Timeline:
18+ hours ago: Received notification of exposed keys (linked to a circleci-eb user).
We deleted the IAM user and all associated keys. Confirmed remediation in the support case.
Current status: Total silence. Support agents keep saying "the specialized team is looking into it," but we have had zero updates while our business is dying.
We have already rotated all credentials and verified that no other unauthorized access exists. We are a small team and this 18-hour delay with no human response from the security team is devastating.
Does anyone at AWS have advice on how to get a human to actually review a resolved security flag?
Case ID: 177385077300217
Any help or visibility is greatly appreciated."},"title":{"fullyHighlighted":false,"matchLevel":"full","matchedWords":["ropedia"],"value":"Ask HN: AWS account restricted 18h despite remediation (Case 177385077300217)"}},"_tags":["story","author_trollderiu","story_47438003","ask_hn"],"author":"trollderiu","children":[47438430,47439619,47451908],"created_at":"2026-03-19T12:13:02Z","created_at_i":1773922382,"num_comments":2,"objectID":"47438003","points":14,"story_id":47438003,"story_text":"Our startup (Qcart) is currently facing a 100% production outage across multiple countries. AWS Trust & Safety restricted our account 18 hours ago due to an exposed circleci access key.
Timeline:
18+ hours ago: Received notification of exposed keys (linked to a circleci-eb user).
We deleted the IAM user and all associated keys. Confirmed remediation in the support case.
Current status: Total silence. Support agents keep saying "the specialized team is looking into it," but we have had zero updates while our business is dying.
We have already rotated all credentials and verified that no other unauthorized access exists. We are a small team and this 18-hour delay with no human response from the security team is devastating.
Does anyone at AWS have advice on how to get a human to actually review a resolved security flag?
Case ID: 177385077300217
Any help or visibility is greatly appreciated.","title":"Ask HN: AWS account restricted 18h despite remediation (Case 177385077300217)","updated_at":"2026-03-21T22:35:29Z"},{"_highlightResult":{"author":{"matchLevel":"none","matchedWords":[],"value":"helveticaman"},"title":{"fullyHighlighted":false,"matchLevel":"full","matchedWords":["ropedia"],"value":"Washington Is Quietly Repudiating Its Debts"},"url":{"matchLevel":"none","matchedWords":[],"value":"http://www.cato.org/pub_display.php?pub_id=9599"}},"_tags":["story","author_helveticaman","story_323850"],"author":"helveticaman","children":[323909,324227,324380],"created_at":"2008-10-05T04:16:56Z","created_at_i":1223180216,"num_comments":9,"objectID":"323850","points":13,"story_id":323850,"title":"Washington Is Quietly Repudiating Its 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I started my project because existing photo-sharing sites didn't do what I wanted. Like a lot of parents, I'm busy and don't have a lot of time to organize photos. I made a site that automatically organizes in a nice layout that scales easily to several years' worth of photos. For anybody who has a backlog of photos that tell a story (kids' activities, travel, etc.) I strongly feel I've made the best site.
The problem is I've chosen the worst market. Yes, there are lots of parents out there with piles of photos on their hard drives. Yes, they're interested in sharing them. But no, their hair is not on fire. Photo sharing is one of many good things they'd like to get around to some day.
I have about ten people actively posting photos to the site, but they're all people I've directly talked to and/or shown the site to. What does it take to go viral?
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I've integrated with Piclens for slideshows. I can send traffic their way; perhaps I should get them sending traffic my way. Are there other services I could integrate with that might boost my marketing/sales efforts?
Is there some other way to go viral with busy parents that I haven't thought of?
If any of you have a few months' worth of digital photos that lend themselves to chronological organization, could you take 5 minutes to try ourdoings.com and see if there are any rough edges, or if you notice any points where I'm missing an opportunity to make things viral? Any help is greatly appreciated."},"title":{"fullyHighlighted":false,"matchLevel":"full","matchedWords":["ropedia"],"value":"Ask News.YC: I need remedial marketing lessons"},"url":{"matchLevel":"none","matchedWords":[],"value":""}},"_tags":["story","author_brlewis","story_116258","ask_hn"],"author":"brlewis","children":[116270,116280,116291,116300,116343,116368,116545,116659],"created_at":"2008-02-15T03:30:56Z","created_at_i":1203046256,"num_comments":22,"objectID":"116258","points":5,"story_id":116258,"story_text":"I know there are some people on news.yc who are not only hackers, but have business savvy, and I really need some advice.
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The problem is I've chosen the worst market. Yes, there are lots of parents out there with piles of photos on their hard drives. Yes, they're interested in sharing them. But no, their hair is not on fire. Photo sharing is one of many good things they'd like to get around to some day.
I have about ten people actively posting photos to the site, but they're all people I've directly talked to and/or shown the site to. What does it take to go viral?
Or where do I turn next to find the right customers? What I've ended up with is a lot like a blogging site, but with much better photo support. But bloggers tend to pick one platform and stick with it. Where do new bloggers come from?
Some private schools want to draw parents in more to what's happening inside the school. School administrators have little time. I have something that lets you instantly document recent events. Is that a market I should pursue?
I've integrated with Piclens for slideshows. I can send traffic their way; perhaps I should get them sending traffic my way. Are there other services I could integrate with that might boost my marketing/sales efforts?
Is there some other way to go viral with busy parents that I haven't thought of?
If any of you have a few months' worth of digital photos that lend themselves to chronological organization, could you take 5 minutes to try ourdoings.com and see if there are any rough edges, or if you notice any points where I'm missing an opportunity to make things viral? 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