best-in-class customer experience?
Partner with Sales on deal strategy. Sit in on the calls, structure the contracts, and figure out how to win the business.
Build the forecast and the operating cadence (weekly pipeline, monthly business review, quarterly plan)
Scale from the 10k foot view down to the minutiae: where should we open an office? How will we recruit and maintain talent? What do we look for in a candidate?
5-8+ years across business operations, strategic finance, corporate strategy, consulting, or an operating role at a high-growth software company.
Direct experience owning or materially shaping a P&L, a gross margin line, or a pricing model.
Strong quantitative and modeling skills.
Working fluency with the systems that run a GTM org: Salesforce, a BI tool, and billing or usage data you can reconcile without help.
Real command of software and AI unit economics: COGS, gross margin, payback, net revenue retention, and what changes each one.
A track-record of partnering closely with functional leaders to drive execution
Comfortable moving fast, being wrong in public, and correcting quickly.
Investment banking, management consulting, or private equity / vc experience
Early-stage experience where you built the reporting and forecasting stack rather than inheriting one.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
The Agent Deployment team is a customer-facing technical team, central to how Serval turns product capability into real business outcomes. The org is a family of roles: Deployment Strategists are the primary technical relationship and AI advisor for each customer, partnering with Deployed Software Engineers to build enterprise-grade features and products. Deployment Success Managers own each customer's long-term success, building the systems and motions that scale adoption, expansion, and renewal well past go-live.
As a Deployment Strategist on Serval's Agent Deployment team, you’ll be the primary technical relationship for Serval’s customers: guiding their deployments, advising their AI strategy, and owning their outcomes. You’ll work deeply within Serval’s existing product surface area: building novel workflows, configuring integrations, and shipping bug fixes and product changes yourself.
This role is for someone who thrives on execution velocity, moving quickly across multiple engagements at once. You’re at home in ambiguity and bring a strong blend of technical depth, product sense, and customer obsession. And because you sit closest to how customers actually use Serval, you'll directly shape our product roadmap: the workflows and features you build in the field make their way into the core product.
Own customer engagements from pilot through production launch: design and deliver deployments that fit each customer's workflows and scale adoption of Serval.
Build AI agents: design and build AI agents on Serval's platform that drive real value for customers.
Advise AI strategy: embed with customers to guide and shape how they adopt and scale AI.
Lead migrations: design and execute migration plans that minimize disruption and ensure seamless adoption of Serval's platform.
Partner cross-functionally: work with Engineering, Sales, and Marketing to turn field learnings into repeatable processes and a sharper go-to-market.
Degree in Computer Science or a related field, or equivalent hands-on experience.
5+ years in a relevant role (product, engineering, consulting, founder).
Strong communication and relationship management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
Hands-on technical ability: reading and troubleshooting production code in customer-facing environments, analyzing code paths, database state, and API requests/responses with infra and browser dev tools.
Working knowledge of APIs and REST, IAM, and SQL for data analysis.
Experience in an early-stage startup environment.
Experience writing production code.
Background working with enterprise customers or complex technical sales cycles.
Familiarity with IT, security, service management, or workflow automation.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
The opportunities that matter most are often the hardest to get in front of. As our first Field Marketing & ABM hire in EMEA, you'll partner directly with Sales to build our field motion in the region from zero: high-impact programs across segments and 1:1 ABM plays for our most strategic accounts. You'll challenge the status quo in field marketing to create unique experiences and moments that open doors, build trust, and move deals forward.
This is a build role, not a run role. There is no EMEA playbook to inherit: you'll write it. Expect increasing scope, budget, and responsibility as our European presence grows, and expect to hire behind you.
Creative and opportunistic. You see an opening where others see a closed door. You know that breaking through to hard-to-reach accounts isn't about budget, it's about timing, creativity, and understanding what matters.
Allergic to \"best practices\" that produce mediocre results. You'd rather test something bold than execute something safe.
A doer, not a delegator. You're equally comfortable building a Salesforce report, negotiating with a venue in Shoreditch, or sending a llama with an invite around its neck to a CIO's office in Canary Wharf.
Comfortable being first. You're energised by an empty calendar and a blank budget line, and you don't need a US playbook translated for you.
Define the EMEA go-to-market strategy for field programs: what we do, where we show up, and how we win across UK&I, DACH, Benelux, and the Nordics.
Design 1:1, 1:few, and 1:many field marketing experiences [regional dinners, happy hours, hackathons, out of the box experiences, etc] that align to active opportunities and target accounts.
Orchestrate ABM programs with Strategic accounts across channels: direct mail, events, digital, gifting, and content, navigating the practical realities of multi-country execution [shipping, VAT, GDPR, local vendors, language].
Partner with sales to understand territory priorities, account dynamics, and pipeline gaps, then actively participate in deal strategy, not just event execution.
Adapt what works globally and kill what doesn't travel. Bring the best of our US programs to Europe, and feed EMEA-born ideas back the other way.
Track impact through account engagement, pilots started, velocity, and closed-won revenue.
Create tight feedback loops with Sales leadership on both sides of the Atlantic to continuously improve territory strategy and program effectiveness.
Test unconventional tactics. Push boundaries. Try things that make people's jaws drop.
5-7+ years experience in field, experiential, growth, or ABM marketing.
Experience running programs across multiple European markets, not just the UK.
Proficiency with Salesforce, Hubspot [or similar], and intent tools [6sense, Demandbase, or similar].
Proven track record of running regional field programs, account-based campaigns, or growth programs that drove measurable pipeline and revenue.
Strong data analysis skills. You can build reports, interpret metrics, and make data-driven decisions.
Deep experience partnering with Sales teams and marketing to Enterprise and Strategic companies.
Creative thinker who can turn a vague goal into a concrete, compelling plan and crush the execution.
Comfortable moving fast, experimenting, and adjusting in real time.
Strong collaborator who earns trust with Sales quickly, including with a US-based marketing team across time zones.
Comfortable with 25% travel across EMEA, up to 50% seasonally.
Based in London with the right to work in the UK.
Previous experience marketing to IT, Engineering, or Security leaders.
Experience as an early or first marketing hire in a new region.
Additional European languages.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As the Head of the Associate AE Program, you'll build and lead Serval's founding early-career sales program. It's a highly selective, cohort-based apprenticeship that turns exceptional early-career talent into Serval's next generation of Account Executives and GTM leaders. You'll own the program end to end: recruiting, curriculum delivery, coaching, and graduation. Meanwhile, your Associate AEs will generate real pipeline needed to drive growth across every segment of our business. You'll report to our VP of Mid-Market and work closely with our founders, sales leadership, marketing, RevOps and enablement. Together, you'll make this the fastest and most respected path into an AE seat in AI.
This role is ideal for a builder who has hired and developed high-performing SDR or early-career sales teams, loves building from 0 to 1 and operating with ambiguity and within a hyper-growth company, loves teaching as much as driving pipeline, and wants to create a program rather than simply inherit an org.
This role is based in either San Francisco or New York and will have an office requirement.
Design and launch the Associate AE Program from the ground up, defining cohort structure, hiring profiles, curriculum and graduation criteria, starting with a founding cohort of 4-6 Associates.
Recruit and hire each cohort with an uncompromising bar: early-career talent with exceptional intellectual horsepower, grit, coachability and a track record of excellence.
Run a 6-9 month, three-phase program to simultaneously build pipeline for the company while also developing Associates into top AE talent
Coach Associates through call reviews, mock discovery, objection handling, demo certification and deal strategy, and drive results towards qualified pipeline targets.
Own pipeline results across segments: intent coverage, speed-to-lead, outbound into unassigned accounts, and follow-through on field and ABM programs. Success is measured by qualified pipeline and stage conversion, not inefficient activity.
Build the apprenticeship model by pairing Associates with top AEs and sales managers. Move Associates step by step toward running discovery, delivering demos and eventually owning smaller deals end to end.
Get the whole company teaching: recruit AEs, marketers, product leaders and executives to own and deliver curriculum modules, and build a reusable training library that grows with each cohort.
Partner with sales leadership on graduation. Define the bar, run readiness reviews and test-outs; place graduates into AE roles where receiving managers are excited to hire them.
Implement the program's operating rhythm and economics: ROI model, pipeline per Associate, and hiring forecasts tied to future AE demand.
Build a world-class, destination program. Work with marketing and leadership on employer brand, university and alumni partnerships, and recruiting events that attract top-tier talent.
5+ years of B2B SaaS sales experience, including at least 2 years leading and developing SDR, BDR or early-career sales orgs.
Prior experience as a quota-carrying AE, ideally having come up through the SDR path yourself, so you can teach full-cycle selling and not just prospecting.
A proven track record of developing reps who were promoted into closing roles and went on to succeed.
An obsession with pipeline and metrics, with strong command of conversion data, forecasting and CRM discipline.
Exceptional coaching and teaching ability, with experience building curriculum, certifications or enablement programs.
A high hiring bar and strong instincts for spotting raw talent, whether that's a proven SDR or an exceptional recent graduate.
Credibility with senior AEs, sales leaders and executives, and the ability to work cross-functionally to build a high impact program.
Experience selling to, or coaching reps who sell to, technical buyers in IT, Security or Engineering.
Based in or willing to relocate to San Francisco or New York and work from our office five days a week.
Experience building or running an Associate AE, rotational or leadership development program.
Leadership experience at fellow AI-native companies.
Experience launching a program from 0 → 1 and scaling it cohort over cohort.
Familiarity with sales methodologies (MEDDPICC, Command of the Message, Challenger, etc.) and modern sales tech (Salesforce, Gong, Amplemarket, Claude, Nooks, Clay, etc.).
Experience partnering with universities, alumni networks or campus recruiting teams.
Ambition to grow into a broader sales leadership role.
Impact: Be a key player in shaping the success of our product and company, and build the talent engine behind Serval's future GTM team.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Mid-Market Account Executive, you’ll join our founding go-to-market team and own the full sales cycle — from outbound prospecting through close — for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations.
This role is ideal for a high-performing seller who’s thrived in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.
Own the full sales cycle — from pipeline generation to close — across key accounts.
Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value.
Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests.
Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.
Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting.
Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral.
Represent Serval at industry events and customer meetings (travel ≈ once per quarter).
2–5 years of full-cycle B2B SaaS sales experience, ideally in an outbound-driven environment with consistent quota attainment.
Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders.
Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.
High-agency operator — thrives in ambiguity, builds pipeline from scratch, and helps shape process.
Exceptional communication, storytelling, and demo skills.
Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed.
Previous experience at high-velocity SaaS companies.
Experience joining or helping scale an early-stage (Series A - Series D) startup.
Recognition for top performance — President’s Club, top 10 %, or rapid promotions, etc.
Comfort demoing or discussing APIs, workflow builders, or automation platforms.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Serval is hiring a Product Marketing Manager to build and scale our sales enablement engine. Unlike traditional PMM roles that focus on blogs and webpages, this role sits directly on the critical path of revenue generation: helping Account Executives ramp faster, deliver stronger demos, and confidently communicate Serval's value in enterprise sales cycles.
Customer perception of Serval is primarily shaped through conversations with our Sales team. A core responsibility of this role is translating complex AI capabilities into messaging, narratives, and enablement materials that AEs can quickly internalize. You'll build a scalable onboarding and everboarding curriculum as well as high-leverage assets such as discovery guides and cheatsheets that accelerate AE ramp time as we grow from 20 to 200 sellers and beyond. And because we build agentic AI, you'll be expected to use it: over time, this role evolves from hand-crafting every asset to designing the system that produces them, turning each feature we ship into ready-to-use enablement automatically.
The ideal candidate for this role is a product marketer with high technical aptitude, strong public speaking skills, and a track record of working closely with Sales in B2B technology companies. You'll be a great fit if:
You're excited to get in the weeds with engineers and understand the technology as deeply as a PM would (fun fact: we don't have PMs at Serval by design)
You're energized by the idea of getting up on stage and presenting to 50 AEs
You find joy in distilling a set of complex ideas into a one-pager cheatsheet without losing the essence
You learn at breakneck speed, because we ship new features at a high velocity
You're the kind of person who, after doing a task twice by hand, immediately asks \"how do I get an agent to do this for me?\"
You're a problem solver at heart who will wake up every day thinking \"How do I make reps productive faster?\"
We're considering candidates at multiple levels, from Product Marketing Manager to Senior Product Marketing Manager, and will align the role title and scope based on experience.
Build and scale the sales enablement program, including the onboarding curriculum, demo certification, objection handling, and competitive education
Improve sales ramp time and effectiveness by creating high-impact content such as one-pagers and cheatsheets, then turn your best assets into reusable templates and repeatable systems rather than one-off deliverables
Translate complex product capabilities into clear messaging, sales narratives, and customer-facing value propositions that AEs can quickly internalize and deliver confidently
Partner closely with Engineering and Sales leadership to ensure AEs are prepared to position and sell new capabilities effectively, and establish a workflow that converts every release note and product update into draft enablement within days, not weeks
Identify friction points in the sales process and build assets that help move deals forward
Listen to Gong calls regularly to understand what's working / what's not, then design agentic AI workflows that mine those calls at scale: auto-surfacing emerging objections, competitive mentions, and winning talk tracks so enablement updates itself based on what's actually happening in the field
Prototype, deploy, and own an AI-powered enablement engine: agents that draft cheatsheets, certification scripts, and training modules from product specs, Gong insights, and your messaging frameworks, with you setting the standards, reviewing the output, and keeping quality high
Become the internal model for how a modern enablement function operates: measurably more output per person, faster time-to-ramp, and an enablement library that stays current automatically as Serval ships
3+ years of product marketing experience at a high-growth B2B technology company, with sales enablement being a key component
This role will be leveled according to the number of years of experience
Strong oral and written communication for various audiences, including technical content
Comfort using AI tools in your daily workflow and genuine excitement about building agentic systems to scale your own output (direct experience is a plus, aptitude and appetite are required)
Willingness to travel domestically to train AEs at other offices
Bachelor's required
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
The Agent Deployment team is a customer-facing technical team, central to how Serval turns product capability into real business outcomes. The org is a family of roles: Deployment Strategists are the primary technical relationship and AI advisor for each customer, partnering with Deployed Software Engineers to build enterprise-grade features and products. Deployment Success Managers own each customer's long-term success, building the systems and motions that scale adoption, expansion, and renewal well past go-live.
This role is dedicated to one of Serval's largest and most strategic customers (one of the largest companies in the world). You'll work in a hybrid model, spending a few days each week embedded alongside the customer's team in Santa Clara and the remainder of your time working with the Serval team at our San Francisco HQ.
As a Deployment Strategist on Serval's Agent Deployment team, you’ll be the primary technical relationship for Serval’s customers: guiding their deployments, advising their AI strategy, and owning their outcomes. You’ll work deeply within Serval’s existing product surface area: building novel workflows, configuring integrations, and shipping bug fixes and product changes yourself.
This role is for someone who thrives on execution velocity, moving quickly across multiple engagements at once. You’re at home in ambiguity and bring a strong blend of technical depth, product sense, and customer obsession. And because you sit closest to how customers actually use Serval, you'll directly shape our product roadmap: the workflows and features you build in the field make their way into the core product.
Own customer engagements from pilot through production launch: design and deliver deployments that fit the customer's workflows and scale adoption of Serval.
Build AI agents: design and build AI agents on Serval's platform that drive real value for customers.
Advise AI strategy: embed with customers to guide and shape how they adopt and scale AI.
Lead migrations: design and execute migration plans that minimize disruption and ensure seamless adoption of Serval's platform.
Partner cross-functionally: work with Engineering, Sales, and Marketing to turn field learnings into repeatable processes and a sharper go-to-market.
Degree in Computer Science or a related field, or equivalent hands-on experience.
3+ years in a relevant role (product, engineering, consulting, founder).
Strong communication and relationship management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
Hands-on technical ability: reading and troubleshooting production code in customer-facing environments, analyzing code paths, database state, and API requests/responses with infra and browser dev tools.
Working knowledge of APIs and REST, IAM, and SQL for data analysis.
Experience in an early-stage startup environment.
Experience writing production code.
Background working with enterprise customers or complex technical sales cycles.
Familiarity with IT, security, service management, or workflow automation.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
This is the leader who builds and owns Solutions Engineering at Serval. You'll define the function from the ground up: the strategy, the hiring bar, the playbook, and the technical motion that turns sophisticated IT and security buyers into customers. You'll start as a hands-on, player-coach leader, carrying technical deals yourself while you grow a team of technical sellers, set the standard for how Serval demos and runs technical evaluations, and build the systems SEs will use.
You'll partner directly with the founders, GTM leadership, and Product to make the technical win repeatable and to feed the hardest field signals back into the roadmap. Because the function is new, you’ll get to write the playbook(s).
A builder and a leader: you can scope a deal, stand up a demo, and win the technical decision yourself, and you're energized by turning that instinct into a team that does it at scale.
Deeply technical and credible, the kind of person who earns the respect of CIOs, Heads of IT, and security leaders in the first meeting, and who can coach others to do the same.
A talent magnet who has hired, developed, and retained strong technical sellers, with a clear point of view on what great looks like and a high bar for it.
Living on the AI frontier, fluent in how agents and LLM-powered systems get deployed and governed inside the enterprise.
A systems thinker who builds repeatable processes: demo standards, evaluation frameworks, enablement, and metrics that make the function predictable.
Comfortable in ambiguity, owning outcomes end-to-end, and moving without waiting to be told what to build next.
Own Solutions Engineering at Serval: the strategy, the hiring plan, the team, and the technical motion that clears the path to pilot for every prospective customer.
Hire, manage, and develop the SE team, starting with the founding Solutions Engineer, and set the standard for technical selling that the next generation of SEs will inherit.
Operate as a player-coach: personally carry strategic and early technical deals (discovery, architecture conversations, security reviews, executive briefings) while building the team that takes them on at scale.
Build the foundational SE toolkit from scratch: demo environments, reference architectures, technical evaluation frameworks, technical FAQs, competitive positioning, and enablement that ramps new hires fast.
Define the technical sales motion alongside the founders and account executives, and codify the controlled scope of value-based use cases and success criteria that turn evaluations into pilots.
Be the senior, credible voice on security and access: guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.
Stand up the metrics and operating cadence for the function: technical win rates, pilot conversion, time-to-value, and the forecasting inputs leadership relies on.
Own a clean handoff to the Deployment team at pilot kickoff, and build the process that makes that handoff repeatable as volume grows.
Act as the bridge between the field and Product: capture the hardest objections and feature gaps, prioritize them with engineering, and bring real customer signal into the roadmap.
10+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company, including 2+ years leading a Solutions Engineering Organization.
A track record of building or scaling a Solutions Engineering function: hiring the team, setting the bar, and creating the systems (demos, eval frameworks, enablement) that make it repeatable.
Proven ability to sell technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck, and you can teach others to do the same.
Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
Excellent communication and storytelling, translating complex concepts for both engineers and executives, and the leadership presence to represent Serval at the most senior levels.
A builder's instinct and high ownership, energized by being first, defining the function, and creating the systems that scale a team.
Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As Serval's first Talent & People Operations hire, you'll build the systems, automations, and programs behind how we hire and how we take care of our team. On the Talent side, you'll make every recruiter and sourcer a super-IC who spends their time on what they do best: finding, assessing, and closing great people. On the People side, you'll create a standout employee experience from signed offer to last day and help us raise talent density as we grow.
You'll report to our Head of Talent and own both Talent Operations and People Operations to start, shaping how each function grows as we scale across the US and into London. You'll run it all on Serval's own platform, automating the manual work before our customers do. This is a foundational role, and the right person will leave their fingerprints on how Serval operates for years to come.
What You'll Do:
Talent Operations
Own Ashby end to end: job and interview plans, scorecards, stages, permissions, integrations, and the data hygiene that keeps our hiring reports trustworthy
Build automations and AI agents across sourcing, the ATS, and offers and approvals, so recruiters, sourcers, and coordinators spend their time with candidates and hiring managers instead of on admin
Own the offer process end to end, from comp approvals and offer letters to the handoff into onboarding
Administer the rest of our recruiting stack, including Wrangle and Juicebox, and own how it connects to our HRIS, Slack, and Serval
Manage recruiting vendor and agency relationships, including contracts and spend
Recruiting Enablement
Build the training, playbooks, and templates that make great recruiting repeatable, from screening call training for recruiters to interviewer training and reference check guides for hiring managers
Onboard new recruiters, sourcers, and coordinators onto our tools and processes so they're productive within their first few weeks
Find the bottlenecks in our hiring process (slow stages, late feedback, dropped handoffs) and fix them with better process, tooling, or automation
People Operations
Own new hire onboarding from signed offer through the first 90 days (paperwork, I-9/E-Verify, benefits enrollment, and day-one readiness), partnering with Recruiting, IT, and Finance
Run offboarding with the same care, coordinating access removal, final pay, benefits continuation, and exit interviews
Run our performance review cycles and compensation changes (promotions, merit increases, and adjustments), from timelines and tooling to approvals, letters, and HRIS updates
Automate onboarding, offboarding, comp changes, and recurring People requests with Serval agents and workflows
Own our HRIS and employee records, keeping data accurate, secure, and audit-ready
Benefits
Partner with our broker to select, benchmark, and renew our benefits, including health, dental, vision, life, disability, 401(k), and commuter
Lead open enrollment and qualifying life events, and serve as the primary point of contact for employee benefits questions and escalations
Compliance
Keep us compliant with US employment and benefits requirements, including COBRA, ACA, ERISA, EEO reporting, and California and multi-state wage-and-hour rules, partnering with outside experts as needed
Set up payroll, benefits, and employment compliance for hires outside the US as we expand, starting with London
Coordinate visa and immigration support with outside counsel for candidates and employees
What You'll Need:
3-6 years in Talent Operations, Recruiting Operations, People Operations, or a similar systems-heavy role, ideally at a high-growth startup
Hands-on experience administering an ATS (Ashby preferred), including configuration, integrations, and reporting
An AI-native way of working: you use AI tools every day and have built automations, integrations, or agents that saved a team hours each week
Hands-on experience running core People programs, such as benefits, onboarding and offboarding, and performance or compensation cycles
Working knowledge of HRIS platforms such as Rippling, Gusto, Workday, or similar
Working knowledge of federal and California employment and benefits requirements, with the judgment to spot compliance issues and escalate them appropriately
High attention to detail and sound judgment with confidential information
Based in or willing to work from our San Francisco HQ five days a week
Nice to Have:
Experience as an early or first Talent Operations or People hire at a startup
Comfort with APIs, scripting, or SQL, or experience building with automation tools like Zapier or Workato
International employment experience, such as global payroll, EOR setups, or visa processes
Experience building recruiting training or enablement programs
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Our Strategic accounts are the biggest logos in the world, and the hardest to get in front of. You'll own field marketing for Serval's Strategic segment, leading a team of field marketers building the 1:1 programs for these accounts. You'll partner side by side with the VP, and regional VPs of Strategic Sales to open doors with CIOs and their leadership teams, build trust over long cycles, and help close the largest deals in Serval's history.
This is a high-touch role: fewer accounts, deeper plays, and a direct line to revenue. Expect scope, budget, and team to grow as the Strategic segment scales and your programs deliver.
A strategist who thinks like a seller. You read an org chart, a 10-K, and a Gong call, and know exactly where the opening is.
At home in the C-suite. You can design an experience a Fortune 100 CIO will clear their calendar for, and hold your own in the room.
Creative and relentless. Breaking into the world's largest companies isn't just about budget. It's about timing, creativity, and knowing what matters to the people you're trying to reach.
Allergic to \"best practices\" that produce mediocre results. You'd rather run one unforgettable play than ten safe ones.
A leader who executes. Like every leadership role at Serval, this one is a combination of execution, strategy and management. You'll set the playbook for the segment, run it yourself, and build the team that scales it. Read how we think about Super ICs and managers.
Own the field marketing strategy for the Strategic segment: which accounts we go after, how we show up, and how we win.
Lead your team in building and running 1:1 abm programs in partnership with the VP and regional RVPs of Strategic Sales, using multi-threaded plays across events, direct mail, gifting, digital, and custom content to reach every stakeholder in the buying group.
Set the bar for the executive-level experiences your team designs: intimate dinners, private briefings, executive roundtables, VIP moments at flagship events, and out-of-the-box plays that make people's jaws drop.
Sit in on deal strategy, not just event execution. Ensure your team knows the pipeline, the champions, and the blockers on every account your team owns.
Partner with Global Events to turn Serval's biggest moments (Summit, flagship conferences, CAB) into tailored experiences for Strategic accounts.
Carry a pipeline target for the Strategic segment and own the budget. Track impact through meetings, pilots started, deal velocity, closed-won revenue, and program efficiency over time.
Manage the field marketers covering Strategic accounts: set goals, coach, and hire as we scale. Raise the bar by leading from the front: run plays yourself, get into the weeds on the biggest accounts, and use what you learn to level up the team.
7-10+ years in field, ABM, or executive marketing, with at least 3 years focused on Strategic, Global, or Fortune 500 accounts.
Proven track record of 1:1 ABM programs that opened doors and drove measurable pipeline and closed-won revenue on large, complex deals.
Experience marketing to C-suite and senior IT buyers (CIOs, CISOs, VPs of IT), with long sales cycles and large buying committees.
Deep experience partnering with senior sales leaders. You earn trust fast and act as a true deal partner.
Strong operational skills with Salesforce, HubSpot (or similar), sales engagement tools (Amplemarket, Outreach, or similar), event platforms, and intent tools (6sense, Demandbase, or similar).
Strong data skills. You can build reports, interpret account signals, and make data-driven decisions.
Creative thinker who turns a vague goal into a concrete, compelling plan and crushes the execution.
Experience building playbooks and managing a team of field or ABM marketers: setting goals, coaching, and growing people.
Comfortable with 25% travel with variances seasonally
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
We’re scaling at a historic pace with a lean finance team, which only works if that team runs on systems, not spreadsheets. Today our finance data lives in disconnected places: ERP, CRM, Bill pay systems, our billing and usage data, payroll, and a lot of exports. Reconciliations, close tasks and reporting take more hands than they should.
You are the technical backbone of Serval Finance. Think of the role as an accounting automation engineer: you connect our finance data, build the data foundations behind sales, marketing and cost reporting, and automate manual accounting workflows, Serval first. Serval runs on Serval, and you will be one of its most demanding internal builders.
The role has two parts:
Finance transformation (most of your time). Own the finance systems roadmap, build automations and agents on Serval, and create a single, trusted view of our revenue, go-to-market and cost data so leadership can see where to invest, faster.
Corporate accounting (part time). Run and automate parts of the close yourself: account reconciliations, complex calculations, and day-to-day operations such as Ramp bills and corporate card management.
You'll report to Francisco Meyo, VP, Controller, and work closely with our Head of Finance, RevOps, Engineering, Sales and Marketing leadership, and our revenue accounting team.
A builder at heart. You scope what matters, prototype it and ship it yourself. You have built agents and automations that run in a real finance operation and that people still use.
Fluent in both languages. You understand the close, reconciliations and revenue well enough to spot what to automate, and you can write a spec an engineer respects.
A systems thinker. You design for the long run: clean data models, one source of truth, controls and audit trails built in, and workflows that flag their own exceptions.
Living on the AI frontier. You bring new techniques to the team as fast as the field moves, and you judge them by hours saved and errors removed, not by novelty.
Hands-on and unprecious. You will reconcile an account or code a Ramp bill today, and make sure nobody has to do it by hand next month.
Comfortable in ambiguity. You own your work end to end, set your own priorities from a messy backlog, and move without waiting to be told what to build next.
Lead finance transformation
Map manual workflows across Finance, rank automation opportunities by time saved and risk reduced, and own a prioritized backlog and roadmap.
Design and deploy Serval-first agents and workflows for reconciliations, journal entry preparation, accruals, close task tracking, variance analysis and reporting.
Own project plans, milestones and risks across initiatives, and report status to the VP, Controller and Head of Finance.
Evaluate and pilot new finance tools when Serval is not the right fit, and build the business case for adoption.
Build the data foundations
Connect Rillet, Salesforce, Ramp, our billing and usage data, payroll and marketing systems into one trusted finance data layer.
Build the data models behind sales, marketing and cost reporting, so bookings, pipeline, spend and unit economics come from one source of truth rather than exports.
Replace manual spreadsheets with automated dashboards that show leadership where we can invest, faster.
Act as Finance's primary partner to Engineering and RevOps on integrations and internal tooling, translating requirements into technical specs.
Run and automate corporate accounting (part time)
Own a set of close tasks hands-on, including account reconciliations and complex calculations, then automate them to shorten the close.
Manage day-to-day operations such as Ramp bills, corporate cards, vendor setup and spend approvals, and automate the routine flow.
Optimize Rillet as our ERP: chart of accounts, subledgers, workflows and reporting.
Keep it auditable
Design human-in-the-loop controls, audit trails and documentation so automated outputs are accurate and ready for external audit.
Write runbooks, train the Finance team on new tools, and own what you ship in production.
Experience: 6 to 10 years combined across accounting or finance operations and finance systems, including leading at least one implementation or transformation from planning through testing, training and go-live.
Hands-on AI build experience: you have built and deployed AI agents, LLM workflows or automations that run in production. Not AI-curious; you have shipped.
Accounting fluency: strong working knowledge of the close, reconciliations, accruals and revenue, enough to own close tasks yourself and spot what to automate.
Data skills: SQL and comfort building data models and dashboards from messy source systems such as an ERP, a CRM and spend tools.
Scripting: Python or similar for automation and integration work.
Integration experience: APIs, workflow or integration tools, and working directly with engineers on technical requirements.
Communication: you can explain a system design or a data gap to a non-technical executive and get a decision.
Experience with Rillet, Ramp, Salesforce or a modern data stack (warehouse, dbt, BI tools).
Exposure to Serval, as a customer, user or builder.
Background at a high-growth software or AI company.
Familiarity with internal controls, SOX or supporting external audits.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Every one of those dollars gets invoiced, collected and recognized, and today too much of that runs by hand: revenue entries posted manually, ARR reconciled off a spreadsheet export, collections chased from an inbox.
The role has three parts:
Revenue accounting. Turn our contracts into accurate, documented, audit-ready revenue, and get the answer right before the close, not after.
Billing and collections. Own quote-to-cash from signed contract to cash in the bank, so we collect faster as volume and contract complexity grow.
Systems design. Design and build the automated, agent-driven workflows that read our contracts, generate invoices and draft revenue entries, with people reviewing the judgment calls. This is design work, not just using tools someone else built.
You'll report to Francisco Meyo, VP, Controller, and work closely with our Head of Finance, RevOps, Sales, Legal, Engineering, our accounting systems lead, and our auditors once we engage them.
This is a build role. Our contracts are getting more interesting, not less: multi-year ramps, Fortune 500 paper, and usage-based pricing running side by side with platform fees starting this quarter. You will design how we handle all of it, not inherit a process someone else wrote.
Technically strong. You came up through Big 4 audit or advisory, and you can defend a revenue position to an engagement team without flinching.
Precise about revenue. You keep bookings, billings, ARR, revenue and cash distinct, and you can explain a revenue conclusion to a sales leader in two sentences.
Upstream, not after the fact. You would rather shape a non-standard term before the contract is signed than clean it up in the GL three months later.
Cash-obsessed. You care how fast we turn invoices into cash, measured as days sales outstanding (DSO), and you treat it as a number you own. An overdue invoice bothers you until it is paid or you know exactly why it isn't.
A builder. You have built apps, scripts or automations, or you are eager to build agentic workflows. No coding background required, just curiosity and a willingness to experiment. Serval runs on Serval, and so will you.
High ownership, high slope. You see the gap, you propose the fix, you ship it. No task is too small, including the payroll and benefits work nobody else owns yet.
Own revenue accounting
Own the revenue inputs to the monthly, quarterly and year-end close: revenue entries, the revenue waterfall, deferred and unbilled rollforwards, and revenue flux review.
Review new and amended contracts: identify performance obligations, determine transaction price, allocate standalone selling price, and reconcile ARR, billings and revenue so they tie every close.
Own the accounting for consideration payable to customers, including service credits and fees contingent on automation outcomes, and for capitalized commissions under ASC 340-40.
Write and maintain our revenue recognition policy as we add multi-year ramps and usage-based pricing, and draft decision-ready memos on the hard calls.
Own billing and collections
Turn signed contracts into accurate, on-time invoices across platform fees, ramped deals and usage-based consumption, including customer PO, portal and vendor-onboarding requirements.
Own the AR aging, dunning cadence and escalation path, partner with Sales and Deployment when a payment stalls, and report DSO and cash forecasts weekly.
Stand up usage billing with Engineering and RevOps: what the meter measures, how it reconciles to invoices, and how disputes get resolved. First usage customer lands this quarter; material volume in Q4.
Review non-standard billing and payment terms with RevOps and Legal before signature, and say what each will cost in cash timing or revenue treatment.
Design the systems
Design and build the agentic workflow that takes in signed contracts, extracts pricing and non-standard terms, generates invoices and drafts revenue entries for review.
Define it end to end: where agents do the work, where a person reviews, the controls and audit trail, and the exception path.
Partner with our accounting systems lead on the data flow from Salesforce and the usage meter into billing and Rillet, our ERP.
Be audit-ready
Document quote-to-cash and its key controls, including the controls around our agentic workflows.
Own the revenue and AR side of our first audit: PBC schedules, walkthroughs and responses to technical questions. Own how billing and revenue run in Rillet, our ERP.
Cover payroll and benefits operations
Own the manual pieces of payroll and benefits: reconciliations, enrollment changes, provider invoices and journal entries, with People Ops and our payroll provider, and automate them over time.
Big 4 foundation: assurance or accounting advisory at a Big 4 firm, Senior to Senior Manager level, with 5 to 8 years of total experience. We're open to candidates coming directly from Big 4; in-house experience is a plus.
Credentials: active CPA license.
ASC 606 in practice: deep, hands-on ASC 606 experience from audit or in-house, ideally with multi-year, ramped or usage-based contracts. Owning revenue in industry is a plus, not a requirement.
Billing and collections: has owned billing, collections and AR for enterprise customers, or reviewed them as an auditor: billing accuracy, cutoff, collectability and the allowance for doubtful accounts.
Builder mindset (required): you have built apps, scripts or automations, or are eager to build agentic workflows. Advanced Excel or Sheets and working knowledge of SQL, Python or AI tools will help you start fast.
Systems thinking: you can design a workflow end to end, including the data, controls and exception handling, not just automate one task.
Memos that hold up: you have written technical memos auditors accepted, or reviewed them as an auditor.
Owned revenue recognition at a high-growth SaaS, AI or infrastructure company.
Usage or consumption billing at scale, with tools such as Stripe Billing, Metronome, Orb or Maxio.
Experience with Rillet or another modern ERP or revenue system.
Apps, agents or automations you built that other people use.
Consideration payable to customers, SSP analysis or ASC 340-40 commissions.
First audit, SOX or IPO readiness experience.
Exposure to Serval, as a customer, user or builder.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
The opportunities that matter most are often the hardest to get in front of. As our Senior Strategic Field Marketing Manager you'll partner directly with Strategic Sales to run high-impact field programs across segments and execute 1:1 ABM plays for our most strategic accounts. You’ll challenge the status quo in field marketing to create unique experiences and moments that open doors, build trust, and move deals forward.
This role will grow with our central region —expect increasing scope, budget, and responsibility as we scale.
Creative and opportunistic. You see an opening where others see a closed door. You know that breaking through to hard-to-reach accounts isn't about budget, it's about timing, creativity, and understanding what matters.
Allergic to \"best practices\" that produce mediocre results. You'd rather test something bold than execute something safe.
A doer, not a delegator. You're equally comfortable building a Salesforce report, negotiating with a venue, or sending a llama with an invite around its neck to a CIO's office.
Define the US central go-to-market strategy for field programs: what we do, where we show up, and how we win in this market.
Design 1:1, 1:few, and 1:many field marketing experiences [regional dinners, happy hours, hackathons, out of the box experiences, etc] that align to active opportunities and target accounts.
Orchestrate ABM programs with Strategic accounts across channels: direct mail, events, digital, gifting, & content.
Partner with Sales to understand territory priorities, account dynamics, and pipeline gaps - then actively participate in deal strategy, not just event execution.
Track impact through account engagement, pilots started, velocity, and closed-won revenue.
Create tight feedback loops with Sales leadership to continuously improve territory strategy and program effectiveness.
Test unconventional tactics. Push boundaries. Try things that make people's jaws drop.
5-7+ years experience in field, experiential, and ABM marketing.
Proficiency with Salesforce, Hubspot (or similar), and intent tools (6sense, Demandbase, or similar).
Proven track record of running regional field programs, account-based campaigns, or growth programs that drove measurable pipeline and revenue.
Strong data analysis skills. You can build reports, interpret metrics, and make data-driven decisions.
Deep experience partnering with Sales teams and marketing to Enterprise and Strategic companies.
Creative thinker who can turn a vague goal into a concrete, compelling plan and crush the execution.
Comfortable moving fast, experimenting, and adjusting in real time.
Strong collaborator who earns trust with Sales quickly.
Comfortable with 25% travel, up to 50% seasonally.
Previous experience marketing to IT, Engineering, or Security leaders
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Mid-Market Account Executive, you’ll join our founding go-to-market team and own the full sales cycle — from outbound prospecting through close — for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations.
This role is ideal for a high-performing seller who’s thrived in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.
This role is based in Austin, Texas and has a 5 day in office policy.
Own the full sales cycle — from pipeline generation to close — across key accounts.
Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value.
Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests.
Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.
Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting.
Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral.
Represent Serval at industry events and customer meetings (travel ≈ once per quarter).
2–5 years of full-cycle B2B SaaS sales experience, ideally in an outbound-driven environment with consistent quota attainment.
Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders.
Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.
High-agency operator — thrives in ambiguity, builds pipeline from scratch, and helps shape process.
Exceptional communication, storytelling, and demo skills.
Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed.
Previous experience at high-velocity SaaS companies.
Experience joining or helping scale an early-stage (Series A - Series D) startup.
Recognition for top performance — President’s Club, top 10 %, or rapid promotions, etc.
Comfort demoing or discussing APIs, workflow builders, or automation platforms.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Majors Account Executive, you'll own Serval's target accounts across large, established organizations that are ready to transform how they work. You'll lead sophisticated, multi-threaded sales cycles with IT, Security, and Operations executives — often spanning multiple teams or business units — to help these companies modernize their workflows through AI automation.
You'll collaborate closely with our founders and product team to shape Serval's majors motion, influence roadmap priorities, and define what AI-powered IT looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.
This role is based in Austin, Texas and has an in office requirement.
Own the full sales cycle across major accounts — from prospecting and stakeholder mapping to close and expansion.
Develop deep relationships with senior IT, Security, and Operations leaders across large, matrixed organizations, becoming a trusted advisor on automation strategy.
Orchestrate complex buying committees spanning multiple business units or regions, aligning technical, security, and business stakeholders around Serval's value proposition.
Deliver compelling demos and business cases that tie Serval's AI automation to measurable ROI and efficiency gains.
Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless delivery at scale.
Create repeatable playbooks for Serval's majors motion — deal structure, pricing, and multi-unit expansion strategy.
Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).
6+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
Proven success selling technical or workflow automation platforms into 5–10K employee organizations across multiple stakeholders.
Expertise running sophisticated, multi-stakeholder sales cycles (4–9 months) with VP and C-suite buyers in IT, Security, or Operations.
Skilled in strategic account planning, multi-threading across business units, and executive communication.
High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
Exceptional presentation, negotiation, and storytelling skills.
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.
Previous experience at high-velocity SaaS companies.
Experience joining or helping scale an early-stage startup (Series A–D).
Recognition for top performance — President's Club, top 10%, or rapid promotions.
Familiarity with AI, ITSM, or workflow automation categories.
Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As an Enterprise Account Executive, you'll own Serval's target accounts across some of the most dynamic and fast-moving companies in the market. You'll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives to help organizations transform their workflows through AI automation.
You'll collaborate closely with our founders and product team to shape Serval's enterprise motion, influence roadmap priorities, and define what AI-powered IT looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.
This role is based in Austin, Texas and has an in office requirement.
Own the full enterprise sales cycle — from prospecting and stakeholder mapping to close and expansion.
Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval's value proposition.
Deliver compelling demos and business cases that tie Serval's AI automation to measurable ROI and efficiency gains.
Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
Create repeatable playbooks for Serval's enterprise motion — deal structure, pricing, and expansion strategy.
Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).
4+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
Proven success selling technical or workflow automation platforms into 1–5K employee organizations across multiple stakeholders.
Expertise running consultative sales cycles (2–6 months) with VP-level buyers in IT, Security, or Operations.
Skilled in strategic account planning, multi-threading, and executive communication.
High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
Exceptional presentation, negotiation, and storytelling skills.
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.
Previous experience at high-velocity SaaS companies.
Experience joining or helping scale an early-stage startup (Series A–D).
Recognition for top performance — President's Club, top 10%, or rapid promotions.
Familiarity with AI, ITSM, or workflow automation categories.
Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Our Commercial segments (Mid-Market, Enterprise, and Majors) are where Serval's growth engine runs: hundreds of target accounts, dozens of AEs, and a pipeline target that keeps getting bigger. You'll own field marketing across all three segments, leading a team of field marketers building the programs, playbooks, and machines that create pipeline predictably and at scale. You'll partner with the VPs and regional VPs of Mid-Market, Enterprise, and Majors to turn what works into repeatable plays every rep can count on.
This is a high-volume, programmatic role: more accounts, faster cycles, and a premium on systems that scale. You'll lead a team of field marketers from day one. Expect scope, budget, and headcount to grow as the segments scale and your programs deliver.
A builder of machines. You see one great dinner and immediately think about how to run it in ten cities next quarter.
A systems thinker who thinks like a seller. You know which plays move pipeline at each stage, and you build them so the field can run them without you in the room.
Data-driven and ROI-obsessed. You know your cost per opportunity and pipeline per program, and you're quick to double down on what works and cut what doesn't.
A playbook person with taste. Scale doesn't mean generic. You make programs feel personal across hundreds of accounts.
A leader who executes. Like every leadership role at Serval, this one is a combination of execution, strategy, and management. You'll set the playbook for the segments, run it yourself, and lead the team that scales it. Read how we think about Super ICs and managers.
Own the field marketing strategy for Mid-Market, Enterprise, and Majors: which accounts we go after, how we show up, and how we win.
Design the repeatable program portfolio your team runs: regional dinners, roadshows, executive roundtables, happy hours, conferences, and ABM across direct mail, gifting, and digital - tuned to each segment and each with a playbook, budget model, and success metrics.
Refine the machine behind every program: templated invite sequences, AE follow-up motions, and Salesforce campaign tracking, so your team runs it the same way in every region, every time.
Partner with segment VPs and RVPs on territory plans, target account lists, and quarterly priorities.
Partner with Global Events to maximize your segments’ pipeline from flagship conferences and owned events
Own the segments' budget and reporting. Hold the team accountable to pipeline sourced and influenced, meetings booked, conversion by program, and AE follow-up execution, and use it to decide where the next dollar goes.
Lead and grow the team. Manage the field marketers who run programs day to day across segments: set goals, coach, and hire as we scale. Raise the bar by leading from the front: run programs yourself, get into the weeds when it matters, and use what you learn to level up the team.
7-10+ years in field marketing, ABM, or demand generation.
Proven track record building scalable, repeatable field programs that drove measurable pipeline and closed-won revenue across many accounts and regions.
Experience managing a team of field marketers: setting goals, coaching, and growing people.
Deep experience partnering with sales leaders and large AE teams. You know how to drive AE adoption and follow-up, not just attendance.
Strong operational skills with Salesforce, HubSpot (or similar), sales engagement tools (Amplemarket, Outreach, or similar), event platforms, and intent tools (6sense, Demandbase, or similar).
Strong data skills. You can build reports, run program-level ROI, and make data-driven decisions about where to invest.
Comfortable with 25% travel with variances seasonally.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Serval is hiring a Founding IT Engineer to build the foundation for how IT operates as we scale. This will be our first dedicated IT engineering hire, working closely with our IT Fellow to design the support experience employees rely on every day, the systems underneath it, and the automations that let us grow without adding operational overhead linearly.
What makes this role unique is that our product is IT. You’ll run Serval on Serval — building workflows, automations, and internal systems in the same platform we sell to customers. That means you’ll help shape both our internal IT function and the product itself through real-world use, tight feedback loops, and a high degree of ownership.
We’re looking for someone who has built and scaled internal IT systems in a fast-growing company and knows how to make early infrastructure decisions that create long-term leverage.
Own day-to-day IT operations, including onboarding, offboarding, hardware lifecycle, access requests, escalations, and troubleshooting
Build a fast, thoughtful, high-trust support experience for the company
Own conference room and meeting space A/V, including setup, reliability, and support for critical internal and external meetings
Build self-serve documentation and automate repetitive support work wherever possible
Own identity and access systems, including SSO, SCIM, group-based entitlements, and privileged access workflows
Run and improve device management across our macOS fleet
Administer core business systems including Google Workspace, Slack, 1Password, HRIS, and other internal tooling
Standardize and scale workplace technology and the A/V stack across our office spaces
Partner with Security and Compliance to ensure controls are built into how systems are designed and operated
Automate aggressively using scripting, APIs, and Serval workflows instead of manual admin work
Help test new Serval capabilities internally and turn what you build into reusable internal playbooks and reference material
6+ years of experience in IT engineering, IT operations, or business technology
Experience scaling IT systems in a fast-growing company
Deep hands-on expertise with identity, device management, and core internal tooling
Experience with tools such as Okta or Entra ID, Jamf or Kandji, Google Workspace, Slack, and endpoint security platforms
Strong conference room A/V deployment and troubleshooting experience
Solid networking fundamentals across DNS, DHCP, VPN, Wi-Fi, and certificates
Familiarity with compliance frameworks such as SOC 2 and ISO 27001
Strong judgment, ownership, and communication skills
Excitement about being onsite in San Francisco five days a week
Travel to other locations 25% of the time
Experience building automation with scripts, APIs, workflows, or agentic systems
Experience with modern ITSM platforms such as Serval, ServiceNow, Jira Service Management, or Freshservice
Strong Automation and scripting skills in TypeScript, Go, or Rust
Experience working with REST APIs, webhooks, and Git-based workflows
Background at an ITSM, identity, security, or developer tools company
Infrastructure-as-code experience for corporate systems
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
The opportunities that matter most are often the hardest to get in front of. As our Senior Field Marketing & ABM Manager you'll partner directly with Strategic Sales to run high-impact field programs across segments and execute 1:1 ABM plays for our most strategic accounts. You’ll challenge the status quo in field marketing to create unique experiences and moments that open doors, build trust, and move deals forward.
This role will grow with our East Coast presence—expect increasing scope, budget, and responsibility as we scale.
Creative and opportunistic. You see an opening where others see a closed door. You know that breaking through to hard-to-reach accounts isn't about budget, it's about timing, creativity, and understanding what matters.
Allergic to \"best practices\" that produce mediocre results. You'd rather test something bold than execute something safe.
A doer, not a delegator. You're equally comfortable building a Salesforce report, negotiating with a venue, or sending a llama with an invite around its neck to a CIO's office.
Define the East Coast go-to-market strategy for field programs: what we do, where we show up, and how we win in this market.
Design 1:1, 1:few, and 1:many field marketing experiences [regional dinners, happy hours, hackathons, out of the box experiences, etc] that align to active opportunities and target accounts.
Orchestrate ABM programs with Strategic accounts across channels: direct mail, events, digital, gifting, & content.
Partner with Sales to understand territory priorities, account dynamics, and pipeline gaps - then actively participate in deal strategy, not just event execution.
Track impact through account engagement, pilots started, velocity, and closed-won revenue.
Create tight feedback loops with Sales leadership to continuously improve territory strategy and program effectiveness.
Test unconventional tactics. Push boundaries. Try things that make people's jaws drop.
5-7+ years experience in field, experiential, growth, or ABM marketing.
Proficiency with Salesforce, Hubspot (or similar), and intent tools (6sense, Demandbase, or similar).
Proven track record of running regional field programs, account-based campaigns, or growth programs that drove measurable pipeline and revenue.
Strong data analysis skills. You can build reports, interpret metrics, and make data-driven decisions.
Deep experience partnering with Sales teams and marketing to Enterprise and Strategic companies.
Creative thinker who can turn a vague goal into a concrete, compelling plan and crush the execution.
Comfortable moving fast, experimenting, and adjusting in real time.
Strong collaborator who earns trust with Sales quickly.
Comfortable with 25% travel, up to 50% seasonally.
Previous experience marketing to IT, Engineering, or Security leaders
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.